⚡ 快速结论：
- 定价： 新鲜销售 客户关系管理 starts at $9/user/month vs Thryv at $20/user/month
- 最适合： Freshsales CRM for sales teams who want a true crm software, Thryv for service-based small businesses needing crm plus marketing tools
- 主要区别： Freshsales focuses purely on sales pipelines and customer data, while Thryv bundles crm with 网站建设者, sms marketing messages, and a client portal
- 我们的选择： Freshsales CRM for most small to medium sized businesses — better pricing, no onboarding fee, and Freddy AI included
Choosing between Freshsales CRM vs Thryv comes down to one 问题.
Do you need a sales-focused crm or an all-in-one small 商业 平台？
Both tools manage customer relationships and customer interactions.
But they solve very different problems for different businesses.
This guide breaks down both options to help you decide.
概述
本次对比涵盖价格、功能和易用性。
我们还会分析哪种工具最适合每种情况。
我们的 作家 spent time with Thryv directly during the review.
Observations on Freshsales come from documentation and G2 reviews.
到最后，您就会知道哪款 CRM 软件最适合您的业务。
Freshsales CRM是什么？
Freshsales CRM is an AI-powered customer relationship management platform.
It helps sales teams manage leads, track deals, and automate sales activities.
Freshsales launched in 2016 as part of the Freshworks suite of business tools.
It includes built-in phone, email, chat, and SMS capabilities in a unified 收件箱.
Freshworks 声称其产品在全球拥有超过 67,000 名客户。
Most users pick Freshsales for its Freddy 人工智能助手 and excellent value.
Freshsales CRM
An AI-powered crm built for sales teams. Includes Freddy AI, lead scoring, and a 360-degree customer view. Free plan covers up to 3 users.
Freshsales CRM定价
以下是 Freshsales 在 2026 年的成本。让我们来详细分析一下。
| 计划 | 价格 | 最适合 |
|---|---|---|
| 自由的 | $0（最多 3 位用户） | 单人创始人正在测试该平台 |
| 生长 | 每用户每月 9 美元 | Small teams managing customer 数据 |
| 专业版 | 每用户每月 39 美元 | Growing sales teams with multiple pipelines |
| 企业 | 每用户每月 59 美元 | Larger businesses needing advanced controls |
Pricing verified February 2026.
免费试用： Yes, 21-day free trial on all paid plans. No credit card required to start a new account.
退款保证： Freshsales offers prorated refunds for annual subscriptions canceled within the first 30 days.
📌 笔记： The Free plan supports up to 3 users with most core features included. This makes it an excellent value for solo founders or tiny startups before upgrading. Add ons like extra workflows or custom dashboards may cost more on lower tiers.
⚠️ 警告： Annual billing renews automatically. Check your renewal date before the cycle ends to avoid surprise charges. Some users on G2 mention slow loading times during peak hours.
Freshsales CRM 的主要优势
Here’s what makes Freshsales worth considering:
- Freddy AI 副驾驶： Scores leads, predicts deal risks, and suggests next best actions. It can also help you respond to customers faster with smart suggestions.
- 360度客户视图： See a complete timeline of every touchpoint with each contact. This includes calls, emails, chats, and website visits in one place.
- 可视化销售流程： Kanban-style boards let you track deals at every stage. Drag and drop deals to move them forward as you work.
- 内置通信： Phone, email, chat, and SMS work inside the platform. You can also connect WhatsApp Business and Facebook Messenger.
- 工作流程 自动化: Automates repetitive tasks so reps focus on selling. This includes follow-up emails, lead assignment, and stage updates.
- Tight Freshworks Integration: Connects with other Freshworks products like Freshdesk and Freshmarketer. This is great if you already use the Freshworks suite.
- 移动访问： iOS and Android apps support offline work and call logging. Field reps can update deals from anywhere.
我们的团队注意到了什么
Note: We haven’t had extensive hands-on time with Freshsales CRM yet. The information above is based on Freshworks documentation, G2 reviews, and Capterra ratings where users score it 4.5/5.
