⚡ Veredito rápido:
- Preços: Both start at $9 per user per month. Freshsales CRM climbs to $59, Monday CRM stops at $19.
- Ideal para: Freshsales CRM suits sales teams that want Freddy AI and built-in calling. Monday CRM suits teams that also run projects.
- Principal diferença: Freshsales is pure customer relationship management. Monday CRM sits on top of work management tools.
- Nossa escolha: Monday CRM, rated 4.2 against 4.0, because the same board handles deals and project management.
Two tools priced the same can still pull your team in opposite directions.
Freshsales CRM was built by Freshworks for one job: closing deals.
Monday CRM started life as one of the better known project management tools.
That history shapes how each one stores customer dados and tracks sales activities.
This Freshsales CRM vs Monday CRM comparison shows which fits your negócios, your budget, and your team.
Visão geral
We compared pricing, key features, ease of use, and support on both platforms.
Our sources are the vendor documentation, published pricing pages, and G2 and Capterra reviews.
Neither product has a hands-on write-up from our writers yet.
So every claim below points back to a published source, not a private test.
By the end you will know which CRM software matches how your team works.
O que é o Freshsales CRM?
Freshsales CRM is an AI-powered customer relationship management platform from Freshworks.
It launched in 2016 as the second major product in the Freshworks line-up.
The cloud-based tool centralises customer data, contacts, and every touchpoint in one timeline.
Sales teams get visual pipelines, sales sequences, and Freddy AI lead scoring.
Freshworks says more than 67,000 customers worldwide use its products.
Most buyers are small and medium sized businesses that want CRM software without a heavy setup.
Freshsales CRM
Built for sales teams that live inside one pipeline. Freddy AI scores leads and flags deals at risk. The 21-day free trial covers every tier.
Preços do Freshsales CRM
Three paid plans, all billed per user. Here is the current structure.
| Plano | Preço | Ideal para |
|---|---|---|
| Crescimento | US$ 9 por usuário por mês | Pequena empresa teams starting with a CRM |
| Pró | US$ 39 por usuário por mês | Growing sales teams that need automação |
| Empresa | US$ 59 por usuário por mês | Larger teams wanting advanced reportagem |
Pricing verified September 2026.
Teste grátis: 21 days across every tier, with no credit card required to create a new account.
Garantia de reembolso: Freshworks does not publish a blanket refund window. Cancel before renewal to avoid the next charge.
📌 Observação: A free plan covers up to 3 users with most core features. Freshsales pricing has dropped two to three times over the years, which is why reviewers call it excellent value for money.
⚠️ Pricing conflict: Some sources list the entry paid plan at $11 per user per month and the Enterprise plan at $71. Our CSV records $9 and $59, and those are the figures used in every table here. Check the vendor page before you buy, since regional pricing and add ons shift the total.
Principais benefícios do CRM Freshsales
Here is what pulls buyers toward Freshsales:
- Freddy IA: Scores leads on behaviour and profile, predicts deal risk, and suggests the next best action to close.
- Visão do cliente em 360 graus: One timeline holds every call, email, and note. You never dig through tabs to find context.
- Comunicação integrada: Phone, email, chat, and SMS sit in a unified caixa de entrada. WhatsApp Business, Facebook Messenger, and LINE connect too.
- Gestão visual de pipelines: Kanban boards show deal progress and expose bottlenecks fast.
- Relatórios e análises de IA: Around a dozen predefined sales reports, all customizable, cover team performance and revenue forecasting.
- Integração com o Freshworks: Ties tightly to Freshmarketer for marketing campaigns and to Freshdesk for support.
- Acesso móvel: O iOS and Android app supports offline access and call logging on the road.
O que nossa equipe observou
Note: our writers have not logged extended hands-on time with Freshsales CRM yet. Everything above comes from Freshworks documentation and from user reviews on G2 and Capterra, where the product averages 4.5 out of 5.
Vantagens e Desvantagens do Freshsales CRM
✅ Prós
- Freddy AI scores leads and predicts deal risk without extra setup
- Phone, email, chat, and SMS are built in, not paid add ons
- Teste grátis por 21 dias em todos os planos, sem necessidade de cartão de crédito.
