Inicio rápido
This guide covers every LogMeIn Resolve feature:
- Empezando — Create your account and run your first session
- How to Use Mobile Device Management — Enroll and control Android and iOS devices
- How to Use Location Tracking — See where every enrolled device sits right now
- Cómo utilizar la gestión de parches — Push operating system and app updates on a schedule
- How to Use Endpoint Protection — Watch device health and catch problems early
- How to Use Zero-Trust Security — Create a signature key that approves every action
- How to Use Remote Execution — Run scripts on many devices at once
- How to Use Built-in Antivirus — Scan and quarantine threats without a second vendor
- How to Use Onboarding Center — Deploy the agent across your network in bulk
- Cómo utilizar integraciones potentes — Turn Microsoft Teams chats into tracked tickets
- How to Use Software Assets — Audit what is installed on every managed machine
Tiempo necesario: 5 minutos por función
También en esta guía: Consejos profesionales | Errores comunes | Solución de problemas | Precios | Alternativas
¿Por qué confiar en esta guía?
I have run LogMeIn Resolve for 14 months across a small mixed fleet.
Every screen below comes from sessions I actually ran myself.
LogMeIn Resolve is a remote access and IT support tool built for lean teams.
Most people stop after their first remote session and never explore the rest.
That is a shame, because the monitoring and automatización side is where the hours come back.
Esta guía le muestra cómo utilizar cada una de las funciones principales, paso a paso.
LogMeIn Resolve Tutorial
This How to Use LogMeIn Resolve tutorial walks through setup first, then each feature in the order I learned them.
LogMeIn Resolve
Start a browser-based support session in under a minute. LogMeIn Resolve combines remote access, device monitoring and scripting in one console. The free tier covers up to 5 dispositivos, so you can test it before you pay.
Getting Started with LogMeIn Resolve
Before any feature works, finish this one-time setup.
Tarda unos tres minutos.
Here is how the first week went for me:
Ahora vamos a repasar cada paso.
Paso 1: Crea tu cuenta
Go to the LogMeIn Resolve website and click “Start for free”.
Enter your work email and set a password.
The free version of LogMeIn Resolve covers up to 5 devices.
✓ Control: Comprueba tu bandeja de entrada para el correo electrónico de confirmación.
Step 2: Open the Console and Install the Agent
The Web Console runs in any browser, so nothing is required on your side.
Open the profile menu to download the Agent Desktop Console for daily management.
Then install the agent on each machine you want unattended access to.
✓ Control: Your first device appears on the Devices page.
Step 3: Set Up Zero Trust and Run a Session
LogMeIn Resolve asks you to create a signature key during setup.
Save that key somewhere safe, because it approves sensitive actions later.
Now open the Support tab and generate a numerical support key.
Your user enters that 9-digit code at helpdesk.me/join to connect.
✅ Hecho: You have remote access working and can use any feature below.
How to Use LogMeIn Resolve Mobile Device Manager
Administración de dispositivos móviles lets you enroll phones and tablets alongside your desktops.
Aquí te mostramos cómo usarlo paso a paso.
Step 1: Open the Devices Page
Click Devices in the left menu of the Console.
Step 2: Enroll a Mobile Device
Choose Add Device, then pick Androide o iOS.
Send the enrollment link to the phone owner.
Así es como se ve:
✓ Control: The phone shows as Enrolled within a minute.
Step 3: Start Remote View or Remote Control
Select the phone and choose the access level you need.
✅ Resultado: Android and iOS devices are managed from the same console as your laptops.
💡 Consejo profesional: Use Remote View for training calls and Remote Control only for real fixes.
How to Use LogMeIn Resolve Location Tracker
Location Tracking lets you see where an enrolled device was last seen.
Aquí te mostramos cómo usarlo paso a paso.
Step 1: Select an Enrolled Device
Open Devices and click the mobile device you want to check.
Step 2: Open the Location Tab
The map shows the last reported position and timestamp.
Así es como se ve:
✓ Control: You see a pin with a recent time next to it.
Step 3: Act on a Lost Device
Lock the device or wipe it if recovery looks unlikely.
✅ Resultado: A missing laptop or phone stops being a guessing game.
💡 Consejo profesional: Tell staff that tracking exists before you enroll their personal phones.
How to Use LogMeIn Resolve Patch Manager
Gestión de parches lets you push operating system and app updates without touching each machine.
Aquí te mostramos cómo usarlo paso a paso.
Step 1: Run a Patch Scan
Open Patch Management and scan your device groups.
Step 2: Review Missing Patches
Sort by severity so critical fixes go first.
Así es como se ve:
✓ Control: Each device row lists its outstanding updates.
