⚡ Veredito rápido:
- Preços: Cápsula CRM starts free, then $18/user/month. Nutshell CRM starts at $13/user/month with no free plan.
- Ideal para: Capsule CRM suits pequenas empresas wanting contact management and project boards. Nutshell CRM suits B2B sales teams wanting sales automação.
- Principal diferença: Capsule has a free version and project management boards. Nutshell has AI reunião summaries and free live support.
- Nossa escolha: Capsule CRM for most small teams, based on its 4.0 rating and free entry point.
The cheaper CRM software here is not the simpler one.
Nutshell CRM undercuts Capsule CRM by $5 per user per month.
But Capsule offers a free version and Nutshell does not.
That single gap changes the math for small businesses on tight budgets.
Feature depth, sales process fit, and lead management matter just as much.
Visão geral
This Capsule CRM vs Nutshell CRM comparison covers pricing, key features, and ease of use.
We also break down who each CRM system works best for.
Nosso escritor spent hands-on time with Nutshell CRM directly.
Notes on Capsule come from its documentation and G2 reviews.
By the end, you will know which crm solution fits your negócios.
O que é o Capsule CRM?
Capsule CRM is a cloud-based crm software built for small to medium businesses.
It centralizes customer data, notes, and communication history in one dashboard.
The platform follows a “powerful simplicity” approach to sales and marketing work.
You get contact management, sales opportunities, task tracking, and project boards.
Most small business buyers pick it because setup needs no dedicated admin.
🏆 Vencedor: Capsule CRM
A simple crm system for small businesses keeping track of contacts and deals. Start on the free plan for 250 contact records.
Preços do Capsule CRM
Here is what a Capsule account costs. Prices below are per user, per month.
| Plano | Preço | Ideal para |
|---|---|---|
| Livre | $0 | Single user or two-person teams testing the basics |
| Iniciante | US$ 18 por usuário por mês | Small businesses needing custom fields and more storage |
| Crescimento | US$ 36 por usuário por mês | Teams wanting multiple sales pipelines and premium integrations |
Pricing verified August 2026.
Teste grátis: Yes. Capsule runs a 14-day trial on paid tiers, and the free version continues afterwards.
Garantia de reembolso: No published refund window. You can downgrade to the free plan instead of cancelling outright.
📌 Observação: The free version covers 250 contacts, 2 users, and 50MB storage. It leaves out reportagem features, so you cannot generate reports until you pay.
⚠️ Pricing conflict flagged: Our data sheet lists Starter at $18 and Growth at $36 when you pay annually. Capsule’s own site shows higher monthly rates near $21 and $38, plus two upper tiers (Advanced and Ultimate) around $60 and $75. Annual billing saves up to 15%. Check the live pricing page before you buy.
Principais benefícios do Capsule CRM
Here is what makes Capsule worth considering:
- 360-degree contact records: Every email, note, and social profile sits on one timeline. Your team gets access to the full history before each call.
- Project boards after the sale: Won deals feed straight into project management boards. Delivery work stays linked to the original sales opportunity.
- Tracks and workflow automations: Tracks are templated task lists for repeatable business processes like onboarding. Higher tiers add multi-step automação.
- Google Workspace and Microsoft 365: Add contacts from Gmail and view events inside Capsule. The old G Suite integration carried over here.
- Over 60 native integrations: Xero, QuickBooks, and Mailchimp connect directly. Zapier adds more than 1,000 other integrations on top.
- Email marketing through Transponder: The Transpond integration handles marketing campaigns without leaving your crm solution.
- Sales analytics on paid tiers: The sales dashboard shows conversion rates, pipeline health, and revenue forecasting.
O que nossa equipe observou
Note: We have not had extended hands-on time inside a paid Capsule account yet. The points above come from Capsule’s documentation, its pricing page, and public G2 reviews. G2 reviews highlight the contact management and sales pipeline tools as the easiest parts to learn.
Prós e contras do Capsule CRM
✅ Prós
- Free version covers 250 contacts and 2 users
- Clean interface that needs no formal training
- Project boards link delivery work to won deals
- Over 60 native integrations plus Zapier
- Budget-friendly entry price for small businesses
❌ Contras
- Free plan has no reporting tools at all
- Fewer advanced features than larger crm providers
- Email tracking needs a BCC address to save messages
- Google Workspace sync only runs one way
O que é o Nutshell CRM?
