📊 Resultados dos nossos testes:
- 🎯 Gestão de tarefas: ClickUp handled 15+ views; Zendesk only ticket views — ClickUp vence
- 💰 Preços: ClickUp starts at $7/user/month; Zendesk’s pricing starts at $55/agent/month — ClickUp vence
- 🤖 Funcionalidades de IA: O ClickUp Brain gerencia tarefas; a IA do Zendesk resolve mais de 80% dos chamados de suporte — Gravata
- 🔌 Integrações: Zendesk has 1,300+ apps; ClickUp has 1,000+ — Zendesk vence
- 👶 Facilidade de uso: Zendesk works on day one for support; ClickUp has a steeper curve — Zendesk conquista equipes de suporte
Are you stuck choosing between a customer support platform and a project management software?
Zendesk and ClickUp solve very different problems — yet many businesses consider both tools.
Zendesk is desk software built for the support team and the sales team.
ClickUp is a project management platform built to manage tasks and complex projects.
I spent three weeks testing both on real workflows to see which one delivers more value.
By the end of this article, you’ll know exactly which tool fits your negócios precisa.
Visão geral
To give you the most accurate comparison, I tested both Zendesk vs ClickUp hands-on.
I used ClickUp to manage complex projects across multiple projects with tasks, subtasks, and due date tracking.
I used Zendesk to handle customer service software workflows across live chat, email, and social messaging channels.
I also looked at pricing, integrations, AI features, and ease of use for each platform.
Here’s the full comparison of what I found.
O que é ClickUp?
ClickUp is a customizable, cloud-based project management software that centralizes tasks, docs, calendars, and team communication in one entire workspace.
It is used by marketing teams, developers, operations crews, and solo workers to manage projects of every size.
The platform combines project management tools, time tracking, communication features, and an AI assistant called ClickUp Brain in one place.
You can manage tasks, assign tasks, view tasks across multiple views, and even handle resource management and team communication without other tools.
ClickUp
ClickUp replaces several negócios software apps with one project management platform. It gives teams tasks, docs, goals, time tracking, and AI — all for a fraction of Zendesk’s price.
Preços ClickUp
Here’s what the ClickUp plans cost in 2026. The pricing is per user per month.
| Plano | Preço | Ideal para |
|---|---|---|
| Livre para sempre | $0 | Trabalhadores individuais e equipes menores estão começando. |
| Plano Ilimitado | US$ 7 por usuário por mês | Small growing teams needing essential features |
| Plano de Negócios | US$ 12 por usuário por mês | Mid-size teams needing custom automação |
| Plano Empresarial | Personalizado | Large businesses needing single sign on and HIPAA |
Teste grátis: ClickUp offers a 15-day free trial on every paid plan. The ClickUp’s free plan is completely free forever and needs no credit card to start.
Garantia de reembolso: ClickUp provides a 30-day money-back guarantee on all of its paid plans, giving you time to test enough features before committing.
📌 Observação: The free forever plan supports an unlimited number of users — rare among project management tools. When you upgrade, every team member in the entire workspace upgrades together, so plan accordingly.
⚠️ Aviso: The free plan limits custom fields to 100 uses. If you rely on custom fields heavily for manage tasks workflows, you’ll need to upgrade to a paid plan sooner than expected.
Principais benefícios do ClickUp
Here’s why ClickUp scores a high score among project management platforms:
- Espaço de trabalho completo: ClickUp combines tasks, docs, chat, the whiteboard feature, and goals in one app. Many customers eliminate 3–5 separate tools just by switching, and ClickUp includes everything most teams need to save time.
- Mais de 15 visualizações do projeto: ClickUp offers list, kanban board, gantt charts, calendar, and Timeline views. You can view tasks across the same project in multiple ways without switching tools.
- ClickUp Brain AI Assistant: The built-in AI assistant helps manage workloads and time spent on projects. It writes summaries, generates new tasks, and saves teams hours every week.
- Controle de tempo integrado: ClickUp tracks time natively across the entire workspace. You can log hours, set estimates, and assemble time entries into timesheets without other features from third-party apps.
