Ninjaone Review: Top-rated IT Management Software in 2025

Are you tired of juggling various tools to manage your IT systems?

Frustration and wasted time are common when your remote monitoring and management (RMM) solution is slow or complex.

Ninjaone Review: Top-rated IT Management Software in 2025 is here to help.

You need a single, powerful platform that just works to keep your clients happy and your business running smoothly.

Read our full, honest review to see how Ninjaone simplifies IT management, boosts your efficiency, and gives you back your time.

Ninjaone

Unlock a 30% Annual ROI and save up to 40 hours each week with Ninjaone’s automation. Click to see how 20,000+ IT teams manage 100,000+ endpoints faster!

Try Ninjaone for free

What is Ninjaone?

NinjaOne RMM is a simple and powerful tool for managing all your IT devices.

Think of it as a central control panel for your entire technology network.

It is an automated endpoint management platform.

This means it handles everything from computers and servers to mobile devices.

It provides a comprehensive management solution.

You can easily keep track of every gadget using its strong asset management features.

Need to fix a client’s computer from your office? No problem!

It offers seamless remote access.

Additionally, it keeps all your software up to date with excellent patch management.

It also includes powerful remote monitoring and device management features.

In short, Ninjaone makes handling IT tasks much faster and easier.

Who Created Ninjaone?

Ninjaone was co-founded by Sal Sferlazza and Christopher Matarese in 2013.

They saw that most IT management tools were too complicated and slow.

Their vision was to build a modern, cloud-first platform that was both powerful and incredibly easy to use.

They wanted to simplify IT work for both managed service providers (MSPs) and internal IT teams.

The company, originally known as NinjaRMM, has grown rapidly by staying focused on delivering a fantastic user experience.

Top Benefits of Ninjaone

• Simplified Endpoint Management: Ninjaone excels at providing a unified approach to endpoint management. You can oversee all your devices from a single dashboard, making daily management tasks significantly faster.
• Excellent Remote Control: Quickly take over devices using robust remote control capabilities. This enables managed service providers to resolve issues promptly, resulting in increased customer satisfaction.
• Cross-Platform Support: The management platform provides seamless support for various operating systems, including Windows, macOS, and Linux. This simplifies work even in complex it environments.
• Integrated Patch Management: Ninjaone offers automated software patching across your entire infrastructure. Keeping systems updated reduces security risks without manual effort.
• Strong Security Management: It includes essential security management features built-in. You get better defense against threats without needing extra management tools.
• Efficient Mobile Device Management (MDM): You can easily manage smartphones and tablets with built-in mobile device management. This ensures all employee devices meet security standards.
• Unmatched Automation: The platform is built around automation, reducing manual work for your team. This allows you to focus on threir strategic tasks rather than repetitive chores.
• Scalability for Growth: Ninjaone RMM easily scales up as your client base or internal IT needs grow. You never have to worry about outgrowing your IT management platform.

Best Features of Ninjaone

Ninjaone stands out in the crowded IT space because it combines many powerful management tools into one centralized interface.

What does this mean for you? It means less switching between programs, faster work, and more time for strategic planning.

These key features are all designed to increase efficiency for its teams and enhance the end-user experience.

The platform offers a true user-friendly interface and extensive automation features to help you automate routine tasks.

Let’s dive into the top features that make Ninjaone a powerful cost cost-effective choice for your business:

1. Endpoint Management

This is the core of the product.

Endpoint management platform features give you real-time visibility and control over all your connected devices.

You can monitor the device health of all your it assets—from servers to laptops—all from the easy-to-use dashboard.

2. RMM Software

NinjaOne RMM (Remote Monitoring and Management) is a leading RMM tool that offers real-time monitoring and alerting.

It helps you identify and resolve critical issues before they impact users. This proactive approach boosts your overall security posture.

3. Autonomous Patch Management Software

This feature uses automated patching to keep your operating systems & third-party applications up to date.

You can easily deploy patches across all managed endpoints with minimal manual intervention.

This dramatically reduces your risk of security breaches.

4. Endpoint Security

The platform includes built-in security and security management tools.

This goes beyond simple antivirus, offering features that help you enforce policies and better protect your entire it infrastructure.

5. Centralize Documentation

Tired of hunting for passwords and procedures?

NinjaOne includes a feature to centralize documentation right alongside your devices.

This helps ensure that all it teams have the information they need, when they need it, for fast customer support and effective troubleshooting.

6. Remote Access

The remote access feature provides granular control and is quick and secure.

Technicians can use remote management to troubleshoot issues on any computer without interrupting the end user, making service delivery smooth and painless.

7. NinjaOne SaaS Backup

This integrated backup management solution protects critical data across your network.

It enables you to recover files and folders quickly, ensuring business continuity and a robust defense against ransomware.

