بداية سريعة
This guide covers every LogMeIn Resolve feature:
- ابدء — Create your account and run your first session
- How to Use Mobile Device Management — Enroll and control Android and iOS devices
- How to Use Location Tracking — See where every enrolled device sits right now
- كيفية استخدام إدارة التصحيحات — Push operating system and app updates on a schedule
- How to Use Endpoint Protection — Watch device health and catch problems early
- How to Use Zero-Trust Security — Create a signature key that approves every action
- How to Use Remote Execution — Run scripts on many devices at once
- How to Use Built-in Antivirus — Scan and quarantine threats without a second vendor
- How to Use Onboarding Center — Deploy the agent across your network in bulk
- كيفية استخدام عمليات التكامل القوية — Turn Microsoft Teams chats into tracked tickets
- How to Use Software Assets — Audit what is installed on every managed machine
الوقت اللازم: خمس دقائق لكل فقرة
يتضمن هذا الدليل أيضًا ما يلي: نصائح احترافية | الأخطاء الشائعة | استكشاف الأخطاء وإصلاحها | التسعير | البدائل
لماذا تثق بهذا الدليل؟
I have run LogMeIn Resolve for 14 months across a small mixed fleet.
Every screen below comes from sessions I actually ran myself.
LogMeIn Resolve is a remote access and IT support tool built for lean teams.
Most people stop after their first remote session and never explore the rest.
That is a shame, because the monitoring and الأتمتة side is where the hours come back.
يوضح لك هذا الدليل كيفية استخدام كل ميزة رئيسية، خطوة بخطوة.
LogMeIn Resolve Tutorial
This How to Use LogMeIn Resolve tutorial walks through setup first, then each feature in the order I learned them.
LogMeIn Resolve
Start a browser-based support session in under a minute. LogMeIn Resolve combines remote access, device monitoring and scripting in one console. The free tier covers up to 5 الأجهزة, so you can test it before you pay.
Getting Started with LogMeIn Resolve
Before any feature works, finish this one-time setup.
It takes about three minutes.
Here is how the first week went for me:
والآن دعونا نستعرض كل خطوة.
الخطوة الأولى: إنشاء حسابك
Go to the LogMeIn Resolve website and click “Start for free”.
Enter your work email and set a password.
The free version of LogMeIn Resolve covers up to 5 devices.
✓ نقطة تفتيش: تحقق من صندوق الوارد for the confirmation email.
Step 2: Open the Console and Install the Agent
The Web Console runs in any browser, so nothing is required on your side.
Open the profile menu to download the Agent Desktop Console for daily management.
Then install the agent on each machine you want unattended access to.
✓ نقطة تفتيش: Your first device appears on the Devices page.
Step 3: Set Up Zero Trust and Run a Session
LogMeIn Resolve asks you to create a signature key during setup.
Save that key somewhere safe, because it approves sensitive actions later.
Now open the Support tab and generate a numerical support key.
Your user enters that 9-digit code at helpdesk.me/join to connect.
✅ تم: You have remote access working and can use any feature below.
How to Use LogMeIn Resolve Mobile Device Manager
إدارة الأجهزة المحمولة lets you enroll phones and tablets alongside your desktops.
إليك كيفية استخدامه خطوة بخطوة.
Step 1: Open the Devices Page
Click Devices in the left menu of the Console.
Step 2: Enroll a Mobile Device
Choose Add Device, then pick أندرويد أو نظام التشغيل iOS.
Send the enrollment link to the phone owner.
هذا ما يبدو عليه الأمر:
✓ نقطة تفتيش: The phone shows as Enrolled within a minute.
Step 3: Start Remote View or Remote Control
Select the phone and choose the access level you need.
✅ النتيجة: Android and iOS devices are managed from the same console as your laptops.
💡 نصيحة احترافية: Use Remote View for training calls and Remote Control only for real fixes.
How to Use LogMeIn Resolve Location Tracker
Location Tracking lets you see where an enrolled device was last seen.
