Início rápido
Este guia abrange todas as funcionalidades do ISL Online:
- Começando — Create your account and install ISL Light
- Como usar o controle remoto original (OEM) — Put remote support inside your own software
- Como usar o Controle Remoto da Área de Trabalho — Take full control of Windows, Mac and Linux machines
- How to Use Security Fine – Tuning — Decide exactly what each operator is allowed to do
- Como usar a nuvem privada gerenciada — Run the platform on servers in your own location
- Como usar a administração — Manage devices, users and licenses from one dashboard
- Como usar o Easy File Transfer — Move files between computers during a live session
- Como usar a gravação de sessão — Save every support session as a video file
- Como usar a identidade visual personalizada — Build a branded access point for your company
- Como usar o chat — Talk to clients by text, audio or video mid-session
Tempo necessário: 5 minutos por filme
Neste guia também: Dicas profissionais | Erros comuns | Solução de problemas | Preços | Alternativas
Por que confiar neste guia?
I’ve used ISL Online for eight months across Windows, Mac and Linux machines. Every step here comes from real support work, not a vendor deck.
ISL Online is one of the more reliable remote access solutions on the market.
It sits somewhere between a helpdesk tool and full remote desktop software.
Most people only ever use the screen sharing and stop there.
This guide shows you how to use ISL Online properly, feature by feature.
Tutorial online de ISL
This How to Use ISL Onlinetutorial walks you through setup, every feature, and the settings that stop a support session going wrong.
ISL Online
Control any remote computer running Windows, Mac or Linux in under a minute. AES 256-bit encryption, unattended access, file transfer and live chat in one licence. Try it 15 days for free — no card needed.
Primeiros passos com o ISL Online
Before any feature, do this one-time setup.
Leva cerca de três minutos.
Passo 1: Crie sua conta
Go to islonline.com and click the Start Free Trial button.
Enter your email and create a password. You get every feature for 15 days for free.
✓ Ponto de verificação: Verifique o seu caixa de entrada para o e-mail de confirmação.
Step 2: Download and Install ISL Light
Download the ISL Light for your respective operating systems — Windows, Mac, Linux, or a mobile device.
Installing the ISL Light Viewer app on the asset you want to remote in from is mandatory for work from home setups.
Here’s what the console looks like in daily use:
✓ Ponto de verificação: ISL Light opens and you can log in with your new account.
Etapa 3: Conclua a configuração inicial
Enable two-factor authentication, then create your first group so you can manage dispositivos mais tarde.
ISL Online gives you several ways to connect: a session code, a shared link, or an installed agent.
✅ Concluído: Você está pronto para usar qualquer recurso abaixo.
Como usar o controle remoto OEM online da ISL
Controle remoto OEM lets you embed ISL Online remote control straight into your own product.
Veja como usá-lo passo a passo.
Step 1: Request the OEM package
Contact ISL Online and ask for the OEM remote access kit.
You get API keys, a signed installer template and technical support during setup.
Step 2: Configure your build
Set your product name, logo and support URL in the OEM console.
Nothing in the build shows the ISL brand.
Eis como isso se parece:
✓ Ponto de verificação: Your branded installer shows up in the download list.
Step 3: Ship it to clients
Send the finished installer to clients so they can start a remote session inside your app.
✅ Resultado: Your users get remote support without ever seeing another vendor name.
💡 Dica profissional: Test the OEM build on a spare remote computer first and check proper functioning before release.
How to Use ISL Online Remote Desktop
Controle remoto da área de trabalho lets you take full control of a remote computer running Windows, Mac or Linux.
Veja como usá-lo passo a passo.
Step 1: Start a session in ISL Light
Open ISL Light and log in as an operator.
The operator authenticates itself with the appropriate credentials to generate a session code.
Step 2: Send the code to your client
Share the session code with your client for them to enter.
The client must use the generated session code to connect, or join by entering it on the ISL Online website.
Eis como isso se parece:
✓ Ponto de verificação: The client screen appears inside your viewer window.
Step 3: Request screen control
Click Control and wait for the client to approve the request.
Both computers must be running a piece of remote desktop software to establish a connection.
✅ Resultado: You have full remote desktop control of that machine.
💡 Dica profissional: Send a link instead of a code. You can share a link with your customer to avoid entering the session code.
How to Use ISL Online Security
Security Fine – Tuning lets you decide exactly what every operator is allowed to do.
Veja como usá-lo passo a passo.
Step 1: Open the security settings
Log in to your web account and click Security.
All sessions are secured with AES 256-bit encryption before you change a thing.
Step 2: Set your rules
Turn on two-factor authentication and limit which IP ranges can start a support session.
