⚡ 간단 평가:
- 가격: Freshsales starts at $9/user/month vs Close CRM at $35/seat/month.
- 다음과 같은 경우에 가장 적합합니다: Freshsales for general 중소기업 customer relationship management with marketing, Close CRM for high-velocity inside sales teams that live on the phone.
- 주요 차이점: Freshsales is a full CRM with Freddy AI, marketing, and 385+ integrations. Close CRM is a sales engagement tool with built-in calling and power dialer.
- 저희가 선택한 제품: Freshsales CRM for most users — broader feature set, free plan for 3 users, and 21-day free trial at a fraction of the cost.
Choosing between Freshsales vs Close CRM comes down to one 질문.
Do you need a full CRM platform or a sales engagement tool?
Both promise to help your sales teams manage customer data and close more deals.
But they take very different approaches to sales activities.
Freshsales는 Freshworks 제품군의 일부입니다. 사업 도구.
Close CRM focuses tightly on phone calls, email, and SMS in a single 받은 편지함.
개요
이 비교에서는 가격, 기능 및 사용 편의성을 다룹니다.
또한 각 도구가 누구에게 가장 적합한지 분석해 보았습니다.
저희 자료 출처에는 공개된 사양서, 문서 및 G2 리뷰가 포함됩니다.
Observations on Close CRM come from hands-on time with the platform.
결론적으로, 여러분은 어떤 CRM이 자신에게 가장 적합한지 알게 될 것입니다. 사업.
프레쉬세일즈란 무엇인가요?
Freshsales is an AI-powered CRM software for sales and marketing teams.
It launched in 2016 as the second major product from Freshworks.
The platform helps businesses manage customer interactions across the full sales lifecycle.
It includes Freddy AI for lead scoring and next best action suggestions.
Most teams pick it for the 360-degree customer view and built-in marketing 오토메이션.
Freshworks claims over 67,000 customers worldwide use its products on the website.
It’s especially well suited to small and medium sized businesses that want to manage customer relationships in one place.
프레쉬세일즈 CRM
A full CRM with Freddy AI, marketing automation, and a free plan for up to 3 users. Excellent value for small and medium-sized businesses.
프레시세일즈 가격
Here’s what Freshsales costs in 2026. The pricing has dropped significantly over the years.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 성장 | 사용자당 월 9달러 | Small teams starting out with CRM |
| 찬성 | 사용자당 월 39달러 | Growing sales teams that need automation |
| 기업 | 사용자당 월 59달러 | Larger businesses with custom needs |
Pricing verified May 2026.
무료 체험: Yes, 21-day free trial across all pricing tiers. No credit card required to start.
무료 플랜: Yes — Freshsales offers a free plan for up to 3 users with most features included.
환불 보장: Freshsales doesn’t list a money-back guarantee. You can cancel anytime, but refunds depend on the billing cycle.
📌 메모: The free plan is genuinely useful for early-stage startups testing CRM software. Most core features are unlocked, and there’s no time limit on the new account.
⚠️ 경고: Add-ons can push the price up. Freddy AI Co-Pilot, additional contacts, and extra phone credits are billed separately on top of the base plan.
Freshsales의 주요 이점
Here’s what makes Freshsales worth considering:
- 프레디 AI 부조종사: Scores leads, predicts deal risks, and recommends the next best action to close deals. It improves conversion rates by ranking leads on behavior and profile.
- 360도 고객 관점: Centralizes customer information with a complete history of every touchpoint. You see calls, emails, chats, and meetings on one timeline.
- 내장형 커뮤니케이션 도구: Freshsales CRM includes built-in phone, email, chat, and SMS capabilities within a unified inbox. It also connects with WhatsApp Business, Facebook Messenger, and LINE.
- 시각적 파이프라인 관리: Kanban boards let you track deal progress and identify bottlenecks. Drag and drop deals between stages on the desktop or mobile app.
- 마케팅 자동화: Tightly integrated with Freshmarketer for personalized marketing campaigns. The collected customer data feeds directly into segmented email and SMS sends.
- 광범위한 시장: Around 385 integrations connect Freshsales to Google, Microsoft 365, Slack, Zoom, and other freshworks products like Freshdesk. Zoom meetings can be scheduled and logged from within deals.