- 24/5 customer support by phone, chat, and email on all plans
- Reviewers on G2 and Capterra rate it excellent value for small business budgets
❌ Contras
- Navigation feels cluttered and pages can load slowly
- Around 385 third party integrations, fewer than HubSpot or Salesforce
- Missing some functionality that larger CRM platforms include as standard
- No project management side, so managing projects needs a second tool
O que é o Monday CRM?
Monday CRM is the sales product built on the Monday work management platform.
The parent app serves over 152,000 customers across more than 200 countries.
People often describe it as a cross between a database and project management software.
You build boards, define custom fields, then pick how to view the same data.
Deals, contacts, and project timelines all live in that one structure.
That flexibility is why software teams, marketing teams, and a research team can share it.
The walkthrough below shows how the boards behave day to day.
🏆 Vencedor: Segunda-feira CRM
One board runs your pipeline and your projects. Kanban, Gantt chart, and calendar views come standard. Start on the free version and upgrade when the team grows.
Preços do CRM às segundas-feiras
Three paid plans, each charged per user. Here is how they line up.
| Plano | Preço | Ideal para |
|---|---|---|
| Básico | US$ 9 por usuário por mês | Smaller teams tracking contacts and deals |
| Padrão | US$ 12 por usuário por mês | Teams that need guest access and automations |
| Pró | US$ 19 por usuário por mês | Sales teams wanting time tracking and custom dashboards |
Pricing verified September 2026.
Teste grátis: A 14-day trial opens every paid tier, and a free plan stays open after it ends.
Garantia de reembolso: Annual billing carries a discount over monthly. Refund terms follow the plan you sign.
📌 Observação: Seats are sold in blocks. If your team passes the maximum for a tier, you pay for the next tier up. An Enterprise plan with custom pricing adds 1TB of storage space and extra controls.
⚠️ Pricing conflict: Some sources quote the Basic plan at $36 a month for three users and the Pro plan at $72 for three. Our CSV records $9, $12, and $19 per user per month, and those numbers run through every table here. Confirm on the vendor page before you commit.
Principais benefícios do Monday CRM
Here is where the platform’s feature set earns its keep:
- Múltiplas visualizações do projeto: Kanban board, Gantt chart view, timeline, and calendar all read from the same records.
- Modelos personalizáveis: Start from a template or build boards from scratch, then define every column yourself.
- Automação de fluxo de trabalho: A plain-English automation construtor handles repetitive steps in just a few clicks.
- Funcionalidades de colaboração: Comments, mentions, and file sharing keep the whole team on the same page.
- Controle de tempo: Built in from Monday’s Pro plan upward, alongside custom dashboards and advanced reporting.
- Learning material: A knowledge base with hundreds of video tutorials plus a community forum for new users.
- Estudante program: Free accounts with selected Pro features for college students and educators.
O que nossa equipe observou
Note: we have not published a hands-on log for Monday CRM either. The points above come from vendor documentation and from reviewer write-ups, which repeatedly call the interface clean, tidy, and easy to navigate.
Segunda-feira: Prós e contras do CRM
✅ Prós
- Kanban, Gantt, timeline, and calendar views read from one board
- Basic plan starts at $9 per user per month
- Automation builder is simple enough for new users to pick up
- Live chat support runs 24/7 and the knowledge base holds hundreds of video tutorials
- Runs sales and managing projects in the same workspace
❌ Contras
- Pricing structure is confusing because seats are sold in blocks
- Time tracking and advanced features sit behind Monday’s Pro plan
- The free version allows only two team members and three boards
- Heavy customization creates a steep learning curve for some teams
Comparação de recursos
Both tools call themselves a CRM, but the key features sit in different places. We compared ten areas plus cost, so you can see where each one earns its price.
