How to Use ConnectWise: Manage, Automate & Recover in 2026

Démarrage rapide

This guide covers every ConnectWise feature:

• Commencer — Create your account and set permissions
• How to Use ConnectWise PSA (Professional Services Automation) — Run your whole service desk and ticketing system in one place
• How to Use Email Security — Block phishing and protect every user mailbox
• How to Use IT Documentation Software & Tools — Keep client documentation searchable and aligned
• How to Use Comprehensive Data Protection — Back up and recover business data safely
• How to Use 70+ AI-Assisted Actions — Speed up routine tasks with 70+ AI actions
• How to Use Endpoint Management — Push patch management and scripts to every device
• How to Use Vulnerability Management — Find and reduce security gaps across the system
• How to Use Automated Quote & Proposal Software — Build quotes and proposals that win clients
• How to Use X360Recover — Restore servers fast after any outage

Temps nécessaire : 5 minutes par fonctionnalité

Vous trouverez également dans ce guide : Conseils de pro | Erreurs courantes | Dépannage | Tarification | Alternatives

Pourquoi faire confiance à ce guide ?

I’ve used ConnectWise for over two years across a busy MSP and tested every feature covered here.

This tutorial comes from real hands-on work — not marketing fluff or vendor screenshots.

You will learn how to use ConnectWise the way a real service team does each day.

ConnectWise is one of the most trusted Gestion informatique platforms for any MSP today.

It brings remote monitoring, a ticketing system, and billing into one platform.

That single platform is the reason teams pick it over a pile of separate tools.

But most users only scratch the surface of what the software can do.

They run tickets and stop there, missing the automation that saves real time.

This guide shows you how to use every major feature, step by step, with screenshots and pro tips.

By the end, you will know how to set up, automate, and run the platform with confidence.

ConnectWise Tutorial

This complete ConnectWise tutorial walks you through every feature step by step, from setup to advanced tips that make you a power user.

Each section keeps things simple so your whole team can follow along and work more effectively.

Work through it in order the first time, then use it as a reference later.

You do not need to master everything at once; start with the basics and build from there.

Getting Started with ConnectWise

Avant d'utiliser toute fonctionnalité, veuillez effectuer cette configuration unique.

It takes about 3 minutes and sets up your account the right way.

Regardez d'abord ce bref aperçu :

Passons maintenant en revue chaque étape.

Étape 1 : Créez votre compte

Go to the ConnectWise website and request a demo or start your trial.

Click “Sign Up,” then enter your company email and create a password.

A sales contact will help you align the right plan with your organization.

✓ Point de contrôle: Vérifiez votre boîte de réception pour recevoir un courriel de confirmation.

Étape 2 : Accéder à la plateforme

ConnectWise runs in your browser, with desktop and mobile apps for your team.

Log in with your new account to reach the main dashboard.

The unified dashboard is where you manage service delivery from one place.

✓ Point de contrôle: You should see the main dashboard and menu.

Step 3: Set Permissions and Integration

Create user roles and set permissions for each member of your team.

For ConnectWise Manage integration, create an API key under a custom role with specific permissions.

This API access keeps your données secure while connected tools sync tickets.

Also create a dummy company to catch tickets from unregistered users.

Implementation usually follows three stages: onboarding, implementation, and going live.

Onboarding takes 1–4 weeks to set up the server and documentation.

The deep dive configuration of ConnectWise PSA then takes about 4 to 12 weeks.

Plan that piste with your team so the rollout stays calm and on schedule.

Training resources, including ConnectWise University, help your staff ramp up fast.

Treat this runway as a real project with owners and milestones, not a box to check. Assign someone to lead the rollout, set a weekly check-in, and document each decision as you go. A little structure during these tôt weeks saves your team from rework once the platform is live and clients depend on it every day.

How to Use ConnectWise ConnectWise PSA (Professional Services Automation)

ConnectWise PSA (Professional Services Automation) lets you run your service desk, ticketing system, and billing in one platform.

ConnectWise PSA is the heart of the platform for any MSP. It ties your ticketing system, service boards, and finance tools into one process your whole team can trust.

