⚡ حكم سريع:
- الأسعار: Both start at $9 per user per month. Freshsales إدارة علاقات العملاء climbs to $59, Monday CRM stops at $19.
- الأفضل لـ: مبيعات جديدة إدارة علاقات العملاء suits sales teams that want Freddy AI and built-in calling. Monday CRM suits teams that also run projects.
- الفرق الرئيسي: Freshsales is pure customer relationship management. Monday CRM sits on top of work management tools.
- اختيارنا: Monday CRM, rated 4.2 against 4.0, because the same board handles deals and project management.
Two tools priced the same can still pull your team in opposite directions.
Freshsales CRM was built by Freshworks for one job: closing deals.
Monday CRM started life as one of the better known project management tools.
That history shapes how each one stores customer بيانات and tracks sales activities.
This Freshsales CRM vs Monday CRM comparison shows which fits your عمل, your budget, and your team.
ملخص
We compared pricing, key features, ease of use, and support on both platforms.
Our sources are the vendor documentation, published pricing pages, and G2 and Capterra reviews.
Neither product has a hands-on write-up from our writers yet.
So every claim below points back to a published source, not a private test.
By the end you will know which CRM software matches how your team works.
ما هو نظام إدارة علاقات العملاء Freshsales؟
Freshsales CRM is an AI-powered customer relationship management platform from Freshworks.
It launched in 2016 as the second major product in the Freshworks line-up.
The cloud-based tool centralises customer data, contacts, and every touchpoint in one timeline.
Sales teams get visual pipelines, sales sequences, and Freddy AI lead scoring.
Freshworks says more than 67,000 customers worldwide use its products.
Most buyers are small and medium sized businesses that want CRM software without a heavy setup.
نظام إدارة علاقات العملاء Freshsales
Built for sales teams that live inside one pipeline. Freddy AI scores leads and flags deals at risk. The 21-day free trial covers every tier.
أسعار نظام إدارة علاقات العملاء Freshsales
Three paid plans, all billed per user. Here is the current structure.
| يخطط | سعر | الأفضل لـ |
|---|---|---|
| نمو | 9 دولارات/للمستخدم/شهرياً | مشروع تجاري صغير teams starting with a CRM |
| محترف | 39 دولارًا أمريكيًا/للمستخدم/شهريًا | Growing sales teams that need الأتمتة |
| مَشرُوع | 59 دولارًا أمريكيًا/للمستخدم/شهريًا | Larger teams wanting advanced الإبلاغ |
Pricing verified September 2026.
تجربة مجانية: 21 days across every tier, with no credit card required to create a new account.
ضمان استرداد الأموال: Freshworks does not publish a blanket refund window. Cancel before renewal to avoid the next charge.
📌 ملحوظة: A free plan covers up to 3 users with most core features. Freshsales pricing has dropped two to three times over the years, which is why reviewers call it excellent value for money.
⚠️ Pricing conflict: Some sources list the entry paid plan at $11 per user per month and the Enterprise plan at $71. Our CSV records $9 and $59, and those are the figures used in every table here. Check the vendor page before you buy, since regional pricing and add ons shift the total.
المزايا الرئيسية لنظام إدارة علاقات العملاء Freshsales
Here is what pulls buyers toward Freshsales:
- فريدي الذكاء الاصطناعي: Scores leads on behaviour and profile, predicts deal risk, and suggests the next best action to close.
- 360-degree customer view: One timeline holds every call, email, and note. You never dig through tabs to find context.
- Built-in communication: Phone, email, chat, and SMS sit in a unified صندوق الوارد. WhatsApp Business, Facebook Messenger, and LINE connect too.
- إدارة مسار العمل المرئي: Kanban boards show deal progress and expose bottlenecks fast.
- Reports and AI insights: Around a dozen predefined sales reports, all customizable, cover team performance and revenue forecasting.
- Freshworks integration: Ties tightly to Freshmarketer for marketing campaigns and to Freshdesk for support.