- 24/5 Support: Phone, chat, and email support across all plans. Even the free tier gets a fast connection to a human, not a bot.
우리 팀이 발견한 점
Note: We haven’t had extensive hands-on time with Freshsales yet. The information above is based on Freshsales documentation and verified user reviews on platforms like G2 and Capterra.
According to G2 reviews, Freshsales is rated an average of 4.5 out of 5 stars by users.
Reviews on Capterra highlight the intuitive interface, making it easy to learn for new account owners.
However, some reviewers note that the user experience can feel slow and overwhelming during heavy data loads.
G2 reviewers also mention that Freshsales offers fewer integrations than larger competitors like HubSpot and 세일즈포스.
프레쉬세일즈 장점 및 단점
✅ 장점
- Free plan for up to 3 users with most features included
- 21-day free trial across all paid plans, no credit card required
- Freddy AI scores leads and suggests next best actions
- Around 385 integrations, including Slack, Zoom, and Microsoft 365
- Mobile app with offline access and call logging on any mobile device
❌ 단점
- 사용자들은 로딩 속도가 느리고 탐색 메뉴가 복잡하다고 지적했습니다.
- Lacks some key functionality compared to HubSpot and Salesforce
- Limited native connectors with third-party solutions outside Freshworks
- Add-ons quickly raise the total monthly cost
Close CRM이란 무엇인가요?
Close CRM은 중소기업을 위해 설계된 영업 중심 플랫폼입니다.
It centers on converting leads into revenue through direct 쭉 내밀다.
The tool combines CRM with sales engagement features in one platform.
Close CRM includes built-in calling, SMS, and email in a single inbox.
Most users choose Close for its best-in-class call functionality from the browser.
It’s especially popular with high-velocity inside sales teams that rely on phone calls.
CRM 닫기
A specialized CRM for small businesses focused on closing more deals through calls, SMS, and email. Best for high-volume inside sales teams.
CRM 가격 마감
Here’s what Close CRM costs in 2026. Pricing is per seat per month.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 골자 | 좌석당 월 35달러 | Solo founders and very small sales teams |
| 성장 | 좌석당 월 99달러 | Scaling teams that need automation and 보고 |
| 규모 | 좌석당 월 139달러 | Larger sales teams that need call coaching and advanced features |
Pricing verified May 2026.
무료 체험: Yes, 14-day free trial on all plans. No credit card required to start a new account.
무료 플랜: No, Close CRM does not offer a permanent free plan.
환불 보장: Close offers a 30-day money-back guarantee on annual subscriptions. Monthly plans can be canceled anytime.
📌 메모: Close offers a free, one-click migration tool for users switching from other CRMs. The Essentials plan includes built-in calling, texting, and email solutions for sales reps.
⚠️ 경고: Close CRM’s entry-level pricing is considered mid-tier compared to other CRMs with similar functionalities. Smaller teams with limited budgets should weigh this carefully.
Close CRM의 주요 이점
Close CRM을 고려해 볼 만한 이유는 다음과 같습니다.
- 내장 통화 기능: Make calls directly from the Close platform with no separate phone system needed. Best-in-class built in calling lets you dial from your browser to talk to prospects without leaving the app.
- Power Dialer & Predictive Dialer: Automate the dialing process to dial multiple numbers in sequence. This makes Close excellent for high-volume outbound teams chasing more leads.
- Single-Inbox Sales Activity: Email, calling, and SMS land in one place. Profile timelines capture every customer touchpoint from clients automatically.
- Smart Views & Lead Filtering: Smart Views filter leads by specific criteria for prioritization. This helps reps focus on the prospects most likely to close.
- Workflow Automation & Follow-Ups: Workflows and automated follow-up reminders increase response rates. Sales reps spend less time on manual data entry and more time on actual sales processes.
- Loading... Managers can listen in and assist sales reps during calls on higher tiers. The Scale plan adds these professional features for full team engagement.
- Quick Setup & Developer-Friendly API: CSV import for leads and contacts plus a free, one-click migration tool for other CRMs. A motivated team can be live within the 14-day free trial, and developer documentation is well maintained for custom builds. Close also ships frequent product updates.
