⚡ Verdict rapide :
- Tarification : Freshsales CRM starts at $9/user/month. Thryv starts at $244/month.
- Idéal pour : Freshsales CRM suits sales teams tracking deals. Thryv suits a local petite entreprise managing bookings and invoices.
- Différence principale : Freshsales is customer relationship management software built around a sales pipeline. Thryv software bundles CRM with a website builder and listings.
- Notre choix : Freshsales CRM, rated 4.0 against Thryv’s 2.6 in our scoring.
These two tools get compared far more often than they should.
One is a sales CRM. The other is a entreprise système opérateur.
Freshsales CRM tracks leads, deals, and sales activities.
Thryv handles appointments, invoices, reviews, and your website.
The price gap between them is enormous, and so is the fit.
Aperçu
This Freshsales CRM vs Thryv comparison covers pricing details, core features, and ease of use.
Notre écrivain spent hands-on time inside Thryv directly.
Notes on Freshsales come from Freshworks documentation and G2 reviews.
Every price below comes from our own CSV records, verified September 2026.
Qu'est-ce que Freshsales CRM ?
Freshsales CRM is an AI-powered customer relationship management platform from Freshworks.
Il a été lancé en 2016 comme le deuxième produit majeur de la suite Freshworks.
The software centralizes customer données and gives you a full history of every touchpoint.
Sales teams use it to manage contacts, track deals, and log sales activities.
Freddy AI sits underneath, scoring leads and flagging deal risk.
Freshworks claims more than 67,000 customers worldwide across its products.
🏆 Gagnant : Freshsales CRM
A sales-first CRM with Freddy AI built in. Phone, email, chat, and SMS live in one boîte de réception. The 21-day free trial needs no credit card.
Tarification du CRM Freshsales
Freshsales uses a tiered structure aimed at different business sizes.
| Plan | Prix | Idéal pour |
|---|---|---|
| Croissance | 9 $/utilisateur/mois | Petites équipes débutant avec un CRM |
| Pro | 39 $/utilisateur/mois | Des équipes en pleine croissance ont besoin de automation |
| Entreprise | 59 $/utilisateur/mois | Équipes plus importantes avec des besoins spécifiques |
Pricing verified September 2026.
⚠️ Pricing conflict flagged: Our research notes list an entry tier at $11/user/month and an Enterprise tier at $71/user/month, plus a free plan for up to 3 users. Our CSV records show $9, $39, and $59. We use the CSV figures in every table on this page. Check the vendor page before you buy.
Essai gratuit : 21 days on all tiers. No credit card required to create a new account.
Garantie de remboursement : Freshworks does not publish a blanket refund window. Annual billing is prorated on cancellation.
📌 Note: Freshsales pricing has dropped sharply over the years. It now sits two to three times lower than earlier tiers. Extra Freddy AI credits and CPQ are billed as separate add ons.
Principaux avantages du CRM Freshsales
Here’s what makes Freshsales worth a look:
- Freddy AI scoring: Scores leads on behaviour and profile data. It also predicts deal risk and suggests the next best action to close.
- Visual pipeline: Kanban boards show deal progress at a glance. Bottlenecks are easy to spot before the quarter ends.
- Boîte de réception unifiée : Phone, email, chat, and SMS marketing messages sit in one place. WhatsApp Business, Facebook Messenger, and LINE connect too.
- 360-degree view: A single timeline of customer interactions across every channel. That same data feeds personalized marketing campaigns.
- Signalement depth: Around a dozen predefined sales reports, all customizable. AI insights help you measure team performance and forecast revenue.
- Accès mobile : iOS et Androïde app supports offline access and call logging. Useful for reps working away from a desk.
- Rapport qualité-prix : Reviewers call it excellent value, especially for small and medium sized businesses.
Ce que notre équipe a remarqué
Note: we have not logged extensive hands-on time inside Freshsales CRM yet. Everything above comes from Freshworks documentation and published user reviews. Capterra and G2 reviewers score the platform around 4.5/5, and the most repeated praise is the intuitive interface. The most repeated complaint is the opposite: cluttered navigation and slow page loading once you add records.
Avantages et inconvénients du CRM Freshsales
✅ Avantages
- Freddy AI évalue les prospects, prédit les risques liés aux transactions et suggère les meilleures actions à entreprendre.
- Built-in phone, email, chat, and SMS inside a unified inbox
- Essai gratuit de 21 jours sans carte de crédit requise
- 24/5 support on all plans via phone, chat, and email
- Un excellent rapport qualité-prix pour les petites et moyennes entreprises
❌ Inconvénients
- Cluttered navigation and slow loading times in daily use
- Around 385 integrations, fewer than older competitors offer
- Missing some functionality found in HubSpot and Salesforce
- Native connectors lean heavily toward other Freshworks products
Qu'est-ce que Thryv ?
