Início rápido
This guide covers every LogMeIn Resolve feature:
- Começando — Create your account and run your first session
- How to Use Mobile Device Management — Enroll and control Android and iOS devices
- How to Use Location Tracking — See where every enrolled device sits right now
- Como usar o gerenciamento de patches — Push operating system and app updates on a schedule
- How to Use Endpoint Protection — Watch device health and catch problems early
- How to Use Zero-Trust Security — Create a signature key that approves every action
- How to Use Remote Execution — Run scripts on many devices at once
- How to Use Built-in Antivirus — Scan and quarantine threats without a second vendor
- How to Use Onboarding Center — Deploy the agent across your network in bulk
- Como usar integrações poderosas — Turn Microsoft Teams chats into tracked tickets
- How to Use Software Assets — Audit what is installed on every managed machine
Tempo necessário: 5 minutos por filme
Neste guia também: Dicas profissionais | Erros comuns | Solução de problemas | Preços | Alternativas
Por que confiar neste guia?
I have run LogMeIn Resolve for 14 months across a small mixed fleet.
Every screen below comes from sessions I actually ran myself.
LogMeIn Resolve is a remote access and IT support tool built for lean teams.
Most people stop after their first remote session and never explore the rest.
That is a shame, because the monitoring and automação side is where the hours come back.
Este guia mostra como usar cada uma das principais funcionalidades, passo a passo.
LogMeIn Resolve Tutorial
This How to Use LogMeIn Resolve tutorial walks through setup first, then each feature in the order I learned them.
LogMeIn Resolve
Start a browser-based support session in under a minute. LogMeIn Resolve combines remote access, device monitoring and scripting in one console. The free tier covers up to 5 dispositivos, so you can test it before you pay.
Getting Started with LogMeIn Resolve
Before any feature works, finish this one-time setup.
Leva cerca de três minutos.
Here is how the first week went for me:
Agora vamos analisar cada etapa.
Passo 1: Crie sua conta
Go to the LogMeIn Resolve website and click “Start for free”.
Enter your work email and set a password.
The free version of LogMeIn Resolve covers up to 5 devices.
✓ Ponto de verificação: Verifique o seu caixa de entrada para o e-mail de confirmação.
Step 2: Open the Console and Install the Agent
The Web Console runs in any browser, so nothing is required on your side.
Open the profile menu to download the Agent Desktop Console for daily management.
Then install the agent on each machine you want unattended access to.
✓ Ponto de verificação: Your first device appears on the Devices page.
Step 3: Set Up Zero Trust and Run a Session
LogMeIn Resolve asks you to create a signature key during setup.
Save that key somewhere safe, because it approves sensitive actions later.
Now open the Support tab and generate a numerical support key.
Your user enters that 9-digit code at helpdesk.me/join to connect.
✅ Concluído: You have remote access working and can use any feature below.
How to Use LogMeIn Resolve Mobile Device Manager
Gerenciamento de dispositivos móveis lets you enroll phones and tablets alongside your desktops.
Veja como usá-lo passo a passo.
Step 1: Open the Devices Page
Click Devices in the left menu of the Console.
Step 2: Enroll a Mobile Device
Choose Add Device, then pick Android ou iOS.
Send the enrollment link to the phone owner.
Eis como isso se parece:
✓ Ponto de verificação: The phone shows as Enrolled within a minute.
Step 3: Start Remote View or Remote Control
Select the phone and choose the access level you need.
✅ Resultado: Android and iOS devices are managed from the same console as your laptops.
💡 Dica profissional: Use Remote View for training calls and Remote Control only for real fixes.
How to Use LogMeIn Resolve Location Tracker
Location Tracking lets you see where an enrolled device was last seen.
Veja como usá-lo passo a passo.
Step 1: Select an Enrolled Device
Open Devices and click the mobile device you want to check.
Step 2: Open the Location Tab
The map shows the last reported position and timestamp.
Eis como isso se parece:
✓ Ponto de verificação: You see a pin with a recent time next to it.
Step 3: Act on a Lost Device
Lock the device or wipe it if recovery looks unlikely.
✅ Resultado: A missing laptop or phone stops being a guessing game.
💡 Dica profissional: Tell staff that tracking exists before you enroll their personal phones.
How to Use LogMeIn Resolve Patch Manager
Gerenciamento de patches lets you push operating system and app updates without touching each machine.
Veja como usá-lo passo a passo.
Step 1: Run a Patch Scan
Open Patch Management and scan your device groups.
Step 2: Review Missing Patches
Sort by severity so critical fixes go first.
Eis como isso se parece:
✓ Ponto de verificação: Each device row lists its outstanding updates.
