A Freshworks possui um CRM?

Yes, Freshsales is the CRM product within the Freshworks suite of business tools. It integrates seamlessly with other Freshworks products like Freshdesk and Freshmarketer.

O Freshworks é um bom CRM?

Freshsales scores an average of 4.5 out of 5 on review platforms like Capterra and G2. Users praise the intuitive interface and excellent value, especially for small and medium-sized businesses.

O Freshdesk é uma ferramenta de CRM?

Freshdesk is a customer support and helpdesk platform, not a CRM. The CRM equivalent in the Freshworks suite is Freshsales, which integrates tightly with Freshdesk for full customer context.

O que significa CRM em vendas?

CRM stands for customer relationship management. In sales, it refers to software that centralizes contact data, deal pipelines, and customer interactions in one place to help reps close more deals.

O que é CRM no Freshworks?

CRM in Freshworks refers to Freshsales, the platform's sales-focused customer relationship management tool. It manages leads, contacts, deals, and customer communication across phone, email, chat, and SMS.

Zoho e Freshworks são a mesma coisa?

No, Zoho and Freshworks are separate companies, though both are major Indian SaaS providers. Each offers its own CRM, support, and marketing tools that compete in the same SMB market.

A Freshworks é concorrente da Salesforce?

Yes, Freshworks competes with Salesforce, especially in the small and medium-sized business segment. Salesforce dominates enterprise, while Freshworks targets SMBs with simpler tools at lower prices.

Quanto custa um programa de CRM?

CRM pricing varies widely. Freshsales starts at $9/user/month, while Close CRM starts at $35/seat/month. Enterprise CRMs like Salesforce can run $150+/user/month for advanced features.

Quanto custa um serviço de CRM?

Most SMB CRMs cost between $10 and $100 per user per month. Free tiers exist for very small teams, like Freshsales' free plan for 3 users.

Qual é o número máximo de usuários permitido no plano gratuito do Freshsales?

The Freshsales free plan supports up to 3 users with most features included.

Qual é a plataforma de CRM número 1?

Salesforce holds the largest market share globally. However, the best CRM for any individual business depends on team size, budget, and sales process. SMBs often pick Freshsales, HubSpot, or Pipedrive.

Quais são as vantagens do Freshsales?

Key advantages include the free plan, low entry pricing at $9/user/month, Freddy AI lead scoring, built-in phone and email tools, and tight integration with Freshmarketer for marketing automation.

Is Freshsales easy-to-use?

Yes, Freshsales has an intuitive interface that's easy to learn for new users. Some reviewers note the platform can feel cluttered as you add more customer data.

O Freshsales é gratuito para sempre?

Yes, Freshsales offers a free plan that's free forever for up to 3 users. There's no time limit on the free tier, though paid plans unlock more features.

Where is Freshsales based?

Freshsales is part of Freshworks, which is headquartered in San Mateo, California, with major operations in Chennai, India.

O que é um Close CRM?

Close CRM is a sales-focused platform for small to medium-sized businesses. It combines traditional CRM features with built-in calling, SMS, email sequences, and a power dialer in a single inbox.

O que faz a Close.com?

Close.com provides CRM and sales engagement tools for small to medium-sized businesses. It helps sales teams close more deals through built-in calling, email automation, and pipeline management.

Como faço para encerrar um caso no CRM?

Most CRMs let you close a case by marking the lead, deal, or ticket as won, lost, or resolved. In Close CRM specifically, you mark a lead status and the activity timeline reflects the closure.

Para que serve o close.io?

Close.io is the original domain for Close CRM. It's used for sales outreach, calling, email sequences, and pipeline management by inside sales teams at small and medium-sized businesses.

Qual o valor da mensalidade da Close?

Close CRM starts at $35/seat/month for the Essentials plan. Growth costs $99/seat/month, and Scale costs $139/seat/month.

O Close.io é um CRM?

Yes, Close.io (now Close.com) is a CRM that combines traditional contact and pipeline management with sales engagement features like built-in calling and email sequences.

O Close.com tem um aplicativo?

Yes, Close.com has desktop and mobile apps for iOS and Android. The desktop app integrates calling and email directly without needing a browser tab.

Como faço para criar uma visualização inteligente no Close CRM?

In Close CRM, navigate to the Leads tab, apply filters for the criteria you want, then click Save as Smart View. You can name the view and share it with the team for consistent lead prioritization.