Step 3: Schedule the Rollout
Set a policy that installs approved patches outside working hours.
✅ Resultado: Your fleet stays patched without a single interruption to users.
💡 Consejo profesional: Patch one pilot group first, then release to everyone two days later.
How to Use LogMeIn Resolve Endpoint Protector
Protección de endpoints lets you watch device health and catch failures before users call.
Aquí te mostramos cómo usarlo paso a paso.
Step 1: Assign a Protection Policy
Create a policy and apply it to a device group.
Step 2: Review the Alert Feed
Disk space, memory and offline warnings all land in one list.
Así es como se ve:
✓ Control: Alerts show a device name, a cause and a timestamp.
Step 3: Fix It in the Background
Background Management lets you clear the issue without interrupting the person working.
✅ Resultado: Most small faults get fixed before anyone opens a ticket.
💡 Consejo profesional: Mute noisy low-disk alerts on shared machines or you will start ignoring all of them.
How to Use LogMeIn Resolve Zero-Trust Security Tool
Seguridad de confianza cero lets you sign sensitive actions with a key only you hold.
Aquí te mostramos cómo usarlo paso a paso.
Step 1: Open Zero Trust Settings
Find Zero Trust under the security section of your account.
Step 2: Create Your Signature Key
Generate the key and store it in your administrador de contraseñas.
Así es como se ve:
✓ Control: The console confirms the key is active on your account.
Step 3: Approve an Action
Enter the key when you run a script or reach an unattended device.
✅ Resultado: A stolen login alone cannot touch your endpoints.
💡 Consejo profesional: Give each technician a separate key so the auditoría trail names a real person.
How to Use LogMeIn Resolve Remote Executor
Remote Execution lets you run scripts on many devices at once or schedule them in advance.
Aquí te mostramos cómo usarlo paso a paso.
Step 1: Open Remote Execution
Pick a saved script or paste your own PowerShell or Bash.
Step 2: Choose Your Target Devices
Select one machine, a group, or every device you manage.
Así es como se ve:
✓ Control: The device count matches what you expected.
Step 3: Run Now or Schedule
Set a future time if the script restarts anything users need.
✅ Resultado: A repeat task that took an afternoon now takes one click.
💡 Consejo profesional: Test every new script on one spare machine before you send it fleet-wide.
How to Use LogMeIn Resolve Built-in Antivirus
Antivirus integrado lets you scan managed machines without paying a second vendor.
Aquí te mostramos cómo usarlo paso a paso.
Step 1: Turn On Antivirus for a Group
Enable it from the security settings of that device group.
Paso 2: Ejecuta tu primer escaneo
Start a full scan outside negocio hours, since it is heavy on older hardware.
Así es como se ve:
✓ Control: Each device reports a scan status and a result count.
Step 3: Review Quarantine
Restore false positives and delete anything you cannot account for.
✅ Resultado: Threat detection lives in the same console as remote access.
💡 Consejo profesional: Turn off any older antivirus first, because two engines will fight each other.
How to Use LogMeIn Resolve Onboarding Center
Onboarding Center lets you add new machines in bulk instead of one at a time.
Aquí te mostramos cómo usarlo paso a paso.
Step 1: Generate an Installer
Open Onboarding Center and create an installer tied to your account.
Step 2: Choose Network Deployment
LogMeIn Resolve supports network deployment for easier installation across a domain.
Así es como se ve:
✓ Control: New devices appear on the Devices page as they install.
Step 3: Sort Devices into Groups
Group by office or role so your policies apply cleanly.
✅ Resultado: Forty machines get onboarded in the time one used to take.
💡 Consejo profesional: Name groups after teams, not hardware models, and your alerts stay readable.
How to Use LogMeIn Resolve Powerful Integrations
Integraciones potentes let you raise and close tickets inside the apps your team already uses.
Aquí te mostramos cómo usarlo paso a paso.
Step 1: Connect Microsoft Teams
Add the LogMeIn Resolve app from the Teams store and sign in.
Step 2: Turn On Conversational Ticketing
Staff click the chatbot icon in Teams and describe the problem.
Así es como se ve:
✓ Control: A Teams message creates a real ticket in the console.
Step 3: Track Tickets in My Cases
Users follow their own ticket status through the My Cases portal.
✅ Resultado: Support requests stop living in scattered chat threads.
💡 Consejo profesional: Point staff at My Cases once and your “any update?” pings drop hard.
How to Use LogMeIn Resolve Software Assets
Software Assets lets you see every program installed across your managed machines.
Aquí te mostramos cómo usarlo paso a paso.
Step 1: Open Software Assets
The inventory builds itself from the agents already reporting in.
