The constant challenges of managing IT operations can feel overwhelming, right?
You’re buried in data, but it’s scattered everywhere.
It’s challenging to identify what’s needed to resolve issues quickly.
This lack of a clear picture leads to wasted time and resources.
What if you could see everything in one place?
Imagine having a dashboard that gives you the insights you need.
Our article on the 9 best IT reporting tools will show you how to solve this problem.
These tools can help you take control of your data, boost your efficiency, and prove your team’s impact.
What are the Best IT Reporting Tools?
It can be challenging to determine which IT reporting tool is best suited for your needs.
They all promise a lot, but what do they actually do?
We’ve researched to save you time.
Here is our list of the top IT reporting tools you should consider.
1. Atera (⭐️4.9)
Atera is a complete IT management platform.
It offers a variety of IT reporting features.
What makes Atera stand out are its unique AI capabilities.
Our Take
Experience Atera for yourself! Join over 13,000 customers in 120+ countries. Reduce tickets by 35% with AI Copilot.
Key Benefits
- Boost team productivity by 11-13 hours each week on average.
- Achieve a 97% patch success rate for secure systems.
- Handle 6 million devices with ease.
- Generate scripts with AI Copilot that are 90% accurate.
- Resolve 50% of tickets automatically.
Pricing
Atera offers a free trial and a range of pricing options. Here is the breakdown:
- MSP Pro Plan: Starting at $129 per month
- MSP Growth Plan: $179/month
- MSP Power Plan: $209 per month
- MSP Superpower Plan: Contact for pricing.
- IT Department Professional Plan: Starts at $149/month
- IT Department Expert Plan: $189/month
- IT Department Master Plan: $219/month
- IT Department Enterprise Plan: Contact for pricing.
Pros
Cons
2. NinjaOne (⭐️4.6)
NinjaOne is a popular IT management solution.
Its reporting features are praised for being user-friendly and easy to navigate.
This makes it simple to get the data you need without any hassle.
Key Benefits
- Centralized Control: Manage all devices from a single location.
- Powerful Automation: Automate tasks to save hours.
- Reliable Patching: Keep systems updated and secure.
- Quick Remote Access: Instantly connect to user devices.
- Excellent Support: Get fast help when you need it.
- Warranty Tracking: Track 100% of your device warranties.
Pricing
- Free trial Available
- No public fixed price.
- Contact them for a personalized quote.
Pros
Cons
3. N-able (⭐️4.3)
N-able provides multiple reporting mechanisms.
You can get technical details on devices and also generate executive summaries.
It’s great for showing clients the value you provide.
Key Benefits
- Comprehensive RMM: Full remote monitoring.
- Advanced Security: Protect against cyber threats.
- Patch Management: Keep all software up to date.
- Backup & Recovery: Secure client data easily.
- Reporting Tools: Get insights into IT health.
- Automation: Streamline routine IT tasks.
Pricing
- Free Trial Available.
- No public fixed price.
- Custom Quote Available.
Pros
Cons
4. Kaseya (⭐️4.0)
Kaseya’s VSA platform allows you to create detailed reports with ease.
You can get information on everything from CPU usage to patching.
This helps you keep a pulse on your IT environment.
Key Benefits
- All-in-One Platform: One suite for many needs.
- Strong Automation: Automate routine IT chores.
- Unified Management: Manage IT from one place.
- Built-in Documentation: Access critical info quickly.
- IT Glue Integration: Seamless knowledge sharing.
- Security Focus: Enhance Your Cyber Defense.
Pricing
- Free Demo Available.
- No public fixed price.
- Custom Quote Available.
Pros
Cons
5. ConnectWise (⭐️3.8)
ConnectWise offers strong reporting through its platform.
It’s designed to help you track key performance indicators.
This allows you to show clients you are meeting your promises.
Key Benefits
- Full PSA Suite: Manage projects, billing, and sales.
- Robust RMM: Monitor and manage all endpoints.
