Быстрый старт
This guide covers every LogMeIn Resolve feature:
- Начиная — Create your account and run your first session
- How to Use Mobile Device Management — Enroll and control Android and iOS devices
- How to Use Location Tracking — See where every enrolled device sits right now
- Как использовать систему управления обновлениями — Push operating system and app updates on a schedule
- How to Use Endpoint Protection — Watch device health and catch problems early
- How to Use Zero-Trust Security — Create a signature key that approves every action
- How to Use Remote Execution — Run scripts on many devices at once
- How to Use Built-in Antivirus — Scan and quarantine threats without a second vendor
- How to Use Onboarding Center — Deploy the agent across your network in bulk
- Как использовать мощные интеграции — Turn Microsoft Teams chats into tracked tickets
- How to Use Software Assets — Audit what is installed on every managed machine
Необходимое время: 5 минут на каждый фильм
Также в этом руководстве: Полезные советы | Распространенные ошибки | Поиск неисправностей | Цены | Альтернативы
Почему стоит доверять этому руководству?
I have run LogMeIn Resolve for 14 months across a small mixed fleet.
Every screen below comes from sessions I actually ran myself.
LogMeIn Resolve is a remote access and IT support tool built for lean teams.
Most people stop after their first remote session and never explore the rest.
That is a shame, because the monitoring and автоматизация side is where the hours come back.
В этом руководстве пошагово показано, как использовать каждую из основных функций.
LogMeIn Resolve Tutorial
This How to Use LogMeIn Resolve tutorial walks through setup first, then each feature in the order I learned them.
LogMeIn Resolve
Start a browser-based support session in under a minute. LogMeIn Resolve combines remote access, device monitoring and scripting in one console. The free tier covers up to 5 устройства, so you can test it before you pay.
Getting Started with LogMeIn Resolve
Before any feature works, finish this one-time setup.
Это займет около трех минут.
Here is how the first week went for me:
Теперь давайте рассмотрим каждый шаг.
Шаг 1: Создайте свою учетную запись
Go to the LogMeIn Resolve website and click “Start for free”.
Enter your work email and set a password.
The free version of LogMeIn Resolve covers up to 5 devices.
✓ Контрольная точка: Проверьте свой входящие для подтверждающего письма.
Step 2: Open the Console and Install the Agent
The Web Console runs in any browser, so nothing is required on your side.
Open the profile menu to download the Agent Desktop Console for daily management.
Then install the agent on each machine you want unattended access to.
✓ Контрольная точка: Your first device appears on the Devices page.
Step 3: Set Up Zero Trust and Run a Session
LogMeIn Resolve asks you to create a signature key during setup.
Save that key somewhere safe, because it approves sensitive actions later.
Now open the Support tab and generate a numerical support key.
Your user enters that 9-digit code at helpdesk.me/join to connect.
✅ Готово: You have remote access working and can use any feature below.
How to Use LogMeIn Resolve Mobile Device Manager
Управление мобильными устройствами lets you enroll phones and tablets alongside your desktops.
Вот пошаговая инструкция по его использованию.
Step 1: Open the Devices Page
Click Devices in the left menu of the Console.
Step 2: Enroll a Mobile Device
Choose Add Device, then pick Android или iOS.
Send the enrollment link to the phone owner.
Вот как это выглядит:
✓ Контрольная точка: The phone shows as Enrolled within a minute.
Step 3: Start Remote View or Remote Control
Select the phone and choose the access level you need.
✅ Результат: Android and iOS devices are managed from the same console as your laptops.
💡 Полезный совет: Use Remote View for training calls and Remote Control only for real fixes.
How to Use LogMeIn Resolve Location Tracker
Location Tracking lets you see where an enrolled device was last seen.
Вот пошаговая инструкция по его использованию.
Step 1: Select an Enrolled Device
Open Devices and click the mobile device you want to check.
Step 2: Open the Location Tab
The map shows the last reported position and timestamp.
Вот как это выглядит:
✓ Контрольная точка: You see a pin with a recent time next to it.
Step 3: Act on a Lost Device
Lock the device or wipe it if recovery looks unlikely.
✅ Результат: A missing laptop or phone stops being a guessing game.
💡 Полезный совет: Tell staff that tracking exists before you enroll their personal phones.
How to Use LogMeIn Resolve Patch Manager
Управление обновлениями lets you push operating system and app updates without touching each machine.
Вот пошаговая инструкция по его использованию.
Step 1: Run a Patch Scan
Open Patch Management and scan your device groups.
Step 2: Review Missing Patches
Sort by severity so critical fixes go first.
Вот как это выглядит:
✓ Контрольная точка: Each device row lists its outstanding updates.