Nutshell CRM is a cloud-based platform for small to mid-sized B2B sales teams.
It bundles the crm system with email marketing, landing pages, and web forms.
Those marketing tools ship inside the plans rather than as paid add ons.
Sales automation handles lead routing, follow-up notifications, and repetitive work.
Teams pick it for lead generation tools like ProspectorIQ and VisitorIQ.
Here is a closer look at how the platform works in practice.
Runner Up: Nutshell CRM
Built for B2B teams that live in the sales funnel. Every plan includes free live support and free data migration.
Preços do CRM em poucas palavras
Nutshell plans are sold per user. There is no free tier here.
| Plano | Preço | Ideal para |
|---|---|---|
| Fundação | US$ 13 por usuário por mês | Um único usuário ou uma pequena equipe iniciante |
| Crescimento | US$ 25 por usuário por mês | Teams adding email templates and reporting |
| Pró | US$ 42 por usuário por mês | Múltiplos fluxos de trabalho e sequências de e-mails pessoais |
| Negócios | US$ 59 por usuário por mês | Equipes que precisam do conjunto completo de relatórios |
| Empresa | US$ 79 por usuário por mês | Larger teams needing an auditoria registro e suporte prioritário |
Pricing verified August 2026.
Teste grátis: Yes. Nutshell offers a free 14-day trial for new users on any tier.
Garantia de reembolso: No published refund window. Free data migration lowers the cost of testing the platform.
📌 Observação: Every paid plan comes with unlimited CRM contacts and no data limits. You can import contact lists from any source using a CSV file.
⚠️ Aviso: The jump from Growth to Pro doubles your bill. Map which reporting features and sequences you actually need before you pay annually.
Principais benefícios do Nutshell CRM
Here is what makes Nutshell worth a look:
- Free live support on every plan: Live chat and email support cover all customers. Enterprise buyers get priority support on top.
- Free data migration: Nutshell moves your existing customer data at no charge. Many crm providers bill this as premium onboarding.
- Four pipeline views: Board, List, Map, and Chart views cover different ways of reading the same deals.
- Marketing por e-mail integrado: Bulk sends, drip campaigns, and list building run inside the platform.
- Lead capture and discovery: Web forms add leads automatically, while VisitorIQ flags which companies visited your website.
- Wide integration reach: Google Workspace, Microsoft 365, Slack, Zendesk, and 5,000+ apps through Zapier.
- Calendar sync and click-to-call: Outlook and Gmail calendars stay in step with your activity timelines.
O que nossa equipe observou
Our writer signed up for Nutshell and spent several days working through the sales process. Here is what stood out from that hands-on time:
Prós e contras do CRM em poucas palavras
✅ Prós
- Contatos ilimitados sem limite de dados
- Free migration and live support on all plans
- Marketing tools included without paid add ons
- Short learning curve for new sales reps
❌ Contras
- No free version, only a 14-day trial
- Automation is lighter than HubSpot or Salesforce
- Email attachment handling draws user complaints
- Top tiers cost far more than Capsule’s ceiling
Comparação de recursos
Both tools cover the same core features. The differences show up in depth, not in the checklist.
We compare ten areas below, from contact management through to pricing.
| Recurso | CRM Cápsula | CRM em poucas palavras |
|---|---|---|
| Preço inicial | $0 (free), then $18/user/month | US$ 13 por usuário por mês |
| Plano Gratuito | ✅ 250 contacts, 2 users | ❌ Apenas teste gratuito de 14 dias |
| Gestão de Contatos | ✅ | ✅ |
| Múltiplos canais de vendas | ✅ On Growth tier | ✅ On Pro tier |
| Conselhos de Gestão de Projetos | ✅ | ❌ |
| Marketing por e-mail integrado | ✅ Via Transpond integration | ✅ Nativo |
| Resumos de reuniões de IA | ❌ | ✅ |
| Suporte ao vivo gratuito | ❌ Email support | ✅ Todos os planos |
| Reporting on Free Tier | ❌ | ➖ No free tier |
| Ideal para | Small businesses tracking relationships | B2B teams running outbound sales |
1. Contact Management and Customer Data
CRM Cápsula: Contact records hold notes, emails, files, and social profiles on a single timeline. That 360-degree view helps other team members pick up a conversation cold. Custom fields let you customize what each record stores, though they sit behind a paid plan.
