⚡ 簡単な評価:
- 価格: フレッシュセール CRM starts at $9/user/month. Close CRM 料金は1席あたり月額35ドルから。
- 最適な用途: Freshsales CRM suits small and medium sized businesses that want customer relationship management plus marketing. Close CRM suits outbound sales teams that live on phone calls.
- 主な違い： Close offers a built in calling stack with a power dialer. Freshsales leans on Freddy AI and a wider marketplace of other tools.
- 私たちのおすすめ： Freshsales CRM for most businesses, because it covers more of the sales process for less money per user.
The cheaper CRM here is not the weaker one.
Freshsales CRM costs $9 per user each month on its entry plan.
Close CRM asks $35 per seat for the same starting step.
But price is only part of this story.
These two tools were built for different kinds of sales teams.
概要
This Freshsales vs Close CRM comparison covers pricing, features, and ease of use.
また、各CRMソフトウェアがどのようなユーザーに最適かについても詳しく解説します。
私たちの 作家 spent hands-on time inside Close CRM directly.
Notes on Freshsales come from published specs, documentation, and G2 reviews.
最終的には、どのプラットフォームがあなたのチームに最適かがわかるでしょう。
Freshsales CRM とは何ですか?
Freshsales CRM is an AI-powered customer relationship management platform from Freshworks.
Freshworksスイートの2番目の主要製品として、2016年に発売されました。
The cloud-based tool helps businesses manage sales, marketing, and customer interactions in one place.
Freshsales centralizes customer データ and shows a complete history of every touchpoint.
Freshworks claims over 67,000 companies worldwide use its products.
Watch the walkthrough before we dig into the numbers.
🏆 受賞：Freshsales CRM
Freddy AI scores your leads and flags deal risk. Start on the free plan, then move up when you need more.
Freshsales CRM の価格設定
Here is what Freshsales costs today. Every tier is billed per user.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 成長 | 1ユーザーあたり月額9ドル | 小さい 仕事 チームがスタートする |
| プロ | 1ユーザーあたり月額39ドル | Multiple pipelines and advanced features |
| 企業 | 1ユーザーあたり月額59ドル | Custom objects, custom fields, and 監査 ニーズ |
Pricing verified August 2026.
無料トライアル: 21 days across every tier, with no credit card required. A free plan also covers up to 3 users with most features included.
返金保証: Freshworks does not publish a blanket refund window. Annual billing is the cheapest route per seat.
📌 注記： Freshsales pricing has dropped sharply over the years. It now sits two to three times lower than earlier tiers, which is why it reads as excellent value against most crm options.
⚠️ Pricing conflict flagged: Our research notes list an $11 entry plan and a $71 Enterprise tier. The figures in the table above come from our verified pricing record and are what we use throughout this comparison. Check the Freshworks site before you create a new account, since add ons and regional rates can shift totals.
Freshsales CRMの主なメリット
Freshsalesが注目に値する理由は以下のとおりです。
- Freddy AI scoring: Freddy AI scores leads on behavior and profile. It also predicts deal risk and suggests the next best action to close more deals.
- 360度顧客ビュー： Every touchpoint sits on one timeline. That cuts manual data entry and keeps customer relationships in one record.
- 視覚的なパイプライン管理: Kanban boards track deal progress. Bottlenecks in your sales process show up fast.
- オムニチャネル アウトリーチ: Built-in phone, email, chat, and SMS sit in a unified inbox. WhatsApp Business, Facebook Messenger, and LINE are supported too.
- Wide marketplace: Around 385 integrations and apps connect Google, Microsoft 365, Slack, and Zoom meetings to your records.
- Freshworks suite fit: It ties tightly to other Freshworks products like Freshdesk and Freshmarketer for marketing オートメーション.
- Support on every tier: 24/5 support runs across all plans by phone, chat, and email.
