Démarrage rapide
Ce guide couvre toutes les fonctionnalités d'ISL Online :
- Commencer — Create your account and install ISL Light
- Comment utiliser la télécommande d'origine — Put remote support inside your own software
- Comment utiliser le contrôle à distance du bureau — Take full control of Windows, Mac and Linux machines
- How to Use Security Fine – Tuning — Decide exactly what each operator is allowed to do
- Comment utiliser un cloud privé géré — Run the platform on servers in your own location
- Comment utiliser l'administration — Manage devices, users and licenses from one dashboard
- Comment utiliser Easy File Transfer — Move files between computers during a live session
- Comment utiliser l'enregistrement de session — Save every support session as a video file
- Comment utiliser une marque personnalisée — Build a branded access point for your company
- Comment utiliser le chat — Talk to clients by text, audio or video mid-session
Temps nécessaire : 5 minutes par fonctionnalité
Vous trouverez également dans ce guide : Conseils de pro | Erreurs courantes | Dépannage | Tarification | Alternatives
Pourquoi faire confiance à ce guide ?
I’ve used ISL Online for eight months across Windows, Mac and Linux machines. Every step here comes from real support work, not a vendor deck.
ISL Online is one of the more reliable remote access solutions on the market.
It sits somewhere between a helpdesk tool and full remote desktop software.
Most people only ever use the screen sharing and stop there.
This guide shows you how to use ISL Online properly, feature by feature.
Tutoriel en ligne ISL
This How to Use ISL Onlinetutorial walks you through setup, every feature, and the settings that stop a support session going wrong.
ISL en ligne
Control any remote computer running Windows, Mac or Linux in under a minute. AES 256-bit encryption, unattended access, file transfer and live chat in one licence. Try it 15 days for free — no card needed.
Premiers pas avec ISL Online
Before any feature, do this one-time setup.
Cela prend environ trois minutes.
Étape 1 : Créez votre compte
Go to islonline.com and click the Start Free Trial button.
Enter your email and create a password. You get every feature for 15 days for free.
✓ Point de contrôle: Vérifiez votre boîte de réception pour l'e-mail de confirmation.
Step 2: Download and Install ISL Light
Download the ISL Light for your respective operating systems — Windows, Mac, Linux, or a mobile device.
Installing the ISL Light Viewer app on the asset you want to remote in from is mandatory for work from home setups.
Here’s what the console looks like in daily use:
✓ Point de contrôle: ISL Light opens and you can log in with your new account.
Étape 3 : Terminer la configuration initiale
Enable two-factor authentication, then create your first group so you can manage appareils plus tard.
ISL Online gives you several ways to connect: a session code, a shared link, or an installed agent.
✅ Terminé : Vous êtes prêt à utiliser n'importe quelle fonctionnalité ci-dessous.
Comment utiliser la télécommande OEM en ligne ISL
Télécommande OEM lets you embed ISL Online remote control straight into your own product.
Voici comment l'utiliser étape par étape.
Step 1: Request the OEM package
Contact ISL Online and ask for the OEM remote access kit.
You get API keys, a signed installer template and technical support during setup.
Step 2: Configure your build
Set your product name, logo and support URL in the OEM console.
Nothing in the build shows the ISL brand.
Voici à quoi cela ressemble :
✓ Point de contrôle: Your branded installer shows up in the download list.
Step 3: Ship it to clients
Send the finished installer to clients so they can start a remote session inside your app.
✅ Résultat : Your users get remote support without ever seeing another vendor name.
💡 Conseil de pro : Test the OEM build on a spare remote computer first and check proper functioning before release.
How to Use ISL Online Remote Desktop
Contrôler un bureau à distance lets you take full control of a remote computer running Windows, Mac or Linux.
Voici comment l'utiliser étape par étape.
Step 1: Start a session in ISL Light
Open ISL Light and log in as an operator.
The operator authenticates itself with the appropriate credentials to generate a session code.
Step 2: Send the code to your client
Share the session code with your client for them to enter.
The client must use the generated session code to connect, or join by entering it on the ISL Online website.
Voici à quoi cela ressemble :
✓ Point de contrôle: The client screen appears inside your viewer window.
Step 3: Request screen control
Click Control and wait for the client to approve the request.
Both computers must be running a piece of remote desktop software to establish a connection.
✅ Résultat : You have full remote desktop control of that machine.
💡 Conseil de pro : Send a link instead of a code. You can share a link with your customer to avoid entering the session code.
How to Use ISL Online Security
Security Fine – Tuning lets you decide exactly what every operator is allowed to do.
Voici comment l'utiliser étape par étape.
Step 1: Open the security settings
Log in to your web account and click Security.