- Mais de 1.000 modelos pré-construídos: ClickUp includes templates for every workflow, from marketing campaigns to product launches. You can also import dados from Google Drive and Asana in just a few clicks.
- ClickUp University & Live Training: Beginners can learn fast through ClickUp University, live onboarding training, and a deep knowledge base. New features land regularly with clear walkthroughs.
Vantagens e Desvantagens do ClickUp
✅ Prós
- Affordable pricing — free forever, paid plans billed annually from $7 per user
- 15+ project views including gantt charts, kanban board, and calendar
- Built-in AI assistant, time tracking, docs, and the whiteboard feature
- Free plan supports unlimited users and unlimited storage on higher tiers
- Strong API access, single sign on, and guest access on paid plans
❌ Contras
- Steep learning curve — ClickUp’s features can overwhelm new users at first
- No phone support — only live chat with AI plus a knowledge base
- O aplicativo móvel é menos refinado do que a experiência na versão para desktop.
- Time tracking can feel cumbersome compared to dedicated time apps
O que é o Zendesk?
Zendesk is a cloud-based customer support software that centralizes customer interactions and support requests into one agent workspace.
Founded in San Francisco in 2007 and now led by CEO Tom Eggemeier, the company serves over 200,000 customers worldwide.
Major brands like Uber, Shopify, and Slack rely on Zendesk’s customer support software to manage many customers and customer conversations at scale.
Zendesk is the only vendor built exclusively for the customer experience — every feature is designed for ticketing systems, live chat, and customer service.
Zendesk
Forbes named Zendesk the best platform for customer service in 2023. It serves 200,000+ businesses, and Zendesk AI features resolve over 80% of routine inquiries automatically.
Preços do Zendesk
Zendesk’s pricing structures plans on a per agent per month basis. Here’s the Zendesk Suite pricing breakdown for 2026.
| Plano | Preço | Ideal para |
|---|---|---|
| Equipe da Suíte | US$ 55 por agente por mês | Small support teams handling customer service software basics |
| Crescimento do conjunto de suítes | US$ 89 por agente por mês | Growing teams needing custom workflows and more channels |
| Profissional de Suíte | US$ 115 por agente por mês | Advanced support teams with custom reporting needs |
Teste grátis: Zendesk offers a 14-day free trial of the Zendesk Suite Professional plan. You get access to all features during the trial and no credit card is required.
Garantia de reembolso: Zendesk does not publicly offer a standard money-back guarantee. Review the agreement carefully to avoid costly tempo de inatividade during a switch.
📌 Observação: Zendesk also runs a program for startups. Qualifying pequenas empresas can use Zendesk for free for six months, which lowers the total cost of getting started.
⚠️ Aviso: Zendesk’s pricing is per agent per month. A team of 10 support agents on the Team plan equals $550/month. Users can input the number of agents on the pricing page to receive an updated quote.
Principais benefícios do Zendesk
Here’s why Zendesk offers the top desk software experience for the support team:
- Built for Customer Experience: Zendesk started the customer experience revolution in 2007. Every feature — ticketing system, live chat, help center, knowledge base — is optimized for the support agents who use it every day.
- Inteligência artificial que resolve mais de 80% dos chamados: Zendesk AI automatically handles routine support tickets, suggests responses, and routes customer conversations. This frees agents to handle complex customer interactions and improves the team’s performance.
- Espaço de trabalho do agente omnicanal: The Zendesk agent workspace pulls support tickets from live chat, email, phone, Sunshine Conversations, and social messaging into one view. Agents see order history and a 360-degree customer view imediatamente.
- Zendesk Marketplace with 1,300+ Apps: The Zendesk Marketplace offers 1,300+ pre-built apps and custom apps. The Slack integration lets agents create and update support tickets directly from Slack channels.
- Suporte multilíngue: Zendesk supports multilingual support across multiple languages. Help center articles, agent workspace, and live chat can all be localized to serve customers globally.
- Nível empresarial Segurança Zendesk: All communications use HTTPS/TLS encryption. Service data is encrypted at rest with AES-256 keys. Two-factor authentication, IP restrictions, and regular audits protect sensitive information across the platform.
