⚡ Quick Verdict:
- Pricing: Freshsales CRM starts at $9/user/month. Agile CRM starts at $8.99 and has a free version.
- Best for: Freshsales for AI lead scoring and omnichannel sales. Agile CRM for free all in one CRM basics.
- Key difference: Freddy AI plus around 385 integrations versus gamification and a 10-user free plan.
- Our pick: Freshsales CRM, rated 4.0 against 2.8, wins on reliability and support.
The cheaper CRM software here is not the safer bet.
Agile CRM starts at $8.99. Freshsales CRM starts at $9.
That one-cent gap hides two very different products.
One is polished, AI-driven, and backed by a large vendor.
The other is cheap, flexible, and far more divisive among users.
Overview
Both tools are customer relationship management platforms aimed at small businesses.
Our writer spent hands-on time inside Agile CRM directly.
Notes on Freshsales come from documentation, the Freshsales website, and G2 review data.
This Freshsales CRM vs Agile CRM comparison covers pricing, features, automation, and daily usability.
By the end you will know which fits your sales process.
What is Freshsales CRM?
Freshsales CRM is an AI-powered platform for sales, marketing, and customer interactions.
Freshworks launched it in 2016 as its second major product.
It is a cloud-based CRM system built for small-to-medium businesses.
The software centralizes customer data and shows every touchpoint on one timeline.
Freddy AI scores leads, predicts deal risks, and suggests next best actions.
Sales teams use it to track deals, calls, and daily sales activities.
🏆 Winner: Freshsales CRM
Freddy AI ranks your leads so reps chase the right deals first. Phone, email, chat, and SMS sit in one inbox. The 21-day free trial needs no card.
Freshsales CRM Pricing
Three paid tiers, priced per user, per month.
| Plan | Price | Best For |
|---|---|---|
| Growth | $9/user/month | Small sales teams starting out |
| Pro | $39/user/month | Growing teams needing automation |
| Enterprise | $59/user/month | Larger teams with custom fields |
Pricing verified September 2026.
Free trial: 21 days on every tier. No credit card required to create a new account.
Money-back guarantee: No published refund window. Billing stops when you cancel before renewal.
📌 Note: There is no setup fee. Prices have dropped two to three times over the years, which is why reviewers call it excellent value for money.
⚠️ Pricing conflict: Third-party sources list an $11 entry price, a $71 Enterprise tier, and a free plan for up to 3 users. Our CSV records $9, $39, and $59 with no free tier. We treat our own verified data as canonical and note the gap here.
Key Benefits of Freshsales CRM
Here is what makes this CRM worth a look:
- 360-degree customer view: Every touchpoint sits on one timeline. Contacts, calls, and mail history stay in one record.
- Omnichannel inbox: Phone, email, chat, and SMS are built in. WhatsApp Business, Facebook Messenger, and LINE connect too.
- Visual sales pipeline: Kanban boards show deal progress and expose bottlenecks fast.
- Freshworks suite: It ties tightly to Freshmarketer and Freshdesk. Teams already on other Freshworks products save setup work.
- Mobile access: The iOS and Android app supports offline access and call logging.
- 24/5 support: Phone, chat, and email support is included on every plan, even Growth.
What Our Team Noticed
Note: we have not had extended hands-on time inside Freshsales CRM. The observations here come from Freshworks documentation and from G2 and Capterra review data, where the tool holds an average score of 4.5 out of 5. Reviewers on those sites flag two recurring gripes: cluttered navigation and slow page loads.
Freshsales CRM Pros & Cons
✅ Pros
- Freddy AI scores leads, predicts deal risks, and suggests next best actions
- Built-in phone, email, chat, and SMS inside one unified inbox
- 21-day free trial on every plan with no credit card required
- Rated 4.5 out of 5 by users on Capterra and G2
❌ Cons
- Cluttered navigation and slow loading times weigh on daily use
- Around 385 integrations, fewer than HubSpot or Salesforce offer
- Native connectors outside the Freshworks family stay limited
What is Agile CRM?
Agile CRM is a cloud-based all in one CRM for small and medium businesses.
The company has been in operation since 2013.
It merges sales automation, marketing automation, and customer service in one interface.
Over 15,000 customers globally use and trust the platform.
Its offices sit in India and the Philippines.
G2 Crowd has recognized it as a leader in the CRM market.
The walkthrough below shows the dashboard in motion.
Agile CRM
Ten users on the free version is rare at this price. You get contact management, email marketing, helpdesk, and gamification in one tool.
