⚡ 快速结论：
- 定价： Freshsales starts at $9/user/month vs Close 客户关系管理 at $35/seat/month.
- 最适合： Freshsales for general 中小企业 customer relationship management with marketing, Close CRM for high-velocity inside sales teams that live on the phone.
- 主要区别： Freshsales is a full CRM with Freddy AI, marketing, and 385+ integrations. Close CRM is a sales engagement tool with built-in calling and power dialer.
- 我们的选择： Freshsales CRM for most users — broader feature set, free plan for 3 users, and 21-day free trial at a fraction of the cost.
Choosing between Freshsales vs Close CRM comes down to one 问题.
Do you need a full CRM platform or a sales engagement tool?
Both promise to help your sales teams manage customer data and close more deals.
But they take very different approaches to sales activities.
Freshsales是Freshworks套件的一部分。 商业 工具。
Close CRM focuses tightly on phone calls, email, and SMS in a single 收件箱.
概述
本次对比涵盖价格、功能和易用性。
我们还会分析每种工具最适合哪些用户。
我们的信息来源包括已发布的规格说明、文档和 G2 评测。
Observations on Close CRM come from hands-on time with the platform.
最后，您就会知道哪款 CRM 最适合您。 商业.
Freshsales是什么？
Freshsales is an AI-powered CRM software for sales and marketing teams.
It launched in 2016 as the second major product from Freshworks.
The platform helps businesses manage customer interactions across the full sales lifecycle.
It includes Freddy AI for lead scoring and next best action suggestions.
Most teams pick it for the 360-degree customer view and built-in marketing 自动化.
Freshworks claims over 67,000 customers worldwide use its products on the website.
It’s especially well suited to small and medium sized businesses that want to manage customer relationships in one place.
Freshsales CRM
A full CRM with Freddy AI, marketing automation, and a free plan for up to 3 users. Excellent value for small and medium-sized businesses.
Freshsales 定价
Here’s what Freshsales costs in 2026. The pricing has dropped significantly over the years.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 生长 | 每用户每月 9 美元 | Small teams starting out with CRM |
| 专业版 | 每用户每月 39 美元 | Growing sales teams that need automation |
| 企业 | 每用户每月 59 美元 | Larger businesses with custom needs |
Pricing verified May 2026.
免费试用： Yes, 21-day free trial across all pricing tiers. No credit card required to start.
免费方案： Yes — Freshsales offers a free plan for up to 3 users with most features included.
退款保证： Freshsales doesn’t list a money-back guarantee. You can cancel anytime, but refunds depend on the billing cycle.
📌 笔记： The free plan is genuinely useful for early-stage startups testing CRM software. Most core features are unlocked, and there’s no time limit on the new account.
⚠️ 警告： Add-ons can push the price up. Freddy AI Co-Pilot, additional contacts, and extra phone credits are billed separately on top of the base plan.
Freshsales的主要优势
Here’s what makes Freshsales worth considering:
- Freddy AI 副驾驶： Scores leads, predicts deal risks, and recommends the next best action to close deals. It improves conversion rates by ranking leads on behavior and profile.
- 360度客户视图： Centralizes customer information with a complete history of every touchpoint. You see calls, emails, chats, and meetings on one timeline.
- 内置通讯工具： Freshsales CRM includes built-in phone, email, chat, and SMS capabilities within a unified inbox. It also connects with WhatsApp Business, Facebook Messenger, and LINE.
- 可视化流水线管理： Kanban boards let you track deal progress and identify bottlenecks. Drag and drop deals between stages on the desktop or mobile app.
- 营销自动化： Tightly integrated with Freshmarketer for personalized marketing campaigns. The collected customer data feeds directly into segmented email and SMS sends.
- 广阔的市场： Around 385 integrations connect Freshsales to Google, Microsoft 365, Slack, Zoom, and other freshworks products like Freshdesk. Zoom meetings can be scheduled and logged from within deals.
- 24/5 Support: Phone, chat, and email support across all plans. Even the free tier gets a fast connection to a human, not a bot.
