⚡ Veredito rápido:
- Preços: Agorapulse starts at $79/month vs Sprinklr at $249/month
- Ideal para: Agorapulse for small negócios and agencies, Sprinklr for enterprise and global brands
- Principal diferença: Sprinklr offers unified customer experience management across 30+ social channels while Agorapulse focuses on core social media management
- Nossa escolha: Sprinklr for enterprise teams needing AI-powered automação and omnichannel customer care
Managing multiple social media accounts is overwhelming without the right tools.
You need a social media management tool that actually delivers results.
Two platforms dominate the conversation: Agorapulse and Sprinklr.
Mas elas atendem a usuários muito diferentes, com orçamentos diferentes.
Agorapulse is a great tool for small business owners and social media managers.
Sprinklr is a leading enterprise software company serving global brands like Microsoft.
I tested both social media tools to find out which one deserves your money.
By the end of this Agorapulse review and Sprinklr comparison, you’ll know exactly which platform fits your needs.
Visão geral
This Agorapulse vs Sprinklr comparison covers pricing, features, and ease of use for both social media management tools.
I reviewed documentation, pricing pages, and feedback from real users on both platforms.
Our team also spent hands-on time testing publishing, engagement, and reporting features.
Those observations appear in the sections below to help you make an informed decision.
By the end, you’ll know which tool fits your social media marketing needs.
O que é o Agorapulse?
Agorapulse is a fully-fledged social media management app that offers functionalities for publishing, inbox management, monitoring, and reporting.
It helps social media managers schedule posts, respond to messages, and track social media performance from one platform.
A plataforma é compatível com páginas do Facebook, grupos do Facebook, perfis comerciais do Instagram, perfis do Twitter, perfis do LinkedIn, páginas de empresas do LinkedIn, canais do YouTube e perfis comerciais do Google.
Agorapulse allows users to manage multiple social media accounts, view urgent messages, respond directly to customers, and schedule posts all in one place.
The tool is constantly improving by regularly introducing new features to stay ahead of competitors.
Agorapulse
Agorapulse brings social publishing, inbox management, and social media ROI reporting into one simple platform. Perfect for marketing teams who want powerful features without the enterprise price tag.
Preços do Agorapulse
Agorapulse has three paid plans: Standard, Professional, and Advanced, along with a Custom plan for larger businesses.
Aqui está o custo de cada plano em 2026.
| Plano | Preço mensal | Preço anual | Ideal para |
|---|---|---|---|
| Padrão | US$ 79/mês | US$ 49 por usuário por mês | Pequenas equipes começando |
| Profissional | US$ 119/mês | US$ 79 por usuário por mês | Equipes de marketing em crescimento |
| Avançado | US$ 149/mês | US$ 119 por usuário por mês | Agências e equipes maiores |
| Personalizado | Contate a Agorapulse | Contate a Agorapulse | Organizações empresariais |
Pricing verified May 2026.
Teste grátis: Yes, Agorapulse offers a 30-day free trial with no credit card required.
Plano gratuito: O Agorapulse oferece um plano gratuito que suporta até três perfis de redes sociais e está limitado a 100 mensagens ou comentários por mês.
Garantia de reembolso: Users can upgrade or downgrade their plan at any time in the subscription section of their organization settings.
📌 Observação: Nonprofit organizations are entitled to a 20% discount on Agorapulse’s self-service plans. Additional social profiles cost $15/month each when billed annually. Agorapulse accepts payments via Visa, Mastercard, AmEx, or PayPal through a secure online payment system.
⚠️ Aviso: Prices shown for monthly plan billing are higher than annual rates. Some users have reported issues with the payment process, particularly when company policy requires payment by check using an invoice.
Principais benefícios do Agorapulse
Eis por que o Agorapulse se destaca da concorrência:
Agorapulse includes publishing, monitoring, and reporting services that help track followers and engagement across all connected social profiles. Both agencies and their clients benefit from streamlined workflows that make social media marketing easier.
- Caixa de entrada social unificada: Agorapulse allows users to manage direct messages, comments, ad comments, and reviews through its social media inbox feature. Never miss a customer conversation again.
