📊 当社のテスト結果：
- 🎯 タスク管理: ClickUp handled 15+ views; Zendesk only ticket views — ClickUpが勝利
- 💰 価格: ClickUp starts at $7/user/month; Zendesk’s pricing starts at $55/agent/month — ClickUpが勝利
- 🤖 AI機能: ClickUp Brainがタスクを管理し、Zendesk AIがサポートチケットの80%以上を解決する。 ネクタイ
- 🔌 統合: Zendesk has 1,300+ apps; ClickUp has 1,000+ — Zendeskが勝利
- 👶 使いやすさ: Zendesk works on day one for support; ClickUp has a steeper curve — Zendeskはサポートチームにとって大きなメリットをもたらします
Are you stuck choosing between a customer support platform and a project management software?
Zendesk and ClickUp solve very different problems — yet many businesses consider both tools.
Zendesk is desk software built for the support team and the sales team.
ClickUp is a project management platform built to manage tasks and complex projects.
I spent three weeks testing both on real workflows to see which one delivers more value.
By the end of this article, you’ll know exactly which tool fits your 仕事 ニーズ。
概要
To give you the most accurate comparison, I tested both Zendesk vs ClickUp hands-on.
I used ClickUp to manage complex projects across multiple projects with tasks, subtasks, and due date tracking.
I used Zendesk to handle customer service software workflows across live chat, email, and social messaging channels.
I also looked at pricing, integrations, AI features, and ease of use for each platform.
Here’s the full comparison of what I found.
ClickUpとは何ですか?
ClickUp is a customizable, cloud-based project management software that centralizes tasks, docs, calendars, and team communication in one entire workspace.
It is used by marketing teams, developers, operations crews, and solo workers to manage projects of every size.
The platform combines project management tools, time tracking, communication features, and an AI assistant called ClickUp Brain in one place.
You can manage tasks, assign tasks, view tasks across multiple views, and even handle resource management and team communication without other tools.
クリックアップ
ClickUp replaces several 仕事 software apps with one project management platform. It gives teams tasks, docs, goals, time tracking, and AI — all for a fraction of Zendesk’s price.
ClickUpの価格設定
Here’s what the ClickUp plans cost in 2026. The pricing is per user per month.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 永遠に無料 | $0 | 個人事業主や小規模チームで事業を始める |
| 無制限プラン | 月額7ドル/ユーザー | Small growing teams needing essential features |
| 事業計画 | 1ユーザーあたり月額12ドル | Mid-size teams needing custom オートメーション |
| エンタープライズプラン | カスタム | Large businesses needing single sign on and HIPAA |
無料トライアル: ClickUp offers a 15-day free trial on every paid plan. The ClickUp’s free plan is completely free forever and needs no credit card to start.
返金保証: ClickUp provides a 30-day money-back guarantee on all of its paid plans, giving you time to test enough features before committing.
📌 注記： The free forever plan supports an unlimited number of users — rare among project management tools. When you upgrade, every team member in the entire workspace upgrades together, so plan accordingly.
⚠️ 警告： The free plan limits custom fields to 100 uses. If you rely on custom fields heavily for manage tasks workflows, you’ll need to upgrade to a paid plan sooner than expected.
ClickUpの主なメリット
Here’s why ClickUp scores a high score among project management platforms:
- オールインワンワークスペース： ClickUp combines tasks, docs, chat, the whiteboard feature, and goals in one app. Many customers eliminate 3–5 separate tools just by switching, and ClickUp includes everything most teams need to save time.
- 15件以上のプロジェクト閲覧数： ClickUp offers list, kanban board, gantt charts, calendar, and Timeline views. You can view tasks across the same project in multiple ways without switching tools.
- ClickUp Brain AI Assistant: The built-in AI assistant helps manage workloads and time spent on projects. It writes summaries, generates new tasks, and saves teams hours every week.
- 内蔵のタイムトラッキング機能： ClickUp tracks time natively across the entire workspace. You can log hours, set estimates, and assemble time entries into timesheets without other features from third-party apps.