우리 팀이 발견한 점
우리의 작가 signed up for Close CRM and used it for everyday sales outreach tasks. Here’s what stood out:
클로즈 CRM의 장점과 단점
✅ 장점
- Best-in-class call functionality with browser-based dialing
- Power dialer and predictive dialer for high-volume outbound
- Free, one-click migration tool from other CRMs
- Quick onboarding within the 14-day free trial
- Proactive customer support during onboarding
❌ 단점
- Reporting functionality is considered weak by users
- Less customizable than other CRMs on the market
- Only 80+ integrations, fewer than competing CRM software
- Entry-level pricing is expensive compared to other CRM options
기능 비교
Ready to dive into a detailed comparison of Freshsales vs Close CRM? We’ll explore 9 key features to help you decide which platform best suits your needs. Both tools handle the basics, but each has unique strengths that matter for different use cases.
| 특징 | 프레쉬세일즈 | CRM 닫기 |
|---|---|---|
| 시작 가격 | 사용자당 월 9달러 | 좌석당 월 35달러 |
| 무료 플랜 | ✅ (3명 사용자) | ❌ |
| 무료 체험 기간 | Loading... | 14일 |
| AI 리드 스코어링 | ✅ (프레디 AI) | ✅ (Sales AI) |
| Built-In Power Dialer | ❌ | ✅ |
| 마케팅 자동화 | ✅ | ❌ |
| 통합 | ~385 | 80+ |
| 모바일 앱 | ✅ (iOS & 기계적 인조 인간) | ✅ (iOS 및 Android) |
| 연중무휴 24시간 전화 지원 | ✅ (모든 플랜) | ✅ (유료 플랜) |
| 가장 적합한 대상 | SMB customer relationship management | High-velocity inside sales |
1. Lead Management & Scoring
신선식품: Freddy AI scores leads based on behavior and profile. It also predicts deal risks and suggests the next best action to close deals. Reviews on G2 cite the lead-scoring engine as a top reason teams choose Freshsales.
CRM 닫기: Smart Views filter leads by specific criteria for improved prioritization. Sales AI surfaces hot leads, but the focus is more on outreach than predictive scoring. Lead management here is built around action, not analysis.
2. Built-In Calling & Dialer
신선식품: Includes one-click phone calling within the unified inbox. It logs calls automatically against contacts and accounts. There’s no native power dialer or predictive dialer, which is a gap for outbound-heavy sales teams.
CRM 닫기: Best-in-class call functionality lets you dial directly from your browser. Both predictive and power dialer functionalities automate the dialing process. Higher tiers add live call coaching so managers can assist sales reps in real time.
⚠️ 경고: If your sales team makes 50+ calls a day, Close CRM’s dialer will save more hours than Freshsales can. This is the single biggest functional gap between the two.
3. Email & Outreach Tools
신선식품: Send personalized bulk email and monitor activity on those messages. Sales sequences automate follow ups. Email templates and event tracking are included on the Pro plan.
CRM 닫기: Email sequences, templates, and bulk email are core features. The single inbox unifies email with calling and SMS so reps don’t switch tools. Workflows and automated follow-up reminders trigger without manual data entry.
4. Pipeline & Deal Management
신선식품: Visual sales pipelines using Kanban boards make it easy to track deal progress. You can identify bottlenecks at a glance. Multiple pipelines are supported on Pro and Enterprise tiers.
CRM 닫기: Visual pipeline view with multiple pipelines on higher tiers. The pipeline UI is action-oriented, with calling and email available from each deal card. Custom fields and custom objects extend deal data on the Scale plan.
5. 보고 및 분석
신선식품: Around a dozen predefined sales reports, all fully customizable. Reports and AI insights help track team performance and forecast revenue. This is one area where Freshsales clearly outperforms Close CRM.
CRM 닫기: Reporting tools include quick KPI reports and custom graphs on the Scale plan. However, G2 reviewers consistently report the reporting functionality as weak. Analyzing complex sales performance can require exporting data to other tools.
6. 마케팅 역량
신선식품: Tightly integrated with Freshmarketer for email, SMS, and chat campaigns. Customer data feeds personalized marketing campaigns directly. This makes Freshsales a true CRM for both sales and marketing teams.