إليك كيفية استخدامه خطوة بخطوة.
Step 1: Select an Enrolled Device
Open Devices and click the mobile device you want to check.
Step 2: Open the Location Tab
The map shows the last reported position and timestamp.
هذا ما يبدو عليه الأمر:
✓ نقطة تفتيش: You see a pin with a recent time next to it.
Step 3: Act on a Lost Device
Lock the device or wipe it if recovery looks unlikely.
✅ النتيجة: A missing laptop or phone stops being a guessing game.
💡 نصيحة احترافية: Tell staff that tracking exists before you enroll their personal phones.
How to Use LogMeIn Resolve Patch Manager
إدارة التصحيحات lets you push operating system and app updates without touching each machine.
إليك كيفية استخدامه خطوة بخطوة.
Step 1: Run a Patch Scan
Open Patch Management and scan your device groups.
Step 2: Review Missing Patches
Sort by severity so critical fixes go first.
هذا ما يبدو عليه الأمر:
✓ نقطة تفتيش: Each device row lists its outstanding updates.
Step 3: Schedule the Rollout
Set a policy that installs approved patches outside working hours.
✅ النتيجة: Your fleet stays patched without a single interruption to users.
💡 نصيحة احترافية: Patch one pilot group first, then release to everyone two days later.
How to Use LogMeIn Resolve Endpoint Protector
Endpoint Protection lets you watch device health and catch failures before users call.
إليك كيفية استخدامه خطوة بخطوة.
Step 1: Assign a Protection Policy
Create a policy and apply it to a device group.
Step 2: Review the Alert Feed
Disk space, memory and offline warnings all land in one list.
هذا ما يبدو عليه الأمر:
✓ نقطة تفتيش: Alerts show a device name, a cause and a timestamp.
Step 3: Fix It in the Background
Background Management lets you clear the issue without interrupting the person working.
✅ النتيجة: Most small faults get fixed before anyone opens a ticket.
💡 نصيحة احترافية: Mute noisy low-disk alerts on shared machines or you will start ignoring all of them.
How to Use LogMeIn Resolve Zero-Trust Security Tool
أمن الثقة الصفرية lets you sign sensitive actions with a key only you hold.
إليك كيفية استخدامه خطوة بخطوة.
Step 1: Open Zero Trust Settings
Find Zero Trust under the security section of your account.
Step 2: Create Your Signature Key
Generate the key and store it in your مدير كلمات المرور.
هذا ما يبدو عليه الأمر:
✓ نقطة تفتيش: The console confirms the key is active on your account.
Step 3: Approve an Action
Enter the key when you run a script or reach an unattended device.
✅ النتيجة: A stolen login alone cannot touch your endpoints.
💡 نصيحة احترافية: Give each technician a separate key so the مراجعة trail names a real person.
How to Use LogMeIn Resolve Remote Executor
Remote Execution lets you run scripts on many devices at once or schedule them in advance.
إليك كيفية استخدامه خطوة بخطوة.
Step 1: Open Remote Execution
Pick a saved script or paste your own PowerShell or Bash.
Step 2: Choose Your Target Devices
Select one machine, a group, or every device you manage.
هذا ما يبدو عليه الأمر:
✓ نقطة تفتيش: The device count matches what you expected.
Step 3: Run Now or Schedule
Set a future time if the script restarts anything users need.
✅ النتيجة: A repeat task that took an afternoon now takes one click.
💡 نصيحة احترافية: Test every new script on one spare machine before you send it fleet-wide.
How to Use LogMeIn Resolve Built-in Antivirus
برنامج مكافحة الفيروسات المدمج lets you scan managed machines without paying a second vendor.
إليك كيفية استخدامه خطوة بخطوة.
Step 1: Turn On Antivirus for a Group
Enable it from the security settings of that device group.
الخطوة الثانية: قم بإجراء الفحص الأول
Start a full scan outside عمل hours, since it is heavy on older hardware.
هذا ما يبدو عليه الأمر:
✓ نقطة تفتيش: Each device reports a scan status and a result count.