Step 3: Schedule the Rollout
Set a policy that installs approved patches outside working hours.
✅ Результат: Your fleet stays patched without a single interruption to users.
💡 Полезный совет: Patch one pilot group first, then release to everyone two days later.
How to Use LogMeIn Resolve Endpoint Protector
Защита конечных точек lets you watch device health and catch failures before users call.
Вот пошаговая инструкция по его использованию.
Step 1: Assign a Protection Policy
Create a policy and apply it to a device group.
Step 2: Review the Alert Feed
Disk space, memory and offline warnings all land in one list.
Вот как это выглядит:
✓ Контрольная точка: Alerts show a device name, a cause and a timestamp.
Step 3: Fix It in the Background
Background Management lets you clear the issue without interrupting the person working.
✅ Результат: Most small faults get fixed before anyone opens a ticket.
💡 Полезный совет: Mute noisy low-disk alerts on shared machines or you will start ignoring all of them.
How to Use LogMeIn Resolve Zero-Trust Security Tool
Безопасность с нулевым доверием lets you sign sensitive actions with a key only you hold.
Вот пошаговая инструкция по его использованию.
Step 1: Open Zero Trust Settings
Find Zero Trust under the security section of your account.
Step 2: Create Your Signature Key
Generate the key and store it in your менеджер паролей.
Вот как это выглядит:
✓ Контрольная точка: The console confirms the key is active on your account.
Step 3: Approve an Action
Enter the key when you run a script or reach an unattended device.
✅ Результат: A stolen login alone cannot touch your endpoints.
💡 Полезный совет: Give each technician a separate key so the аудит trail names a real person.
How to Use LogMeIn Resolve Remote Executor
Remote Execution lets you run scripts on many devices at once or schedule them in advance.
Вот пошаговая инструкция по его использованию.
Step 1: Open Remote Execution
Pick a saved script or paste your own PowerShell or Bash.
Step 2: Choose Your Target Devices
Select one machine, a group, or every device you manage.
Вот как это выглядит:
✓ Контрольная точка: The device count matches what you expected.
Step 3: Run Now or Schedule
Set a future time if the script restarts anything users need.
✅ Результат: A repeat task that took an afternoon now takes one click.
💡 Полезный совет: Test every new script on one spare machine before you send it fleet-wide.
How to Use LogMeIn Resolve Built-in Antivirus
Встроенный антивирус lets you scan managed machines without paying a second vendor.
Вот пошаговая инструкция по его использованию.
Step 1: Turn On Antivirus for a Group
Enable it from the security settings of that device group.
Шаг 2: Выполните первое сканирование
Start a full scan outside бизнес hours, since it is heavy on older hardware.
Вот как это выглядит:
✓ Контрольная точка: Each device reports a scan status and a result count.
Step 3: Review Quarantine
Restore false positives and delete anything you cannot account for.
✅ Результат: Threat detection lives in the same console as remote access.
💡 Полезный совет: Turn off any older antivirus first, because two engines will fight each other.
How to Use LogMeIn Resolve Onboarding Center
Onboarding Center lets you add new machines in bulk instead of one at a time.
Вот пошаговая инструкция по его использованию.
Step 1: Generate an Installer
Open Onboarding Center and create an installer tied to your account.
Step 2: Choose Network Deployment
LogMeIn Resolve supports network deployment for easier installation across a domain.
Вот как это выглядит:
✓ Контрольная точка: New devices appear on the Devices page as they install.
Step 3: Sort Devices into Groups
Group by office or role so your policies apply cleanly.
✅ Результат: Forty machines get onboarded in the time one used to take.
💡 Полезный совет: Name groups after teams, not hardware models, and your alerts stay readable.
How to Use LogMeIn Resolve Powerful Integrations
Мощные интеграции let you raise and close tickets inside the apps your team already uses.
Вот пошаговая инструкция по его использованию.
Step 1: Connect Microsoft Teams
Add the LogMeIn Resolve app from the Teams store and sign in.
Step 2: Turn On Conversational Ticketing
Staff click the чат-бот icon in Teams and describe the problem.
Вот как это выглядит:
✓ Контрольная точка: A Teams message creates a real ticket in the console.
Step 3: Track Tickets in My Cases
Users follow their own ticket status through the My Cases portal.
✅ Результат: Support requests stop living in scattered chat threads.
💡 Полезный совет: Point staff at My Cases once and your “any update?” pings drop hard.
How to Use LogMeIn Resolve Software Assets
Software Assets lets you see every program installed across your managed machines.
Вот пошаговая инструкция по его использованию.
Step 1: Open Software Assets
The inventory builds itself from the agents already reporting in.
