IT operations are now more complex than ever.
Alert fatigue is a huge problem for your team.
You have too much 数据 and not enough people to watch it all.
Things break, and fixing them takes too long.
AI offers a real way to fix these issues.
The newest tools 制作 your team highly productive.
Are you ready to see the future of IT?
We list the 9 Best AI tools for ITOps in 2026.
These tools will completely change how your IT team works.
What is the Best AI Tool for ITOps?
选择完美 人工智能工具 for IT Operations is a huge task.
The best one will save you time and money.
It should also fix problems before they happen.
We looked at the top platforms and their AI features.
The list below gives you our ranking for 2026. This is the simple list you need right now.
1. Atera (⭐️4.9)
Atera unifies RMM and PSA tools on a single cloud platform.
It brings you 自主 IT with IT Autopilot and AI Copilot.
This helps technicians move faster. It resolves many issues on its own.
我们的观点
亲身体验 Atera！加入遍布 120 多个国家/地区的 13,000 多名客户的行列。借助 AI 副驾驶，减少 35% 的工单。
主要优势
- 平均每周可提高团队生产力 11-13 小时。
- 确保安全系统的补丁成功率达到 97%。
- 轻松管理 600 万台设备。
- 使用 AI Copilot 生成准确率达 90% 的脚本。
- 自动解决 50% 的工单。
定价
阿特拉 提供免费试用和多种定价方案以下是详细分析：
- MSP 专业计划： 每月起价 129 美元
- MSP增长计划： 每月 179 美元
- MSP电源计划： 每月 209 美元
- MSP超级大国计划： 请联系我们获取价格信息。
- IT部门专业规划： 起价每月 149 美元
- IT部门专家方案： 每月 189 美元
- IT部门总体规划： 每月 219 美元
- IT部门企业计划： 请联系我们获取价格信息。
优点
缺点
2. NinjaOne（⭐️4.5）
NinjaOne is a modern, unified 信息技术管理 平台。
它着重于 端点管理 and RMM.
Its AI features reduce alert noise. They also accelerate root cause analysis.
This helps your team be more proactive.
主要优势
- 集中控制： 从单一位置管理所有设备。
- 强大的自动化功能： 自动化任务可以节省时间。
- 可靠的补丁： 保持系统更新和安全。
- 快速远程访问： 即刻 连接到用户设备。
- 卓越的支持： 需要帮助时，可快速获得帮助。
- 保修跟踪： 全面追踪您的设备保修情况。
定价
- 免费试用
- 没有公开的固定价格。
- 联系他们获取个性化报价。
优点
缺点
3. ConnectWise (⭐️4.2)
ConnectWise offers a huge suite of IT solutions.
Its AI is mainly used in cybersecurity and RMM.
It automates response to threats.
The platform also uses AI to generate scripts for technicians.
主要优势
- 完整PSA套件： 管理项目、账单和销售。
- 稳健的RMM： 监控和管理所有终端。
- 强整合： 可与其他多种工具连接。
- 自动化工作流程： 设置任务自动运行。
- 详细报告： 深入了解您的业务。
- 移动访问： 随时随地轻松管理。
定价
- 提供免费试用。
- 没有公开的固定价格。
- 请联系销售部门获取报价。
优点
缺点
4. Kaseya (⭐️4.0)
Kaseya’s AI suite is called Cooper AI.
It provides insights, bots, and a copilot. Cooper AI automates routine tasks.
It gives technicians real-time support.
This is key to boosting overall productivity.
主要优势
- 一体化平台： 一套套房，满足多种需求。
- 强大的自动化能力： 实现日常IT任务自动化。
- 统一管理： 集中管理IT。
- 内置文档： 快速获取关键信息。
- IT Glue 集成： 无缝知识共享。
- 安全重点： 加强您的网络防御。
定价
- 提供免费演示版。
- 没有公开的固定价格。
- 可提供定制报价。
优点
缺点
5. N-able（⭐️3.8）
N-able provides cloud-based IT management solutions.
它非常注重安全， 自动化.
The platform uses AI to help support staff.
It handles complex workflows and provides deep research assistance.
主要优势
- 综合风险管理： 全面远程监控。
- 高级安全： 防范网络威胁。
- 补丁管理： 请确保所有软件均为最新版本。
- 备份与恢复： 轻松保障客户数据安全。
- 报告工具： 深入了解IT健康状况。
- 自动化： 简化日常IT任务。
定价
- 提供免费试用。
- 没有公开的固定价格。
- 可提供定制报价。
优点
缺点
6. 超级行动 (⭐️3.6)
超级行动 is an all-in-one RMM and PSA tool.