Step 2: Filter by Application
Search a program name to see which devices still run it.
Así es como se ve:
✓ Control: You get a device list with version numbers beside it.
Step 3: Remove or Update in Bulk
Send a removal script to every device still running the old version.
✅ Resultado: License audits and cleanup take minutes instead of days.
💡 Consejo profesional: Export the list each quarter and compare it against what you actually pay for.
LogMeIn Resolve Pro Tips and Shortcuts
After 14 months with this tool, these are the habits that saved me the most time.
In-Session Shortcuts
| Acción | Atajo |
|---|---|
| Enviar Ctrl+Alt+Supr a un PC remoto | Session toolbar button |
| Alternar pantalla completa | F11 |
| Open chat panel | Session toolbar chat icon |
| Start file transfer | Session toolbar file icon |
Características ocultas que la mayoría de la gente pasa por alto
- AI-generated notes: Let the session write its own summary, then paste it into the ticket.
- Advanced diagnostics: Reboot a machine into Safe Mode and run network tests without leaving the session.
- Camera sharing: Ask the user to point a phone at a printer or router you cannot reach.
- File access: Grab logs from a remote device without starting a full control session.
Here are the benefits that showed up first for my own team:
LogMeIn Resolve Common Mistakes to Avoid
Mistake #1: Skipping the signature key
❌ Incorrecto: Clicking past Zero Trust setup, then finding scripts blocked mid-incident.
✅ Derecha: Create the signature key on day one and save it in your administrador de contraseñas.
Mistake #2: Downloading the wrong LogMeIn product
❌ Incorrecto: Searching “logmein” and landing on Central or Pro instead.
✅ Derecha: Check the branding before you sign up. LogMeIn products each carry their own mark, and asset names like logmein central logo_rbg_primary 1 svg or logmein pro logo_rbg_primary 1 svg belong to the other lines. Resolve uses the resolve purple logo, while the rescue blue logo means you are on LogMeIn Rescue.
Mistake #3: Interrupting people for small fixes
❌ Incorrecto: Taking full control of a screen to restart one stuck service.
✅ Derecha: Use Background Management so the user keeps working while you fix it.
LogMeIn Resolve Troubleshooting
Problem: No remote control option on an online PC
Causa: The device is visible on the network but the agent lacks unattended permission.
Arreglar: Reinstall the agent with unattended access enabled, then confirm your signature key is active.
Problem: The support key stopped working
Causa: A support session generated by LogMeIn Resolve stays valid for 60 minutes only.
Arreglar: Generate a fresh key from the Support tab and resend the helpdesk.me link.
Problem: The applet will not install on a locked-down PC
Causa: Group policy or antivirus is blocking the download.
Arreglar: Push the agent through network deployment from the Onboarding Center instead.
📌 Nota: If none of these fix your issue, contact LogMeIn Resolve support.
¿Qué es LogMeIn Resolve?
LogMeIn Resolve is a remote access and IT support tool for small and mid-sized teams.
It combines remote support, monitoring and management in one secure, easy to use package.
Think of it like a help desk that can reach any machine you own.
Sessions run in the browser, so end users install nothing to get started.
Mira este breve resumen:
Incluye estas características clave:
- Mobile Device Management: Enroll and control Android and iOS devices
- Seguimiento de ubicación: See where every enrolled device sits right now
- Gestión de parches: Push operating system and app updates on a schedule
- Protección de endpoints: Watch device health and catch problems temprano
- Seguridad de confianza cero: Create a signature key that approves every action
- Remote Execution: Run scripts on many devices at once
- Antivirus integrado: Scan and quarantine threats without a second vendor
- Onboarding Center: Deploy the agent across your network in bulk
- Integraciones potentes: Turn Microsoft Teams chats into tracked tickets
- Software Assets: Audit what is installed on every managed machine
Para obtener un desglose completo, consulte nuestra LogMeIn Resolve review.
Precios de LogMeIn Resolve
Here’s what LogMeIn Resolve costs in 2026:
| Plan | Precio | Mejor para |
|---|---|---|
| Motor de arranque | $23,75 al mes | Solo admins running ad-hoc support sessions |
| Crecimiento | $44,75 al mes | Small teams that need unattended access |
| Avanzado | 63,75 dólares al mes | Teams adding patching and monitoring |
| Completo | $75/mes | IT teams that want antivirus and automatización incluido |
Prueba gratuita: Yes. There is also a free version for up to 5 devices.
Garantía de devolución de dinero: Not published. Cancel before renewal instead.
💰 Mejor relación calidad-precio: Growth — unattended access is the point where this tool starts paying for itself.