- 1,000種類以上の既製テンプレート： ClickUp includes templates for every workflow, from marketing campaigns to product launches. You can also import データ from Google Drive and Asana in just a few clicks.
- ClickUp University & Live Training: Beginners can learn fast through ClickUp University, live onboarding training, and a deep knowledge base. New features land regularly with clear walkthroughs.
ClickUpのメリットとデメリット
✅ メリット
- Affordable pricing — free forever, paid plans billed annually from $7 per user
- 15+ project views including gantt charts, kanban board, and calendar
- Built-in AI assistant, time tracking, docs, and the whiteboard feature
- Free plan supports unlimited users and unlimited storage on higher tiers
- Strong API access, single sign on, and guest access on paid plans
❌ デメリット
- Steep learning curve — ClickUp’s features can overwhelm new users at first
- No phone support — only live chat with AI plus a knowledge base
- モバイルアプリはデスクトップ版に比べて洗練さに欠ける。
- Time tracking can feel cumbersome compared to dedicated time apps
Zendeskとは何ですか？
Zendesk is a cloud-based customer support software that centralizes customer interactions and support requests into one agent workspace.
Founded in San Francisco in 2007 and now led by CEO Tom Eggemeier, the company serves over 200,000 customers worldwide.
Major brands like Uber, Shopify, and Slack rely on Zendesk’s customer support software to manage many customers and customer conversations at scale.
Zendesk is the only vendor built exclusively for the customer experience — every feature is designed for ticketing systems, live chat, and customer service.
ゼンデスク
Forbes named Zendesk the best platform for customer service in 2023. It serves 200,000+ businesses, and Zendesk AI features resolve over 80% of routine inquiries automatically.
Zendeskの価格
Zendesk’s pricing structures plans on a per agent per month basis. Here’s the Zendesk Suite pricing breakdown for 2026.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| スイートチーム | エージェント1人あたり月額55ドル | Small support teams handling customer service software basics |
| スイートの成長 | エージェント1人あたり月額89ドル | Growing teams needing custom workflows and more channels |
| スイートプロフェッショナル | エージェント1人あたり月額115ドル | Advanced support teams with custom reporting needs |
無料トライアル: Zendesk offers a 14-day free trial of the Zendesk Suite Professional plan. You get access to all features during the trial and no credit card is required.
返金保証: Zendesk does not publicly offer a standard money-back guarantee. Review the agreement carefully to avoid costly ダウンタイム during a switch.
📌 注記： Zendesk also runs a program for startups. Qualifying 中小企業 can use Zendesk for free for six months, which lowers the total cost of getting started.
⚠️ 警告： Zendesk’s pricing is per agent per month. A team of 10 support agents on the Team plan equals $550/month. Users can input the number of agents on the pricing page to receive an updated quote.
Zendeskの主なメリット
Here’s why Zendesk offers the top desk software experience for the support team:
- Built for Customer Experience: Zendesk started the customer experience revolution in 2007. Every feature — ticketing system, live chat, help center, knowledge base — is optimized for the support agents who use it every day.
- チケットの80%以上を解決するAI： Zendesk AI automatically handles routine support tickets, suggests responses, and routes customer conversations. This frees agents to handle complex customer interactions and improves the team’s performance.
- オムニチャネルエージェントワークスペース： The Zendesk agent workspace pulls support tickets from live chat, email, phone, Sunshine Conversations, and social messaging into one view. Agents see order history and a 360-degree customer view 即座に.
- Zendesk Marketplace with 1,300+ Apps: The Zendesk Marketplace offers 1,300+ pre-built apps and custom apps. The Slack integration lets agents create and update support tickets directly from Slack channels.
- 多言語サポート: Zendesk supports multilingual support across multiple languages. Help center articles, agent workspace, and live chat can all be localized to serve customers globally.
- エンタープライズグレード 安全 ゼンデスク: All communications use HTTPS/TLS encryption. Service data is encrypted at rest with AES-256 keys. Two-factor authentication, IP restrictions, and regular audits protect sensitive information across the platform.