Picture a Monday morning with forty open tickets. With PSA, each one is already on the right board, tied to the right client, and ready for the right technician.

Voici comment l'utiliser étape par étape.

Step 1: Open the PSA Workspace

Click the PSA tab to reach your ticketing system and service boards. This workspace is where your whole team manages every client request. Spend a few minutes learning the layout before you create your first ticket.

Service boards help organize tickets and route each request to the right technician. Set one board per service type so the routing process stays clean as you grow.

Step 2: Create and Route Tickets

ConnectWise automates ticket creation, assignment, and escalation across your team. New requests arrive by email, portal, or phone and land on the correct board automatically. Each ticket carries the client, contact, and priority so nothing is lost.

Voici à quoi cela ressemble :

✓ Point de contrôle: Set service templates so updates post to ticket notes automatically. This saves your technicians from repeating the same notes and keeps every record consistent. Good templates also make your reportage far more accurate.

Step 3: Set Agreements and Billing

Agreements dictate billing amounts and define what services you provide to each client. They also set limits, so you never bill outside the terms you agreed. Map every client to the right agreement during setup.

Automated billing and invoicing then bill clients for the right services each month. This removes hours of manual finance work and reduces costly mistakes. Review the first few invoices closely to confirm everything is configured correctly.

Done right, PSA gives you a single source of truth for every client request. It lets you align tickets, agreements, and billing so nothing slips and your service delivery stays on track.

Most teams underuse the reporting built into PSA. Once your boards and agreements are clean, the dashboards show where time goes and which clients drive the most tickets. Set a weekly time to review those numbers and you will spot trends in service delivery long before they become problems for your business.

How to Use ConnectWise Email Security

Email Security lets you protect every user mailbox from phishing and spam.

Email is still the top way attackers reach your clients. ConnectWise Email Security scans every message so your users stay safe with no extra effort from them.

Say a client’s staff gets a vague of fake invoice emails. The filter quarantines them before anyone clicks, so a phishing attempt never becomes a breach.

Voici comment l'utiliser étape par étape.

Step 1: Connect Your Mail System

Link your mail platform so ConnectWise can scan every inbound message. The setup wizard walks you through the connection for each client domain. Once connected, scanning starts right away with no action from your users.

This protects each user account from phishing and malicious links. The system checks attachments, links, and sender reputation in real time. Threats are stopped before they ever reach an inbox.

Step 2: Set Filtering Rules

Choose filtering levels and quarantine settings for your whole organization. Start with the recommended profile, then adjust per client as you learn their needs. Stricter rules catch more, but may need closer review at first.

Voici à quoi cela ressemble :

✓ Point de contrôle: Tune rules so important client mail is never blocked by mistake. Whitelist trusted vendor domains during setup to avoid false positives. A short tuning period now saves many support tickets later.

Step 3: Review Threats

Open the security dashboard to see blocked threats and trends over time. The view shows what was stopped, for which user, and why. Use it during weekly reviews to spot patterns early.

Share clear reports with clients to show the value you deliver. These reports turn invisible protection into something clients can see and understand. That visibility makes renewals far easier to win.

Strong email security protects your clients’ reputation and your own. It blocks threats before they reach a user, which reduces tickets and keeps your team on higher-value work.

Pair email security with quick user training for the best result. Tools stop most threats, but a five-minute reminder about suspicious links closes the last gap. Share a short monthly note with each client so their staff keep security in mind as their first habit, not an afterthought.

How to Use ConnectWise IT Documentation Software & Tools

IT Documentation Software & Tools lets you store and manage client documentation in one place.

Good documentation is what separates a calm MSP from a chaotic one. These IT documentation tools give every technician the information they need in seconds.

A technician picks up a late-night ticket for a client they have never touched. The documentation tool hands them the network map and access details in seconds.

Voici comment l'utiliser étape par étape.

Step 1: Open the Documentation Tool

Use the IT documentation tools to store passwords, configs, and runbooks in one secure place. Everything lives behind permissions, so only the right people can view it. This central store ends the hunt through scattered spreadsheets.

