Com dificuldade para escolher o certo acesso remoto Uma ferramenta para o seu negócio?
Você não está sozinho.
Many teams face this challenge, trying to find software that’s both powerful and easy to use.
The wrong choice can lead to wasted time, segurança risks, and frustrated employees.
We’re here to help you cut through the confusion between GoTo Resolve vs ISL Online to make an informed decision.
Visão geral
To give you the clearest picture, we’ve tested both GoTo Resolve and ISL Online.
Our team has thoroughly tested their features, ease of use.
And overall performance in real-world scenarios, so you can see how they truly stack up.
Pronto para simplificar seu suporte de TI? Experimente o GoTo Resolve agora mesmo! Experimente gratuitamente e junte-se a milhares de usuários!
Preços: Oferece um período de teste gratuito. O plano pago começa em US$ 23 por mês.
Principais características:
- Gestão de ativos
- Acesso desacompanhado
- Gerenciamento de patches
Pronto para fazer a escolha inteligente para acesso remoto em 2025? Experimente o ISL online e junte-se a milhares de pessoas!
Preços: Oferece um período de teste gratuito. O plano pago começa em US$ 34,90 por mês.
Principais características:
- Opção de implantação local
- Gerenciamento ilimitado dispositivos
- Personalização avançada
O que é o ISL Online?
What is ISL Online? It’s a powerful remote access solution.
It lets you connect to computers and mobile dispositivos from anywhere.
Think of it as your virtual bridge to any device. It’s known for being very secure and reliable.
Explore também os nossos favoritos. Alternativas online ao ISL…
Nossa opinião
Use o RealVNC com segurança para acesso remoto à área de trabalho! Deseja acesso remoto robusto e seguro para sua empresa? Experimente agora! Baixe o RealVNC agora mesmo!
Principais benefícios
- Opção 100% On-Premise: Você pode hospedá-lo em seus próprios servidores. Isso lhe dá controle total.
- Dispositivos/Usuários ilimitados: Uma única licença cobre um número ilimitado de dispositivos. Isso lhe permite economizar dinheiro.
- Recursos de segurança robustos: Utiliza criptografia de ponta a ponta. Seus dados permanecem privados.
- Identidade Visual Personalizada: Você pode adicionar o logotipo da sua empresa. Fica com uma aparência mais profissional.
- Integração de chat ao vivo: Converse com os clientes enquanto os ajuda.
- Wake On LAN: Ligar um computador remotamente.
- Gravação da sessão: Grave as sessões para fins de treinamento ou revisão.
Preços
A política de preços da ISL Online é simples. Eles oferecem diferentes planos:
- Padrão: $ 34,90/mês.
- Premium: US$ 54,90/mês
- Empresa: US$ 99,90/mês
- Pagamento por uso: US$ 0,25/min
Prós
Contras
O que é o GoTo Resolve?
So, what exactly is GoTo Resolve? Think of it as a complete toolkit for IT support.
It’s designed to help businesses manage and fix computer issues remotely.
This means you can help your employees or customers no matter where they are.
Explore também os nossos favoritos. Alternativas ao GoTo Resolve…
Nossa opinião
O GoTo Resolve é a solução de gerenciamento de TI completa e segura, com assistência de IA integrada e segurança de confiança zero.
Principais benefícios
O GoTo Resolve tem alguns recursos interessantes. Aqui estão seus melhores atributos:
- Monitoramento remoto: Ele monitora seus computadores. Ele alerta você sobre problemas.
- Sistema de emissão de bilhetes: Você tem direito a 25 chamados de suporte por mês. Isso ajuda a rastrear problemas.
- Gerenciamento de endpoints: Gerencie até 10 dispositivos. Mantenha-os seguros e atualizados.
- Tarefas automatizadas: Configure 3 ações automatizadas. Economize tempo em correções comuns.
- Suporte para dispositivos móveis: Compatível também com celulares e tablets. Conecte-se pelo seu celular.
- Segurança reforçada: Suas sessões estão seguras. Os dados permanecem privados.
Preços
O GoTo Resolve tem preços transparentes. Veja o que você recebe:
- Acesso remotoUS$ 23/mês
- Suporte Remoto Plus: $ 44/mês
- Gerenciamento padrão de endpoints: US$ 57/mês
- Gerenciamento Premium de Dispositivos Finais: Entre em contato para obter preços.