Freshsales CRM 的优点和缺点
✅ 优点
- Free plan for up to 3 users with most core features included
- Freddy AI scores leads and suggests next best actions automatically
- 21-day free trial on every paid plan with no credit card required
- 360-degree customer view shows every interaction in one timeline
- Built-in phone, email, chat, and SMS in a unified inbox
❌缺点
- Around 385 integrations is fewer than HubSpot or Salesforce 提供
- Some users report slow loading times and cluttered navigation
- Lacks some advanced functionality found in HubSpot and Salesforce
- Limited native connectors for non-Freshworks third-party tools
Thryv是什么？
Thryv is a small business management platform with crm features built in.
It helps service-based small businesses reach more customers and stay organized.
Thryv began as a conglomerate of Yellow Pages companies before pivoting to software.
Today Thryv Holdings is a publicly traded SaaS company based in Dallas, Texas.
Thryv supports more than 50,000 local businesses across the U.S., Canada, and 澳大利亚.
The platform combines crm, website builder, sms marketing messages, and a client portal.
瑟里夫
An all-in-one platform for service-based small businesses. Bundles crm, website builder, online booking, and sms marketing messages. Users get paid faster with ThryvPay.
Thryv 定价
Here’s what Thryv costs in 2026. Pricing details vary by package.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 免费计划 | $0 | Trying basic Thryv business center features |
| 指挥中心 | From $20/user/month | Small business owners needing a unified inbox |
| Thryv Business Center | 定制（联系销售） | Service businesses needing crm plus marketing |
| 营销中心 | 每月 244 美元起 | Businesses focused on enhanced local listings |
Pricing verified February 2026.
免费试用： Thryv offers a Free Plan with limited features so you can test the platform. Custom demos are available with the sales team.
退款保证： Thryv’s refund policy depends on your contract terms. Contact support to review cancellation details.
📌 笔记： Thryv requires a one time onboarding fee of $250 for paid packages. This pays for setup, training, and migration help. Factor that cost into your first-year budget.
⚠️ 警告： Many pricing details require a sales call. G2 reviews mention contract length and cancellation as common pain points. Read your agreement carefully before signing.
Thryv 的主要益处
Here’s what makes Thryv worth considering:
- Thryv 指挥中心： A unified inbox combining email, SMS, 社交媒体, and web chats. This helps small business owners respond to customer interactions in one place.
- 24/7 Online Booking: Customers can book appointments any time of day. Thryv reports a 61% increase in bookings for typical users with this feature on.
- 增强型本地商家信息： Auto-syncs business information across 50+ listing sites. The Yahoo, Google, and other directories stay updated automatically.
- Client Portal Estimates: A secure space where clients book, pay, share documents, and view account info. This speeds up client portal estimates and approvals.
- ThryvPay & Invoicing: Online payment processor built for service-based small businesses. Digital document signing helps you get paid faster.
- 营销自动化： Trigger-based email and 文本 campaigns send personalized messages. Saves business owners an average of 20 hours per week on admin work.
- AI Response Tool: 对你有帮助 工艺 replies to online reviews quickly. Pairs with online reputation management features.
我们的团队注意到了什么
Our writer signed up for Thryv and spent several days exploring the thryv software. Here’s what stood out from that hands-on time:
Thryv 的优点和缺点
✅ 优点
- All-in-one platform combining crm, website builder, and marketing tools
- Secure client portal lets customers book, pay, and share documents 24/7
- Auto-syncs business info across 50+ listing sites for better 本地SEO
- Mobile app keeps service teams organized in the field with appointments
- 24/7 customer support to help users maximize the platform
❌缺点
- $250 one time onboarding fee adds upfront cost to every paid package
- Pricing details require a sales call instead of a public price page
- Not a pure crm — focused more on service-business operations
- G2 reviews mention contract length and cancellation as friction points
功能对比
Ready to dive into a detailed comparison of Freshsales CRM vs Thryv?
