⚡ Verdict rapide :
- Tarification : Capsule CRM starts free, then $18/user/month. Nutshell CRM starts at $13/user/month with no free plan.
- Idéal pour : Capsule CRM suits petites entreprises wanting contact management and project boards. Nutshell CRM suits B2B sales teams wanting sales automation.
- Différence principale : Capsule has a free version and project management boards. Nutshell has AI réunion summaries and free live support.
- Notre choix : Capsule CRM for most small teams, based on its 4.0 rating and free entry point.
The cheaper CRM software here is not the simpler one.
Nutshell CRM undercuts Capsule CRM by $5 per user per month.
But Capsule offers a free version and Nutshell does not.
That single gap changes the math for small businesses on tight budgets.
Feature depth, sales process fit, and lead management matter just as much.
Aperçu
This Capsule CRM vs Nutshell CRM comparison covers pricing, key features, and ease of use.
We also break down who each CRM system works best for.
Notre écrivain spent hands-on time with Nutshell CRM directly.
Notes on Capsule come from its documentation and G2 reviews.
By the end, you will know which crm solution fits your entreprise.
Qu'est-ce que Capsule CRM ?
Capsule CRM is a cloud-based crm software built for small to medium businesses.
It centralizes customer data, notes, and communication history in one dashboard.
The platform follows a “powerful simplicity” approach to sales and marketing work.
You get contact management, sales opportunities, task tracking, and project boards.
Most small business buyers pick it because setup needs no dedicated admin.
🏆 Gagnant : Capsule CRM
A simple crm system for small businesses keeping track of contacts and deals. Start on the free plan for 250 contact records.
Tarification de Capsule CRM
Here is what a Capsule account costs. Prices below are per user, per month.
| Plan | Prix | Idéal pour |
|---|---|---|
| Gratuit | $0 | Single user or two-person teams testing the basics |
| Démarreur | 18 $/utilisateur/mois | Small businesses needing custom fields and more storage |
| Croissance | 36 $/utilisateur/mois | Teams wanting multiple sales pipelines and premium integrations |
Pricing verified August 2026.
Essai gratuit : Yes. Capsule runs a 14-day trial on paid tiers, and the free version continues afterwards.
Garantie de remboursement : No published refund window. You can downgrade to the free plan instead of cancelling outright.
📌 Note: The free version covers 250 contacts, 2 users, and 50MB storage. It leaves out reportage features, so you cannot generate reports until you pay.
⚠️ Pricing conflict flagged: Our data sheet lists Starter at $18 and Growth at $36 when you pay annually. Capsule’s own site shows higher monthly rates near $21 and $38, plus two upper tiers (Advanced and Ultimate) around $60 and $75. Annual billing saves up to 15%. Check the live pricing page before you buy.
Principaux avantages de Capsule CRM
Here is what makes Capsule worth considering:
- 360-degree contact records: Every email, note, and social profile sits on one timeline. Your team gets access to the full history before each call.
- Project boards after the sale: Won deals feed straight into project management boards. Delivery work stays linked to the original sales opportunity.
- Tracks and workflow automations: Tracks are templated task lists for repeatable business processes like onboarding. Higher tiers add multi-step automation.
- Google Workspace and Microsoft 365: Add contacts from Gmail and view events inside Capsule. The old G Suite integration carried over here.
- Over 60 native integrations: Xero, QuickBooks, and Mailchimp connect directly. Zapier adds more than 1,000 other integrations on top.
- Email marketing through Transpond: The Transpond integration handles marketing campaigns without leaving your crm solution.
- Sales analytics on paid tiers: The sales dashboard shows conversion rates, pipeline health, and revenue forecasting.
Ce que notre équipe a remarqué
Note: We have not had extended hands-on time inside a paid Capsule account yet. The points above come from Capsule’s documentation, its pricing page, and public G2 reviews. G2 reviews highlight the contact management and sales pipeline tools as the easiest parts to learn.
Capsule CRM : avantages et inconvénients
✅ Avantages
- Free version covers 250 contacts and 2 users
- Clean interface that needs no formal training
- Project boards link delivery work to won deals
- Over 60 native integrations plus Zapier
- Budget-friendly entry price for small businesses
❌ Inconvénients
- Free plan has no reporting tools at all
- Fewer advanced features than larger crm providers
- Email tracking needs a BCC address to save messages
- Google Workspace sync only runs one way
Qu'est-ce que Nutshell CRM ?