私たちのチームが気づいたこと
Note: We have not logged extended hands-on time with Freshsales CRM yet. Everything above comes from published documentation, the Freshworks pricing page, and verified user reviews on G2 and Capterra, where the tool averages 4.5/5.
Freshsales CRMのメリットとデメリット
✅ メリット
- Free plan covers up to 3 users with most features included
- Entry pricing of $9 per user per month is excellent value for small businesses
- Freddy AIは、見込み客を評価し、取引リスクを予測し、次に取るべき最適な行動を提案します。
- Intuitive interface makes the tool easy to learn and roll out
- 21-day free trial runs on every pricing tier
❌ デメリット
- Navigation feels cluttered and loading times can be slow
- Around 385 integrations is fewer than established competitors offer
- Lacks some key functionality found in HubSpot and セールスフォース
- Native connectors with third-party software are limited outside the Freshworks family
Close CRM とは何ですか?
Close CRMは、中小企業向けに構築された営業プラットフォームです。
Its whole focus is turning leads into revenue.
Close integrates email, calling, and SMS into a single inbox.
Sales automation and workflow tools sit on top of that inbox.
Because of that mix, Close is often compared to sales engagement tools rather than traditional CRMs.
The video below shows the interface in motion.
Runner Up: Close CRM
Dial straight from your browser with a power dialer. Best for high-volume outbound sales reps who talk to prospects all day.
CRMの価格設定を閉じる
Close CRM prices by seat rather than by user. Here is the breakdown.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 必需品 | 1席あたり月額35ドル | Solo founders and tiny sales teams |
| 成長 | 1席あたり月額99ドル | Power dialer, email sequences, and workflows |
| 規模 | 1シートあたり月額139ドル | Call coaching and deeper customization |
Pricing verified August 2026.
無料トライアル: 14 days. A motivated team can get set up and running inside that window.
返金保証: No published refund window. Annual billing lowers the per-seat rate.
📌 注記： Every Close plan includes built in calling, texting, and email. Higher tiers add automation and collaboration, while the top plan layers on call coaching and more customization.
⚠️ Pricing conflict flagged: Our research notes list Startup, Professional, and Enterprise plans at $59, $109, and $149 per user monthly. The table above uses our verified pricing record instead. Either way, Close entry pricing sits well above most crm options, so smaller budgets need a careful look.
Close CRMの主なメリット
Here is where Close CRM earns its keep:
- クラス最高の通話性能： Users dial directly from their browser. No separate phone system is needed for phone calls.
- Predictive and power dialer: Both dialers automate the dialing process. Reps dial multiple numbers without touching a keypad.
- スマートビュー: Filters sort leads by specific criteria. That search-and-filter layer improves lead prioritization.
- Live coaching: Managers can assist sales reps during live calls. It shortens ramp time for new hires.
- 迅速なセットアップ： A CSV import tool loads contacts, and a free one-click migration tool pulls records from other CRMs.
- Activity timelines: Close captures all your sales activity on profile timelines, so outreach history stays visible.
- サポートとリソース: A help center, developer API documentation, and product updates back the platform. 安全 and responsible data handling are emphasized.
私たちのチームが気づいたこと
Our writer signed up for Close CRM and worked through everyday outreach tasks on desktop. Here is what stood out from that hands-on time:
CRMのメリットとデメリット
✅ メリット
- Best-in-class call functionality lets users dial directly from their browser
- Simplicity and ease of use drive full team engagement and quick onboarding
- Free one-click migration tool moves records from other CRMs
- Rated 4.7/5 on G2 based on user reviews
❌ デメリット
- Reporting functionality is considered weak for analyzing sales performance
- Not as customizable as other CRM platforms
- Integrates with over 80 other tools but misses some key connections
- Entry-level pricing is expensive next to comparable CRM options
機能比較
Ready for a closer look at Freshsales vs Close CRM? We walk through ten areas that decide most CRM purchases.