Agile CRM Pricing
One free tier and three paid tiers, billed per user.
| Plan | Price | Best For |
|---|---|---|
| Free | Free | Up to 10 users testing the system |
| Starter | $8.99 | Solo founders on a great price |
| Regular | $29.99 | Marketing teams needing automation |
| Enterprise | $47.99 | Larger sales teams and analytics |
Pricing verified September 2026.
Free trial: The free version acts as the trial. No credit card required to create an account.
Money-back guarantee: None published. Cancellation is handled from account settings.
📌 Note: Paid tiers are quoted per user, per month. Some third-party listings show $9.99 for Starter rather than $8.99, so check the price on the site before billing starts.
⚠️ Warning: Reviewers report that a fix for a reported bug can take up to two weeks. Test email deliverability on the free plan before you move real campaigns over.
Key Benefits of Agile CRM
Here is what pulls small teams toward it:
- Generous free version: Agile CRM offers a free plan for up to 10 users. Few rivals match that headcount at zero cost.
- One interface, three jobs: Sales, marketing, and service share the same records, which cuts data silos.
- Drag-and-drop workflow builder: You build a workflow without code. Follow-ups, lead scoring, and data entry run on their own.
- Web engagement tools: Track visitor behaviour on your website, then trigger email marketing from what you see.
- Helpdesk and knowledge base: Ticketing handles customer queries without a second product.
- Gamification: Leaderboards and badges push friendly competition across the sales team.
- Calendar booking: Leads book meetings themselves, syncing with Google Calendar or Outlook.
What Our Team Noticed
Our writer created an account, imported contacts, and ran a small campaign. Here is what stood out from that hands-on time:
The same walkthrough is recorded below if you would rather watch it.
Agile CRM Pros & Cons
✅ Pros
- Free plan covers up to 10 users, a rare offer in this category
- Starter tier at $8.99 undercuts most all in one rivals
- Sales gamification with leaderboards and badges is uncommon elsewhere
- Built-in telephony, helpdesk, and landing pages in one tool
❌ Cons
- Reporting tools are widely described as poorly configured
- Reviewers report email delivery rates falling with no fix in sight
- Support answers vary between agents, and bug fixes can take two weeks
- Custom fields and data mapping are thin for larger businesses
Feature Comparison
Here are the ten areas that decide most CRM purchases. The summary table gives you the shape of it, then each area gets a closer look.
| Feature | Freshsales CRM | Agile CRM |
|---|---|---|
| Starting Price | $9/user/month | $8.99/user/month |
| Free Plan | ❌ | ✅ 10 users |
| AI Assistant | ✅ Freddy AI | ❌ |
| Built-In Telephony | ✅ | ✅ |
| Marketing Automation | ✅ via Freshmarketer | ✅ native |
| Helpdesk & Knowledge Base | ✅ via Freshdesk | ✅ native |
| Sales Gamification | ❌ | ✅ |
| Integrations | ✅ around 385 | ✅ third-party apps |
| Mobile App | ✅ iOS and Android | ✅ web and mobile |
| Best For | AI-led sales teams | Budget all in one CRM |
1. Contact Management & Customer Data
Freshsales CRM: Contact management here is built around a 360-degree record. Every call, email, and note lands on one timeline, so a rep can read the full history of a customer in one screen. The global search bar finds any contact fast.
Agile CRM: Its contact management also gives a 360-degree view of customer interactions. The records are clean and quick to scan. Custom fields and data mapping are thinner, which bites once your customer data gets complex.
2. Lead Capture & Company Records
Freshsales CRM: Web forms push new leads straight into the pipeline with no manual re-entry. Event tracking then records what those leads do on your website.
Agile CRM: Companies are managed as their own objects, so you can group contacts by employer. That helps when you sell to firms with many employees rather than to individuals.
3. Sales Pipeline, Deals & Sequences
Freshsales CRM: The visual sales pipeline uses Kanban boards, so bottlenecks show up without running a report. Sales sequences then fire the follow-up steps for each stage automatically.
Agile CRM: Deals management gives you a visual pipeline too, with milestones you can rename per team. Gamification sits on top, ranking reps by deals closed and revenue generated.
4. Email Tracking, Calendar & Scheduling
Freshsales CRM: You can send personalized bulk emails and then monitor opens and clicks on them. One-click phone sits beside the mail view, so a rep can call without leaving the record.
Agile CRM: Its online calendar lets leads pick a slot themselves and syncs both ways with Google Calendar or Outlook. That removes the back-and-forth before an in person meeting or a demo call.
5. AI Lead Scoring & Freddy AI
Freshsales CRM: Freddy AI scores leads on behaviour and profile, which lifts conversion rates by pointing reps at the warm ones first. It also flags deals at risk and recommends the next best action to close them.
The co-pilot view below shows those recommendations inside a live deal.