It uses AI to streamline service delivery.
Its key feature is intelligent alerting.
It removes noise so your team only sees the issues that truly matter.
主要优势
- 统一的PSA/RMM： 一体化IT管理。
- 现代界面： 易于使用和操作。
- 智能自动化： 自动化许多日常任务。
- 人工智能驱动的洞察： 获取智能建议。
- 主动监控： 及早发现问题。
- 终端安全： 确保设备安全无损。
定价
- 友情提示：起价 79 美元/用户/月。
- RMM 专用：起价为 99 美元/用户/月。
- 统一基础版：129美元/用户/月。
- Unified Advance：159 美元/用户/月。
优点
缺点
7. ManageEngine (⭐️3.3)
ManageEngine 提供种类繁多的 IT 管理产品。
They use AI for advanced IT analytics.
This includes predictive analytics and augmented insights.
It is great for full-stack observability.
主要优势
- 产品种类丰富： 许多IT工具。
- 经济实惠： 通常价格更实惠。
- 强有力的报道： 获取有价值的数据洞察。
- 自动化能力： 有效实现任务自动化。
- 可扩展的解决方案： 随着您的业务发展而成长。
- 混合云支持： 灵活部署。
定价
- 提供免费试用。
- 可提供定制报价。
优点
缺点
8. Freshservice（⭐️3.1）
Freshservice is an intelligent service management solution.
It uses Freddy AI. Freddy provides timely insights on trends.
It also helps employees with immediate self-service.
This makes issue resolution much faster.
我们的观点
体验 Freshservice，这款专为现代办公场所打造的 ITSM 解决方案。了解为什么超过 73,000 家企业信赖 Freshservice，以简化 IT 管理并提升员工满意度。
主要优势
- Freddy AI 副驾驶： 这款人工智能助手已内置于平台中，可以帮助您更快地解决工单。人工智能助手可以协助您完成诸如创建工单摘要和提供智能建议等任务，从而为您的团队节省大量时间。
- 事件管理： Freshservice 在处理和解决问题方面表现出色。您可以自动将工单分配给合适的团队成员。这确保问题能够快速解决，从而减少停机时间。
- 服务水平协议管理： 您可以轻松设置服务级别协议 (SLA)。平台会自动发送 SLA 违规警报，帮助您的团队达成服务目标。
- 免费方案： Freshservice 为最多三名客服人员提供免费套餐。这对于小型团队和初创公司来说，是零成本入门的绝佳方式。
定价
Freshservice 的定价基于客服人员数量。入门级年度套餐起价为每位客服人员每月 19 美元。这是一种灵活的模式，可随团队规模的增长而扩展。
- 起动机： 起价为每位代理每月 19 美元（按年计费）。
- 生长： 起价为每位代理每月 49 美元（按年计费）。
- 优点： 起价为每位代理每月 95 美元（按年计费）。
- 企业： 请联系他们获取定制报价。
优点
缺点
9. SyncroMSP (⭐️2.9)
SyncroMSP integrates RMM and PSA into one tool.
Its in-house AI features are for smart ticket management.
The platform uses sentiment analysis.
It prioritizes tickets based on the user’s emotions.
主要优势
- 多功能工具： RMM、PSA、远程访问。
- 按技术收费： 价格实惠，适合成长型团队。
- 综合计费： 简化发票流程。
- 脚本引擎： 轻松实现复杂任务的自动化。
- 内置票务系统： 管理服务台请求。
- 良好的社区： 向其他用户寻求帮助。
定价
- 核心套餐：每位用户每月 129 美元。
- 团队套餐：每位用户每月 179 美元。
优点
缺点
What Should You Look for When Choosing an AI Tool for ITOps?
- Prediction and Prevention: Does the tool use AI to predict failures? It must find small issues before they become huge outages. This is the main point of using AI.
- Root Cause Analysis (RCA): The tool must quickly identify 为什么 a problem occurred. It should not just tell you that something is broken. Fast RCA is vital for lowering your Mean Time to Resolution (MTTR).
- Intelligent Alerting: Look for tools that cut alert noise. A good platform will group or suppress duplicate warnings. This stops your team from getting alert fatigue.
- 自动化: The system needs to automate common fixes (remediation). This frees up your human IT staff. It should handle routine tasks, such as restarting a service.