| Recurso | Freshsales CRM | CRM de segunda-feira |
|---|---|---|
| Preço inicial | US$ 9 por usuário por mês | US$ 9 por usuário por mês |
| Plano Gratuito | ✅ Até 3 usuários | ✅ 2 team members |
| Pontuação de leads por IA | ✅ IA do Freddy | ❌ |
| Telefone e SMS integrados | ✅ | ❌ |
| Quadro Kanban | ✅ | ✅ |
| Visualização do gráfico de Gantt | ❌ | ✅ |
| Task Dependencies | ❌ | ✅ |
| Controle de tempo | ❌ | ✅ Plano Pro |
| Integrações de terceiros | ~385 | Mais de 50 aplicativos |
| Support Hours | 24/5 all plans | Chat ao vivo 24 horas por dia, 7 dias por semana |
| Ideal para | Equipes de vendas dedicadas | Teams running sales and projects |
1. Gestão de Contatos
Freshsales CRM: Every contact opens into a full history of calls, emails, and meetings. That 360-degree view is the core of how Freshsales handles customer relationship management, and it needs no configuration to work.
CRM de segunda-feira: Contacts are rows on a board with custom fields you define. It is more flexible, but you shape the record structure yourself before all the data lines up.
2. Sales Pipeline and Deal Tracking
Freshsales CRM: Visual pipelines track deal progress and show where deals stall. Sales sequences then fire follow-ups automatically, so reps spend more hours selling.
CRM de segunda-feira: The pipeline is a board with stage columns you rename at will. A sales team can add a delivery board beside it and watch project progress on the same screen.
3. Assistência de IA
Freshsales CRM: Freddy AI scores leads on behaviour and profile, which lifts conversion rates. It also predicts deal risk and recommends the next best action.
CRM de segunda-feira: The AI layer drafts texto, summarises threads, and connects to outside models. There is no equivalent to scored leads out of the box.
⚠️ Aviso: AI scoring only helps once you have enough historical data. A brand new account will not see useful predictions in week one.
4. Automação de fluxo de trabalho
Freshsales CRM: Automation handles repetitive tasks like assigning owners and logging sales activities. Smart AI agents extend that into replies and routing.
CRM de segunda-feira: The automation builder reads like a sentence: when status changes, notify someone. Most automation features unlock on paid plans rather than the free version.
5. Email Tracking and Communication
Freshsales CRM: Send personalised bulk emails and watch opens and clicks inside the record. Phone, chat, WhatsApp, and Facebook Messenger sit in one unified inbox.
CRM de segunda-feira: Email syncs into a conversation panel on each item, and automations chase replies. There is no built-in dialler, so calls happen elsewhere.
6. Lead Capture and Web Forms
Freshsales CRM: Web forms and event tracking push leads straight into the pipeline. Captured data then feeds marketing campaigns through Freshmarketer.
CRM de segunda-feira: Forms create board items, which is handy well beyond sales. The same trick powers event planning intake and human resources requests.
7. Project Views and Task Management
Freshsales CRM: Kanban boards cover deals, and that is the limit. There is no Gantt chart, no task dependencies, and no project timelines.
CRM de segunda-feira: This is where the project management tool heritage shows. Kanban board, Gantt charts, and calendar views all sit one click apart, and managing tasks across teams works the same way as tracking deals.
Switch the same board to a Gantt chart view and dependencies appear.
8. Relatórios e Painéis de Controle
Freshsales CRM: Around a dozen predefined sales reports ship ready to edit. The FreddyAI co-pilot adds forecasting on top of team performance numbers.
CRM de segunda-feira: Custom dashboards pull widgets from several boards at once. Advanced reporting and the activity log live on higher tiers.
9. Integrações e Complementos
Freshsales CRM: The marketplace lists around 385 integrations and apps, covering Google, Microsoft 365, Slack, and Zoom. Links to other Freshworks products are tighter than links to outside tools.
CRM de segunda-feira: Over 50 apps connect, including Slack, Google Calendar, Google Sheets, and Microsoft Teams. The integration count is smaller, but each one is a two-way sync rather than a one-off import.
10. Support and Resource Management
Freshsales CRM: Customer support runs 24/5 by phone, chat, and email on every plan. Freshdesk OMNI extends that into a shared service desk if you need one.
CRM de segunda-feira: Live chat answers around the clock, backed by a community forum and video tutorials. Premium support and resource management sit on the upper tiers.