Nutshell CRM is a cloud-based platform for small to mid-sized B2B sales teams.
It bundles the crm system with email marketing, landing pages, and web forms.
Those marketing tools ship inside the plans rather than as paid add ons.
Sales automation handles lead routing, follow-up notifications, and repetitive work.
Teams pick it for lead generation tools like ProspectorIQ and VisitorIQ.
Here is a closer look at how the platform works in practice.
Runner Up: Nutshell CRM
Built for B2B teams that live in the sales funnel. Every plan includes free live support and free data migration.
Tarification CRM en bref
Nutshell plans are sold per user. There is no free tier here.
| Plan | Prix | Idéal pour |
|---|---|---|
| Fondation | 13 $/utilisateur/mois | Un utilisateur unique ou une petite équipe débutante |
| Croissance | 25 $/utilisateur/mois | Teams adding email templates and reporting |
| Pro | 42 $/utilisateur/mois | Plusieurs pipelines et séquences d'emails personnalisés |
| Entreprise | 59 $/utilisateur/mois | Les équipes ayant besoin de la suite de reporting complète |
| Entreprise | 79 $/utilisateur/mois | Larger teams needing an audit journalisation et assistance prioritaire |
Pricing verified August 2026.
Essai gratuit : Yes. Nutshell offers a free 14-day trial for new users on any tier.
Garantie de remboursement : No published refund window. Free data migration lowers the cost of testing the platform.
📌 Note: Every paid plan comes with unlimited CRM contacts and no data limits. You can import contact lists from any source using a CSV file.
⚠️ Avertissement: The jump from Growth to Pro doubles your bill. Map which reporting features and sequences you actually need before you pay annually.
Principaux avantages de Nutshell CRM
Here is what makes Nutshell worth a look:
- Free live support on every plan: Live chat and email support cover all customers. Enterprise buyers get priority support on top.
- Free data migration: Nutshell moves your existing customer data at no charge. Many crm providers bill this as premium onboarding.
- Four pipeline views: Board, List, Map, and Chart views cover different ways of reading the same deals.
- Marketing par e-mail intégré : Bulk sends, drip campaigns, and list building run inside the platform.
- Lead capture and discovery: Web forms add leads automatically, while VisitorIQ flags which companies visited your website.
- Wide integration reach: Google Workspace, Microsoft 365, Slack, Zendesk, and 5,000+ apps through Zapier.
- Calendar sync and click-to-call: Outlook and Gmail calendars stay in step with your activity timelines.
Ce que notre équipe a remarqué
Our writer signed up for Nutshell and spent several days working through the sales process. Here is what stood out from that hands-on time:
Avantages et inconvénients du CRM en bref
✅ Avantages
- Contacts illimités sans limite de données
- Free migration and live support on all plans
- Marketing tools included without paid add ons
- Short learning curve for new sales reps
❌ Inconvénients
- No free version, only a 14-day trial
- Automation is lighter than HubSpot or Salesforce
- Email attachment handling draws user complaints
- Top tiers cost far more than Capsule’s ceiling
Comparaison des fonctionnalités
Both tools cover the same core features. The differences show up in depth, not in the checklist.
We compare ten areas below, from contact management through to pricing.
| Fonctionnalité | Capsule CRM | CRM en bref |
|---|---|---|
| Prix initial | $0 (free), then $18/user/month | 13 $/utilisateur/mois |
| Plan gratuit | ✅ 250 contacts, 2 users | ❌ Essai gratuit de 14 jours seulement |
| Gestion des contacts | ✅ | ✅ |
| Plusieurs pipelines de vente | ✅ On Growth tier | ✅ On Pro tier |
| Tableaux de gestion de projet | ✅ | ❌ |
| Marketing par e-mail intégré | ✅ Via Transpond integration | ✅ Natif |
| Résumés de réunions sur l'IA | ❌ | ✅ |
| Assistance en direct gratuite | ❌ Email support | ✅ Tous les forfaits |
| Reporting on Free Tier | ❌ | ➖ No free tier |
| Idéal pour | Small businesses tracking relationships | B2B teams running outbound sales |
1. Contact Management and Customer Data
Capsule CRM : Contact records hold notes, emails, files, and social profiles on a single timeline. That 360-degree view helps other team members pick up a conversation cold. Custom fields let you customize what each record stores, though they sit behind a paid plan.
