⚡ Veredito rápido:
- Preços: Freshsales CRM starts at $9/user/month vs Agile CRM at $8.99/user/month (Agile also has a free plan for up to 10 users)
- Ideal para: Freshsales CRM for sales teams wanting Freddy AI lead scoring and a 360-degree customer view, Agile CRM for pequenas empresas needing all-in-one sales, marketing, and helpdesk in one tool
- Principal diferença: Freshsales focuses on AI-powered sales automação as part of the Freshworks suite, while Agile CRM combines sales, marketing, and customer service in one platform with built-in gamification
- Nossa escolha: Freshsales CRM for most sales teams — it offers a more reliable platform, better AI features, and a 21-day free trial across all tiers
Choosing between Freshsales CRM vs Agile CRM comes down to one pergunta.
Do you need AI-powered sales automation or an all-in-one CRM software?
Both tools promise to help sales teams manage customer data and close more deals.
Mas eles adotam abordagens muito diferentes para a gestão do relacionamento com o cliente.
Freshsales CRM is built around Freddy AI and a unified caixa de entrada.
Agile CRM bundles sales, marketing automation, and helpdesk in one platform.
Visão geral
This comparison covers pricing, features, and ease of use for both CRM systems.
Também analisamos para quem cada ferramenta funciona melhor.
Nosso escritor spent time with Agile CRM directly during account setup.
Observations on Freshsales CRM come from documentation, pricing pages, and G2 reviews.
By the end, you’ll know which CRM software fits your negócios.
O que é o Freshsales CRM?
Freshsales CRM is an AI-powered platform for managing sales, marketing, and customer interactions.
It is part of the Freshworks suite, alongside Freshdesk and Freshmarketer.
The platform was launched in 2016 and serves over 67,000 customers worldwide.
It is designed for small to medium sized businesses and growing sales teams.
Most users choose it for Freddy AI, visual pipelines, and the unified inbox.
Freshsales CRM
Freshsales CRM is an AI-powered sales tool from Freshworks. It centralizes customer data, automates sales activities, and helps sales reps close deals faster.
Preços do Freshsales CRM
Here’s what Freshsales CRM costs in 2026. Pricing has dropped 2-3x lower over the years, making it excellent value for small and medium-sized businesses.
| Plano | Preço | Ideal para |
|---|---|---|
| Livre | $0 (até 3 usuários) | Fundadores individuais testando a plataforma |
| Crescimento | US$ 9 por usuário por mês | Pequenas equipes de vendas dando os primeiros passos |
| Pró | US$ 39 por usuário por mês | Multi-product sales businesses |
| Empresa | US$ 59 por usuário por mês | Large teams needing custom roles |
Pricing verified February 2026.
Teste grátis: Yes — 21-day free trial across all paid tiers. No credit card required to start a new account.
Garantia de reembolso: Freshsales does not advertise a formal money-back policy. The 21-day free trial covers most evaluation needs before billing starts.
📌 Observação: The free plan includes most features for up to 3 users. The entry-level paid tier starts at $9/user/month, which is significantly lower than competitors like HubSpot or Salesforce.
⚠️ Aviso: Some advanced add-ons (like extra workflows or bots) are billed separately. Check the pricing page for exact billing details before you buy.
Principais benefícios do CRM Freshsales
Here’s what makes Freshsales CRM worth considering:
- Freddy, copiloto de IA: Scores leads based on behavior and profile. Suggests the next best action to close deals and predicts deal risks.
- Visão do cliente em 360 graus: Shows a complete timeline of every customer interaction. This includes email, phone, chat, and SMS in a single inbox.
- Gestão visual de pipelines: Uses Kanban boards to track deal progress. You can spot bottlenecks at a glance and respond faster.
- Automação de Vendas: Automates repetitive sales activities like data entry, follow-ups, and lead routing. This frees up sales reps to focus on selling.
- Comunicação omnicanal: Connects email, phone, WhatsApp, Facebook Messenger, and LINE. Reps can respond to customers from one screen.
- Amplo mercado: Around 385 integrations and apps available. Connects with Google, Microsoft 365, Slack, and Zoom out of the box.
- Aplicativo móvel: Disponível para iOS e Android with offline access and call logging. Great for field sales teams on the move.