我们的团队注意到了什么
Note: We haven’t had extensive hands-on time with Freshsales yet. The information above is based on Freshsales documentation and verified user reviews on platforms like G2 and Capterra.
According to G2 reviews, Freshsales is rated an average of 4.5 out of 5 stars by users.
Reviews on Capterra highlight the intuitive interface, making it easy to learn for new account owners.
However, some reviewers note that the user experience can feel slow and overwhelming during heavy data loads.
G2 reviewers also mention that Freshsales offers fewer integrations than larger competitors like HubSpot and Salesforce.
Freshsales 的优点和缺点
✅ 优点
- Free plan for up to 3 users with most features included
- 21-day free trial across all paid plans, no credit card required
- Freddy AI scores leads and suggests next best actions
- Around 385 integrations, including Slack, Zoom, and Microsoft 365
- Mobile app with offline access and call logging on any mobile device
❌缺点
- 用户反映加载速度慢、导航杂乱。
- Lacks some key functionality compared to HubSpot and Salesforce
- Limited native connectors with third-party solutions outside Freshworks
- Add-ons quickly raise the total monthly cost
什么是Close CRM？
Close CRM 是一个以销售为中心的平台，专为中小企业打造。
It centers on converting leads into revenue through direct 外联.
The tool combines CRM with sales engagement features in one platform.
Close CRM includes built-in calling, SMS, and email in a single inbox.
Most users choose Close for its best-in-class call functionality from the browser.
It’s especially popular with high-velocity inside sales teams that rely on phone calls.
关闭 CRM
A specialized CRM for small businesses focused on closing more deals through calls, SMS, and email. Best for high-volume inside sales teams.
关闭 CRM 定价
Here’s what Close CRM costs in 2026. Pricing is per seat per month.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 基本要素 | 每席每月 35 美元 | Solo founders and very small sales teams |
| 生长 | 每席每月 99 美元 | Scaling teams that need automation and 报道 |
| 规模 | 每席每月 139 美元 | Larger sales teams that need call coaching and advanced features |
Pricing verified May 2026.
免费试用： Yes, 14-day free trial on all plans. No credit card required to start a new account.
免费方案： No, Close CRM does not offer a permanent free plan.
退款保证： Close offers a 30-day money-back guarantee on annual subscriptions. Monthly plans can be canceled anytime.
📌 笔记： Close offers a free, one-click migration tool for users switching from other CRMs. The Essentials plan includes built-in calling, texting, and email solutions for sales reps.
⚠️ 警告： Close CRM’s entry-level pricing is considered mid-tier compared to other CRMs with similar functionalities. Smaller teams with limited budgets should weigh this carefully.
Close CRM 的主要优势
以下是Close CRM值得考虑的原因：
- 内置通话： Make calls directly from the Close platform with no separate phone system needed. Best-in-class built in calling lets you dial from your browser to talk to prospects without leaving the app.
- Power Dialer & Predictive Dialer: Automate the dialing process to dial multiple numbers in sequence. This makes Close excellent for high-volume outbound teams chasing more leads.
- Single-Inbox Sales Activity: Email, calling, and SMS land in one place. Profile timelines capture every customer touchpoint from clients automatically.
- Smart Views & Lead Filtering: Smart Views filter leads by specific criteria for prioritization. This helps reps focus on the prospects most likely to close.
- Workflow Automation & Follow-Ups: Workflows and automated follow-up reminders increase response rates. Sales reps spend less time on manual data entry and more time on actual sales processes.
- 在线辅导： Managers can listen in and assist sales reps during calls on higher tiers. The Scale plan adds these professional features for full team engagement.
- Quick Setup & Developer-Friendly API: CSV import for leads and contacts plus a free, one-click migration tool for other CRMs. A motivated team can be live within the 14-day free trial, and developer documentation is well maintained for custom builds. Close also ships frequent product updates.