CRM 닫기: No native marketing automation platform. Close focuses entirely on sales outreach, not marketing campaigns. Teams that need both will pair Close with a separate marketing tool.
7. 통합 및 마켓플레이스
신선식품: Around 385 integrations connect to Google, Microsoft 365, Slack, Zoom, and other freshworks products. WhatsApp Business, Facebook Messenger, and LINE are supported for omnichannel communication. Native connectors with non-Freshworks tools are more limited.
CRM 닫기: Integrates with over 80 other tools, including Zapier, HubSpot, and 메일침프. The list is shorter, but covers most popular sales stacks. API documentation is well-maintained for custom builds.
8. 인공지능 및 자동화
신선식품: Freddy AI Co-Pilot scores leads, predicts deal risks, and recommends next best actions. Smart AI Agents handle repetitive sales activities. Freshsales automates routine tasks, freeing up sales reps to focus on selling.
CRM 닫기: Sales AI helps surface hot leads and 선박 outreach. Workflow automations reduce manual workload across the sales process. The AI is more focused on outreach assistance than forecasting.
9. 사용 및 설치 편의성
신선식품: The intuitive interface makes Freshsales easy to learn for new users. However, some reviewers note that the platform can feel cluttered as you load more customer data. Users score it 4.5/5 on average across review platforms.
CRM 닫기: Praised for simplicity and full team engagement during onboarding. The CSV import tool and free one-click migration speed setup. Customer support is described as proactive, including free migration help and training.
가격 및 비용
요금제를 나란히 비교해 보겠습니다.
| 플랜 등급 | 프레쉬세일즈 | CRM 닫기 |
|---|---|---|
| 무료 | ✅ Free for up to 3 users | ❌ |
| 입문자용 | Growth: $9/user/month | Essentials: $35/seat/month |
| 중위권 | 유료 서비스: 사용자당 월 39달러 | Growth: $99/seat/month |
| 최상위 | Enterprise: $59/user/month | Scale: $139/seat/month |
| 무료 체험 | Loading... | 14일 |
신선식품: Excellent value for money, particularly for small and medium-sized businesses. The entry-level Growth plan at $9/user/month is roughly 4x cheaper than Close CRM’s Essentials. Add-ons can raise the bill, but the base price is hard to beat.
CRM 닫기: Entry-level pricing is considered expensive compared to other CRM options. The trade-off is that built-in calling, texting, and email solutions are included from day one, with no need to bolt on extra tools. For phone-heavy teams, the all-in-one cost can still come out ahead.
다양한 시나리오
| 필요하시면 | 선택하다 | 왜 |
|---|---|---|
| Tight budget under $15/seat | 프레쉬세일즈 | $9/user/month vs $35/seat/month |
| High-volume cold calling | CRM 닫기 | Power dialer dials multiple numbers |
| Marketing automation built in | 프레쉬세일즈 | Native Freshmarketer integration |
| Live call coaching | CRM 닫기 | Available on Scale plan |
| 먼저 체험해 볼 수 있는 무료 플랜 | 프레쉬세일즈 | Permanent free plan for 3 users |
| One-click migration from another CRM | CRM 닫기 | Free migration tool included |
| Strong reporting & forecasting | 프레쉬세일즈 | Custom reports and AI insights |
💰 예산
If your monthly software budget is tight, Freshsales is the obvious pick. The free plan covers 3 users, and paid plans start at $9/user/month.
🔌 사용 중인 기술 스택
Freshsales connects to around 385 apps, especially other Freshworks products. Close CRM integrates with 80+ tools, but covers the major sales stack categories.
📞 귀사의 영업 프로세스
If your sales team lives on the phone, Close CRM’s built-in dialer is unmatched. If you balance calls with email, chat, and marketing, Freshsales covers more ground.
🎓 귀하의 경험 수준
Both tools are beginner-friendly, but Close CRM has the edge for quick onboarding. Freshsales rewards teams willing to learn the broader Freshworks suite.
🆓 무료 체험 및 데모
Freshsales offers a 21-day free trial across all tiers, plus a permanent free plan. Close CRM offers a 14-day free trial. No credit card required for either to start a new account.
🛟 지원 옵션
Freshsales provides 24/5 support across all plans via phone, chat, and email. Close CRM offers proactive onboarding help and an extensive help center with API documentation.