O que nossa equipe observou
Note: We haven’t had extensive hands-on time with Freshsales CRM yet. The information above is based on Freshsales documentation, the Freshworks pricing page, and reviews on Capterra and G2 where Freshsales scores around 4.5/5. Some users on review platforms note that the interface can feel cluttered, with slow loading times and fewer integrations than larger competitors. Most reviews praise the intuitive interface, the easy implementation, and the fact that Freshsales delivers excellent value for the price.
Vantagens e Desvantagens do Freshsales CRM
✅ Prós
- Experimente gratuitamente por 21 dias, sem necessidade de cartão de crédito.
- A IA Freddy avalia leads e prevê riscos de negócios automaticamente.
- Built-in phone, email, chat, and SMS in one unified inbox
- Free plan available for up to 3 users with most features included
- Tight integration with other Freshworks products like Freshdesk
❌ Contras
- Around 385 integrations is fewer than HubSpot or Salesforce
- Some users report cluttered navigation and slow loading times
- Conexões nativas limitadas com ferramentas de terceiros fora do Freshworks.
- Lacks some advanced features found in larger CRM platforms
O que é CRM Ágil?
O Agile CRM é uma plataforma de CRM completa, baseada na nuvem, para pequenas e médias empresas.
It combines sales, marketing automation, and customer service in one tool.
The platform has been in operation since 2013 with offices in Índia e as Filipinas.
Agile CRM is used and trusted by over 15,000 customers globally.
It is recognized as a leader by G2 Crowd in the SMB CRM space.
Most users choose it for its free plan, gamification, and built-in helpdesk.
CRM ágil
Agile CRM is an all-in-one CRM tool for small businesses. It bundles sales automation, marketing automation, and customer service in one affordable platform.
Preços do CRM Ágil
Here’s what Agile CRM costs in 2026. The pricing structure is designed to be competitive for small and medium businesses.
| Plano | Preço | Ideal para |
|---|---|---|
| Livre | Gratuito (até 10 usuários) | Equipes pequenas que estão apenas começando |
| Iniciante | US$ 8,99/usuário/mês | Small businesses needing core CRM |
| Regular | US$ 29,99/usuário/mês | Equipes em crescimento com necessidades de marketing |
| Empresa | US$ 47,99/usuário/mês | Larger businesses needing full features |
Pricing verified February 2026.
Teste grátis: Yes — Agile CRM offers a permanent free plan for up to 10 users. Paid plans can be tested before committing to billing.
Garantia de reembolso: Agile CRM does not advertise a formal money-back guarantee. The free version lets you test the product before paying.
📌 Observação: The Agile CRM offers tier with a free plan for up to 10 users is rare in this market. The Starter plan at $8.99 is one of the cheapest entry points among full CRM platforms.
⚠️ Aviso: Some users on review sites report unreliable email delivery and slow billing support. Test the email features carefully on the free plan before committing to a paid tier.
Principais benefícios do CRM ágil
Eis o que torna o CRM Ágil algo a ser considerado:
- Plataforma Tudo-em-Um: Combines sales, marketing, and service functions in one interface. This reduces data silos between teams and gives a unified view of customer data.
- Automação de Vendas: Automates the sales process with lead scoring, follow-ups, and data entry. Includes a visual sales pipeline to track deals and forecast revenue generated.
- Automação de marketing: Email marketing, landing pages, and web engagement tools built in. Supports A/B testing, custom fields, and multi-channel marketing across email, social, and mobile.
- Ferramentas de atendimento ao cliente: Includes a helpdesk that automates ticketing and customer queries. Reduces the need for separate customer service software.
- Gamificação de Vendas: Leaderboards and badges encourage friendly competition among the sales team. This is uncommon in other CRM solutions at this price.
- Online Calendar & Booking: Leads can book meetings directly on your calendar. Syncs with Google Calendar or Outlook for sales enablement.
- Drag-and-Drop Workflow Builder: Build automation workflows without code. Easy implementation for non-technical small businesses.
