⚡ 簡単な評価:
- 価格: GoTo Resolve paid plans start at $23.75/month. ISL Online starts at $16.90/month.
- 最適な用途: GoTo Resolve suits teams that want ticketing plus remote support. ISL Online fits regulated industries that need pure リモートアクセス.
- 主な違い： GoTo Resolve is an all in one IT platform with conversational ticketing. ISL Online focuses on secure remote desktop software.
- 私たちのおすすめ： GoTo Resolve for most teams, thanks to its wider support capabilities and built-in オートメーション.
Both GoTo Resolve and ISL Online promise fast remote support.
But they solve two different problems for IT teams.
GoTo Resolve (now also branded LogMeIn Resolve) bundles ticketing, remote access, and endpoint protection.
ISL Online keeps things lean with secure remote desktop and unattended access.
This guide breaks down pricing, features, and security for both.
By the end, you will know which tool fits your support team.
概要
This GoTo Resolve vs ISL Online comparison covers pricing, core features, and ease of setup.
We also look at security, mobile device support, and who each tool serves best.
Our sources include official documentation, published pricing pages, and user reviews.
弊社のライター陣も、両プラットフォームを実際に操作して検証しました。
それらのメモは、以下の「チームが気づいたこと」のセクションに記載されています。
GoTo Resolve とは何ですか?
GoTo Resolveはオールインワンです IT管理 suite for support teams.
リモートサポート、チケット発行、 エンドポイント管理 1つのアプリで。
The tool replaced the older GoTo Assist product and now also carries the LogMeIn Resolve name.
Employees can submit and follow up on a request straight from Microsoft Teams.
A zero-trust security model asks each user to create personal signature keys.
🏆 受賞者：GoTo Resolve
Remote support, ticketing, and endpoint protection in one platform. Built for small and midsize teams that want to fix issues quicker.
GoTo Resolveの料金
Here is what GoTo Resolve costs in 2026. Let us break it down by plan.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| スターター | 月額23.75ドル | 小規模チームがスタートする |
| 成長 | 月額44.75ドル | Growing IT teams |
| 高度な | 月額63.75ドル | Multi-agent support teams |
| 完了 | 月額75ドル | Full endpoint management |
価格は2026年4月に確定しました。
無料トライアル: Yes. GoTo Resolve offers a 14-day free trial with no credit card required.
Free package: A limited free plan supports up to three agents, three devices, and three remote-control sessions per month.
📌 注記： You can add more agents and devices for an extra fee at the billing stage. Higher tiers unlock オートメーション and endpoint protection.
⚠️ 価格に関する注記： These figures come from the CSV pricing database. Some third-party sources list older Basic and Standard tiers at $79 and $190 per month billed annually. Always confirm current rates on the vendor billing page before you buy.
GoTo Resolveの主なメリット
Here is what makes GoTo Resolve worth a look:
- 会話型チケットシステム： Users create support tickets through Microsoft Teams and Slack. This simplifies how they receive requests and triage problems.
- オールインワンプラットフォーム： Remote support, ticketing, and endpoint management sit in one app. Centralizing tools improves how the support team works.
- ゼロトラストセキュリティ： Personal signature keys protect access. Two factor authentication adds another layer for new users.
- 積極的なサポート: Automated patch management and self-healing alerts fix issues before they escalate. This is proactive support in action.
- AI Assistance (GoPilot): Real-time troubleshooting advice can detect and resolve endpoint issues on demand.
- エンドポイント保護: Built-in antivirus and background device management keep remote devices safe without disrupting the user.
私たちのチームが気づいたこと
私たちの 作家 signed up for GoTo Resolve and ran everyday remote support tasks. Here is what stood out during that hands-on time:
GoTo Resolveの長所と短所
✅ メリット
- Microsoft TeamsとSlackを通じた会話型チケットシステム
- All in one platform with automation and endpoint protection
- 個人署名キーによるゼロトラストセキュリティ
- Free package for up to three agents and three devices
❌ デメリット
- Can feel pricey compared to lean remote access tools
- Some users report the site loading slowly on EU links
- Adding agents and devices raises the monthly cost
ISL Onlineとは何ですか?
ISL Online is remote desktop software for secure remote access.
It lets IT professionals see and control a computer from thousands of miles away.
Technicians start a remote session through the ISL Light app.
The ISL AlwaysOn app handles unattended access to unattended computers.
The company has kept a breach-free record for 22 years, which appeals to regulated industries.
ISLオンライン
A lightweight remote desktop tool with strong security. Trusted by over 5000 businesses for secure remote access.