CRM em poucas palavras: Every plan ships with unlimited contacts and no data limits, which removes the counting problem entirely. You can import your customer data from any source with a CSV file. Team collaboration tools keep notes and mentions attached to the same person.
⚠️ Aviso: Capsule’s free version caps you at 250 contact records. Growing lists force an upgrade sooner than the price tag suggests.
2. Sales Pipeline and Deal Tracking
CRM Cápsula: You can create custom sales pipelines that match your own sales cycle. Multiple sales pipelines unlock on the Growth tier, which suits teams selling more than one product line. Each opportunity carries its own value, stage, and expected close date.
CRM em poucas palavras: Pipeline management runs on visual drag-and-drop boards. Four views (Board, List, Map, and Chart) let you read the same funnel four ways. The Map view helps field teams that sell across territories.
3. Task Tracking and Workflow Automations
CRM Cápsula: Tracks are templated task lists for repeatable business processes such as onboarding. Higher tiers add multi-step workflow automations that reduce manual data entry. Project boards then carry won deals into post-sale delivery work.
CRM em poucas palavras: Sales automation covers lead routing and follow-up notifications so nothing stalls. Reps get nudged to respond while a lead is still warm. The automation is lighter than what Salesforce or HubSpot execute at the top end.
4. Email Marketing and Sales Sequences
CRM Cápsula: Email marketing runs through the Transpond integration and a Mailchimp connection. You manage marketing campaigns without leaving the crm software. Email tracking still asks you to BCC a dedicated address, which some users find clumsy.
CRM em poucas palavras: Email marketing is native, covering list creation, bulk sends, and drip campaigns. Email templates arrive on Growth, and personal email sequences unlock on Pro. Landing pages and web forms round out the marketing automation side.
💡 Dica profissional: If sales and marketing sit with the same two people, Nutshell’s bundled tools save you a second subscription.
5. Reporting Tools and Sales Analytics
CRM Cápsula: The sales dashboard covers conversion rates, pipeline health, and revenue forecasting. Reporting features are absent from the free version, so you cannot generate reports until you upgrade. For most small business needs, the paid reporting tools are enough.
CRM em poucas palavras: Dashboards track sales KPIs and rep performance across the team. Basic analytics start cedo, but the full reporting suite sits on the Business tier at $59 per user per month. Customizable dashboards let you shape reports around your own metrics.
6. AI Tools and Meeting Summaries
CRM Cápsula: Capsule’s AI sits in the writing layer, where the content assistente drafts and rewrites emails. There is no meeting transcription feature here. If AI note-taking matters to you, this is the gap to check first.
CRM em poucas palavras: Integrações em poucas palavras ferramentas de IA that assist with revenue-driving tasks. AI meeting summarization turns calls into written notes attached to the deal record. That saves human note-taking time on every discovery call.
The meeting summary tool sits in the same workspace as your deals.
7. Integrações
CRM Cápsula: Over 60 native integrations cover Xero, QuickBooks, Mailchimp, and Zapier. Google Workspace and Microsoft 365 both connect, but full integration is one-way. Updates made in Capsule do not push back into those services.
CRM em poucas palavras: Google Workspace, Microsoft 365, Slack, and Zendesk connect directly. Zapier opens the door to more than 5,000 other integrations. Calendar sync with Outlook and Gmail keeps activity timelines current.
⚠️ Aviso: Neither tool replaces a help desk. Zendesk connects to Nutshell, but support ticket workflows still live outside both platforms.
8. Facilidade de uso e suporte
CRM Cápsula: The minimalist interface is user friendly enough that teams start without an administrator. G2 reviews describe onboarding as quick and the layout as uncluttered. Support runs through email, and reviewers often ask for live chat.
CRM em poucas palavras: The learning curve is short, and most reps are productive within days. Free live support covers every plan, with priority handling for enterprise clients. Free data migration removes the usual switching headache.
9. Mobile Apps, Custom Fields, and Quotes
CRM Cápsula: O iOS e Android apps handle tasks and contacts away from the desk. G2 reviews call the mobile experience usable but due for polish. Custom fields give you the ability to shape records around your own sales process.
Custom fields are where most account management setups get personal.