All sessions are secured with AES 256-bit encryption before you change a thing.
Step 2: Set your rules
Turn on two-factor authentication and limit which IP ranges can start a support session.
You can also block file transfer or recording for junior staff.
Voici à quoi cela ressemble :
✓ Point de contrôle: The policy row shows a green Active label.
Step 3: Apply the policy to groups
Attach each policy to a team so new operators inherit it automatically.
✅ Résultat : Every remote session now follows your own security rules.
💡 Conseil de pro : Keep one policy with no file transfer rights for contractors who only need view access.
Comment utiliser le cloud privé géré en ligne ISL
Cloud privé géré lets you run the whole remote access platform on servers in your own location.
Voici comment l'utiliser étape par étape.
Step 1: Request a private deployment
Ask ISL Online for a managed private cloud quote.
Their engineers handle installation and updates for you.
Step 2: Choose your data location
Pick the country where session data must stay.
This is what most banks and hospitals need.
Voici à quoi cela ressemble :
✓ Point de contrôle: ISL Light connects to your own server address, not the public one.
Step 3: Point your operators at it
Update the server address in ISL Light for every operator.
✅ Résultat : All remote session traffic stays inside infrastructure you control.
💡 Conseil de pro : Keep the public cloud account alive as a backup route during server maintenance windows.
How to Use ISL Online Administrator
Administration lets you manage devices, users and licenses from one dashboard.
Voici comment l'utiliser étape par étape.
Step 1: Open the admin panel
Log in at islonline.com and click Administration.
Step 2: Add users and groups
Create a user for every technician and assign a license.
ISL Online allows you to group computers by location or department and share access with specific team members.
Voici à quoi cela ressemble :
✓ Point de contrôle: Each new user appears in the list with an active license.
Step 3: Review the reports
Open Reports to see who connected where, and for how long.
✅ Résultat : You can manage devices and people without emailing anyone for details.
💡 Conseil de pro : Name groups after physical sites. Finding one remote computer among 200 gets much faster.
Comment utiliser ISL Online Easy File Transfer
Transfert de fichiers facile lets you move files between two computers while the session is running.
Voici comment l'utiliser étape par étape.
Step 1: Open the file manager
Click the folder icon in the session toolbar.
Two panes open: your computer on the left, the remote computer on the right.
Step 2: Drag your files across
Users can securely drag and drop files between computers using ISL Online.
Transfers CV on their own if the link drops.
Voici à quoi cela ressemble :
✓ Point de contrôle: The file appears in the destination pane with its full size.
Step 3: Confirm the transfer
Check the progress bar and open the file on the remote side.
✅ Résultat : Drivers, logs and installers move across without email or cloud storage.
💡 Conseil de pro : Pull the error log to your own machine first. Reading it locally is faster than over a remote screen.
How to Use ISL Online Session Recorder
Enregistrement de session lets you save every remote support session as a video file.
Voici comment l'utiliser étape par étape.
Step 1: Enable recording
In Security settings, switch session recording to Always.
Manual recording is also possible from the session toolbar.
Step 2: Run your support session
Work as usual. A small red dot shows recording is on.
Voici à quoi cela ressemble :
✓ Point de contrôle: The session shows a recording icon in the report list.
Step 3: Download the recording
Navigate to Reports, find the session and click Download.
Recordings save as videos you can attach to a ticket.
✅ Résultat : You have proof of what happened on that remote desktop.
💡 Conseil de pro : ISL Online integrates with platforms like ServiceNow for ticket data transfer and session documentation.
Comment utiliser la personnalisation de marque en ligne ISL
Image de marque personnalisée lets you build a branded access point that matches your corporate image.
Voici comment l'utiliser étape par étape.
Step 1: Open the customization page
Go to Administration, then Customization.
Step 2: Upload your assets
Add your logo, colours and a short welcome line.
ISL Online enables the creation of a branded access point for a consistent corporate image.
Voici à quoi cela ressemble :
✓ Point de contrôle: Your logo shows on the join page and inside the client app.
Step 3: Publish the join page
Save and copy the new URL where clients enter their session code.
✅ Résultat : Clients see your company, not a tool they have never entendu of.
💡 Conseil de pro : Point a subdomain like support.yourcompany.com at the branded page. It doubles trust on first contact.
Comment utiliser le chat en ligne ISL
Chat lets you talk to the person on the other end without leaving the session.
Voici comment l'utiliser étape par étape.
Step 1: Open the chat panel
Click the speech bubble in the session window.
Communication tools include built-in chat, audio, or video call functions for real-time guidance.
Step 2: Switch to voice or video
Click the microphone or camera icon to start a call.
This beats typing when you are guiding someone through a fix.
