Feeling overwhelmed by the complexity of modern IT operations?
You’re not alone.
Manual monitoring and troubleshooting are becoming increasingly difficult.
This is where AIOps comes in.
It’s the solution you’ve been looking for.
AIOps tools use artificial intelligence to automate and streamline your IT processes.
Imagine a world where your systems practically manage themselves.
We’ve compiled a list of the 9 best AIOps tools to help you find the perfect one.
These platforms can drastically improve efficiency, reduce thời gian nghỉ, and free up your team.
Ready to transform your IT department? Let
What is the Best AIOps Tool?
Finding the best tool for your team can be tough.
The market is full of options, and each one claims to be the best.
We have looked at the top choices to help you decide.
Here is a list of the nine best AIOps tools, ranked for 2025.
1. Atera (⭐️4.9)
Atera is an all-in-one platform for IT management.
It uses AI to simplify tasks for IT professionals.
This platform integrates RMM, help desk, and AIOps features into a single tool.
Lấy của chúng tôi
Experience Atera for yourself! Join over 13,000 customers in 120+ countries. Reduce tickets by 35% with AI Copilot.
Lợi ích chính
- Boost team productivity by 11-13 hours each week on average.
- Achieve a 97% patch success rate for secure systems.
- Handle 6 million devices with ease.
- Generate scripts with AI Copilot that are 90% accurate.
- Resolve 50% of tickets automatically.
Chạy
Atera offers a free trial and a range of pricing options. Here is the breakdown:
- MSP Pro Plan: Starting at $129 per month
- MSP Growth Plan: $179/month
- MSP Power Plan: $209 per month
- MSP Superpower Plan: Contact for pricing.
- IT Department Professional Plan: Starts at $149/month
- IT Department Expert Plan: $189/month
- IT Department Master Plan: $219/month
- IT Department Enterprise Plan: Contact for pricing.
Pros
Hằng
2. NinjaOne (⭐️4.6)
NinjaOne is a top-rated IT management solution.
It helps you manage and protect endpoints.
Its key features include automation, patch management, and remote monitoring.
Lợi ích chính
- Centralized Control: Manage all devices from a single location.
- Powerful Automation: Automate tasks to save hours.
- Reliable Patching: Keep systems updated and secure.
- Quick Remote Access: Ngay lập tức connect to user devices.
- Excellent Support: Get fast help when you need it.
- Warranty Tracking: Track 100% of your device warranties.
Chạy
- Có bản dùng thử miễn phí.
- No public fixed price.
- Contact them for a personalized quote.
Pros
Hằng
3. N-able (⭐️4.3)
N-able offers powerful IT management and bảo vệ solutions.
It is known for its strong tự động hóa and scripting capabilities.
You can also build custom integrations.
Lợi ích chính
- Comprehensive RMM: Full remote monitoring.
- Bảo mật nâng cao: Protect against cyber threats.
- Patch Management: Keep all software up to date.
- Backup & Recovery: Secure client data easily.
- Reporting Tools: Get insights into IT health.
- Tự động hóa: Streamline routine IT tasks.
Chạy
- Free Trial Available.
- No public fixed price.
- Custom Quote Available.
Pros
Hằng
4. ConnectWise (⭐️4.0)
ConnectWise is a platform built for MSPs and IT teams.
It uses generative AI and RPA to automate workflows.
This helps to streamline time-consuming tasks.
Lợi ích chính
- Full PSA Suite: Manage projects, billing, and sales.
- Robust RMM: Monitor and manage all endpoints.
- Strong Integrations: Connects with many other tools.
- Automated Workflows: Set up tasks to run themselves.
- Detailed Reporting: Get deep insights into your business.
- Truy cập trên thiết bị di động: Manage on the go with ease.
Chạy
- Free Trial Available.
- No public fixed price.
- Contact sales for a quote.
Pros
Hằng
5. SuperOps (⭐️3.8)
SuperOps offers a modern IT management solution.
Its AI features, like Monica AI, help with ticket summarization and script generation.
This boosts efficiency for IT teams.
Lợi ích chính
- Unified PSA/RMM: All-in-one IT management.
- Modern Interface: Easy to use and navigate.
- Smart Automation: Automate many daily tasks.
- AI-Powered Insights: Get smart suggestions.
- Proactive Monitoring: Spot issues early on.
- Endpoint Security: Keep devices safe and sound.
Chạy
- PSA only: Starting from $79/user/month.