👥 팀 규모
Freshsales scales from solo founder to enterprise with predictable per-user pricing. Close CRM is designed primarily for small to medium-sized sales teams focusing on high-velocity outbound sales.
전환 가이드
이미 이러한 도구 중 하나를 사용하고 계신가요? 전환 시 예상되는 사항은 다음과 같습니다.
🔄 Switching from Freshsales to Close CRM?
✅ 얻게 될 이점:
- Built-in power dialer and predictive dialer for outbound calls
- Live call coaching tools on the Scale plan
- Tighter focus on sales outreach with fewer distractions
❌ 잃게 될 것:
- Freddy AI lead scoring and deal risk predictions
- Native Freshmarketer marketing automation
- Free plan tier — Close has no permanent free option
📋 전환 방법:
- Export contacts, deals, and activity history from Freshsales as CSV
- Start a 14-day free trial on Close CRM
- Use Close CRM’s free one-click migration tool to import your data
🔄 Switching from Close CRM to Freshsales?
✅ 얻게 될 이점:
- Lower entry-level pricing — $9/user/month vs $35/seat/month
- Native marketing automation and Freddy AI
- A free plan for up to 3 users plus a longer 21-day free trial
❌ 잃게 될 것:
- Power dialer and predictive dialer for high-volume calling
- Loading...
- One-click migration from other CRMs
📋 전환 방법:
- Export your Close CRM leads, contacts, and pipeline data as CSV
- Sign up for the Freshsales 21-day free trial
- Use the Freshsales import tool to upload your CSV files into the new account
저희 리뷰에서 다루지 않은 내용
This comparison focused on small and medium-sized businesses. We didn’t test enterprise SSO, custom 보안 requirements, or large-team deployments above 50 seats. Our review didn’t cover deep API customization or specific industry workflows like real estate or debt collection. Pricing reflects what’s published as of May 2026 — changes after that date won’t appear here. If your sales process involves complex multi-team handoffs or international compliance, your priorities may differ from what we’ve described.
최종 판결
| 범주 | 우승자 |
|---|---|
| 💰 가격 | 프레쉬세일즈 |
| 📞 Calling & Dialer | CRM 닫기 |
| 🤖 AI & Lead Scoring | 프레쉬세일즈 |
| 📊 신고 | 프레쉬세일즈 |
| 📧 Marketing Automation | 프레쉬세일즈 |
| 👶 사용 편의성 | CRM 닫기 |
| 🔌 통합 | 프레쉬세일즈 |
| 🏆 종합 우승 | 프레쉬세일즈 |
🏆 우승: FRESHSALES CRM
Freshsales wins 5 out of 7 categories.
다음과 같은 경우에 가장 적합합니다: SMB customer relationship management, sales and marketing teams, businesses on a budget
Freshsales and Close CRM solve different problems. Freshsales is a full CRM platform with AI, marketing, and reporting built in. Close CRM is a sales engagement tool with the best calling experience in the category.
Close CRM is excellent for high-velocity inside sales teams that dial multiple numbers all day. The power dialer alone can justify the higher price for the right team.
However, if you need broader CRM software with marketing, lead scoring, and a free plan, Freshsales is the better choice for most businesses.
Start with the 21-day free trial and see if it fits your sales process.
Freshsales 비교에서 더 많은 항목 비교
Freshsales가 다른 경쟁업체와 비교했을 때 어떤 위치에 있는지 살펴보겠습니다.
Freshsales가 다음 부문에서 승리했습니다: Lower entry pricing at $9/user/month, included Freddy AI on paid plans, simpler interface for small businesses.
HubSpot이 다음 분야에서 우위를 차지했습니다: Larger marketplace with thousands of apps, deeper inbound marketing tools, more advanced reporting and dashboards.
Freshsales가 다음 부문에서 승리했습니다: Cleaner intuitive interface, tighter Freddy AI integration, 21-day free trial without credit card.
Zoho CRM이 다음 항목에서 우위를 차지했습니다: Massive feature breadth across the Zoho One suite, lower per-user pricing on annual billing, deeper customization options.