Thryv is a publicly traded SaaS company headquartered in Dallas, Texas.
It began as a conglomerate of Yellow Pages companies before pivoting to software.
Thryv software combines CRM with online reputation management for small businesses.
The company operates in 48 states and supports more than 50,000 local businesses.
That footprint covers the U.S., Canada, and Australia, with over 2,400 employees.
In June 2020 it reported $1.3 billion in revenue over twelve months.
Le pas is simple: reach more customers, stay organized, and get paid faster.
Runner Up: Thryv
A small business platform that bundles CRM, booking, invoicing, and a website builder. Listings sync across 50+ directories automatically.
Tarification de Thryv
Thryv sells packages rather than per-seat tiers. Here are the pricing details we hold on record.
| Plan | Prix | Idéal pour |
|---|---|---|
| Centre de marketing | 244 $/mois | Listings, reviews, and campaigns |
| Gardez | 299 $/mois | Bundled sales and marketing automation |
Pricing verified September 2026.
⚠️ Pricing conflict flagged: Our research notes list Thryv starting at $20.00 per user per month with a free plan available. Our CSV records show $244/month and $299/month package pricing. We use the CSV figures throughout this page. Thryv quotes vary by location and bundle, so ask for a written quote.
Essai gratuit : Thryv does not run a self-serve trial. Access starts with a demo call.
Garantie de remboursement : None published. Contracts and terms are set during onboarding.
📌 Note: Thryv packages carry a one time onboarding fee of $250. Budget for that on top of the monthly cost.
Principaux avantages de Thryv
Here’s where Thryv earns its keep:
- Centre de commandement Thryv : A unified inbox pulling email, SMS, social messages, and web chats together. You respond from one screen instead of five apps.
- Thryv Business Center: Booking, CRM, and payments in one place. Automated scheduling lets clients book appointments 24/7, and typical users report a 61% lift in bookings.
- Annonces locales améliorées : Business information syncs across 50+ listing sites, the directories that grew out of the Yellow Pages and Yahoo era.
- Portail client : A secure space where customers schedule, pay, share documents, and view account information. Client portal estimates and invoices live here too.
- ThryvPay and e-signatures: A payment processor built for service businesses, plus digital document signing to get invoices settled sooner.
- Créateur de site web : Create a professional-looking site without a developer, then measure traffic in the same dashboard.
- Gain de temps : Thryv reports users save an average of 20 hours per week by consolidating invoicing, scheduling, and document storage.
Here’s how that looks on the Thryv homepage.
Ce que notre équipe a remarqué
Our writer set up a Thryv account and worked through the booking, invoicing, and listings tools. Here’s what stood out:
Avantages et inconvénients de Thryv
✅ Avantages
- Booking, invoicing, CRM, and website in one platform
- Automatic sync across 50+ listing sites
- 24/7 support access for every customer
- AI Response Tool drafts replies to reviews quickly
❌ Inconvénients
- Package pricing sits far above standard CRM software
- $250 onboarding fee before you start
- No self-serve free trial or public price list
- Sales pipeline tools are thin for dedicated sales teams
Comparaison des fonctionnalités
These two platforms overlap less than the category label suggests. Here are ten areas where the difference actually shows up in daily work.
| Fonctionnalité | CRM Freshsales | Thryv |
|---|---|---|
| Prix initial | 9 $/utilisateur/mois | 244 $/mois |
| Essai gratuit | ✅ 21 jours | ❌ Démo uniquement |
| IA Assistant | ✅ IA Freddy | ✅ Outil de réponse IA |
| Visual Deal Pipeline | ✅ | ❌ |
| Réservation de rendez-vous | ❌ | ✅ |
| Facturation et paiements | ❌ | ✅ ThryvPay |
| Créateur de sites web | ❌ | ✅ |
| Listings Management | ❌ | ✅ Plus de 50 sites |
| Intégrations | ✅ Around 385 | Limité |
| Idéal pour | équipes de vente | entreprises de services locaux |
1. Lead Scoring and AI
CRM Freshsales : Freddy AI scores every lead on behaviour and profile signals, which lifts conversion rates by putting hot leads at the top. It also predicts which deals are at risk and recommends the next best action.
Thryv : The AI here points outward, not at your pipeline. Thryv’s AI Response Tool drafts replies to customer reviews so you can respond fast without writing each one yourself.
2. Contact and Customer Data
CRM Freshsales : Contacts carry a full timeline of customer interactions across email, calls, and chat. That 360-degree view is the backbone of the whole platform.
Thryv : Customer records sit alongside their bookings, invoices, and reviews. It’s less about deal history and more about service history for a repeat client.
