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Freshsales CRM vs Agile CRM: One Clear Winner (My Honest Take)

에 단위 | Last updated May 2, 2026

우승자
프레쉬세일즈 CRM
4.0
  • 프레디 AI 리드 스코어링
  • 360도 고객 관점
  • 시각적 칸반 파이프라인
  • 385개 이상의 연동 기능 이용 가능
  • Built-in Phone, Email, Chat
  • 21일 무료 체험
  • 유료 플랜은 사용자당 월 9달러부터 시작합니다.
준우승
애자일 CRM
2.8
  • Loading...
  • 올인원 영업 및 마케팅
  • 드래그 앤 드롭 워크플로 건축업자
  • Built-in Helpdesk & Telephony
  • 판매 게임화 기능 내장
  • Starter Plan Under $9/User
  • 유료 플랜은 사용자당 월 8.99달러부터 시작합니다.

⚡ 간단 평가:

  • 가격: 프레쉬세일즈 CRM starts at $9/user/month vs Agile CRM at $8.99/user/month (Agile also has a free plan for up to 10 users)
  • 다음과 같은 경우에 가장 적합합니다: Freshsales CRM for sales teams wanting Freddy AI lead scoring and a 360-degree customer view, Agile CRM for 소규모 사업체 needing all-in-one sales, marketing, and helpdesk in one tool
  • 주요 차이점: Freshsales focuses on AI-powered sales 오토메이션 as part of the Freshworks suite, while Agile CRM combines sales, marketing, and customer service in one platform with built-in gamification
  • 저희가 선택한 제품: Freshsales CRM for most sales teams — it offers a more reliable platform, better AI features, and a 21-day free trial across all tiers
Freshsales CRM과 Agile CRM 비교

Choosing between Freshsales CRM vs Agile CRM comes down to one 질문.

Do you need AI-powered sales automation or an all-in-one CRM software?

Both tools promise to help sales teams manage customer data and close more deals.

하지만 그들은 고객 관계 관리에 대해 매우 다른 접근 방식을 취합니다.

Freshsales CRM is built around Freddy AI and a unified 받은 편지함.

Agile CRM bundles sales, marketing automation, and helpdesk in one platform.

개요

This comparison covers pricing, features, and ease of use for both CRM systems.

또한 각 도구가 누구에게 가장 적합한지 분석해 보았습니다.

우리의 작가 spent time with Agile CRM directly during account setup.

Observations on Freshsales CRM come from documentation, pricing pages, and G2 reviews.

By the end, you’ll know which CRM software fits your 사업.

Freshsales CRM이란 무엇인가요?

Freshsales CRM is an AI-powered platform for managing sales, marketing, and customer interactions.

It is part of the Freshworks suite, alongside Freshdesk and Freshmarketer.

The platform was launched in 2016 and serves over 67,000 customers worldwide.

It is designed for small to medium sized businesses and growing sales teams.

Most users choose it for Freddy AI, visual pipelines, and the unified inbox.

Freshsales Freshworks CRM 리뷰 – 여전히 쓸만한가?

프레쉬세일즈 CRM

Freshsales CRM is an AI-powered sales tool from Freshworks. It centralizes customer data, automates sales activities, and helps sales reps close deals faster.

Freshsales CRM 가격

Here’s what Freshsales CRM costs in 2026. Pricing has dropped 2-3x lower over the years, making it excellent value for small and medium-sized businesses.

계획가격가장 적합한 대상
무료무료 (최대 3명 사용자)플랫폼을 테스트 중인 1인 창업자
성장사용자당 월 9달러소규모 영업팀이 시작합니다
찬성사용자당 월 39달러Multi-product sales businesses
기업사용자당 월 59달러Large teams needing custom roles

Pricing verified February 2026.

Freshsales CRM 가격

무료 체험: Yes — 21-day free trial across all paid tiers. No credit card required to start a new account.