- Strong Integrations: Connects with many other tools.
- Automated Workflows: Set up tasks to run themselves.
- Detailed Reporting: Get deep insights into your business.
- Mobile Access: Manage on the go with ease.
Pricing
- Free Trial Available.
- No public fixed price.
- Contact sales for a quote.
Pros
Cons
6. SuperOps (⭐️3.6)
SuperOps provides a variety of pre-designed reports to get you started.
You can also create your own custom reports.
This lets you focus on the metrics that matter most to your business.
Key Benefits
- Unified PSA/RMM: All-in-one IT management.
- Modern Interface: Easy to use and navigate.
- Smart Automation: Automate many daily tasks.
- AI-Powered Insights: Get smart suggestions.
- Proactive Monitoring: Spot issues early on.
- Endpoint Security: Keep devices safe and sound.
Pricing
- PSA only: Starting from $79/user/month.
- RMM only: Starting from $99/user/month.
- Unified Basic: $129/user/month.
- Unified Advance: $159/user/month.
Pros
Cons
7. ManageEngine (⭐️3.3)
ManageEngine offers advanced analytics and reporting.
You can blend data from different IT applications into one console.
This gives you a unified view of your operations.
Key Benefits
- Broad Product Range: Many tools for IT.
- Cost-Effective: Often more affordable options.
- Strong Reporting: Get good data insights.
- Automation Capabilities: Automate tasks well.
- Scalable Solutions: Grows with your business.
- Hybrid Cloud Support: Flexible deployments.
Pricing
- Free Trial Available.
- Custom Quote Available.
Pros
Cons
8. Freshservice (⭐️3.1)
Freshservice lets you create custom reports with a simple interface.
You can visualize data with various charts and tables.
This makes it easy to understand your ticket volumes and team performance.
Our Take
Experience Freshservice, the ITSM solution built for a modern workplace. See why over 73,000 businesses trust Freshservice to simplify IT and delight employees.
Key Benefits
- Freddy AI Copilot: This AI assistant is built into the platform. It can help you resolve tickets faster. The AI Copilot assists with tasks such as creating ticket summaries and providing smart suggestions. This saves a lot of time for your team.
- Incident Management: Freshservice excels at handling and resolving problems. You can route tickets to the right team members automatically. This ensures issues are fixed quickly, reducing downtime.
- SLA Management: You can set up Service Level Agreements (SLAs) easily. The platform automatically sends alerts for SLA violations. This helps your team meet its service goals.
- Free Plan: Freshservice has a free plan for up to three agents. This is a great way for small teams and startups to get started without any cost.
Pricing
Freshservice’s pricing is based on the number of agents. The annual plan starts at $19 per agent per month for the Starter plan. It’s a flexible model that grows with your team.
- Starter: Starts at $19/agent/month (billed annually).
- Growth: Starts at $49/agent/month (billed annually).
- Pro: Starts at $95/agent/month (billed annually).
- Enterprise: Contact them for custom pricing.
Pros
Cons
9. SyncroMSP (⭐️2.9)
SyncroMSP provides reports for both internal metrics and client deliverables.
You can use their pre-made or custom reports.
This helps you review your business’s health and share key info with customers.
Key Benefits
- All-in-One Tool: RMM, PSA, remote access.
- Per-Tech Pricing: Affordable for growing teams.
- Integrated Billing: Streamline invoicing processes.
- Scripting Engine: Automate complex tasks easily.
- Built-in Ticketing: Manage help desk requests.
- Good Community: Get help from other users.
Pricing
- Core Plan: $129/month per user.
- Team Plan: $179/month per user.
Pros
Cons
What to look for when choosing an IT Reporting Tool?
- Dashboards & Customization: Look for tools with customizable dashboards and reports. You should be able to create a “single pane of glass” view that shows all your key metrics in one place.
- Ease of Use: A good tool is one your whole team can use, not just IT experts. Look for drag-and-drop features and a simple, clean interface.