| 特徴 | フレッシュセールス CRM | CRMを閉じる |
|---|---|---|
| 開始価格 | 1ユーザーあたり月額9ドル | 1席あたり月額35ドル |
| 無料プラン | ✅ 最大3ユーザー | ❌ |
| 無料トライアル | ✅ 21日間 | ✅ 14日間 |
| 生まれながらの使命感 | ✅ | ✅ |
| パワーダイヤラー | ❌ | ✅ |
| AIによるリードスコアリング | ✅ フレディAI | ✅ セールスAI |
| 統合 | ✅ Around 385 | ✅ Over 80 |
| 高度なレポート | ✅ | ❌ Considered weak |
| マーケティングオートメーション | ✅ Freshmarketer経由 | ❌ |
| 最適な用途 | Small businesses wanting an all-round CRM | High-volume outbound sales teams |
1. Lead Scoring and Lead Management
フレッシュセールス CRM: Freddy AI scores each lead using behavior and profile signals. It flags deal risk and recommends the next best action. That helps sales reps chase more leads that actually convert.
CRMを閉じる: Smart Views filter leads against criteria you set. The result is a prioritized call list rather than a predictive score. It suits teams who trust their own qualification rules.
2. Contact Records and Inbox Management
フレッシュセールス CRM: Contacts sit inside a 360-degree view with a full interaction timeline. Centralized customer data cuts manual data entry across the team.
CRMを閉じる: Email, calls, and SMS land in one inbox. Reps work a single queue instead of hopping between tools, which keeps daily tasks tight.
3. Email Tracking and Conversations
フレッシュセールス CRM: You can send personalized bulk email and monitor activity on each send. Email templates and open tracking come standard on paid tiers.
CRMを閉じる: Conversations pull every channel into one thread per contact. Email sequences and SMS run beside calls, so nothing gets lost between channels.
4. Sales Sequences and Workflow Automation
フレッシュセールス CRM: Sequences automate repetitive tasks so reps spend more time selling. Follow ups fire on schedule without anyone remembering to send them.
CRMを閉じる: Workflows and automated reminders lift response rates with no manual effort. Automation is the reason many teams choose Close over a plain contact database.
5. Lead Capture and Deal Value Tools
フレッシュセールス CRM: Web forms capture inbound leads straight into the pipeline. Collected data then feeds personalized marketing campaigns.
CRMを閉じる: An ROI calculator models what the platform returns against seat cost. It is a sales tool aimed at buyers justifying the spend to finance.
6. AI Agents and Sales AI
フレッシュセールス CRM: Smart AI agents handle routine steps in the sales process. They summarize activity and surface accounts that have gone quiet.
CRMを閉じる: Sales AI focuses on call intelligence. It works on conversations rather than on scoring records across the whole customer base.
7. Copilots, Custom Objects and Custom Fields
フレッシュセールス CRM: The Freddy AI copilot answers questions about your pipeline in plain language. Higher tiers unlock custom objects and custom fields for unusual data models.
CRMを閉じる: Advanced CRM settings cover custom fields and multiple pipelines. Close is not as customizable as rival platforms, which limits adaptability for some businesses.
⚠️ 警告： If your business needs deep custom objects, test both on a free trial first. Neither tool matches Salesforce here.
8. Integrations and Other Tools
フレッシュセールス CRM: Around 385 integrations and apps connect Google, Microsoft 365, Slack, and Zoom meetings. Native connectors with third-party software stay limited outside other Freshworks products.
CRMを閉じる: Close integrates with over 80 tools. That covers the common stack, though a few key connections found elsewhere are missing.
9. Reporting and Support
フレッシュセールス CRM: Around a dozen predefined sales reports ship ready to use, and each one is customizable. AI insights help forecast revenue, and 24/5 support runs on every plan.
CRMを閉じる: Reports cover quick KPI checks and rep training. Reporting is the most common complaint in user reviews, which makes deep analysis harder than it should be.