- الوصول عبر الهاتف المحمول: ال نظام التشغيل iOS and Android app supports offline access and call logging on the road.
ما لاحظه فريقنا
Note: our writers have not logged extended hands-on time with Freshsales CRM yet. Everything above comes from Freshworks documentation and from user reviews on G2 and Capterra, where the product averages 4.5 out of 5.
مزايا وعيوب نظام إدارة علاقات العملاء Freshsales
✅ المزايا
- Freddy AI scores leads and predicts deal risk without extra setup
- Phone, email, chat, and SMS are built in, not paid add ons
- 21-day free trial on every tier with no credit card required
- 24/5 customer support by phone, chat, and email on all plans
- Reviewers on G2 and Capterra rate it excellent value for small business budgets
❌ سلبيات
- Navigation feels cluttered and pages can load slowly
- Around 385 third party integrations, fewer than HubSpot or Salesforce
- Missing some functionality that larger CRM platforms include as standard
- No project management side, so managing projects needs a second tool
ما هو نظام إدارة علاقات العملاء (CRM) الخاص بيوم الاثنين؟
Monday CRM is the sales product built on the Monday work management platform.
The parent app serves over 152,000 customers across more than 200 countries.
People often describe it as a cross between a database and project management software.
You build boards, define custom fields, then pick how to view the same data.
Deals, contacts, and project timelines all live in that one structure.
That flexibility is why software teams, marketing teams, and a research team can share it.
The walkthrough below shows how the boards behave day to day.
🏆 الفائز: Monday CRM
One board runs your pipeline and your projects. Kanban, Gantt chart, and calendar views come standard. Start on the free version and upgrade when the team grows.
أسعار إدارة علاقات العملاء يوم الاثنين
Three paid plans, each charged per user. Here is how they line up.
| يخطط | سعر | الأفضل لـ |
|---|---|---|
| أساسي | 9 دولارات/للمستخدم/شهرياً | Smaller teams tracking contacts and deals |
| معيار | 12 دولارًا أمريكيًا لكل مستخدم شهريًا | Teams that need guest access and automations |
| محترف | 19 دولارًا أمريكيًا لكل مستخدم شهريًا | Sales teams wanting time tracking and custom dashboards |
Pricing verified September 2026.
تجربة مجانية: A 14-day trial opens every paid tier, and a free plan stays open after it ends.
ضمان استرداد الأموال: Annual billing carries a discount over monthly. Refund terms follow the plan you sign.
📌 ملحوظة: Seats are sold in blocks. If your team passes the maximum for a tier, you pay for the next tier up. An Enterprise plan with custom pricing adds 1TB of storage space and extra controls.
⚠️ Pricing conflict: Some sources quote the Basic plan at $36 a month for three users and the Pro plan at $72 for three. Our CSV records $9, $12, and $19 per user per month, and those numbers run through every table here. Confirm on the vendor page before you commit.
الفوائد الرئيسية لنظام إدارة علاقات العملاء (CRM) من Monday
Here is where the platform’s feature set earns its keep:
- عرض المشروع من زوايا متعددة: Kanban board, Gantt chart view, timeline, and calendar all read from the same records.
- قوالب قابلة للتخصيص: Start from a template or build boards from scratch, then define every column yourself.
- أتمتة سير العمل: A plain-English automation مقاول بناء handles repetitive steps in just a few clicks.
- ميزات التعاون: Comments, mentions, and file sharing keep the whole team on the same page.
- Time tracking: Built in from Monday’s Pro plan upward, alongside custom dashboards and advanced reporting.
- Learning material: A knowledge base with hundreds of video tutorials plus a community forum for new users.
- طالب program: Free accounts with selected Pro features for college students and educators.
ما لاحظه فريقنا
Note: we have not published a hands-on log for Monday CRM either. The points above come from vendor documentation and from reviewer write-ups, which repeatedly call the interface clean, tidy, and easy to navigate.