Prós
Contras
Comparação de recursos
Deciding between remote desktop software like GoTo Resolve (formerly LogMeIn Resolve/GoToAssist) and ISL Online requires a close look at their features.
This comparison details how both great tools help IT professionals provide remote assistance and manage remote devices.
1. Core Remote Access and Control
Both solutions offer fundamental remote control capabilities, screen sharing, and the ability for a support team to join a remote session.
- Acesse o Resolve: Provides fast and reliable remote access and remote control, including the ability for agents to support a remote user with either zero-download remote view or full remote session control via the desktop app or web console.
- ISL Online: Offers full remote control over remote devices with its ISL Light desktop app. It is considered an extremely easy and user friendly remote desktop solution for both the IT professional and the client end.
2. Proactive Support and IT Management
GoTo Resolve offers advanced features that move beyond reactive support, integrating RMM capabilities, whereas ISL Online focuses on pure remote support functionalities.
- Acesse o Resolve: GoTo Resolve offers proactive support through built-in Remote Monitoring and Management (RMM) tools like device monitoring, patch management, and remote execution, allowing IT professionals to triage problems and fix issues quicker before they impacto end users.
- ISL Online: Primarily functions as a dedicated remote support session and remote desktop software. It offers features like ISL AlwaysOn for unattended access, but its focus is less on proactive device monitoring and more on providing immediate remote assistance.
3. Unattended Access and Administrative Mode
The ability to access unattended computers is key for maintenance and performing tasks that require administrator rights.
- Acesse o Resolve: Supports unattended remote computers on Windows, Mac, and Android, and includes features like background file manager and remote terminal access to perform administrative tasks without interrupting the remote user.
- ISL Online: Offers robust unattended access via the ISL AlwaysOn agent, which requires an access password for security. It supports restarting a remote computer in administrative mode (admin rights) to perform privileged tasks.
4. Integrated Ticketing and Support Workflow
GoTo Resolve unifies the support process with modern helpdesk features, which is an extra feature compared to ISL Online’s pure connectivity focus.
- Acesse o Resolve: Integrates modern incident management and conversational ticketing, notably with Microsoft Teams, making it easy for users to receive requests and for agents to create, manage, and start a remote support session directly from the chat app.
- ISL Online: Provides high-quality connection for support sessions, but the core product does not include an integrated ticketing or helpdesk system. It focuses on the remote desktop connection itself, providing tools like session links to join a request.
5. Mobile Device Support and Connectivity
The need for mobile device support is growing, with agents needing to access android and ios devices or provide support from their own mobile device.
- Acesse o Resolve: Offers comprehensive mobile device support for remote devices running iOS, Android, and Chromebook. Agents can use the mobile app for remote control and even interactive camera share to assist with hardware issues.
- ISL Online: Provides good mobile support, allowing connections to and from android devices e ios devices using the ISL Light app. It is a highly cross-platform solution to provide remote support.
6. Modelo de Licenciamento e Acessibilidade Financeira
The cost structure affects how an organization can scale its support team and manage new users.
- Acesse o Resolve: Licenses are typically priced per agent (technician) and often billed annually. The pricing can increase based on the inclusion of RMM and advanced features like endpoint protection.
- ISL Online: Employs a unique licensing model often based on the number of simultaneous or concurrent sessions. One license can support an unlimited users and an unlimited number of client machines or unattended machines, offering great features for scaling teams.
7. Security and Encryption Standards
Both solutions prioritize maximum security for their support capabilities, which is crucial for regulated industries dealing with sensitive information or dados.
- Acesse o Resolve: Built with a security-first, zero trust architecture. It includes robust security with multi-factor authentication and two factor authentication, ensuring banking-grade encryption for remote support session data.
- ISL Online: Complies with strict security standards, using a strong end-to-end encryption (AES 256-bit) and two factor authentication to secure the access password and all data transferred during a remote session.
8. Deployment Options
Deployment flexibility is a major difference, particularly for larger organizations and those in regulated industries.
- Acesse o Resolve: Primarily a cloud-based service, simplifying setup and maintenance for the support team and clients.
- ISL Online: Provides both a robust cloud license and a Self-Hosted/private cloud option. This allows IT environments to gain full control over their data and infrastructure, a key requirement for highly regulated industries like health care.
9. Personalização e Marca
The user interface and branding options help to maintain a consistent professional presence for the IT professionals.
- Acesse o Resolve: Offers customization and branding options, although its user interface and workflow is designed to be a unified, all-in-one app experience.