10. 価格設定とコスト
Here are both pricing ladders side by side.
| ティア | フレッシュセールス CRM | CRMを閉じる |
|---|---|---|
| 無料 | 最大3ユーザー | ❌ |
| エントリ | 成長：ユーザー1人あたり月額9ドル | 基本プラン：月額35ドル/席 |
| 中 | プロ版：月額39ドル/ユーザー | 成長：月額99ドル/席 |
| トップ | エンタープライズ版：ユーザー1人あたり月額59ドル | 料金：1席あたり月額139ドル |
フレッシュセールス CRM: The top Freshsales plan costs less than the cheapest Close seat plus a little change. For a small business tracking budget per head, that gap decides the purchase.
CRMを閉じる: You pay a premium for the phone stack. If your reps make fifty calls a day, the dialer can earn that back. If they do not, the price is hard to defend.
さまざまなシナリオ
| 必要な場合は | 選ぶ | なぜ |
|---|---|---|
| 予算が限られている | フレッシュセールス CRM | $9 vs $35 entry price |
| Heavy outbound calling | CRMを閉じる | Predictive dialer built in |
| Marketing plus sales | フレッシュセールス CRM | Freshmarketer ties in |
| 徹底取材 | フレッシュセールス CRM | Close reporting is weak |
| Fastest rep onboarding | CRMを閉じる | シンプルで分かりやすいインターフェース |
| 初心者向けのスタート | フレッシュセールス CRM | Free plan, 21-day trial |
💰 あなたの予算
Ten seats on Close Essentials cost more than ten seats on Freshsales Enterprise. Run that math before you commit.
🔌 あなたの技術スタック
Already running Freshdesk or Freshmarketer? Freshsales slots in without extra work. Close offers a leaner integration list but covers the popular apps.
📞 Your Sales Processes
High-velocity outbound teams that live on the phone will get more leads worked per hour from Close. Teams juggling inbound forms, email, and long cycles fit Freshsales better.
🎓 あなたの経験レベル
Close wins on simplicity, and reps rarely need training to respond to a queue. Freshsales packs in more, though navigation can feel cluttered at first.
📱 Your Mobile Device Needs
Freshsales ships iOS and Android apps with offline access and call logging. Field reps who log sales activities between visits should weigh that heavily.
🆓 無料トライアルとデモ
Freshsales gives you 21 days, Close gives you 14. Import a real list of clients into both and work it for a week.
🛟 サポートオプション
Freshsales runs 24/5 support on every tier. Close support is described as proactive during onboarding, with free migration help and training.
切り替えガイド
Already on one of these? Here is what changes if you move.
🔄 Switching from Freshsales CRM to Close CRM?
✅ 得られるもの：
- A predictive dialer and power dialer for high-volume calls
- Live call coaching for managers training new sales reps
- A single inbox that merges email, SMS, and phone calls
❌ 失うもの：
- The free plan and the $9 entry price
- Freddy AI scoring and forecasting insights
- Marketing automation through other Freshworks products
📋切り替え方法：
- Freshsalesから連絡先、取引、メモをCSV形式でエクスポートする
- Create a Close account and start the 14-day trial
- Use the one-click migration tool, then rebuild your Smart Views
🔄 Switching from Close CRM to Freshsales CRM?
✅ 得られるもの：
- Much lower cost per user across every tier
- Stronger reporting with around a dozen customizable sales reports
- Around 385 integrations plus WhatsApp and Facebook Messenger channels
❌ 失うもの：
- The dialer stack that lets reps dial multiple numbers hands-free
- Live coaching during active calls
- The stripped-back interface that drives full team engagement
📋切り替え方法：
- Export leads, contacts, and call logs from Close as CSV
- Create a Freshsales account and open the 21-day free trial
- Import the files, map custom fields, then rebuild your pipelines
私たちのレビューで取り上げられなかったこと
This comparison focused on small businesses and mid-market sales teams. We did not test enterprise SSO, custom developer API builds, or bulk licensing for large companies. Our notes reflect the August 2026 versions of each platform, and both vendors ship product updates often. If you manage fifty or more users, your priorities will differ from what we covered here.
