Escolhendo o certo CRM is tough, right?
You’re stuck between Zendesk and Agile CRM, and honestly, they both look good.
But which one actually fits your negócios? Imagine your team struggling with clunky software.
Missed leads, unhappy customers, and wasted effort. It’s a headache!
Você precisa de um CRM that makes things easier, not harder, but which one, Zendesk vs Agile CRM, is better?
Plus, you need to think about the future. Will your choice still work in 2025?
This article breaks down Zendesk vs Agile CRM. We’ll show you the key differences so you can pick the winner for your business.
Visão geral
We’ve put both Zendesk and Agile CRM through their paces, testing features, usability, and support.
This hands-on experience allows us to provide a clear, practical comparison, helping you make an informed decision.
Ready to see if Zendesk is your perfect match? Check out our in-depth Zendesk review!
Preços: It has a free trial. The premium plan starts at $19/month.
Principais características:
- Omnichannel support
- AI-powered bots
- Advanced analytics
Agile CRM streamlines your sales, marketing, and support all in one platform. Explore it!
Preços: It has a free plan. The premium plan starts at $8.99/month.
Principais características:
- Project management
- Gamification
- Telephony
What is Zendesk?
It’s your support hub. Do customers have issues?
Zendesk handles them. Think tickets, chat, and helpful tools.
Explore também nossos favoritos Alternativas ao Zendesk…
Principais benefícios
Zendesk helps you make customers happy and helps your team work better.
- Makes Customers Happier: Businesses using Zendesk see customers get 25% happier. That’s a big deal!
- All Talks in One Spot: Handle all messages from one place. No more jumping around.
- Smart Help: It does easy tasks for you. This lets your team fix harder problems.
- Self-Help Guides: You can make a help page. Customers can find answers themselves. This reduces questions by 15%.
- AI Smart Tools: It uses smart computer help. This means quicker and better answers for customers.
Preços
All the plans will be billed annually.
- Support Team: US$ 19/mês.
- Suite Team: US$ 55/mês.
- Suite Professional: $115/month.
- Suite Enterprise: Talk to Sales.
Prós
Contras
What is Agile CRM?
Agile CRM. It’s for sales and marketing.
Manage contacts and track deals. Grow your negócios easily.
Explore também nossos favoritos Agile CRM alternatives…
Nossa opinião
Want to streamline your sales and marketing? Agile CRM prefers a free plan for up to 10 users. Experience its powerful features risk-free! Start your free trial today.
Principais benefícios
- Budget-friendly: Offers a free plan for up to 10 users.
- Gamification features: Motivate your sales team with points and rewards.
- Built-in telephony: Make and receive calls directly within the platform.
Preços
Agile CRM has a generous free plan forever! If you need more, here are your options:
- Livre: Up to 10 users.
- Iniciante: $8.99
- Regular: $29.99
- Empresa: $47.99
Prós
Contras
Comparação de recursos
Let’s look closely at what each tool offers. We will compare nine key features side-by-side.
This helps you see where Zendesk wins and where Agile CRM is stronger.
1. Core System Functionality
- Zendesk’s customer support software is its main strength. It is a powerful desk software built for handling a high volume of support requests.
- The core focus is making the customer experience excellent.
- Agile CRM offers a true all in one crm system.
- It combines sales automação and marketing automation into one tool.
2. Ticketing System
- Zendesk has an industry-leading ticketing system.
- Managing support tickets is easy in the centralized agent workspace.
- This design helps support agents quickly respond to customer interactions.
- Agile CRM also has ticketing systems.
- They work well for small and medium businesses, but they are less advanced than Zendesk’s tool.
3. Reporting and Analytics
- The reporting and analytics zendesk offers are very detailed.
- You can deeply check your support team’s performance.
- This ability helps you better optimize the customer support processes.
- Agile CRM has strong analytics too.
- Its focus is more on the sales team and tracking the sales process metrics.
