Démarrage rapide
Ce guide couvre toutes les fonctionnalités de Splashtop :
- Commencer — Install the Streamer and connect your first computer
- Comment utiliser la gestion autonome des terminaux — Runs updates, alerts, and health checks across your fleet automatically.
- Comment utiliser l'assistance à distance Splashtop — Attended and unattended support sessions for helpdesk teams.
- Comment utiliser la gestion des accès — Group-based permissions, scheduled access, and two-factor rules.
- Comment utiliser la prise en charge multi-écrans — View, span, or switch between all connected remote displays.
- Comment utiliser une marque personnalisée — White-label the support app, emails, and connection prompts.
- How to Use Real-Time Vulnerability & Patch Management — CVE-based scanning with one-click remediation across the fleet.
- Comment utiliser le portail de gestion étendu — A single console for device inventory, actions, and audit logs.
- Comment utiliser l'intégration HaloITSM — Two-way sync between Splashtop sessions and HaloITSM tickets.
- Comment utiliser la personnalisation de l'application SOS — Custom text, fields, and consent prompts on the SOS download.
- Comment utiliser une configuration système fiable — Configuration baselines that keep devices consistent.
Temps nécessaire : 5 minutes par fonctionnalité
Vous trouverez également dans ce guide : Conseils de pro | Erreurs courantes | Dépannage | Tarification | Alternatives
Pourquoi faire confiance à ce guide ?
I have run Splashtop daily for two years across Windows, Mac, and an iPad.
Every step here comes from real sessions, not a vendor brochure.
Splashtop is remote desktop software that connects you to a computer from anywhere.
Most people learn one thing — connect and control — then stop there.
This guide shows you how to use Splashtop feature by feature.
Étape par étape, avec captures d'écran et conseils de pro.
Tutoriel Splashtop
This How to Use Splashtop tutorial walks through every feature, from first install to fleet-wide patching.
Splashtop
Reach any computer from anywhere with high-quality audio and video streaming. Splashtop works across Windows, Mac, iOS, and Android, with file transfer and remote support built in. Start free — no credit card required.
Premiers pas avec Splashtop
Splashtop nécessite une installation à la fois sur l'appareil hôte et sur l'appareil client.
That one-time setup takes about three minutes.
Here is what my own setup looked like:
Passons maintenant en revue chaque étape.
Étape 1 : Créez votre compte
Go to the Splashtop website and click Start Free Trial.
Enter your email and set a password.
✓ Point de contrôle: Vérifiez votre boîte de réception pour l'e-mail de confirmation.
Step 2: Install the Streamer on the Host
Download Splashtop Streamer onto the computer you want to reach.
Sign in with the same account and leave the machine powered on.
Here’s what the console looks like once a device reports in:
✓ Point de contrôle: Your computer shows a green online dot in the device list.
Step 3: Connect From Your Client Device
Install the Splashtop Entreprise app on your laptop, phone, or tablet.
Splashtop supports multiple platforms including Windows, Mac, iOS, and Android.
Tap the device name to open a remote access session.
✅ Terminé : You can now access your computers remotely from anywhere.
How to Use Splashtop Autonomous Endpoint Manager
Point de terminaison autonome Gestion lets you patch, monitor, and fix every managed device without touching it.
Voici comment l'utiliser étape par étape.
Step 1: Open the Endpoint Management Tab
Log in to the web console and open Gestion des terminaux.
Every computer with the Streamer installed appears in the device list.
Step 2: Create a Policy
Click New Policy and pick the devices you want it to cover.
Set update windows, alert thresholds, and reboot rules.
Voici à quoi cela ressemble :
✓ Point de contrôle: Your policy shows a green Applied status on each device.
Step 3: Review the Alerts Feed
Check the alerts feed each morning for failed jobs.
Filter by device group so you only see what matters.
✅ Résultat : Your endpoints now patch and report on their own.
💡 Conseil de pro : Stagger reboot windows by department so nobody loses work mid-shift.
How to Use Splashtop Splashtop Remote Support
Assistance à distance Splashtop lets you jump onto a user’s screen and fix the problem while they watch.