- Integrations: The tool must connect with your existing systems, like your PSA and RMM. This saves you from having to move data around, which can lead to mistakes manually.
- Automation: The best tools can automate tasks like report scheduling and alerts. This saves you a ton of time and ensures your reports are always up-to-date.
- AI-Powered Insights: Modern tools go beyond simple reports. Look for AI features that can analyze data for you, spot trends, and even suggest next steps.
How can IT reporting tools enhance your data insights?
IT reporting tools can turn raw data into powerful insights.
They simplify data collection from various IT services.
This allows you to generate useful service utilization reports and service cost reports.
These tools also offer strong reporting capabilities for everyone on the team.
The right tool can help you make informed decisions quickly.
They provide real-time insights to spot issues before they become big problems.
Many tools have an easy interface so even non-technical users can get reports.
This boosts your team’s business intelligence.
By using these tools, you can automate report creation and focus on what matters.
They are also designed to help you protect sensitive data.
This means you get the information you need without putting your business at risk.
Buyers Guide
When doing our research to find the best IT reporting tool, we looked at key factors to help you make more informed decisions.
We focused on what an IT department, including small teams, needs to stay ahead and drive growth.
Here’s how we did it:
- Pricing & Features: We examined the cost of each reporting solution and its essential features. We evaluated advanced features, including predictive analytics and live dashboards, to determine which tools could handle the most data. We also considered whether the solution was on-premises or cloud-based.
- Data & Reporting: We evaluated how each reporting software could collect real-time data from multiple tools and various data sources, integrating them into one platform. We examined the ability to create a change management summary and looked for interactive charts and interactive visualizations to present data effectively. We also checked for drill-downs and the flexibility to tailor reports for specific needs in different formats.
- Insights & Value: We evaluated each tool’s ability to provide live data, helping identify recurring issues and prevent service outages. We sought BI tools that could transform a cost center into a valuable asset. We also noted if the platform provided version control for reports and if it offered access controls to protect sensitive data.
- Usability & Sharing: We evaluated the tool’s usability, from report generation to sharing. We looked at how well the software helped the it team make data-driven decisions and if it supported share reports on mobile devices. We also considered the overall business growth potential from using the tool. We also searched for more companies to get the full picture. Ultimately, we wanted to help you find a tool that gives you maximum flexibility and all the essential data to follow best practices in information technology.
Wrapping Up
Choosing the right IT reporting tool is a big step for any technology company.
We have shown you how these tools can change how you do things.
They pull data from multiple sources and give you a clear picture of your IT environment.
This helps you with decision making and shows you a positive trend in your work.
We have looked at the best tools out there and explained what to look for.
Provides you with guidance to help you choose the best tool for your team.
You now have the knowledge to pick a tool that will help your business grow and succeed.
Ready to get started with the highest-rated option?
Check out Atera to learn more and see how it can transform your IT reporting.
Frequently Asked Questions
Why is IT reporting important?
IT reporting is crucial for transforming raw data into clear, actionable insights. It helps you monitor system performance, identify trends, and demonstrate the value of your IT team to the wider business. It also provides the data-driven decisions you need.
How do I choose the right IT reporting tool?
Focus on key features like ease of use, customizable dashboards, and automation. The best tools integrate with your existing systems and offer features like AI-powered insights to give you a complete picture of your operations.
What are the main benefits of using IT reporting tools?
These tools save time by automating report generation and provide real-time insights into your IT environment. They also improve data visualization, making complex information easy for everyone, including non-technical users, to understand.
Can IT reporting tools help with decision-making?
Yes, absolutely. By presenting live data in clear reports and dashboards, these tools enable you to make faster, more informed decisions about resource allocation, troubleshooting, and strategic planning. They turn data into a competitive advantage.
How does IT reporting protect sensitive data?
Many IT reporting tools offer access controls and advanced security features. This ensures that only authorized users can view or share specific reports, helping you protect sensitive data while still providing the necessary insights to your team and stakeholders.