مزايا وعيوب نظام إدارة علاقات العملاء (CRM) من الاثنين
✅ المزايا
- Kanban, Gantt, timeline, and calendar views read from one board
- Basic plan starts at $9 per user per month
- Automation builder is simple enough for new users to pick up
- Live chat support runs 24/7 and the knowledge base holds hundreds of video tutorials
- Runs sales and managing projects in the same workspace
❌ سلبيات
- Pricing structure is confusing because seats are sold in blocks
- Time tracking and advanced features sit behind Monday’s Pro plan
- The free version allows only two team members and three boards
- Heavy customization creates a steep learning curve for some teams
مقارنة الميزات
Both tools call themselves a CRM, but the key features sit in different places. We compared ten areas plus cost, so you can see where each one earns its price.
| ميزة | نظام إدارة علاقات العملاء Freshsales | إدارة علاقات العملاء يوم الاثنين |
|---|---|---|
| السعر المبدئي | 9 دولارات/للمستخدم/شهرياً | 9 دولارات/للمستخدم/شهرياً |
| خطة مجانية | ✅ حتى 3 مستخدمين | ✅ 2 team members |
| نظام تسجيل النقاط الرائد بالذكاء الاصطناعي | ✅ فريدي الذكاء الاصطناعي | ❌ |
| هاتف مدمج ورسائل نصية قصيرة | ✅ | ❌ |
| لوحة كانبان | ✅ | ✅ |
| عرض مخطط جانت | ❌ | ✅ |
| Task Dependencies | ❌ | ✅ |
| تتبع الوقت | ❌ | ✅ الخطة الاحترافية |
| عمليات التكامل مع جهات خارجية | ~385 | أكثر من 50 تطبيقًا |
| Support Hours | 24/5 all plans | دردشة مباشرة متاحة على مدار الساعة طوال أيام الأسبوع |
| الأفضل لـ | Dedicated sales teams | Teams running sales and projects |
1. إدارة جهات الاتصال
نظام إدارة علاقات العملاء Freshsales: Every contact opens into a full history of calls, emails, and meetings. That 360-degree view is the core of how Freshsales handles customer relationship management, and it needs no configuration to work.
إدارة علاقات العملاء يوم الاثنين: Contacts are rows on a board with custom fields you define. It is more flexible, but you shape the record structure yourself before all the data lines up.
2. Sales Pipeline and Deal Tracking
نظام إدارة علاقات العملاء Freshsales: Visual pipelines track deal progress and show where deals stall. Sales sequences then fire follow-ups automatically, so reps spend more hours selling.
إدارة علاقات العملاء يوم الاثنين: The pipeline is a board with stage columns you rename at will. A sales team can add a delivery board beside it and watch project progress on the same screen.
3. AI Assistance
نظام إدارة علاقات العملاء Freshsales: Freddy AI scores leads on behaviour and profile, which lifts conversion rates. It also predicts deal risk and recommends the next best action.
إدارة علاقات العملاء يوم الاثنين: The AI layer drafts نص, summarises threads, and connects to outside models. There is no equivalent to scored leads out of the box.
⚠️ تحذير: AI scoring only helps once you have enough historical data. A brand new account will not see useful predictions in week one.
4. أتمتة سير العمل
نظام إدارة علاقات العملاء Freshsales: Automation handles repetitive tasks like assigning owners and logging sales activities. Smart AI agents extend that into replies and routing.
إدارة علاقات العملاء يوم الاثنين: The automation builder reads like a sentence: when status changes, notify someone. Most automation features unlock on paid plans rather than the free version.
5. Email Tracking and Communication
نظام إدارة علاقات العملاء Freshsales: Send personalised bulk emails and watch opens and clicks inside the record. Phone, chat, WhatsApp, and Facebook Messenger sit in one unified inbox.
إدارة علاقات العملاء يوم الاثنين: Email syncs into a conversation panel on each item, and automations chase replies. There is no built-in dialler, so calls happen elsewhere.
