クイックスタート
This guide covers every LogMeIn Resolve feature:
- はじめる — Create your account and run your first session
- How to Use Mobile Device Management — Enroll and control Android and iOS devices
- How to Use Location Tracking — See where every enrolled device sits right now
- パッチ管理の使い方 — Push operating system and app updates on a schedule
- How to Use Endpoint Protection — Watch device health and catch problems early
- How to Use Zero-Trust Security — Create a signature key that approves every action
- How to Use Remote Execution — Run scripts on many devices at once
- How to Use Built-in Antivirus — Scan and quarantine threats without a second vendor
- How to Use Onboarding Center — Deploy the agent across your network in bulk
- 強力な連携機能の使い方 — Turn Microsoft Teams chats into tracked tickets
- How to Use Software Assets — Audit what is installed on every managed machine
所要時間： 各作品につき5分
このガイドには以下の内容も含まれています。 プロのヒント | よくある間違い | トラブルシューティング | 価格 | 代替案
このガイドを信頼する理由
I have run LogMeIn Resolve for 14 months across a small mixed fleet.
Every screen below comes from sessions I actually ran myself.
LogMeIn Resolve is a remote access and IT support tool built for lean teams.
Most people stop after their first remote session and never explore the rest.
That is a shame, because the monitoring and オートメーション side is where the hours come back.
このガイドでは、主要な機能の使い方をステップバイステップで解説します。
LogMeIn Resolve Tutorial
This How to Use LogMeIn Resolve tutorial walks through setup first, then each feature in the order I learned them.
LogMeIn Resolve
Start a browser-based support session in under a minute. LogMeIn Resolve combines remote access, device monitoring and scripting in one console. The free tier covers up to 5 デバイス, so you can test it before you pay.
Getting Started with LogMeIn Resolve
Before any feature works, finish this one-time setup.
約3分かかります。
Here is how the first week went for me:
それでは、各ステップを順を追って見ていきましょう。
ステップ1：アカウントを作成する
Go to the LogMeIn Resolve website and click “Start for free”.
Enter your work email and set a password.
The free version of LogMeIn Resolve covers up to 5 devices.
✓ チェックポイント: チェックしてください 受信トレイ 確認メールについて。
Step 2: Open the Console and Install the Agent
The Web Console runs in any browser, so nothing is required on your side.
Open the profile menu to download the Agent Desktop Console for daily management.
Then install the agent on each machine you want unattended access to.
✓ チェックポイント: Your first device appears on the Devices page.
Step 3: Set Up Zero Trust and Run a Session
LogMeIn Resolve asks you to create a signature key during setup.
Save that key somewhere safe, because it approves sensitive actions later.
Now open the Support tab and generate a numerical support key.
Your user enters that 9-digit code at helpdesk.me/join to connect.
✅ 完了: You have remote access working and can use any feature below.
How to Use LogMeIn Resolve Mobile Device Manager
モバイルデバイス管理 lets you enroll phones and tablets alongside your desktops.
以下に、その使用方法をステップごとに説明します。
Step 1: Open the Devices Page
Click Devices in the left menu of the Console.
Step 2: Enroll a Mobile Device
Choose Add Device, then pick アンドロイド またはiOS。
Send the enrollment link to the phone owner.
これがその様子です。
✓ チェックポイント: The phone shows as Enrolled within a minute.
Step 3: Start Remote View or Remote Control
Select the phone and choose the access level you need.
✅ 結果: Android and iOS devices are managed from the same console as your laptops.
💡 プロのヒント: Use Remote View for training calls and Remote Control only for real fixes.
How to Use LogMeIn Resolve Location Tracker
Location Tracking lets you see where an enrolled device was last seen.
以下に、その使用方法をステップごとに説明します。
Step 1: Select an Enrolled Device
Open Devices and click the mobile device you want to check.
Step 2: Open the Location Tab
The map shows the last reported position and timestamp.
これがその様子です。
✓ チェックポイント: You see a pin with a recent time next to it.
Step 3: Act on a Lost Device
Lock the device or wipe it if recovery looks unlikely.
✅ 結果: A missing laptop or phone stops being a guessing game.
💡 プロのヒント: Tell staff that tracking exists before you enroll their personal phones.
How to Use LogMeIn Resolve Patch Manager
パッチ管理 lets you push operating system and app updates without touching each machine.
以下に、その使用方法をステップごとに説明します。
Step 1: Run a Patch Scan
Open Patch Management and scan your device groups.
Step 2: Review Missing Patches
Sort by severity so critical fixes go first.
これがその様子です。
✓ チェックポイント: Each device row lists its outstanding updates.
Step 3: Schedule the Rollout
Set a policy that installs approved patches outside working hours.