Step 3: Schedule the Rollout
Set a policy that installs approved patches outside working hours.
✅ Resultado: Your fleet stays patched without a single interruption to users.
💡 Dica profissional: Patch one pilot group first, then release to everyone two days later.
How to Use LogMeIn Resolve Endpoint Protector
Proteção de endpoint lets you watch device health and catch failures before users call.
Veja como usá-lo passo a passo.
Step 1: Assign a Protection Policy
Create a policy and apply it to a device group.
Step 2: Review the Alert Feed
Disk space, memory and offline warnings all land in one list.
Eis como isso se parece:
✓ Ponto de verificação: Alerts show a device name, a cause and a timestamp.
Step 3: Fix It in the Background
Background Management lets you clear the issue without interrupting the person working.
✅ Resultado: Most small faults get fixed before anyone opens a ticket.
💡 Dica profissional: Mute noisy low-disk alerts on shared machines or you will start ignoring all of them.
How to Use LogMeIn Resolve Zero-Trust Security Tool
Segurança de Confiança Zero lets you sign sensitive actions with a key only you hold.
Veja como usá-lo passo a passo.
Step 1: Open Zero Trust Settings
Find Zero Trust under the security section of your account.
Step 2: Create Your Signature Key
Generate the key and store it in your gerenciador de senhas.
Eis como isso se parece:
✓ Ponto de verificação: The console confirms the key is active on your account.
Step 3: Approve an Action
Enter the key when you run a script or reach an unattended device.
✅ Resultado: A stolen login alone cannot touch your endpoints.
💡 Dica profissional: Give each technician a separate key so the auditoria trail names a real person.
How to Use LogMeIn Resolve Remote Executor
Remote Execution lets you run scripts on many devices at once or schedule them in advance.
Veja como usá-lo passo a passo.
Step 1: Open Remote Execution
Pick a saved script or paste your own PowerShell or Bash.
Step 2: Choose Your Target Devices
Select one machine, a group, or every device you manage.
Eis como isso se parece:
✓ Ponto de verificação: The device count matches what you expected.
Step 3: Run Now or Schedule
Set a future time if the script restarts anything users need.
✅ Resultado: A repeat task that took an afternoon now takes one click.
💡 Dica profissional: Test every new script on one spare machine before you send it fleet-wide.
How to Use LogMeIn Resolve Built-in Antivirus
Antivírus integrado lets you scan managed machines without paying a second vendor.
Veja como usá-lo passo a passo.
Step 1: Turn On Antivirus for a Group
Enable it from the security settings of that device group.
Etapa 2: Execute sua primeira verificação
Start a full scan outside negócios hours, since it is heavy on older hardware.
Eis como isso se parece:
✓ Ponto de verificação: Each device reports a scan status and a result count.
Step 3: Review Quarantine
Restore false positives and delete anything you cannot account for.
✅ Resultado: Threat detection lives in the same console as remote access.
💡 Dica profissional: Turn off any older antivirus first, because two engines will fight each other.
How to Use LogMeIn Resolve Onboarding Center
Onboarding Center lets you add new machines in bulk instead of one at a time.
Veja como usá-lo passo a passo.
Step 1: Generate an Installer
Open Onboarding Center and create an installer tied to your account.
Step 2: Choose Network Deployment
LogMeIn Resolve supports network deployment for easier installation across a domain.
Eis como isso se parece:
✓ Ponto de verificação: New devices appear on the Devices page as they install.
Step 3: Sort Devices into Groups
Group by office or role so your policies apply cleanly.
✅ Resultado: Forty machines get onboarded in the time one used to take.
💡 Dica profissional: Name groups after teams, not hardware models, and your alerts stay readable.
How to Use LogMeIn Resolve Powerful Integrations
Integrações poderosas let you raise and close tickets inside the apps your team already uses.
Veja como usá-lo passo a passo.
Step 1: Connect Microsoft Teams
Add the LogMeIn Resolve app from the Teams store and sign in.
Step 2: Turn On Conversational Ticketing
Staff click the chatbot icon in Teams and describe the problem.
Eis como isso se parece:
✓ Ponto de verificação: A Teams message creates a real ticket in the console.
Step 3: Track Tickets in My Cases
Users follow their own ticket status through the My Cases portal.
✅ Resultado: Support requests stop living in scattered chat threads.
💡 Dica profissional: Point staff at My Cases once and your “any update?” pings drop hard.
How to Use LogMeIn Resolve Software Assets
Software Assets lets you see every program installed across your managed machines.
Veja como usá-lo passo a passo.
Step 1: Open Software Assets
The inventory builds itself from the agents already reporting in.
