The constant challenges of managing IT operations can feel overwhelming, right?
You’re buried in 数据, but it’s scattered everywhere.
It’s challenging to identify what’s needed to resolve issues quickly.
This lack of a clear picture leads to wasted time and resources.
What if you could see everything in one place?
Imagine having a dashboard that gives you the insights you need.
Our article on the 9 best IT reporting tools will show you how to solve this problem.
These tools can help you take control of your data, boost your efficiency, and prove your team’s impact.
What are the Best IT Reporting Tools?
It can be challenging to determine which IT reporting tool is best suited for your needs.
They all promise a lot, but what do they actually do?
We’ve researched to save you time.
Here is our list of the top IT reporting tools you should consider.
1. Atera (⭐️4.9)
Atera 是一个完整的 信息技术管理 平台。
It offers a variety of IT reporting features.
What makes Atera stand out are its unique AI capabilities.
我们的看法
亲身体验 Atera！加入遍布 120 多个国家/地区的 13,000 多名客户的行列。使用 AI Copilot 将票据减少 35%。
主要优势
- 平均每周提高团队工作效率 11-13 个小时。
- 安全系统的补丁成功率达到 97%。
- 轻松处理 600 万台设备
- 使用 AI Copilot 生成精确度为 90% 的脚本。
- 自动解决 50% 票。
定价
阿特拉 提供免费试用和一系列定价选项.具体情况如下：
- MSP 专业计划： 每月 $129 起
- MSP 增长计划： $179/月
- MSP 电力计划： 每月 $209
- MSP 超级大国计划： 如需了解价格，请联系我们。
- IT 部门专业计划： 起价 $149/月
- IT 部门专家计划： $189/月
- IT 部门总体规划： $219/月
- IT 部门企业计划： 如需了解价格，请联系我们。
优点
缺点
2.NinjaOne (⭐️4.6)
NinjaOne is a popular IT management solution.
Its reporting features are praised for being user-friendly and easy to navigate.
This makes it simple to get the data you need without any hassle.
主要优势
- 集中控制： 从单一位置管理所有设备。
- 强大的自动化功能： 自动执行任务，节省时间。
- 可靠的补丁： 保持系统更新和安全。
- 快速远程访问： 即时 连接用户设备。
- 出色的支持： 在需要时快速获得帮助。
- 保修跟踪： 跟踪设备保修 100%。
定价
- 可免费试用
- 无公共固定价格。
- 如需个性化报价，请联系他们。
优点
缺点
3. N-able (⭐️4.3)
N-able provides multiple reporting mechanisms.
You can get technical details on devices and also generate executive summaries.
It’s great for showing clients the value you provide.
主要优势
- 全面的 RMM： 全面远程监控。
- 高级安全： 防范网络威胁。
- 补丁管理： 及时更新所有软件。
- 备份和恢复： 轻松保护客户数据。
- 报告工具： 深入了解 IT 健康状况。
- 自动化： 简化日常 IT 任务。
定价
- 可免费试用。
- 无公共固定价格。
- 可定制报价。
优点
缺点
4. Kaseya (⭐️4.0)
Kaseya’s VSA platform allows you to create detailed reports with ease.
You can get information on everything from CPU usage to patching.
This helps you keep a pulse on your IT environment.
主要优势
- 一体化平台： 一套房满足多种需求。
- 自动化程度高： 将日常 IT 琐事自动化。
- 统一管理： 从一个地方管理 IT。
- 内置文档： 快速访问关键信息。
- IT 胶水集成： 无缝知识共享。
- 安全焦点： 加强网络防御。
定价
- 提供免费演示。
- 无公共固定价格。
- 可定制报价。
优点
缺点
5. ConnectWise (⭐️3.8)
ConnectWise offers strong reporting through its platform.
It’s designed to help you track key performance indicators.
This allows you to show clients you are meeting your promises.