Voici comment l'utiliser étape par étape.
Step 1: Send the Session Code
Open the SOS tab and read the nine-digit code to your user.
They enter it in the small app they downloaded from your link.
Step 2: Connect and Take Control
Click Connect once the session appears in your queue.
You now see their desktop in real time.
Voici à quoi cela ressemble :
✓ Point de contrôle: The user’s desktop loads inside your session window.
Step 3: Close Out the Session
Leave a session note before you disconnect.
Notes stay attached to the device record for the next technician.
✅ Résultat : You fixed the issue without a site visit or a long email chain.
💡 Conseil de pro : Ask the user to stay on the call so you can explain each fix as you make it.
How to Use Splashtop Access Manager
Gestion des accès lets you decide exactly who can reach which computers and when.
Voici comment l'utiliser étape par étape.
Step 1: Build Your Device Groups
Open Management and create a group per team or client.
Drag computers into the right group.
Step 2: Assign Group Permissions
Give each user or technician access to the groups they need.
Nobody sees a machine outside their assignment.
Voici à quoi cela ressemble :
✓ Point de contrôle: A test user only sees the computers inside their assigned group.
Step 3: Turn On Scheduled Access
Set start and end times for contractors or temporary staff.
Access expires without anyone remembering to revoke it.
✅ Résultat : Access now matches your org chart instead of a shared password list.
💡 Conseil de pro : Require two-factor authentication for every admin before you add outside contractors.
Comment utiliser la prise en charge multi-écrans de Splashtop
Prise en charge multi-écrans lets you see every remote screen at once instead of flipping between them.
Voici comment l'utiliser étape par étape.
Step 1: Start a Session on a Multi-Screen PC
Connect to a computer that has two or more displays.
The toolbar shows a monitor icon with the screen count.
Step 2: Pick Your Viewing Mode
Choose single screen, multi-window, or one merged view.
Multi-window works best on a matching local setup.
Voici à quoi cela ressemble :
✓ Point de contrôle: Both remote displays render without cropping or black bars.
Step 3: Save the Layout
Splashtop remembers the mode you used for that device.
Your next session opens the same way.
✅ Résultat : You can drag files between remote screens exactly as you would locally.
💡 Conseil de pro : Drop to one screen on a slow link — fewer pixels means a sharper picture.
Comment utiliser la personnalisation de marque Splashtop
Image de marque personnalisée lets you put your own logo and colors on the app your clients download.
Voici comment l'utiliser étape par étape.
Étape 1 : Ouvrir les paramètres de marque
Go to Settings and find the branding panel.
Admin rights are required to edit it.
Étape 2 : Téléchargez vos ressources
Add a square logo and pick your brand color.
Keep the logo under one megabyte for fast loading.
Voici à quoi cela ressemble :
✓ Point de contrôle: Your logo appears in the download page preview.
Step 3: Publish the Branded App
Save, then share the new download link with clients.
The old link keeps working during the switch.
✅ Résultat : Clients now see your brand, not a stranger’s, when support starts.
💡 Conseil de pro : Use a transparent PNG so the logo sits cleanly on both light and dark backgrounds.
How to Use Splashtop Real-Time Vulnerability & Patch Manager
Real-Time Vulnerability & Gestion des correctifs lets you find unpatched software and close the gap before someone finds it first.
Voici comment l'utiliser étape par étape.
Étape 1 : Exécuter une analyse de vulnérabilité
Ouvrez le sécurité tab and start a scan on a device group.
Results list each finding with a severity score.
Step 2: Sort by Severity
Handle critical items first, then work down the list.
Each entry links to the CVE detail.
Voici à quoi cela ressemble :
✓ Point de contrôle: The scan count drops after the patch job completes.
Step 3: Push the Patch
Select the affected devices and click remediate.
Confirm the version number after the job finishes.
✅ Résultat : Known holes are closed and you have a record showing when.
💡 Conseil de pro : Rescan the same group an hour later — some patches only register after a restart.
Comment utiliser le portail de gestion étendu de Splashtop
Portail de gestion étendu lets you run inventory, scripts, and reports from one browser tab.
