Быстрый старт
В этом руководстве описаны все функции ISL Online:
- Начиная — Create your account and install ISL Light
- Как пользоваться пультом дистанционного управления от производителя — Put remote support inside your own software
- Как использовать функцию «Управление удаленным рабочим столом» — Take full control of Windows, Mac and Linux machines
- How to Use Security Fine – Tuning — Decide exactly what each operator is allowed to do
- Как использовать управляемое частное облако — Run the platform on servers in your own location
- Как использовать администрирование — Manage devices, users and licenses from one dashboard
- Как пользоваться Easy File Transfer — Move files between computers during a live session
- Как использовать запись сеанса — Save every support session as a video file
- Как использовать индивидуальный брендинг — Build a branded access point for your company
- Как пользоваться чатом — Talk to clients by text, audio or video mid-session
Необходимое время: 5 минут на каждый фильм
Также в этом руководстве: Полезные советы | Распространенные ошибки | Поиск неисправностей | Цены | Альтернативы
Почему стоит доверять этому руководству?
I’ve used ISL Online for eight months across Windows, Мак and Linux machines. Every step here comes from real support work, not a vendor deck.
ISL Online is one of the more reliable remote access solutions on the market.
It sits somewhere between a helpdesk tool and full remote desktop software.
Most people only ever use the screen sharing and stop there.
This guide shows you how to use ISL Online properly, feature by feature.
Онлайн-урок ISL
This How to Use ISL Onlinetutorial walks you through setup, every feature, and the settings that stop a support session going wrong.
ISL онлайн
Control any remote computer running Windows, Mac or Linux in under a minute. AES 256-bit encryption, unattended access, file transfer and live chat in one licence. Try it 15 days for free — no card needed.
Начало работы с ISL Online
Before any feature, do this one-time setup.
Это займет около трех минут.
Шаг 1: Создайте свою учетную запись
Go to islonline.com and click the Start Free Trial button.
Enter your email and create a password. You get every feature for 15 days for free.
✓ Контрольная точка: Проверьте свой входящие для подтверждающего письма.
Step 2: Download and Install ISL Light
Download the ISL Light for your respective operating systems — Windows, Mac, Linux, or a mobile device.
Installing the ISL Light Viewer app on the asset you want to remote in from is mandatory for work from home setups.
Here’s what the console looks like in daily use:
✓ Контрольная точка: ISL Light opens and you can log in with your new account.
Шаг 3: Завершение первоначальной настройки
Enable two-factor authentication, then create your first group so you can manage устройства позже.
ISL Online gives you several ways to connect: a session code, a shared link, or an installed agent.
✅ Готово: Вы готовы использовать любую из функций ниже.
Как использовать онлайн-пульт дистанционного управления ISL OEM
Оригинальный пульт дистанционного управления lets you embed ISL Online remote control straight into your own product.
Вот пошаговая инструкция по его использованию.
Step 1: Request the OEM package
Contact ISL Online and ask for the OEM remote access kit.
You get API keys, a signed installer template and technical support during setup.
Step 2: Configure your build
Set your product name, logo and support URL in the OEM console.
Nothing in the build shows the ISL brand.
Вот как это выглядит:
✓ Контрольная точка: Your branded installer shows up in the download list.
Step 3: Ship it to clients
Send the finished installer to clients so they can start a remote session inside your app.
✅ Результат: Your users get remote support without ever seeing another vendor name.
💡 Полезный совет: Test the OEM build on a spare remote computer first and check proper functioning before release.
How to Use ISL Online Remote Desktop
Управление удалённым рабочим столом lets you take full control of a remote computer running Windows, Mac or Linux.
Вот пошаговая инструкция по его использованию.
Step 1: Start a session in ISL Light
Open ISL Light and log in as an operator.
The operator authenticates itself with the appropriate credentials to generate a session code.
Step 2: Send the code to your client
Share the session code with your client for them to enter.
The client must use the generated session code to connect, or join by entering it on the ISL Online website.
Вот как это выглядит:
✓ Контрольная точка: The client screen appears inside your viewer window.
Step 3: Request screen control
Click Control and wait for the client to approve the request.
Both computers must be running a piece of remote desktop software to establish a connection.
✅ Результат: You have full remote desktop control of that machine.
💡 Полезный совет: Send a link instead of a code. You can share a link with your customer to avoid entering the session code.
How to Use ISL Online Security
Security Fine – Tuning lets you decide exactly what every operator is allowed to do.
Вот пошаговая инструкция по его использованию.
Step 1: Open the security settings
Log in to your web account and click Security.
All sessions are secured with AES 256-bit encryption before you change a thing.
Step 2: Set your rules
Turn on two-factor authentication and limit which IP ranges can start a support session.