CRM en bref : Every plan ships with unlimited contacts and no data limits, which removes the counting problem entirely. You can import your customer data from any source with a CSV file. Team collaboration tools keep notes and mentions attached to the same person.
⚠️ Avertissement: Capsule’s free version caps you at 250 contact records. Growing lists force an upgrade sooner than the price tag suggests.
2. Sales Pipeline and Deal Tracking
Capsule CRM : You can create custom sales pipelines that match your own sales cycle. Multiple sales pipelines unlock on the Growth tier, which suits teams selling more than one product line. Each opportunity carries its own value, stage, and expected close date.
CRM en bref : Pipeline management runs on visual drag-and-drop boards. Four views (Board, List, Map, and Chart) let you read the same funnel four ways. The Map view helps field teams that sell across territories.
3. Task Tracking and Workflow Automations
Capsule CRM : Tracks are templated task lists for repeatable business processes such as onboarding. Higher tiers add multi-step workflow automations that reduce manual data entry. Project boards then carry won deals into post-sale delivery work.
CRM en bref : Sales automation covers lead routing and follow-up notifications so nothing stalls. Reps get nudged to respond while a lead is still warm. The automation is lighter than what Salesforce or HubSpot execute at the top end.
4. Email Marketing and Sales Sequences
Capsule CRM : Email marketing runs through the Transpond integration and a Mailchimp connection. You manage marketing campaigns without leaving the crm software. Email tracking still asks you to BCC a dedicated address, which some users find clumsy.
CRM en bref : Email marketing is native, covering list creation, bulk sends, and drip campaigns. Email templates arrive on Growth, and personal email sequences unlock on Pro. Landing pages and web forms round out the marketing automation side.
💡 Conseil de pro : If sales and marketing sit with the same two people, Nutshell’s bundled tools save you a second subscription.
5. Reporting Tools and Sales Analytics
Capsule CRM : The sales dashboard covers conversion rates, pipeline health, and revenue forecasting. Reporting features are absent from the free version, so you cannot generate reports until you upgrade. For most small business needs, the paid reporting tools are enough.
CRM en bref : Dashboards track sales KPIs and rep performance across the team. Basic analytics start tôt, but the full reporting suite sits on the Business tier at $59 per user per month. Customizable dashboards let you shape reports around your own metrics.
6. AI Tools and Meeting Summaries
Capsule CRM : Capsule’s AI sits in the writing layer, where the content assistant drafts and rewrites emails. There is no meeting transcription feature here. If AI note-taking matters to you, this is the gap to check first.
CRM en bref : Nutshell intègre outils d'IA that assist with revenue-driving tasks. AI meeting summarization turns calls into written notes attached to the deal record. That saves human note-taking time on every discovery call.
The meeting summary tool sits in the same workspace as your deals.
7. Intégrations
Capsule CRM : Over 60 native integrations cover Xero, QuickBooks, Mailchimp, and Zapier. Google Workspace and Microsoft 365 both connect, but full integration is one-way. Updates made in Capsule do not push back into those services.
CRM en bref : Google Workspace, Microsoft 365, Slack, and Zendesk connect directly. Zapier opens the door to more than 5,000 other integrations. Calendar sync with Outlook and Gmail keeps activity timelines current.
⚠️ Avertissement: Neither tool replaces a help desk. Zendesk connects to Nutshell, but support ticket workflows still live outside both platforms.
8. Facilité d'utilisation et assistance
Capsule CRM : The minimalist interface is user friendly enough that teams start without an administrator. G2 reviews describe onboarding as quick and the layout as uncluttered. Support runs through email, and reviewers often ask for live chat.
CRM en bref : The learning curve is short, and most reps are productive within days. Free live support covers every plan, with priority handling for enterprise clients. Free data migration removes the usual switching headache.
9. Mobile Apps, Custom Fields, and Quotes
Capsule CRM : iOS et Androïde apps handle tasks and contacts away from the desk. G2 reviews call the mobile experience usable but due for polish. Custom fields give you the ability to shape records around your own sales process.
Custom fields are where most account management setups get personal.
