Escolhendo o certo CRM is time-consuming; You need something that fits just right.
Zendesk vs Instantly are two big names, but which one actually works better for you?
It isn’t very clear. You don’t want to waste time or money on the wrong choice.
Imagine your customer support team struggling with slow responses and missed tickets.
Or, picture your sales team losing leads because their tools aren’t connected.
You need a system that’s easy to use and helps your team work better.
Let’s break down Zendesk vs Instantly. We’ll look at the key differences and help you figure out which tool is the real winner for your negócios in 2025.
Visão geral
To give you a real sense of these tools, we didn’t just read reviews.
Our team dove in, setting up accounts and testing key features like ticket management and automação.
This hands-on experience lets us deliver a practical comparison.
Ready to give Instantly a try? Experience the speed and simplicity of a modern lead generation tool.
Preços: It has a free trial. The premium plan starts at $37.9/month.
Principais características:
- Warmup & Deliverability
- Automated Sequences
- Análise avançada
Ready to see if Zendesk is your perfect match? Check out our in-depth Zendesk review!
Preços: It has a free trial. The premium plan starts at $19/month.
Principais características:
- Omnichannel support
- AI-powered bots
- Advanced analytics
What is Instantly?
Instantly focuses on lead generation. It helps you warm up email lists.
Then, it automates outreach. It’s about getting more leads faster.
Explore também nossos favoritos Instantly alternatives…
Nossa opinião
O Instantly é uma ferramenta valiosa para empresas que desejam aumentar seus esforços de divulgação.
Principais benefícios
- Alcance multicanal: Conecte-se com clientes em potencial por e-mail, LinkedIn, Twitter e muito mais.
- Mensagens personalizadas: Adapte suas mensagens a cada destinatário.
- Acompanhamentos automatizados: Esteja sempre em evidência sem precisar levantar um dedo.
- Análise detalhada: Acompanhe seu progresso e identifique o que está funcionando.
Preços
- CRM de crescimento: US$ 37,9/mês, assentos ilimitados.
- Hiper CRM: US$ 77,6/mês, assentos ilimitados.
Prós
Contras
What is Zendesk?
Zendesk. It’s a big name in customer service. You’ve probably heard of it.
They help businesses manage customer interactions.
Think tickets, chat and help centers. It keeps things organized.
Explore também nossos favoritos Alternativas ao Zendesk…
Principais benefícios
Zendesk helps you make customers happy and helps your team work better.
- Makes Customers Happier: Businesses using Zendesk see customers get 25% happier. That’s a big deal!
- All Talks in One Spot: Handle all messages from one place. No more jumping around.
- Smart Help: It does easy tasks for you. This lets your team fix harder problems.
- Self-Help Guides: You can make a help page. Customers can find answers themselves. This reduces questions by 15%.
- AI Smart Tools: It uses smart computer help. This means quicker and better answers for customers.
Preços
All the plans will be billed annually.
- Support Team: US$ 19/mês.
- Suite Team: US$ 55/mês.
- Suite Professional: $115/month.
- Suite Enterprise: Talk to Sales.
Prós
Contras
Comparação de recursos
We need to compare these tools based on what they do best.
Zendesk is for support. Instantly is for cold emailing. Let’s look at the features that matter most for each job.
1. Core Focus and Goal
- Instantly: Focuses on cold emailing and sales engagement. Its main goal is to generate verified leads and book meetings.
- Zendesk: Focuses on customer support software for handling support requests. The goal is customer satisfaction.
2. Ticketing Systems
- Instantly: Does not have a ticketing system. The unified caixa de entrada is for managing replies to cold emails.
- Zendesk: Has a complete ticketing system. It handles support tickets from multiple channels for customer conversations.
3. Cold Email and Outreach Campaigns
- Instantly: Built for cold emailing and sales engagement. It lets you send thousands of cold emails and build separate campaigns.
- Zendesk: Is not a tool for cold outreach campaigns.