환불 보장: Freshsales does not advertise a formal money-back policy. The 21-day free trial covers most evaluation needs before billing starts.

📌 메모: The free plan includes most features for up to 3 users. The entry-level paid tier starts at $9/user/month, which is significantly lower than competitors like HubSpot or 세일즈포스.

⚠️ 경고: Some advanced add-ons (like extra workflows or bots) are billed separately. Check the pricing page for exact billing details before you buy.

Freshsales CRM의 주요 이점

Here’s what makes Freshsales CRM worth considering:

  • 프레디 AI 부조종사: Scores leads based on behavior and profile. Suggests the next best action to close deals and predicts deal risks.
  • 360도 고객 관점: Shows a complete timeline of every customer interaction. This includes email, phone, chat, and SMS in a single inbox.
  • 시각적 파이프라인 관리: Uses Kanban boards to track deal progress. You can spot bottlenecks at a glance and respond faster.
  • 영업 자동화: Automates repetitive sales activities like data entry, follow-ups, and lead routing. This frees up sales reps to focus on selling.
  • 옴니채널 커뮤니케이션: Connects email, phone, WhatsApp, Facebook Messenger, and LINE. Reps can respond to customers from one screen.
  • 광범위한 시장: Around 385 integrations and apps available. Connects with Google, Microsoft 365, Slack, and Zoom out of the box.
  • 모바일 앱: iOS에서 사용 가능합니다. 기계적 인조 인간 with offline access and call logging. Great for field sales teams on the move.
프레시세일즈 홈페이지



우리 팀이 발견한 점

Note: We haven’t had extensive hands-on time with Freshsales CRM yet. The information above is based on Freshsales documentation, the Freshworks pricing page, and reviews on Capterra and G2 where Freshsales scores around 4.5/5. Some users on review platforms note that the interface can feel cluttered, with slow loading times and fewer integrations than larger competitors. Most reviews praise the intuitive interface, the easy implementation, and the fact that Freshsales delivers excellent value for the price.



Freshsales CRM의 장점과 단점

✅ 장점
  • 신용카드 정보 없이 21일 무료 체험 가능
  • Freddy AI는 잠재 고객을 평가하고 거래 위험을 자동으로 예측합니다.
  • Built-in phone, email, chat, and SMS in one unified inbox
  • Free plan available for up to 3 users with most features included
  • Tight integration with other Freshworks products like Freshdesk
❌ 단점
  • Around 385 integrations is fewer than HubSpot or Salesforce
  • Some users report cluttered navigation and slow loading times
  • Freshworks 외부의 타사 도구와의 기본 연결 기능이 제한적입니다.
  • Lacks some advanced features found in larger CRM platforms



애자일 CRM이란 무엇인가요?

Agile CRM은 중소기업을 위한 클라우드 기반의 올인원 CRM 플랫폼입니다.

It combines sales, marketing automation, and customer service in one tool.

The platform has been in operation since 2013 with offices in 인도 그리고 필리핀.

Agile CRM is used and trusted by over 15,000 customers globally.

It is recognized as a leader by G2 Crowd in the 중소기업 CRM space.

Most users choose it for its free plan, gamification, and built-in helpdesk.

애자일 CRM 솔직 리뷰 - 사용 전 꼭 보세요!

애자일 CRM

Agile CRM is an all-in-one CRM tool for small businesses. It bundles sales automation, marketing automation, and customer service in one affordable platform.



애자일 CRM 가격 책정

Here’s what Agile CRM costs in 2026. The pricing structure is designed to be competitive for small and medium businesses.

계획가격가장 적합한 대상
무료무료 (최대 10명)이제 막 시작하는 소규모 팀
기동기월 사용자당 8.99달러Small businesses needing core CRM
정기적인월 사용자당 29.99달러Loading...
기업월 사용자당 47.99달러Larger businesses needing full features

Pricing verified February 2026.

애자일 CRM 가격 책정

무료 체험: Yes — Agile CRM offers a permanent free plan for up to 10 users. Paid plans can be tested before committing to billing.