Voici à quoi cela ressemble :
✓ Point de contrôle: The client sees your message in their chat window right away.
Step 3: Add live chat to your site
ISL Online includes live chat software in addition to remote desktop software.
Paste the widget code on your site and turn every visitor question into a support session.
✅ Résultat : One window handles the fix and the conversation about it.
💡 Conseil de pro : Use whiteboard tools to annotate the screen during sessions to highlight issues instead of describing them.
Conseils et astuces de pro pour ISL Online
After eight months of daily remote support, these are the shortcuts I actually use.
Raccourcis clavier
| Action | Raccourci |
|---|---|
| Send Ctrl+Alt+Del to remote computer | Ctrl + Alt + Insert |
| Basculer vers le plein écran | F11 |
| Open chat panel | Ctrl + Maj + C |
| End the remote session | Ctrl + Maj + E |
Fonctionnalités cachées que la plupart des gens ignorent
- RDP and SSH tunnels: In Tools, choose Connect via RDP SSH to reach servers behind the firewall. ISL Online allows you to make secure RDP or SSH connections without compromising your network.
- Unattended access on demand: Set unattended access from a live support session with one click, no second visit needed.
- Multi-monitor display switching: Click the display selector instead of scrolling a stretched desktop across two screens.
ISL Online : Erreurs courantes à éviter
Mistake #1: Reading the session code over the phone
❌ Faux : Spelling a code out to a client who keeps mistyping it.
✅ À droite : Share a link with your customer to avoid entering the session code at all.
Mistake #2: Using a weak access password
❌ Faux : Setting the same short access password on every unattended machine.
✅ À droite : Give each remote computer its own password and turn on two-factor authentication.
Mistake #3: Never grouping your computers
❌ Faux : One flat list of 200 devices with names like DESKTOP-4F2K.
✅ À droite : Group computers by location or department and share access with specific team members.
Dépannage en ligne ISL
Problem: The client cannot join the session
Cause: Their antivirus blocked the small executable file, or they typed the code wrong.
Réparer: Ask them to join from the browser instead. Clients can join sessions via web browsers or the ISL Light app without installation.
Problem: Unattended access shows the computer offline
Cause: The remote access agent stopped, or the machine went to sleep.
Réparer: Check the agent service is running and set the power plan to never sleep. Then ensure proper functioning with a test connection.
Problem: The remote screen is slow or blurry
Cause: Full colour quality on a limited connection.
Réparer: Drop the display quality in the session toolbar and turn off the remote wallpaper.
📌 Note: Si aucune de ces solutions ne résout votre problème, contactez le support en ligne d'ISL.
Qu'est-ce que ISL Online ?
ISL en ligne is remote desktop software that lets you control any computer over the internet.
Think of it as sitting down at someone else’s desk from your own chair.
ISL Online enables secure, cross-platform remote support and collaboration through the ISL Light application.
Regardez ce bref aperçu :
Il comprend les fonctionnalités clés suivantes :
- Télécommande d'origine : Ship remote access inside your own app under your own brand
- Contrôler le bureau à distance : Full control of Windows, Mac or Linux machines from any browser or app
- Security Fine – Tuning: Granular permissions, AES 256-bit encryption and two-factor authentication
- Cloud privé géré : Private hosting for teams with strict data residency rules
- Administration: One dashboard to manage devices, users, groups and licenses
- Transfert de fichiers facile : Drag and drop files in both directions during a session
- Enregistrement de la session : Automatic session videos for audits and training
- Personnalisation de la marque : Your logo, colours and domain on every client-facing screen
- Chat: Built-in chat, audio and video calls plus live chat for your website
Operators initiate sessions by generating unique codes or links, while clients download a small executable file to grant access.
Pour une analyse complète, consultez notre Avis en ligne sur ISL.
Tarification en ligne ISL
Voici le prix d'ISL Online en 2026 :
| Plan | Prix | Idéal pour |
|---|---|---|
| Essai gratuit | 0,00 $ pendant 15 jours | Testing every feature before you pay |
| Démarreur | 16,90 $/mois | Solo technicians and small offices |
| Standard | 34,90 $/mois | Support teams needing unattended access |
| Prime | 54,90 $/mois | Companies wanting branding and private hosting |
Essai gratuit : Yes — 15 days, no card required.
Garantie de remboursement : Not advertised, so use the trial properly first.
💰 Meilleur rapport qualité-prix : Standard — it adds unattended access and reporting for half the Premium price.