4. Email Warmup and Deliverability
- Instantly: Offers unlimited email warmup for all your sending accounts. This protects sender reputation and keeps cold emails out of the spam folder.
- Zendesk: Does not have these deliverability network features.
5. Lead Finding and Database
- Instantly: Has the Instantly Lead Finder, which uses a B2B lead database to find verified leads and build lead lists.
- Zendesk: Zendesk Sell has lead features, but Instantly is more specialized for finding and enriching leads for cold outreach.
6. Management of Email Accounts
- Instantly: Instantly lets users connect unlimited email accounts on most plans, allowing for inbox rotation to scale your outreach.
- Zendesk: Zendesk’s pricing structure is per agent. Adding sending accounts is not its focus.
7. Automated Workflows
- Instantly: Instantly AI uses advanced automations like smart scheduling and follow ups to scale your outreach campaigns.
- Zendesk: Uses automated workflows for support to handle repetitive tasks and route support requests.
8. AI Capabilities
- Instantly: Instantly AI features include a Copilot and Reply Agent for writing personalized emails and managing replies for cold outreach.
- Zendesk: Offers ai for agents, like Copilot. This helps support agents with responses and reduces response time.
9. Third-Party Integrations
- Instantly: Offers integrations, like Zapier integration, but its marketplace is smaller and more focused on sales strategies.
- Zendesk: Offers a huge Zendesk Marketplace for third-party integrations. You can connect it with many other tools.
What to Look For When Choosing CRM Software?
- Customer Support Focus:
- Do you need full Zendesk’s customer support software or just lead generation?
- How well does the desk software manage your ticket systems?
- Scalability and Flexibility:
- Does the plan includes enough unlimited accounts to grow your business?
- Can you create custom workflows and custom apps on the platform?
- Integrations and Dados:
- Does it integrate with key systems like salesforce?
- How securely is your customer data and sensitive information (like order history) managed?
- Customer Engagement:
- Does it offer an agent workspace to respond to social messaging from multiple languages?
- What is the process for email validation to protect your sending reputation for email marketing?
- Outreach Capabilities (If Sales is Key):
- Does the tool offer automated outreach to potential clients and help close deals?
- How effectively does it track response rates and campaign analytics from your email campaigns?
- Performance and Reporting:
- Can you easily view reporting and analytics zendesk to measure your team’s performance?
- What features help avoid costly tempo de inatividade and maintain a high email deliverability metric?
- Facilidade de uso:
- Is the system user-friendly for pequenas empresas or a large company?
- Are there existing knowledge base and help center articles to reduce training time?
- AI and Automation:
- Can the AI help with crafting subject lines or quickly respond to a campaign?
- Does the AI help mark leads or filter out the spam filters?
- Total Cost and Value:
- What is the total cost when considering all the new features and upgrades for many customers?
- Does the initial growth plan offer enough standout features to provide the best tool for an informed decision?
Veredicto final
After looking closely at both tools, we choose Instantly. Why?
It’s the clear winner for finding new business and scaling outreach.
Instantly turns leads into meetings with its campaign construtor and ability to send emails from many email account addresses.
While Zendesk support and the larger Zendesk Suite are excellent for customer service, Instantly gives sales teams more features.
You can target with custom variables and even use LinkedIn URL data.
This focus helps instantly users fazer informed decisions.
Our team tested both in the browser, making sure we give you the best advice.
For B2B growth, Instantly wins.
More of Instantly
Here’s a comparison of Instantly with its alternatives, highlighting their unique strengths:
- Instantly vs Apollo: Instantly excels in rapid email outreach and integrated warm-up features. Apollo provides a larger lead database and a comprehensive sales intelligence platform.
- Instantly vs Snov IO: Instantly focuses on deliverability and scalable cold email campaigns. Snov IO offers a broader suite including email finding, verification, and a CRM.