Prós e contras do Zendesk
✅ Prós
- Best ticketing systems and customer support tools in the market
- AI resolves 80%+ of routine tickets and improves customer satisfaction
- Omnichannel agent workspace across email, live chat, phone, and social messaging
- 1,300+ apps in the Zendesk Marketplace plus Zendesk Sell sales CRM
- Trusted by 200,000+ companies including Fortune 100 and Fortune 500
❌ Contras
- Expensive — Zendesk’s pricing starts at $55/agent/month with no free plan
- Not designed for project management or internal team productivity workflows
- Total cost scales fast for larger support teams across business hours
- Many advanced features sit behind the Enterprise tier and pricing
Comparação de recursos
Pronto para ver como o ClickUp e o Zendesk se comparam em termos de recursos?
We’ll compare 10 key areas to help you decide which platform fits your business operations.
| Recurso | ClickUp | Zendesk |
|---|---|---|
| Preço inicial | Gratuito / US$ 7/usuário/mês | US$ 55 por agente por mês |
| Plano Gratuito | ✅ | ❌ |
| Ferramentas de gerenciamento de projetos | ✅ | ❌ |
| Sistema de tickets de suporte ao cliente | ❌ | ✅ |
| Assistente de IA | ✅ (ClickUp Brain) | ✅ (80%+ de resolução automática) |
| Controle de tempo | ✅ | ❌ |
| Multiple Channels Caixa de entrada | ❌ | ✅ |
| Integrações de aplicativos | 1,000+ | 1,300+ |
| Knowledge Base & Help Center | ❌ | ✅ |
| Ideal para | Manage projects & tasks | Customer service software |
1. Caso de uso principal
ClickUp: ClickUp is a project management software at its core. It helps teams plan, assign tasks, and complete complex tasks using a multi-level hierarchy of Workspaces, Spaces, Folders, Lists, Tasks, and Subtasks. It is built for managing projects, not customer interactions.
Zendesk: Zendesk is desk software built for customer support. It is built to handle inbound support requests from multiple channels. Every feature — Zendesk Support, ticketing system, self-service knowledge base — is designed to improve customer satisfaction and the customer experience.
⚠️ Aviso: These tools solve very different problems. The choice usually comes down to whether your primary need is internal project execution or external customer support.
2. Gestão de Tarefas e Projetos
ClickUp: ClickUp’s features cover project and task management end-to-end. Teams can set and track measurable goals, use real time editing in docs, assign tasks with a due date, and visualize work through gantt charts, kanban boards, and 15+ views. ClickUp Brain helps managers spot delays before they hurt complex projects.
Zendesk: Zendesk is not built for project management. It handles support tickets, not internal task management. You can create internal notes and assign tickets across the support team, but there’s no Gantt chart, sprint planning, or goal tracking inside Zendesk.
✅ ClickUp vence esta rodada. A full comparison shows ClickUp outperforms Zendesk on task management, project management, and managing complex projects.
3. Suporte ao Cliente e Emissão de Tickets
ClickUp: ClickUp is not a customer support platform. You could create a task-based workflow for inquiries, but it lacks native ticket systems, SLA tracking, customer data history, and an omnichannel inbox. It works as a workaround at best.
Zendesk: Zendesk Support is the gold standard for support ticketing. It organizes support requests from email, live chat, phone, social messaging, and Sunshine Conversations into one workspace. Agents respond from a unified view that includes order history, sensitive information protection, and past customer conversations.
✅ Zendesk vence esta rodada. No project management software comes close to Zendesk’s customer service software depth — that’s why so many customers and businesses pick it.
4. Recursos de IA e Automação
ClickUp: ClickUp Brain is the platform’s built-in AI assistant. It writes task summaries, generates project updates, answers questions about your data, and helps manage workloads. ClickUp also includes 100+ pre-built automation templates plus AI-powered automation construtores para fluxos de trabalho personalizados.
Zendesk: Zendesk AI focuses on support automation. It resolves 80%+ of routine support tickets, suggests responses to support agents, identifies ticket intent, and routes customer conversations to the right team. Triggers, automations, and macros power custom workflows for the support team.