3. Email Tracking and Messaging
CRM Freshsales : You can send personalized bulk emails and monitor activity on each one. Omnichannel reach covers WhatsApp Business, Facebook Messenger, and LINE from the same inbox.
Thryv : Social posting and messaging run through the same dashboard as marketing. Trigger-based email and texte campaigns fire automatically after a booking or a missed appointment.
4. Automatisation et séquences de vente
CRM Freshsales : Sequences handle the repetitive follow-up so reps spend their hours selling. Automation rules move deals, assign owners, and trigger tasks without anyone clicking.
Thryv : Campaign analytics track how those automated messages perform. The automation is marketing-shaped rather than pipeline-shaped, so there is no deal stage logic behind it.
5. Lead Capture
CRM Freshsales : Web forms drop straight onto your website and push submissions into the CRM as new leads. Event tracking records what those visitors did before they filled the form.
Thryv : Market Builder shapes campaigns around a target customer profile in your service area. Capture leans on local search visibility rather than form logic.
6. AI Agents and Team Tools
CRM Freshsales : Smart AI agents handle routine queries and hand off to a human when the question gets complex. Freshworks keeps expanding what these agents can do.
Thryv : TeamChat gives staff an internal channel next to the customer inbox. It’s a coordination tool for a small team on the move, not an AI agent.
7. Rapports et analyses
CRM Freshsales : Around a dozen predefined sales reports ship with the product, and all of them are customizable. The Freddy AI co-pilot adds forecasting on top of the raw numbers.
Thryv : Website analytics show traffic and enquiry sources for the site you built inside the platform. Sales forecasting is not part of the picture.
8. Intégrations et place de marché
CRM Freshsales : Around 385 integrations and apps are available today, covering Google, Microsoft 365, Slack, and Zoom. Integration with other Freshworks products like Freshdesk and Freshmarketer is tighter than with third-party technology.
Thryv : SEO services and listings sync are sold as managed add ons rather than open connectors. You get fewer places to plug in outside tools.
⚠️ Avertissement: Neither platform has a deep connector library. If your stack already runs on niche tools, check both marketplaces before you commit.
9. Support and Client Access
CRM Freshsales : Support runs 24/5 on every plan via phone, chat, and email. Freshdesk OMNI extends that into full service desk territory if you need it.
Thryv : Support runs 24/7. Billing and invoicing sit inside the client portal, so customers can pay and check documents without emailing you.
10. Tarification et coût
Here’s the money side, using CSV figures for both.
| Étage | CRM Freshsales | Thryv |
|---|---|---|
| Entrée | Croissance — 9 $/utilisateur/mois | Centre de marketing — 244 $/mois |
| Milieu | Pro — 39 $/utilisateur/mois | Keap — $299/month |
| Haut | Entreprise — 59 $/utilisateur/mois | Devis personnalisé |
| Setup fee | Aucun | 250 $ une seule fois |
CRM Freshsales : A five-person team on Growth pays $45 a month. Even Enterprise for five users lands under $300, and you can test the whole thing free for 21 days first.
Thryv : The entry package costs more per month than five Freshsales Enterprise seats. That buys a website, booking, payments, and listings, so compare it against your whole tool stack rather than against a CRM alone.
Différents scénarios
| Si vous avez besoin | Choisir | Pourquoi |
|---|---|---|
| Un budget serré | CRM Freshsales | $9/user/month entry tier |
| Deal pipeline tracking | CRM Freshsales | Kanban boards and lead scoring |
| prise de rendez-vous | Thryv | 24/7 online scheduling |
| To get paid faster | Thryv | ThryvPay and client portal |
| Annonces et avis locaux | Thryv | Syncs 50+ directories |
| To test before buying | CRM Freshsales | 21-day free trial, no card |
💰 Votre budget
The gap here is not close. Thryv’s entry package costs more per month than a five-seat Freshsales Enterprise plan.
🔌 Votre pile technologique
Already running Freshdesk or Freshmarketer? Freshsales slots in cleanly. Thryv expects to replace your stack rather than join it.
📞 Votre processus de vente
If reps chase deals through stages, you need a pipeline. If clients book a slot and pay, you need scheduling.
🎓 Votre niveau d'expérience
Freshsales reviewers call the interface intuitive but the navigation cluttered. Thryv assigns an onboarding specialist, which suits owners with no CRM background.
🆓 Essais et démos gratuits
Freshsales gives you 21 days to poke around on your own. Thryv routes you to a sales call before you see the product.
🛟 Options d'assistance
Thryv wins on hours with 24/7 coverage. Freshsales runs 24/5 across phone, chat, and email on every tier.
Guide de changement
Already committed to one? Here’s what changes if you move.
🔄 Vous passez de Freshsales CRM à Thryv ?