Step 2: Filter by Application
Search a program name to see which devices still run it.
Eis como isso se parece:
✓ Ponto de verificação: You get a device list with version numbers beside it.
Step 3: Remove or Update in Bulk
Send a removal script to every device still running the old version.
✅ Resultado: License audits and cleanup take minutes instead of days.
💡 Dica profissional: Export the list each quarter and compare it against what you actually pay for.
LogMeIn Resolve Pro Tips and Shortcuts
After 14 months with this tool, these are the habits that saved me the most time.
In-Session Shortcuts
| Ação | Atalho |
|---|---|
| Enviar Ctrl+Alt+Del para o PC remoto | Session toolbar button |
| Alternar tela cheia | F11 |
| Open chat panel | Session toolbar chat icon |
| Start file transfer | Session toolbar file icon |
Características ocultas que a maioria das pessoas não percebe
- AI-generated notes: Let the session write its own summary, then paste it into the ticket.
- Advanced diagnostics: Reboot a machine into Safe Mode and run network tests without leaving the session.
- Camera sharing: Ask the user to point a phone at a printer or router you cannot reach.
- File access: Grab logs from a remote device without starting a full control session.
Here are the benefits that showed up first for my own team:
LogMeIn Resolve Common Mistakes to Avoid
Mistake #1: Skipping the signature key
❌ Errado: Clicking past Zero Trust setup, then finding scripts blocked mid-incident.
✅ Direita: Create the signature key on day one and save it in your gerenciador de senhas.
Mistake #2: Downloading the wrong LogMeIn product
❌ Errado: Searching “logmein” and landing on Central or Pro instead.
✅ Direita: Check the branding before you sign up. LogMeIn products each carry their own mark, and asset names like logmein central logo_rbg_primary 1 svg or logmein pro logo_rbg_primary 1 svg belong to the other lines. Resolve uses the resolve purple logo, while the rescue blue logo means you are on LogMeIn Rescue.
Mistake #3: Interrupting people for small fixes
❌ Errado: Taking full control of a screen to restart one stuck service.
✅ Direita: Use Background Management so the user keeps working while you fix it.
LogMeIn Resolve Troubleshooting
Problem: No remote control option on an online PC
Causa: The device is visible on the network but the agent lacks unattended permission.
Consertar: Reinstall the agent with unattended access enabled, then confirm your signature key is active.
Problem: The support key stopped working
Causa: A support session generated by LogMeIn Resolve stays valid for 60 minutes only.
Consertar: Generate a fresh key from the Support tab and resend the helpdesk.me link.
Problem: The applet will not install on a locked-down PC
Causa: Group policy or antivirus is blocking the download.
Consertar: Push the agent through network deployment from the Onboarding Center instead.
📌 Observação: If none of these fix your issue, contact LogMeIn Resolve support.
O que é o LogMeIn Resolve?
LogMeIn Resolve is a remote access and IT support tool for small and mid-sized teams.
It combines remote support, monitoring and management in one secure, easy to use package.
Think of it like a help desk that can reach any machine you own.
Sessions run in the browser, so end users install nothing to get started.
Veja esta breve visão geral:
Inclui estas características principais:
- Mobile Device Management: Enroll and control Android and iOS devices
- Rastreamento de localização: See where every enrolled device sits right now
- Gerenciamento de patches: Push operating system and app updates on a schedule
- Proteção de endpoints: Watch device health and catch problems cedo
- Segurança de Confiança Zero: Create a signature key that approves every action
- Remote Execution: Run scripts on many devices at once
- Antivírus integrado: Scan and quarantine threats without a second vendor
- Onboarding Center: Deploy the agent across your network in bulk
- Integrações poderosas: Turn Microsoft Teams chats into tracked tickets
- Software Assets: Audit what is installed on every managed machine
Para obter uma análise completa, consulte nosso LogMeIn Resolve review.
Preços do LogMeIn Resolve
Here’s what LogMeIn Resolve costs in 2026:
| Plano | Preço | Ideal para |
|---|---|---|
| Iniciante | US$ 23,75/mês | Solo admins running ad-hoc support sessions |
| Crescimento | US$ 44,75/mês | Small teams that need unattended access |
| Avançado | US$ 63,75/mês | Teams adding patching and monitoring |
| Completo | US$ 75/mês | IT teams that want antivirus and automação incluído |
Teste grátis: Yes. There is also a free version for up to 5 devices.
Garantia de reembolso: Not published. Cancel before renewal instead.
💰 Melhor custo-benefício: Growth — unattended access is the point where this tool starts paying for itself.