我们的团队注意到了什么
我们的 作家 signed up for Close CRM and used it for everyday sales outreach tasks. Here’s what stood out:
关闭 CRM 的优缺点
✅ 优点
- Best-in-class call functionality with browser-based dialing
- Power dialer and predictive dialer for high-volume outbound
- Free, one-click migration tool from other CRMs
- Quick onboarding within the 14-day free trial
- Proactive customer support during onboarding
❌缺点
- Reporting functionality is considered weak by users
- Less customizable than other CRMs on the market
- Only 80+ integrations, fewer than competing CRM software
- Entry-level pricing is expensive compared to other CRM options
功能对比
Ready to dive into a detailed comparison of Freshsales vs Close CRM? We’ll explore 9 key features to help you decide which platform best suits your needs. Both tools handle the basics, but each has unique strengths that matter for different use cases.
| 特征 | 新鲜销售 | 关闭 CRM |
|---|---|---|
| 起价 | 每用户每月 9 美元 | 每席每月 35 美元 |
| 免费计划 | ✅（3 位用户） | ❌ |
| 免费试用期 | 21天 | 14天 |
| AI 线索评分 | ✅（Freddy AI） | ✅ (Sales AI) |
| Built-In Power Dialer | ❌ | ✅ |
| 营销自动化 | ✅ | ❌ |
| 集成 | ~385 | 80+ |
| 移动应用 | ✅（iOS & 安卓) | ✅（iOS 和 Android） |
| 24/5 电话支持 | ✅（所有方案） | ✅（付费计划） |
| 最适合 | SMB customer relationship management | High-velocity inside sales |
1. Lead Management & Scoring
Freshsales： Freddy AI scores leads based on behavior and profile. It also predicts deal risks and suggests the next best action to close deals. Reviews on G2 cite the lead-scoring engine as a top reason teams choose Freshsales.
关闭客户关系管理系统： Smart Views filter leads by specific criteria for improved prioritization. Sales AI surfaces hot leads, but the focus is more on outreach than predictive scoring. Lead management here is built around action, not analysis.
2. Built-In Calling & Dialer
Freshsales： Includes one-click phone calling within the unified inbox. It logs calls automatically against contacts and accounts. There’s no native power dialer or predictive dialer, which is a gap for outbound-heavy sales teams.
关闭客户关系管理系统： Best-in-class call functionality lets you dial directly from your browser. Both predictive and power dialer functionalities automate the dialing process. Higher tiers add live call coaching so managers can assist sales reps in real time.
⚠️ 警告： If your sales team makes 50+ calls a day, Close CRM’s dialer will save more hours than Freshsales can. This is the single biggest functional gap between the two.
3. Email & Outreach Tools
Freshsales： Send personalized bulk email and monitor activity on those messages. Sales sequences automate follow ups. Email templates and event tracking are included on the Pro plan.
关闭客户关系管理系统： Email sequences, templates, and bulk email are core features. The single inbox unifies email with calling and SMS so reps don’t switch tools. Workflows and automated follow-up reminders trigger without manual data entry.
4. Pipeline & Deal Management
Freshsales： Visual sales pipelines using Kanban boards make it easy to track deal progress. You can identify bottlenecks at a glance. Multiple pipelines are supported on Pro and Enterprise tiers.
关闭客户关系管理系统： Visual pipeline view with multiple pipelines on higher tiers. The pipeline UI is action-oriented, with calling and email available from each deal card. Custom fields and custom objects extend deal data on the Scale plan.
5. 报告与分析
Freshsales： Around a dozen predefined sales reports, all fully customizable. Reports and AI insights help track team performance and forecast revenue. This is one area where Freshsales clearly outperforms Close CRM.
关闭客户关系管理系统： Reporting tools include quick KPI reports and custom graphs on the Scale plan. However, G2 reviewers consistently report the reporting functionality as weak. Analyzing complex sales performance can require exporting data to other tools.
6. 营销能力
Freshsales： Tightly integrated with Freshmarketer for email, SMS, and chat campaigns. Customer data feeds personalized marketing campaigns directly. This makes Freshsales a true CRM for both sales and marketing teams.