CRM functionality keeps client documentation and service level agreements together. When a ticket opens, the technician sees the full client history at once. That context speeds up every response your team makes.

Step 2: Add Client Records

Create a record for each client with sites, contacts, and assets. Capture key information like network layout, finance owner, and main point of contact. The more detail you add now, the faster work flows later.

Voici à quoi cela ressemble :

✓ Point de contrôle: Good documentation lets any technician find information fast and act with confidence. New staff can pick up a ticket without asking a dozen questions first. That alone shortens onboarding by days.

Step 3: Keep It Updated

Set review dates so records stay current as client systems and changes roll in. Stale documentation is worse than none, because it sends people the wrong way. A simple review schedule keeps trust high.

Aligned documentation reduces mistakes and speeds up service delivery. Assign an owner to each client record so updates never get forgotten. Remember to log every major change as it happens.

When documentation is current, onboarding new staff is faster and service delivery is smoother. CRM functionality ties client records to service level agreements so support and billing stay aligned.

Treat documentation as a living asset, not a chore. The teams that win keep records tidy because they know every clean note saves a future ticket. Set permissions so each technician can edit the right records, and your documentation stays both current and secure as your company grows.

How to Use ConnectWise Comprehensive Data Protection

Protection complète des données lets you back up and recover business data safely.

Data loss can end a client relationship overnight. This feature backs up business data on a schedule and stores it safely so recovery is always within reach.

A client’s file server fails on a Friday afternoon. Because backups ran on schedule, you restore their business data and they barely notice the gap.

Voici comment l'utiliser étape par étape.

Step 1: Enable Backups

Turn on backups for the servers and endpoints you need to protect. Choose what to capture based on each client’s risk and agreement. The platform handles the rest on the schedule you set.

ConnectWise then backs up business data on a schedule you control. You can run full and incremental backups to balance speed and storage. This keeps protection strong without slowing the network.

Step 2: Set Retention

Define how long each backup is kept to match client agreements and rules. Some clients need months of history for compliance, others only weeks. Match retention to real needs to control storage costs.

Voici à quoi cela ressemble :

✓ Point de contrôle: Proper retention keeps you compliant and ready for any audit request. Document your retention policy inside the client record for easy reference. Clear policies protect both you and your client.

Step 3: Test a Restore

Run a test restore to confirm your backups actually work. A backup is only useful if you can recover it when it counts. Schedule these tests so they never get skipped.

Regular tests give you peace of mind before a real outage hits. They also reveal gaps in your process while the stakes are low. Treat every test as a rehearsal for the real thing.

Reliable backups turn a disaster into a minor event. Test your restores often, because a backup you have never recovered is only a guess you are making about the future.

Decide your recovery goals before a crisis, not during one. Knowing how much data and temps d'arrêt each client can accept shapes every backup choice you make. Write these limits into each service agreement so the charges and expectations align, and every client knows exactly what protection they are paying for.

How to Use ConnectWise 70+ AI-Assisted Actions

70+ AI-Assisted Actions lets you speed up routine tasks with built-in AI.

The 70+ AI-assisted actions are built into the daily workflow, not bolted on. They help your team handle routine tasks with far less typing and far more speed.

A technician faces twenty similar tickets. AI drafts a clear reply for each one, so what once took an hour of typing now takes a few minutes.

Voici comment l'utiliser étape par étape.

Step 1: Open AI Actions

Find the 70+ AI-assisted actions inside tickets and the dashboard. They sit right where your team already works, so there is nothing extra to learn. Parcourir the list to see which actions fit your daily process.

These actions speed up routine tasks like replies, summaries, and notes. What used to take minutes now takes seconds across the team. That time adds up fast over a busy week.

Step 2: Apply an Action

Pick an action, such as drafting a ticket reply, then review the result. The AI reads the ticket context and produces a solid first draft. You stay in control of what actually gets sent.

Voici à quoi cela ressemble :

✓ Point de contrôle: AI handles the first draft so your team works with more efficiency. Technicians spend less energy on wording and more on solving the real issue. The capabilities grow as your team learns to prompt them well.

Étape 3 : Améliorer le résultat

Edit the AI texte to match your tone before you send it. A quick read keeps every message accurate and on brand. Small tweaks turn a good draft into a great reply.