⚠️ Aviso: These AI features serve different audiences. ClickUp Brain helps internal teams move faster. Zendesk AI helps support agents serve customers faster. Don’t assume one replaces the other.
5. Time Tracking & Resource Management
ClickUp: ClickUp includes native time tracking for any task. You can start a timer, log hours manually, set time estimates, and assemble entries into timesheets. This makes ClickUp valuable for agencies, freelancers, and teams that bill clients by the hour.
Zendesk: Zendesk does not include built-in time tracking for agents. Higher-tier plans offer some ticket handling time data, but it isn’t a core feature. Teams that need detailed time logs usually pair Zendesk with a third-party tool.
6. Relatórios e Análises
ClickUp: ClickUp’s reporting module is centralized. You can choose from various pre-made dashboards or create your own reports. Sprint reports, burndown charts, KPIs, team capacity, and project health metrics are all available in real time.
Zendesk: The reporting and analytics Zendesk Explore tool provides detailed insights on agent performance, ticket volume, customer satisfaction scores, and response times across business hours. Support managers gain a clear view of the team’s performance and customer trends.
7. Integrações e Marketplace
ClickUp: O ClickUp se conecta com mais de 1.000 ferramentas populares, incluindo Slack, Google Drive, Zoom, GitHub e Salesforce. Open API access lets developers build custom apps and integrations on top of your tech stack. Importing data from old project management tools takes minutes.
Zendesk: The Zendesk Marketplace offers 1,300+ pre-built apps and integrations. The Slack integration enhances collaboration by letting users create and update tickets directly from Slack. Many companies have scaled customer support operations in powerful ways through Zendesk integrations.
8. Collaboration & Communication
ClickUp: ClickUp’s communication features include docs, team chat, whiteboards, and real time editing. Teams collaborate on documents inside the same workspace where they manage tasks. This removes the need for separate tools like Noção ou Confluência.
Zendesk: Zendesk collaboration is built for the support team. Agents add internal notes to support tickets, @mention teammates, and share context. There’s no shared doc editor — collaboration in Zendesk centers around resolving customer support issues, not building internal employee experience.
9. Security & User Permissions
ClickUp: ClickUp supports 2-factor authentication and user permissions across the entire workspace. Enterprise plans add single sign on (SSO) and HIPAA compliance. Admins can control data access at the workspace, space, folder, and list level.
Zendesk: Security Zendesk-grade protections include AES-256 encryption at rest, HTTPS/TLS for the browser and APIs, and two-factor authentication via SMS or authenticator apps. Admins can restrict access to specific IP ranges. Zendesk regularly audits applications, systems, and networks to confirm protection.
10. Preços e Custos
Let’s compare the full pricing picture across ClickUp’s and Zendesk’s plans.
| Plano | ClickUp | Zendesk |
|---|---|---|
| Plano Gratuito | $0 (usuários ilimitados) | ❌ Sem plano gratuito |
| Plano de entrada pago | US$ 7 por usuário por mês | US$ 55 por agente por mês |
| Nível intermediário | US$ 12 por usuário por mês | US$ 89 por agente por mês |
| Nível superior | Personalizado (Empresarial) | US$ 115 por agente por mês |
ClickUp: ClickUp plans are dramatically cheaper than Zendesk. Even the Business plan at $12 per user beats Zendesk’s entry price. Many companies offer discounts on annual billing, and ClickUp follows the same pattern with its paid plan tiers billed annually.
Zendesk: Zendesk’s pricing reflects its specialization in customer support software. At $55/agent/month, it is an investment — but for businesses whose revenue depends on customer satisfaction, the ROI is clear. AI resolving 80%+ of tickets offsets much of the total cost.
💡 Resultado do teste: ClickUp is up to 87% cheaper than Zendesk on entry-level pricing. If budget is the priority and you don’t need dedicated ticketing systems, ClickUp offers the better value across business operations.