Zendeskのメリットとデメリット
✅ メリット
- Best ticketing systems and customer support tools in the market
- AI resolves 80%+ of routine tickets and improves customer satisfaction
- Omnichannel agent workspace across email, live chat, phone, and social messaging
- 1,300+ apps in the Zendesk Marketplace plus Zendesk Sell sales CRM
- Trusted by 200,000+ companies including Fortune 100 and Fortune 500
❌ デメリット
- Expensive — Zendesk’s pricing starts at $55/agent/month with no free plan
- Not designed for project management or internal team productivity workflows
- Total cost scales fast for larger support teams across business hours
- Many advanced features sit behind the Enterprise tier and pricing
機能比較
ClickUpとZendeskの機能ごとの比較をご覧になりませんか？
We’ll compare 10 key areas to help you decide which platform fits your business operations.
| 特徴 | クリックアップ | ゼンデスク |
|---|---|---|
| 開始価格 | 無料 / 月額7ドル/ユーザー | エージェント1人あたり月額55ドル |
| 無料プラン | ✅ | ❌ |
| プロジェクト管理ツール | ✅ | ❌ |
| カスタマーサポートチケット | ❌ | ✅ |
| AIアシスタント | ✅（クリックアップ・ブレイン） | ✅（80%以上が自動解決） |
| 時間追跡 | ✅ | ❌ |
| Multiple Channels 受信トレイ | ❌ | ✅ |
| アプリ連携 | 1,000+ | 1,300+ |
| Knowledge Base & Help Center | ❌ | ✅ |
| 最適な用途 | Manage projects & tasks | Customer service software |
1. コアユースケース
クリックアップ: ClickUp is a project management software at its core. It helps teams plan, assign tasks, and complete complex tasks using a multi-level hierarchy of Workspaces, Spaces, Folders, Lists, Tasks, and Subtasks. It is built for managing projects, not customer interactions.
ゼンデスク: Zendesk is desk software built for customer support. It is built to handle inbound support requests from multiple channels. Every feature — Zendesk Support, ticketing system, self-service knowledge base — is designed to improve customer satisfaction and the customer experience.
⚠️ 警告： These tools solve very different problems. The choice usually comes down to whether your primary need is internal project execution or external customer support.
2. タスクとプロジェクト管理
クリックアップ: ClickUp’s features cover project and task management end-to-end. Teams can set and track measurable goals, use real time editing in docs, assign tasks with a due date, and visualize work through gantt charts, kanban boards, and 15+ views. ClickUp Brain helps managers spot delays before they hurt complex projects.
ゼンデスク: Zendesk is not built for project management. It handles support tickets, not internal task management. You can create internal notes and assign tickets across the support team, but there’s no Gantt chart, sprint planning, or goal tracking inside Zendesk.
✅ このラウンドはClickUpの勝利です。 A full comparison shows ClickUp outperforms Zendesk on task management, project management, and managing complex projects.
3. カスタマーサポートとチケット発行
クリックアップ: ClickUp is not a customer support platform. You could create a task-based workflow for inquiries, but it lacks native ticket systems, SLA tracking, customer data history, and an omnichannel inbox. It works as a workaround at best.
ゼンデスク: Zendesk Support is the gold standard for support ticketing. It organizes support requests from email, live chat, phone, social messaging, and Sunshine Conversations into one workspace. Agents respond from a unified view that includes order history, sensitive information protection, and past customer conversations.
✅ このラウンドはZendeskの勝利です。 No project management software comes close to Zendesk’s customer service software depth — that’s why so many customers and businesses pick it.
4. AI機能と自動化
クリックアップ: ClickUp Brain is the platform’s built-in AI assistant. It writes task summaries, generates project updates, answers questions about your data, and helps manage workloads. ClickUp also includes 100+ pre-built automation templates plus AI-powered automation 建設業者 カスタムワークフロー向け。
ゼンデスク: Zendesk AI focuses on support automation. It resolves 80%+ of routine support tickets, suggests responses to support agents, identifies ticket intent, and routes customer conversations to the right team. Triggers, automations, and macros power custom workflows for the support team.