ISLオンライン価格
Here is what ISL Online costs in 2026. The pricing structure is simple.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 無料トライアル | 15日間は0.00ドル | すべてのコア機能をテストしています |
| スターター | 月額16.90ドル | Solo IT professionals |
| 標準 | 月額34.90ドル | 小規模なサポートチーム |
| プレミアム | 月額54.90ドル | Regulated industries needing SSO |
価格は2026年4月に確定しました。
無料トライアル: Yes. The 15-day trial covers all essential features except multi-session and premium phone support.
Enterprise plans: ISL Online also offers enterprise plans and a Pay Per Use option for teams with heavy demand.
📌 注記： Licensing is based on concurrent connections. Every tier allows unlimited users and devices with no per-seat caps.
⚠️ 警告： The Starter plan skips SSO and premium support. Health care and finance teams that need SSO/SAML should budget for the Premium plan.
ISLオンラインの主なメリット
Here is why teams pick ISL Online:
- Maximum Security: AES-256 encryption and two factor authentication protect every connection. This suits regulated industries with sensitive information.
- 無制限のユーザー: All plans allow unlimited licensed users and managed devices. Fees do not climb as your team grows.
- Lightweight App: The client app is around 600kb. This makes setup fast and keeps performance smooth.
- Private Cloud: Teams can host a managed private cloud on-site. This gives full control over データ.
- クロスプラットフォーム: ISL Online runs on Windows, Mac, and Linux. It also supports Android and iOS デバイス。
- ライブチャットサポート: Human-operated live chat is open to all users, even during the trial period.
私たちのチームが気づいたこと
Our writer set up ISL Online and tested both attended and unattended sessions. Here is what stood out:
ISLオンラインのメリットとデメリット
✅ メリット
- AES-256 encryption with a breach-free 22-year record
- Unlimited users and devices on every plan
- Lightweight 600kb client for fast setup
- Live chat support open to trial users too
❌ デメリット
- No built-in ticketing or conversational ticketing
- 一部のユーザーから、サポートの応答時間が遅くなったとの報告がある。
- Fewer built-in automation and endpoint protection tools
機能比較
Ready to dig into GoTo Resolve vs ISL Online feature by feature?
We compare ten key areas so you can match each tool to your needs.
| 特徴 | 解決へ進む | ISLオンライン |
|---|---|---|
| 開始価格 | 月額23.75ドル | 月額16.90ドル |
| 無料プラン | ✅（エージェント3名） | ❌（試用版のみ） |
| 会話型チケット販売 | ✅ | ❌ |
| 無人アクセス | ✅ | ✅ |
| エンドポイント保護 | ✅ | ❌ |
| カスタムブランディング | ❌ | ✅ |
| ユーザー数無制限 | ❌ | ✅ |
| プライベートクラウド | ❌ | ✅ |
| 最適な用途 | All in one IT support | 安全なリモートアクセス |
1. Remote Support Sessions
解決へ進む: Technicians launch a remote support session from a web browser with no download. Multiple technicians can join one remote session using a nine-digit access code. They can view multiple monitors and share control during support sessions. A desktop app is also on hand for technicians who assist customers and clients each day.
ISLオンライン: ISL Online offers remote support through the ISL Light app. It provides remote support with file sharing, audio and video calls, and messaging during a remote session. Technicians get full control of remote computers once the client end approves. Screen sharing lets the remote user watch each step. It can provide remote support to a machine at home or in the office.
2. Conversational Ticketing and Help Desk
解決へ進む: This is where GoTo Resolve pulls ahead. Conversational ticketing lets users create tickets through Microsoft Teams and Slack. The helpdesk system supports ticket creation, drag-and-drop management, and progress tracking. This helps the support team receive requests and fix issues quicker.
ISLオンライン: ISL Online does not include a ticketing system. It focuses on the remote access and remote control side of support. Teams that need ticketing usually pair it with a separate help desk tool.
3. セキュリティと暗号化
解決へ進む: GoTo Resolve uses a zero-trust security model. Each user creates personal signature keys for access. Two factor authentication protects new users, giving admin rights holders extra peace of mind over sensitive data.
ISLオンライン: ISL Online brings AES-256 end-to-end encryption, two factor authentication, and user access management. Security fine-tuning and device permissions give admins full control. Its maximum security setup fits regulated industries that handle sensitive information.
⚠️ 警告： Both tools are secure, but only ISL Online publishes a 22-year breach-free record. For health care and finance, that track record can settle a buying decision.
4. Endpoint Protection and Automation
解決へ進む: GoTo Resolve adds endpoint protection with built-in antivirus. Proactive IT automation handles patch management and self-healing alerts. AI Insights detect system anomalies and resolve issues before a ticket is even needed.
ISLオンライン: ISL Online centers on remote assistance rather than endpoint management. It has fewer automation and endpoint protection tools. Teams that want built-in antivirus and patching will find GoTo Resolve a better match.
5. モバイルデバイスのサポート
解決へ進む: GoTo Resolve supports Windows, Mac, アンドロイド, and iOS. Mobile device management is built in. Users can grant a technician permission to access a mobile device camera for support.