- RMM only: Starting from $99/user/month.
- Unified Basic: $129/user/month.
- Unified Advance: $159/user/month.
Pros
Hằng
6. Kaseya (⭐️3.5)
Kaseya provides a unified platform for IT management and security.
Its intelligent automation and AI features help reduce manual effort.
This saves time and minimizes errors.
Lợi ích chính
- All-in-One Platform: One suite for many needs.
- Strong Automation: Automate routine IT chores.
- Unified Management: Manage IT from one place.
- Built-in Documentation: Access critical info quickly.
- IT Glue Integration: Seamless knowledge sharing.
- Security Focus: Enhance Your Cyber Defense.
Chạy
- Free Demo Available.
- No public fixed price.
- Custom Quote Available.
Pros
Hằng
7. Freshservice (⭐️3.2)
Freshservice is an IT service management platform.
It uses AI to detect incidents and predict potential issues.
The tool also helps with noise reduction by filtering out irrelevant alerts.
Lấy của chúng tôi
Experience Freshservice, the ITSM solution built for a modern workplace. See why over 73,000 businesses trust Freshservice to simplify IT and delight employees.
Lợi ích chính
- Freddy AI Copilot: This AI assistant is built into the platform. It can help you resolve tickets faster. The AI Copilot assists with tasks such as creating ticket summaries and providing smart suggestions. This saves a lot of time for your team.
- Incident Management: Freshservice excels at handling and resolving problems. You can route tickets to the right team members automatically. This ensures issues are fixed quickly, reducing downtime.
- SLA Management: You can set up Service Level Agreements (SLAs) easily. The platform automatically sends alerts for SLA violations. This helps your team meet its service goals.
- Gói miễn phí: Freshservice has a free plan for up to three agents. This is a great way for small teams and startups to get started without any cost.
Chạy
Freshservice’s pricing is based on the number of agents. The annual plan starts at $19 per agent per month for the Starter plan. It’s a flexible model that grows with your team.
- Món khai vị: Starts at $19/agent/month (billed annually).
- Sự phát triển: Starts at $49/agent/month (billed annually).
- Ưu điểm: Starts at $95/agent/month (billed annually).
- Doanh nghiệp: Contact them for custom pricing.
Pros
Hằng
8. ManageEngine (⭐️3.0)
ManageEngine provides an AIOps tool that helps prevent information overload.
It uses AI and ML to correlate events.
This simplifies troubleshooting and speeds up problem resolution.
Lợi ích chính
- Broad Product Range: Many tools for IT.
- Cost-Effective: Often more affordable options.
- Strong Reporting: Get good data insights.
- Khả năng tự động hóa: Automate tasks well.
- Scalable Solutions: Grows with your business.
- Hybrid Cloud Support: Flexible deployments.
Chạy
- Free Trial Available.
- Custom Quote Available.
Pros
Hằng
9. SyncroMSP (⭐️2.9)
SyncroMSP is an all-in-one platform for MSPs.
It offers a range of features, including RMM and PSA.
It helps you with IT automation and management.
Lợi ích chính
- All-in-One Tool: RMM, PSA, remote access.
- Per-Tech Pricing: Affordable for growing teams.
- Integrated Billing: Streamline invoicing processes.
- Scripting Engine: Automate complex tasks easily.
- Built-in Ticketing: Manage help desk requests.
- Good Community: Get help from other users.
Chạy
- Core Plan: $129/month per user.
- Team Plan: $179/month per user.
Pros
Hằng
What to look for when choosing an AIOps tool?
Choosing the right AIOps tool is a big decision. You want a tool that not only solves today’s problems but also grows with you. Here’s what to keep in mind when you’re looking for the best fit:
- Noise Reduction and Event Correlation: The best AIOps tools use AI to cut through the noise. They should be able to group thousands of alerts from different sources into a few actionable incidents.
- Root Cause Analysis: Look for a tool that can quickly pinpoint the exact cause of a problem, not just tell you that one exists. This saves your team time and helps resolve issues faster.
- Predictive Analytics: An effective tool should be able to analyze historical dữ liệu and predict potential issues before they cause downtime. This shifts your IT from a reactive to a proactive model.
- Tự động hóa: Automation is a core part of AIOps. The platform should be able to trigger automated responses to common issues, like restarting a service, without human intervention.
- Seamless Integration: Your AIOps tool must connect easily with your existing IT ecosystem. Check for integrations with your current monitoring, ITSM (IT Service Management), and DevOps tools.