主要优势
- 全套 PSA 套件： 管理项目、账单和销售。
- 稳健的 RMM： 监控和管理所有端点。
- 强大的集成： 可与许多其他工具连接。
- 自动化工作流程： 设置任务自行运行。
- 详细报告： 深入了解您的业务。
- 移动访问： 随时随地轻松管理
定价
- 可免费试用。
- 无公共固定价格。
- 如需报价，请联系销售人员。
优点
缺点
6. SuperOps (⭐️3.6)
SuperOps provides a variety of pre-designed reports to get you started.
You can also create your own custom reports.
This lets you focus on the metrics that matter most to your 生意.
主要优势
- 统一 PSA/RMM： 一体化 IT 管理。
- 现代界面： 易于使用和导航。
- 智能自动化： 自动执行多项日常任务
- 人工智能驱动的洞察力： 获得明智的建议。
- 主动监测： 尽早发现问题。
- 端点安全 确保设备安全可靠。
定价
- 仅限 PSA：起价为 $79/用户/月。
- 仅限 RMM：起价 $99/用户/月。
- 统一基本型：$129/用户/月。
- 统一预付款：$159/用户/月。
优点
缺点
7. ManageEngine (⭐️3.3)
ManageEngine offers advanced analytics and reporting.
You can blend data from different IT applications into one console.
This gives you a unified view of your operations.
主要优势
- 产品范围广泛： 信息技术工具众多。
- 成本效益高： 通常是更实惠的选择。
- 强有力的报告： 获得良好的数据洞察力。
- 自动化能力： 实现任务自动化。
- 可扩展的解决方案： 与您的业务共同成长。
- 混合云支持： 灵活部署。
定价
- 可免费试用。
- 可定制报价。
优点
缺点
8. Freshservice (⭐️3.1)
Freshservice lets you create custom reports with a simple interface.
You can visualize data with various charts and tables.
This makes it easy to understand your ticket volumes and team performance.
我们的看法
体验 Freshservice，专为现代工作场所打造的 ITSM 解决方案。了解为什么 73,000 多家企业信赖 Freshservice 来简化 IT 和取悦员工。
主要优势
- Freddy AI 副驾驶： 该平台内置了人工智能助手。它可以帮助您更快地解决票单问题。AI Copilot 可协助完成创建票单摘要和提供智能建议等任务。这为您的团队节省了大量时间。
- 事件管理： Freshservice 擅长处理和解决问题。您可以将问题单自动转给正确的团队成员。这可确保问题迅速得到解决，减少停机时间。
- 服务水平协议管理： 您可以轻松设置服务水平协议（SLA）。平台会自动发送违反 SLA 的警报。这有助于您的团队实现服务目标。
- 免费计划： Freshservice 为最多三名代理提供免费计划。对于小型团队和初创公司来说，这是一种无需任何费用即可开始使用的好方法。
定价
Freshservice 的定价基于代理数量。启动计划的年度计划起价为每个代理每月 $19。这是一种灵活的模式，可与您的团队共同成长。
- 启动器 起价为 $19/人/月（按年结算）。
- 增长： 起价为 $49/人/月（按年结算）。
- Pro： 起价为 $95/件/月（按年结算）。
- 企业： 如需了解定制价格，请联系他们。
优点
缺点
9. SyncroMSP (⭐️2.9)
SyncroMSP provides reports for both internal metrics and client deliverables.
You can use their pre-made or custom reports.
This helps you review your business’s health and share key info with customers.
主要优势
- 一体化工具 RMM、PSA、远程访问。
- 按技术定价： 经济实惠，适合不断发展壮大的团队。
- 综合计费： 简化开票流程。
- 脚本引擎 轻松实现复杂任务的自动化。
- 内置票务： 管理服务台请求。
- 好社区： 从其他用户那里获得帮助。
定价
- 核心计划：每个用户每月 $129。
- 团队计划：每个用户每月 $179。
优点
缺点
What to look for when choosing an IT Reporting Tool?
- Dashboards & Customization: Look for tools with customizable dashboards and reports. You should be able to create a “single pane of glass” view that shows all your key metrics in one place.