Freshsales vs 파이프드라이브
Freshsales가 다음 부문에서 승리했습니다: Free plan availability, native marketing automation via Freshmarketer, broader omnichannel communication including WhatsApp.
Pipedrive는 다음 항목에서 승리했습니다: More polished pipeline management UX, easier learning curve, stronger third-party integrations outside the Freshworks suite.
Freshsales가 다음 부문에서 승리했습니다: Far lower total cost, faster setup time, better fit for small to medium-sized businesses without dedicated admins.
Salesforce가 다음 분야에서 우위를 점했습니다: Enterprise-scale customization, larger AppExchange marketplace, advanced features for complex multi-team sales orgs.
Close CRM과 비교했을 때 더 많은 장점
다음은 Close CRM이 다른 경쟁업체와 비교했을 때 어떤 위치에 있는지 보여주는 내용입니다.
CRM에서 최종 승리를 거둔 사례: Best-in-class browser-based calling, power dialer for high-volume outbound, simpler tool focused on sales execution.
HubSpot이 다음 분야에서 우위를 차지했습니다: Free CRM tier, much larger app marketplace, broader marketing and service hubs alongside sales.
CRM 종료 vs 액티브캠페인
CRM에서 최종 승리를 거둔 사례: Built-in calling and SMS in a single inbox, better fit for outbound sales reps, faster onboarding for sales teams.
ActiveCampaign이 다음 분야에서 승리했습니다: Far stronger email marketing automation, lower entry-level pricing, advanced segmentation and behavioral triggers.
CRM 종료 vs 킵
CRM에서 최종 승리를 거둔 사례: Faster sales-focused workflow, predictive dialer, better fit for inside sales reps doing daily call blocks.
Keap은 계속해서 승리합니다: Stronger marketing automation, e-commerce features for solo founders, broader 소규모 사업 toolkit beyond sales.
CRM에서 최종 승리를 거둔 사례: Quick setup with one-click migration, far simpler interface, no admin needed to manage the platform.
Salesforce가 다음 분야에서 우위를 점했습니다: Enterprise-scale custom objects, deeper reporting and forecasting, broader fit for cross-functional revenue teams.
자주 묻는 질문
Freshsales는 CRM인가요?
Yes, Freshsales is a customer relationship management platform from Freshworks. It centralizes customer data, automates sales activities, and includes Freddy AI for lead scoring. The platform is designed for sales teams and businesses of all sizes.
Close CRM의 월 사용료는 얼마인가요?
Close CRM costs $35/seat/month for Essentials, $99/seat/month for Growth, and $139/seat/month for Scale. There’s a 14-day free trial with no credit card required. Annual billing offers a small discount on the Startup tier.
Does Freshsales have a free plan?
Yes, Freshsales offers a free plan for up to 3 users with most features included. The free tier covers contact and deal management, plus 24/5 support. It’s an excellent value option for solo founders and early-stage startups testing CRM software.
Close는 다른 CRM과 어떻게 다른가요?
Close combines CRM and sales engagement features in one tool, which is unusual for traditional CRM software. The built-in calling, power dialer, and unified inbox make it especially effective for high-volume inside sales. It’s often compared to sales engagement tools rather than typical CRMs.
Which is better for small businesses, Freshsales or Close CRM?
For most small businesses, Freshsales offers better overall value. The free plan, lower paid pricing at $9/user/month, and broader CRM software features cover marketing, sales, and support. Close CRM is the better fit only when phone-based outreach is the core sales activity.
Why does the Freshsales site sometimes show “Verifying you are human” or “Verification successful waiting” messages?
That’s Cloudflare’s bot protection layer in front of the Freshworks website. The check usually completes in a few seconds, and you may see a Ray ID at the bottom while it’s verifying. Once the connection is verified, the site properly loads so you can search the product pages and respond to forms. If the page is stuck waiting, refresh the browser or try again from a different network.
Do Freshsales and Close CRM offer professional features and startup features in the same plan?
No — both vendors split features across tiers. Freshsales bundles startup features into the free plan and Growth tier, with professional features like advanced reporting and AI insights on Pro and Enterprise. Close CRM keeps the power dialer on Essentials but reserves call coaching, custom graphs, and add ons for the higher Growth and Scale plans. Always check the latest pricing pages before you sign up.
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