- Khả năng mở rộng: The tool should be able to handle an increasing volume of data and a growing IT environment without a drop in performance.
- Giao diện thân thiện với người dùng: The platform should be easy for your team to use. An intuitive dashboard and clear visualizations help everyone understand what’s happening at a glance.
- IT Autopilot & AI Copilot: Tools with features like IT Autopilot and AI Copilot are on the cutting edge. They offer advanced automation and intelligent assistance, which can further streamline your operations and làm your team more efficient.
How can AIOps Tools boost your IT operations?
AIOps solutions are changing the way IT teams work.
By using machine learning algorithms, they can handle a massive amount of big data from multiple data sources.
This helps them find and fix problems much faster than before.
These tools perform anomaly detection and predict issues before they happen.
This means your IT operations team can move from just reacting to problems to proactively preventing them.
This leads to better operational efficiency and a more stable system.
A powerful AIOps platform takes disparate data sources like event data and performance data and makes sense of it all.
This analyzing data process is what gives you a clearer view of your complex IT environments.
Ultimately, this shift helps provide an optimal digital customer experience by minimizing downtime and keeping everything running smoothly.
The AIOps market is growing because these tools are essential for any việc kinh doanh that wants to use intelligence for IT operations to stay competitive.
Hướng dẫn người mua
We understand that choosing an AIOps tool is a big decision for any IT organization.
To create our recommendations, we focused on several key factors to give you a complete picture of each tool.
This process helped us cut through the noise and provide actionable insights that go beyond a simple feature list. Here’s how we did it:
- Understanding AIOps: We started with the basic definition AIOps, which is about using machine learning models and advanced analytics to enhance IT operations. We examined how each tool handles big data analytics and large volumes of data from multiple sources to provide real-time data processing. We also considered how these tools help with digital transformation initiatives.
- Key Capabilities: We looked for platforms that excel at detecting anomalies and have strong predictive capabilities to identify future issues. We also focused on features like automated incident response and how each tool handles incident management. A key factor was how they use aggregated data to simplify real-time monitoring and improve service health.
- Performance and Infrastructure: We evaluated how well each tool performs performance monitoring across various systems, including cloud infrastructure, hybrid cloud, and it infrastructure. We also considered their ability to manage app performance and network operations, as well as how they help reduce operational and cloud costs.
- Data and Integration: We assessed how the data collected is handled, from data ingestion to its use for making intelligent decisions. We focused on tools that go beyond traditional methods and help an it organization analyze vast amounts of data to achieve better business outcomes.
- The Human Factor: We explored how each tool helps IT teams, looking at how it reduces the need for manual intervention. We also considered what makes AIOps important for modern business operations and how it contributes to digital transformation as a whole.
Tóm lại
Choosing an AIOps platform is a big step for any IT team.
This guide helped you understand the definition of AIOps and what to look for in a tool.
By using AI to automate tasks and provide a data lake, these tools can help you resolve incidents faster.
This frees up your team to focus on more important things.
We looked at a lot of tools and found the best ones currently available on the market.
Atera stands out from the rest.
It has powerful AI features like IT Autopilot and AI Copilot that make operations management simple.
These tools help you manage your critical services with ease.
If you’re ready to start implementing AIOps and see what’s possible, you should check out Atera.
Câu hỏi thường gặp
What is AIOps?
AIOps, or Artificial Intelligence for IT Operations, uses machine learning to analyze IT data. It helps automate tasks, find issues fast, and predict future problems, moving IT from a reactive to a proactive model.
How does AIOps improve IT efficiency?
It streamlines operations by reducing “alert fatigue,” correlating events from multiple sources, and automating common responses. This lets IT teams focus on more complex, strategic work rather than manual, repetitive tasks.
Is AIOps a replacement for the IT team?
No, AIOps is a tool to empower IT professionals, not replace them. It handles the data analysis and routine tasks, allowing human operators to focus on higher-level problem-solving and innovation.
What are the main benefits of AIOps?
AIOps helps you reduce downtime, improve incident response times, and gain predictive insights into your systems. It also lowers operational costs by automating manual tasks and optimizing your IT infrastructure.
How is Atera different from other AIOps tools?
Atera combines AI features like IT Autopilot and AI Copilot with an all-in-one RMM and PSA platform. It offers a comprehensive, easy-to-use solution for intelligent IT operations management.
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