- Assistente de Caixa de Entrada: Agorapulse includes an Inbox Assistant feature allowing users to set up rules for auto-sorting inbox items based on keywords. Let the system label, assign, or archive items automatically.
- Retorno sobre o investimento (ROI) em mídias sociais: Agorapulse provides advanced reporting features that simplify the process of sharing social media ROI with executives. Show real numbers, not vanity metrics.
- Calendário de Publicações: Agorapulse provides a simple user interface for composing posts, allowing users to customize messages for different platforms. Drag and drop to reschedule imediatamente.
- Extensão do Chrome: The Agorapulse Chrome Extension enables users to quickly schedule, queue, or publish content found online. Users can add saved hashtag groups alongside their descriptions.
- Monitoramento de mídias sociais: Monitore menções à sua marca, concorrentes e palavras-chave do setor. Receba alertas quando as pessoas falarem sobre você.
- Excelente suporte: Agorapulse offers excellent customer support, responding promptly to queries and issues. The support team actually helps solve problems.
O que nossa equipe observou
Nosso escritor signed up for Agorapulse and spent several days exploring the platform. Here’s what stood out from that hands-on time:
Prós e contras do Agorapulse
✅ Prós
- Agorapulse has a clean and simple interface that allows users to navigate easily through different sections of the app
- Teste grátis por 30 dias sem necessidade de cartão de crédito.
- Suporte ao cliente excepcional com tempos de resposta rápidos
- Cost effective pricing compared to enterprise tools
- Agorapulse allows users to schedule and publish content to multiple social media platforms including Twitter, Facebook, LinkedIn, Instagram, and YouTube
❌ Contras
- Some users find the analytics provided by Agorapulse to be insufficient, lacking in depth and detail
- Agorapulse falls short in areas like Instagram stories and posting more than one photo on Instagram due to Instagram’s API limits
- Some users have experienced issues with the website crashing and consuming a lot of RAM when uploading CSVs
- A estrutura de preços e os limites de perfis podem tornar o Agorapulse bastante caro para pequenas empresas
O que é o Sprinklr?
Sprinklr is an American software company based in New York City that provides unified customer experience management.
It was founded in 2009 by technology executive Ragy Thomas and went public on the New York Stock Exchange on June 23, 2021 under the symbol CXM.
Sprinklr is a leading enterprise software company that helps companies deliver human experiences to every customer across any modern channel.
The Unified-CXM platform helps companies engage with customers across 30+ social channels, eliminating data silos and offering a 360-degree view of the customer journey.
A Sprinklr trabalha com mais de 1.400 empresas, incluindo marcas globais como Microsoft, P&G e Samsung.
The platform helps un-silo teams that face customers across the front office and unifies customer facing functions.
Since its founding in 2009, Sprinklr has received significant funding and now serves clients around the world.
A plataforma está organizada em quatro conjuntos principais com tecnologia de IA: Sprinklr Service, Sprinklr Social, Sprinklr Insights e Sprinklr Marketing.
Aspersor
Sprinklr’s unified platform helps global enterprises manage every customer touchpoint. From social publishing to AI-powered customer service, everything connects in one place for happier customers.
Preços do Sprinklr
Os preços da Sprinklr refletem seu posicionamento no mercado corporativo.
Eis o que você pagará em 2026.
| Plano | Preço | Ideal para |
|---|---|---|
| Solução de gerenciamento de mídias sociais | US$ 249/mês | Equipes focadas em publicação social |
| Solução de SMM e Atendimento ao Cliente | US$ 299/mês | Equipes que precisam de ferramentas sociais e de suporte |
| Solução personalizada de gerenciamento de mídias sociais | Preços personalizados | Grandes empresas com necessidades complexas |
Pricing verified May 2026.
Teste grátis: Sprinklr offers demos but no self-service free trial. You’ll need to contact their sales team.
Garantia de reembolso: Os contratos empresariais personalizados têm termos negociados. Pergunte durante a sua ligação de vendas.
📌 Observação: Sprinklr is primarily positioned as a high-end enterprise suite. The platform allows large global enterprises to market, sell, get feedback, and serve their customers from a single unified platform.
⚠️ Aviso: Sprinklr’s platform is often described as complex with a steep learning curve, requiring significant effort to integrate for smaller teams. Factor in implementation costs when budgeting.
