Hướng dẫn nhanh
This guide covers every LogMeIn Resolve feature:
- Bắt đầu — Create your account and run your first session
- How to Use Mobile Device Management — Enroll and control Android and iOS devices
- How to Use Location Tracking — See where every enrolled device sits right now
- Hướng dẫn sử dụng quản lý bản vá — Push operating system and app updates on a schedule
- How to Use Endpoint Protection — Watch device health and catch problems early
- How to Use Zero-Trust Security — Create a signature key that approves every action
- How to Use Remote Execution — Run scripts on many devices at once
- How to Use Built-in Antivirus — Scan and quarantine threats without a second vendor
- How to Use Onboarding Center — Deploy the agent across your network in bulk
- Cách sử dụng các tích hợp mạnh mẽ — Turn Microsoft Teams chats into tracked tickets
- How to Use Software Assets — Audit what is installed on every managed machine
Thời gian cần thiết: 5 phút cho mỗi phim
Cũng trong hướng dẫn này: Mẹo chuyên nghiệp | Những lỗi thường gặp | Khắc phục sự cố | Chạy | Các lựa chọn thay thế
Tại sao nên tin tưởng hướng dẫn này?
I have run LogMeIn Resolve for 14 months across a small mixed fleet.
Every screen below comes from sessions I actually ran myself.
LogMeIn Resolve is a remote access and IT support tool built for lean teams.
Most people stop after their first remote session and never explore the rest.
That is a shame, because the monitoring and tự động hóa side is where the hours come back.
Hướng dẫn này sẽ chỉ cho bạn cách sử dụng mọi tính năng chính, từng bước một.
LogMeIn Resolve Tutorial
This How to Use LogMeIn Resolve tutorial walks through setup first, then each feature in the order I learned them.
Giải quyết bằng LogMeIn
Start a browser-based support session in under a minute. LogMeIn Resolve combines remote access, device monitoring and scripting in one console. The free tier covers up to 5 thiết bị, so you can test it before you pay.
Getting Started with LogMeIn Resolve
Before any feature works, finish this one-time setup.
Quá trình này mất khoảng ba phút.
Here is how the first week went for me:
Bây giờ chúng ta hãy cùng xem xét từng bước một.
Bước 1: Tạo tài khoản của bạn
Go to the LogMeIn Resolve website and click “Start for free”.
Enter your work email and set a password.
The free version of LogMeIn Resolve covers up to 5 devices.
✓ Điểm kiểm tra: Kiểm tra của bạn hộp thư đến cho email xác nhận.
Step 2: Open the Console and Install the Agent
The Web Console runs in any browser, so nothing is required on your side.
Open the profile menu to download the Agent Desktop Console for daily management.
Then install the agent on each machine you want unattended access to.
✓ Điểm kiểm tra: Your first device appears on the Devices page.
Step 3: Set Up Zero Trust and Run a Session
LogMeIn Resolve asks you to create a signature key during setup.
Save that key somewhere safe, because it approves sensitive actions later.
Now open the Support tab and generate a numerical support key.
Your user enters that 9-digit code at helpdesk.me/join to connect.
✅ Hoàn thành: You have remote access working and can use any feature below.
How to Use LogMeIn Resolve Mobile Device Manager
Quản lý thiết bị di động lets you enroll phones and tablets alongside your desktops.
Dưới đây là hướng dẫn sử dụng từng bước.
Step 1: Open the Devices Page
Click Devices in the left menu of the Console.
Step 2: Enroll a Mobile Device
Choose Add Device, then pick Android hoặc iOS.
Send the enrollment link to the phone owner.
Đây là hình ảnh minh họa:
✓ Điểm kiểm tra: The phone shows as Enrolled within a minute.
Step 3: Start Remote View or Remote Control
Select the phone and choose the access level you need.
✅ Kết quả: Android and iOS devices are managed from the same console as your laptops.
💡 Mẹo hay: Use Remote View for training calls and Remote Control only for real fixes.
How to Use LogMeIn Resolve Location Tracker
Location Tracking lets you see where an enrolled device was last seen.