환불 보장: Agile CRM does not advertise a formal money-back guarantee. The free version lets you test the product before paying.

📌 메모: The Agile CRM offers tier with a free plan for up to 10 users is rare in this market. The Starter plan at $8.99 is one of the cheapest entry points among full CRM platforms.

⚠️ 경고: Some users on review sites report unreliable email delivery and slow billing support. Test the email features carefully on the free plan before committing to a paid tier.



애자일 CRM의 주요 이점

애자일 CRM을 고려해 볼 만한 이유는 다음과 같습니다.

  • 올인원 플랫폼: Combines sales, marketing, and service functions in one interface. This reduces data silos between teams and gives a unified view of customer data.
  • 영업 자동화: Automates the sales process with lead scoring, follow-ups, and data entry. Includes a visual sales pipeline to track deals and forecast revenue generated.
  • 마케팅 자동화: Email marketing, landing pages, and web engagement tools built in. Supports A/B testing, custom fields, and multi-channel marketing across email, social, and mobile.
  • 고객 서비스 도구: Includes a helpdesk that automates ticketing and customer queries. Reduces the need for separate customer service software.
  • 영업 게임화: Leaderboards and badges encourage friendly competition among the sales team. This is uncommon in other CRM solutions at this price.
  • Online Calendar & Booking: Leads can book meetings directly on your calendar. Syncs with Google Calendar or Outlook for sales enablement.
  • Drag-and-Drop Workflow Builder: Build automation workflows without code. Easy implementation for non-technical small businesses.
애자일 CRM 홈페이지



우리 팀이 발견한 점

Our writer signed up for Agile CRM and explored the platform during account setup. Here’s what stood out from that hands-on time:

애자일 CRM 개인 경험



애자일 CRM의 장점과 단점

✅ 장점
  • Free plan for up to 10 users with core features included
  • All-in-one tool for sales, marketing, and helpdesk in one platform
  • Sales gamification with leaderboards and badges built in
  • Drag-and-drop workflow builder for easy automation setup
  • Affordable Starter plan at $8.99/user/month for small businesses
❌ 단점
  • Email delivery rates have reportedly dropped in recent months per user reviews
  • Email template builder is rigid and not flexible for advanced campaigns
  • Reporting tools are limited compared to dedicated CRM platforms
  • Limited customization options for businesses needing custom fields and data mapping



기능 비교

Ready to dive into a detailed comparison of Freshsales CRM vs Agile CRM? We’ll explore 9 key features so you can decide which platform best fits your 사업 and sales process.

특징프레쉬세일즈 CRM애자일 CRM
시작 가격사용자당 월 9달러월 사용자당 8.99달러
무료 플랜✅ (최대 3명 사용자)✅ (최대 10명 사용자)
AI 리드 스코어링(Freddy AI)❌ (basic scoring only)
시각적 판매 파이프라인✅ (Kanban)
내장 전화 및 SMS 기능✅ (telephony only)
마케팅 자동화Via Freshmarketer add-on✅ (built in)
Helpdesk / Customer ServiceVia Freshdesk OMNI✅ (built in)
Loading...
통합~385 appsSmaller marketplace
무료 체험21 days, no credit card무료 플랜 이용 가능
가장 적합한 대상판매 중심의 중소기업All-in-one SMB needs



1. AI 리드 스코어링

프레쉬세일즈 CRM: Freddy AI scores leads based on behavior and profile data automatically. It improves conversion rates by ranking which prospects to respond to first. Freddy AI also predicts deal risks and suggests the next best action to close deals.

Freshsales CRM AI 리드 스코어링

애자일 CRM: Offers basic lead scoring as part of its sales automation features. In 2026, Agile CRM is increasingly using AI agents for functions like lead scoring and predictive analytics. The scoring is rules-based and less sophisticated than Freddy AI.