ISLオンライン: ISL Online offers mobile device support for Android and iOS devices too. Its mobile support pairs with Windows, Mac, and Linux desktops. Android devices connect with a short session code. This cross-platform reach helps mixed IT environments.
6. ファイル転送
解決へ進む: GoTo Resolve allows file transfer during remote support sessions. There is no limit on file type or size. This makes it easy to install patches or move a large file mid-session.
ISLオンライン: ISL Online includes an easy file transfer tool and a file manager. You can move a file between connected computers to share documents or install programs. Both tools handle file transfer well.
7. 統合
解決へ進む: GoTo Resolve integrates with Slack and Microsoft Teams for ticket submission and support sessions. Powerful integrations let an organization start a remote session straight from Teams. This keeps the support workflow inside tools your employees already use.
ISLオンライン: ISL Online offers RDP tunneling without a VPN and integrations for admin workflows. It leans on its own apps rather than deep chat integrations. For pure remote access, that focus keeps things simple.
8. 無人アクセス
解決へ進む: GoTo Resolve enables background device management on unattended devices. Technicians run routine maintenance without disrupting the user. This background 能力 keeps devices patched overnight across remote devices.
ISLオンライン: ISL Online handles unattended access through the ISL AlwaysOn app. It reaches unattended remote computers and unattended machines even when no one is present. Administrative mode gives technicians administrator rights for deeper fixes.
9. Custom Branding and Administration
解決へ進む: GoTo Resolve keeps a simple, intuitive interface for technicians and end users. Its onboarding center helps new users get started fast. Branding options are lighter than ISL Online here.
ISLオンライン: ISL Online adds custom branding and standard customization for client machines. Administration tools cover user management and session recording. Session recording and session links help IT professionals 監査 each session. An access password and device permissions guard access. These unique features give admins deeper control.
10. 価格設定とコスト
Let us compare the pricing structure side by side.
| プラン | 解決へ進む | ISLオンライン |
|---|---|---|
| 無料トライアル | 14日間、カードなし | 15日間 |
| エントリ | 月額23.75ドル | 月額16.90ドル |
| 中 | 月額44.75ドル | 月額34.90ドル |
| より高い | 月額63.75ドル | 月額54.90ドル |
| トップ | 月額75ドル | エンタープライズ／カスタム |
解決へ進む: Paid plans start at $23.75/month and are billed annually. You get an all in one platform with ticketing, automation, and endpoint protection. The price is higher, but you pay for more support capabilities in one place. It gives you the ability to manage software and hardware from one console.
ISLオンライン: ISL Online starts lower at $16.90/month with unlimited users on every tier. Its licensing is based on concurrent connections, so cost stays flat as your team grows. For pure remote access, it is the cheaper entry point.
さまざまなシナリオ
| 必要な場合は | 選ぶ | なぜ |
|---|---|---|
| 最低価格 | ISLオンライン | 月額16.90ドルから |
| Ticketing + support | 解決へ進む | 会話型チケット発行機能を内蔵 |
| Regulated industries | ISLオンライン | AES-256 and breach-free record |
| エンドポイント保護 | 解決へ進む | 内蔵のウイルス対策機能とパッチ適用機能 |
| ユーザー数無制限 | ISLオンライン | No per-seat caps |
| オールインワンプラットフォーム | 解決へ進む | One app for the whole team |
💰 あなたの予算
ISL Online wins on entry price and flat, per-connection cost. GoTo Resolve costs more but folds several tools into one platform.
🔌 あなたの技術スタック
If your team lives in Microsoft Teams, GoTo Resolve fits neatly. If you need cross-platform reach across Windows, Mac, and Linux, ISL Online covers it.
🛠️ あなたのサポートスタイル
GoTo Resolve suits full-service help desks that manage tickets and devices. ISL Online suits teams that just need to connect and control quickly.
🎓 あなたの経験レベル
Both keep a user friendly, intuitive interface. ISL Online is quick to launch. GoTo Resolve rewards teams that use its great features and extra features.
🆓 無料トライアルとデモ
Try both before you buy. GoTo Resolve gives a 14-day trial with no card. ISL Online offers a 15-day trial period with nearly all features.
🛟 サポートオプション
GoTo Resolve offers 24/7 customer support by email, chat, and phone on paid plans. Both offer support for technical issues and connection issues. ISL Online opens live chat to every user, so you can receive support fast even on a trial.
切り替えガイド
既にこれらのツールのいずれかをご利用ですか？切り替える場合、どのような変更が想定されますか？
🔄 Switching from GoTo Resolve to ISL Online?