O que nossa equipe observou
Our writer signed up for Agile CRM and explored the platform during account setup. Here’s what stood out from that hands-on time:
Vantagens e Desvantagens do CRM Ágil
✅ Prós
- Free plan for up to 10 users with core features included
- All-in-one tool for sales, marketing, and helpdesk in one platform
- Sales gamification with leaderboards and badges built in
- Drag-and-drop workflow builder for easy automation setup
- Affordable Starter plan at $8.99/user/month for small businesses
❌ Contras
- Email delivery rates have reportedly dropped in recent months per user reviews
- Email template builder is rigid and not flexible for advanced campaigns
- Reporting tools are limited compared to dedicated CRM platforms
- Limited customization options for businesses needing custom fields and data mapping
Comparação de recursos
Ready to dive into a detailed comparison of Freshsales CRM vs Agile CRM? We’ll explore 9 key features so you can decide which platform best fits your negócios and sales process.
| Recurso | Freshsales CRM | CRM ágil |
|---|---|---|
| Preço inicial | US$ 9 por usuário por mês | US$ 8,99/usuário/mês |
| Plano Gratuito | ✅ (até 3 usuários) | ✅ (até 10 usuários) |
| Pontuação de leads por IA (Freddy AI) | ✅ | ❌ (basic scoring only) |
| Funil de Vendas Visual | ✅ (Kanban) | ✅ |
| Telefone e SMS integrados | ✅ | ✅ (telephony only) |
| Automação de marketing | Via Freshmarketer add-on | ✅ (built in) |
| Helpdesk / Customer Service | Via Freshdesk OMNI | ✅ (built in) |
| Gamificação de Vendas | ❌ | ✅ |
| Integrações | ~385 apps | Smaller marketplace |
| Teste grátis | 21 days, no credit card | Plano gratuito disponível |
| Ideal para | PMEs com foco em vendas | All-in-one SMB needs |
1. Pontuação de leads por IA
Freshsales CRM: Freddy AI scores leads based on behavior and profile data automatically. It improves conversion rates by ranking which prospects to respond to first. Freddy AI also predicts deal risks and suggests the next best action to close deals.
CRM ágil: Offers basic lead scoring as part of its sales automation features. In 2026, Agile CRM is increasingly using AI agents for functions like lead scoring and predictive analytics. The scoring is rules-based and less sophisticated than Freddy AI.
2. Gestão de Contatos
Freshsales CRM: Provides a 360-degree customer view with a complete history of every touchpoint. Contacts get a full timeline of email, phone, chat, and SMS in one screen. The platform centralizes customer information so reps can manage relationships from a single source of truth.
CRM ágil: Includes a contact management system with a 360-degree view of customer interactions. The data layer connects to its sales, marketing, and service tools in one place. Some users find the contact records less customizable than larger CRM systems for businesses needing custom fields.
3. Sales Pipeline & Deals Management
Freshsales CRM: Uses visual Kanban boards for sales pipeline tracking. Reps drag deals between stages and spot bottlenecks at a glance. The system supports sales forecasting through predefined reports and AI-powered insights.
CRM ágil: Provides a visual sales pipeline that lets you track deals and opportunities. Pipeline management is part of the core CRM, with deal stages, milestones, and revenue tracking included. Sales tracking is straightforward but less polished than dedicated sales CRMs.
4. Email & Sales Sequences
Freshsales CRM: Sales Sequences let you send personalized bulk emails and monitor activities. Email tracking shows opens, clicks, and replies in real time. The unified inbox combines email, phone, chat, and SMS into a single screen.
CRM ágil: Supports email marketing with A/B testing, personalization, and automated campaigns. The email template building tool is simple to use but inflexible for advanced design needs. Some user reviews report email delivery rate issues in recent months.
⚠️ Aviso: If email outreach is your primary channel, test deliverability on the free plan first. Some Agile CRM users report this issue going weeks without resolution.
5. Automação de Marketing
Freshsales CRM: Marketing automation comes via Freshmarketer, a separate Freshworks product. Freshsales is tightly integrated with Freshmarketer for smooth lead handoffs. Personalized marketing campaigns use the customer data collected in the CRM.
CRM ágil: Marketing automation features are built directly into the platform. Includes landing pages, web engagement tools, email campaigns, and automated workflows. Many reviews note Agile CRM offers more advanced marketing automation than some competitors.