Diferentes cenários
| Se você precisar | Escolher | Por que |
|---|---|---|
| Ferramentas de gerenciamento de projetos | ClickUp | 15+ views, gantt charts, kanban board |
| Sistema de tickets de suporte ao cliente | Zendesk | Built for multiple channels & agent workspace |
| Orçamento apertado | ClickUp | Free forever plan + $7/user paid plan |
| Inteligência artificial para resolver chamados de suporte | Zendesk | Zendesk AI handles 80%+ of inquiries |
| Comunicação interna da equipe | ClickUp | Docs, chat, whiteboard feature included |
| experiência do cliente empresarial | Zendesk | Aprovado por mais de 200.000 empresas |
| Unlimited users free | ClickUp | Free forever supports unlimited users |
💰 Seu orçamento
ClickUp starts free and costs $7/user/month on the Unlimited plan. Zendesk’s pricing starts at $55/agent/month with no free option. For small businesses on tight budgets, ClickUp is the only realistic choice.
🔌 Seu conjunto de tecnologias
The Zendesk Marketplace wins on raw count with 1,300+ apps versus ClickUp’s 1,000+. Both connect with Slack, Google Drive, and Zoom. If your tech stack centers on Salesforce or other customer service tools, Zendesk likely fits better.
📝 Função principal da sua equipe
Internal teams — marketing teams, dev, ops, product — get more value from ClickUp’s project management platform. Customer-facing support teams that handle support tickets and customer interactions need the Zendesk Suite.
🎓 Seu nível de experiência
Zendesk is plug-and-play for the support team — agents jump right in. ClickUp has a steeper learning curve because of its sheer number of features. Budget extra time for ClickUp onboarding through ClickUp University.
🆓 Testes e demonstrações grátis
ClickUp’s free plan lasts forever with no time limit. Zendesk’s free trial gives you 14 days on the Suite Professional plan. Test both on a real workflow before paying.
🛟 Opções de suporte
ClickUp provides 24/7 live chat (AI chatbot first, then a human) plus a deep knowledge base. Zendesk offers help center articles, community forums, and live onboarding training. Both have solid resources for getting unstuck.
Guia de Troca
Já utiliza alguma dessas ferramentas? Veja o que esperar se decidir mudar.
🔄 Está pensando em migrar do ClickUp para o Zendesk?
✅ O que você vai ganhar:
- Sistema de emissão de tickets desenvolvido especificamente para este fim, com rastreamento de SLA e regras de escalonamento.
- Zendesk AI that auto-resolves 80%+ of routine customer inquiries
- Omnichannel inbox covering email, live chat, phone, and social messaging
❌ O que você perderá:
- Project management tools — no gantt charts or task hierarchies
- Built-in time tracking and automated timesheet generation
- Affordable pricing — Zendesk costs significantly more per agent
📋 Como mudar:
- Exporte suas tarefas e contatos existentes do ClickUp como arquivos CSV.
- Sign up for a Zendesk free trial and import your customer data
- Set up your support channels, ticket routing, and agent permissions
🔄 Está pensando em migrar do Zendesk para o ClickUp?
✅ O que você vai ganhar:
- Full project management — tasks, subtasks, gantt charts, and sprints
- Documentos integrados, quadros brancos e chat de equipe para colaboração interna.
- Economia significativa de custos — até 87% mais barato no nível básico.
❌ O que você perderá:
- Sistema de tickets de suporte ao cliente dedicado com SLA e acompanhamento de escalonamento.
- Inteligência artificial que resolve automaticamente grandes volumes de consultas de clientes.
- Caixa de entrada omnicanal com histórico completo do cliente e registros de interação.
📋 Como mudar:
- Export Zendesk ticket history and contact data via the data export tool
- Create your ClickUp workspace and set up Spaces and Lists for your old workflow
- Import data, configure automations, and invite your team to the new workspace
Veredicto final
| Categoria | Ganhador |
|---|---|
| 💰 Preços | ClickUp |
| 🚀 Gestão de Projetos | ClickUp |
| 🎫 Suporte ao Cliente | Zendesk |
| 🤖 Recursos de IA | Gravata |
| 👶 Facilidade de uso | Zendesk |
| 🔌 Integrações | Zendesk |
| ⏱️ Controle de tempo | ClickUp |
| 🏆 Vencedor Geral | ClickUp |
🏆 VENCEDOR: ClickUp
A ClickUp venceu em 4 das 7 categorias em nosso teste comparativo.