8. Mobile Device Management

With Mobile Device Management (MDM), you can manage applications, enforce security policies, and even remotely wipe lost or stolen phones or tablets.

This extends your control to all endpoints, including mobile devices.

9. Email Archiver

The Email Archiver is key for compliance and data governance.

It captures and stores every email in immutable storage for long-term retention.

This makes legal holds and quick searches easy for meeting strict regulations like HIPAA or GDPR.

Pricing

Contact for custom pricing.

Pros and Cons

It is important to look at the good and the bad.

We must know the trade-offs before making a large commitment.

Personal Experience with Ninjaone

My team and I moved to Ninjaone to solve a big problem: our old tools were slow and kept crashing.

Our goal was simple: provide better service offerings to our clients in New South Wales while cutting down on wasted time.

We found the free and unlimited onboarding to be a massive help.

The customer success team worked closely with us.

Now, using the NinjaOne dashboard, we gain real-time insights into all client devices from a single, unified dashboard.

This lets us fix things before the client even knows there is an issue.

We use the platform’s extensive automation options to handle simple, repetitive chores.

For instance, we automate all routine software installations.

This saves our technicians several hours a day.

We also linked the ticketing system to Microsoft Teams using integration add-ons.

This makes our response time incredibly fast.

We appreciate the transparent pricing and the absence of hidden fees, which enable us to provide an accurate custom quote for every client.

Many users on our team now rely on the system on a daily basis.

Features and Benefits We Saw:

• Unlimited Onboarding: Our new hires became productive much faster.
• Ninjaone Dashboard: Gave us a central view of all client it assets.
• Extensive Automation Options: Automatically ran many repetitive maintenance scripts.
• Endpoint Monitoring: Provided real-time insights into device health, avoiding major outages.
• Ticketing System & Microsoft Teams: Improved our response speed and communication.
• Software Installations: Automated deployment of new applications and updates.
• Transparent Pricing: Allowed for accurate billing without surprise costs or hidden fees.
• Customer Success: Dedicated help made sure we used the customization features correctly.
• Reporting Features: Helped us show clients the value of our work every month.

Final Thoughts

We have taken a deep look at the powerful features of Ninjaone, from its top-tier endpoint monitoring to its exceptional, integrated patch management.

It offers an excellent, user-friendly experience and strong automation that truly saves time for its teams.

Although you need a custom quote to determine the price, the platform’s stability and customer support are highly rated by many users.

If you need a modern, all-in-one RMM solution with an easy-to-use single dashboard.

NinjaOne is easily a top contender.

Click here to request your free trial and see how much time Ninjaone can save you today!

Frequently Asked Questions

More Facts about NinjaOne

• Finding Problems Early: NinjaOne can find and fix computer problems before you even notice anything is wrong.
• Smart Patching: In late 2025, they added a tool called “Patch Intelligence AI.” It uses smart technology to help keep Windows computers up to date and safe.
• Saving Time: People who use this software say it saves them 20 to 40 hours of work every week by automatically handling boring, repetitive tasks.
• Remote Help: The platform lets IT workers connect to a computer with a single click to fix issues from afar. No extra software is needed on those computers.
• Helpful Alerts: It sends quick messages to IT teams so they can fix issues across all their devices right away.
• Pre-made Shortcuts: It comes with a library of ready-to-use “scripts” (sets of instructions) that make routine computer chores much faster.
• All-in-One Tool: It is a cloud-based system that lets companies see all their computers on one screen. It tracks equipment, manages updates, and keeps things secure.
• Safe Backups: NinjaOne can save copies of important files and whole computer systems. It also protects work done in Google and Microsoft 365.
• The “Agent”: To make it work, you install a small, lightweight program called an “agent” on every computer you want to manage.
• Size Limits: While it is great for many companies, some very large businesses might find it doesn’t have enough special settings for their complex needs.
• Popularity: More than 30,000 customers in over 130 countries use NinjaOne to keep their tech running smoothly.
• Paying for Usage: Companies pay based on the number of devices they have. It usually starts at about $3 per device per month, but it gets cheaper per device if you have many of them. Large companies can also get special discounts.
• Highly Secure: It meets very high official standards (such as SOC 2 and ISO) to ensure customer data remains private and secure.
• Award-Winning: In 2026, it was named a “Leader” in a widely cited Gartner report as one of the best tools in its field.
• Great Support: Users give the software a high score of 4.7 out of 5 stars. If someone has a problem, the support team usually responds within 1 hour.
• Quick Start: Most people can get the whole system set up and running in one week or less.
• Free Training: NinjaOne provides all customers with free, unlimited help, training, and support to ensure they know how to use it.
• Global Access: They provide help guides in 12 different languages so people all over the world can use it easily.
• Try Before Buying: You can test every part of the software for free for 14 days before deciding to buy.