We’ll explore the core features that matter most for small to medium sized businesses.
| 特征 | Freshsales CRM | 瑟里夫 |
|---|---|---|
| 起价 | 每用户每月 9 美元 | 每用户每月 20 美元 |
| 免费计划 | ✅（3 位用户） | ✅（限量） |
| 免费试用 | ✅ 21天 | ❌ 仅限演示 |
| AI 线索评分 | ✅ Freddy AI | ❌ |
| Sales Pipeline (Kanban) | ✅ | ⚠️ 基本款 |
| 网站建设器 | ❌ | ✅ |
| 客户门户 | ❌ | ✅ |
| Online Booking | ⚠️ Via integration | ✅ 内置 |
| 在线声誉管理 | ❌ | ✅ |
| 入职费 | 没有任何 | $250 one time onboarding fee |
| 最适合 | Sales teams & growing businesses | Service-based local small businesses |
1. Customer Relationship Management Core
Freshsales CRM： Freshsales is a true crm software built around managing leads and deals. It centralizes customer information and provides a complete history of every touchpoint. The 360-degree customer view shows calls, emails, chats, and website visits in one timeline.
瑟里夫： Thryv includes crm features but inside a wider business management suite. Contact records connect to invoices, appointments, and the client portal. The crm side is simpler than Freshsales but works well for service-based small businesses.
2. 人工智能与自动化
Freshsales CRM： Freddy AI is the standout feature here. It scores leads based on behavior and profile to improve conversion rates. Freddy AI also predicts deal risks, suggests next best actions, and helps sales reps respond faster to prospects.
瑟里夫： Thryv’s AI focuses on customer-facing tasks rather than sales prediction. The AI Response Tool helps you write replies to online reviews quickly. Trigger-based email and text campaigns automate follow-ups and appointment reminders.
3. Sales Pipeline & Deals
Freshsales CRM： Visual sales pipelines use Kanban boards to track deal progress. You can drag and drop deals between stages and identify bottlenecks at a glance. Multiple pipelines on Pro and Enterprise plans support different sales activities and territories.
瑟里夫： Thryv’s deal tracking is lighter and built around service jobs rather than complex sales cycles. You can track quotes, estimates, and invoices through stages. It works for tradespeople and local services but lacks deep pipeline customization.
4. 通信工具
Freshsales CRM： Built-in phone, email, chat, and SMS run inside a unified inbox. Freshsales also connects with WhatsApp Business, Facebook Messenger, and LINE for omnichannel reach. Personalized bulk emails let you send and track campaigns at scale.
瑟里夫： The Thryv Command Center pulls email, SMS marketing messages, social DMs, and web chats into one feed. TeamChat handles internal staff conversations. Phone calls integrate but Thryv is less call-centric than Freshsales.
5. Online Booking & Appointments
Freshsales CRM： Freshsales doesn’t include native online booking. You’d connect Calendly or another tool to schedule appointments. This works fine but adds another subscription.
瑟里夫： Online booking is built right into the platform. Customers book appointments 24/7 without calling, which Thryv reports drives a 61% jump in bookings for typical users. This feature alone makes Thryv attractive for salons, contractors, and other appointment-driven services.
6. Website & Online Presence
Freshsales CRM： Freshsales doesn’t build websites. It does include web forms for capturing leads from your existing site. Most Freshsales users already have a website and just need to plug forms into it.
瑟里夫： Thryv includes a website builder so you can create a professional-looking site easily. It also auto-syncs your business info across 50+ listing sites including Google, Yahoo, and other directories. SEO services and enhanced local listings round out the online presence tools.
7. Payments & Invoicing
Freshsales CRM： Freshsales focuses on closing deals, not collecting payments. Invoicing is handled through integrations with Stripe, QuickBooks, or similar tools. This keeps Freshsales lean but means another tool in your stack.