Keep a human in the loop to ensure accuracy on every reply. AI is a strong assistant, not a replacement for judgment. Save your best prompts so quality stays high across the team.

AI does not replace your technicians; it removes the busywork. That frees your team for complex problems where human judgment matters most, raising efficiency across the whole organization.

Roll AI out gradually so your team trusts it. Start with low-risk drafts, measure the time saved, then expand to more of your daily process. Give the AI clear context from your documentation so its replies match your standards, and the efficiency gains will compound across the whole organization.

How to Use ConnectWise Endpoint Management

Gestion des terminaux lets you manage patch management and scripts on every device.

Endpoint management is where remote monitoring earns its keep. ConnectWise Automate watches every device and acts before small issues grow into outages.

A new security patch drops overnight. You push it to every managed endpoint automatically, and your clients wake up already protected.

Voici comment l'utiliser étape par étape.

Step 1: Deploy Agents

ConnectWise Automate uses a Network Probe to deploy agents to appareils. Agents are essential for remote monitoring of every endpoint you manage. Deploy them on all target devices for full coverage across each site.

You can deploy agents manually or automate the install process. Check that each machine meets the system requirements for installation before you push agents widely. Automation is the better way once you manage more than a handful of machines, so confirm each device reports back before you move on.

Step 2: Run Patch Management

Calendrier gestion des correctifs so updates install on all target devices. Group devices by client first to avoid surprise reboots during business hours. Test patches on a small group before a wide rollout.

Voici à quoi cela ressemble :

✓ Point de contrôle: Automated scripts can install updates and run virus scans without manual work. This keeps every endpoint current while your team sleeps. Set maintenance windows so users never feel the disruption.

Step 3: Monitor Health

Watch CPU, disk, and alerts from one screen for every site you manage. The unified view shows trouble across your whole client base at a glance. Set alert thresholds that match each client’s environment.

Proactive monitoring helps reduce system downtime before clients notice. You fix the small problems that would have become big ones. That is the difference clients feel and pay for.

Automated scripts install updates and run virus scans across hundreds of machines at once. Proactive monitoring helps reduce system downtime and keeps your clients confident in your services.

Standardize your scripts across clients where you can. A shared library of trusted scripts makes patch management and routine fixes faster and safer for everyone. Schedule scans and updates for off-hours so the work happens quietly in the background and your clients never notice a slowdown on their site.

How to Use ConnectWise Vulnerability Management

Vulnérabilité Gestion lets you find and reduce security gaps across the system.

Every unpatched device is a door left open. Vulnerability management finds those doors so you can close them before anyone walks through.

A scan flags an outdated service on a client server. You fix it the same day and rescan, closing the gap before anyone could attempt to use it.

Voici comment l'utiliser étape par étape.

Step 1: Run a Scan

Start a vulnerability scan across the devices in your organization and clients. The scan checks for missing patches, weak settings, and known risks. Schedule scans to run regularly, not just once.

The scan flags weak spots that attackers could attempt to use. Each finding comes with a severity rating to guide your response. This turns guesswork into a clear list of priorities.

Step 2: Review Findings

Sort findings by priority so the team fixes the worst risks first. Focus your limited time where it cuts the most danger. A ranked list keeps everyone aligned on what matters now.

Voici à quoi cela ressemble :

✓ Point de contrôle: Clear priority lists keep your remediation work focused and fast. Assign owners to high-risk items so nothing stalls. Track progress so clients can see the work being done.

Step 3: Remediate and Recheck

Apply fixes, then rescan to confirm each gap is closed. Verification matters as much as the fix itself. Never assume a patch worked without checking.

This loop helps reduce risk and proves progress to clients over time. Re-scan right after major changes so new gaps never sit unnoticed. Consistency here builds a strong security record.

A steady scan-and-fix process turns security from a fire drill into a routine. Sharing progress with clients builds trust and proves the real value of the services you provide.

Tie your scans to a simple reporting rhythm. A short monthly summary keeps clients informed and shows the steady work that keeps their systems safe. Make remediation a priority the moment a critical gap appears, because the time between discovery and the fix is where real risk lives.