2. 연락처 관리

프레쉬세일즈 CRM: Provides a 360-degree customer view with a complete history of every touchpoint. Contacts get a full timeline of email, phone, chat, and SMS in one screen. The platform centralizes customer information so reps can manage relationships from a single source of truth.

Freshsales CRM 연락처 관리

애자일 CRM: Includes a contact management system with a 360-degree view of customer interactions. The data layer connects to its sales, marketing, and service tools in one place. Some users find the contact records less customizable than larger CRM systems for businesses needing custom fields.

애자일 CRM 연락처 관리



3. Sales Pipeline & Deals Management

프레쉬세일즈 CRM: Uses visual Kanban boards for sales pipeline tracking. Reps drag deals between stages and spot bottlenecks at a glance. The system supports sales forecasting through predefined reports and AI-powered insights.

애자일 CRM: Provides a visual sales pipeline that lets you track deals and opportunities. Pipeline management is part of the core CRM, with deal stages, milestones, and revenue tracking included. Sales tracking is straightforward but less polished than dedicated sales CRMs.

애자일 CRM 거래 관리



4. Email & Sales Sequences

프레쉬세일즈 CRM: Sales Sequences let you send personalized bulk emails and monitor activities. Email tracking shows opens, clicks, and replies in real time. The unified inbox combines email, phone, chat, and SMS into a single screen.

Freshsales CRM 영업 시퀀스

애자일 CRM: Supports email marketing with A/B testing, personalization, and automated campaigns. The email template building tool is simple to use but inflexible for advanced design needs. Some user reviews report email delivery rate issues in recent months.

⚠️ 경고: If email outreach is your primary channel, test deliverability on the free plan first. Some Agile CRM users report this issue going weeks without resolution.



5. 마케팅 자동화

프레쉬세일즈 CRM: Marketing automation comes via Freshmarketer, a separate Freshworks product. Freshsales is tightly integrated with Freshmarketer for smooth lead handoffs. Personalized marketing campaigns use the customer data collected in the CRM.

애자일 CRM: Marketing automation features are built directly into the platform. Includes landing pages, web engagement tools, email campaigns, and automated workflows. Many reviews note Agile CRM offers more advanced marketing automation than some competitors.

중소기업을 위한 마케팅 자동화



6. Customer Service & Helpdesk

프레쉬세일즈 CRM: Customer service is handled through Freshdesk OMNI, a separate Freshworks tool. The two integrate tightly so support and sales share the same customer data. This split adds cost if you need both, but each tool is best-in-class for its use case.

Freshsales CRM Freshdesk OMNI

애자일 CRM: Includes a built-in helpdesk that automates ticketing and customer queries. Handles customer service in the same platform as sales and marketing. This is a strong fit for small businesses that don’t want to pay for separate tools.

애자일 CRM 워크플로는 고객 지원 관리에 도움이 됩니다.



7. Sales Gamification

프레쉬세일즈 CRM: Does not include native gamification features. Sales managers can build dashboards and reports to track team performance. For competitive elements like leaderboards, you would need a third-party app from the marketplace.

애자일 CRM: Includes built-in sales gamification with leaderboards and badges. This encourages friendly competition among sales team members. Gamification is uncommon in CRM platforms at this price point.



8. 보고서 및 분석

프레쉬세일즈 CRM: Provides around a dozen predefined sales reports that are fully customizable. Freddy AI delivers insights for tracking team performance and forecasting revenue. Reporting is one of the more polished parts of the Freshsales experience.

애자일 CRM: Reports and analytics cover sales pipeline, marketing campaigns, and helpdesk tickets. However, several user reviews describe the reporting tools as poorly configured. For data-heavy teams, this may be a real limitation.

애자일 CRM 보고서 및 분석



9. Integrations & Add-ons

프레쉬세일즈 CRM: Offers around 385 integrations and apps with major platforms. Connects with Google, Microsoft 365, Slack, Zoom, WhatsApp Business, Facebook Messenger, and LINE. Tight integration with other Freshworks products is the strongest selling point.