CRM em poucas palavras: Mobile apps ship for both iOS and Android with solid feedback from users. Quotes and invoices generate straight from a deal record. That shortens the gap between a verbal yes and a signed document.
10. Preços e Custos
Vamos comparar os planos pagos lado a lado.
| Nível | CRM Cápsula | CRM em poucas palavras |
|---|---|---|
| Livre | $0 | ❌ Nenhum |
| Entrada paga | Starter: $18/user/month | Fundação: US$ 13/usuário/mês |
| Meio | Growth: $36/user/month | Crescimento: US$ 25 por usuário por mês |
| Upper mid | ➖ Not listed | Pro: US$ 42/usuário/mês |
| Alto | ➖ Not listed | Empresarial: US$ 59/usuário/mês |
| Principal | ➖ Not listed | Empresarial: US$ 79/usuário/mês |
CRM Cápsula: The free plan is the real story here. A single user or a two-person shop can run contact management at zero capsule crm cost. Paid tiers stay modest, and annual billing trims the bill further.
CRM em poucas palavras: Foundation undercuts Capsule Starter by $5 per user. The ladder climbs steeply after that, reaching $79 at Enterprise. You are paying for marketing tools and support that Capsule leaves to separate tools.
Diferentes cenários
| Se você precisar | Escolher | Por que |
|---|---|---|
| Zero budget to start | CRM Cápsula | Free plan, 250 contacts |
| Entrada paga mais barata | CRM em poucas palavras | $5 less per user |
| Post-sale project work | CRM Cápsula | Project boards from won deals |
| Geração de leads outbound | CRM em poucas palavras | VisitorIQ and web forms |
| Marketing in the same tool | CRM em poucas palavras | Marketing por e-mail integrado |
| Simple relationship tracking | CRM Cápsula | Lighter setup, fewer menus |
💰 Seu orçamento
Capsule wins at $0 and loses at $18 against Nutshell’s $13. If you pay annually, both trim the monthly rate, and Capsule’s discount reaches 15% when billed annually.
🔌 Seu conjunto de tecnologias
Xero and QuickBooks users lean Capsule. Slack and Zendesk shops lean Nutshell, which also connects to more apps through Zapier.
📈 Seu Processo de Vendas
Relationship-led selling with long gaps between customer interactions suits Capsule. High-volume B2B teams that execute the same sales cycle weekly suit Nutshell.
🎓 Seu nível de experiência
Neither tool needs an admin. Capsule is the lighter first crm system if this is your first time keeping track of deals in software.
🆓 Testes e demonstrações grátis
Nutshell gives you 14 days to test all the features. Capsule lets you stay on the free version indefinitely, which is a longer pista for a cautious buyer.
🛟 Opções de suporte
Nutshell includes free live support on every plan. Capsule handles support by email, so urgent issues wait longer for a reply.
Guia de Troca
Already using one of these? Here is what changes if you move.
🔄 Switching from Capsule CRM to Nutshell CRM?
✅ O que você vai ganhar:
- Unlimited contacts instead of tier-based caps
- Suporte ao vivo gratuito e migração de dados gratuita.
- Native email marketing and AI meeting summaries
❌ O que você perderá:
- The free plan safety net
- Project boards tied to won deals
- The Transpond and Capsule-specific integrations
📋 Como mudar:
- Export contacts and opportunities from your Capsule account as CSV
- Start the 14-day Nutshell trial and request free migration
- Rebuild pipelines, then import the file and check field mapping
🔄 Switching from Nutshell CRM to Capsule CRM?
✅ O que você vai ganhar:
- A free version if headcount or budget drops
- Project management boards for delivery work
- A lighter interface with fewer menus to learn
❌ O que você perderá:
- Suporte ao vivo gratuito em todos os planos.
- AI meeting summaries and quotes from deal records
- Map and Chart pipeline views
📋 Como mudar:
- Export contacts, deals, and notes from Nutshell as CSV
- Create a Capsule account and set up your custom fields first
- Import the file, then reconnect Google Workspace and your contabilidade aplicativo
O que nossa avaliação não abordou
Limits of This Comparison
This comparison focused on small businesses and mid-sized B2B teams. We did not test enterprise security reviews, single sign-on, or how either vendor assigns a dedicated account manager. We also did not check which interface languages each platform supports, or how discounts work for non profits and charities. Our notes reflect the August 2026 versions of both products, and both vendors update features often.