Step 2: Filter by Application
Search a program name to see which devices still run it.
Вот как это выглядит:
✓ Контрольная точка: You get a device list with version numbers beside it.
Step 3: Remove or Update in Bulk
Send a removal script to every device still running the old version.
✅ Результат: License audits and cleanup take minutes instead of days.
💡 Полезный совет: Export the list each quarter and compare it against what you actually pay for.
LogMeIn Resolve Pro Tips and Shortcuts
After 14 months with this tool, these are the habits that saved me the most time.
In-Session Shortcuts
| Действие | Быстрый доступ |
|---|---|
| Отправьте Ctrl+Alt+Del на удаленный компьютер. | Session toolbar button |
| Переключить полноэкранный режим | Ф11 |
| Open chat panel | Session toolbar chat icon |
| Start file transfer | Session toolbar file icon |
Скрытые функции, которые большинство людей упускают из виду.
- AI-generated notes: Let the session write its own summary, then paste it into the ticket.
- Advanced diagnostics: Reboot a machine into Safe Mode and run network tests without leaving the session.
- Camera sharing: Ask the user to point a phone at a printer or router you cannot reach.
- File access: Grab logs from a remote device without starting a full control session.
Here are the benefits that showed up first for my own team:
LogMeIn Resolve Common Mistakes to Avoid
Mistake #1: Skipping the signature key
❌ Неправильно: Clicking past Zero Trust setup, then finding scripts blocked mid-incident.
✅ Справа: Create the signature key on day one and save it in your менеджер паролей.
Mistake #2: Downloading the wrong LogMeIn product
❌ Неправильно: Searching “logmein” and landing on Central or Pro instead.
✅ Справа: Check the branding before you sign up. LogMeIn products each carry their own mark, and asset names like logmein central logo_rbg_primary 1 svg or logmein pro logo_rbg_primary 1 svg belong to the other lines. Resolve uses the resolve purple logo, while the rescue blue logo means you are on LogMeIn Rescue.
Mistake #3: Interrupting people for small fixes
❌ Неправильно: Taking full control of a screen to restart one stuck service.
✅ Справа: Use Background Management so the user keeps working while you fix it.
LogMeIn Resolve Troubleshooting
Problem: No remote control option on an online PC
Причина: The device is visible on the network but the agent lacks unattended permission.
Исправить: Reinstall the agent with unattended access enabled, then confirm your signature key is active.
Problem: The support key stopped working
Причина: A support session generated by LogMeIn Resolve stays valid for 60 minutes only.
Исправить: Generate a fresh key from the Support tab and resend the helpdesk.me link.
Problem: The applet will not install on a locked-down PC
Причина: Group policy or antivirus is blocking the download.
Исправить: Push the agent through network deployment from the Onboarding Center instead.
📌 Примечание: If none of these fix your issue, contact LogMeIn Resolve support.
Что такое LogMeIn Resolve?
LogMeIn Resolve is a remote access and IT support tool for small and mid-sized teams.
It combines remote support, monitoring and management in one secure, easy to use package.
Think of it like a help desk that can reach any machine you own.
Sessions run in the browser, so end users install nothing to get started.
Посмотрите этот краткий обзор:
В его состав входят следующие ключевые особенности:
- Mobile Device Management: Enroll and control Android and iOS devices
- Отслеживание местоположения: See where every enrolled device sits right now
- Управление обновлениями: Push operating system and app updates on a schedule
- Защита конечных точек: Watch device health and catch problems рано
- Безопасность на основе принципа нулевого доверия: Create a signature key that approves every action
- Remote Execution: Run scripts on many devices at once
- Встроенный антивирус: Scan and quarantine threats without a second vendor
- Onboarding Center: Deploy the agent across your network in bulk
- Мощные интеграции: Turn Microsoft Teams chats into tracked tickets
- Software Assets: Audit what is installed on every managed machine
Для получения более подробной информации см. наш LogMeIn Resolve review.
Цены на LogMeIn Resolve
Here’s what LogMeIn Resolve costs in 2026:
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Стартер | 23,75 долларов в месяц | Solo admins running ad-hoc support sessions |
| Рост | 44,75 долларов в месяц | Small teams that need unattended access |
| Передовой | 63,75 долларов в месяц | Teams adding patching and monitoring |
| Полный | 75 долларов в месяц | IT teams that want antivirus and автоматизация включено |
Бесплатная пробная версия: Yes. There is also a free version for up to 5 devices.
Гарантия возврата денег: Not published. Cancel before renewal instead.
💰 Лучшее соотношение цены и качества: Growth — unattended access is the point where this tool starts paying for itself.