Dưới đây là hướng dẫn sử dụng từng bước.
Step 1: Select an Enrolled Device
Open Devices and click the mobile device you want to check.
Step 2: Open the Location Tab
The map shows the last reported position and timestamp.
Đây là hình ảnh minh họa:
✓ Điểm kiểm tra: You see a pin with a recent time next to it.
Step 3: Act on a Lost Device
Lock the device or wipe it if recovery looks unlikely.
✅ Kết quả: A missing laptop or phone stops being a guessing game.
💡 Mẹo hay: Tell staff that tracking exists before you enroll their personal phones.
How to Use LogMeIn Resolve Patch Manager
Quản lý bản vá lets you push operating system and app updates without touching each machine.
Dưới đây là hướng dẫn sử dụng từng bước.
Step 1: Run a Patch Scan
Open Patch Management and scan your device groups.
Step 2: Review Missing Patches
Sort by severity so critical fixes go first.
Đây là hình ảnh minh họa:
✓ Điểm kiểm tra: Each device row lists its outstanding updates.
Step 3: Schedule the Rollout
Set a policy that installs approved patches outside working hours.
✅ Kết quả: Your fleet stays patched without a single interruption to users.
💡 Mẹo hay: Patch one pilot group first, then release to everyone two days later.
How to Use LogMeIn Resolve Endpoint Protector
Bảo vệ điểm cuối lets you watch device health and catch failures before users call.
Dưới đây là hướng dẫn sử dụng từng bước.
Step 1: Assign a Protection Policy
Create a policy and apply it to a device group.
Step 2: Review the Alert Feed
Disk space, memory and offline warnings all land in one list.
Đây là hình ảnh minh họa:
✓ Điểm kiểm tra: Alerts show a device name, a cause and a timestamp.
Step 3: Fix It in the Background
Background Management lets you clear the issue without interrupting the person working.
✅ Kết quả: Most small faults get fixed before anyone opens a ticket.
💡 Mẹo hay: Mute noisy low-disk alerts on shared machines or you will start ignoring all of them.
How to Use LogMeIn Resolve Zero-Trust Security Tool
Bảo mật không tin tưởng lets you sign sensitive actions with a key only you hold.
Dưới đây là hướng dẫn sử dụng từng bước.
Step 1: Open Zero Trust Settings
Find Zero Trust under the security section of your account.
Step 2: Create Your Signature Key
Generate the key and store it in your trình quản lý mật khẩu.
Đây là hình ảnh minh họa:
✓ Điểm kiểm tra: The console confirms the key is active on your account.
Step 3: Approve an Action
Enter the key when you run a script or reach an unattended device.
✅ Kết quả: A stolen login alone cannot touch your endpoints.
💡 Mẹo hay: Give each technician a separate key so the kiểm toán trail names a real person.
How to Use LogMeIn Resolve Remote Executor
Remote Execution lets you run scripts on many devices at once or schedule them in advance.
Dưới đây là hướng dẫn sử dụng từng bước.
Step 1: Open Remote Execution
Pick a saved script or paste your own PowerShell or Bash.
Step 2: Choose Your Target Devices
Select one machine, a group, or every device you manage.
Đây là hình ảnh minh họa:
✓ Điểm kiểm tra: The device count matches what you expected.
Step 3: Run Now or Schedule
Set a future time if the script restarts anything users need.
✅ Kết quả: A repeat task that took an afternoon now takes one click.
💡 Mẹo hay: Test every new script on one spare machine before you send it fleet-wide.
How to Use LogMeIn Resolve Built-in Antivirus
Tích hợp phần mềm chống vi-rút lets you scan managed machines without paying a second vendor.
Dưới đây là hướng dẫn sử dụng từng bước.
Step 1: Turn On Antivirus for a Group
Enable it from the security settings of that device group.
Bước 2: Thực hiện lần quét đầu tiên
Start a full scan outside việc kinh doanh hours, since it is heavy on older hardware.
Đây là hình ảnh minh họa:
✓ Điểm kiểm tra: Each device reports a scan status and a result count.