⚠️ 警告： These AI features serve different audiences. ClickUp Brain helps internal teams move faster. Zendesk AI helps support agents serve customers faster. Don’t assume one replaces the other.
5. Time Tracking & Resource Management
クリックアップ: ClickUp includes native time tracking for any task. You can start a timer, log hours manually, set time estimates, and assemble entries into timesheets. This makes ClickUp valuable for agencies, フリーランサー, and teams that bill clients by the hour.
ゼンデスク: Zendesk does not include built-in time tracking for agents. Higher-tier plans offer some ticket handling time data, but it isn’t a core feature. Teams that need detailed time logs usually pair Zendesk with a third-party tool.
6. レポートと分析
クリックアップ: ClickUp’s reporting module is centralized. You can choose from various pre-made dashboards or create your own reports. Sprint reports, burndown charts, KPIs, team capacity, and project health metrics are all available in real time.
ゼンデスク: The reporting and analytics Zendesk Explore tool provides detailed insights on agent performance, ticket volume, customer satisfaction scores, and response times across business hours. Support managers gain a clear view of the team’s performance and customer trends.
7. 統合とマーケットプレイス
クリックアップ: ClickUp は、Slack、Google Drive、Zoom、GitHub、および 1,000 以上の人気ツールと接続します。 セールスフォース. Open API access lets developers build custom apps and integrations on top of your tech stack. Importing data from old project management tools takes minutes.
ゼンデスク: The Zendesk Marketplace offers 1,300+ pre-built apps and integrations. The Slack integration enhances collaboration by letting users create and update tickets directly from Slack. Many companies have scaled customer support operations in powerful ways through Zendesk integrations.
8. Collaboration & Communication
クリックアップ: ClickUp’s communication features include docs, team chat, whiteboards, and real time editing. Teams collaborate on documents inside the same workspace where they manage tasks. This removes the need for separate tools like 概念 またはConfluence。
ゼンデスク: Zendesk collaboration is built for the support team. Agents add internal notes to support tickets, @mention teammates, and share context. There’s no shared doc editor — collaboration in Zendesk centers around resolving customer support issues, not building internal employee experience.
9. Security & User Permissions
クリックアップ: ClickUp supports 2-factor authentication and user permissions across the entire workspace. Enterprise plans add single sign on (SSO) and HIPAA compliance. Admins can control data access at the workspace, space, folder, and list level.
ゼンデスク: Security Zendesk-grade protections include AES-256 encryption at rest, HTTPS/TLS for the browser and APIs, and two-factor authentication via SMS or authenticator apps. Admins can restrict access to specific IP ranges. Zendesk regularly audits applications, systems, and networks to confirm protection.
10. 価格設定とコスト
Let’s compare the full pricing picture across ClickUp’s and Zendesk’s plans.
| プラン | クリックアップ | ゼンデスク |
|---|---|---|
| 無料プラン | 0ドル（ユーザー数無制限） | ❌ 無料プランはありません |
| エントリー料金プラン | 月額7ドル/ユーザー | エージェント1人あたり月額55ドル |
| 中級クラス | 1ユーザーあたり月額12ドル | エージェント1人あたり月額89ドル |
| トップティア | カスタム（エンタープライズ） | エージェント1人あたり月額115ドル |
クリックアップ: ClickUp plans are dramatically cheaper than Zendesk. Even the Business plan at $12 per user beats Zendesk’s entry price. Many companies offer discounts on annual billing, and ClickUp follows the same pattern with its paid plan tiers billed annually.
ゼンデスク: Zendesk’s pricing reflects its specialization in customer support software. At $55/agent/month, it is an investment — but for businesses whose revenue depends on customer satisfaction, the ROI is clear. AI resolving 80%+ of tickets offsets much of the total cost.
💡 テスト結果： ClickUp is up to 87% cheaper than Zendesk on entry-level pricing. If budget is the priority and you don’t need dedicated ticketing systems, ClickUp offers the better value across business operations.