CRM en bref : Mobile apps ship for both iOS and Android with solid feedback from users. Quotes and invoices generate straight from a deal record. That shortens the gap between a verbal yes and a signed document.
10. Tarification et coût
Comparons les forfaits payants côte à côte.
| Étage | Capsule CRM | CRM en bref |
|---|---|---|
| Gratuit | $0 | ❌ Aucun |
| Entrée payante | Starter: $18/user/month | Fondation : 13 $/utilisateur/mois |
| Milieu | Growth: $36/user/month | Croissance : 25 $/utilisateur/mois |
| Upper mid | ➖ Not listed | Pro : 42 $/utilisateur/mois |
| Haut | ➖ Not listed | Entreprise : 59 $/utilisateur/mois |
| Haut | ➖ Not listed | Entreprise : 79 $/utilisateur/mois |
Capsule CRM : The free plan is the real story here. A single user or a two-person shop can run contact management at zero capsule crm cost. Paid tiers stay modest, and annual billing trims the bill further.
CRM en bref : Foundation undercuts Capsule Starter by $5 per user. The ladder climbs steeply after that, reaching $79 at Enterprise. You are paying for marketing tools and support that Capsule leaves to separate tools.
Différents scénarios
| Si vous avez besoin | Choisir | Pourquoi |
|---|---|---|
| Zero budget to start | Capsule CRM | Free plan, 250 contacts |
| Entrée payante la moins chère | CRM en bref | $5 less per user |
| Post-sale project work | Capsule CRM | Project boards from won deals |
| génération de leads sortants | CRM en bref | VisitorIQ and web forms |
| Marketing in the same tool | CRM en bref | Marketing par e-mail intégré |
| Simple relationship tracking | Capsule CRM | Lighter setup, fewer menus |
💰 Votre budget
Capsule wins at $0 and loses at $18 against Nutshell’s $13. If you pay annually, both trim the monthly rate, and Capsule’s discount reaches 15% when billed annually.
🔌 Votre pile technologique
Xero and QuickBooks users lean Capsule. Slack and Zendesk shops lean Nutshell, which also connects to more apps through Zapier.
📈 Votre processus de vente
Relationship-led selling with long gaps between customer interactions suits Capsule. High-volume B2B teams that execute the same sales cycle weekly suit Nutshell.
🎓 Votre niveau d'expérience
Neither tool needs an admin. Capsule is the lighter first crm system if this is your first time keeping track of deals in software.
🆓 Essais et démos gratuits
Nutshell gives you 14 days to test all the features. Capsule lets you stay on the free version indefinitely, which is a longer piste for a cautious buyer.
🛟 Options d'assistance
Nutshell includes free live support on every plan. Capsule handles support by email, so urgent issues wait longer for a reply.
Guide de changement
Already using one of these? Here is what changes if you move.
🔄 Switching from Capsule CRM to Nutshell CRM?
✅ Ce que vous y gagnerez :
- Unlimited contacts instead of tier-based caps
- Assistance en direct et migration de données gratuites
- Native email marketing and AI meeting summaries
❌ Ce que vous perdrez :
- The free plan safety net
- Project boards tied to won deals
- The Transpond and Capsule-specific integrations
📋 Comment changer :
- Export contacts and opportunities from your Capsule account as CSV
- Start the 14-day Nutshell trial and request free migration
- Rebuild pipelines, then import the file and check field mapping
🔄 Switching from Nutshell CRM to Capsule CRM?
✅ Ce que vous y gagnerez :
- A free version if headcount or budget drops
- Project management boards for delivery work
- A lighter interface with fewer menus to learn
❌ Ce que vous perdrez :
- Assistance en direct gratuite incluse dans chaque forfait
- AI meeting summaries and quotes from deal records
- Map and Chart pipeline views
📋 Comment changer :
- Export contacts, deals, and notes from Nutshell as CSV
- Create a Capsule account and set up your custom fields first
- Import the file, then reconnect Google Workspace and your comptabilité application
Ce que notre analyse n'a pas couvert
Limits of This Comparison
This comparison focused on small businesses and mid-sized B2B teams. We did not test enterprise security reviews, single sign-on, or how either vendor assigns a dedicated account manager. We also did not check which interface languages each platform supports, or how discounts work for non profits and charities. Our notes reflect the August 2026 versions of both products, and both vendors update features often.