- Data Integration: Can the AI tool talk to your other systems? It must link with your existing ticketing (ITSM) and monitoring tools. Seamless integration means better, cleaner data.
- Explainability: Can you trust the AI’s decisions? The platform should offer some transparency on 如何 it concluded. This builds user trust.
- 可扩展性： The solution must scale with your 商业. It needs to handle more data and complexity without slowing down.
- 用户体验（UX）： Is the tool easy for your team to use? A clean, intuitive dashboard means faster adoption and greater efficiency from day one.
- 供应商支持： You need a company with a strong reputation. Good, responsive support is a must-have for AI tools that need constant updates and tuning.
How Can AI Tools for ITOps Benefit You?
AI gives your IT team huge advantages.
It handles the growing complexity of IT infrastructure.
Your team gets real power from machine learning.
This helps you manage hybrid and multi-cloud setups much better.
These tools watch your systems 24/7.
They provide real user monitoring and intelligent infrastructure monitoring.
This means you stop fixing things after they break.
Instead, you get actionable insights to prevent problems.
This is especially key in complex multi-cloud environments.
AI handles the noise and automates routine IT tasks.
This frees up your best staff. They can focus on strategy and growth instead of daily operations management.
This new way of working saves money and keeps services running smoothly.
买家指南
When conducting our research to find the best AI tools for ITOps, we used these factors.
Our goal was to find software solutions designed for optimal IT operations in modern IT environments.
- Core Capabilities (AI-Powered Functionality): We checked if the software solutions were truly AI-powered. We looked for core features such as event correlation, anomaly detection, and predictive analysis, and at how well they automatically detect anomalies. This is key to improving service reliability.
- Performance Monitoring: We examined the depth of infrastructure monitoring, network performance monitoring, and application performance management (APM). This included checks for the database performance analyzer and real user monitoring. The ability to track network performance was critical.
- IT Operations and Management: We assessed their core operations tools for the IT operations team. This covered asset management, task management, project management, incident management, and service request handling. We prioritized tools that provide advanced analytics and event management.
- Automation and Workflow: We scored tools on their advanced automation features and ability to create automated workflows. We looked for effective handling of repetitive IT tasks and incident response acceleration. We also assessed noise reduction capabilities.
- Data and Insights: A platform must use big data analytics and historical data effectively. We looked for the quality of data collection, visualization tools, and the ability to deliver actionable insights from numerous data points. This proves the tool is a true AIOps 平台。
- Integration and Environment Support: We prioritized a strong, deep integration ecosystem and integration capabilities. The platform must support cloud services, hybrid and multi-cloud setups, and manage hybrid environments and complex environments effectively to deliver reliable services.
- Business Outcomes and Efficiency: The tools needed to demonstrate clear key benefits such as achieving operational efficiency, improving service quality, resolving performance bottlenecks, optimizing resource usage, and driving better business outcomes.
- Pricing and Support: We looked at different pricing models, including custom pricing and usage-based pricing. We also assessed the quality of support, community presence, and clear refund policies. This ensures the tools can support modern IT operations effectively.
- Service Intelligence: We looked for features that elevate basic IT to service intelligence to help deliver reliable services.
总结
We have now shown you the top AIOps tools for 2026.
These platforms are not just simple helpers.
They are full game-changers for your IT team.
We looked at which features truly matter, such as strong application performance monitoring.
We also covered the need to support complex hybrid cloud environments.
AI takes away the guesswork and the alert noise.
It lets your team focus on important growth tasks.
We did all the hard research for you. Our ranked list is based on real-world factors.
Choosing any of our top nine tools will strengthen your IT operations.
Start your free trial today and see the power for yourself.
常见问题解答
What does AI bring to IT Operations?
Artificial intelligence uses data to find patterns and problems. It shifts IT from being reactive to proactive. This helps your team avoid unexpected outages and delays.
How does AI help with alert fatigue?
AI management tools use event correlation to reduce noise. They combine many alerts into one single incident. This means your IT team only focuses on the most critical issues.
Can AI automate my IT processes?
Yes, workflow automation is a key benefit. AI platforms are used to set up automatic responses. They can fix common problems or escalate critical issues without human action.
What is the main job of operations monitoring in AIOps?
Operations monitoring constantly collects data from systems. AI then analyzes this data in real-time. This lets the system automatically detect problems and suggest solutions fast.
Does AIOps change my business processes?
AIOps greatly improves existing business processes. It makes them faster and more accurate. This leads to greater efficiency, lower costs, and better overall service delivery.
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