✅ 結果: Your fleet stays patched without a single interruption to users.
💡 プロのヒント: Patch one pilot group first, then release to everyone two days later.
How to Use LogMeIn Resolve Endpoint Protector
エンドポイント保護 lets you watch device health and catch failures before users call.
以下に、その使用方法をステップごとに説明します。
Step 1: Assign a Protection Policy
Create a policy and apply it to a device group.
Step 2: Review the Alert Feed
Disk space, memory and offline warnings all land in one list.
これがその様子です。
✓ チェックポイント: Alerts show a device name, a cause and a timestamp.
Step 3: Fix It in the Background
Background Management lets you clear the issue without interrupting the person working.
✅ 結果: Most small faults get fixed before anyone opens a ticket.
💡 プロのヒント: Mute noisy low-disk alerts on shared machines or you will start ignoring all of them.
How to Use LogMeIn Resolve Zero-Trust Security Tool
ゼロトラストセキュリティ lets you sign sensitive actions with a key only you hold.
以下に、その使用方法をステップごとに説明します。
Step 1: Open Zero Trust Settings
Find Zero Trust under the security section of your account.
Step 2: Create Your Signature Key
Generate the key and store it in your パスワードマネージャー.
これがその様子です。
✓ チェックポイント: The console confirms the key is active on your account.
Step 3: Approve an Action
Enter the key when you run a script or reach an unattended device.
✅ 結果: A stolen login alone cannot touch your endpoints.
💡 プロのヒント: Give each technician a separate key so the 監査 trail names a real person.
How to Use LogMeIn Resolve Remote Executor
Remote Execution lets you run scripts on many devices at once or schedule them in advance.
以下に、その使用方法をステップごとに説明します。
Step 1: Open Remote Execution
Pick a saved script or paste your own PowerShell or Bash.
Step 2: Choose Your Target Devices
Select one machine, a group, or every device you manage.
これがその様子です。
✓ チェックポイント: The device count matches what you expected.
Step 3: Run Now or Schedule
Set a future time if the script restarts anything users need.
✅ 結果: A repeat task that took an afternoon now takes one click.
💡 プロのヒント: Test every new script on one spare machine before you send it fleet-wide.
How to Use LogMeIn Resolve Built-in Antivirus
内蔵ウイルス対策機能 lets you scan managed machines without paying a second vendor.
以下に、その使用方法をステップごとに説明します。
Step 1: Turn On Antivirus for a Group
Enable it from the security settings of that device group.
ステップ2：最初のスキャンを実行する
Start a full scan outside 仕事 hours, since it is heavy on older hardware.
これがその様子です。
✓ チェックポイント: Each device reports a scan status and a result count.
Step 3: Review Quarantine
Restore false positives and delete anything you cannot account for.
✅ 結果: Threat detection lives in the same console as remote access.
💡 プロのヒント: Turn off any older antivirus first, because two engines will fight each other.
How to Use LogMeIn Resolve Onboarding Center
Onboarding Center lets you add new machines in bulk instead of one at a time.
以下に、その使用方法をステップごとに説明します。
Step 1: Generate an Installer
Open Onboarding Center and create an installer tied to your account.
Step 2: Choose Network Deployment
LogMeIn Resolve supports network deployment for easier installation across a domain.
これがその様子です。
✓ チェックポイント: New devices appear on the Devices page as they install.
Step 3: Sort Devices into Groups
Group by office or role so your policies apply cleanly.
✅ 結果: Forty machines get onboarded in the time one used to take.
💡 プロのヒント: Name groups after teams, not hardware models, and your alerts stay readable.
How to Use LogMeIn Resolve Powerful Integrations
強力な統合 let you raise and close tickets inside the apps your team already uses.
以下に、その使用方法をステップごとに説明します。
Step 1: Connect Microsoft Teams
Add the LogMeIn Resolve app from the Teams store and sign in.
Step 2: Turn On Conversational Ticketing
Staff click the チャットボット icon in Teams and describe the problem.
これがその様子です。
✓ チェックポイント: A Teams message creates a real ticket in the console.
Step 3: Track Tickets in My Cases
Users follow their own ticket status through the My Cases portal.
✅ 結果: Support requests stop living in scattered chat threads.
💡 プロのヒント: Point staff at My Cases once and your “any update?” pings drop hard.
How to Use LogMeIn Resolve Software Assets
Software Assets lets you see every program installed across your managed machines.
以下に、その使用方法をステップごとに説明します。
Step 1: Open Software Assets
The inventory builds itself from the agents already reporting in.
Step 2: Filter by Application
Search a program name to see which devices still run it.
これがその様子です。
✓ チェックポイント: You get a device list with version numbers beside it.