6. Lead Capture and Web Forms
نظام إدارة علاقات العملاء Freshsales: Web forms and event tracking push leads straight into the pipeline. Captured data then feeds marketing campaigns through Freshmarketer.
إدارة علاقات العملاء يوم الاثنين: Forms create board items, which is handy well beyond sales. The same trick powers event planning intake and human resources requests.
7. Project Views and Task Management
نظام إدارة علاقات العملاء Freshsales: Kanban boards cover deals, and that is the limit. There is no Gantt chart, no task dependencies, and no project timelines.
إدارة علاقات العملاء يوم الاثنين: This is where the project management tool heritage shows. Kanban board, Gantt charts, and calendar views all sit one click apart, and managing tasks across teams works the same way as tracking deals.
Switch the same board to a Gantt chart view and dependencies appear.
8. التقارير ولوحات المعلومات
نظام إدارة علاقات العملاء Freshsales: Around a dozen predefined sales reports ship ready to edit. The FreddyAI co-pilot adds forecasting on top of team performance numbers.
إدارة علاقات العملاء يوم الاثنين: Custom dashboards pull widgets from several boards at once. Advanced reporting and the activity log live on higher tiers.
9. Integrations and Add Ons
نظام إدارة علاقات العملاء Freshsales: The marketplace lists around 385 integrations and apps, covering Google, Microsoft 365, Slack, and Zoom. Links to other Freshworks products are tighter than links to outside tools.
إدارة علاقات العملاء يوم الاثنين: Over 50 apps connect, including Slack, Google Calendar, Google Sheets, and Microsoft Teams. The integration count is smaller, but each one is a two-way sync rather than a one-off import.
10. Support and Resource Management
نظام إدارة علاقات العملاء Freshsales: Customer support runs 24/5 by phone, chat, and email on every plan. Freshdesk OMNI extends that into a shared service desk if you need one.
إدارة علاقات العملاء يوم الاثنين: Live chat answers around the clock, backed by a community forum and video tutorials. Premium support and resource management sit on the upper tiers.
11. التسعير والتكلفة
Entry pricing is identical. The gap opens at the top of each ladder.
| المستوى | نظام إدارة علاقات العملاء Freshsales | إدارة علاقات العملاء يوم الاثنين |
|---|---|---|
| دخول | Growth: $9/user/month | Basic: $9/user/month |
| وسط | النسخة الاحترافية: 39 دولارًا أمريكيًا/للمستخدم/شهريًا | Standard: $12/user/month |
| قمة | Enterprise: $59/user/month | Pro: $19/user/month |
نظام إدارة علاقات العملاء Freshsales: You pay more per user at the top, but phone, SMS, and AI scoring are bundled instead of sold as paid add ons. For a pure sales team that is fair value.
إدارة علاقات العملاء يوم الاثنين: The top listed plan costs $19 per user per month, a third of the Freshsales Enterprise figure. Just remember the pricing structure sells seats in blocks, so a team of four often pays for five.
سيناريوهات مختلفة
| إذا كنت بحاجة إلى | يختار | لماذا |
|---|---|---|
| مكالمات ورسائل نصية مدمجة | نظام إدارة علاقات العملاء Freshsales | Bundled, not a paid extra |
| تسجيل العملاء المحتملين باستخدام الذكاء الاصطناعي | نظام إدارة علاقات العملاء Freshsales | Freddy AI ships with it |
| Sales plus delivery work | إدارة علاقات العملاء يوم الاثنين | One platform, two jobs |
| Gantt charts and dependencies | إدارة علاقات العملاء يوم الاثنين | Freshsales has neither |
| أقل تكلفة على نطاق واسع | إدارة علاقات العملاء يوم الاثنين | Top plan is $19 per user |
| Support outside office hours | إدارة علاقات العملاء يوم الاثنين | دردشة مباشرة متاحة على مدار الساعة طوال أيام الأسبوع |
💰 ميزانيتك
Both start at $9, so the entry cost is a tie. The difference shows at the top, where Freshsales asks $59 and Monday asks $19.