最終評決
| カテゴリ | 勝者 |
|---|---|
| 💰価格 | フレッシュセールス CRM |
| 📞 Calling & Outreach | CRMを閉じる |
| 🤖 AI機能 | フレッシュセールス CRM |
| 📊 報道 | フレッシュセールス CRM |
| 👶 使いやすさ | CRMを閉じる |
| 🔌 連携機能 | フレッシュセールス CRM |
| 📱 モバイルアプリ | フレッシュセールス CRM |
| 🏆総合優勝 | フレッシュセールス CRM |
🏆 受賞者：FRESHSALES CRM
Freshsales CRM wins 5 out of 7 categories.
最適な用途: Small businesses, mixed inbound and outbound sales, teams that want marketing and CRM in one place
Freshsales CRM and Close CRM chase different buyers. Freshsales is a broad customer relationship management platform with AI layered on top.
Close is a sales engagement tool wearing a CRM badge. It is excellent for inside teams that talk to prospects all day and want every call logged automatically.
If your reps burn through a call list daily, choose Close CRM. For everyone else managing customers, deals, and marketing on one budget, Freshsales is the safer buy.
Freshsales CRMの比較
Here is how Freshsales measures up against other crm options:
Freshsalesが勝利した点： Far cheaper paid tiers, built-in phone on lower plans, Freddy AI scoring without an add-on
HubSpotが優れている点： A much larger app marketplace, deeper content marketing tools, stronger reporting dashboards
Freshsalesが勝利した点： Cleaner onboarding, tighter link to Freshdesk, 24/5 support on every plan
Zohoが勝利した点： More custom modules, a broader business suite, lower cost at the very top tier
Freshsalesが勝利した点： A free plan for three users, native omnichannel messaging, AI forecasting included
パイプドライブ 勝利したタイトル： Faster pipeline setup, a snappier interface, simpler deal-stage editing
Freshsalesが勝利した点： Setup you finish in a day, no consultant required, transparent per-user pricing
Salesforceが優れている点： Unmatched customization, an enormous partner network, enterprise-scale data governance
Close CRMの比較
Here is how Close stacks up against other tools in the same space:
僅差での勝利： Browser-based dialing, faster rep onboarding, cleaner activity timelines
キープの勝利条件： Invoicing and payments, landing page 建設業者, longer nurture campaigns
僅差での勝利： Native calling and SMS, sales-first templates, sequence automation out of the box
月曜日の勝利： Flexible boards, cross-team project views, cheaper seats for non-sales staff
僅差での勝利： Outbound calling depth, rep-level coaching, faster lead prioritization
アクティブキャンペーン 勝利したタイトル： Email deliverability tooling, visual automation builders, lifecycle marketing depth
僅差での勝利： Call-heavy workflows, quicker setup, a tighter single inbox
Insightlyが勝利した点： Project delivery after the sale, custom dashboards, relationship mapping
よくある質問
クローズドCRMとは何ですか？
Close is a CRM built for outbound sales. It combines calling, email, and SMS in one inbox with automation on top, aimed at small and medium sized businesses.
毎月の費用はいくらですか？
Plans run $35, $99, and $139 per seat each month. A 14-day free trial lets you test the platform first.
FreshSalesはCRMですか？
Yes. It is the cloud-based CRM from Freshworks, launched in 2016, covering sales, marketing, and support handoffs from one customer record.
FreshSalesは永久に無料ですか？
There is a free plan for up to 3 users with most features included. Paid tiers start at $9 per user monthly after a 21-day trial.
Closeは他のCRMとどう違うのですか？
Most CRMs store records. Close blends storage with sales engagement, so calling, texting, and sequences run inside the same tool your reps already use daily.
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