ISL Online vs Alternatives
How does ISL Online compare? Here’s the field:
| Outil | Idéal pour | Prix | Notation |
|---|---|---|---|
| ISL en ligne | Secure support with self-hosting | 16,90 $/mois | ⭐ 4 |
| TeamViewer | Widest device support | 24,90 $/mois | ⭐ 4,4 |
| AnyDesk | Low-latency connections | 14,90 $/mois | ⭐ 4,5 |
| Splashtop | Managing many devices | 5,00 $/mois | ⭐ 4,6 |
| Getscreen | Accès via navigateur uniquement | $10.00/mo | ⭐ 4,3 |
| RemotePC | Solo travailleurs indépendants | 3,95 $/mois | ⭐ 4.2 |
| Connexion RealVNC | Engineering teams | $4.29/mo | ⭐ 4,4 |
| GoTo Resolve | All-in-one IT desk | $23.00/mo | ⭐ 4,3 |
| Au-delà de la confiance | Regulated enterprises | Tarification personnalisée | ⭐ 4,5 |
Sélection rapide :
- Meilleur résultat global : ISL Online — security depth and price in one package
- Meilleur budget : RemotePC — cheapest way to reach a few machines
- Idéal pour les débutants : AnyDesk — install, connect, done
- Best for regulated teams: BeyondTrust — the deepest audit piste
🎯 Alternatives en ligne à l'ISL
Vous cherchez des alternatives à ISL Online ? Voici les meilleures options :
- 🚀 Getscreen : Browser-based remote access with a free tier. Quick ad-hoc support with no installation for the operator.
- ⭐ TeamViewer : The best known name in remote desktop software, with wide device support and deep integrations.
- ⚡ AnyDesk : Very light client and low latency, good on weak connections and older hardware.
- 💰 Splashtop : Strong price-to-performance for schools and IT teams managing many unattended machines.
- 👶 RemotePC : Simple, cheap remote access for freelancers and small offices with a handful of computers.
- 🔒 RealVNC Connect : Security-first remote access built on the VNC protocol, popular with engineers.
- 🧠 GoTo Resolve : Remote support bundled with ticketing, antivirus and device management in one console.
- 🏢 Au-delà de la confiance : Enterprise privileged remote access with heavy compliance and audit features.
Pour la liste complète, consultez notre Alternatives à ISL Online guide.
⚔️ Comparaison ISL en ligne
Here is how ISL Online stacks up against each competitor:
- ISL Online contre Getscreen: ISL Online wins on security depth and self-hosting. Getscreen wins if you want zero setup and a free plan.
- ISL Online contre TeamViewer: TeamViewer has more integrations. ISL Online costs far less per operator and offers on-premise hosting.
- ISL Online contre AnyDesk: AnyDesk feels faster on poor links. ISL Online gives you recording, reporting and live chat in one licence.
- ISL Online contre Splashtop: Splashtop is cheaper at scale. ISL Online offers stricter access control and private cloud hosting.
- ISL Online vs RemotePC: RemotePC is easier for one-person shops. ISL Online suits teams that need groups, reports and branding.
- ISL Online vs RealVNC Connect: RealVNC is strong on device-level control. ISL Online covers helpdesk workflows and support sessions better.
- ISL Online contre GoTo Resolve : GoTo Resolve bundles more IT tooling. ISL Online is leaner and cheaper for pure remote support.
- ISL Online contre BeyondTrust: BeyondTrust fits large regulated enterprises. ISL Online delivers most of that control at a fraction of the price.
Commencez à utiliser ISL en ligne dès maintenant
Vous avez appris à utiliser toutes les principales fonctionnalités d'ISL Online :
- ✅ Télécommande d'origine
- ✅ Contrôler un bureau à distance
- ✅ Security Fine – Tuning
- ✅ Cloud privé géré
- ✅ Administration
- ✅ Transfert de fichiers facile
- ✅ Enregistrement de la session
- ✅ Personnalisation de l'image de marque
- ✅ Chat
Étape suivante : Choisissez une fonctionnalité et essayez-la dès maintenant.
La plupart des gens commencent par le contrôle du bureau à distance.
Cela prend moins de cinq minutes.
Foire aux questions
À quoi sert ISL Online ?
ISL Online is remote desktop software for technical support, unattended access and online meetings. Operators control a remote computer, transfer files and run a live chat service from one app.
Is ISL Online free to use?
You can test every feature for 15 days for free. After that, paid plans start at $16.90 per month. The trial is not feature limited and needs no card.
How do clients join a remote support session?
Clients download a small executable file, or join from a browser with no installation. They enter the session code on the ISL Online website, or click a link you share.
Does ISL Online support unattended access?
Yes. Install a remote access agent on any computer and set an access password. That gives you permanent access to that remote computer without anyone sitting in front of it.
ISL Online est-il sécurisé ?
All sessions use AES 256-bit encryption, and two-factor authentication is available. You can also connect via RDP SSH tunnels, or host everything yourself with Managed Private Cloud.
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