- Instantly vs Hunter IO: Instantly offers advanced cold email sequences and campaign management. Hunter IO is primarily used for email finding and verification, with basic sending.
- Instantly vs Reply IO: Instantly is known for unlimited warm-up and robust email-focused automation. Reply IO provides a multi-channel sales engagement platform, including LinkedIn.
- Instantly vs UpLead: Instantly specializes in maximizing email deliverability for outreach. UpLead focuses on providing highly accurate B2B contact data for prospecting.
- Instantly vs Mailshake: Instantly streamlines high-volume cold email campaigns with a built-in lead finder. Mailshake emphasizes personalized outreach with email and social touchpoints.
- Instantly vs Lemlist: Instantly offers unlimited email accounts for scalable warm-up and sending. Lemlist focuses on hyper-personalization, including images and multi-channel sequences.
- Instantly vs Woodpecker: Instantly provides unlimited email warm-up with AI-powered optimization. Woodpecker is known for its strong deliverability features and sophisticated campaign logic.
- Instantly vs Smartlead: Instantly combines lead finding with robust campaign management. Smartlead prioritizes advanced deliverability optimization for large-scale outreach.
- Instantly vs Saleshandy: Instantly offers an all-in-one solution for cold email automation. Saleshandy provides email outreach with deliverability tools and a lead finder.
- Instantly vs Klenty: Instantly focuses on email deliverability and simplified campaign setup. Klenty is a sales engagement platform with deeper CRM integrations and advanced cadences.
- Instantly vs Warmbox: Instantly integrates email warm-up within its outreach suite. Warmbox is a dedicated, specialized tool for enhancing email sender reputation.
- Instantly vs Maildoso: Instantly emphasizes unlimited warm-up and scaling cold email. Maildoso focuses on cost-effective email infrastructure and inbox rotation for deliverability.
- Instantly vs Manyreach: Instantly offers tiered monthly plans for features. Manyreach provides credit-based pricing with comprehensive features available from the start.
- Instantly vs Warmy: Instantly’s platform includes a streamlined warm-up. Warmy is a dedicated deliverability tool with detailed analytics and authentication features.
More of Zendesk
Here’s a brief comparison of Zendesk with these software solutions:
- Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
- Zendesk vs Gohighlevel: GoHighLevel helps marketing groups and small business owners. It’s a full sales tool. It helps your own business grow. Zendesk is mostly a customer help tool. It helps your support team handle customer questions.
- Zendesk vs Keap: Zendesk specializes in robust customer support and ticketing; Keap offers extensive sales and marketing automation for small businesses.
- Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
- Zendesk vs Folk: Zendesk offers powerful customer support for diverse interactions; Folk emphasizes collaborative contact organization and streamlined relationship management.
- Zendesk vs Instantly: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk vs Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
- Zendesk vs Capsule CRM: Zendesk provides robust customer support and ticketing; Capsule CRM is a simplified contact management and sales tracking system.
- Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
- Zendesk vs Freshsales: Zendesk emphasizes strong customer support solutions, while Freshsales CRM is designed for sales automation, deal tracking, and lead management.
- Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level CRM with broad sales, marketing, and service clouds.
Perguntas frequentes
Which is better for large teams, Zendesk or Instantly?
Zendesk’s enterprise plan offers robust features and scalability, making it better for large teams. Instantly focuses on email outreach, not broad customer service software.
Can Zendesk handle omnichannel support?
Yes, Zendesk provides omnichannel support, integrating mídia social channels, live chat, and email to ensure seamless customer interactions.
How does Zendesk improve response time?
Zendesk’s automated workflows and ticket creation features help reduce response time. Metrics are tracked, and repetitive tasks are automated for efficiency.
Is Zendesk user-friendly and easy to use?
Zendesk is designed to be user-friendly, but the initial setup can be complex. However, the ease of use improves once the system is configured.
Does Instantly offer third-party integrations?
Instantly offers some third-party integrations, but its primary focus is email automation. Zendesk has far more third-party integrations.
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