Snelstart
This guide covers every LogMeIn Resolve feature:
- Aan de slag — Create your account and run your first session
- How to Use Mobile Device Management — Enroll and control Android and iOS devices
- How to Use Location Tracking — See where every enrolled device sits right now
- Hoe patchbeheer te gebruiken — Push operating system and app updates on a schedule
- How to Use Endpoint Protection — Watch device health and catch problems early
- How to Use Zero-Trust Security — Create a signature key that approves every action
- How to Use Remote Execution — Run scripts on many devices at once
- How to Use Built-in Antivirus — Scan and quarantine threats without a second vendor
- How to Use Onboarding Center — Deploy the agent across your network in bulk
- Hoe krachtige integraties te gebruiken — Turn Microsoft Teams chats into tracked tickets
- How to Use Software Assets — Audit what is installed on every managed machine
Benodigde tijd: 5 minuten per film
Ook in deze handleiding: Professionele tips | Veelgemaakte fouten | Probleemoplossing | Prijzen | Alternatieven
Waarom zou je deze gids vertrouwen?
I have run LogMeIn Resolve for 14 months across a small mixed fleet.
Every screen below comes from sessions I actually ran myself.
LogMeIn Resolve is a remote access and IT support tool built for lean teams.
Most people stop after their first remote session and never explore the rest.
That is a shame, because the monitoring and automatisering side is where the hours come back.
Deze handleiding laat je stap voor stap zien hoe je alle belangrijke functies gebruikt.
LogMeIn Resolve Tutorial
This How to Use LogMeIn Resolve tutorial walks through setup first, then each feature in the order I learned them.
LogMeIn oplossen
Start a browser-based support session in under a minute. LogMeIn Resolve combines remote access, device monitoring and scripting in one console. The free tier covers up to 5 apparaten, so you can test it before you pay.
Getting Started with LogMeIn Resolve
Before any feature works, finish this one-time setup.
Het duurt ongeveer drie minuten.
Here is how the first week went for me:
Laten we nu elke stap eens doornemen.
Stap 1: Maak uw account aan
Go to the LogMeIn Resolve website and click “Start for free”.
Enter your work email and set a password.
The free version of LogMeIn Resolve covers up to 5 devices.
✓ Controlepunt: Controleer uw inbox for the confirmation email.
Step 2: Open the Console and Install the Agent
The Web Console runs in any browser, so nothing is required on your side.
Open the profile menu to download the Agent Desktop Console for daily management.
Then install the agent on each machine you want unattended access to.
✓ Controlepunt: Your first device appears on the Devices page.
Step 3: Set Up Zero Trust and Run a Session
LogMeIn Resolve asks you to create a signature key during setup.
Save that key somewhere safe, because it approves sensitive actions later.
Now open the Support tab and generate a numerical support key.
Your user enters that 9-digit code at helpdesk.me/join to connect.
✅ Klaar: You have remote access working and can use any feature below.
How to Use LogMeIn Resolve Mobile Device Manager
Beheer van mobiele apparaten lets you enroll phones and tablets alongside your desktops.
Hieronder leggen we stap voor stap uit hoe je het gebruikt.
Step 1: Open the Devices Page
Click Devices in the left menu of the Console.
Step 2: Enroll a Mobile Device
Choose Add Device, then pick Android of iOS.
Send the enrollment link to the phone owner.
Zo ziet het eruit:
✓ Controlepunt: The phone shows as Enrolled within a minute.
Step 3: Start Remote View or Remote Control
Select the phone and choose the access level you need.
✅ Resultaat: Android and iOS devices are managed from the same console as your laptops.
💡 Pro-tip: Use Remote View for training calls and Remote Control only for real fixes.
How to Use LogMeIn Resolve Location Tracker
Location Tracking lets you see where an enrolled device was last seen.
Hieronder leggen we stap voor stap uit hoe je het gebruikt.
Step 1: Select an Enrolled Device
Open Devices and click the mobile device you want to check.
Step 2: Open the Location Tab
The map shows the last reported position and timestamp.
Zo ziet het eruit:
✓ Controlepunt: You see a pin with a recent time next to it.
Step 3: Act on a Lost Device
Lock the device or wipe it if recovery looks unlikely.
✅ Resultaat: A missing laptop or phone stops being a guessing game.
💡 Pro-tip: Tell staff that tracking exists before you enroll their personal phones.
How to Use LogMeIn Resolve Patch Manager
Patchbeheer lets you push operating system and app updates without touching each machine.
Hieronder leggen we stap voor stap uit hoe je het gebruikt.
Step 1: Run a Patch Scan
Open Patch Management and scan your device groups.
Step 2: Review Missing Patches
Sort by severity so critical fixes go first.
Zo ziet het eruit:
✓ Controlepunt: Each device row lists its outstanding updates.