Agile CRM: Lead scoring here is rule-based rather than predictive, so you set the points yourself. Its roadmap points toward AI agents for scoring and predictive analytics through 2026.
⚠️ Warning: Freddy AI needs history to score well. A brand new account with fifty contacts will not see much from it in week one.
6. Sales Automation & Workflow
Freshsales CRM: Automation takes over repetitive processes so reps spend their day selling. Smart AI agents handle routing, reminders, and record updates in the background.
Agile CRM: Sales automation is built in a drag-and-drop canvas, which is the friendliest builder of the two. Follow-ups, lead scoring, and data entry all run without a rep touching them.
7. Marketing Automation & Email Marketing
Freshsales CRM: Marketing automation lives mainly in Freshmarketer, a separate product in the same suite. Collected data feeds personalized campaigns, but the sales marketing handoff assumes you buy into Freshworks.
Agile CRM: Marketing automation is native, with A/B testing, personalization, and landing pages included. Multi-channel campaigns run across email, social media, and mobile from one screen. The template builder is simple but inflexible once you step outside its parameters.
8. Reports, Analytics & Sales Forecasting
Freshsales CRM: You get about a dozen predefined sales reports, all fully customizable. AI insights sit alongside them for tracking team performance and sales forecasting.
Agile CRM: Reports and analytics are the weakest part of the platform. Reviewers describe the reporting tools as awful and poorly configured, and that criticism shows up repeatedly.
9. Integrations, Marketplace & Customer Service
Freshsales CRM: The marketplace holds around 385 integrations and add ons, covering Google, Microsoft 365, Slack, Zoom, and LinkedIn. Every integration with other Freshworks products is tight, but third-party connectors outside that family are thinner.
Customer service runs through Freshdesk OMNI, shown below.
Agile CRM: Third-party integrations extend the tool into ecommerce and billing services, so small stores sometimes run it as an ecommerce crm. Its helpdesk automates ticketing and answers customer queries in the same place your deals live.
10. Pricing & Cost
Here are both price lists side by side.
| Tier | Freshsales CRM | Agile CRM |
|---|---|---|
| Free | ❌ | Free |
| Entry | Growth — $9/user/month | Starter — $8.99 |
| Mid | Pro — $39/user/month | Regular — $29.99 |
| Top | Enterprise — $59/user/month | Enterprise — $47.99 |
Freshsales CRM: The Growth tier is where most small teams start, and 24/5 support is included at that price. Costs climb steeply at Pro, so map which features you need before upgrading.
Agile CRM: Every tier undercuts the matching Freshsales plan, and the free version costs nothing for ten users. That great price is the main argument for it, and for some businesses it is enough.
Different Scenarios
| If You Need… | Choose | Why |
|---|---|---|
| Zero budget | Agile CRM | Free for ten users |
| AI lead scoring | Freshsales CRM | Freddy AI is built in |
| Reliable email sending | Freshsales CRM | Fewer deliverability complaints |
| Native marketing automation | Agile CRM | No second product needed |
| Trustworthy reporting | Freshsales CRM | A dozen customizable reports |
| Sales enablement extras | Agile CRM | Gamification and leaderboards |
💰 Your Budget
A ten-seat team pays nothing on Agile CRM and $90 a month on Freshsales Growth. That gap only matters if the free tier actually does the job you hired it for.
🔌 Your Tech Stack
Already running Freshdesk or Freshmarketer? Freshsales slots in with almost no work. Otherwise, weigh the 385-integration marketplace against what your stack actually needs.
📈 Your Sales Process
Outbound teams that live in the pipeline get more from Freddy AI and sales sequences. Teams doing marketing-led inbound get more from native campaigns and sales enablement extras.
🎓 Your Experience Level
Agile CRM’s drag-and-drop builder is the gentler start for a first CRM. Freshsales has more depth, though its navigation typically takes a week to feel natural.
🆓 Free Trials and Demos
Run both at once. Twenty-one days on Freshsales and an open-ended free tier on Agile CRM is enough time to import real records and judge them by date of first close.
🛟 Support and Security
Freshsales includes 24/5 phone, chat, and email support on every plan. Agile CRM support splits opinion sharply: some reviewers praise great support, others say answers differ from agent to agent. Both encrypt data in transit, so security rarely decides this one.
Switching Guide
Already on one of them? Here is what changes.
🔄 Switching from Freshsales CRM to Agile CRM?
✅ What you’ll gain:
- A free tier for up to ten users
- Native marketing automation and landing pages, no second product
- Gamification that ranks reps on closed deals
❌ What you’ll lose:
- Freddy AI scoring and next-best-action prompts
- Around 385 integrations and the Freshworks suite links
- A dozen customizable reports and dependable 24/5 support
📋 How to switch:
- Export contacts, companies, and deals from Freshsales as CSV.