Freshsales vs Close CRM — I Spent Hours Testing These

por Fahim Joharder | Last updated May 2, 2026

Ganhador

4.0

Freddy AI lidera a pontuação
Visão do cliente em 360 graus
385+ Apps & Integrations
Email, Phone, Chat & SMS
Plano gratuito para 3 usuários
Teste grátis por 21 dias
Planos pagos a partir de US$ 9/usuário/mês

EXPERIMENTE AGORA

Vice-campeão

3.0

Discador de energia integrado
Visualizações inteligentes para filtragem de leads
Live Call Coaching Tools
Email Sequences & Templates
80+ Tool Integrations
Teste grátis por 14 dias
Planos pagos a partir de US$ 35 por usuário por mês.

EXPERIMENTE AGORA

⚡ Veredito rápido:

Preços: Freshsales starts at $9/user/month vs Close CRM at $35/seat/month.
Ideal para: Freshsales for general SMB customer relationship management with marketing, Close CRM for high-velocity inside sales teams that live on the phone.
Principal diferença: Freshsales is a full CRM with Freddy AI, marketing, and 385+ integrations. Close CRM is a sales engagement tool with built-in calling and power dialer.
Nossa escolha: Freshsales CRM for most users — broader feature set, free plan for 3 users, and 21-day free trial at a fraction of the cost.

Choosing between Freshsales vs Close CRM comes down to one pergunta.

Do you need a full CRM platform or a sales engagement tool?

Both promise to help your sales teams manage customer data and close more deals.

But they take very different approaches to sales activities.

O Freshsales faz parte do pacote Freshworks. negócios ferramentas.

Close CRM focuses tightly on phone calls, email, and SMS in a single caixa de entrada.

Visão geral

Esta comparação abrange preços, funcionalidades e facilidade de uso.

Também analisamos para quem cada ferramenta funciona melhor.

Nossas fontes incluem especificações publicadas, documentação e avaliações do G2.

Observations on Close CRM come from hands-on time with the platform.

Ao final, você saberá qual CRM se encaixa melhor na sua empresa. negócios.

O que é Freshsales?

Freshsales is an AI-powered CRM software for sales and marketing teams.

It launched in 2016 as the second major product from Freshworks.

The platform helps businesses manage customer interactions across the full sales lifecycle.

It includes Freddy AI for lead scoring and next best action suggestions.

Most teams pick it for the 360-degree customer view and built-in marketing automação.

Freshworks claims over 67,000 customers worldwide use its products on the website.

It’s especially well suited to small and medium sized businesses that want to manage customer relationships in one place.

Análise do Freshsales Freshworks CRM – Ainda é bom?

Freshsales CRM

A full CRM with Freddy AI, marketing automation, and a free plan for up to 3 users. Excellent value for small and medium-sized businesses.

EXPERIMENTE O FRESHASALES AGORA →

LER A RESENHA COMPLETA →

TUTORIAL DO FRESHASALES →

Preços Freshsales

Here’s what Freshsales costs in 2026. The pricing has dropped significantly over the years.

Plano	Preço	Ideal para
Crescimento	US$ 9 por usuário por mês	Small teams starting out with CRM
Pró	US$ 39 por usuário por mês	Growing sales teams that need automation
Empresa	US$ 59 por usuário por mês	Larger businesses with custom needs

Pricing verified May 2026.

Teste grátis: Yes, 21-day free trial across all pricing tiers. No credit card required to start.

Plano gratuito: Yes — Freshsales offers a free plan for up to 3 users with most features included.

Garantia de reembolso: Freshsales doesn’t list a money-back guarantee. You can cancel anytime, but refunds depend on the billing cycle.

📌 Observação: The free plan is genuinely useful for early-stage startups testing CRM software. Most core features are unlocked, and there’s no time limit on the new account.

⚠️ Aviso: Add-ons can push the price up. Freddy AI Co-Pilot, additional contacts, and extra phone credits are billed separately on top of the base plan.

Principais benefícios do Freshsales

Here’s what makes Freshsales worth considering:

Freddy, copiloto de IA: Scores leads, predicts deal risks, and recommends the next best action to close deals. It improves conversion rates by ranking leads on behavior and profile.
Visão do cliente em 360 graus: Centralizes customer information with a complete history of every touchpoint. You see calls, emails, chats, and meetings on one timeline.
Ferramentas de comunicação integradas: Freshsales CRM includes built-in phone, email, chat, and SMS capabilities within a unified inbox. It also connects with WhatsApp Business, Facebook Messenger, and LINE.
Gestão visual de pipelines: Kanban boards let you track deal progress and identify bottlenecks. Drag and drop deals between stages on the desktop or mobile app.
Automação de marketing: Tightly integrated with Freshmarketer for personalized marketing campaigns. The collected customer data feeds directly into segmented email and SMS sends.
Amplo mercado: Around 385 integrations connect Freshsales to Google, Microsoft 365, Slack, Zoom, and other freshworks products like Freshdesk. Zoom meetings can be scheduled and logged from within deals.
24/5 Support: Phone, chat, and email support across all plans. Even the free tier gets a fast connection to a human, not a bot.