Ideal para: Marketing teams, smaller teams, agencies, and businesses that need a project management platform with team communication and time tracking at an affordable price.
ClickUp and Zendesk are two very different products built for two very different audiences.
ClickUp is the best choice for teams that need to manage projects, manage tasks, and run essential features across multiple projects. It is affordable, packed with project management tools, and flexible enough for businesses of every size.
Zendesk is the best choice for businesses whose revenue depends on customer satisfaction. It is the leading customer support software in the world, and its AI automation alone often pays for itself.
Se você gerencia uma equipe de suporte, o Zendesk vale cada centavo. Se você gerencia projetos ou precisa de uma plataforma interna de produtividade, o ClickUp é a melhor opção, sem dúvida.
Agora escolha a ferramenta certa e comece a fazer mais!
Mais comparações do ClickUp
Veja como o ClickUp se compara a outras ferramentas de gerenciamento de projetos:
ClickUp vs Asana
ClickUp vence em: Free forever plan, built-in time tracking, more project views, better value
Asana vence em: Cleaner interface, easier onboarding for non-technical marketing teams
ClickUp vs Monday.com
ClickUp vence em: Cheaper pricing, free plan, broader essential features, ClickUp Brain AI
Monday.com vence em: Visual dashboards, polished UI, smoother learning curve
ClickUp vs Trello
ClickUp vence em: Depth of features, AI assistant, time tracking, multiple project views
O Trello se destaca em: Simplicity — better for solo workers who only need kanban boards
ClickUp vence em: Task management depth, built-in time tracking, multiple project views
Notion vence em: Document-first workflows, flexible wiki building, customizable page layouts
ClickUp vs Wrike
ClickUp vence em: Pricing, free plan, broader communication features for smaller teams
Wrike vence em: Enterprise workflow management and resource management for large teams
Mais comparações do Zendesk
Here’s how Zendesk stacks up against other customer support platforms:
Zendesk vs Freshdesk
Zendesk vence em: AI depth, integration count, enterprise scale, Zendesk Suite breadth
Freshdesk vence em: Pricing — has a free plan and cheaper paid plans for small teams
Zendesk vs Intercom
Zendesk vence em: Ticketing depth, knowledge base management, omnichannel customer support
A Intercom vence em: Recursos de suporte conversacional e mensagens proativas para o cliente
Zendesk vs Help Scout
Zendesk vence em: Scale, AI features, marketplace breadth, deeper enterprise support
Ajude Scout a vencer em: Simplicidade e cordialidade — ideal para pequenas equipes focadas no cliente.
Zendesk vs Salesforce Service Cloud
Zendesk vence em: Faster setup, simpler agent workspace, lower learning curve
A Salesforce se destaca em: Native CRM, sales team alignment, and customer data unification
Perguntas frequentes
Para que serve o ClickUp?
ClickUp is a project management platform used to plan, track, and manage tasks. Marketing teams, developers, and small businesses use ClickUp to centralize tasks, docs, time tracking, and team communication in one workspace.
O Zendesk é um CRM?
Zendesk is a customer service software, not a traditional CRM. It does include a sales CRM product called Zendesk Sell for the sales team. Most companies use Zendesk for support tickets and customer experience workflows.
O ClickUp é melhor que o Asana?
ClickUp gives better value than Asana — more features at a lower price, plus a free forever plan with unlimited users. Asana has a cleaner interface that some smaller teams prefer for simple project management.
O Zendesk é gratuito?
Zendesk does not offer a permanent free plan. It provides a 14-day free trial of Suite Professional. Qualifying small businesses can use Zendesk for free for six months through the Zendesk startup program.
Quais são as desvantagens do ClickUp?
ClickUp’s main downsides are a steep learning curve, no phone support, and a mobile app less polished than the desktop version. The free plan also limits custom fields to 100 uses for solo workers.
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