6. Customer Service & Helpdesk
Freshsales CRM: Customer service is handled through Freshdesk OMNI, a separate Freshworks tool. The two integrate tightly so support and sales share the same customer data. This split adds cost if you need both, but each tool is best-in-class for its use case.
CRM ágil: Includes a built-in helpdesk that automates ticketing and customer queries. Handles customer service in the same platform as sales and marketing. This is a strong fit for small businesses that don’t want to pay for separate tools.
7. Sales Gamification
Freshsales CRM: Does not include native gamification features. Sales managers can build dashboards and reports to track team performance. For competitive elements like leaderboards, you would need a third-party app from the marketplace.
CRM ágil: Includes built-in sales gamification with leaderboards and badges. This encourages friendly competition among sales team members. Gamification is uncommon in CRM platforms at this price point.
8. Relatórios e análises
Freshsales CRM: Provides around a dozen predefined sales reports that are fully customizable. Freddy AI delivers insights for tracking team performance and forecasting revenue. Reporting is one of the more polished parts of the Freshsales experience.
CRM ágil: Reports and analytics cover sales pipeline, marketing campaigns, and helpdesk tickets. However, several user reviews describe the reporting tools as poorly configured. For data-heavy teams, this may be a real limitation.
9. Integrations & Add-ons
Freshsales CRM: Offers around 385 integrations and apps with major platforms. Connects with Google, Microsoft 365, Slack, Zoom, WhatsApp Business, Facebook Messenger, and LINE. Tight integration with other Freshworks products is the strongest selling point.
CRM ágil: Supports integration with third-party software but the marketplace is smaller. Includes connections for email, mídias sociais, telephony, and common business tools. Setup fee is not charged for standard integrations.
Preços e custos
Let’s compare the pricing plans side by side. Both tools position themselves as excellent value for SMBs.
| Plano | Freshsales CRM | CRM ágil |
|---|---|---|
| Livre | $0 (até 3 usuários) | Gratuito (até 10 usuários) |
| Iniciante / Crescimento | US$ 9 por usuário por mês | US$ 8,99/usuário/mês |
| Pro / Regular | US$ 39 por usuário por mês | US$ 29,99/usuário/mês |
| Empresa | US$ 59 por usuário por mês | US$ 47,99/usuário/mês |
Freshsales CRM: Pricing dropped 2-3x lower over the years. The Growth plan at $9/user is excellent value for sales teams who want Freddy AI and a unified inbox at a great price.
CRM ágil: The free plan for up to 10 users is rare in this market and saves money for tiny teams. Paid plans are also affordable, though support and reliability concerns can offset the price advantage.
Diferentes cenários
| Se você precisar | Escolher | Por que |
|---|---|---|
| Tight budget, free tier | CRM ágil | Free for up to 10 users |
| pontuação de leads com inteligência artificial | Freshsales CRM | Freddy AI is more advanced |
| Vendas e marketing tudo em um só lugar | CRM ágil | Automação de marketing integrada |
| Reliable email outreach | Freshsales CRM | Sales Sequences with tracking |
| Gamificação de vendas | CRM ágil | Built-in leaderboards & badges |
| Wider integrations | Freshsales CRM | Around 385 apps available |
| Configuração fácil para iniciantes | Freshsales CRM | Intuitive interface, easy implementation |
💰 Seu orçamento
Agile CRM offers a free version for up to 10 users at no cost. Freshsales CRM costs slightly more on paid tiers but delivers excellent value through Freddy AI and the unified inbox.
🔌 Seu conjunto de tecnologias
Freshsales CRM connects with around 385 integrations including Google, Microsoft 365, Slack, and Zoom. Agile CRM has a smaller app library but covers most common tools that small businesses need.
📝 Seu Processo de Vendas
If your team runs structured sales activities with email tracking and AI scoring, Freshsales CRM is the better fit. If you also handle marketing campaigns and customer queries in the same tool, Agile CRM saves you from buying separate software.
🎓 Seu nível de experiência
Freshsales CRM has an intuitive interface and is easy to learn for beginners. Agile CRM features a drag-and-drop workflow builder, but reporting and customization can feel rough for newer users.