✅ Ce que vous y gagnerez :
- Online booking, invoicing, and payment collection
- Un outil de création de sites web et des annonces locales améliorées
- Review monitoring with AI-drafted replies
❌ Ce que vous perdrez :
- Freddy AI lead scoring and deal risk alerts
- Kanban sales pipelines and sequences
- Around 385 integrations and the $9 entry price
📋 Comment changer :
- Exportez les contacts, les transactions et les notes de Freshsales au format CSV.
- Book the Thryv demo and confirm the onboarding fee in writing
- Have the onboarding specialist import records and set up your listings
🔄 Vous passez de Thryv à Freshsales CRM ?
✅ Ce que vous y gagnerez :
- A far lower monthly bill and no setup fee
- Proper sales pipelines, sequences, and forecasting
- Freddy AI plus a 21-day free trial to test first
❌ Ce que vous perdrez :
- Your website, booking calendar, and payment processing
- Automatic listing sync across 50+ directories
- The client portal and document signing
📋 Comment changer :
- Export your client list and check your Thryv contract end date
- Line up replacements for booking, payments, and your site
- Start the Freshsales trial and import contacts before you cancel
Ce que notre analyse n'a pas couvert
This comparison focused on small and medium sized businesses. We did not test enterprise deployments, custom API work, or bulk licensing on either platform. Thryv quotes shift by location and bundle, so your number may not match ours. We also could not verify Thryv’s free plan against our own records.
Verdict final
| Catégorie | Gagnant |
|---|---|
| 💰 Tarification | CRM Freshsales |
| 🚀 Fonctionnalités commerciales | CRM Freshsales |
| 🤖 Outils d'IA | CRM Freshsales |
| 📅 Booking & Payments | Thryv |
| 🌐 Online Presence | Thryv |
| 🔌 Intégrations | CRM Freshsales |
| 🛟 Support Hours | Thryv |
| 🏆 Vainqueur toutes catégories | CRM Freshsales |
🏆 GAGNANT : FRESHSALES CRM
Freshsales CRM wins 4 out of 7 categories.
Idéal pour : Sales teams, growing SMBs, anyone already using other Freshworks products
Freshsales CRM takes it on rating, price, and sales depth. If your problem is tracking leads through stages, this is the obvious pick at $9 per user.
Thryv is not really competing for that job. It replaces a booking app, a payment tool, a website, and a listings service at once.
For a plumber or a salon owner drowning in admin, that bundle can justify the price. For a sales team, it does not.
Comparaison de Freshsales CRM
Here’s how Freshsales measures up against its closest rivals:
Freshsales remporte des victoires sur : lower entry price, built-in phone and SMS, Freddy AI included on paid tiers
HubSpot l'emporte sur : a much larger app marketplace, deeper marketing tools, a genuinely usable free tier
Freshsales remporte des victoires sur : cleaner lead scoring, faster setup, tighter link to Freshdesk
Zoho l'emporte sur : more customization, a broader business suite, cheaper multi-app bundles
Freshsales remporte des victoires sur : native calling and chat, AI insights, omnichannel messaging
Pipedrive victoires sur : simpler pipeline UI, faster daily navigation, fewer menus to learn
Freshsales remporte des victoires sur : cost per seat, time to launch, no admin specialist needed
Salesforce l'emporte sur : reporting depth, a far bigger partner network, complex territory management
Comparaison de Thryv
Thryv’s real rivals are all-in-one small business platforms:
Thryv gagne sur : hands-on onboarding, listings sync, 24/7 phone support
GoHighLevel victoires sur : agency white-labelling, funnel building, published transparent pricing
Thryv gagne sur : reputation management, website hosting, local search visibility
Keap gagne sur : automation branching, sales pipeline depth, email campaign controls
Thryv gagne sur : invoicing and payments, appointment booking, done-for-you setup
HubSpot l'emporte sur : free entry tier, reporting dashboards, integration count
Foire aux questions
Freshsales est-il un CRM ?
Yes. It is a cloud-based customer relationship management platform from Freshworks, built to manage sales, marketing, and customer interactions in one place.
Thryv est-il un CRM ?
Yes, though CRM is only part of it. Thryv bundles contact management with booking, invoicing, listings, and a website builder for small businesses.
Thryv fait-il partie des Pages Jaunes ?
Thryv began as a conglomerate of Yellow Pages companies. It was formerly known as Dex Media and rebranded as Thryv Holdings, Inc.
Quel est le nombre maximal d'utilisateurs autorisés dans le forfait gratuit de Freshsales ?
Published notes point to a free plan for up to 3 users. Our own records list paid tiers only, starting at $9 per user monthly.
Combien coûte un programme CRM ?
Entry CRM software runs roughly $9 to $40 per user monthly. All-in-one platforms like Thryv are quoted per business instead, starting at $244 monthly.
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