You can also block file transfer or recording for junior staff.
Вот как это выглядит:
✓ Контрольная точка: The policy row shows a green Active label.
Step 3: Apply the policy to groups
Attach each policy to a team so new operators inherit it automatically.
✅ Результат: Every remote session now follows your own security rules.
💡 Полезный совет: Keep one policy with no file transfer rights for contractors who only need view access.
Как использовать управляемое частное облако ISL Online
Управляемое частное облако lets you run the whole remote access platform on servers in your own location.
Вот пошаговая инструкция по его использованию.
Step 1: Request a private deployment
Ask ISL Online for a managed private cloud quote.
Their engineers handle installation and updates for you.
Step 2: Choose your data location
Pick the country where session data must stay.
This is what most banks and hospitals need.
Вот как это выглядит:
✓ Контрольная точка: ISL Light connects to your own server address, not the public one.
Step 3: Point your operators at it
Update the server address in ISL Light for every operator.
✅ Результат: All remote session traffic stays inside infrastructure you control.
💡 Полезный совет: Keep the public cloud account alive as a backup route during server maintenance windows.
How to Use ISL Online Administrator
Администрация lets you manage devices, users and licenses from one dashboard.
Вот пошаговая инструкция по его использованию.
Step 1: Open the admin panel
Log in at islonline.com and click Administration.
Step 2: Add users and groups
Create a user for every technician and assign a license.
ISL Online allows you to group computers by location or department and share access with specific team members.
Вот как это выглядит:
✓ Контрольная точка: Each new user appears in the list with an active license.
Step 3: Review the reports
Open Reports to see who connected where, and for how long.
✅ Результат: You can manage devices and people without emailing anyone for details.
💡 Полезный совет: Name groups after physical sites. Finding one remote computer among 200 gets much faster.
Как использовать ISL Online Easy File Transfer
Простая передача файлов lets you move files between two computers while the session is running.
Вот пошаговая инструкция по его использованию.
Step 1: Open the file manager
Click the folder icon in the session toolbar.
Two panes open: your computer on the left, the remote computer on the right.
Step 2: Drag your files across
Users can securely drag and drop files between computers using ISL Online.
Transfers резюме on their own if the link drops.
Вот как это выглядит:
✓ Контрольная точка: The file appears in the destination pane with its full size.
Step 3: Confirm the transfer
Check the progress bar and open the file on the remote side.
✅ Результат: Drivers, logs and installers move across without email or cloud storage.
💡 Полезный совет: Pull the error log to your own machine first. Reading it locally is faster than over a remote screen.
How to Use ISL Online Session Recorder
Запись сессии lets you save every remote support session as a video file.
Вот пошаговая инструкция по его использованию.
Step 1: Enable recording
In Security settings, switch session recording to Always.
Manual recording is also possible from the session toolbar.
Step 2: Run your support session
Work as usual. A small red dot shows recording is on.
Вот как это выглядит:
✓ Контрольная точка: The session shows a recording icon in the report list.
Step 3: Download the recording
Navigate to Reports, find the session and click Download.
Recordings save as videos you can attach to a ticket.
✅ Результат: You have proof of what happened on that remote desktop.
💡 Полезный совет: ISL Online integrates with platforms like ServiceNow for ticket data transfer and session documentation.
Как использовать ISL Online для создания собственного фирменного стиля.
Индивидуальный брендинг lets you build a branded access point that matches your corporate image.
Вот пошаговая инструкция по его использованию.
Step 1: Open the customization page
Go to Administration, then Customization.
Step 2: Upload your assets
Add your logo, colours and a short welcome line.
ISL Online enables the creation of a branded access point for a consistent corporate image.
Вот как это выглядит:
✓ Контрольная точка: Your logo shows on the join page and inside the client app.
Step 3: Publish the join page
Save and copy the new URL where clients enter their session code.
✅ Результат: Clients see your company, not a tool they have never слышал of.
💡 Полезный совет: Point a subdomain like support.yourcompany.com at the branded page. It doubles trust on first contact.
Как пользоваться онлайн-чатом ISL
Чат lets you talk to the person on the other end without leaving the session.
Вот пошаговая инструкция по его использованию.
Step 1: Open the chat panel
Click the speech bubble in the session window.
Communication tools include built-in chat, audio, or video call functions for real-time guidance.
Step 2: Switch to voice or video
Click the microphone or camera icon to start a call.
This beats typing when you are guiding someone through a fix.
Вот как это выглядит:
✓ Контрольная точка: The client sees your message in their chat window right away.
Step 3: Add live chat to your site
ISL Online includes live chat software in addition to remote desktop software.