Step 3: Schedule the Rollout
Set a policy that installs approved patches outside working hours.
✅ Resultaat: Your fleet stays patched without a single interruption to users.
💡 Pro-tip: Patch one pilot group first, then release to everyone two days later.
How to Use LogMeIn Resolve Endpoint Protector
Eindpuntbeveiliging lets you watch device health and catch failures before users call.
Hieronder leggen we stap voor stap uit hoe je het gebruikt.
Step 1: Assign a Protection Policy
Create a policy and apply it to a device group.
Step 2: Review the Alert Feed
Disk space, memory and offline warnings all land in one list.
Zo ziet het eruit:
✓ Controlepunt: Alerts show a device name, a cause and a timestamp.
Step 3: Fix It in the Background
Background Management lets you clear the issue without interrupting the person working.
✅ Resultaat: Most small faults get fixed before anyone opens a ticket.
💡 Pro-tip: Mute noisy low-disk alerts on shared machines or you will start ignoring all of them.
How to Use LogMeIn Resolve Zero-Trust Security Tool
Zero-Trust beveiliging lets you sign sensitive actions with a key only you hold.
Hieronder leggen we stap voor stap uit hoe je het gebruikt.
Step 1: Open Zero Trust Settings
Find Zero Trust under the security section of your account.
Step 2: Create Your Signature Key
Generate the key and store it in your wachtwoordbeheerder.
Zo ziet het eruit:
✓ Controlepunt: The console confirms the key is active on your account.
Step 3: Approve an Action
Enter the key when you run a script or reach an unattended device.
✅ Resultaat: A stolen login alone cannot touch your endpoints.
💡 Pro-tip: Give each technician a separate key so the audit trail names a real person.
How to Use LogMeIn Resolve Remote Executor
Remote Execution lets you run scripts on many devices at once or schedule them in advance.
Hieronder leggen we stap voor stap uit hoe je het gebruikt.
Step 1: Open Remote Execution
Pick a saved script or paste your own PowerShell or Bash.
Step 2: Choose Your Target Devices
Select one machine, a group, or every device you manage.
Zo ziet het eruit:
✓ Controlepunt: The device count matches what you expected.
Step 3: Run Now or Schedule
Set a future time if the script restarts anything users need.
✅ Resultaat: A repeat task that took an afternoon now takes one click.
💡 Pro-tip: Test every new script on one spare machine before you send it fleet-wide.
How to Use LogMeIn Resolve Built-in Antivirus
Ingebouwde antivirus lets you scan managed machines without paying a second vendor.
Hieronder leggen we stap voor stap uit hoe je het gebruikt.
Step 1: Turn On Antivirus for a Group
Enable it from the security settings of that device group.
Stap 2: Voer uw eerste scan uit
Start a full scan outside bedrijf hours, since it is heavy on older hardware.
Zo ziet het eruit:
✓ Controlepunt: Each device reports a scan status and a result count.
Step 3: Review Quarantine
Restore false positives and delete anything you cannot account for.
✅ Resultaat: Threat detection lives in the same console as remote access.
💡 Pro-tip: Turn off any older antivirus first, because two engines will fight each other.
How to Use LogMeIn Resolve Onboarding Center
Onboarding Center lets you add new machines in bulk instead of one at a time.
Hieronder leggen we stap voor stap uit hoe je het gebruikt.
Step 1: Generate an Installer
Open Onboarding Center and create an installer tied to your account.
Step 2: Choose Network Deployment
LogMeIn Resolve supports network deployment for easier installation across a domain.
Zo ziet het eruit:
✓ Controlepunt: New devices appear on the Devices page as they install.
Step 3: Sort Devices into Groups
Group by office or role so your policies apply cleanly.
✅ Resultaat: Forty machines get onboarded in the time one used to take.
💡 Pro-tip: Name groups after teams, not hardware models, and your alerts stay readable.
How to Use LogMeIn Resolve Powerful Integrations
Krachtige integraties let you raise and close tickets inside the apps your team already uses.
Hieronder leggen we stap voor stap uit hoe je het gebruikt.
Step 1: Connect Microsoft Teams
Add the LogMeIn Resolve app from the Teams store and sign in.
Step 2: Turn On Conversational Ticketing
Staff click the chatbot icon in Teams and describe the problem.
Zo ziet het eruit:
✓ Controlepunt: A Teams message creates a real ticket in the console.
Step 3: Track Tickets in My Cases
Users follow their own ticket status through the My Cases portal.
✅ Resultaat: Support requests stop living in scattered chat threads.
💡 Pro-tip: Point staff at My Cases once and your “any update?” pings drop hard.
How to Use LogMeIn Resolve Software Assets
Software Assets lets you see every program installed across your managed machines.