Freshsales CRM 광범위 마켓플레이스

애자일 CRM: Supports integration with third-party software but the marketplace is smaller. Includes connections for email, 소셜 미디어, telephony, and common business tools. Setup fee is not charged for standard integrations.



가격 및 비용

Let’s compare the pricing plans side by side. Both tools position themselves as excellent value for SMBs.

계획프레쉬세일즈 CRM애자일 CRM
무료무료 (최대 3명 사용자)무료 (최대 10명)
스타터/성장사용자당 월 9달러월 사용자당 8.99달러
Pro / Regular사용자당 월 39달러월 사용자당 29.99달러
기업사용자당 월 59달러월 사용자당 47.99달러

프레쉬세일즈 CRM: Pricing dropped 2-3x lower over the years. The Growth plan at $9/user is excellent value for sales teams who want Freddy AI and a unified inbox at a great price.

애자일 CRM: The free plan for up to 10 users is rare in this market and saves money for tiny teams. Paid plans are also affordable, though support and reliability concerns can offset the price advantage.



다양한 시나리오

필요하시면선택하다
Tight budget, free tier애자일 CRMFree for up to 10 users
AI 기반 리드 스코어링프레쉬세일즈 CRMFreddy AI is more advanced
올인원 영업 + 마케팅애자일 CRM내장형 마케팅 자동화 기능
Reliable email outreach프레쉬세일즈 CRMSales Sequences with tracking
판매 게임화애자일 CRMBuilt-in leaderboards & badges
Wider integrations프레쉬세일즈 CRMAround 385 apps available
초보자에게 친숙한 설정프레쉬세일즈 CRMIntuitive interface, easy implementation

💰 예산

Agile CRM offers a free version for up to 10 users at no cost. Freshsales CRM costs slightly more on paid tiers but delivers excellent value through Freddy AI and the unified inbox.

🔌 사용 중인 기술 스택

Freshsales CRM connects with around 385 integrations including Google, Microsoft 365, Slack, and Zoom. Agile CRM has a smaller app library but covers most common tools that small businesses need.

📝 귀사의 영업 프로세스

If your team runs structured sales activities with email tracking and AI scoring, Freshsales CRM is the better fit. If you also handle marketing campaigns and customer queries in the same tool, Agile CRM saves you from buying separate software.

🎓 귀하의 경험 수준

Freshsales CRM has an intuitive interface and is easy to learn for beginners. Agile CRM features a drag-and-drop workflow builder, but reporting and customization can feel rough for newer users.

🆓 무료 체험 및 데모

Freshsales offers a 21-day free trial across all paid tiers with no credit card required. Agile CRM offers a permanent free plan for up to 10 users to test before upgrading.

🛟 지원 옵션

Freshsales provides 24/5 support across all plans via phone, chat, and email. Agile CRM’s customer support is described positively by some users but criticized by others for slow response times on bug fixes.



전환 가이드

이미 이러한 도구 중 하나를 사용하고 계신가요? 전환 시 예상되는 사항은 다음과 같습니다.

🔄 Switching from Freshsales CRM to Agile CRM?

✅ 얻게 될 이점:

  • Free plan for up to 10 users instead of 3
  • Built-in marketing automation and helpdesk in one tool
  • 리더보드와 배지를 활용한 판매 게임화

❌ 잃게 될 것:

  • Freddy AI lead scoring and predictive insights
  • Around 385 integrations and the wide marketplace
  • Freshworks의 다른 제품과의 긴밀한 통합

📋 전환 방법:

  1. Export contacts and deals from Freshsales as a CSV file
  2. Create a new account on Agile CRM (free plan available)
  3. Import the CSV into Agile CRM and map fields to your sales pipeline
🔄 Switching from Agile CRM to Freshsales CRM?