Step 3: Remove or Update in Bulk
Send a removal script to every device still running the old version.
✅ 結果: License audits and cleanup take minutes instead of days.
💡 プロのヒント: Export the list each quarter and compare it against what you actually pay for.
LogMeIn Resolve Pro Tips and Shortcuts
After 14 months with this tool, these are the habits that saved me the most time.
In-Session Shortcuts
| アクション | ショートカット |
|---|---|
| リモートPCにCtrl+Alt+Delを送信する | Session toolbar button |
| 全画面表示の切り替え | F11 |
| Open chat panel | Session toolbar chat icon |
| Start file transfer | Session toolbar file icon |
ほとんどの人が見逃す隠れた機能
- AI-generated notes: Let the session write its own summary, then paste it into the ticket.
- Advanced diagnostics: Reboot a machine into Safe Mode and run network tests without leaving the session.
- Camera sharing: Ask the user to point a phone at a printer or router you cannot reach.
- File access: Grab logs from a remote device without starting a full control session.
Here are the benefits that showed up first for my own team:
LogMeIn Resolve Common Mistakes to Avoid
Mistake #1: Skipping the signature key
❌ 間違い: Clicking past Zero Trust setup, then finding scripts blocked mid-incident.
✅ 右: Create the signature key on day one and save it in your パスワードマネージャー.
Mistake #2: Downloading the wrong LogMeIn product
❌ 間違い: Searching “logmein” and landing on Central or Pro instead.
✅ 右: Check the branding before you sign up. LogMeIn products each carry their own mark, and asset names like logmein central logo_rbg_primary 1 svg or logmein pro logo_rbg_primary 1 svg belong to the other lines. Resolve uses the resolve purple logo, while the rescue blue logo means you are on LogMeIn Rescue.
Mistake #3: Interrupting people for small fixes
❌ 間違い: Taking full control of a screen to restart one stuck service.
✅ 右: Use Background Management so the user keeps working while you fix it.
LogMeIn Resolve Troubleshooting
Problem: No remote control option on an online PC
原因： The device is visible on the network but the agent lacks unattended permission.
修理： Reinstall the agent with unattended access enabled, then confirm your signature key is active.
Problem: The support key stopped working
原因： A support session generated by LogMeIn Resolve stays valid for 60 minutes only.
修理： Generate a fresh key from the Support tab and resend the helpdesk.me link.
Problem: The applet will not install on a locked-down PC
原因： Group policy or antivirus is blocking the download.
修理： Push the agent through network deployment from the Onboarding Center instead.
📌 注記： If none of these fix your issue, contact LogMeIn Resolve support.
LogMeIn Resolve とは何ですか?
LogMeIn Resolve is a remote access and IT support tool for small and mid-sized teams.
It combines remote support, monitoring and management in one secure, easy to use package.
Think of it like a help desk that can reach any machine you own.
Sessions run in the browser, so end users install nothing to get started.
こちらの簡単な概要をご覧ください。
主な機能は以下のとおりです。
- Mobile Device Management: Enroll and control Android and iOS devices
- 位置追跡: See where every enrolled device sits right now
- パッチ管理: Push operating system and app updates on a schedule
- エンドポイント保護: Watch device health and catch problems 早い
- ゼロトラストセキュリティ： Create a signature key that approves every action
- Remote Execution: Run scripts on many devices at once
- 内蔵ウイルス対策機能： Scan and quarantine threats without a second vendor
- Onboarding Center: Deploy the agent across your network in bulk
- 強力な統合: Turn Microsoft Teams chats into tracked tickets
- Software Assets: Audit what is installed on every managed machine
詳細については、こちらをご覧ください。 LogMeIn Resolve review.
LogMeIn Resolve の価格設定
Here’s what LogMeIn Resolve costs in 2026:
| プラン | 価格 | 最適な用途 |
|---|---|---|
| スターター | 月額23.75ドル | Solo admins running ad-hoc support sessions |
| 成長 | 月額44.75ドル | Small teams that need unattended access |
| 高度な | 月額63.75ドル | Teams adding patching and monitoring |
| 完了 | 月額75ドル | IT teams that want antivirus and オートメーション 含まれる |
無料トライアル: Yes. There is also a free version for up to 5 devices.
返金保証: Not published. Cancel before renewal instead.
💰 最もお得な価格: Growth — unattended access is the point where this tool starts paying for itself.