Principais benefícios do Sprinklr
Eis por que as equipes corporativas escolhem o Sprinklr:
Sprinklr’s mission is to make customers happier by connecting every touchpoint. Some of the world’s largest brands trust Sprinklr to manage customer interactions at scale.
- Visão Unificada do Cliente: Sprinklr consolidates data from all customer touchpoints into a single source of truth for a complete, real-time view of the customer’s history. Agents see complete conversation history instantly.
- Automação com Inteligência Artificial: Sprinklr’s AI-powered social media automation software allows social media managers to triage messages with 95% accuracy. AI-driven agents handle routine tasks and FAQs to reduce workload and speed up resolutions.
- Suporte omnicanal: Sprinklr enables a unified omnichannel experience, allowing customers to maintain context-rich conversations across channels. Sprinklr supports 30+ modern channels with the flexibility to add new channels in weeks.
- Análises em tempo real: Sprinklr analyzes 100% of customer interactions to detect sentiment and identify crises as they happen. Sprinklr Insights analyzes real-time data from social media and the web for competitive benchmarking.
- Segurança Empresarial: Sprinklr provides enterprise-level governance with security and compliance tools suitable for large organizations. Fortune 500 approved.
- Publicidade inteligente: Sprinklr integrates advertising management for 10+ social channels and features a ‘Kill Switch’ to automatically pause low-impact ads.
O que nossa equipe observou
Our writer spent time exploring Sprinklr’s platform and demos. Here’s what stood out from that experience:
Prós e contras do Sprinklr
✅ Prós
- Truly unified platform covering social, service, marketing, and research
- Sprinklr’s AI capabilities are enhanced by Generative AI, providing industry-leading accuracy
- Supports 30+ channels including messaging apps, review sites, and forums
- Sprinklr improves operational efficiency by replacing disconnected separate tools with an integrated platform
- Sprinklr features a conversational AI named Sprinklr Copilot for instant dashboard summaries and anomaly flagging
❌ Contras
- Curva de aprendizado acentuada que requer semanas de treinamento.
- O alto custo torna isso inviável para pequenas empresas.
- Não há período de teste gratuito disponível para autoatendimento.
- Interfaces complexas sobrecarregam equipes menores.
Comparação de recursos
Pronto para ver como Agorapulse e Sprinklr se comparam frente a frente?
Testei 10 funcionalidades essenciais para gestores de redes sociais.
Vamos analisar exatamente onde cada plataforma se destaca e onde deixa a desejar.
| Recurso | Agorapulse | Aspersor |
|---|---|---|
| Preço inicial | US$ 79/mês | US$ 249/mês |
| Teste grátis | ✅ 30 dias | ❌ Apenas demonstração |
| Canais sociais | 8 plataformas | Mais de 30 canais |
| Automação de IA | Básico | Avançado (95%) |
| Monitoramento de mídias sociais | ✅ | ✅ Em tempo real |
| Ferramentas de atendimento ao cliente | Somente para redes sociais | Omnicanalidade completa |
| Calendário de Publicação | ✅ | ✅ |
| Relatórios de ROI | ✅ | ✅ Avançado |
| Aplicativo móvel | ✅ iOS e Android | ✅ |
| Ideal para | PMEs e agências | Equipes empresariais |
1. Publicação Social
Sprinklr: Sprinklr Social provides tools for social publishing, engagement, and listening across more than 30 digital channels. Sprinklr Marketing orchestrates global marketing campaigns and manages digital assets. Teams can create approval workflows and schedule campaigns months in advance.
Agorapulse: Agorapulse keeps publishing simple with a visual publishing calendar. The drag-and-drop interface makes scheduling intuitive. Teams can queue content, bulk upload posts, and use a content library for saved assets. The Agorapulse Chrome Extension simplifies the process of curating content for social media profiles.
2. Gerenciamento da caixa de entrada de redes sociais
Sprinklr: Sprinklr Service acts as an omnichannel ‘Contact Center as a Service’ that unifies voz, chat, email, and social support. The unified agent console pulls conversations from every channel into one view. AI automatically categorizes, prioritizes, and routes messages to help teams respond faster.