✅ 얻게 될 이점:

  • Freddy AI for lead scoring, deal risk prediction, and recommendations
  • More reliable email tracking and Sales Sequences
  • Wider integration marketplace with around 385 apps

❌ 잃게 될 것:

  • Built-in marketing automation in the same platform
  • Native helpdesk and customer service tools
  • 리더보드 및 배지와 같은 판매 게임화 기능

📋 전환 방법:

  1. Agile CRM에서 연락처, 거래 내역 및 메모를 CSV 파일로 내보냅니다.
  2. Sign up for the Freshsales 21-day free trial (no credit card required)
  3. Import data and connect any other Freshworks products you plan to use



저희 리뷰에서 다루지 않은 내용

This comparison focused on small and medium-sized businesses using these CRM systems for everyday sales activities. We didn’t test enterprise SSO setups, custom data mapping for very large databases, or compliance reporting needed by regulated industries. Our observations are based on Freshsales documentation and Agile CRM hands-on time during account setup. Some hands-on details for Freshsales come from G2 reviews rather than direct use, so your experience may differ. Verification waiting screens and Ray ID security checks shown by some Freshworks login pages were not part of this review.



최종 판결

범주우승자
💰 Pricing (Free Tier)애자일 CRM
🚀 핵심 CRM 기능프레쉬세일즈 CRM
🤖 AI 및 자동화프레쉬세일즈 CRM
🎯 Lead Scoring & Quality프레쉬세일즈 CRM
👶 사용 편의성프레쉬세일즈 CRM
🔌 통합프레쉬세일즈 CRM
📧 Email Reliability프레쉬세일즈 CRM
🏆 종합 우승프레쉬세일즈 CRM

🏆 우승: FRESHSALES CRM

Freshsales CRM wins 6 out of 7 categories.

다음과 같은 경우에 가장 적합합니다: Sales teams, small and medium sized businesses, and Freshworks customers who want AI-powered customer relationship management.

Freshsales CRM and Agile CRM solve different problems for different users.

Freshsales is built around AI-powered sales automation and a 360-degree customer view.

Agile CRM bundles sales, marketing, and helpdesk in one platform.

Agile CRM is excellent for tiny teams who need a free plan and all-in-one tools. The platform fits small businesses that can’t justify separate sales, marketing, and customer service software.

However, if you need reliable email outreach, Freddy AI lead scoring, and a wider integration marketplace, Freshsales CRM is the better choice for most sales teams.



Freshsales CRM 비교 (더 보기)

Here’s how Freshsales CRM stacks up against other CRM competitors:

FreshSales CRM과 HubSpot 비교

Freshsales CRM이 다음 항목에서 우위를 차지했습니다: Lower entry pricing at $9/user/month, tighter integration with Freshworks helpdesk and marketing tools, faster setup for sales-focused SMBs.

HubSpot이 다음 분야에서 우위를 차지했습니다: Larger integration marketplace with thousands of apps, more advanced free CRM tier with unlimited users, broader content marketing and CMS features.

Freshsales CRM과 Zoho CRM 비교

Freshsales CRM이 다음 항목에서 우위를 차지했습니다: Cleaner intuitive interface, more polished AI features through Freddy AI, simpler implementation for small businesses with no setup fee.

Zoho CRM이 다음 항목에서 우위를 차지했습니다: Bigger Zoho One product suite with 45+ apps, deeper customization for complex sales processes, more flexible developer tools and APIs.

Freshsales CRM vs 파이프드라이브

Freshsales CRM이 다음 항목에서 우위를 차지했습니다: Built-in phone, email, chat, and SMS in a unified inbox, AI-powered next-best-action recommendations, free plan available for up to 3 users.

Pipedrive는 다음 항목에서 승리했습니다: Sharper focus on visual sales pipelines, simpler UI for small sales teams, mature mobile app for in-person sales reps in the field.

FreshSales CRM과 Salesforce 비교

Freshsales CRM이 다음 항목에서 우위를 차지했습니다: Far lower pricing for small and medium sized businesses, easier onboarding with no consultants required, faster time-to-value for growing sales teams.