关闭客户关系管理系统： No native marketing automation platform. Close focuses entirely on sales outreach, not marketing campaigns. Teams that need both will pair Close with a separate marketing tool.
7. 集成与市场
Freshsales： Around 385 integrations connect to Google, Microsoft 365, Slack, Zoom, and other freshworks products. WhatsApp Business, Facebook Messenger, and LINE are supported for omnichannel communication. Native connectors with non-Freshworks tools are more limited.
关闭客户关系管理系统： Integrates with over 80 other tools, including Zapier, HubSpot, and Mailchimp. The list is shorter, but covers most popular sales stacks. API documentation is well-maintained for custom builds.
8. 人工智能与自动化
Freshsales： Freddy AI Co-Pilot scores leads, predicts deal risks, and recommends next best actions. Smart AI Agents handle repetitive sales activities. Freshsales automates routine tasks, freeing up sales reps to focus on selling.
关闭客户关系管理系统： Sales AI helps surface hot leads and 工艺 outreach. Workflow automations reduce manual workload across the sales process. The AI is more focused on outreach assistance than forecasting.
9. 易用性和设置
Freshsales： The intuitive interface makes Freshsales easy to learn for new users. However, some reviewers note that the platform can feel cluttered as you load more customer data. Users score it 4.5/5 on average across review platforms.
关闭客户关系管理系统： Praised for simplicity and full team engagement during onboarding. The CSV import tool and free one-click migration speed setup. Customer support is described as proactive, including free migration help and training.
定价与成本
让我们来并排比较一下这些定价方案。
| 计划层级 | 新鲜销售 | 关闭 CRM |
|---|---|---|
| 自由的 | ✅ Free for up to 3 users | ❌ |
| 入门级 | Growth: $9/user/month | Essentials: $35/seat/month |
| 中级 | 专业版：39 美元/用户/月 | Growth: $99/seat/month |
| 顶级 | Enterprise: $59/user/month | Scale: $139/seat/month |
| 免费试用 | 21天 | 14天 |
Freshsales： Excellent value for money, particularly for small and medium-sized businesses. The entry-level Growth plan at $9/user/month is roughly 4x cheaper than Close CRM’s Essentials. Add-ons can raise the bill, but the base price is hard to beat.
关闭客户关系管理系统： Entry-level pricing is considered expensive compared to other CRM options. The trade-off is that built-in calling, texting, and email solutions are included from day one, with no need to bolt on extra tools. For phone-heavy teams, the all-in-one cost can still come out ahead.
不同场景
| 如果您需要…… | 选择 | 为什么 |
|---|---|---|
| Tight budget under $15/seat | 新鲜销售 | $9/user/month vs $35/seat/month |
| High-volume cold calling | 关闭 CRM | Power dialer dials multiple numbers |
| Marketing automation built in | 新鲜销售 | Native Freshmarketer integration |
| Live call coaching | 关闭 CRM | Available on Scale plan |
| 免费试用计划 | 新鲜销售 | Permanent free plan for 3 users |
| One-click migration from another CRM | 关闭 CRM | Free migration tool included |
| Strong reporting & forecasting | 新鲜销售 | Custom reports and AI insights |
💰 您的预算
If your monthly software budget is tight, Freshsales is the obvious pick. The free plan covers 3 users, and paid plans start at $9/user/month.
🔌 您的技术栈
Freshsales connects to around 385 apps, especially other Freshworks products. Close CRM integrates with 80+ tools, but covers the major sales stack categories.
📞 您的销售流程
If your sales team lives on the phone, Close CRM’s built-in dialer is unmatched. If you balance calls with email, chat, and marketing, Freshsales covers more ground.
🎓您的经验水平
Both tools are beginner-friendly, but Close CRM has the edge for quick onboarding. Freshsales rewards teams willing to learn the broader Freshworks suite.