Paste the widget code on your site and turn every visitor question into a support session.
✅ Результат: One window handles the fix and the conversation about it.
💡 Полезный совет: Use whiteboard tools to annotate the screen during sessions to highlight issues instead of describing them.
Профессиональные советы и хитрости для онлайн-игр ISL
After eight months of daily remote support, these are the shortcuts I actually use.
Клавиатурные сочетания
| Действие | Быстрый доступ |
|---|---|
| Send Ctrl+Alt+Del to remote computer | Ctrl + Alt + Insert |
| Переключить полноэкранный режим | Ф11 |
| Open chat panel | Ctrl + Shift + C |
| End the remote session | Ctrl + Shift + E |
Скрытые функции, которые большинство людей упускают из виду.
- RDP and SSH tunnels: In Tools, choose Connect via RDP SSH to reach servers behind the firewall. ISL Online allows you to make secure RDP or SSH connections without compromising your network.
- Unattended access on demand: Set unattended access from a live support session with one click, no second visit needed.
- Multi-monitor display switching: Click the display selector instead of scrolling a stretched desktop across two screens.
Распространенные ошибки в онлайн-играх ISL, которых следует избегать.
Mistake #1: Reading the session code over the phone
❌ Неправильно: Spelling a code out to a client who keeps mistyping it.
✅ Справа: Share a link with your customer to avoid entering the session code at all.
Mistake #2: Using a weak access password
❌ Неправильно: Setting the same short access password on every unattended machine.
✅ Справа: Give each remote computer its own password and turn on two-factor authentication.
Mistake #3: Never grouping your computers
❌ Неправильно: One flat list of 200 devices with names like DESKTOP-4F2K.
✅ Справа: Group computers by location or department and share access with specific team members.
Устранение неполадок в ISL Online
Problem: The client cannot join the session
Причина: Their antivirus blocked the small executable file, or they typed the code wrong.
Исправить: Ask them to join from the browser instead. Clients can join sessions via web browsers or the ISL Light app without installation.
Problem: Unattended access shows the computer offline
Причина: The remote access agent stopped, or the machine went to sleep.
Исправить: Check the agent service is running and set the power plan to never sleep. Then ensure proper functioning with a test connection.
Problem: The remote screen is slow or blurry
Причина: Full colour quality on a limited connection.
Исправить: Drop the display quality in the session toolbar and turn off the remote wallpaper.
📌 Примечание: Если ни один из этих способов не решит вашу проблему, обратитесь в службу поддержки ISL Online.
Что такое ISL Online?
ISL онлайн is remote desktop software that lets you control any computer over the internet.
Think of it as sitting down at someone else’s desk from your own chair.
ISL Online enables secure, cross-platform remote support and collaboration through the ISL Light application.
Посмотрите этот краткий обзор:
В его состав входят следующие ключевые особенности:
- Оригинальный пульт дистанционного управления: Ship remote access inside your own app under your own brand
- Управление удалённым рабочим столом: Full control of Windows, Mac or Linux machines from any browser or app
- Security Fine – Tuning: Granular permissions, AES 256-bit encryption and two-factor authentication
- Управляемое частное облако: Private hosting for teams with strict data residency rules
- Администрация: One dashboard to manage devices, users, groups and licenses
- Простая передача файлов: Drag and drop files in both directions during a session
- Запись сессии: Automatic session videos for audits and training
- Индивидуальный брендинг: Your logo, colours and domain on every client-facing screen
- Чат: Built-in chat, audio and video calls plus live chat for your website
Operators initiate sessions by generating unique codes or links, while clients download a small executable file to grant access.
Полный обзор смотрите в нашем разделе Обзор ISL Online.
Цены на онлайн-услуги ISL
Вот сколько будет стоить ISL Online в 2026 году:
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Бесплатная пробная версия | 0,00 долларов в течение 15 дней | Testing every feature before you pay |
| Стартер | 16,90 долларов в месяц | Solo technicians and small offices |
| Стандарт | 34,90 долларов в месяц | Support teams needing unattended access |
| Премиум | 54,90 долларов в месяц | Companies wanting branding and private hosting |
Бесплатная пробная версия: Yes — 15 days, no card required.
Гарантия возврата денег: Not advertised, so use the trial properly first.
💰 Лучшее соотношение цены и качества: Standard — it adds unattended access and reporting for half the Premium price.