Hieronder leggen we stap voor stap uit hoe je het gebruikt.
Step 1: Open Software Assets
The inventory builds itself from the agents already reporting in.
Step 2: Filter by Application
Search a program name to see which devices still run it.
Zo ziet het eruit:
✓ Controlepunt: You get a device list with version numbers beside it.
Step 3: Remove or Update in Bulk
Send a removal script to every device still running the old version.
✅ Resultaat: License audits and cleanup take minutes instead of days.
💡 Pro-tip: Export the list each quarter and compare it against what you actually pay for.
LogMeIn Resolve Pro Tips and Shortcuts
After 14 months with this tool, these are the habits that saved me the most time.
In-Session Shortcuts
| Actie | Snelkoppeling |
|---|---|
| Verzend Ctrl+Alt+Del naar de externe pc. | Session toolbar button |
| Volledig scherm in-/uitschakelen | F11 |
| Open chat panel | Session toolbar chat icon |
| Start file transfer | Session toolbar file icon |
Verborgen functies die de meeste mensen over het hoofd zien
- AI-generated notes: Let the session write its own summary, then paste it into the ticket.
- Advanced diagnostics: Reboot a machine into Safe Mode and run network tests without leaving the session.
- Camera sharing: Ask the user to point a phone at a printer or router you cannot reach.
- File access: Grab logs from a remote device without starting a full control session.
Here are the benefits that showed up first for my own team:
LogMeIn Resolve Common Mistakes to Avoid
Mistake #1: Skipping the signature key
❌ Fout: Clicking past Zero Trust setup, then finding scripts blocked mid-incident.
✅ Rechts: Create the signature key on day one and save it in your wachtwoordbeheerder.
Mistake #2: Downloading the wrong LogMeIn product
❌ Fout: Searching “logmein” and landing on Central or Pro instead.
✅ Rechts: Check the branding before you sign up. LogMeIn products each carry their own mark, and asset names like logmein central logo_rbg_primary 1 svg or logmein pro logo_rbg_primary 1 svg belong to the other lines. Resolve uses the resolve purple logo, while the rescue blue logo means you are on LogMeIn Rescue.
Mistake #3: Interrupting people for small fixes
❌ Fout: Taking full control of a screen to restart one stuck service.
✅ Rechts: Use Background Management so the user keeps working while you fix it.
LogMeIn Resolve Troubleshooting
Problem: No remote control option on an online PC
Oorzaak: The device is visible on the network but the agent lacks unattended permission.
Repareren: Reinstall the agent with unattended access enabled, then confirm your signature key is active.
Problem: The support key stopped working
Oorzaak: A support session generated by LogMeIn Resolve stays valid for 60 minutes only.
Repareren: Generate a fresh key from the Support tab and resend the helpdesk.me link.
Problem: The applet will not install on a locked-down PC
Oorzaak: Group policy or antivirus is blocking the download.
Repareren: Push the agent through network deployment from the Onboarding Center instead.
📌 Opmerking: If none of these fix your issue, contact LogMeIn Resolve support.
Wat is LogMeIn Resolve?
LogMeIn oplossen is a remote access and IT support tool for small and mid-sized teams.
It combines remote support, monitoring and management in one secure, easy to use package.
Think of it like a help desk that can reach any machine you own.
Sessions run in the browser, so end users install nothing to get started.
Bekijk dit korte overzicht:
Het omvat de volgende belangrijke kenmerken:
- Mobile Device Management: Enroll and control Android and iOS devices
- Locatiebepaling: See where every enrolled device sits right now
- Patchbeheer: Push operating system and app updates on a schedule
- Eindpuntbeveiliging: Watch device health and catch problems vroeg
- Zero-Trust beveiliging: Create a signature key that approves every action
- Remote Execution: Run scripts on many devices at once
- Ingebouwde antivirus: Scan and quarantine threats without a second vendor
- Onboarding Center: Deploy the agent across your network in bulk
- Krachtige integraties: Turn Microsoft Teams chats into tracked tickets
- Software Assets: Audit what is installed on every managed machine
Voor een volledig overzicht, zie onze LogMeIn Resolve review.
LogMeIn Resolve-prijzen
Here’s what LogMeIn Resolve costs in 2026:
| Plan | Prijs | Het beste voor |
|---|---|---|
| Starter | $23,75/maand | Solo admins running ad-hoc support sessions |
| Groei | $44,75/maand | Small teams that need unattended access |
| Geavanceerd | $63,75/maand | Teams adding patching and monitoring |
| Compleet | $75/maand | IT teams that want antivirus and automatisering inbegrepen |
Gratis proefperiode: Yes. There is also a free version for up to 5 devices.
Geld-terug-garantie: Not published. Cancel before renewal instead.