さまざまなシナリオ
| 必要な場合は | 選ぶ | なぜ |
|---|---|---|
| プロジェクト管理ツール | クリックアップ | 15+ views, gantt charts, kanban board |
| カスタマーサポートチケット | ゼンデスク | Built for multiple channels & agent workspace |
| 予算が限られている | クリックアップ | Free forever plan + $7/user paid plan |
| AIによるサポートチケットの解決 | ゼンデスク | Zendesk AI handles 80%+ of inquiries |
| 社内チーム間のコミュニケーション | クリックアップ | Docs, chat, whiteboard feature included |
| エンタープライズ顧客体験 | ゼンデスク | 20万社以上の企業から信頼されています |
| Unlimited users free | クリックアップ | Free forever supports unlimited users |
💰 あなたの予算
ClickUp starts free and costs $7/user/month on the Unlimited plan. Zendesk’s pricing starts at $55/agent/month with no free option. For small businesses on tight budgets, ClickUp is the only realistic choice.
🔌 あなたの技術スタック
The Zendesk Marketplace wins on raw count with 1,300+ apps versus ClickUp’s 1,000+. Both connect with Slack, Google Drive, and Zoom. If your tech stack centers on Salesforce or other customer service tools, Zendesk likely fits better.
📝 チームの主な役割
Internal teams — marketing teams, dev, ops, product — get more value from ClickUp’s project management platform. Customer-facing support teams that handle support tickets and customer interactions need the Zendesk Suite.
🎓 あなたの経験レベル
Zendesk is plug-and-play for the support team — agents jump right in. ClickUp has a steeper learning curve because of its sheer number of features. Budget extra time for ClickUp onboarding through ClickUp University.
🆓 無料トライアルとデモ
ClickUp’s free plan lasts forever with no time limit. Zendesk’s free trial gives you 14 days on the Suite Professional plan. Test both on a real workflow before paying.
🛟 サポートオプション
ClickUp provides 24/7 live chat (AI チャットボット first, then a human) plus a deep knowledge base. Zendesk offers help center articles, community forums, and live onboarding training. Both have solid resources for getting unstuck.
切り替えガイド
既にこれらのツールのいずれかをご利用ですか？切り替える場合にどのようなことが起こり得るかをご紹介します。
🔄 ClickUpからZendeskに切り替えますか？
✅ 得られるもの：
- SLA追跡とエスカレーションルールを備えた専用チケットシステム
- Zendesk AI that auto-resolves 80%+ of routine customer inquiries
- Omnichannel inbox covering email, live chat, phone, and social messaging
❌ 失うもの：
- Project management tools — no gantt charts or task hierarchies
- Built-in time tracking and automated timesheet generation
- Affordable pricing — Zendesk costs significantly more per agent
📋切り替え方法：
- ClickUpから既存のタスクと連絡先をCSVファイルとしてエクスポートします。
- Sign up for a Zendesk free trial and import your customer data
- Set up your support channels, ticket routing, and agent permissions
🔄 ZendeskからClickUpに切り替えますか？
✅ 得られるもの：
- Full project management — tasks, subtasks, gantt charts, and sprints
- 社内コラボレーションのための組み込みドキュメント、ホワイトボード、チームチャット
- 大幅なコスト削減 ― エントリーレベルでは最大87%の割引
❌ 失うもの：
- SLAとエスカレーション追跡機能を備えた専用のカスタマーサポートチケットシステム
- 大量の顧客からの問い合わせを自動的に解決するAI
- 顧客履歴とインタラクションログがすべて含まれたオムニチャネル受信トレイ
📋切り替え方法：
- Export Zendesk ticket history and contact data via the data export tool
- Create your ClickUp workspace and set up Spaces and Lists for your old workflow
- Import data, configure automations, and invite your team to the new workspace
最終評決
| カテゴリ | 勝者 |
|---|---|
| 💰価格 | クリックアップ |
| 🚀 プロジェクト管理 | クリックアップ |
| 🎫カスタマーサポート | ゼンデスク |
| 🤖 AI機能 | ネクタイ |
| 👶 使いやすさ | ゼンデスク |
| 🔌 連携機能 | ゼンデスク |
| ⏱️ 時間追跡 | クリックアップ |
| 🏆総合優勝 | クリックアップ |
🏆 受賞者：ClickUp
ClickUpは、当社の直接比較テストにおいて、7つのカテゴリーのうち4つで勝利を収めました。
最適な用途: Marketing teams, smaller teams, agencies, and businesses that need a project management platform with team communication and time tracking at an affordable price.