ISL Online против альтернатив
How does ISL Online compare? Here’s the field:
| Инструмент | Лучше всего подходит для | Цена | Рейтинг |
|---|---|---|---|
| ISL онлайн | Secure support with self-hosting | 16,90 долларов в месяц | ⭐ 4 |
| TeamViewer | Widest device support | 24,90 долл./мес. | ⭐ 4.4 |
| AnyDesk | Low-latency connections | 14,90 долларов в месяц | ⭐ 4.5 |
| Сплэштоп | Managing many devices | 5,00 долларов в месяц | ⭐ 4.6 |
| Getscreen | Доступ только через браузер | $10.00/mo | ⭐ 4.3 |
| RemotePC | Соло фрилансеры | 3,95 долл./мес. | ⭐ 4.2 |
| RealVNC Connect | Engineering teams | $4.29/mo | ⭐ 4.4 |
| Перейти к разрешению | All-in-one IT desk | $23.00/mo | ⭐ 4.3 |
| BeyondTrust | Regulated enterprises | Индивидуальное ценообразование | ⭐ 4.5 |
Краткий выбор:
- Лучший вариант в целом: ISL Online — security depth and price in one package
- Оптимальный бюджет: RemotePC — cheapest way to reach a few machines
- Лучший вариант для начинающих: AnyDesk — install, connect, done
- Best for regulated teams: BeyondTrust — the deepest аудит тащить
🎯 Альтернативы онлайн-курсам ISL
Ищете альтернативы онлайн-турниру ISL? Вот лучшие варианты:
- 🚀 Getscreen: Browser-based remote access with a free tier. Quick ad-hoc support with no installation for the operator.
- ⭐ TeamViewer: The best known name in remote desktop software, with wide device support and deep integrations.
- ⚡ AnyDesk: Very light client and low latency, good on weak connections and older hardware.
- 💰 Splashtop: Strong price-to-performance for schools and IT teams managing many unattended machines.
- 👶 RemotePC: Simple, cheap remote access for freelancers and small offices with a handful of computers.
- 🔒 RealVNC Connect: Security-first remote access built on the VNC protocol, popular with engineers.
- 🧠 GoTo Resolve: Remote support bundled with ticketing, antivirus and device management in one console.
- 🏢 BeyondTrust: Enterprise privileged remote access with heavy compliance and audit features.
Полный список смотрите в нашем Альтернативы ISL Online гид.
⚔️ Сравнение онлайн-трансляций ISL
Here is how ISL Online stacks up against each competitor:
- ISL Online против Getscreen: ISL Online wins on security depth and self-hosting. Getscreen wins if you want zero setup and a free plan.
- ISL Online против TeamViewer: TeamViewer has more integrations. ISL Online costs far less per operator and offers on-premise hosting.
- ISL Online против AnyDesk: AnyDesk feels faster on poor links. ISL Online gives you recording, reporting and live chat in one licence.
- ISL Online против Splashtop: Splashtop is cheaper at scale. ISL Online offers stricter access control and private cloud hosting.
- ISL Online против RemotePC: RemotePC is easier for one-person shops. ISL Online suits teams that need groups, reports and branding.
- ISL Online против RealVNC Connect: RealVNC is strong on device-level control. ISL Online covers helpdesk workflows and support sessions better.
- ISL Online против GoTo Resolve: GoTo Resolve bundles more IT tooling. ISL Online is leaner and cheaper for pure remote support.
- ISL Online против BeyondTrust: BeyondTrust fits large regulated enterprises. ISL Online delivers most of that control at a fraction of the price.
Начните пользоваться ISL Online прямо сейчас!
Вы научились использовать все основные функции ISL Online:
- ✅ Оригинальный пульт дистанционного управления
- ✅ Управление удаленным рабочим столом
- ✅ Security Fine – Tuning
- ✅ Управляемое частное облако
- ✅ Администрирование
- ✅ Простая передача файлов
- ✅ Запись сессии
- ✅ Индивидуальный брендинг
- ✅ Чат
Следующий шаг: Выберите одну функцию и попробуйте прямо сейчас.
Большинство людей начинают с программы Control Remote Desktop.
Это займет меньше пяти минут.
Часто задаваемые вопросы
Для чего используется ISL Online?
ISL Online is remote desktop software for technical support, unattended access and online meetings. Operators control a remote computer, transfer files and run a live chat service from one app.
Is ISL Online free to use?
You can test every feature for 15 days for free. After that, paid plans start at $16.90 per month. The trial is not feature limited and needs no card.
How do clients join a remote support session?
Clients download a small executable file, or join from a browser with no installation. They enter the session code on the ISL Online website, or click a link you share.
Does ISL Online support unattended access?
Yes. Install a remote access agent on any computer and set an access password. That gives you permanent access to that remote computer without anyone sitting in front of it.
Безопасен ли ISL Online?
All sessions use AES 256-bit encryption, and two-factor authentication is available. You can also connect via RDP SSH tunnels, or host everything yourself with Managed Private Cloud.
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