🔌 مجموعة أدواتك التقنية
If you already run Freshdesk or Freshmarketer, Freshsales slots in without work. If your team lives in Slack and Google Calendar, Monday fits more naturally.
📝 سير عملك
Closing deals and handing them off is one workflow. Agencies, software development shops, and consultancies need collaboration tools after the sale, which is Monday’s home ground.
🎓 مستوى خبرتك
Freshsales gives you a working pipeline on day one. Monday asks you to spend an hour creating boards first, which is why reviewers mention a learning curve.
🆓 تجارب وعروض توضيحية مجانية
Freshsales offers 21 days on every tier, which is unusually generous. Monday runs a shorter trial but leaves a free plan open afterwards, so smaller teams can keep testing.
🛟 خيارات الدعم
Freshsales answers 24/5 by phone, chat, and email on all the plans. Monday responds through 24/7 live chat plus self-serve material on its website.
🔒 خصوصية البيانات وأمنها
Monday publishes strict security measures for stored records and file storage. Freshworks holds standard enterprise certifications, so most small businesses will find either acceptable.
دليل التبديل
Already paying for one of these? Here is what moving actually costs you.
🔄 Switching from Freshsales CRM to Monday CRM?
✅ ما ستجنيه:
- Gantt chart, timeline, and calendar views alongside the pipeline
- A cheaper top tier and 24/7 chat
- Boards other departments can use, from human resources to event planning
❌ ما ستخسره:
- Freddy AI lead scoring and deal risk alerts
- The built-in phone, SMS, and WhatsApp inbox
- Direct ties to other Freshworks products
📋 كيفية التبديل:
- Export contacts, deals, and notes from Freshsales as CSV
- Create a new account on Monday and build a pipeline board
- Import the CSV, map columns, then rebuild automations by hand
🔄 Switching from Monday CRM to Freshsales CRM?
✅ ما ستجنيه:
- Freddy AI scoring, forecasting, and next-step suggestions
- Calling, SMS, and messaging apps inside the record
- Sales reports that work before you configure anything
❌ ما ستخسره:
- Every project management view, including dependencies
- Boards shared with non-sales departments
- Guest access for clients and outside partners
📋 كيفية التبديل:
- Export each Monday board to CSV or Google Sheets
- Start the 21-day Freshsales trial and set your pipeline stages
- Import contacts and deals, then connect your email and phone
ما لم تتناوله مراجعتنا
This comparison looked at small business and mid-market use. We did not test bulk data migration, API limits, or how either tool behaves with tens of thousands of records. Custom Enterprise contracts were outside scope too. If you manage 100+ seats, your priorities will differ from what we covered here.
الحكم النهائي
| فئة | الفائز |
|---|---|
| 💰 Pricing at scale | إدارة علاقات العملاء يوم الاثنين |
| 🤖 AI features | نظام إدارة علاقات العملاء Freshsales |
| 📞 Communication tools | نظام إدارة علاقات العملاء Freshsales |
| 📊 Views and reporting | إدارة علاقات العملاء يوم الاثنين |
| 👶 Ease of setup | نظام إدارة علاقات العملاء Freshsales |
| 🔌 Integration count | نظام إدارة علاقات العملاء Freshsales |
| 🧩 Flexibility across teams | إدارة علاقات العملاء يوم الاثنين |
| 🛟 Support hours | إدارة علاقات العملاء يوم الاثنين |
| 🏆 الفائز الإجمالي | إدارة علاقات العملاء يوم الاثنين |
🏆 الفائز: مونداي سي آر إم
Monday CRM takes 4 of 8 categories and holds the higher rating at 4.2 against 4.0.
الأفضل لـ: teams that sell and deliver, agencies, and anyone who wants one tool instead of two.
💡 Tiebreaker note: The category split is even at 4–4. Monday takes the win on the higher CSV rating and the lower cost at the top tier.
These are not really the same kind of product. Freshsales is a sales tool that does one job well. Monday is a work platform with a sales layer bolted on cleanly.