- Open the Agile CRM free plan and map your fields during import.
- Rebuild your sequences as workflows, then send a test campaign first.
🔄 Switching from Agile CRM to Freshsales CRM?
✅ What you’ll gain:
- Freddy AI scoring, deal risk flags, and forecasting
- An omnichannel inbox with phone, chat, SMS, and WhatsApp
- Reporting that reviewers actually trust
❌ What you’ll lose:
- The free plan — Freshsales has no zero-cost tier
- Native email marketing without buying Freshmarketer
- Leaderboards, badges, and the drag-and-drop workflow canvas
📋 How to switch:
- Export contacts, deals, and notes from Agile CRM.
- Start the 21-day Freshsales free trial and import the files.
- Connect email and phone, then let Freddy AI build scoring history.
What Our Review Didn’t Cover
We focused on small and medium sized businesses running standard sales work. We did not test custom API builds, migration at fifty-plus seats, or long-term email deliverability across a full quarter. Freshworks says over 67,000 customers use its products, and enterprise deployments at that scale sit outside what we looked at. If you need heavy custom fields or regulated data handling, get a scoped demo before you commit.
Final Verdict
| Category | Winner |
|---|---|
| 💰 Pricing | Agile CRM |
| 🚀 Core CRM Features | Freshsales CRM |
| 🤖 AI and Automation | Freshsales CRM |
| 📣 Marketing Automation | Agile CRM |
| 📊 Reports and Analytics | Freshsales CRM |
| 🔌 Integrations | Freshsales CRM |
| 🛟 Support and Reliability | Freshsales CRM |
| 🏆 Overall Winner | Freshsales CRM |
🏆 WINNER: FRESHSALES CRM
Freshsales CRM wins 5 of 7 categories.
Best for: AI-led sales teams, Freshworks users, teams that depend on reporting
The ratings tell the short version: 4.0 against 2.8. Freshsales CRM is a modern sales platform with AI attached. Agile CRM is a cheap all-rounder with real reliability complaints against it.
Agile CRM still earns its place. The free plan, the gamification, and the native marketing side are genuinely useful for a small business with no budget and no marketing tool.
But if email has to send, reports have to be right, and support has to answer, Freshsales is the safer place to put your pipeline.
More of Freshsales CRM Compared
Here is how it lands against three other names on most shortlists.
Freshsales wins on: lower entry price at $9 per seat, AI scoring included on paid tiers, built-in telephony without an add-on
HubSpot wins on: a far larger app marketplace, deeper content and SEO tooling, a free tier that Freshsales has no answer to
Freshsales wins on: cleaner setup out of the box, stronger unified inbox across channels, 24/5 support on every plan
Zoho CRM wins on: deeper customization, a wider surrounding suite of business apps, more granular permission control
Freshsales wins on: native phone, chat, and SMS, AI deal-risk flags, tighter links to helpdesk and marketing products
Pipedrive wins on: a faster, lighter interface, a shorter learning curve for new reps, pipeline design that stays out of the way
More of Agile CRM Compared
And here is where it sits against three close rivals.
Agile CRM wins on: a free ten-user tier, a much lower paid entry price, a lighter setup with no onboarding fee
Keap wins on: sturdier email sending, quoting and invoicing built in, guided onboarding for non-technical owners
Agile CRM wins on: price at every tier, a helpdesk that ActiveCampaign does not include, gamification for reps
ActiveCampaign wins on: deliverability, a far deeper automation builder, richer segmentation and reporting
Agile CRM wins on: marketing tools bundled at a lower cost, a free plan for ten seats, built-in telephony
Insightly wins on: project delivery after the sale, cleaner custom field handling, more dependable reporting
Frequently Asked Questions
Is Freshsales a CRM?
Yes. It is a cloud-based customer relationship management platform from Freshworks, launched in 2016, built to handle contacts, deals, calls, and campaigns in one place.
Is Agile CRM really free?
Yes, for up to ten users. The free tier covers contacts, deals, and basic email, with no time limit. Paid tiers start at $8.99 per user.
What are the advantages of Freshsales?
Freddy AI scoring, a Kanban pipeline, phone and SMS in one inbox, around 385 integrations, and 24/5 support on every plan, including the $9 tier.
How much does a CRM typically cost?
Most small-business tools run $9 to $60 per user each month. Free tiers exist, and top tiers with advanced analytics push past $100 per seat.
What is the number 1 CRM platform?
Salesforce holds the largest market share worldwide. For small teams on a budget, though, cheaper options like the two compared here usually fit better.
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