O que nossa equipe observou

Note: We haven’t had extensive hands-on time with Freshsales yet. The information above is based on Freshsales documentation and verified user reviews on platforms like G2 and Capterra.

According to G2 reviews, Freshsales is rated an average of 4.5 out of 5 stars by users.

Reviews on Capterra highlight the intuitive interface, making it easy to learn for new account owners.

However, some reviewers note that the user experience can feel slow and overwhelming during heavy data loads.

G2 reviewers also mention that Freshsales offers fewer integrations than larger competitors like HubSpot and Salesforce.

Prós e contras do Freshsales

✅ Prós

Free plan for up to 3 users with most features included
21-day free trial across all paid plans, no credit card required
Freddy AI scores leads and suggests next best actions
Around 385 integrations, including Slack, Zoom, and Microsoft 365
Mobile app with offline access and call logging on any mobile device

❌ Contras

Tempos de carregamento lentos e navegação confusa relatados pelos usuários.
Lacks some key functionality compared to HubSpot and Salesforce
Limited native connectors with third-party solutions outside Freshworks
Add-ons quickly raise the total monthly cost

O que é o Close CRM?

O Close CRM é uma plataforma focada em vendas, criada para pequenas e médias empresas.

It centers on converting leads into revenue through direct divulgação.

The tool combines CRM with sales engagement features in one platform.

Close CRM includes built-in calling, SMS, and email in a single inbox.

Most users choose Close for its best-in-class call functionality from the browser.

It’s especially popular with high-velocity inside sales teams that rely on phone calls.

Análise do Close CRM: Impulsione o seu negócio com o domínio do Close CRM!

Fechar CRM

A specialized CRM for small businesses focused on closing more deals through calls, SMS, and email. Best for high-volume inside sales teams.

EXPERIMENTE FECHAR O CRM AGORA →

LER A RESENHA COMPLETA →

FECHAR TUTORIAL DE CRM →

Fechar Preços do CRM

Here’s what Close CRM costs in 2026. Pricing is per seat per month.

Plano	Preço	Ideal para
Essenciais	US$ 35 por assento por mês	Solo founders and very small sales teams
Crescimento	US$ 99 por assento por mês	Scaling teams that need automation and reportagem
Escala	US$ 139 por assento por mês	Larger sales teams that need call coaching and advanced features

Pricing verified May 2026.

Teste grátis: Yes, 14-day free trial on all plans. No credit card required to start a new account.

Plano gratuito: No, Close CRM does not offer a permanent free plan.

Garantia de reembolso: Close offers a 30-day money-back guarantee on annual subscriptions. Monthly plans can be canceled anytime.

📌 Observação: Close offers a free, one-click migration tool for users switching from other CRMs. The Essentials plan includes built-in calling, texting, and email solutions for sales reps.

⚠️ Aviso: Close CRM’s entry-level pricing is considered mid-tier compared to other CRMs with similar functionalities. Smaller teams with limited budgets should weigh this carefully.

Experimente o Close CRM GRATUITAMENTE

Principais benefícios do Close CRM

Eis o que torna o Close CRM uma opção a ser considerada:

Chamadas integradas: Make calls directly from the Close platform with no separate phone system needed. Best-in-class built in calling lets you dial from your browser to talk to prospects without leaving the app.
Power Dialer & Predictive Dialer: Automate the dialing process to dial multiple numbers in sequence. This makes Close excellent for high-volume outbound teams chasing more leads.
Single-Inbox Sales Activity: Email, calling, and SMS land in one place. Profile timelines capture every customer touchpoint from clients automatically.
Smart Views & Lead Filtering: Smart Views filter leads by specific criteria for prioritization. This helps reps focus on the prospects most likely to close.
Workflow Automation & Follow-Ups: Workflows and automated follow-up reminders increase response rates. Sales reps spend less time on manual data entry and more time on actual sales processes.
Coaching por chamada ao vivo: Managers can listen in and assist sales reps during calls on higher tiers. The Scale plan adds these professional features for full team engagement.
Quick Setup & Developer-Friendly API: CSV import for leads and contacts plus a free, one-click migration tool for other CRMs. A motivated team can be live within the 14-day free trial, and developer documentation is well maintained for custom builds. Close also ships frequent product updates.

Experimente o Close CRM GRATUITAMENTE