Verdict final
| Catégorie | Gagnant |
|---|---|
| 💰 Tarification | Capsule CRM |
| 📇 Gestion des contacts | Capsule CRM |
| 👶 Facilité d'utilisation | Capsule CRM |
| 🧩 Project Management | Capsule CRM |
| 🏢 Value for Small Teams | Capsule CRM |
| 📊 Reporting et analyses | CRM en bref |
| 🔌 Intégrations | CRM en bref |
| 🛟 Soutien | CRM en bref |
| 🤖 Outils d'IA | CRM en bref |
| 🏆 Vainqueur toutes catégories | Capsule CRM |
🏆 GAGNANT : CAPSULE CRM
Capsule CRM wins 5 out of 9 categories.
Idéal pour : Small businesses, relationship-led selling, teams that manage delivery work after the sale
These two products chase different buyers. Capsule is a relationship database with a sales pipeline attached. Nutshell is a sales and marketing engine for outbound B2B teams.
Nutshell is a great tool if your reps live in the funnel every day. Free live support, unlimited contacts, and native email marketing earn their keep at $13 per user.
Capsule takes the overall win on breadth of fit. The free version, the gentle learning curve, and project boards cover more small business situations. Use Capsule if you want one dashboard for customers, tasks, and delivery.
There is no perfect CRM for every team. Test both against your own data before you commit to a full year.
Comparaison de Capsule CRM
Here is how Capsule measures up against other CRMs worth shortlisting:
Capsule gagne sur : Flat, predictable per user pricing, faster setup for two-person teams, project boards for post-sale work
HubSpot l'emporte sur : Deeper marketing automation, a larger app marketplace, more generous free tier limits
Capsule CRM vs Pipedrive
Capsule gagne sur : A genuine free plan, project management after the deal closes, simpler contact records
Pipedrive l'emporte sur : Sharper pipeline visuals, more sales-focused reporting, stronger activity forecasting
Capsule gagne sur : Less configuration before first use, cleaner mobile layout, fewer upsell prompts inside the product
Zoho CRM l'emporte sur : Far more advanced features, a wider product suite to grow into, deeper customization options
Capsule CRM vs Freshsales
Capsule gagne sur : Simpler task tracking, Xero and QuickBooks comptabilité links, lower admin overhead
Freshsales remporte des victoires sur : Built-in phone and chat channels, AI lead scoring, a broader support toolset
Comparaison de Nutshell CRM
Nutshell competes with a different shortlist. Here is how those matchups land:
Comparaison entre un CRM en bref et HubSpot
Nutshell l'emporte sur : Support included at no extra cost, no charge for data migration, marketing tools without paid add ons
HubSpot l'emporte sur : More powerful workflow constructeurs, richer attribution reporting, a bigger partner network
Comparaison entre CRM et Salesforce
Nutshell l'emporte sur : Days rather than months to onboard, no admin headcount required, far lower entry pricing
Salesforce l'emporte sur : Enterprise-scale customization, territory and forecasting depth, a vast third-party app catalogue
Nutshell l'emporte sur : Purpose-built sales reporting, native email sequences, lead discovery tools like VisitorIQ
Lundi, CRM remporte la victoire sur : Flexible board layouts, cross-department project work, a more visual setup experience
Nutshell l'emporte sur : Free live support on all plans, four pipeline views, AI meeting summaries
Insightly remporte des victoires sur : Tighter project delivery tracking, more granular permission controls, stronger record linking
Foire aux questions
À quoi sert Capsule CRM ?
It is used for contact management, tracking sales opportunities, and task follow-up. Small teams use it to keep customer data and deals in one place.
Combien coûte Capsule CRM ?
The free version costs nothing for 250 contacts and two users. Starter runs $18 per user per month, and Growth runs $36.
Nutshell est-il un bon CRM ?
Yes, for small to mid-sized B2B sales teams. Strengths are free live support, unlimited contacts, and built-in email marketing. Automation is lighter than enterprise platforms.
Qu'est-ce que le meilleurs logiciels CRM?
No single tool fits everyone. For simple relationship tracking on a budget, Capsule wins here. For outbound B2B sales with marketing attached, Nutshell fits better.
Combien coûte un logiciel CRM par mois ?
Most small business CRM tools run $12 to $80 per user each month. These two sit between $13 and $79, with Capsule offering a free tier.
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