Step 3: Review Quarantine
Restore false positives and delete anything you cannot account for.
✅ Kết quả: Threat detection lives in the same console as remote access.
💡 Mẹo hay: Turn off any older antivirus first, because two engines will fight each other.
How to Use LogMeIn Resolve Onboarding Center
Onboarding Center lets you add new machines in bulk instead of one at a time.
Dưới đây là hướng dẫn sử dụng từng bước.
Step 1: Generate an Installer
Open Onboarding Center and create an installer tied to your account.
Step 2: Choose Network Deployment
LogMeIn Resolve supports network deployment for easier installation across a domain.
Đây là hình ảnh minh họa:
✓ Điểm kiểm tra: New devices appear on the Devices page as they install.
Step 3: Sort Devices into Groups
Group by office or role so your policies apply cleanly.
✅ Kết quả: Forty machines get onboarded in the time one used to take.
💡 Mẹo hay: Name groups after teams, not hardware models, and your alerts stay readable.
How to Use LogMeIn Resolve Powerful Integrations
Tích hợp mạnh mẽ let you raise and close tickets inside the apps your team already uses.
Dưới đây là hướng dẫn sử dụng từng bước.
Step 1: Connect Microsoft Teams
Add the LogMeIn Resolve app from the Teams store and sign in.
Step 2: Turn On Conversational Ticketing
Staff click the chatbot icon in Teams and describe the problem.
Đây là hình ảnh minh họa:
✓ Điểm kiểm tra: A Teams message creates a real ticket in the console.
Step 3: Track Tickets in My Cases
Users follow their own ticket status through the My Cases portal.
✅ Kết quả: Support requests stop living in scattered chat threads.
💡 Mẹo hay: Point staff at My Cases once and your “any update?” pings drop hard.
How to Use LogMeIn Resolve Software Assets
Software Assets lets you see every program installed across your managed machines.
Dưới đây là hướng dẫn sử dụng từng bước.
Step 1: Open Software Assets
The inventory builds itself from the agents already reporting in.
Step 2: Filter by Application
Search a program name to see which devices still run it.
Đây là hình ảnh minh họa:
✓ Điểm kiểm tra: You get a device list with version numbers beside it.
Step 3: Remove or Update in Bulk
Send a removal script to every device still running the old version.
✅ Kết quả: License audits and cleanup take minutes instead of days.
💡 Mẹo hay: Export the list each quarter and compare it against what you actually pay for.
LogMeIn Resolve Pro Tips and Shortcuts
After 14 months with this tool, these are the habits that saved me the most time.
In-Session Shortcuts
| Hoạt động | Phím tắt |
|---|---|
| Gửi tổ hợp phím Ctrl+Alt+Del đến máy tính từ xa. | Session toolbar button |
| Bật/tắt chế độ toàn màn hình | F11 |
| Open chat panel | Session toolbar chat icon |
| Start file transfer | Session toolbar file icon |
Những tính năng ẩn mà hầu hết mọi người bỏ lỡ
- AI-generated notes: Let the session write its own summary, then paste it into the ticket.
- Advanced diagnostics: Reboot a machine into Safe Mode and run network tests without leaving the session.
- Camera sharing: Ask the user to point a phone at a printer or router you cannot reach.
- File access: Grab logs from a remote device without starting a full control session.
Here are the benefits that showed up first for my own team:
LogMeIn Resolve Common Mistakes to Avoid
Mistake #1: Skipping the signature key
❌ Sai: Clicking past Zero Trust setup, then finding scripts blocked mid-incident.
✅ Bên phải: Create the signature key on day one and save it in your trình quản lý mật khẩu.
Mistake #2: Downloading the wrong LogMeIn product
❌ Sai: Searching “logmein” and landing on Central or Pro instead.
✅ Bên phải: Check the branding before you sign up. LogMeIn products each carry their own mark, and asset names like logmein central logo_rbg_primary 1 svg or logmein pro logo_rbg_primary 1 svg belong to the other lines. Resolve uses the resolve purple logo, while the rescue blue logo means you are on LogMeIn Rescue.