Step 3: Review Quarantine
Restore false positives and delete anything you cannot account for.
✅ النتيجة: Threat detection lives in the same console as remote access.
💡 نصيحة احترافية: Turn off any older antivirus first, because two engines will fight each other.
How to Use LogMeIn Resolve Onboarding Center
Onboarding Center lets you add new machines in bulk instead of one at a time.
إليك كيفية استخدامه خطوة بخطوة.
Step 1: Generate an Installer
Open Onboarding Center and create an installer tied to your account.
Step 2: Choose Network Deployment
LogMeIn Resolve supports network deployment for easier installation across a domain.
هذا ما يبدو عليه الأمر:
✓ نقطة تفتيش: New devices appear on the Devices page as they install.
Step 3: Sort Devices into Groups
Group by office or role so your policies apply cleanly.
✅ النتيجة: Forty machines get onboarded in the time one used to take.
💡 نصيحة احترافية: Name groups after teams, not hardware models, and your alerts stay readable.
How to Use LogMeIn Resolve Powerful Integrations
تكاملات قوية let you raise and close tickets inside the apps your team already uses.
إليك كيفية استخدامه خطوة بخطوة.
Step 1: Connect Microsoft Teams
Add the LogMeIn Resolve app from the Teams store and sign in.
Step 2: Turn On Conversational Ticketing
Staff click the روبوت محادثة icon in Teams and describe the problem.
هذا ما يبدو عليه الأمر:
✓ نقطة تفتيش: A Teams message creates a real ticket in the console.
Step 3: Track Tickets in My Cases
Users follow their own ticket status through the My Cases portal.
✅ النتيجة: Support requests stop living in scattered chat threads.
💡 نصيحة احترافية: Point staff at My Cases once and your “any update?” pings drop hard.
How to Use LogMeIn Resolve Software Assets
Software Assets lets you see every program installed across your managed machines.
إليك كيفية استخدامه خطوة بخطوة.
Step 1: Open Software Assets
The inventory builds itself from the agents already reporting in.
Step 2: Filter by Application
Search a program name to see which devices still run it.
هذا ما يبدو عليه الأمر:
✓ نقطة تفتيش: You get a device list with version numbers beside it.
Step 3: Remove or Update in Bulk
Send a removal script to every device still running the old version.
✅ النتيجة: License audits and cleanup take minutes instead of days.
💡 نصيحة احترافية: Export the list each quarter and compare it against what you actually pay for.
LogMeIn Resolve Pro Tips and Shortcuts
After 14 months with this tool, these are the habits that saved me the most time.
In-Session Shortcuts
| فعل | اختصار |
|---|---|
| أرسل Ctrl+Alt+Del إلى جهاز الكمبيوتر البعيد | Session toolbar button |
| تبديل وضع ملء الشاشة | F11 |
| Open chat panel | Session toolbar chat icon |
| Start file transfer | Session toolbar file icon |
ميزات خفية يغفل عنها معظم الناس
- AI-generated notes: Let the session write its own summary, then paste it into the ticket.
- Advanced diagnostics: Reboot a machine into Safe Mode and run network tests without leaving the session.
- Camera sharing: Ask the user to point a phone at a printer or router you cannot reach.
- File access: Grab logs from a remote device without starting a full control session.
Here are the benefits that showed up first for my own team:
LogMeIn Resolve Common Mistakes to Avoid
Mistake #1: Skipping the signature key
❌ خطأ: Clicking past Zero Trust setup, then finding scripts blocked mid-incident.
✅ يمين: Create the signature key on day one and save it in your مدير كلمات المرور.
Mistake #2: Downloading the wrong LogMeIn product
❌ خطأ: Searching “logmein” and landing on Central or Pro instead.
✅ يمين: Check the branding before you sign up. LogMeIn products each carry their own mark, and asset names like logmein central logo_rbg_primary 1 svg or logmein pro logo_rbg_primary 1 svg belong to the other lines. Resolve uses the resolve purple logo, while the rescue blue logo means you are on LogMeIn Rescue.