11. Preços e Custos
Entry pricing is identical. The gap opens at the top of each ladder.
| Nível | Freshsales CRM | CRM de segunda-feira |
|---|---|---|
| Entrada | Crescimento: US$ 9 por usuário por mês | Basic: $9/user/month |
| Meio | Pro: US$ 39/usuário/mês | Standard: $12/user/month |
| Principal | Empresarial: US$ 59/usuário/mês | Pro: $19/user/month |
Freshsales CRM: You pay more per user at the top, but phone, SMS, and AI scoring are bundled instead of sold as paid add ons. For a pure sales team that is fair value.
CRM de segunda-feira: The top listed plan costs $19 per user per month, a third of the Freshsales Enterprise figure. Just remember the pricing structure sells seats in blocks, so a team of four often pays for five.
Diferentes cenários
| Se você precisar | Escolher | Por que |
|---|---|---|
| Chamadas e SMS integrados | Freshsales CRM | Bundled, not a paid extra |
| Pontuação de liderança da IA | Freshsales CRM | Freddy AI ships with it |
| Sales plus delivery work | CRM de segunda-feira | One platform, two jobs |
| Gantt charts and dependencies | CRM de segunda-feira | Freshsales has neither |
| Menor custo em escala | CRM de segunda-feira | Top plan is $19 per user |
| Support outside office hours | CRM de segunda-feira | Chat ao vivo 24 horas por dia, 7 dias por semana |
💰 Seu orçamento
Both start at $9, so the entry cost is a tie. The difference shows at the top, where Freshsales asks $59 and Monday asks $19.
🔌 Seu conjunto de tecnologias
If you already run Freshdesk or Freshmarketer, Freshsales slots in without work. If your team lives in Slack and Google Calendar, Monday fits more naturally.
📝 Seu fluxo de trabalho
Closing deals and handing them off is one workflow. Agencies, software development shops, and consultancies need collaboration tools after the sale, which is Monday’s home ground.
🎓 Seu nível de experiência
Freshsales gives you a working pipeline on day one. Monday asks you to spend an hour creating boards first, which is why reviewers mention a learning curve.
🆓 Testes e demonstrações grátis
Freshsales offers 21 days on every tier, which is unusually generous. Monday runs a shorter trial but leaves a free plan open afterwards, so smaller teams can keep testing.
🛟 Opções de suporte
Freshsales answers 24/5 by phone, chat, and email on all the plans. Monday responds through 24/7 live chat plus self-serve material on its website.
🔒 Privacidade e Segurança de Dados
Monday publishes strict security measures for stored records and file storage. Freshworks holds standard enterprise certifications, so most small businesses will find either acceptable.
Guia de Troca
Already paying for one of these? Here is what moving actually costs you.
🔄 Está pensando em migrar do Freshsales CRM para o Monday CRM?
✅ O que você vai ganhar:
- Gantt chart, timeline, and calendar views alongside the pipeline
- A cheaper top tier and 24/7 chat
- Boards other departments can use, from human resources to event planning
❌ O que você perderá:
- Freddy AI lead scoring and deal risk alerts
- The built-in phone, SMS, and WhatsApp inbox
- Direct ties to other Freshworks products
📋 Como mudar:
- Exporte contatos, negócios e anotações do Freshsales como arquivo CSV.
- Create a new account on Monday and build a pipeline board
- Import the CSV, map columns, then rebuild automations by hand
🔄 Está pensando em migrar do Monday CRM para o Freshsales CRM?
✅ O que você vai ganhar:
- Freddy AI scoring, forecasting, and next-step suggestions
- Calling, SMS, and messaging apps inside the record
- Sales reports that work before you configure anything
❌ O que você perderá:
- Every project management view, including dependencies
- Boards shared with non-sales departments
- Guest access for clients and outside partners
📋 Como mudar:
- Export each Monday board to CSV or Google Sheets
- Start the 21-day Freshsales trial and set your pipeline stages
- Import contacts and deals, then connect your email and phone
O que nossa avaliação não abordou
This comparison looked at small business and mid-market use. We did not test bulk data migration, API limits, or how either tool behaves with tens of thousands of records. Custom Enterprise contracts were outside scope too. If you manage 100+ seats, your priorities will differ from what we covered here.