✅ 得られるもの：
- Lower entry price and unlimited users
- A lightweight app and private cloud option
- Custom branding for client machines
❌ 失うもの：
- Microsoft Teams内での会話型チケット発行
- ウイルス対策機能とエンドポイント保護機能を内蔵
- 自動パッチ管理
📋切り替え方法：
- Export your device list from GoTo Resolve
- Create an ISL Online account and install ISL Light
- Set up ISL AlwaysOn on your unattended machines
🔄 Switching from ISL Online to GoTo Resolve?
✅ 得られるもの：
- Conversational ticketing and a full help desk
- Endpoint protection with built-in antivirus
- Proactive automation and AI insights
❌ 失うもの：
- すべてのプランでユーザー数無制限
- The managed private cloud option
- Custom branding and Linux desktop support
📋切り替え方法：
- Note your active concurrent connections in ISL Online
- Create a GoTo Resolve account and set signature keys
- Connect Microsoft Teams and add your agents
私たちのレビューで取り上げられなかったこと
This comparison focused on small and midsize IT teams. We did not test large enterprise plans, deep API workflows, or bulk licensing for hundreds of seats. Our notes reflect the April 2026 versions, so features may change. If you manage a huge fleet of remote devices, your priorities may differ from what we covered here.
最終評決
| カテゴリ | 勝者 |
|---|---|
| 💰価格 | ISLオンライン |
| 🎫 チケット販売 | 解決へ進む |
| 🔒 セキュリティ | ISLオンライン |
| 🛡️エンドポイント保護 | 解決へ進む |
| 🤖 自動化 | 解決へ進む |
| 👶 使いやすさ | ネクタイ |
| 🏆総合優勝 | 解決へ進む |
🏆 優勝：GOTO RESOLVE
GoTo Resolve wins three of six categories in this comparison.
最適な用途: All in one IT support, conversational ticketing, endpoint protection
GoTo Resolve and ISL Online serve two different buyers. GoTo Resolve is an all in one IT platform that blends ticketing, remote support, and endpoint management.
ISL Online is a lean remote desktop tool with strong security and a low starting price. It is a great tool for regulated industries that just need secure remote access.
If you only want to connect and control remote computers, ISL Online is the better value. If you want ticketing, automation, and endpoint protection in one app, GoTo Resolve is the stronger pick for most support teams.
GoTo Resolveの比較
GoTo Resolveと他のリモートサポートツールとの比較は以下のとおりです。
GoTo Resolve vs チームビューアー
GoTo Resolveが優れている点： conversational ticketing, a free package for three agents, simpler billing
TeamViewerが勝利した点： broader device reach, deeper advanced features, larger app suite
GoTo Resolve vs エニーデスク
GoTo Resolveが優れている点： built-in ticketing, endpoint protection, Microsoft Teams integration
AnyDeskが優れている点： lower price, lightweight setup, fast raw connection speed
GoTo Resolveが優れている点： all in one management, proactive automation, conversational ticketing
スプラッシュトップ 勝利したタイトル： cheaper unattended access, strong high-resolution streaming, simple pricing
ISLオンラインの比較
Here is how ISL Online stacks up against other remote access tools:
ISL Onlineが勝利した点： flat per-connection pricing, a lighter 600kb client, live chat for trial users
TeamViewerが勝利した点： a wider app suite, more third-party integrations, broader brand recognition
ISL Onlineが勝利した点： private cloud hosting, unlimited users, RDP tunneling without a VPN
RealVNC Connectが優れている点： tighter per-device pricing, mature mobile apps, simple licensing for solo users
ISL Onlineが勝利した点： AES-256 with a breach-free record, session recording, custom branding
RemotePCが優れている点： lower annual cost for individuals, simple onboarding, generous device counts
よくある質問
GoTo Resolveは何をするものですか？
GoTo Resolve is an all in one IT management suite. It combines remote support, conversational ticketing, and endpoint management so a support team can fix issues quicker from one app.
GoTo Resolveは無料ですか？
Yes, in a limited way. A free package supports up to three agents, three devices, and three remote-control sessions per month. There is also a 14-day free trial with no card.
GoTo Resolveの料金はいくらですか？
Paid GoTo Resolve plans start at $23.75/month billed annually. Higher tiers add automation and endpoint protection. You can add more agents and devices for an extra fee.
islonlineは安全ですか？
Yes. ISL Online uses AES-256 encryption, two factor authentication, and access management. It has held a breach-free record for 22 years, which suits regulated industries with sensitive information.
最も安全なリモートデスクトップはどれですか？
Both are secure. ISL Online stands out for maximum security with AES-256 and a long breach-free record. GoTo Resolve counters with a zero-trust model and personal signature keys.
English 
Spanish 
Chinese 
German 
French 
Arabic 
Russian 
Portuguese 
Japanese 
Korean 
Italian 
Turkish 
Dutch 
Polish 
Indonesian 
Thai 
Vietnamese 