Agorapulse: Agorapulse’s social inbox handles comments, DMs, and reviews from connected platforms. The Inbox Assistant auto-sorts inbox items based on keywords you set. You can assign conversations to team members and track how quickly your team responds to messages.
3. IA e Automação
Sprinklr: Sprinklr uses advanced AI models to automate routine tasks, analyze customer sentiment, and provide real-time assistance to human agents. The AI triages messages with 95% accuracy. Sprinklr’s AI-driven agents handle routine tasks and FAQs to reduce workload.
Agorapulse: Agorapulse has an AI writing assistant that helps create posts and post content faster. Automation is limited to inbox rules that sort and label messages. There’s no advanced sentiment analysis or conversational AI for customer care.
⚠️ Aviso: Se a automação por IA é sua principal prioridade, o Sprinklr está claramente à frente. Os recursos de IA do Agorapulse ainda estão em desenvolvimento e não conseguem igualar a maturidade do Sprinklr.
4. Escuta Social
Sprinklr: Sprinklr Modern Research helps brands interpret customer data at scale and identify opportunities. It monitors conversations across the entire web in real-time, tracking brand mentions, competitor activity, and industry trends. Sprinklr employs social listening and real-time analytics to identify potential crises before they escalate.
Agorapulse: Agorapulse offers social listening for brand mentions and keywords. Coverage is limited to connected social platforms. You can set up searches and get alerts, but depth doesn’t match enterprise tools. Monitor what customers say across Facebook, Twitter, and other platforms.
5. Customer Care and Support
Sprinklr: Sprinklr Modern Care is a digital-first solution that helps engage with customers across 30+ channels and scale service with a human touch. Sprinklr Service provides live chat support software, conversational IVR software, and AI-powered agent assist. Chatbots deflect routine questions.
Agorapulse: Agorapulse focuses on social customer care only. You can respond to comments and messages from the inbox. There’s no voice, chat, or email integration. For social-only support, it works well. The support team at Agorapulse itself provides great support and responds promptly.
6. Relatórios e Análises
Sprinklr: Sprinklr Insights provides AI-driven intelligence on consumers, competitors, and market trends. Dashboards update in real-time. The platform can generate detailed reports covering engagement, reach, and ROI. Sprinklr helps companies create great customer experiences through advanced reporting.
Agorapulse: Agorapulse offers social media ROI tracking and detailed reports for executives. The reporting module covers reach, engagement, and audience growth. While Agorapulse offers reporting features, some users find the analytics insufficient and lacking in depth.
7. Colaboração em equipe
Sprinklr: Sprinklr supports large distributed teams with role-based access, approval workflows, and shared content calendars. The platform helps un silo teams that face customers by giving everyone access to the same data and tools. Employee permissions are granular.
Agorapulse: Agorapulse includes team assignment for inbox items, shared calendars, and approval workflows on higher plans. Users can add team members and assign roles. The interface keeps things simple so team members don’t get lost in menus.
8. Integrações
Sprinklr: Sprinklr integrates with CRM systems, marketing automation tools, and enterprise software. It connects customer-facing functions across marketing, service, and sales. The API allows custom integrations for larger organizations.
Agorapulse: Agorapulse offers integrations with Canva, Google Analytics, and common business tools. The Chrome Extension helps grab content from websites. Native integrations are limited compared to enterprise platforms.
9. Facilidade de uso
Sprinklr: Sprinklr is powerful but complex. The steep learning curve means weeks of training for most teams. This complexity is intentional for enterprise users who need deep functionality. Smaller teams may feel overwhelmed.
Agorapulse: Agorapulse has a clean, intuitive interface that users praise in reviews. Users with no training can start publishing within minutes. The mobile app lets you manage accounts on the go. Navigation feels natural from day one.
10. Preços e Custos
Vamos comparar os planos de preços lado a lado.
| Plano | Agorapulse | Aspersor |
|---|---|---|
| Nível inicial | US$ 79/mês (Padrão) | $249/month (SMM) |
| Nível intermediário | US$ 119/mês (Profissional) | $299/month (SMM+CS) |
| Empresa | US$ 149/mês (Avançado) | Preços personalizados |
| Teste grátis | 30 dias, sem cartão | Apenas demonstração |
Sprinklr: Sprinklr pricing starts at $249/month and goes up based on channels, users, and modules selected. Enterprise contracts run into six figures annually. You get a complete unified platform, but the investment is significant. Value comes from consolidating multiple separate tools.