瑟里夫： ThryvPay is a built-in payment processor designed for service-based small businesses. Digital document signing speeds up invoice approvals so you get paid faster. Many service businesses pick Thryv specifically for this combo.
8. 报告与分析
Freshsales CRM： Freshsales ships with around a dozen predefined sales reports that are fully customizable. Reports and AI insights help track team performance and forecast revenue. Pro and Enterprise plans add more advanced dashboard and analytics features.
瑟里夫： Thryv’s analytics focus on website traffic and campaign performance rather than sales pipeline metrics. Website Analytics and Campaign Analytics show how marketing efforts measure up. The view is broader but shallower than what sales teams typically need.
9. 集成
Freshsales CRM： Around 385 integrations cover Google, Microsoft 365, Slack, Zoom, and other freshworks products. Tight integration with Freshdesk and Freshmarketer is a plus. Native connectors for non-Freshworks third-party tools are limited compared to HubSpot.
瑟里夫： Thryv connects with QuickBooks, major payment processors, and email platforms. The integration list is shorter than Freshsales because Thryv tries to do everything in-house. Zapier helps fill gaps for less common workflows.
10. Mobile Apps & Field Use
Freshsales CRM： The Freshsales mobile app for iOS and 安卓 supports offline access and call logging. Field reps update deals from anywhere with a working browser or app. This is great for outside sales teams who 旅行 经常。
瑟里夫： Thryv’s mobile app handles appointments, customer interactions, and quick invoicing on the go. Service techs can pull up client portal estimates and process payments at the job site. Both apps are solid but serve very different daily workflows.
定价与成本
让我们来并排比较一下这些定价方案。
| 计划 | Freshsales CRM | 瑟里夫 |
|---|---|---|
| 自由的 | $0（3 位用户） | Free Plan (limited) |
| 入口 | Growth — $9/user/month | Command Center — $20/user/month |
| 中级 | 专业版——每用户每月 39 美元 | Business Center — Custom |
| 最高计划 | Enterprise — $59/user/month | Marketing Center — $244/month |
| 免费试用 | 21天，无需信用卡 | 仅限演示 |
| 入职费 | 没有任何 | $250 one time |
Freshsales CRM： Freshsales offers strong pricing for small to medium sized businesses. The Growth plan at $9/user/month is hard to beat for a sales-focused crm with AI built in. Pricing has dropped over the years and now sits 2 to 3 times lower than it used to be.
瑟里夫： Thryv pricing is harder to evaluate without a sales call. The $20/user/month entry point looks fair, but the $250 one time onboarding fee adds upfront cost. You’re paying for a bundled platform, not just a crm — so compare it against the total cost of buying separate tools.
💡 专业提示： If you only need a crm, Freshsales costs less per year. If you’d otherwise pay for a website, booking tool, and crm separately, Thryv may save money overall.
不同场景
| 如果您需要…… | 选择 | 为什么 |
|---|---|---|
| 预算紧张 | Freshsales CRM | $9/user/month vs $20/user/month |
| Pure sales crm | Freshsales CRM | True crm with AI lead scoring |
| 一体化平台 | 瑟里夫 | Bundles crm, website, booking |
| Online booking | 瑟里夫 | Built-in 24/7 appointments |
| Sales team focus | Freshsales CRM | Pipeline, deals, forecasting |
| Service business | 瑟里夫 | ThryvPay, client portal estimates |
| 适合初学者 | Freshsales CRM | 21-day trial, no credit card |
💰 您的预算
Freshsales is more affordable on entry-level plans and has no onboarding fee. Thryv has a $250 one time onboarding fee plus higher monthly costs.
🔌 您的技术栈
Freshsales connects with Google Workspace, Microsoft 365, Slack, Zoom, and other freshworks products. Thryv replaces several tools so you may not need as many integrations.
📝 您的销售流程
If your work centers on multi-stage sales pipelines, Freshsales fits better. If your work centers on appointments, invoices, and reviews, Thryv fits better.