ClickUp and Zendesk are two very different products built for two very different audiences.
ClickUp is the best choice for teams that need to manage projects, manage tasks, and run essential features across multiple projects. It is affordable, packed with project management tools, and flexible enough for businesses of every size.
Zendesk is the best choice for businesses whose revenue depends on customer satisfaction. It is the leading customer support software in the world, and its AI automation alone often pays for itself.
サポートチームを運営しているなら、Zendeskは間違いなく価格に見合う価値があります。プロジェクト管理や社内生産性向上ツールが必要な場合は、ClickUpが圧倒的に優れています。
さあ、自分に合ったツールを選んで、もっと効率的に仕事をこなしましょう！
ClickUpの比較をもっと見る
Here’s how ClickUp stacks up against other project management tools:
ClickUp vs Asana
ClickUpが優れている点： Free forever plan, built-in time tracking, more project views, better value
Asanaが優れている点： Cleaner interface, easier onboarding for non-technical marketing teams
ClickUp vs Monday.com
ClickUpが優れている点： Cheaper pricing, free plan, broader essential features, ClickUp Brain AI
Monday.comが以下の点で勝利しました： Visual dashboards, polished UI, smoother learning curve
ClickUp vs Trello
ClickUpが優れている点： Depth of features, AI assistant, time tracking, multiple project views
Trelloが優れている点： Simplicity — better for solo workers who only need kanban boards
ClickUpが優れている点： Task management depth, built-in time tracking, multiple project views
Notionが勝利した点： Document-first workflows, flexible wiki building, customizable page layouts
ClickUp vs ライク
ClickUpが優れている点： Pricing, free plan, broader communication features for smaller teams
Wrikeが勝利した点： Enterprise workflow management and resource management for large teams
Zendeskの比較をもっと見る
Here’s how Zendesk stacks up against other customer support platforms:
Zendesk vs Freshdesk
Zendeskが優れている点： AI depth, integration count, enterprise scale, Zendesk Suite breadth
Freshdeskが優れている点： Pricing — has a free plan and cheaper paid plans for small teams
Zendesk vs Intercom
Zendeskが優れている点： Ticketing depth, knowledge base management, omnichannel customer support
Intercomが勝利した点： 対話型サポートと積極的な顧客メッセージング機能
Zendesk vs Help Scout
Zendeskが優れている点： Scale, AI features, marketplace breadth, deeper enterprise support
Help Scoutの勝利実績： シンプルさと温かさ――顧客第一主義の小規模チームに最適
Zendesk vs Salesforce Service Cloud
Zendeskが優れている点： Faster setup, simpler agent workspace, lower learning curve
Salesforceが優れている点： Native CRM, sales team alignment, and customer data unification
よくある質問
ClickUpは何に使われるのですか？
ClickUp is a project management platform used to plan, track, and manage tasks. Marketing teams, developers, and small businesses use ClickUp to centralize tasks, docs, time tracking, and team communication in one workspace.
ZendeskはCRMですか？
Zendesk is a customer service software, not a traditional CRM. It does include a sales CRM product called Zendesk Sell for the sales team. Most companies use Zendesk for support tickets and customer experience workflows.
ClickUpはAsanaより優れていますか？
ClickUp gives better value than Asana — more features at a lower price, plus a free forever plan with unlimited users. Asana has a cleaner interface that some smaller teams prefer for simple project management.
Zendeskは無料で利用できますか？
Zendesk does not offer a permanent free plan. It provides a 14-day free trial of Suite Professional. Qualifying small businesses can use Zendesk for free for six months through the Zendesk startup program.
ClickUpのデメリットは何ですか？
ClickUp’s main downsides are a steep learning curve, no phone support, and a mobile app less polished than the desktop version. The free plan also limits custom fields to 100 uses for solo workers.
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