🆓 Testes e demonstrações grátis
Freshsales offers a 21-day free trial across all paid tiers with no credit card required. Agile CRM offers a permanent free plan for up to 10 users to test before upgrading.
🛟 Opções de suporte
Freshsales provides 24/5 support across all plans via phone, chat, and email. Agile CRM’s customer support is described positively by some users but criticized by others for slow response times on bug fixes.
Guia de Troca
Já utiliza alguma dessas ferramentas? Veja o que esperar se você mudar.
🔄 Switching from Freshsales CRM to Agile CRM?
✅ O que você vai ganhar:
- Free plan for up to 10 users instead of 3
- Built-in marketing automation and helpdesk in one tool
- Gamificação de vendas com placares de líderes e distintivos.
❌ O que você perderá:
- Freddy AI lead scoring and predictive insights
- Around 385 integrations and the wide marketplace
- Integração perfeita com outros produtos Freshworks.
📋 Como mudar:
- Export contacts and deals from Freshsales as a CSV file
- Create a new account on Agile CRM (free plan available)
- Import the CSV into Agile CRM and map fields to your sales pipeline
🔄 Switching from Agile CRM to Freshsales CRM?
✅ O que você vai ganhar:
- Freddy AI for lead scoring, deal risk prediction, and recommendations
- More reliable email tracking and Sales Sequences
- Wider integration marketplace with around 385 apps
❌ O que você perderá:
- Built-in marketing automation in the same platform
- Native helpdesk and customer service tools
- Recursos de gamificação de vendas, como placares de líderes e distintivos.
📋 Como mudar:
- Exporte contatos, negócios e anotações do Agile CRM como arquivos CSV.
- Sign up for the Freshsales 21-day free trial (no credit card required)
- Import data and connect any other Freshworks products you plan to use
O que nossa avaliação não abordou
This comparison focused on small and medium-sized businesses using these CRM systems for everyday sales activities. We didn’t test enterprise SSO setups, custom data mapping for very large databases, or compliance reporting needed by regulated industries. Our observations are based on Freshsales documentation and Agile CRM hands-on time during account setup. Some hands-on details for Freshsales come from G2 reviews rather than direct use, so your experience may differ. Verification waiting screens and Ray ID security checks shown by some Freshworks login pages were not part of this review.
Veredicto final
| Categoria | Ganhador |
|---|---|
| 💰 Pricing (Free Tier) | CRM ágil |
| 🚀 Principais funcionalidades do CRM | Freshsales CRM |
| 🤖 IA e Automação | Freshsales CRM |
| 🎯 Lead Scoring & Quality | Freshsales CRM |
| 👶 Facilidade de uso | Freshsales CRM |
| 🔌 Integrações | Freshsales CRM |
| 📧 Email Reliability | Freshsales CRM |
| 🏆 Vencedor Geral | Freshsales CRM |
🏆 VENCEDOR: FRESHASALES CRM
Freshsales CRM wins 6 out of 7 categories.
Ideal para: Sales teams, small and medium sized businesses, and Freshworks customers who want AI-powered customer relationship management.
Freshsales CRM and Agile CRM solve different problems for different users.
Freshsales is built around AI-powered sales automation and a 360-degree customer view.
Agile CRM bundles sales, marketing, and helpdesk in one platform.
Agile CRM is excellent for tiny teams who need a free plan and all-in-one tools. The platform fits small businesses that can’t justify separate sales, marketing, and customer service software.
However, if you need reliable email outreach, Freddy AI lead scoring, and a wider integration marketplace, Freshsales CRM is the better choice for most sales teams.
Mais comparações do Freshsales CRM
Here’s how Freshsales CRM stacks up against other CRM competitors:
O Freshsales CRM se destaca em: Lower entry pricing at $9/user/month, tighter integration with Freshworks helpdesk and marketing tools, faster setup for sales-focused SMBs.
A HubSpot vence em: Larger integration marketplace with thousands of apps, more advanced free CRM tier with unlimited users, broader content marketing and CMS features.
O Freshsales CRM se destaca em: Cleaner intuitive interface, more polished AI features through Freddy AI, simpler implementation for small businesses with no setup fee.
O Zoho CRM se destaca em: Bigger Zoho One product suite with 45+ apps, deeper customization for complex sales processes, more flexible developer tools and APIs.