Veredicto final
| Categoria | Ganhador |
|---|---|
| 💰 Pricing at scale | CRM de segunda-feira |
| 🤖 AI features | Freshsales CRM |
| 📞 Communication tools | Freshsales CRM |
| 📊 Views and reporting | CRM de segunda-feira |
| 👶 Ease of setup | Freshsales CRM |
| 🔌 Integration count | Freshsales CRM |
| 🧩 Flexibility across teams | CRM de segunda-feira |
| 🛟 Support hours | CRM de segunda-feira |
| 🏆 Vencedor Geral | CRM de segunda-feira |
🏆 VENCEDOR: MONDAY CRM
Monday CRM takes 4 of 8 categories and holds the higher rating at 4.2 against 4.0.
Ideal para: teams that sell and deliver, agencies, and anyone who wants one tool instead of two.
💡 Tiebreaker note: The category split is even at 4–4. Monday takes the win on the higher CSV rating and the lower cost at the top tier.
These are not really the same kind of product. Freshsales is a sales tool that does one job well. Monday is a work platform with a sales layer bolted on cleanly.
If your reps only sell, Freshsales is the better pick. Freddy AI, built-in calling, and 21 days of free access make it a great tool for a dedicated sales floor.
If the same people who close deals also deliver the work, Monday wins. One set of boards holds the pipeline, the project, and the place your team goes to discuss work.
Mais comparações do Freshsales CRM
Here is how Freshsales holds up against the other CRM software buyers shortlist:
Freshsales vence em: lower cost per user at every tier, calling bundled instead of billed, faster setup for a first CRM
A HubSpot vence em: a far larger app marketplace, deeper marketing automation, better content and reporting for inbound teams
Freshsales vence em: cleaner first-run experience, Freddy AI included on paid tiers, tighter links to Freshdesk and Freshmarketer
A Zoho vence em: a wider suite of business apps, more granular custom fields, cheaper bundles when you buy the whole suite
Freshsales vence em: built-in phone and SMS, a free plan for up to 3 users, AI scoring at no extra charge
Pipedrive vence em: a simpler deal board, fewer menus to learn, a sharper focus for reps who only track deals
Freshsales vence em: price, no consultant needed to launch, 24/5 support included rather than sold separately
A Salesforce se destaca em: depth of customisation, the biggest partner network, reporting built for large sales organisations
Mais comparações de CRM de segunda-feira
Monday competes with both CRMs and project management platforms, so its rivals come from two directions:
Vitórias de segunda-feira em: a tidier interface, gentler onboarding, board views that non-technical staff pick up quickly
ClickUp vitórias em: a cheaper first paid plan, more task management depth in that tier, more built-in docs and whiteboards
Monday CRM vs Trello
Vitórias de segunda-feira em: Gantt and timeline views Trello lacks, dashboards across boards, automation depth on paid tiers
O Trello se destaca em: a more generous free tier, a simpler card model, faster setup for one small project
Monday CRM vs Asana
Vitórias de segunda-feira em: a stronger free plan, colour-coded boards that read at a glance, a sales-shaped template set
Asana vence em: cleaner task hierarchies, goal tracking across departments, a workload view built for capacity planning
Monday CRM vs Teamwork
Vitórias de segunda-feira em: a broader template library, more standout features for non-project teams, a larger integration list
Teamwork wins on: automation and time tracking on every plan, client billing built in, clearer agency reporting
Perguntas frequentes
O Freshsales é um CRM?
Yes. It is a cloud-based customer relationship management platform from Freshworks. It stores contacts, deals, and pipelines in one place, and Freddy AI scores your leads automatically.
O Monday é uma ferramenta de CRM?
Yes. Monday CRM is a sales product built on the same work management platform, so deals sit on the boards your team already uses for managing projects.
O Freshsales é gratuito para sempre?
There is a free plan for up to 3 users covering most core tools. Paid tiers begin at $9 per user monthly once the 21-day trial ends.
É possível usar o Monday.com gratuitamente?
Yes, though the free version allows only two team members and three boards. Teams that need all the features usually move to the Basic plan at $9 per user.
Qual é a plataforma de CRM número 1?
Salesforce leads on market share. Between these two management tools, Monday CRM wins on cost and flexibility, while Freshsales leads on built-in calling and AI scoring.
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