You can also block file transfer or recording for junior staff.
Eis como isso se parece:
✓ Ponto de verificação: The policy row shows a green Active label.
Step 3: Apply the policy to groups
Attach each policy to a team so new operators inherit it automatically.
✅ Resultado: Every remote session now follows your own security rules.
💡 Dica profissional: Keep one policy with no file transfer rights for contractors who only need view access.
Como usar a nuvem privada gerenciada online da ISL
Nuvem Privada Gerenciada lets you run the whole remote access platform on servers in your own location.
Veja como usá-lo passo a passo.
Step 1: Request a private deployment
Ask ISL Online for a managed private cloud quote.
Their engineers handle installation and updates for you.
Step 2: Choose your data location
Pick the country where session data must stay.
This is what most banks and hospitals need.
Eis como isso se parece:
✓ Ponto de verificação: ISL Light connects to your own server address, not the public one.
Step 3: Point your operators at it
Update the server address in ISL Light for every operator.
✅ Resultado: All remote session traffic stays inside infrastructure you control.
💡 Dica profissional: Keep the public cloud account alive as a backup route during server maintenance windows.
How to Use ISL Online Administrator
Administração lets you manage devices, users and licenses from one dashboard.
Veja como usá-lo passo a passo.
Step 1: Open the admin panel
Log in at islonline.com and click Administration.
Step 2: Add users and groups
Create a user for every technician and assign a license.
ISL Online allows you to group computers by location or department and share access with specific team members.
Eis como isso se parece:
✓ Ponto de verificação: Each new user appears in the list with an active license.
Step 3: Review the reports
Open Reports to see who connected where, and for how long.
✅ Resultado: You can manage devices and people without emailing anyone for details.
💡 Dica profissional: Name groups after physical sites. Finding one remote computer among 200 gets much faster.
Como usar o serviço de transferência de arquivos online ISL Easy File Transfer
Transferência fácil de arquivos lets you move files between two computers while the session is running.
Veja como usá-lo passo a passo.
Step 1: Open the file manager
Click the folder icon in the session toolbar.
Two panes open: your computer on the left, the remote computer on the right.
Step 2: Drag your files across
Users can securely drag and drop files between computers using ISL Online.
Transfers retomar on their own if the link drops.
Eis como isso se parece:
✓ Ponto de verificação: The file appears in the destination pane with its full size.
Step 3: Confirm the transfer
Check the progress bar and open the file on the remote side.
✅ Resultado: Drivers, logs and installers move across without email or cloud storage.
💡 Dica profissional: Pull the error log to your own machine first. Reading it locally is faster than over a remote screen.
How to Use ISL Online Session Recorder
Gravação da sessão lets you save every remote support session as a video file.
Veja como usá-lo passo a passo.
Step 1: Enable recording
In Security settings, switch session recording to Always.
Manual recording is also possible from the session toolbar.
Step 2: Run your support session
Work as usual. A small red dot shows recording is on.
Eis como isso se parece:
✓ Ponto de verificação: The session shows a recording icon in the report list.
Step 3: Download the recording
Navigate to Reports, find the session and click Download.
Recordings save as videos you can attach to a ticket.
✅ Resultado: You have proof of what happened on that remote desktop.
💡 Dica profissional: ISL Online integrates with platforms like ServiceNow for ticket data transfer and session documentation.
Como usar a personalização de marca online da ISL
Identidade Visual Personalizada lets you build a branded access point that matches your corporate image.
Veja como usá-lo passo a passo.
Step 1: Open the customization page
Go to Administration, then Customization.
Step 2: Upload your assets
Add your logo, colours and a short welcome line.
ISL Online enables the creation of a branded access point for a consistent corporate image.
Eis como isso se parece:
✓ Ponto de verificação: Your logo shows on the join page and inside the client app.
Step 3: Publish the join page
Save and copy the new URL where clients enter their session code.
✅ Resultado: Clients see your company, not a tool they have never ouviu of.
💡 Dica profissional: Point a subdomain like support.yourcompany.com at the branded page. It doubles trust on first contact.
Como usar o chat online da ISL
Bater papo lets you talk to the person on the other end without leaving the session.
Veja como usá-lo passo a passo.
Step 1: Open the chat panel
Click the speech bubble in the session window.
Communication tools include built-in chat, audio, or video call functions for real-time guidance.
Step 2: Switch to voice or video
Click the microphone or camera icon to start a call.
This beats typing when you are guiding someone through a fix.
Eis como isso se parece:
✓ Ponto de verificação: The client sees your message in their chat window right away.