🎓您的经验水平
Freshsales has an intuitive interface that’s easy to learn for first-time crm users. Thryv covers more ground, so the initial learning curve is steeper despite the included onboarding.
🆓 免费试用和演示
Freshsales offers a 21-day free trial with no credit card required and a free plan for 3 users. Thryv has a free plan with limited features but mostly funnels prospects into a sales demo.
🛟 支持选项
Freshsales provides 24/5 support across all plans via phone, chat, and email. Thryv offers 24/7 support to help users maximize the platform, which can be a deciding factor for late-night service work.
切换指南
已经在使用这些工具之一了吗？如果您切换到其他工具，以下是您可能遇到的情况。
🔄 Switching from Freshsales CRM to Thryv?
✅ 你将获得：
- Built-in website builder and enhanced local listings
- 24/7 online booking and a secure client portal
- ThryvPay invoicing so customers pay you faster
❌ 你会失去什么：
- Freddy AI lead scoring and deal predictions
- Around 385 integrations with mainstream sales tools
- Multiple custom sales pipelines and forecasting reports
📋 如何切换：
- Export contacts, deals, and notes from Freshsales as a CSV file
- Sign up for Thryv and book the included onboarding session
- Import customer data and rebuild appointment workflows in Thryv
🔄 Switching from Thryv to Freshsales CRM?
✅ 你将获得：
- Freddy AI for lead scoring and deal predictions
- Lower monthly cost with no onboarding fee
- Stronger sales pipeline and reporting tools
❌ 你会失去什么：
- Native website builder and listing site sync
- Built-in client portal estimates and online payments
- 24/7 online booking system
📋 如何切换：
- Export your contacts and history from Thryv to CSV
- Start a 21-day free trial of Freshsales — no credit card required
- Import data, set up pipelines, and connect a separate booking or website tool
我们的评测没有涵盖的内容
This comparison focused on small to medium sized businesses choosing their first crm or all-in-one platform. We didn’t test enterprise-level deployments with 500+ seats or evaluate how either tool performs in healthcare or other regulated industries. Our observations are based on the February 2026 versions — features may have changed since then. If you need deep API customization or run a large multi-location operation, your needs may differ from what we’ve covered here.
最终判决
| 类别 | 优胜者 |
|---|---|
| 💰 定价 | Freshsales CRM |
| 🚀 CRM核心功能 | Freshsales CRM |
| 🤖 AI & 自动化 | Freshsales CRM |
| 📅 Online Booking | 瑟里夫 |
| 🌐 Website & Local SEO | 瑟里夫 |
| 💳 Payments & Invoicing | 瑟里夫 |
| 👶 易用性 | Freshsales CRM |
| 🔌 集成 | Freshsales CRM |
| 🏆 总冠军 | Freshsales CRM |
🏆 优胜者：FRESHSALES CRM
Freshsales CRM 在 8 个类别中赢得了 5 个。
最适合： Sales teams, growing startups, small to medium sized businesses focused on closing deals
Freshsales CRM and Thryv are two very different products built for different jobs. Freshsales is a true crm software focused on sales pipelines, lead scoring, and deal management. Thryv is a small business operations platform that includes crm features alongside marketing, website, and booking tools.
Thryv is excellent for service-based small businesses that want one platform for everything. It earns its place for salons, contractors, and other appointment-driven local businesses that benefit from the client portal, ThryvPay, and online booking.
However, if you mainly need to manage sales activities, track leads, and close deals, Freshsales is the better choice. The Free plan, lower entry pricing, Freddy AI, and 21-day free trial make it easy to start. Plus there’s no $250 one time onboarding fee to budget around.