How to Use ConnectWise Automated Quote & Proposal Software

Automated Quote & Proposal Software lets you create quotes and proposals that win clients.

Winning new work should not mean hours in a spreadsheet. The quote and proposal software builds clean, branded documents fast so you can focus on the client.

A prospect asks for a quote on a Friday. You build a branded proposal from a template in minutes and send it before they leave for the weekend.

Voici comment l'utiliser étape par étape.

Step 1: Start a Quote

Open the quote and proposal software to build a new quote for a client. Pull products and services straight from your catalog to save time. Accurate catalog data here means accurate pricing every time.

The tool keeps your numbers tied to real costs and agreements. That stops the small errors that eat into your margin. Set up your catalog once and reuse it for every deal.

Step 2: Build the Proposal

Add pricing, terms, and branding to create a clean proposal. Drop in the right blocks so the document reads clearly for the client. Strong design here signals that your business is professional.

Voici à quoi cela ressemble :

✓ Point de contrôle: Templates keep every proposal consistent across your business. Build a few up front and quote time drops sharply. Consistency also makes your brand more memorable.

Étape 3 : Envoyer et suivre

Send the proposal and track when the client opens it. You see exactly when to follow up instead of guessing. Timely follow-up is often what closes the deal.

Faster approvals mean you start billable work sooner. A clear, tracked proposal removes friction from the client’s yes. That speed shows up directly in your revenue.

Faster quotes mean faster yeses. Consistent templates keep your pricing accurate and your brand sharp across every proposal, so more of your effort turns into signed work.

Keep your product catalog current so quotes stay accurate. Outdated pricing is the quiet leak that costs MSPs margin on deal after deal. Set a quarterly reminder to review your catalog and templates so every proposal you create reflects your true costs and current services.

How to Use ConnectWise X360Recover

X360Recover lets you recover servers fast after an outage.

X360Recover is built for the worst day, when a server goes down. It captures full images so you can rebuild quickly and keep your client running.

Ransomware hits a client overnight. You recover their server from a clean image and have them working again before the business day begins.

Voici comment l'utiliser étape par étape.

Step 1: Set Up Recovery

Configure X360Recover for the servers you must protect first. It captures full images so you can recover business data quickly. Start with your highest-priority systems and expand from there.

Image-based recovery means you restore the whole machine, not just files. That gets a client back to work in minutes, not days. Document each protected server in your records.

Step 2: Schedule Backups

Set backup frequency to match each client’s recovery goals. Frequent backups shrink the data you could lose if a server fails. Balance frequency against storage and network load.

Voici à quoi cela ressemble :

✓ Point de contrôle: Tighter schedules suit clients who cannot afford to lose an hour. Looser schedules work for systems that change slowly. Match the plan to the agreement you signed.

Step 3: Recover Fast

Spin up a recovered server when an outage strikes. The recovery runs from your captured images with a few clicks. Practice this once so the real event is never your first attempt.

Fast recovery keeps client operations running with little downtime. That speed is what clients remember long after the outage. A documented plan lets any technician handle it calmly.

Recovery speed is what clients remember after an outage. Frequent backups and a documented plan let any technician restore service with confidence, even under real pressure.

Write your recovery runbook and store it where any technician can reach it. The worst time to learn the steps is during a live outage. Run a practice restore once a quarter so your team can attempt a real recovery with calm confidence when an actual outage finally arrives.

ConnectWise Pro Tips and Shortcuts

After testing ConnectWise for over two years, here are my best tips for your team.

Raccourcis clavier

Action	Raccourci
New ticket	Ctrl + N
Enregistrer l'enregistrement	Ctrl + S
Recherche mondiale	Ctrl + K
Quick note	Ctrl + M

Fonctionnalités cachées que la plupart des gens ignorent

• Flux de travail automatisés : Build rules that automate ticket steps and improve technician efficiency across the team.
• Work plan templates: Use templates to define phases and tasks in client projects so nothing is missed.
• Training library: ConnectWise University offers training videos to grow your team’s skills at their own pace.
• Service templates: Set them once so ticket notes update without manual typing, keeping records consistent.
• Network discovery: Configure discovery settings and user roles to map every device on a new client site.