Step 3: Add live chat to your site
ISL Online includes live chat software in addition to remote desktop software.
Paste the widget code on your site and turn every visitor question into a support session.
✅ Resultado: One window handles the fix and the conversation about it.
💡 Dica profissional: Use whiteboard tools to annotate the screen during sessions to highlight issues instead of describing them.
Dicas e Atalhos Profissionais do ISL Online
After eight months of daily remote support, these are the shortcuts I actually use.
Atalhos de teclado
| Ação | Atalho |
|---|---|
| Send Ctrl+Alt+Del to remote computer | Ctrl + Alt + Insert |
| Alternar tela cheia | F11 |
| Open chat panel | Ctrl + Shift + C |
| End the remote session | Ctrl + Shift + E |
Características ocultas que a maioria das pessoas não percebe
- RDP and SSH tunnels: In Tools, choose Connect via RDP SSH to reach servers behind the firewall. ISL Online allows you to make secure RDP or SSH connections without compromising your network.
- Unattended access on demand: Set unattended access from a live support session with one click, no second visit needed.
- Multi-monitor display switching: Click the display selector instead of scrolling a stretched desktop across two screens.
Erros comuns a evitar no ISL Online
Mistake #1: Reading the session code over the phone
❌ Errado: Spelling a code out to a client who keeps mistyping it.
✅ Direita: Share a link with your customer to avoid entering the session code at all.
Mistake #2: Using a weak access password
❌ Errado: Setting the same short access password on every unattended machine.
✅ Direita: Give each remote computer its own password and turn on two-factor authentication.
Mistake #3: Never grouping your computers
❌ Errado: One flat list of 200 devices with names like DESKTOP-4F2K.
✅ Direita: Group computers by location or department and share access with specific team members.
Solução de problemas online do ISL
Problem: The client cannot join the session
Causa: Their antivirus blocked the small executable file, or they typed the code wrong.
Consertar: Ask them to join from the browser instead. Clients can join sessions via web browsers or the ISL Light app without installation.
Problem: Unattended access shows the computer offline
Causa: The remote access agent stopped, or the machine went to sleep.
Consertar: Check the agent service is running and set the power plan to never sleep. Then ensure proper functioning with a test connection.
Problem: The remote screen is slow or blurry
Causa: Full colour quality on a limited connection.
Consertar: Drop the display quality in the session toolbar and turn off the remote wallpaper.
📌 Observação: Se nenhuma dessas soluções resolver o seu problema, entre em contato com o suporte online da ISL.
O que é o ISL Online?
ISL Online is remote desktop software that lets you control any computer over the internet.
Think of it as sitting down at someone else’s desk from your own chair.
ISL Online enables secure, cross-platform remote support and collaboration through the ISL Light application.
Veja esta breve visão geral:
Inclui estas características principais:
- Controle remoto OEM: Ship remote access inside your own app under your own brand
- Controlar a área de trabalho remotamente: Full control of Windows, Mac or Linux machines from any browser or app
- Security Fine – Tuning: Granular permissions, AES 256-bit encryption and two-factor authentication
- Nuvem privada gerenciada: Private hosting for teams with strict data residency rules
- Administração: One dashboard to manage devices, users, groups and licenses
- Transferência de arquivos facilitada: Drag and drop files in both directions during a session
- Gravação da sessão: Automatic session videos for audits and training
- Identidade Visual Personalizada: Your logo, colours and domain on every client-facing screen
- Bater papo: Built-in chat, audio and video calls plus live chat for your website
Operators initiate sessions by generating unique codes or links, while clients download a small executable file to grant access.
Para uma análise completa, consulte nosso artigo. Análise da ISL Online.
Preços online da ISL
Eis o custo do ISL Online em 2026:
| Plano | Preço | Ideal para |
|---|---|---|
| Teste grátis | $0,00 por 15 dias | Testing every feature before you pay |
| Iniciante | US$ 16,90/mês | Solo technicians and small offices |
| Padrão | US$ 34,90/mês | Support teams needing unattended access |
| Premium | US$ 54,90/mês | Companies wanting branding and private hosting |
Teste grátis: Yes — 15 days, no card required.
Garantia de reembolso: Not advertised, so use the trial properly first.
💰 Melhor custo-benefício: Standard — it adds unattended access and reporting for half the Premium price.