Voici comment l'utiliser étape par étape.
Step 1: Open the Portal
Sign in on the web and open the management portal.
You can skip navigation menus by using the search bar at the top.
Step 2: Check Device Inventory
Review the hardware, OS build, and installed software per machine.
Export the list to CSV for your asset register.
Voici à quoi cela ressemble :
✓ Point de contrôle: Your inventory export downloads with one row per device.
Step 3: Schedule a Report
Set a weekly report and send it to your inbox.
Reports cover session history and patch status.
✅ Résultat : You have a current asset picture without walking the office.
💡 Conseil de pro : Name devices by user and location so search returns the right machine immédiatement.
Comment utiliser l'intégration Splashtop HaloITSM
Intégration HaloITSM lets you launch a support session straight from the ticket you are reading.
Voici comment l'utiliser étape par étape.
Étape 1 : Générer une clé API
Create a key in Splashtop and copy it once.
Store it in your password manager immediately.
Step 2: Paste It Into HaloITSM
Open the integrations page in Halo and add Splashtop.
Paste the key and test the connection.
Voici à quoi cela ressemble :
✓ Point de contrôle: The test connection returns a success message in Halo.
Step 3: Start a Session From a Ticket
Open any ticket and click the Splashtop button.
Session notes post back to the ticket automatically.
✅ Résultat : Every remote session is logged against the right ticket.
💡 Conseil de pro : Map your Halo device names to Splashtop names first or the lookup will miss.
How to Use Splashtop SOS App Customizer
Personnalisation de l'application SOS lets you shape the small app your users run before an attended session.
Voici comment l'utiliser étape par étape.
Step 1: Edit the SOS Template
Open the SOS settings and edit the welcome texte.
Keep it under two short lines.
Step 2: Add a Custom Field
Ask for a ticket number or department on launch.
The value shows next to the session in your queue.
Voici à quoi cela ressemble :
✓ Point de contrôle: Your custom field appears in the session queue during a test run.
Step 3: Test the Download
Run the link on a spare machine before you send it out.
Check the wording on both Windows and Mac.
✅ Résultat : Sessions arrive pre-labeled, so routing takes seconds.
💡 Conseil de pro : Add a plain-language consent line — it saves arguments about what you accessed.
Comment utiliser Splashtop ? Configuration système fiable
Configuration système fiable lets you apply the same settings to every machine instead of one at a time.
Voici comment l'utiliser étape par étape.
Step 1: Build a Baseline
Configure one machine the way you want them all.
Save it as a configuration template.
Step 2: Apply It to a Group
Push the template to a device group.
Devices that are offline pick it up when they reconnect.
Voici à quoi cela ressemble :
✓ Point de contrôle: Every device in the group reports a matching configuration state.
Step 3: Watch for Drift
The console flags machines that fall out of line.
Reapply the baseline in one click.
✅ Résultat : New machines join your standard without manual setup.
💡 Conseil de pro : Test a new baseline on two spare devices before you push it to a hundred.
Conseils et astuces de pro pour Splashtop
After two years of daily sessions, these are the tips I actually use.
Raccourcis clavier
| Action | Raccourci |
|---|---|
| Basculer vers le plein écran | Ctrl + Shift + Enter |
| Moniteur à distance Switch | Ctrl + Shift + Right Arrow |
| Send Ctrl + Alt + Delete | Ctrl + Alt + Insert |
| Disconnect session | Ctrl + Maj + Q |
Fonctionnalités cachées que la plupart des gens ignorent
- File transfer both ways: Drag files straight into the session window instead of emailing them to yourself.
- Session notes: Type a note before you disconnect and it stays on the device record.
- Wake on LAN: Power on a sleeping office PC from the console if the network supports it.
Erreurs courantes à éviter sur Splashtop
Mistake #1: Installing the Streamer on the Wrong Machine
❌ Faux : Putting Streamer on your laptop and expecting to reach the office desktop.
✅ À droite : Streamer goes on the host you want to reach. The client app goes on the device in your hands.
Mistake #2: Letting the Host Computer Sleep
❌ Faux : Closing the lid and walking away, then wondering why the device shows offline.