4. Sales and CRM Tools
- Zendesk offers Zendesk Sell for the sales team. This separate part helps manage the sales process.
- Agile is built as a complete crm from the ground up.
- It handles all customer dados and lead tracking.
- Agile’s tools for sales enablement are a key benefit for the entire company.
5. Knowledge Base and Help Center
- Zendesk provides a fantastic knowledge base and a strong help center.
- It helps many customers find answers through self-service.
- Agile CRM also has a help center.
- However, Zendesk’s version is often easier to use and better for building extensive center articles.
6. Multichannel Communication
- The Zendesk Suite handles customer interactions easily across multiple channels.
- This includes integrated live chat and social messaging.
- Agile CRM also supports multiple channels.
- It is very good for tracking web engagement and leads coming from the browser.
7. Integrations and Customization
- The Zendesk Marketplace has thousands of integrations and custom apps.
- This allows for complex custom workflows and ability to connect with other tools.
- Agile CRM has good integrations.
- You can use custom fields to track specific customer data inside the crm system.
8. Security and Data Handling
- Segurança zendesk offers is a key feature, especially for large companies.
- It is built to protect sensitive information and customer data. This high level of security is reliable.
- Agile CRM also takes good care of your data.
- It is a reliable solution for handling customer data.
9. Target Market and Scalability
- Zendesk is trusted by enterprise clients globally. It constantly releases new features and is built to scale with large companies.
- Agile is often the better solution for pequenas empresas and small and medium businesses.
- It offers a better entry point with its lower total cost.
What to Look For When Choosing CRM Software?
Here are the key points to consider when choosing your CRM solution.
Look past the pricing and check the real value for your money.
- Feature Focus:
- Do you need a dedicated ticket systems for your support team or an all-in-one crm?
- Does the user interface feel intuitive for your current employees?
- Sales and Marketing:
- How strong are the sales marketing tools, like landing pages and email marketing?
- Do you need accurate sales forecasting to predict revenue generated in 2025?
- Support and Service:
- Is multilingual support a requirement for your customers queries?
- Does the platform offer great support and access to community forums?
- Cost and Access:
- Is there a free version to test the platform before you commit?
- Are there any unexpected setup fee or extra costs for advanced users?
- Integration and Data:
- Can the platform easily integrate with your other services?
- Can you track detailed order history for your ecommerce crm needs?
- Usability and Implementation:
- Do they offer easy implementation and resources to reduce costly tempo de inatividade?
- Can you find in-person or online training for your management?
Veredicto final
If you want to streamline support and boost customer satisfaction, Zendesk is our top pick.
It helps centralize all your customer conversations. Plus, it has amazing functionality for support teams.
Agile CRM is a good choice if you need a full cloud-based CRM to manage your sales pipeline and customer relationships.
But Zendesk wins for better support. While Salesforce Service Cloud is a major player, Zendesk is easier to use.
We’ve tried both, and Zendesk made our support work easier.
More of Zendesk
Here’s a brief comparison of Zendesk with these software solutions:
- Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
- Zendesk vs Gohighlevel: GoHighLevel helps marketing groups and small business owners. It’s a full sales tool. It helps your own business grow. Zendesk is mostly a customer help tool. It helps your support team handle customer questions.
- Zendesk vs Keap: Zendesk specializes in robust customer support and ticketing; Keap offers extensive sales and marketing automation for small businesses.
- Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
- Zendesk vs Folk: Zendesk offers powerful customer support for diverse interactions; Folk emphasizes collaborative contact organization and streamlined relationship management.
- Zendesk vs Instantly: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk vs Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
- Zendesk vs Capsule CRM: Zendesk provides robust customer support and ticketing; Capsule CRM is a simplified contact management and sales tracking system.
- Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
- Zendesk vs Freshsales: Zendesk emphasizes strong customer support solutions, while Freshsales CRM is designed for sales automation, deal tracking, and lead management.
- Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level CRM with broad sales, marketing, and service clouds.
More of Agile CRM
Here’s a brief comparison of Agile CRM with these software solutions:
- Agile CRM vs Pipedrive: Agile CRM offers a broader range of marketing automation features and a built-in help desk. At the same time, Pipedrive focuses on intuitive visual sales pipeline management for sales teams.
- Agile CRM vs GoHighLevel: Agile CRM is an all-in-one platform with CRM, sales, marketing, and service features. It’s often praised for its free plan and good support for smaller businesses. GoHighLevel is built for marketing agency needs.
- Agile CRM vs Keap: Agile CRM is more affordable and offers a more intuitive interface for core CRM functions. Comprado provides powerful marketing automation and e-commerce capabilities with a steeper learning curve.
- Agile CRM vs ActiveCampaign: Agile CRM provides an all-in-one platform with a built-in help desk and telephony, whereas ActiveCampaign excels in advanced marketing automation, segmentation, and detailed analytics.
- Agile CRM vs Hubspot: Agile CRM offers a competitive free plan and strong marketing automation for small businesses, while HubSpot provides a comprehensive, scalable suite of tools for larger enterprises.
- Agile CRM vs Clickfunnels: Agile CRM is an all-encompassing CRM with sales, marketing, and service features; ClickFunnels is a specialized tool for building sales funnels and automating sales processes.
- Agile CRM vs Folk: Agile CRM is a comprehensive suite that includes sales, marketing, and support, while Folk emphasizes simplified, collaborative contact management and organization.
- Agile CRM vs Instantly: Agile CRM provides an all-in-one solution for sales, marketing, and customer service, while Instantly focuses on streamlined cold email outreach and deliverability.
- Agile CRM vs Clique para cima: Agile CRM is a dedicated CRM solution, while ClickUp is a versatile productivity platform that includes CRM functionalities, project management, and task tracking.
- Agile CRM vs Monday CRM: Agile CRM is an integrated CRM with strong marketing and service automation, whereas Monday CRM offers a highly customizable visual workspace for managing various workflows.
- Agile CRM vs Capsule CRM: Agile CRM provides a comprehensive suite with marketing automation and robust reporting, while Capsule CRM is a simpler contact management and sales pipeline tracking solution.
- Agile CRM vs Insightly: Agile CRM emphasizes extensive automation across sales, marketing, and service, while Insightly offers strong project management capabilities integrated with CRM features.
- Agile CRM vs Freshsales CRM: Agile CRM provides robust marketing automation and a built-in help desk. At the same time, Freshsales CRM excels in sales-focused features like visual pipelines and AI-powered insights.
- Agile CRM vs Salesforce: Agile CRM is an affordable, user-friendly option for small to medium businesses, while Salesforce is an industry-leading, highly customizable enterprise-level CRM with extensive features.
Perguntas frequentes
What is the main difference between Zendesk and Agile CRM?
Zendesk focuses on customer service software and offers strong Zendesk support tools. Agile CRM is a full CRM with sales and marketing features. The comparison shows Zendesk excels in support, while Agile CRM is a broader CRM.
How does the price of Agile CRM vs Zendesk compare in 2025?
Agile CRM generally has a lower price point, especially for smaller businesses. Zendesk is more expensive but offers advanced support features. Check their websites for a detailed price comparison.
Can I integrate Zendesk with my existing tools?
Yes, zendesk offers many integration options. You can connect it with various apps for a seamless workflow. This helps create a 360-degree view of your customers.
Does Agile CRM have a dialer like Zendesk Sell?
Yes, Agile CRM includes a built-in dialer. While Zendesk Sell also has a dialer, Agile CRM is part of its all-in-one platform.
Is Zendesk customizable, and does it offer self-service options?
Yes, Zendesk is highly customizable. It offers strong self-service options, like a knowledge base, which allows customers to find answers independently, improving customer service efficiency.
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