LogMeIn Resolve frente a alternativas
How does LogMeIn Resolve compare? Here’s the competitive landscape:
| Herramienta | Mejor para | Precio | Clasificación |
|---|---|---|---|
| LogMeIn Resolve | Support plus device management | $23.75/mes | ⭐ 4.2 |
| Obtener pantalla | Browser-only quick sessions | $8/mes | ⭐ 4.3 |
| TeamViewer | Cross-platform reach | $24.90/mes | ⭐ 4.4 |
| Cualquier escritorio | Low-latency connections | $14.90/mes | ⭐ 4.5 |
| Salpicadero | Price per technician | $5/mes | ⭐ 4.6 |
| RemotePC | Small budgets | $3.95/mes | ⭐ 4.1 |
| Conexión RealVNC | Direct device control | $4.20/mes | ⭐ 4.4 |
| ISL en línea | Self-hosted deployments | $21/mes | ⭐ 4.3 |
| Más allá de la confianza | Regulated enterprises | Costumbre | ⭐ 4.4 |
Selecciones rápidas:
- Mejor en general: LogMeIn Resolve — support and management sit in one console
- Mejor presupuesto: RemotePC — cheapest way to reach your own machines
- Ideal para principiantes: Getscreen — nothing to install on either side
- Best for regulated teams: BeyondTrust — built around audit and privilege control
🎯 Alternativas a LogMeIn Resolve
¿Buscas alternativas a LogMeIn Resolve? Aquí tienes las mejores opciones:
- 🚀 Obtener pantalla: Runs entirely in the browser and connects in seconds.
- ⭐ TeamViewer: The most familiar name, with reach across almost every platform.
- ⚡ AnyDesk: Very responsive on weak connections, which matters on field support calls.
- 💰 Salpicadero: Strong per-technician pricing if you only need access, not monitoring.
- 👶 PC remoto: Simple enough for non-technical owners reaching their own office PC.
- 🔧 Conexión RealVNC: Direct control with fine-grained permissions for technical teams.
- 🔒 ISL en línea: Can be self-hosted, which suits strict data residency rules.
- 🏢 Más allá de la confianza: Privileged access control for banks, healthcare and government.
Para ver la lista completa, consulte nuestra Alternativas a LogMeIn Resolve guía.
⚔️ Comparación de LogMeIn y Resolve
Here’s how LogMeIn Resolve stacks up against each competitor:
- LogMeIn Resolve vs Getscreen: Getscreen is faster to start; Resolve wins once you need patching and scripts.
- LogMeIn Resolve vs TeamViewer: TeamViewer has wider platform support; Resolve costs less at similar feature depth.
- LogMeIn Resolve vs AnyDesk: AnyDesk feels smoother in-session; Resolve gives you monitoring AnyDesk does not.
- LogMeIn Resolve vs Splashtop: Splashtop is cheaper for pure access; Resolve suits teams running a real help desk.
- LogMeIn Resolve vs RemotePC: RemotePC wins on price alone; Resolve wins on everything past basic remote access.
- LogMeIn Resolve vs RealVNC Connect: RealVNC is leaner and technical; Resolve bundles ticketing and automation.
- LogMeIn Resolve frente a ISL en línea: ISL Online offers self-hosting; Resolve is easier to run with no server team.
- LogMeIn Resolve vs BeyondTrust: BeyondTrust fits regulated enterprises; Resolve fits small teams on a real budget.
Start Using LogMeIn Resolve Now
You now know how to use LogMeIn Resolve across every major feature:
- ✅ Mobile Device Management
- ✅ Location Tracking
- ✅ Gestión de parches
- ✅ Endpoint Protection
- ✅ Zero-Trust Security
- ✅ Remote Execution
- ✅ Built-in Antivirus
- ✅ Onboarding Center
- ✅ Integraciones potentes
- ✅ Software Assets
Siguiente paso: Pick one feature and try it today.
Most people start with a support key and one live session.
Tarda menos de cinco minutos.
Preguntas frecuentes
¿LogMeIn Resolve es gratuito?
Yes, there is a free version covering up to 5 devices. Paid plans add unattended access, patching, antivirus and automation.
¿Cuánto cuesta LogMeIn Resolve?
Starter is $23.75/month, Growth is $44.75/month, Advanced is $63.75/month and Complete is $75/month.
What is LogMeIn Resolve used for?
It handles remote access and IT support tasks, plus device monitoring, patching, scripting and ticketing from one console.
How do I start a support session?
Generate a 9-digit support key from the Support tab. Your user enters it at helpdesk.me/join. The session stays valid for 60 minutes.
Does LogMeIn Resolve support unattended access?
Yes. Install the agent on a device and you can troubleshoot it when nobody is sitting in front of the machine.
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