💰 Beste prijs-kwaliteitverhouding: Growth — unattended access is the point where this tool starts paying for itself.
LogMeIn Resolve versus alternatieven
How does LogMeIn Resolve compare? Here’s the competitive landscape:
| Hulpmiddel | Het beste voor | Prijs | Beoordeling |
|---|---|---|---|
| LogMeIn oplossen | Support plus device management | $23,75/maand | ⭐ 4.2 |
| Getscreen | Browser-only quick sessions | $8/maand | ⭐ 4.3 |
| TeamViewer | Cross-platform reach | $24,90/maand | ⭐ 4.4 |
| AnyDesk | Low-latency connections | $14,90/maand | ⭐ 4,5 |
| Splashtop | Price per technician | $5/maand | ⭐ 4.6 |
| RemotePC | Small budgets | $3,95/maand | ⭐ 4.1 |
| RealVNC Connect | Direct device control | $4,20/maand | ⭐ 4.4 |
| ISL Online | Self-hosted deployments | $21/maand | ⭐ 4.3 |
| BeyondTrust | Regulated enterprises | Aangepast | ⭐ 4.4 |
Snelle keuzes:
- Beste overall: LogMeIn Resolve — support and management sit in one console
- Beste budget: RemotePC — cheapest way to reach your own machines
- Het meest geschikt voor beginners: Getscreen — nothing to install on either side
- Best for regulated teams: BeyondTrust — built around audit and privilege control
🎯 Alternatieven voor LogMeIn Resolve
Zoekt u alternatieven voor LogMeIn Resolve? Hier zijn de beste opties:
- 🚀 Getscreen: Runs entirely in the browser and connects in seconds.
- ⭐ TeamViewer: The most familiar name, with reach across almost every platform.
- ⚡ AnyDesk: Very responsive on weak connections, which matters on field support calls.
- 💰 Splashtop: Strong per-technician pricing if you only need access, not monitoring.
- 👶 RemotePC: Simple enough for non-technical owners reaching their own office PC.
- 🔧 RealVNC Connect: Direct control with fine-grained permissions for technical teams.
- 🔒 ISL Online: Can be self-hosted, which suits strict data residency rules.
- 🏢 BeyondTrust: Privileged access control for banks, healthcare and government.
Voor de volledige lijst, zie onze LogMeIn-alternatieven voor het oplossen van problemen gids.
⚔️ LogMeIn Resolve vergeleken
Here’s how LogMeIn Resolve stacks up against each competitor:
- LogMeIn Resolve versus Getscreen: Getscreen is faster to start; Resolve wins once you need patching and scripts.
- LogMeIn Resolve versus TeamViewer: TeamViewer has wider platform support; Resolve costs less at similar feature depth.
- LogMeIn Resolve versus AnyDesk: AnyDesk feels smoother in-session; Resolve gives you monitoring AnyDesk does not.
- LogMeIn Resolve versus Splashtop: Splashtop is cheaper for pure access; Resolve suits teams running a real help desk.
- LogMeIn Resolve versus RemotePC: RemotePC wins on price alone; Resolve wins on everything past basic remote access.
- LogMeIn Resolve versus RealVNC Connect: RealVNC is leaner and technical; Resolve bundles ticketing and automation.
- LogMeIn Resolve versus ISL Online: ISL Online offers self-hosting; Resolve is easier to run with no server team.
- LogMeIn Resolve versus BeyondTrust: BeyondTrust fits regulated enterprises; Resolve fits small teams on a real budget.
Start Using LogMeIn Resolve Now
You now know how to use LogMeIn Resolve across every major feature:
- ✅ Mobile Device Management
- ✅ Location Tracking
- ✅ Patchbeheer
- ✅ Endpoint Protection
- ✅ Zero-Trust Security
- ✅ Remote Execution
- ✅ Built-in Antivirus
- ✅ Onboarding Center
- ✅ Krachtige integraties
- ✅ Software Assets
Volgende stap: Pick one feature and try it today.
Most people start with a support key and one live session.
Het duurt minder dan vijf minuten.
Veelgestelde vragen
Is LogMeIn Resolve gratis?
Yes, there is a free version covering up to 5 devices. Paid plans add unattended access, patching, antivirus and automation.
Wat zijn de kosten van LogMeIn Resolve?
Starter is $23.75/month, Growth is $44.75/month, Advanced is $63.75/month and Complete is $75/month.
What is LogMeIn Resolve used for?
It handles remote access and IT support tasks, plus device monitoring, patching, scripting and ticketing from one console.
How do I start a support session?
Generate a 9-digit support key from the Support tab. Your user enters it at helpdesk.me/join. The session stays valid for 60 minutes.
Does LogMeIn Resolve support unattended access?
Yes. Install the agent on a device and you can troubleshoot it when nobody is sitting in front of the machine.
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