Mistake #3: Interrupting people for small fixes
❌ Sai: Taking full control of a screen to restart one stuck service.
✅ Bên phải: Use Background Management so the user keeps working while you fix it.
LogMeIn Resolve Troubleshooting
Problem: No remote control option on an online PC
Gây ra: The device is visible on the network but the agent lacks unattended permission.
Sửa chữa: Reinstall the agent with unattended access enabled, then confirm your signature key is active.
Problem: The support key stopped working
Gây ra: A support session generated by LogMeIn Resolve stays valid for 60 minutes only.
Sửa chữa: Generate a fresh key from the Support tab and resend the helpdesk.me link.
Problem: The applet will not install on a locked-down PC
Gây ra: Group policy or antivirus is blocking the download.
Sửa chữa: Push the agent through network deployment from the Onboarding Center instead.
📌 Ghi chú: If none of these fix your issue, contact LogMeIn Resolve support.
LogMeIn Resolve là gì?
Giải quyết bằng LogMeIn is a remote access and IT support tool for small and mid-sized teams.
It combines remote support, monitoring and management in one secure, easy to use package.
Think of it like a help desk that can reach any machine you own.
Sessions run in the browser, so end users install nothing to get started.
Hãy xem đoạn video tổng quan ngắn này:
Nó bao gồm các tính năng chính sau:
- Mobile Device Management: Enroll and control Android and iOS devices
- Theo dõi vị trí: See where every enrolled device sits right now
- Quản lý bản vá: Push operating system and app updates on a schedule
- Bảo vệ điểm cuối: Watch device health and catch problems sớm
- Bảo mật không tin tưởng (Zero-Trust Security): Create a signature key that approves every action
- Remote Execution: Run scripts on many devices at once
- Phần mềm diệt virus tích hợp: Scan and quarantine threats without a second vendor
- Onboarding Center: Deploy the agent across your network in bulk
- Các tính năng tích hợp mạnh mẽ: Turn Microsoft Teams chats into tracked tickets
- Software Assets: Audit what is installed on every managed machine
Để biết thông tin chi tiết đầy đủ, vui lòng xem phần sau: LogMeIn Resolve review.
Bảng giá LogMeIn Resolve
Here’s what LogMeIn Resolve costs in 2026:
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Người mới bắt đầu | 23,75 đô la/tháng | Solo admins running ad-hoc support sessions |
| Sự phát triển | 44,75 đô la/tháng | Small teams that need unattended access |
| Trình độ cao | 63,75 đô la/tháng | Teams adding patching and monitoring |
| Hoàn thành | 75 đô la/tháng | IT teams that want antivirus and tự động hóa bao gồm |
Dùng thử miễn phí: Yes. There is also a free version for up to 5 devices.
Đảm bảo hoàn tiền: Not published. Cancel before renewal instead.
💰 Giá trị tốt nhất: Growth — unattended access is the point where this tool starts paying for itself.
So sánh LogMeIn Resolve với các giải pháp thay thế
How does LogMeIn Resolve compare? Here’s the competitive landscape:
| Dụng cụ | Tốt nhất cho | Giá | Xếp hạng |
|---|---|---|---|
| Giải quyết bằng LogMeIn | Support plus device management | 23,75 đô la/tháng | ⭐ 4.2 |
| Getscreen | Browser-only quick sessions | 8 đô la/tháng | ⭐ 4.3 |
| TeamViewer | Cross-platform reach | 24,90 đô la/tháng | ⭐ 4.4 |
| AnyDesk | Low-latency connections | 14,90 đô la/tháng | ⭐ 4.5 |
| Splashtop | Price per technician | 5 đô la/tháng | ⭐ 4.6 |
| RemotePC | Small budgets | 3,95 đô la/tháng | ⭐ 4.1 |
| Kết nối RealVNC | Direct device control | 4,20 đô la/tháng | ⭐ 4.4 |
| ISL Trực tuyến | Self-hosted deployments | 21 đô la/tháng | ⭐ 4.3 |
| BeyondTrust | Regulated enterprises | Phong tục | ⭐ 4.4 |
Lựa chọn nhanh:
- Tốt nhất tổng thể: LogMeIn Resolve — support and management sit in one console
- Ngân sách tốt nhất: RemotePC — cheapest way to reach your own machines
- Phù hợp nhất cho người mới bắt đầu: Getscreen — nothing to install on either side
- Best for regulated teams: BeyondTrust — built around audit and privilege control
🎯 Các lựa chọn thay thế cho LogMeIn Resolve
Bạn đang tìm kiếm các lựa chọn thay thế cho LogMeIn Resolve? Dưới đây là những lựa chọn hàng đầu:
- 🚀 Getscreen: Runs entirely in the browser and connects in seconds.