Salesforce가 다음 분야에서 우위를 점했습니다: Vastly more powerful customization for enterprise sales orgs, deeper analytics and forecasting, the largest partner network in CRM.



애자일 CRM 비교

Here’s how Agile CRM stacks up against other CRM competitors:

애자일 CRM vs 허브스팟

애자일 CRM이 우위를 점하는 이유: Lower paid plan prices, free plan covers up to 10 users, sales gamification features built into the core platform.

HubSpot이 다음 분야에서 우위를 차지했습니다: More reliable email deliverability and infrastructure, much larger app marketplace, far stronger customer support track record.

애자일 CRM vs 세일즈포스

애자일 CRM이 우위를 점하는 이유: Much cheaper for small businesses, marketing automation built into the same tool, far easier setup with no implementation consultants needed.

Salesforce가 다음 분야에서 우위를 점했습니다: Enterprise-level customization and security, deeper analytics for large sales teams, far better stability and uptime for mission-critical workflows.

애자일 CRM vs 액티브캠페인

애자일 CRM이 우위를 점하는 이유: Built-in helpdesk and ticketing, sales gamification with leaderboards, lower starting price for combined sales and marketing.

ActiveCampaign이 다음 분야에서 승리했습니다: Far more advanced email marketing automation, better email deliverability rates, much wider library of pre-built marketing templates.

애자일 CRM vs

애자일 CRM이 우위를 점하는 이유: Lower starting price, free plan available, broader feature set across sales, marketing, and service in one platform.

Keap은 계속해서 승리합니다: Stronger sales pipeline automation for service-based businesses, more reliable email infrastructure, dedicated onboarding coach for new accounts.



자주 묻는 질문

Freshsales는 CRM인가요?

Yes, Freshsales is a full CRM software designed for sales teams and businesses of all sizes. It manages sales pipeline, customer data, and sales activities in one platform. The product is part of the Freshworks suite.

Agile CRM은 정말 무료인가요?

Yes, Agile CRM offers a permanent free plan for up to 10 users with core sales, marketing, and customer service features. The free version has limits on contacts and add ons. Larger businesses can upgrade to the Starter, Regular, or Enterprise tiers.

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The Freshsales free plan supports up to 3 users with most features included. Sales teams that need more seats can move to the Growth tier at $9/user/month. Freshsales also offers a 21-day free trial on paid plans.

Freshworks는 Salesforce의 경쟁사인가요?

Yes, Freshworks competes directly with Salesforce in the CRM market, especially for small and medium sized businesses. Freshsales is positioned as a more affordable, easier to use alternative. Salesforce remains stronger for very large enterprise sales teams that need deep customization.

CRM 시스템은 일반적으로 얼마 정도 하나요?

CRM software typically ranges from free up to $300+ per user per month. Entry-level paid plans for sales-focused tools usually fall between $8 and $25 per user per month. Freshsales starts at $9/user/month and Agile CRM starts at $8.99/user/month, which are both at the affordable end of the market.

Do these CRM systems support ecommerce stores?

Yes, both work as an ecommerce CRM for online stores. Agile CRM is positioned as an all in one CRM for ecommerce, helping marketing teams track web engagement and run great support across services and channels. Freshsales connects to popular ecommerce platforms via integrations and helps sales marketing teams unify customer data.

Can I search and verify accounts when logging in?

Yes. When logging into the website for either tool, the browser typically loads the site properly within a few seconds. You may see a “verifying” or “verification successful waiting” page with a Ray ID briefly while the system checks the connection is from a human, not a bot. If the page hangs, search the knowledge base or try logging in again.

Do they offer in person support and LinkedIn integration?

Neither tool offers in person support, but both deliver great support online via chat, email, and phone. LinkedIn integration is available through the marketplace on Freshsales. Both products help sales reps refine outreach, capture leads from LinkedIn profiles, and sync them into the CRM.



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