Agorapulse: Agorapulse is more accessible for small businesses. Standard starts at $49/user/month when billed annually. The free plan lets you test with three social profiles. Additional profiles cost $15/month each. 20% nonprofit discount available. This makes Agorapulse cost effective for budget-conscious teams.
⚠️ Aviso: Compare total cost of ownership. Sprinklr may replace multiple tools you’re already paying for. Agorapulse is cheaper upfront but might need supplements for customer service or listening.
Diferentes cenários
| Se você precisar | Escolher | Por que |
|---|---|---|
| Orçamento apertado | Agorapulse | $170/month cheaper at entry |
| Escala empresarial | Aspersor | Built for Fortune 500 brands |
| automação de IA | Aspersor | Triagem de mensagens com 95% de precisão |
| Interface simples | Agorapulse | Learn in minutes, not weeks |
| Suporte omnicanal | Aspersor | 30+ channels unified |
| Teste grátis | Agorapulse | 30 dias, sem cartão de crédito |
💰 Seu orçamento
Agorapulse wins on price by a wide margin. Monthly plans start at $79 compared to Sprinklr’s $249. If budget drives your decision, Agorapulse is the clear choice for small business or agency teams.
🔌 Seu conjunto de tecnologias
Sprinklr connects customer-facing functions across your entire business. If you need CRM integration, voice support, and marketing automation, Sprinklr fits better. Agorapulse works well as a standalone social tool or alongside Sprout Social and similar platforms.
👥 Tamanho da sua equipe
Solo content creators and small teams will find Agorapulse easier to adopt. Larger enterprises with distributed employees across departments benefit from Sprinklr’s unified platform that helps un-silo teams.
🎓 Seu nível de experiência
Beginners should start with Agorapulse. The clean interface requires no training. Sprinklr assumes enterprise expertise and has a steep learning curve that takes weeks to master.
🆓 Testes e demonstrações grátis
Agorapulse offers a 30-day free trial with no credit card required. Test features with real accounts before paying. Sprinklr requires a sales call for access.
🛟 Opções de suporte
Agorapulse is known for great support with a responsive support team. Sprinklr provides dedicated enterprise support but requires a relationship manager for complex issues.
Guia de Troca
Já utiliza alguma dessas ferramentas? Veja o que esperar se você mudar.
🔄 Está pensando em migrar do Sprinklr para o Agorapulse?
✅ O que você vai ganhar:
- Significant cost savings on your monthly plan
- Interface mais simples que toda a sua equipe pode usar imediatamente.
- Experimente gratuitamente por 30 dias antes de se comprometer.
❌ O que você perderá:
- AI automation with 95% accuracy
- Omnichannel customer service across 30+ channels
- Unified customer experience management
📋 Como mudar:
- Export your scheduled posts and content from Sprinklr
- Sign up for Agorapulse’s free trial and connect your accounts
- Import your content library and rebuild automation rules
🔄 Está pensando em migrar do Agorapulse para o Sprinklr?
✅ O que você vai ganhar:
- Unified platform covering social, service, and marketing
- Advanced AI handling routine customer queries
- Suporte para mais de 30 canais, incluindo voz e chat.
❌ O que você perderá:
- Simple, intuitive user interface
- Free plan option for small accounts
- Custos mensais mais baixos
📋 Como mudar:
- Entre em contato com a equipe de vendas da Sprinklr para uma demonstração e orçamento.
- Plan for a 2-4 week implementation period
- Train your team on the new platform before going live
O que nossa avaliação não abordou
This comparison focused on social media management for mid-market teams. We didn’t test enterprise contracts over $100k annually or evaluate Sprinklr’s full service suite for call centers. API capabilities and custom integrations weren’t part of this review. If you manage 500+ employees, your experience may differ from what we’ve described here.