Mistake #3: Interrupting people for small fixes
❌ خطأ: Taking full control of a screen to restart one stuck service.
✅ يمين: Use Background Management so the user keeps working while you fix it.
LogMeIn Resolve Troubleshooting
Problem: No remote control option on an online PC
سبب: The device is visible on the network but the agent lacks unattended permission.
يصلح: Reinstall the agent with unattended access enabled, then confirm your signature key is active.
Problem: The support key stopped working
سبب: A support session generated by LogMeIn Resolve stays valid for 60 minutes only.
يصلح: Generate a fresh key from the Support tab and resend the helpdesk.me link.
Problem: The applet will not install on a locked-down PC
سبب: Group policy or antivirus is blocking the download.
يصلح: Push the agent through network deployment from the Onboarding Center instead.
📌 ملحوظة: If none of these fix your issue, contact LogMeIn Resolve support.
ما هو برنامج LogMeIn Resolve؟
LogMeIn Resolve is a remote access and IT support tool for small and mid-sized teams.
It combines remote support, monitoring and management in one secure, easy to use package.
Think of it like a help desk that can reach any machine you own.
Sessions run in the browser, so end users install nothing to get started.
شاهد هذه النظرة العامة السريعة:
يتضمن هذا المنتج الميزات الرئيسية التالية:
- Mobile Device Management: Enroll and control Android and iOS devices
- تتبع الموقع: See where every enrolled device sits right now
- إدارة التحديثات: Push operating system and app updates on a schedule
- Endpoint Protection: Watch device health and catch problems مبكر
- أمن انعدام الثقة: Create a signature key that approves every action
- Remote Execution: Run scripts on many devices at once
- برنامج مكافحة الفيروسات المدمج: Scan and quarantine threats without a second vendor
- Onboarding Center: Deploy the agent across your network in bulk
- تكاملات قوية: Turn Microsoft Teams chats into tracked tickets
- Software Assets: Audit what is installed on every managed machine
For a full breakdown, see our LogMeIn Resolve review.
أسعار LogMeIn Resolve
Here’s what LogMeIn Resolve costs in 2026:
| يخطط | سعر | الأفضل لـ |
|---|---|---|
| بداية | $23.75/month | Solo admins running ad-hoc support sessions |
| نمو | $44.75/month | Small teams that need unattended access |
| متقدم | $63.75/month | Teams adding patching and monitoring |
| مكتمل | 75 دولارًا شهريًا | IT teams that want antivirus and الأتمتة متضمن |
تجربة مجانية: Yes. There is also a free version for up to 5 devices.
ضمان استرداد الأموال: Not published. Cancel before renewal instead.
💰 أفضل قيمة: Growth — unattended access is the point where this tool starts paying for itself.
مقارنة بين LogMeIn Resolve والبدائل
How does LogMeIn Resolve compare? Here’s the competitive landscape:
| أداة | الأفضل لـ | سعر | تصنيف |
|---|---|---|---|
| LogMeIn Resolve | Support plus device management | 23.75 دولارًا شهريًا | ⭐ 4.2 |
| Getscreen | Browser-only quick sessions | 8 دولارات شهرياً | ⭐ 4.3 |
| برنامج TeamViewer | Cross-platform reach | 24.90 دولارًا شهريًا | ⭐ 4.4 |
| AnyDesk | Low-latency connections | 14.90 دولارًا شهريًا | ⭐ 4.5 |
| سبلاش توب | Price per technician | 5 دولارات شهرياً | ⭐ 4.6 |
| جهاز كمبيوتر عن بعد | Small budgets | 3.95 دولار شهرياً | ⭐ 4.1 |
| اتصال RealVNC | Direct device control | 4.20 دولار شهرياً | ⭐ 4.4 |
| ISL عبر الإنترنت | Self-hosted deployments | 21 دولارًا شهريًا | ⭐ 4.3 |
| بيوند تراست | Regulated enterprises | مخصص | ⭐ 4.4 |
اختيارات سريعة:
- الأفضل إجمالاً: LogMeIn Resolve — support and management sit in one console
- أفضل ميزانية: RemotePC — cheapest way to reach your own machines
- الأفضل للمبتدئين: Getscreen — nothing to install on either side
- Best for regulated teams: BeyondTrust — built around audit and privilege control
🎯 بدائل LogMeIn Resolve
هل تبحث عن بدائل لبرنامج LogMeIn Resolve؟ إليك أفضل الخيارات:
- 🚀 Getscreen: Runs entirely in the browser and connects in seconds.