LogMeIn Resolve vs. Alternativas
How does LogMeIn Resolve compare? Here’s the competitive landscape:
| Ferramenta | Ideal para | Preço | Avaliação |
|---|---|---|---|
| LogMeIn Resolve | Support plus device management | US$ 23,75/mês | ⭐ 4,2 |
| Obter tela | Browser-only quick sessions | US$ 8/mês | ⭐ 4,3 |
| TeamViewer | Cross-platform reach | US$ 24,90/mês | ⭐ 4,4 |
| AnyDesk | Low-latency connections | US$ 14,90/mês | ⭐ 4,5 |
| Splashtop | Price per technician | US$ 5/mês | ⭐ 4,6 |
| PC remoto | Small budgets | US$ 3,95/mês | ⭐ 4.1 |
| RealVNC Connect | Direct device control | US$ 4,20/mês | ⭐ 4,4 |
| ISL Online | Self-hosted deployments | US$ 21/mês | ⭐ 4,3 |
| Além da Confiança | Regulated enterprises | Personalizado | ⭐ 4,4 |
Escolhas rápidas:
- Melhor no geral: LogMeIn Resolve — support and management sit in one console
- Melhor orçamento: RemotePC — cheapest way to reach your own machines
- Ideal para iniciantes: Getscreen — nothing to install on either side
- Best for regulated teams: BeyondTrust — built around audit and privilege control
🎯 Alternativas ao LogMeIn Resolve
Procurando alternativas ao LogMeIn Resolve? Aqui estão as melhores opções:
- 🚀 Obter tela: Runs entirely in the browser and connects in seconds.
- ⭐ TeamViewer: The most familiar name, with reach across almost every platform.
- ⚡ AnyDesk: Very responsive on weak connections, which matters on field support calls.
- 💰 Splashtop: Strong per-technician pricing if you only need access, not monitoring.
- 👶 PC remoto: Simple enough for non-technical owners reaching their own office PC.
- 🔧 RealVNC Connect: Direct control with fine-grained permissions for technical teams.
- 🔒 ISL Online: Can be self-hosted, which suits strict data residency rules.
- 🏢 Além da Confiança: Privileged access control for banks, healthcare and government.
Para ver a lista completa, consulte nosso Alternativas ao LogMeIn Resolve guia.
⚔️ Comparação do LogMeIn Resolve
Here’s how LogMeIn Resolve stacks up against each competitor:
- LogMeIn Resolve vs Getscreen: Getscreen is faster to start; Resolve wins once you need patching and scripts.
- LogMeIn Resolve vs TeamViewer: TeamViewer has wider platform support; Resolve costs less at similar feature depth.
- LogMeIn Resolve vs AnyDesk: AnyDesk feels smoother in-session; Resolve gives you monitoring AnyDesk does not.
- LogMeIn Resolve vs Splashtop: Splashtop is cheaper for pure access; Resolve suits teams running a real help desk.
- LogMeIn Resolve vs RemotePC: RemotePC wins on price alone; Resolve wins on everything past basic remote access.
- LogMeIn Resolve vs RealVNC Connect: RealVNC is leaner and technical; Resolve bundles ticketing and automation.
- LogMeIn Resolve versus ISL Online: ISL Online offers self-hosting; Resolve is easier to run with no server team.
- LogMeIn Resolve vs BeyondTrust: BeyondTrust fits regulated enterprises; Resolve fits small teams on a real budget.
Start Using LogMeIn Resolve Now
You now know how to use LogMeIn Resolve across every major feature:
- ✅ Mobile Device Management
- ✅ Location Tracking
- ✅ Gerenciamento de patches
- ✅ Endpoint Protection
- ✅ Zero-Trust Security
- ✅ Remote Execution
- ✅ Built-in Antivirus
- ✅ Onboarding Center
- ✅ Integrações poderosas
- ✅ Software Assets
Próximo passo: Pick one feature and try it today.
Most people start with a support key and one live session.
Leva menos de cinco minutos.
Perguntas frequentes
O LogMeIn Resolve é gratuito?
Yes, there is a free version covering up to 5 devices. Paid plans add unattended access, patching, antivirus and automation.
Qual o preço do LogMeIn Resolve?
Starter is $23.75/month, Growth is $44.75/month, Advanced is $63.75/month and Complete is $75/month.
What is LogMeIn Resolve used for?
It handles remote access and IT support tasks, plus device monitoring, patching, scripting and ticketing from one console.
How do I start a support session?
Generate a 9-digit support key from the Support tab. Your user enters it at helpdesk.me/join. The session stays valid for 60 minutes.
Does LogMeIn Resolve support unattended access?
Yes. Install the agent on a device and you can troubleshoot it when nobody is sitting in front of the machine.
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