🆓 免费试用和演示
Freshsales offers a 21-day free trial across all tiers, plus a permanent free plan. Close CRM offers a 14-day free trial. No credit card required for either to start a new account.
🛟 支持选项
Freshsales provides 24/5 support across all plans via phone, chat, and email. Close CRM offers proactive onboarding help and an extensive help center with API documentation.
👥 您的团队规模
Freshsales scales from solo founder to enterprise with predictable per-user pricing. Close CRM is designed primarily for small to medium-sized sales teams focusing on high-velocity outbound sales.
切换指南
已经在使用这些工具之一了吗？如果您切换到其他工具，以下是您可能遇到的情况。
🔄 Switching from Freshsales to Close CRM?
✅ 你将获得：
- Built-in power dialer and predictive dialer for outbound calls
- Live call coaching tools on the Scale plan
- Tighter focus on sales outreach with fewer distractions
❌ 你会失去什么：
- Freddy AI lead scoring and deal risk predictions
- Native Freshmarketer marketing automation
- Free plan tier — Close has no permanent free option
📋 如何切换：
- Export contacts, deals, and activity history from Freshsales as CSV
- Start a 14-day free trial on Close CRM
- Use Close CRM’s free one-click migration tool to import your data
🔄 Switching from Close CRM to Freshsales?
✅ 你将获得：
- Lower entry-level pricing — $9/user/month vs $35/seat/month
- Native marketing automation and Freddy AI
- A free plan for up to 3 users plus a longer 21-day free trial
❌ 你会失去什么：
- Power dialer and predictive dialer for high-volume calling
- 销售经理实时电话辅导
- One-click migration from other CRMs
📋 如何切换：
- Export your Close CRM leads, contacts, and pipeline data as CSV
- Sign up for the Freshsales 21-day free trial
- Use the Freshsales import tool to upload your CSV files into the new account
我们的评测没有涵盖的内容
This comparison focused on small and medium-sized businesses. We didn’t test enterprise SSO, custom 安全 requirements, or large-team deployments above 50 seats. Our review didn’t cover deep API customization or specific industry workflows like real estate or debt collection. Pricing reflects what’s published as of May 2026 — changes after that date won’t appear here. If your sales process involves complex multi-team handoffs or international compliance, your priorities may differ from what we’ve described.
最终判决
| 类别 | 优胜者 |
|---|---|
| 💰 定价 | 新鲜销售 |
| 📞 Calling & Dialer | 关闭 CRM |
| 🤖 AI & Lead Scoring | 新鲜销售 |
| 📊 报道 | 新鲜销售 |
| 📧 营销自动化 | 新鲜销售 |
| 👶 易用性 | 关闭 CRM |
| 🔌 集成 | 新鲜销售 |
| 🏆 总冠军 | 新鲜销售 |
🏆 优胜者：FRESHSALES CRM
Freshsales wins 5 out of 7 categories.
最适合： SMB customer relationship management, sales and marketing teams, businesses on a budget
Freshsales and Close CRM solve different problems. Freshsales is a full CRM platform with AI, marketing, and reporting built in. Close CRM is a sales engagement tool with the best calling experience in the category.
Close CRM is excellent for high-velocity inside sales teams that dial multiple numbers all day. The power dialer alone can justify the higher price for the right team.
However, if you need broader CRM software with marketing, lead scoring, and a free plan, Freshsales is the better choice for most businesses.
Start with the 21-day free trial and see if it fits your sales process.
Freshsales 的更多比较
以下是Freshsales与其他竞争对手的对比：
Freshsales 在以下方面胜出： Lower entry pricing at $9/user/month, included Freddy AI on paid plans, simpler interface for small businesses.
HubSpot 在以下方面胜出： Larger marketplace with thousands of apps, deeper inbound marketing tools, more advanced reporting and dashboards.
Freshsales vs Zoho 客户关系管理
Freshsales 在以下方面胜出： Cleaner intuitive interface, tighter Freddy AI integration, 21-day free trial without credit card.