- ⭐ برنامج TeamViewer: The most familiar name, with reach across almost every platform.
- ⚡ AnyDesk: Very responsive on weak connections, which matters on field support calls.
- 💰 سبلاش توب: Strong per-technician pricing if you only need access, not monitoring.
- 👶 جهاز كمبيوتر عن بعد: Simple enough for non-technical owners reaching their own office PC.
- 🔧 اتصال RealVNC: Direct control with fine-grained permissions for technical teams.
- 🔒 ISL عبر الإنترنت: Can be self-hosted, which suits strict data residency rules.
- 🏢 ما وراء الثقة: Privileged access control for banks, healthcare and government.
للاطلاع على القائمة الكاملة، راجع بدائل LogMeIn Resolve مرشد.
⚔️ مقارنة بين LogMeIn Resolve
Here’s how LogMeIn Resolve stacks up against each competitor:
- مقارنة بين LogMeIn Resolve و Getscreen: Getscreen is faster to start; Resolve wins once you need patching and scripts.
- مقارنة بين LogMeIn Resolve و TeamViewer: TeamViewer has wider platform support; Resolve costs less at similar feature depth.
- مقارنة بين LogMeIn Resolve و AnyDesk: AnyDesk feels smoother in-session; Resolve gives you monitoring AnyDesk does not.
- مقارنة بين LogMeIn Resolve و Splashtop: Splashtop is cheaper for pure access; Resolve suits teams running a real help desk.
- مقارنة بين LogMeIn Resolve و RemotePC: RemotePC wins on price alone; Resolve wins on everything past basic remote access.
- مقارنة بين LogMeIn Resolve و RealVNC Connect: RealVNC is leaner and technical; Resolve bundles ticketing and automation.
- حل LogMeIn مقابل ISL عبر الإنترنت: ISL Online offers self-hosting; Resolve is easier to run with no server team.
- مقارنة بين LogMeIn Resolve و BeyondTrust: BeyondTrust fits regulated enterprises; Resolve fits small teams on a real budget.
Start Using LogMeIn Resolve Now
You now know how to use LogMeIn Resolve across every major feature:
- ✅ Mobile Device Management
- ✅ Location Tracking
- ✅ إدارة التصحيحات
- ✅ Endpoint Protection
- ✅ Zero-Trust Security
- ✅ Remote Execution
- ✅ Built-in Antivirus
- ✅ Onboarding Center
- ✅ تكاملات قوية
- ✅ Software Assets
الخطوة التالية: Pick one feature and try it today.
Most people start with a support key and one live session.
It takes less than five minutes.
الأسئلة الشائعة
هل خدمة LogMeIn Resolve مجانية؟
Yes, there is a free version covering up to 5 devices. Paid plans add unattended access, patching, antivirus and automation.
كم تبلغ تكلفة برنامج LogMeIn Resolve؟
Starter is $23.75/month, Growth is $44.75/month, Advanced is $63.75/month and Complete is $75/month.
What is LogMeIn Resolve used for?
It handles remote access and IT support tasks, plus device monitoring, patching, scripting and ticketing from one console.
How do I start a support session?
Generate a 9-digit support key from the Support tab. Your user enters it at helpdesk.me/join. The session stays valid for 60 minutes.
Does LogMeIn Resolve support unattended access?
Yes. Install the agent on a device and you can troubleshoot it when nobody is sitting in front of the machine.
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