- ISL Online: Features custom branding and standard customization, allowing users to integrate their logo, change colors, and name the application, all through an intuitive interface.
O que levar em consideração ao escolher um software de acesso remoto?
- Recursos de segurança: Prioritize robust encryption and authentication.
- Facilidade de uso: Is it simple for both technicians and end-users?
- Compatibilidade da plataforma: É compatível com todos os seus sistemas operacionais (Windows, MacLinux, para dispositivos móveis)?
- Opções de implantação: Do you need cloud-based or self-hosted?
- Desempenho: Look for fast connection speeds and minimal lag.
- Estrutura de preços: Understand recurring costs and included features.
- Capacidades de integração: Does it work with your existing help desk or CRM?
- Suporte ao cliente: What kind of support does the vendor offer?
Veredicto final
Então, qual? remote access software wins?
For most businesses wanting an all-in-one solution, GoTo Resolve is our top pick.
It combines remote support with ticketing and automação, making IT tasks much easier.
However, if top-tier security and self-hosting are crucial, ISL Online is a fantastic alternative.
Its focus on performance and unique self-hosted option truly stands out.
We’ve thoroughly tested both and considered user reviews so that you can trust our advice.
Mais do GoTo Resolve
Já exploramos os recursos do GoTo Resolve, mas como ele se compara a outras soluções líderes de acesso remoto? Aqui está uma breve análise:
- GoTo Resolve vs TeamViewer: O TeamViewer oferece ampla compatibilidade multiplataforma e controle remoto robusto para diversos dispositivos.
- GoTo Resolve vs AnyDesk: O AnyDesk oferece conexões de alta velocidade e baixa latência, ideais para um trabalho remoto rápido e eficiente.
- GoTo Resolve vs Splashtop: A Splashtop se destaca em streaming de alto desempenho e soluções econômicas para diversas necessidades empresariais.
- GoTo Resolve vs. PC Remoto: O RemotePC oferece acesso permanente e recursos robustos de transferência de arquivos entre diversas plataformas.
- GoTo Resolve vs RealVNC Connect: O RealVNC Connect prioriza conexões diretas e seguras, com uma longa tradição em VNC.
- GoTo Resolve vs ISL Online: O ISL Online oferece implantação flexível na nuvem/local e recursos avançados de colaboração multissessão.
- GoTo Resolve vs BeyondTrust: A BeyondTrust é especializada em gerenciamento de acesso privilegiado e segurança de nível empresarial para sistemas críticos.
Mais conteúdo da ISL Online
Comparamos o ISL Online com as seguintes alternativas, destacando seus principais pontos fortes:
- ISL Online vs TeamViewer: O TeamViewer oferece ampla gama de recursos e integrações de nível empresarial.
- ISL Online vs AnyDesk: O AnyDesk é conhecido por sua incrível velocidade e cliente leve, que permite conexões rápidas.
- ISL Online vs Splashtop: O Splashtop se destaca no streaming de alto desempenho, sendo ideal para gráficos e vídeos.
- ISL Online vs PC Remoto: O RemotePC oferece acesso econômico e sempre ativo, além de suporte robusto para vários monitores.
- ISL Online vs RealVNC Connect: O RealVNC Connect oferece conexões diretas e seguras com opções de configuração avançadas.
- ISL Online vs GoTo Resolve: O GoTo Resolve integra-se. emissão de tickets de TI e gestão de ativos para suporte abrangente.
- ISL Online vs BeyondTrust: A BeyondTrust oferece segurança avançada e controle de acesso granular para empresas.
Perguntas frequentes
What is the main difference between GoTo Resolve and ISL Online?
GoTo Resolve is an all-in-one IT management tool with remote support, while ISL Online focuses primarily on high-performance remote access and offers a unique self-hosted option for greater control.
Can I use these tools from a web browser?
Yes, both GoTo Resolve and ISL Online offer access and session initiation through a web browser, making them convenient to use without extensive software installations.
Which solution is better for small businesses?
GoTo Resolve might be better for pequenas empresas seeking a comprehensive solution for IT management and support. ISL Online is excellent if you just need core remote access.
Do these services offer unattended access?
Yes, both GoTo Resolve and ISL Online provide unattended access. This means you can connect to and manage devices even when no one is physically present at the remote location.
Is there a free trial available for either service?
Typically, both GoTo Resolve and ISL Online offer free trials. This allows you to test their features and see how well they fit your specific remote support needs before committing to a purchase.
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