Freshsales CRM vs Pipedrive
O Freshsales CRM se destaca em: Built-in phone, email, chat, and SMS in a unified inbox, AI-powered next-best-action recommendations, free plan available for up to 3 users.
Pipedrive vence em: Sharper focus on visual sales pipelines, simpler UI for small sales teams, mature mobile app for in-person sales reps in the field.
O Freshsales CRM se destaca em: Far lower pricing for small and medium sized businesses, easier onboarding with no consultants required, faster time-to-value for growing sales teams.
A Salesforce se destaca em: Vastly more powerful customization for enterprise sales orgs, deeper analytics and forecasting, the largest partner network in CRM.
Mais sobre CRM Ágil em comparação
Here’s how Agile CRM stacks up against other CRM competitors:
O CRM ágil se destaca em: Lower paid plan prices, free plan covers up to 10 users, sales gamification features built into the core platform.
A HubSpot vence em: More reliable email deliverability and infrastructure, much larger app marketplace, far stronger customer support track record.
O CRM ágil se destaca em: Much cheaper for small businesses, marketing automation built into the same tool, far easier setup with no implementation consultants needed.
A Salesforce se destaca em: Enterprise-level customization and security, deeper analytics for large sales teams, far better stability and uptime for mission-critical workflows.
CRM Ágil vs. ActiveCampaign
O CRM ágil se destaca em: Built-in helpdesk and ticketing, sales gamification with leaderboards, lower starting price for combined sales and marketing.
ActiveCampaign vence em: Far more advanced email marketing automation, better email deliverability rates, much wider library of pre-built marketing templates.
CRM Ágil vs. Keap
O CRM ágil se destaca em: Lower starting price, free plan available, broader feature set across sales, marketing, and service in one platform.
Keap vence com base em: Stronger sales pipeline automation for service-based businesses, more reliable email infrastructure, dedicated onboarding coach for new accounts.
Perguntas frequentes
O Freshsales é um CRM?
Yes, Freshsales is a full CRM software designed for sales teams and businesses of all sizes. It manages sales pipeline, customer data, and sales activities in one platform. The product is part of the Freshworks suite.
O Agile CRM é realmente gratuito?
Yes, Agile CRM offers a permanent free plan for up to 10 users with core sales, marketing, and customer service features. The free version has limits on contacts and add ons. Larger businesses can upgrade to the Starter, Regular, or Enterprise tiers.
Qual é o número máximo de usuários permitido no plano gratuito do Freshsales?
The Freshsales free plan supports up to 3 users with most features included. Sales teams that need more seats can move to the Growth tier at $9/user/month. Freshsales also offers a 21-day free trial on paid plans.
A Freshworks é concorrente da Salesforce?
Yes, Freshworks competes directly with Salesforce in the CRM market, especially for small and medium sized businesses. Freshsales is positioned as a more affordable, easier to use alternative. Salesforce remains stronger for very large enterprise sales teams that need deep customization.
Qual é o custo médio de um CRM?
CRM software typically ranges from free up to $300+ per user per month. Entry-level paid plans for sales-focused tools usually fall between $8 and $25 per user per month. Freshsales starts at $9/user/month and Agile CRM starts at $8.99/user/month, which are both at the affordable end of the market.
Do these CRM systems support ecommerce stores?
Yes, both work as an ecommerce CRM for online stores. Agile CRM is positioned as an all in one CRM for ecommerce, helping marketing teams track web engagement and run great support across services and channels. Freshsales connects to popular ecommerce platforms via integrations and helps sales marketing teams unify customer data.
Can I search and verify accounts when logging in?
Yes. When logging into the website for either tool, the browser typically loads the site properly within a few seconds. You may see a “verifying” or “verification successful waiting” page with a Ray ID briefly while the system checks the connection is from a human, not a bot. If the page hangs, search the knowledge base or try logging in again.
Do they offer in person support and LinkedIn integration?
Neither tool offers in person support, but both deliver great support online via chat, email, and phone. LinkedIn integration is available through the marketplace on Freshsales. Both products help sales reps refine outreach, capture leads from LinkedIn profiles, and sync them into the CRM.
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