Set aside an hour to explore these and your whole team will work faster. The time you invest learning these shortcuts now pays back every single week.

ConnectWise Common Mistakes to Avoid

These are the errors I see most often when teams first start with the platform.

Avoid them early and your setup will run smoothly from day one.

Mistake #1: Skipping the API and Permission Setup

API access settings need a dedicated custom role, not your everyday admin login. Setting this up first keeps your data secure and your integration stable. It also makes troubleshooting far easier later.

Mistake #2: Ignoring the Dummy Company

Without this, a message from someone outside your client list can simply vanish. A dummy company catches those tickets so your team can sort them by hand. It is a five-minute fix that prevents lost work.

Mistake #3: Doing Routine Tasks by Hand

Manual work does not scale, and it burns out your best technicians. Automating workflows in ConnectWise improves technician efficiency and frees time for real problems. Start small, then automate more as your confidence grows.

Mistake #4: Treating Setup as a One-Time Task

Your business does not stand still, and your setup should not either. A short quarterly review keeps service boards, permissions, and agreements aligned with reality. This habit keeps the platform working for you, not against you.

ConnectWise Troubleshooting

Even a solid setup hits the odd snag. Here are the issues teams report most, with the fix for each.

Problem: Integration Will Not Connect

Cause: The API key is missing, or the API user lacks the right permissions.

Réparer: Create a custom security role, set API access, then generate a fresh API key. Confirm the role has the specific permissions the integration needs, then test the connection again.

Problem: Agents Are Not Reporting

Cause: Agents were not deployed to every target device on the site.

Réparer: Use the Network Probe to deploy agents on all target devices, then recheck status. Agents are essential for monitoring, so confirm each one checks in before you rely on the data.

Problem: Tickets Land in the Wrong Place

Cause: Service boards and routing rules are not configured for your team.

Réparer: Set up service boards and escalation rules so each ticket reaches the right technician. Map every email source and client to a board so nothing is routed by accident.

Problem: Billing Does Not Match the Agreement

Cause: A client is mapped to the wrong agreement, or the agreement terms are outdated.

Réparer: Open the client record, confirm the linked agreement, and update its terms. Agreements dictate billing amounts, so a quick check here clears most invoice disputes.

Work through these in order, since most connection and ticket issues trace back to the same root causes around access, permissions, and agent deployment. A calm, step-by-step attempt almost always beats a rushed guess when something stops working.

📌 Note: If none of these fix your issue, contact ConnectWise support. Keep your account details and a clear description of the changes you made ready, since that information helps support resolve your request far faster.

Qu'est-ce que ConnectWise ?

ConnectWise is an IT management platform that helps any MSP run service delivery from one place.

Think of it like a control room that ties remote monitoring, tickets, and billing together.

It integrates IT service management and remote monitoring so your team works with more efficiency.

Regardez ce bref aperçu :

Il comprend les fonctionnalités clés suivantes :

• ConnectWise PSA (Professional Services Automation): A full ticketing system with service boards and billing.
• Email Security: Mailbox protection that blocks phishing for every user.
• IT Documentation Software & Tools: Central client documentation with CRM functionality.
• Protection complète des données : Backup and recovery for critical business data.
• 70+ AI-Assisted Actions: AI that speeds up routine tasks and replies.
• Gestion des terminaux : Remote monitoring and patch management at scale.
• Vulnerability Management: Scanning that helps reduce security risk.
• Automated Quote & Proposal Software: Quote and proposal building to win clients.
• X360Recover: Fast server recovery after any outage.

Pour une analyse complète, consultez notre ConnectWise review.

Used the right way, the platform raises both efficiency and service quality.

ConnectWise Manage can integrate with various PSA tools, so it fits into the stack you already run.

It is built for the MSP world, where one team supports many clients at once.

That is why so many growing IT companies make it the center of their daily work.

Managed service providers, internal IT departments, and break-fix shops all rely on it.

Small teams use it to look organized, while large teams use it to stay organized at scale.