LogMeIn Resolveと代替製品の比較
How does LogMeIn Resolve compare? Here’s the competitive landscape:
| 道具 | 最適な用途 | 価格 | 評価 |
|---|---|---|---|
| LogMeIn Resolve | Support plus device management | 月額23.75ドル | ⭐ 4.2 |
| ゲットスクリーン | Browser-only quick sessions | 月額8ドル | ⭐ 4.3 |
| チームビューアー | Cross-platform reach | 月額24.90ドル | ⭐ 4.4 |
| エニーデスク | Low-latency connections | 月額14.90ドル | ⭐ 4.5 |
| スプラッシュトップ | Price per technician | 月額5ドル | ⭐ 4.6 |
| リモートPC | Small budgets | 月額3.95ドル | ⭐ 4.1 |
| RealVNCコネクト | Direct device control | 月額4.20ドル | ⭐ 4.4 |
| ISLオンライン | Self-hosted deployments | 月額21ドル | ⭐ 4.3 |
| ビヨンドトラスト | Regulated enterprises | カスタム | ⭐ 4.4 |
おすすめ商品：
- 総合ベスト： LogMeIn Resolve — support and management sit in one console
- ベスト予算： RemotePC — cheapest way to reach your own machines
- 初心者におすすめ： Getscreen — nothing to install on either side
- Best for regulated teams: BeyondTrust — built around audit and privilege control
🎯 LogMeIn Resolveの代替品
LogMeIn Resolveの代替製品をお探しですか？おすすめの製品をご紹介します。
- 🚀 画面取得: Runs entirely in the browser and connects in seconds.
- ⭐ チームビューアー: The most familiar name, with reach across almost every platform.
- ⚡ AnyDesk: Very responsive on weak connections, which matters on field support calls.
- 💰 スプラッシュトップ: Strong per-technician pricing if you only need access, not monitoring.
- 👶 リモートPC: Simple enough for non-technical owners reaching their own office PC.
- 🔧 RealVNCコネクト: Direct control with fine-grained permissions for technical teams.
- 🔒 ISLオンライン: Can be self-hosted, which suits strict data residency rules.
- 🏢 信頼を超えて： Privileged access control for banks, healthcare and government.
全リストについては、こちらをご覧ください。 LogMeIn Resolveの代替製品 ガイド。
⚔️ LogMeIn Resolve 比較
Here’s how LogMeIn Resolve stacks up against each competitor:
- LogMeIn ResolveとGetscreenの比較： Getscreen is faster to start; Resolve wins once you need patching and scripts.
- LogMeIn ResolveとTeamViewerの比較： TeamViewer has wider platform support; Resolve costs less at similar feature depth.
- LogMeIn Resolve vs AnyDesk: AnyDesk feels smoother in-session; Resolve gives you monitoring AnyDesk does not.
- LogMeIn Resolve vs Splashtop: Splashtop is cheaper for pure access; Resolve suits teams running a real help desk.
- LogMeIn ResolveとRemotePCの比較： RemotePC wins on price alone; Resolve wins on everything past basic remote access.
- LogMeIn ResolveとRealVNC Connectの比較： RealVNC is leaner and technical; Resolve bundles ticketing and automation.
- LogMeIn Resolve と ISL オンライン: ISL Online offers self-hosting; Resolve is easier to run with no server team.
- LogMeIn ResolveとBeyondTrustの比較： BeyondTrust fits regulated enterprises; Resolve fits small teams on a real budget.
Start Using LogMeIn Resolve Now
You now know how to use LogMeIn Resolve across every major feature:
- ✅ Mobile Device Management
- ✅ Location Tracking
- ✅ パッチ管理
- ✅ Endpoint Protection
- ✅ Zero-Trust Security
- ✅ Remote Execution
- ✅ Built-in Antivirus
- ✅ Onboarding Center
- ✅ 強力な連携機能
- ✅ Software Assets
次のステップ： Pick one feature and try it today.
Most people start with a support key and one live session.
5分もかかりません。
よくある質問
LogMeIn Resolveは無料ですか？
Yes, there is a free version covering up to 5 devices. Paid plans add unattended access, patching, antivirus and automation.
LogMeIn Resolve の料金はいくらですか?
Starter is $23.75/month, Growth is $44.75/month, Advanced is $63.75/month and Complete is $75/month.
What is LogMeIn Resolve used for?
It handles remote access and IT support tasks, plus device monitoring, patching, scripting and ticketing from one console.
How do I start a support session?
Generate a 9-digit support key from the Support tab. Your user enters it at helpdesk.me/join. The session stays valid for 60 minutes.
Does LogMeIn Resolve support unattended access?
Yes. Install the agent on a device and you can troubleshoot it when nobody is sitting in front of the machine.
English 
Spanish 
Chinese 
German 
French 
Arabic 
Russian 
Portuguese 
Japanese 
Korean 
Italian 
Turkish 
Dutch 
Polish 
Indonesian 
Thai 
Vietnamese 