- ⭐ TeamViewer: The most familiar name, with reach across almost every platform.
- ⚡ AnyDesk: Very responsive on weak connections, which matters on field support calls.
- 💰 Splashtop: Strong per-technician pricing if you only need access, not monitoring.
- 👶 RemotePC: Simple enough for non-technical owners reaching their own office PC.
- 🔧 RealVNC Connect: Direct control with fine-grained permissions for technical teams.
- 🔒 ISL Trực Tuyến: Can be self-hosted, which suits strict data residency rules.
- 🏢 BeyondTrust: Privileged access control for banks, healthcare and government.
Để xem danh sách đầy đủ, vui lòng xem trang của chúng tôi. Các giải pháp thay thế cho LogMeIn Resolve hướng dẫn.
⚔️ So sánh LogMeIn Resolve
Here’s how LogMeIn Resolve stacks up against each competitor:
- So sánh LogMeIn Resolve và GetScreen: Getscreen is faster to start; Resolve wins once you need patching and scripts.
- So sánh LogMeIn Resolve và TeamViewer: TeamViewer has wider platform support; Resolve costs less at similar feature depth.
- So sánh LogMeIn Resolve và AnyDesk: AnyDesk feels smoother in-session; Resolve gives you monitoring AnyDesk does not.
- So sánh LogMeIn Resolve và Splashtop: Splashtop is cheaper for pure access; Resolve suits teams running a real help desk.
- So sánh LogMeIn Resolve và RemotePC: RemotePC wins on price alone; Resolve wins on everything past basic remote access.
- So sánh LogMeIn Resolve và RealVNC Connect: RealVNC is leaner and technical; Resolve bundles ticketing and automation.
- Giải quyết LogMeIn so với ISL trực tuyến: ISL Online offers self-hosting; Resolve is easier to run with no server team.
- So sánh LogMeIn Resolve và BeyondTrust: BeyondTrust fits regulated enterprises; Resolve fits small teams on a real budget.
Start Using LogMeIn Resolve Now
You now know how to use LogMeIn Resolve across every major feature:
- ✅ Mobile Device Management
- ✅ Location Tracking
- ✅ Quản lý bản vá
- ✅ Endpoint Protection
- ✅ Zero-Trust Security
- ✅ Remote Execution
- ✅ Built-in Antivirus
- ✅ Onboarding Center
- ✅ Tích hợp mạnh mẽ
- ✅ Software Assets
Bước tiếp theo: Pick one feature and try it today.
Most people start with a support key and one live session.
Chỉ mất chưa đến năm phút.
Câu hỏi thường gặp
LogMeIn Resolve có miễn phí không?
Yes, there is a free version covering up to 5 devices. Paid plans add unattended access, patching, antivirus and automation.
Phần mềm LogMeIn Resolve có giá bao nhiêu?
Starter is $23.75/month, Growth is $44.75/month, Advanced is $63.75/month and Complete is $75/month.
What is LogMeIn Resolve used for?
It handles remote access and IT support tasks, plus device monitoring, patching, scripting and ticketing from one console.
How do I start a support session?
Generate a 9-digit support key from the Support tab. Your user enters it at helpdesk.me/join. The session stays valid for 60 minutes.
Does LogMeIn Resolve support unattended access?
Yes. Install the agent on a device and you can troubleshoot it when nobody is sitting in front of the machine.
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