ISL Online vs. Alternativas
How does ISL Online compare? Here’s the field:
| Ferramenta | Ideal para | Preço | Avaliação |
|---|---|---|---|
| ISL Online | Secure support with self-hosting | US$ 16,90/mês | ⭐ 4 |
| TeamViewer | Widest device support | US$ 24,90/mês | ⭐ 4,4 |
| AnyDesk | Low-latency connections | US$ 14,90/mês | ⭐ 4,5 |
| Splashtop | Managing many devices | US$ 5,00/mês | ⭐ 4,6 |
| Obter tela | Acesso exclusivo via navegador | $10.00/mo | ⭐ 4,3 |
| PC remoto | Solo freelancers | US$ 3,95/mês | ⭐ 4,2 |
| RealVNC Connect | Engineering teams | $4.29/mo | ⭐ 4,4 |
| GoTo Resolve | All-in-one IT desk | $23.00/mo | ⭐ 4,3 |
| Além da Confiança | Regulated enterprises | Preços personalizados | ⭐ 4,5 |
Escolhas rápidas:
- Melhor no geral: ISL Online — security depth and price in one package
- Melhor orçamento: RemotePC — cheapest way to reach a few machines
- Ideal para iniciantes: AnyDesk — install, connect, done
- Best for regulated teams: BeyondTrust — the deepest auditoria trilha
🎯 Alternativas online para ISL
Procurando alternativas ao ISL Online? Aqui estão as melhores opções:
- 🚀 Obter tela: Browser-based remote access with a free tier. Quick ad-hoc support with no installation for the operator.
- ⭐ TeamViewer: The best known name in remote desktop software, with wide device support and deep integrations.
- ⚡ AnyDesk: Very light client and low latency, good on weak connections and older hardware.
- 💰 Splashtop: Strong price-to-performance for schools and IT teams managing many unattended machines.
- 👶 PC remoto: Simple, cheap remote access for freelancers and small offices with a handful of computers.
- 🔒 RealVNC Connect: Security-first remote access built on the VNC protocol, popular with engineers.
- 🧠 Acesse o Resolve: Remote support bundled with ticketing, antivirus and device management in one console.
- 🏢 Além da Confiança: Enterprise privileged remote access with heavy compliance and audit features.
Para ver a lista completa, consulte nosso Alternativas online ao ISL guia.
⚔️ Comparação do ISL Online
Here is how ISL Online stacks up against each competitor:
- ISL Online vs Getscreen: ISL Online wins on security depth and self-hosting. Getscreen wins if you want zero setup and a free plan.
- ISL Online vs TeamViewer: TeamViewer has more integrations. ISL Online costs far less per operator and offers on-premise hosting.
- ISL Online vs AnyDesk: AnyDesk feels faster on poor links. ISL Online gives you recording, reporting and live chat in one licence.
- ISL Online vs Splashtop: Splashtop is cheaper at scale. ISL Online offers stricter access control and private cloud hosting.
- ISL Online vs PC Remoto: RemotePC is easier for one-person shops. ISL Online suits teams that need groups, reports and branding.
- ISL Online vs RealVNC Connect: RealVNC is strong on device-level control. ISL Online covers helpdesk workflows and support sessions better.
- ISL Online vs GoTo Resolve: GoTo Resolve bundles more IT tooling. ISL Online is leaner and cheaper for pure remote support.
- ISL Online vs BeyondTrust: BeyondTrust fits large regulated enterprises. ISL Online delivers most of that control at a fraction of the price.
Comece a usar o ISL Online agora mesmo
Você aprendeu a usar todos os principais recursos do ISL Online:
- ✅ Controle Remoto OEM
- ✅ Controle a área de trabalho remotamente
- ✅ Security Fine – Tuning
- ✅ Nuvem Privada Gerenciada
- ✅ Administração
- ✅ Transferência de arquivos fácil
- ✅ Gravação da sessão
- ✅ Identidade Visual Personalizada
- ✅ Bate-papo
Próximo passo: Escolha uma funcionalidade e experimente agora mesmo.
A maioria das pessoas começa com o Controle de Área de Trabalho Remota.
Leva menos de cinco minutos.
Perguntas frequentes
Para que serve o ISL Online?
ISL Online is remote desktop software for technical support, unattended access and online meetings. Operators control a remote computer, transfer files and run a live chat service from one app.
Is ISL Online free to use?
You can test every feature for 15 days for free. After that, paid plans start at $16.90 per month. The trial is not feature limited and needs no card.
How do clients join a remote support session?
Clients download a small executable file, or join from a browser with no installation. They enter the session code on the ISL Online website, or click a link you share.
Does ISL Online support unattended access?
Yes. Install a remote access agent on any computer and set an access password. That gives you permanent access to that remote computer without anyone sitting in front of it.
O site ISL Online é seguro?
All sessions use AES 256-bit encryption, and two-factor authentication is available. You can also connect via RDP SSH tunnels, or host everything yourself with Managed Private Cloud.
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