- 易于使用： A good tool is one your whole team can use, not just IT experts. Look for drag-and-drop features and a simple, clean interface.
- 集成： The tool must connect with your existing systems, like your PSA and RMM. This saves you from having to move data around, which can lead to mistakes manually.
- 自动化: The best tools can automate tasks like report scheduling and alerts. This saves you a ton of time and ensures your reports are always up-to-date.
- 人工智能驱动的洞察力： Modern tools go beyond simple reports. Look for AI features that can analyze data for you, spot trends, and even suggest next steps.
How can IT reporting tools enhance your data insights?
IT reporting tools can turn raw data into powerful insights.
They simplify data collection from various IT services.
This allows you to generate useful service utilization reports and service cost reports.
These tools also offer strong reporting capabilities for everyone on the team.
The right tool can help you 生产 informed decisions quickly.
They provide real-time insights to spot issues before they become big problems.
Many tools have an easy interface so even non-technical users can get reports.
This boosts your team’s business intelligence.
By using these tools, you can automate report creation and focus on what matters.
They are also designed to help you protect sensitive data.
This means you get the information you need without putting your business at risk.
购买指南
When doing our research to find the best IT reporting tool, we looked at key factors to help you make more informed decisions.
We focused on what an IT department, including small teams, needs to stay ahead and drive growth.
我们是这样做的
- Pricing & Features: We examined the cost of each reporting solution and its essential features. We evaluated advanced features, including predictive analytics and live dashboards, to determine which tools could handle the most data. We also considered whether the solution was on-premises or cloud-based.
- Data & Reporting: We evaluated how each reporting software could collect real-time data from multiple tools and various data sources, integrating them into one platform. We examined the ability to create a change management summary and looked for interactive charts and interactive visualizations to present data effectively. We also checked for drill-downs and the flexibility to tailor reports for specific needs in different formats.
- Insights & Value: We evaluated each tool’s ability to provide live data, helping identify recurring issues and prevent service outages. We sought BI tools that could transform a cost center into a valuable asset. We also noted if the platform provided version control for reports and if it offered access controls to protect sensitive data.
- Usability & Sharing: We evaluated the tool’s usability, from report generation to sharing. We looked at how well the software helped the it team make data-driven decisions and if it supported share reports on mobile devices. We also considered the overall business growth potential from using the tool. We also searched for more companies to get the full picture. Ultimately, we wanted to help you find a tool that gives you maximum flexibility and all the essential data to follow best practices in information technology.
总结
Choosing the right IT reporting tool is a big step for any technology company.
We have shown you how these tools can change how you do things.
They pull data from multiple sources and give you a clear picture of your IT environment.
This helps you with decision making and shows you a positive trend in your work.
We have looked at the best tools out there and explained what to look for.
Provides you with guidance to help you choose the best tool for your team.
You now have the knowledge to pick a tool that will help your business grow and succeed.
Ready to get started with the highest-rated option?
Check out Atera to learn more and see how it can transform your IT reporting.
常见问题
Why is IT reporting important?
IT reporting is crucial for transforming raw data into clear, actionable insights. It helps you monitor system performance, identify trends, and demonstrate the value of your IT team to the wider business. It also provides the data-driven decisions you need.
How do I choose the right IT reporting tool?
Focus on key features like ease of use, customizable dashboards, and automation. The best tools integrate with your existing systems and offer features like AI-powered insights to give you a complete picture of your operations.
What are the main benefits of using IT reporting tools?
These tools save time by automating report generation and provide real-time insights into your IT environment. They also improve data visualization, making complex information easy for everyone, including non-technical users, to understand.
Can IT reporting tools help with decision-making?
Yes, absolutely. By presenting live data in clear reports and dashboards, these tools enable you to make faster, more informed decisions about resource allocation, troubleshooting, and strategic planning. They turn data into a competitive advantage.
How does IT reporting protect sensitive data?
Many IT reporting tools offer access controls and advanced 安全 features. This ensures that only authorized users can view or share specific reports, helping you protect sensitive data while still providing the necessary insights to your team and stakeholders.