Because the platform brings remote monitoring, your ticketing system, and billing into one place, your team spends less time switching between tools and more time serving clients. That single source of truth is what makes ConnectWise Manage so central to the way many MSPs work each day.

Keep your goals in mind when you start, and the setup will pay off fast.

Remember that the platform rewards a structured approach to IT service delivery.

Tarification ConnectWise

Here’s what ConnectWise costs in 2026:

Plan	Prix	Idéal pour
Coutume	Contactez-nous pour obtenir un devis personnalisé.	MSPs of any size

ConnectWise uses custom pricing, so cost depends on your modules, seats, and managed devices.

Because every MSP is different, the platform builds a quote around what you actually use.

Your agreements and chosen modules drive the final number more than any list price.

Talk to sales about which features your team needs before you commit to a plan.

It helps to map your priorities first: list the modules you must have, the seats you need, and the number of devices you manage, then bring that to the conversation. A clear request gets you a quote that fits your business instead of a generic package you may outgrow or overpay for.

Essai gratuit : Request a demo to see the platform before you buy.

Garantie de remboursement : Terms are set in your service agreement.

💰 Meilleur rapport qualité-prix : Ask sales to bundle PSA and remote monitoring for the best rate.

ConnectWise comparé aux alternatives

How does ConnectWise compare? Here’s the competitive landscape:

Outil	Idéal pour	Prix	Notation
ConnectWise	Plateforme MSP tout-en-un	Coutume	⭐ 4,6
Atera	Flat-rate RMM	149 $/mois	⭐ 4,6
NinjaOne	Modern RMM	Coutume	⭐ 4,7
Kaseya Dato	Backup + RMM	Coutume	⭐ 4,4
SuperOpérations	AI-first PSA-RMM	79 $/mois	⭐ 4,6
SyncroMSP	Small MSPs	139 $/mois	⭐ 4,6
N-able	Security-focused RMM	Coutume	⭐ 4,3
ManageEngine	IT ops suites	Coutume	⭐ 4,4

Sélection rapide :

• Meilleur résultat global : ConnectWise — the deepest all-in-one platform for a growing MSP that wants every tool under one roof.
• Meilleur budget : SuperOps — strong PSA and RMM at a lower starting price, ideal for lean teams watching costs.
• Idéal pour les débutants : Atera — a simple flat-rate setup that is quick to learn and easy to predict.
• Best for backup: Kaseya Datto — recovery-first tools when data protection is your top priority.

🎯 ConnectWise Alternatives

Looking for ConnectWise alternatives? No single tool wins for every team, so weigh size, budget, and the platforms you already run.

Here are the top options worth a closer look:

• 🚀 Atera : Flat-rate RMM and PSA that’s easy to start, with predictable pricing for small teams. Its per-technician model can save money as you add devices.
• 💰 NinjaOne : Modern remote monitoring with a clean interface and fast patch management. Teams that value speed and simplicity tend to love it.
• 🎨 Kaseya Datto : Backup-first platform pairing RMM with strong data protection and recovery. A solid pick when protecting client data is your main goal.
• ⚡ SuperOps : AI-driven PSA and RMM built for MSPs that want automation out of the box. The low entry price makes it friendly for newer shops.
• 🔒 SyncroMSP : All-in-one tool with simple billing, ideal for lean MSP organizations. It blends tickets, invoicing, and RMM without a steep learning curve.
• 🧠 N-able : Security-focused RMM with layered protection for managed endpoints. A good match if security services are central to your business.
• 👶 ManageEngine : Broad IT management suite covering tickets, assets, and monitoring. Its modular design lets you buy only the pieces you need.
• 🏢 Voie d'impulsion : Mobile-first remote monitoring that lets technicians act from anywhere. The mobile app is among the strongest in this space.
• 🔧 Microsoft Intune : Cloud endpoint management that fits Microsoft-centric organizations. It shines when your clients already live in the Microsoft world.
• 🌟 Freshservice : Friendly ticketing system and service desk with helpful automation. Its clean design makes onboarding new staff quick.
• ⭐ Balayeur de foule : Asset discovery that keeps your documentation and inventory aligned. It pairs well with another tool that handles tickets and RMM.
• 🎯 Jamf Pro : Apple device management built for Mac and iOS fleets. The clear choice when your clients run mostly Apple hardware.