Veredicto final
| Categoria | Ganhador |
|---|---|
| 💰 Preços | Agorapulse |
| 📱 Publicação Social | Aspersor |
| 📥 Gerenciamento de Caixa de Entrada | Aspersor |
| 🤖 Automação com IA | Aspersor |
| 👂 Monitoramento de mídias sociais | Aspersor |
| 🛎️ Customer Care | Aspersor |
| 📊 Reportagem | Aspersor |
| 👶 Facilidade de uso | Agorapulse |
| 🔌 Integrações | Aspersor |
| 🏆 Vencedor Geral | Aspersor |
🏆 VENCEDOR: SPRINKLR
Sprinklr vence em 7 das 10 categorias.
Ideal para: Enterprise teams, Fortune 500 brands, global companies needing unified customer experience management
Sprinklr and Agorapulse solve social media management very differently.
Sprinklr is built for enterprise teams managing customers across 30+ channels.
Agorapulse is perfect for small business and agencies focused on social publishing.
Agorapulse excels at keeping social media management simple and affordable.
However, if you need advanced AI, omnichannel customer care, and unified CXM, Sprinklr is the better choice.
The ability to engage customers on any modern channel from one platform gives Sprinklr a clear edge for enterprise users.
Mais comparações do Agorapulse
Here’s how Agorapulse stacks up against other social media management tools:
Agorapulse vs Sprout Social
Agorapulse vence em: Lower pricing, simpler inbox, better ROI tracking
Sprout Social vence em: Enterprise integrations, deeper analytics, stronger listening tools
Agorapulse vs Hootsuite
Agorapulse vence em: Cleaner interface, better customer support, more affordable plans
Hootsuite vence em: Brand recognition, more integrations, larger team features
Agorapulse vs Buffer
Agorapulse vence em: Social inbox, listening features, detailed reporting
O Buffer vence em: Simplicity, lower entry price, content creator focus
Agorapulse vs Mais Tarde
Agorapulse vence em: Multi-platform support, team collaboration, inbox management
Vitórias posteriores em: Visual planning, Instagram focus, content library organization
Mais comparações do Sprinklr
Here’s how Sprinklr stacks up against other enterprise customer experience tools:
Sprinklr vs Salesforce Service Cloud
Sprinklr vence em: Social-first approach, more social channels, unified social management
A Salesforce se destaca em: CRM depth, integration network size, sales team alignment
Sprinklr vs Khoros
Sprinklr vence em: Unified platform, AI automation depth, channel breadth
Khoros vence em: Community management, online forums, brand community features
Sprinklr vs Hootsuite Enterprise
Sprinklr vence em: True omnichannel, customer service tools, advanced AI
Hootsuite vence em: Lower enterprise pricing, faster setup, simpler interface
Sprinklr vs Brandwatch
Sprinklr vence em: Customer care integration, publishing tools, unified CXM
Brandwatch wins on: Social listening depth, research focus, consumer intelligence
Perguntas frequentes
Is Agorapulse good for small businesses?
Yes, Agorapulse is excellent for small business owners who need to manage multiple social media accounts from one platform. The free plan allows users to connect three social profiles and handle up to 100 messages per month. Paid plans start at just $49/month when billed annually, making it cost effective for teams on a budget.
What makes Sprinklr different from other social media tools?
Sprinklr is a unified customer experience management platform, not just a social media tool. It helps companies engage with customers across 30+ modern channels including messaging apps, review sites, and forums. Sprinklr works with over 1,400 enterprises including Microsoft, P&G, and Samsung to create great customer experiences.
O Agorapulse oferece um plano gratuito?
Yes, Agorapulse offers a free plan that supports up to three social profiles. The free version is limited to 100 messages or comments per month. There’s also a 30-day free trial for paid plans with no credit card required. This allows users to test premium features before committing.
How accurate is Sprinklr’s AI for message triage?
Sprinklr’s AI achieves 95% accuracy in message triage according to their published data. The platform uses advanced AI to automatically categorize, prioritize, and route customer messages. This helps enterprise service teams respond faster while maintaining consistency across channels.
Which tool is better for monitoring brand mentions?
Sprinklr offers stronger social listening capabilities with real-time monitoring across the entire web. Sprinklr Insights analyzes data from social media and review sites for competitive benchmarking. Agorapulse provides basic brand mentions tracking limited to connected social platforms, which works well for simpler monitoring needs.
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