Veredicto final
| Categoria | Ganhador |
|---|---|
| 💰 Preços | CRM Cápsula |
| 📇 Gestão de Contatos | CRM Cápsula |
| 👶 Facilidade de uso | CRM Cápsula |
| 🧩 Project Management | CRM Cápsula |
| 🏢 Value for Small Teams | CRM Cápsula |
| 📊 Relatórios e análises | CRM em poucas palavras |
| 🔌 Integrações | CRM em poucas palavras |
| 🛟 Suporte | CRM em poucas palavras |
| 🤖 Ferramentas de IA | CRM em poucas palavras |
| 🏆 Vencedor Geral | CRM Cápsula |
🏆 VENCEDOR: CAPSULE CRM
Capsule CRM wins 5 out of 9 categories.
Ideal para: Small businesses, relationship-led selling, teams that manage delivery work after the sale
These two products chase different buyers. Capsule is a relationship database with a sales pipeline attached. Nutshell is a sales and marketing engine for outbound B2B teams.
Nutshell is a great tool if your reps live in the funnel every day. Free live support, unlimited contacts, and native email marketing earn their keep at $13 per user.
Capsule takes the overall win on breadth of fit. The free version, the gentle learning curve, and project boards cover more small business situations. Use Capsule if you want one dashboard for customers, tasks, and delivery.
There is no perfect CRM for every team. Test both against your own data before you commit to a full year.
Mais comparações do Capsule CRM
Here is how Capsule measures up against other CRMs worth shortlisting:
Capsule vence em: Flat, predictable per user pricing, faster setup for two-person teams, project boards for post-sale work
A HubSpot vence em: Deeper marketing automation, a larger app marketplace, more generous free tier limits
CRM Cápsula vs. Pipedrive
Capsule vence em: A genuine free plan, project management after the deal closes, simpler contact records
Pipedrive vence em: Sharper pipeline visuals, more sales-focused reporting, stronger activity forecasting
Capsule vence em: Less configuration before first use, cleaner mobile layout, fewer upsell prompts inside the product
O Zoho CRM se destaca em: Far more advanced features, a wider product suite to grow into, deeper customization options
Capsule CRM vs Freshsales
Capsule vence em: Simpler task tracking, Xero and QuickBooks contabilidade links, lower admin overhead
Freshsales vence em: Built-in phone and chat channels, AI lead scoring, a broader support toolset
Mais sobre o Nutshell CRM em comparação
Nutshell competes with a different shortlist. Here is how those matchups land:
O Nutshell vence em: Support included at no extra cost, no charge for data migration, marketing tools without paid add ons
A HubSpot vence em: More powerful workflow construtores, richer attribution reporting, a bigger partner network
O Nutshell vence em: Days rather than months to onboard, no admin headcount required, far lower entry pricing
A Salesforce se destaca em: Enterprise-scale customization, territory and forecasting depth, a vast third-party app catalogue
CRM em poucas palavras vs. CRM de segunda-feira
O Nutshell vence em: Purpose-built sales reporting, native email sequences, lead discovery tools like VisitorIQ
Vitórias do CRM na segunda-feira em: Flexible board layouts, cross-department project work, a more visual setup experience
O Nutshell vence em: Free live support on all plans, four pipeline views, AI meeting summaries
O Insightly vence em: Tighter project delivery tracking, more granular permission controls, stronger record linking
Perguntas frequentes
Para que serve o Capsule CRM?
It is used for contact management, tracking sales opportunities, and task follow-up. Small teams use it to keep customer data and deals in one place.
Qual o preço do Capsule CRM?
The free version costs nothing for 250 contacts and two users. Starter runs $18 per user per month, and Growth runs $36.
O Nutshell é um bom CRM?
Yes, for small to mid-sized B2B sales teams. Strengths are free live support, unlimited contacts, and built-in email marketing. Automation is lighter than enterprise platforms.
O que é o melhor software de CRM?
No single tool fits everyone. For simple relationship tracking on a budget, Capsule wins here. For outbound B2B sales with marketing attached, Nutshell fits better.
Quanto custa um CRM por mês?
Most small business CRM tools run $12 to $80 per user each month. These two sit between $13 and $79, with Capsule offering a free tier.
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