Freshsales CRM 的更多比较
以下是Freshsales CRM与其他竞争对手的对比：
Freshsales 在以下方面胜出： Lower entry-level pricing, simpler setup for new account creation, faster time to value for small teams
HubSpot 在以下方面胜出： Larger app marketplace, deeper marketing automation, stronger free CRM with unlimited users
Freshsales 在以下方面胜出： Cleaner intuitive interface, more polished Freddy AI co-pilot, tighter integration with other freshworks products
Zoho CRM 的优势在于： Wider Zoho One bundle, more advanced customization, broader range of native apps for sales and marketing
Freshsales CRM 与 CRM 的比较 管道驱动
Freshsales 在以下方面胜出： Built-in phone, email, chat, and SMS in one inbox, AI lead scoring on lower tiers, free plan for up to 3 users
Pipedrive 获胜： Pipeline-first design loved by sales-led teams, simpler reporting, lighter feature set for solo reps
Freshsales CRM 与 Salesforce 的比较
Freshsales 在以下方面胜出： Far lower cost for small to medium sized businesses, faster onboarding without consultants, less overhead to maintain
Salesforce 的优势在于： Massive AppExchange marketplace, enterprise-level controls, deeper customization for complex sales orgs
相比之下，Thryv 的更多
以下是Thryv与其他竞争对手的对比：
瑟里夫 vs GoHighLevel
Thryv 获胜理由： Easier learning curve for non-technical owners, dedicated 24/7 support, polished client portal experience
GoHighLevel 获胜： Stronger marketing automation, agency-friendly pricing, deeper funnel and pipeline customization
瑟里夫 vs 基普
Thryv 获胜理由： Built-in website builder and listing sync, ThryvPay invoicing, online reputation management tools
Keap 获胜理由： Stronger email marketing automation, more advanced sales pipeline, better fit for online coaches and consultants
Thryv 获胜理由： Built-in online booking, website builder, and ThryvPay all in one bill, designed for service-based small businesses
HubSpot 在以下方面胜出： Free crm tier with unlimited contacts, deeper marketing analytics, larger third-party app marketplace
瑟里夫 vs ActiveCampaign
Thryv 获胜理由： Service-business operations like booking, invoicing, and reviews, simpler all-in-one bill, included onboarding setup
ActiveCampaign 在以下方面胜出： Far stronger email marketing automation, advanced segmentation, lower entry-level pricing for marketing-only needs
常见问题解答
Freshsales是CRM系统吗？
Yes, Freshsales is a customer relationship management platform built for sales teams. It centralizes customer data, tracks deals, and includes Freddy AI for lead scoring. The platform suits small to medium sized businesses that want a true crm software without enterprise overhead.
Thryv是用来做什么的？
Thryv is used to help small businesses reach more customers, stay organized, and get paid faster. It bundles crm, website builder, online booking, sms marketing messages, and a client portal in one tool. The platform serves more than 50,000 local businesses across the U.S., Canada, and Australia.
Thryv 是一个客户关系管理系统（CRM）吗？
Thryv includes crm features but is broader than a traditional crm software. It also handles invoicing, scheduling, marketing, and online reputation management. So it’s a small business platform that contains crm rather than a pure crm.
Freshsales免费套餐允许的最大用户数量是多少？
The Freshsales free plan supports up to 3 users with most core features included. This makes it an excellent value for solo founders and tiny teams testing the platform. You can upgrade later without losing your customer data.
Thryv有合同吗？
Thryv typically requires a service agreement and a $250 one time onboarding fee for paid packages. Contract length and cancellation terms vary by plan and region. Read the agreement carefully and ask about cancellation rules before you sign.
Why does login sometimes show a verification page that takes a few seconds to load?
Both platforms use Cloudflare-style bot protection to keep your customer data safe. You may briefly see a “Checking your browser before proceeding” or “verifying you are human” screen with a Ray ID before the connection completes. After verification successful waiting ends — usually a few seconds — the app loads. If the page tells you to wait while verifying, just give it a moment so you can view this site properly without interrupting the technology that protects your account.
How do Freshsales CRM and Thryv handle 安全?
Both vendors use encryption in transit and at rest to protect customer information. Freshworks publishes details on its trust center, and Thryv lists certifications on its security page. Each tool also gives admins the ability to set role-based permissions across teams.
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