If your reps only sell, Freshsales is the better pick. Freddy AI, built-in calling, and 21 days of free access make it a great tool for a dedicated sales floor.
If the same people who close deals also deliver the work, Monday wins. One set of boards holds the pipeline, the project, and the place your team goes to discuss work.
مقارنة المزيد من أنظمة إدارة علاقات العملاء Freshsales
Here is how Freshsales holds up against the other CRM software buyers shortlist:
مقارنة بين Freshsales CRM و HubSpot
فازت شركة Freshsales في: lower cost per user at every tier, calling bundled instead of billed, faster setup for a first CRM
تفوقت شركة HubSpot في: a far larger app marketplace, deeper marketing automation, better content and reporting for inbound teams
مقارنة بين Freshsales CRM و Zoho CRM
فازت شركة Freshsales في: cleaner first-run experience, Freddy AI included on paid tiers, tighter links to Freshdesk and Freshmarketer
Zoho wins on: a wider suite of business apps, more granular custom fields, cheaper bundles when you buy the whole suite
مقارنة بين Freshsales CRM و Pipedrive
فازت شركة Freshsales في: built-in phone and SMS, a free plan for up to 3 users, AI scoring at no extra charge
فاز فريق بايب درايف في: a simpler deal board, fewer menus to learn, a sharper focus for reps who only track deals
مقارنة بين Freshsales CRM و Salesforce
فازت شركة Freshsales في: price, no consultant needed to launch, 24/5 support included rather than sold separately
تتفوق Salesforce في: depth of customisation, the biggest partner network, reporting built for large sales organisations
المزيد من مقارنة إدارة علاقات العملاء يوم الاثنين
Monday competes with both CRMs and project management platforms, so its rivals come from two directions:
نظام إدارة علاقات العملاء من مونداي مقابل كليك أب
Monday wins on: a tidier interface, gentler onboarding, board views that non-technical staff pick up quickly
انقر فوق يفوز في: a cheaper first paid plan, more task management depth in that tier, more built-in docs and whiteboards
Monday CRM vs Trello
Monday wins on: Gantt and timeline views Trello lacks, dashboards across boards, automation depth on paid tiers
تتفوق تريلو في: a more generous free tier, a simpler card model, faster setup for one small project
Monday CRM vs Asana
Monday wins on: a stronger free plan, colour-coded boards that read at a glance, a sales-shaped template set
تتفوق أسانا في: cleaner task hierarchies, goal tracking across departments, a workload view built for capacity planning
Monday CRM vs Teamwork
Monday wins on: a broader template library, more standout features for non-project teams, a larger integration list
Teamwork wins on: automation and time tracking on every plan, client billing built in, clearer agency reporting
الأسئلة الشائعة
هل Freshsales هو نظام إدارة علاقات العملاء (CRM)؟
Yes. It is a cloud-based customer relationship management platform from Freshworks. It stores contacts, deals, and pipelines in one place, and Freddy AI scores your leads automatically.
هل يوم الاثنين أداة لإدارة علاقات العملاء؟
Yes. Monday CRM is a sales product built on the same work management platform, so deals sit on the boards your team already uses for managing projects.
هل خدمة Freshsales مجانية للأبد؟
There is a free plan for up to 3 users covering most core tools. Paid tiers begin at $9 per user monthly once the 21-day trial ends.
هل يمكنك استخدام موقع Monday.com مجاناً؟
Yes, though the free version allows only two team members and three boards. Teams that need all the features usually move to the Basic plan at $9 per user.
ما هي منصة إدارة علاقات العملاء رقم 1؟
Salesforce leads on market share. Between these two management tools, Monday CRM wins on cost and flexibility, while Freshsales leads on built-in calling and AI scoring.
English 
Spanish 
Chinese 
German 
French 
Arabic 
Russian 
Portuguese 
Japanese 
Korean 
Italian 
Turkish 
Dutch 
Polish 
Indonesian 
Thai 
Vietnamese 