✅ À droite : Set the host power plan to never sleep, or turn on Wake on LAN before you leave.
Mistake #3: Sharing One Login Across the Team
❌ Faux : Passing a single account around so everyone can connect.
✅ À droite : Add each technician as a user and assign device groups. Your audit log then means something.
Dépannage de Splashtop
Problem: The Session Will Not Connect
Cause: Splashtop may encounter connection issues due to firewall settings.
Réparer: Allow the Streamer through the firewall and open outbound port 443. Then retry the connection.
Problem: The Screen Lags or Stutters
Cause: Users should check their internet connection if they experience performance issues with Splashtop.
Réparer: Run a speed test, switch to a wired link, and drop the session quality one level.
Problem: A Feature Is Missing From the Menu
Cause: The host and client are running different builds.
Réparer: Updating Splashtop to the latest version can resolve many common issues. Update both ends, then reconnect.
📌 Note: Si aucune de ces solutions ne résout votre problème, contactez le support de Splashtop.
Qu'est-ce que Splashtop ?
Splashtop est logiciel d'accès à distance for individuals and businesses.
Think of it like a long cable running from your screen to a computer somewhere else.
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Il comprend les fonctionnalités clés suivantes :
- Gestion autonome des terminaux : Runs updates, alerts, and health checks across your fleet automatically.
- Splashtop Remote Support: Attended and unattended support sessions for helpdesk teams.
- Gestion des accès : Group-based permissions, scheduled access, and two-factor rules.
- Prise en charge de plusieurs écrans : View, span, or switch between all connected remote displays.
- Personnalisation de la marque : White-label the support app, emails, and connection prompts.
- Temps réel Vulnérabilité & Patch Management: CVE-based scanning with one-click remediation across the fleet.
- Portail de gestion étendu : A single console for device inventory, actions, and audit logs.
- Intégration de HaloITSM : Two-way sync between Splashtop sessions and HaloITSM tickets.
- Personnalisation de l'application SOS : Custom text, fields, and consent prompts on the SOS download.
- Configuration système fiable : Configuration baselines that keep devices consistent.
Pour une analyse complète, consultez notre Avis sur Splashtop.
Tarification Splashtop
Voici le prix de Splashtop en 2026 :
| Plan | Prix | Idéal pour |
|---|---|---|
| Accès à distance Solo | 5 $/an | One person accessing their own computers |
| Accès à distance Pro | 8,25 $ par personne et par an | Small teams sharing machines |
| Performance d'accès | 13 $ par personne et par an | Designers and rédacteurs needing high frame rates |
| Splashtop Enterprise | Coutume | Large IT departments and managed service providers |
Essai gratuit : Yes — 7 days on business plans, no credit card required.
Garantie de remboursement : Yes — 30 days on annual subscriptions.
💰 Meilleur rapport qualité-prix : Remote Access Pro at $8.25/person per year — it adds users and shared devices for a few dollars more than Solo.
Splashtop contre les alternatives
Comment Splashtop se compare-t-il ? Voici le contexte concurrentiel :
| Outil | Idéal pour | Prix | Notation |
|---|---|---|---|
| Splashtop | Fast, affordable remote access | 5 $/an | ⭐ 4,3 |
| Getscreen | Accès via navigateur uniquement | 4,17 $/mois | ⭐ 3,9 |
| TeamViewer | Broad device support | 18,90 $/mois | ⭐ 4,4 |
| AnyDesk | Low-latency sessions | 32,31 $/mois | ⭐ 4,3 |
| RemotePC | Budget yearly plans | 22,12 $/an | ⭐ 4.0 |
| Connexion RealVNC | Cross-platform control | 4,99 $/mois | ⭐ 4.2 |
| GoTo Resolve | All-in-one IT desk | 57 $/mois | ⭐ 4.1 |
| ISL en ligne | Self-hosted option | 16,90 $/mois | ⭐ 4.0 |
| Au-delà de la confiance | accès privilégié | Coutume | ⭐ 4,4 |
Sélection rapide :
- Meilleur résultat global : Splashtop — strong performance at the lowest per-seat cost
- Meilleur budget : Getscreen — browser-based access from $4.17/month
- Idéal pour les débutants : RemotePC — simple setup and flat yearly billing
- Idéal pour l'informatique d'entreprise : BeyondTrust — deep audit and privileged access controls
🎯 Alternatives à Splashtop
Vous cherchez des alternatives à Splashtop ? Voici les meilleures options :
- 🚀 Getscreen : Runs entirely in the browser with no client install, which suits quick one-off help sessions.