LogMeIn Resolve против альтернатив
How does LogMeIn Resolve compare? Here’s the competitive landscape:
| Инструмент | Лучше всего подходит для | Цена | Рейтинг |
|---|---|---|---|
| LogMeIn Resolve | Support plus device management | 23,75 долл./мес. | ⭐ 4.2 |
| Getscreen | Browser-only quick sessions | 8 долларов в месяц | ⭐ 4.3 |
| TeamViewer | Cross-platform reach | 24,90 долл./мес. | ⭐ 4.4 |
| AnyDesk | Low-latency connections | 14,90 долларов в месяц | ⭐ 4.5 |
| Сплэштоп | Price per technician | 5 долларов в месяц | ⭐ 4.6 |
| RemotePC | Small budgets | 3,95 долл./мес. | ⭐ 4.1 |
| RealVNC Connect | Direct device control | 4,20 долл./мес. | ⭐ 4.4 |
| ISL онлайн | Self-hosted deployments | 21 доллар в месяц | ⭐ 4.3 |
| BeyondTrust | Regulated enterprises | Обычай | ⭐ 4.4 |
Краткий выбор:
- Лучший вариант в целом: LogMeIn Resolve — support and management sit in one console
- Оптимальный бюджет: RemotePC — cheapest way to reach your own machines
- Лучший вариант для начинающих: Getscreen — nothing to install on either side
- Best for regulated teams: BeyondTrust — built around audit and privilege control
🎯 Альтернативы LogMeIn Resolve
Ищете альтернативы LogMeIn Resolve? Вот лучшие варианты:
- 🚀 Getscreen: Runs entirely in the browser and connects in seconds.
- ⭐ TeamViewer: The most familiar name, with reach across almost every platform.
- ⚡ AnyDesk: Very responsive on weak connections, which matters on field support calls.
- 💰 Splashtop: Strong per-technician pricing if you only need access, not monitoring.
- 👶 RemotePC: Simple enough for non-technical owners reaching their own office PC.
- 🔧 RealVNC Connect: Direct control with fine-grained permissions for technical teams.
- 🔒 ISL Online: Can be self-hosted, which suits strict data residency rules.
- 🏢 BeyondTrust: Privileged access control for banks, healthcare and government.
Полный список смотрите в нашем Альтернативы LogMeIn Resolve гид.
⚔️ Сравнение LogMeIn Resolve
Here’s how LogMeIn Resolve stacks up against each competitor:
- LogMeIn Resolve против Getscreen: Getscreen is faster to start; Resolve wins once you need patching and scripts.
- LogMeIn Resolve против TeamViewer: TeamViewer has wider platform support; Resolve costs less at similar feature depth.
- LogMeIn Resolve против AnyDesk: AnyDesk feels smoother in-session; Resolve gives you monitoring AnyDesk does not.
- LogMeIn Resolve против Splashtop: Splashtop is cheaper for pure access; Resolve suits teams running a real help desk.
- LogMeIn Resolve против RemotePC: RemotePC wins on price alone; Resolve wins on everything past basic remote access.
- LogMeIn Resolve против RealVNC Connect: RealVNC is leaner and technical; Resolve bundles ticketing and automation.
- LogMeIn Resolve против ISL Online: ISL Online offers self-hosting; Resolve is easier to run with no server team.
- LogMeIn Resolve против BeyondTrust: BeyondTrust fits regulated enterprises; Resolve fits small teams on a real budget.
Start Using LogMeIn Resolve Now
You now know how to use LogMeIn Resolve across every major feature:
- ✅ Mobile Device Management
- ✅ Location Tracking
- ✅ Управление обновлениями
- ✅ Endpoint Protection
- ✅ Zero-Trust Security
- ✅ Remote Execution
- ✅ Built-in Antivirus
- ✅ Onboarding Center
- ✅ Мощные интеграции
- ✅ Software Assets
Следующий шаг: Pick one feature and try it today.
Most people start with a support key and one live session.
Это займет меньше пяти минут.
Часто задаваемые вопросы
LogMeIn Resolve — бесплатная программа?
Yes, there is a free version covering up to 5 devices. Paid plans add unattended access, patching, antivirus and automation.
Сколько стоит LogMeIn Resolve?
Starter is $23.75/month, Growth is $44.75/month, Advanced is $63.75/month and Complete is $75/month.
What is LogMeIn Resolve used for?
It handles remote access and IT support tasks, plus device monitoring, patching, scripting and ticketing from one console.
How do I start a support session?
Generate a 9-digit support key from the Support tab. Your user enters it at helpdesk.me/join. The session stays valid for 60 minutes.
Does LogMeIn Resolve support unattended access?
Yes. Install the agent on a device and you can troubleshoot it when nobody is sitting in front of the machine.
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