Zoho CRM 的优势在于： Massive feature breadth across the Zoho One suite, lower per-user pricing on annual billing, deeper customization options.
Freshsales vs 管道驱动
Freshsales 在以下方面胜出： Free plan availability, native marketing automation via Freshmarketer, broader omnichannel communication including WhatsApp.
Pipedrive 获胜： More polished pipeline management UX, easier learning curve, stronger third-party integrations outside the Freshworks suite.
Freshsales 在以下方面胜出： Far lower total cost, faster setup time, better fit for small to medium-sized businesses without dedicated admins.
Salesforce 的优势在于： Enterprise-scale customization, larger AppExchange marketplace, advanced features for complex multi-team sales orgs.
相比之下，Close CRM 的优势更多
以下是Close CRM与其他竞争对手的对比：
成交 CRM 的关键在于： Best-in-class browser-based calling, power dialer for high-volume outbound, simpler tool focused on sales execution.
HubSpot 在以下方面胜出： Free CRM tier, much larger app marketplace, broader marketing and service hubs alongside sales.
关闭 CRM 与 ActiveCampaign
成交 CRM 的关键在于： Built-in calling and SMS in a single inbox, better fit for outbound sales reps, faster onboarding for sales teams.
ActiveCampaign 在以下方面胜出： Far stronger email marketing automation, lower entry-level pricing, advanced segmentation and behavioral triggers.
关闭 CRM 与 基普
成交 CRM 的关键在于： Faster sales-focused workflow, predictive dialer, better fit for inside sales reps doing daily call blocks.
Keap 获胜理由： Stronger marketing automation, e-commerce features for solo founders, broader 小型企业 toolkit beyond sales.
成交 CRM 的关键在于： Quick setup with one-click migration, far simpler interface, no admin needed to manage the platform.
Salesforce 的优势在于： Enterprise-scale custom objects, deeper reporting and forecasting, broader fit for cross-functional revenue teams.
常见问题解答
Freshsales是CRM系统吗？
Yes, Freshsales is a customer relationship management platform from Freshworks. It centralizes customer data, automates sales activities, and includes Freddy AI for lead scoring. The platform is designed for sales teams and businesses of all sizes.
Close CRM每月费用是多少？
Close CRM costs $35/seat/month for Essentials, $99/seat/month for Growth, and $139/seat/month for Scale. There’s a 14-day free trial with no credit card required. Annual billing offers a small discount on the Startup tier.
Does Freshsales have a free plan?
Yes, Freshsales offers a free plan for up to 3 users with most features included. The free tier covers contact and deal management, plus 24/5 support. It’s an excellent value option for solo founders and early-stage startups testing CRM software.
Close 与其他 CRM 系统有何不同？
Close combines CRM and sales engagement features in one tool, which is unusual for traditional CRM software. The built-in calling, power dialer, and unified inbox make it especially effective for high-volume inside sales. It’s often compared to sales engagement tools rather than typical CRMs.
Which is better for small businesses, Freshsales or Close CRM?
For most small businesses, Freshsales offers better overall value. The free plan, lower paid pricing at $9/user/month, and broader CRM software features cover marketing, sales, and support. Close CRM is the better fit only when phone-based outreach is the core sales activity.
Why does the Freshsales site sometimes show “Verifying you are human” or “Verification successful waiting” messages?
That’s Cloudflare’s bot protection layer in front of the Freshworks website. The check usually completes in a few seconds, and you may see a Ray ID at the bottom while it’s verifying. Once the connection is verified, the site properly loads so you can search the product pages and respond to forms. If the page is stuck waiting, refresh the browser or try again from a different network.
Do Freshsales and Close CRM offer professional features and startup features in the same plan?
No — both vendors split features across tiers. Freshsales bundles startup features into the free plan and Growth tier, with professional features like advanced reporting and AI insights on Pro and Enterprise. Close CRM keeps the power dialer on Essentials but reserves call coaching, custom graphs, and add ons for the higher Growth and Scale plans. Always check the latest pricing pages before you sign up.
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