- ⭐ TeamViewer : The best-known name in remote desktop software, with wide device and platform coverage.
- ⚡ AnyDesk : Light client and fast frame rates on weak connections, popular with solo technicians.
- 💰 RemotePC : Flat yearly pricing with generous computer counts, aimed at small teams watching costs.
- 🔧 RealVNC Connect : Mature VNC technology with strong Linux and Raspberry Pi support for developers.
- 🏢 GoTo Resolve : Bundles remote support with ticketing and device management for mid-sized IT teams.
- 🔒 ISL en ligne : Can run on your own server, which helps in regulated industries with strict data rules.
- 💼 Au-delà de la confiance : Enterprise-grade privileged remote access with heavy auditing and compliance controls.
Pour la liste complète, consultez notre Alternatives à Splashtop guide.
⚔️ Comparaison Splashtop
Voici comment Splashtop se compare à chacun de ses concurrents :
- Splashtop contre Getscreen: Getscreen is cheaper and simpler, but Splashtop wins on endpoint management and multi-monitor work.
- Splashtop contre TeamViewer: TeamViewer has more integrations. Splashtop costs far less for the same day-to-day remote access.
- Splashtop contre AnyDesk: AnyDesk feels snappy on poor links. Splashtop offers deeper management and cheaper team seats.
- Splashtop contre RemotePC: RemotePC is cheap for many machines. Splashtop gives better performance and real IT tooling.
- Splashtop vs RealVNC Connect: RealVNC suits mixed hardware. Splashtop is faster for graphics-heavy work and video playback.
- Splashtop contre GoTo Resolve: GoTo Resolve packs more modules. Splashtop is leaner, cheaper, and quicker to set up.
- Splashtop contre ISL Online: ISL Online allows on-premise hosting. Splashtop is easier to deploy and better priced per seat.
- Splashtop contre BeyondTrust: BeyondTrust fits regulated enterprises. Splashtop serves everyone else at a fraction of the cost.
Commencez à utiliser Splashtop dès maintenant
Vous avez appris à utiliser toutes les principales fonctionnalités de Splashtop :
- ✅ Gestion autonome des terminaux
- ✅ Splashtop Remote Support
- ✅ Gestion des accès
- ✅ Prise en charge multi-écrans
- ✅ Personnalisation de l'image de marque
- ✅ Real-Time Vulnerability & Patch Management
- ✅ Portail de gestion étendu
- ✅ Intégration HaloITSM
- ✅ Personnalisation de l'application SOS
- ✅ Configuration système fiable
Étape suivante : Choisissez une fonctionnalité et essayez-la dès maintenant.
Most people start with Splashtop Remote Support.
Cela prend moins de 5 minutes.
Foire aux questions
À quoi sert Splashtop ?
Splashtop is remote desktop software used to reach a computer from anywhere. People use it for remote access to work machines, IT support, file transfer, and helping family members.
Splashtop est-il entièrement gratuit ?
No. Splashtop offers a free trial and a limited personal tier, but paid plans start at Remote Access Solo for $5/year according to current listed pricing.
Splashtop est-il meilleur que TeamViewer ?
Splashtop usually costs less and streams video more smoothly. TeamViewer has more integrations. For everyday remote access, most users find Splashtop the better value.
Splashtop est-il sûr à utiliser ?
Yes. Sessions use TLS encryption, device authentication, and optional two-factor login. Risk comes from sharing credentials, not from the software itself.
Comment fonctionne la tarification de Splashtop ?
Plans are billed per person per year. Remote Access Solo is $5/year, Remote Access Pro is $8.25/person per year, and Access Performance is $13/person per year.
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