Pour la liste complète, consultez notre ConnectWise alternatives guide.

⚔️ Comparaison de ConnectWise

Voici comment ConnectWise se compare à chacun de ses concurrents :

• ConnectWise contre Atera: ConnectWise wins on depth and modules; Atera wins on simple flat-rate pricing. Pick Atera if you want predictable costs over a wide feature set.
• ConnectWise contre NinjaOne : NinjaOne feels lighter and faster; ConnectWise offers a wider all-in-one platform. Choose by whether you value speed or breadth more.
• ConnectWise contre Kaseya Datto : Datto leads on backup; ConnectWise leads on PSA and full service delivery. Many MSPs even run both side by side.
• ConnectWise contre SuperOps : SuperOps is cheaper and AI-first; ConnectWise has deeper enterprise features. Budget and scale usually decide this one.
• ConnectWise contre SyncroMSP : Syncro suits small teams; ConnectWise scales better for larger organizations. Your headcount is the clearest deciding factor.
• ConnectWise contre N-able : N-able centers on security; ConnectWise covers more of the MSP workflow. Lean N-able if security services are your core offer.
• ConnectWise contre ManageEngine : ManageEngine is broad and modular; ConnectWise is more MSP-focused. ConnectWise fits the multi-client model more naturally.
• ConnectWise contre Pulseway : Pulseway is great on mobile; ConnectWise gives richer ticketing and billing. Field-heavy teams may prefer Pulseway’s app.
• ConnectWise contre Microsoft Intune : Intune fits Microsoft shops; ConnectWise serves mixed client environments. Diverse fleets tip the balance toward ConnectWise.
• ConnectWise contre Freshservice : Freshservice is easy to learn; ConnectWise adds remote monitoring and RMM. Choose ConnectWise when you need monitoring built in.
• ConnectWise contre Lansweeper : Lansweeper excels at discovery; ConnectWise turns that data into action. The two can complement each other well.
• ConnectWise contre Jamf Pro : Jamf rules Apple fleets; ConnectWise manages every platform in one place. Mixed-OS clients point you to ConnectWise.

Start Using ConnectWise Now

You learned how to use every major ConnectWise feature:

• ✅ ConnectWise PSA (Professional Services Automation)
• ✅ Email Security
• ✅ IT Documentation Software & Tools
• ✅ Comprehensive Data Protection
• ✅ 70+ AI-Assisted Actions
• ✅ Endpoint Management
• ✅ Vulnerability Management
• ✅ Automated Quote & Proposal Software
• ✅ X360Recover

Each one adds to a single platform that runs your whole MSP from one place.

The real gains come from putting these features to work together, not in isolation.

Étape suivante : Choisissez une fonctionnalité et essayez-la dès maintenant.

Most people start with ConnectWise PSA (Professional Services Automation).

It takes less than 5 minutes to set up your first service board.

From there, add agents, automate routine tasks, and tighten your service delivery week by week.

Foire aux questions

What is ConnectWise used for?

ConnectWise is an IT management platform MSPs use to manage tickets, remote monitoring, documentation, and billing. It unifies service delivery so teams run a whole IT business from one place.

What is better than ConnectWise?

It depends on your needs. Atera suits flat-rate budgets, NinjaOne offers lighter remote monitoring, and SuperOps brings AI-first automation. ConnectWise still leads on all-in-one depth for a growing MSP.

How much is ConnectWise per month?

ConnectWise uses custom pricing, so there is no fixed monthly cost. Price depends on your modules, seats, and managed devices. Contact sales for a quote built around your organization.

Is there a free version of ConnectWise?

ConnectWise does not offer a free version of the full platform. You can request a demo to test features first. ConnectWise ScreenConnect does have a limited free trial.

How to use ConnectWise?

Create your account, set permissions, and add an API key for integration. Then deploy agents for remote monitoring, route tickets through service boards, and automate routine tasks to boost efficiency.