⚡ Veredito rápido:
- Preços: SugarCRM starts at $59 per user per month. Monday CRM A partir de US$ 9 por usuário por mês.
- Ideal para: SugarCRM suits manufacturing and distribution firms with complex account needs. Monday CRM suits small businesses and sales teams that also handle projects.
- Principal diferença: SugarCRM is a deep customer relationship management suite with sales, marketing and service arms. Monday CRM sits on top of a work management platform.
- Nossa escolha: Monday CRM for most buyers, because its core features cost far less per user and setup takes days instead of months.
The cheaper CRM here is not the weaker one.
SugarCRM costs roughly six times more per user than Monday CRM.
But price is the smallest gap between these two.
SugarCRM is built for complex sales, marketing and service operations.
Monday CRM is built for teams juggling deals and projects at once.
Visão geral
This SugarCRM vs Monday CRM comparison covers pricing, core features and ease of use.
It also breaks down which company each crm platform actually fits.
Nosso escritor spent hands-on time inside SugarCRM directly.
Notes on Monday CRM come from its documentation and G2 reviews.
By the end, you will know which crm software fits your negócios.
O que é o SugarCRM?
SugarCRM is a customer relationship management suite for sales, marketing and service.
It breaks into three arms: Sugar Market, Sugar Sell and Sugar Serve.
Sugar Market handles marketing automação, SEO and social posting.
Sugar Sell covers Salesforce automation, reports and product management.
Sugar Serve adds smart routing, case tracking and a unified console.
The company started as an open source crm and still favours flexible hosting.
Its 2026 tom is “Precision Selling”, which blends CRM and ERP data for guided selling.
SugarCRM
A deep crm platform for relationship-driven B2B teams. Strong in manufacturing, wholesale and distribution. Ten user minimum applies.
Preços do SugarCRM
Here is what SugarCRM pricing looks like in 2026.
| Plano | Preço | Ideal para |
|---|---|---|
| Padrão | US$ 59 por usuário por mês | Core features for a first sales team |
| Avançado | US$ 85 por usuário por mês | Advanced workflows and enhanced support |
| Primeiro | US$ 135 por usuário por mês | Enterprise level plans with premium support |
Pricing verified August 2026.
Teste grátis: No free trial and no free plan on most tiers. Demos run through the sales team.
Garantia de reembolso: None published. Contracts are usually annual, and rates drop when billed annually.
📌 Observação: Every tier carries a ten user minimum. Ten users on Standard means about $590 per month before add-ons. Sugar Market is quoted separately, starting near $1,000 per month for 10,000 contacts.
⚠️ Pricing conflict: Public sources list Sugar Professional at $52 and Sugar Enterprise at $65 per user per month. Our CSV records $59, $85 and $135. We use the CSV figures above. Ask sales to confirm your quote before signing.
Principais benefícios do SugarCRM
Here is what makes SugarCRM worth a quote request:
- Visão do cliente em 360 graus: Every interaction across departments lands on one record. Sales, marketing and service teams see all the dados junto.
- SugarPredict AI: Domain-specific AI predicts lead conversion and suggests the next best action. Sentiment analysis and predictive scoring sit inside seller workflows.
- Personalização avançada: No-code tools cover custom fields, layouts and relationships. You can customize SugarCRM for very specific business needs.
- Alcance global: Over 30 languages and multiple currencies suit firms expanding abroad. Geo mapping helps field reps plan territory routes.
- Deployment choice: On-premises, private cloud or public cloud hosting. The open-source heritage lets you decide where your data lives.
- Lower cost than Salesforce: SugarCRM reports rollout costs roughly 42% below Salesforce. That works out near 32% lower total cost of ownership.
- Serviço automação: Sugar Serve routes cases automatically and tracks response times. Support tiers range from online support to full 24/7 global response.
The homepage sets the tone for that B2B focus.
O que nossa equipe observou
Our writer signed up for a SugarCRM walkthrough and spent several days inside the platform. Here is what stood out from that hands-on time:
Vantagens e Desvantagens do SugarCRM
✅ Prós
- Modular design allows heavy customization without heavy coding
- Sales, marketing and service run on a single platform
- REST and SOAP APIs connect legacy and new systems
- Choice of on-premises, private cloud or public cloud hosting
❌ Contras
- Steep learning curve caused by the size of the feature set
- Ten user minimum blocks smaller teams from starting
- Customer service tools rate below Zendesk and Salesforce Service Cloud
- Deeper module changes need real software development help
O que é o Monday CRM?
Monday CRM is the sales product built on the Monday work management platform.
The same engine also powers its project management software.
You start by creating boards for leads, deals and accounts.
Each board works like a smart spreadsheet with custom fields.
A Monday atende mais de 152.000 clientes em mais de 200 países.
Teams use it for sales, event planning, human resources and managing projects.
A mobile app keeps deals moving when reps are away from a desk.
🏆 Vencedor: Segunda-feira CRM
An affordable crm that doubles as a work management tool. Deals, tasks and project timelines live on one board.
Preços do CRM às segundas-feiras
Monday CRM prices sit far below most crm prices in this category.
| Plano | Preço | Ideal para |
|---|---|---|
| Básico | US$ 9 por usuário por mês | Pequena empresa teams tracking contacts |
| Padrão | US$ 12 por usuário por mês | Basic workflows and calendar integration |
| Pró | US$ 19 por usuário por mês | Time tracking, advanced reporting, sales performance dashboards |
Pricing verified August 2026.
Teste grátis: Yes. A 14-day free trial runs on paid plans with no card required at signup.
Garantia de reembolso: Monday publishes a 30-day refund window on annual purchases.
📌 Observação: Seats are sold in blocks of three, so two team members still pay for three. The Basic plan ships with 5GB of file storage. An enterprise plan with custom pricing exists outside the three tiers above. A limited free version of the wider work management product covers two seats and three boards.
⚠️ Pricing conflict: Some sources quote the work management tiers instead, at $36, $42 and $72 per month for three users. Our CSV records the per-seat CRM rates of $9, $12 and $19. The pricing structure confuses plenty of new users, so check the seat count on the checkout page.
Principais benefícios do Monday CRM
Here is why so many businesses land on Monday CRM:
- Configuração rápida: Customizable templates get a pipeline running in just a few clicks. Most new users skip formal training entirely.
- Várias perspectivas do projeto: A kanban board, gantt chart view, timeline and calendar sit behind the same records. Switching views takes one click.
- Automation without code: A recipe-style builder handles reminders, stage changes and handoffs. These automation features come earlier than on most crm platforms.
- Real collaboration tools: A conversation panel sits on every item so people discuss work in context. Comments, mentions and file sharing keep everyone on the same page.
- Integrations that matter: Google Calendar, Google Sheets, Slack and Microsoft Teams connect natively. Over 50 third party integrations are available.
- Support and learning: 24/7 live chat backs every tier. A knowledge base, community forum and hundreds of video tutorials cover the rest.
- Painéis personalizados: Widgets show revenue, product performance and project progress at a glance. Advanced reporting arrives on Monday’s Pro plan.
The product page shows how those boards look in practice.
O que nossa equipe observou
Note: We have not had extended hands-on time with Monday CRM yet. The notes above come from published documentation, the pricing page and G2 reviews.
G2 reviews highlight the clean interface and quick onboarding. The same reviews flag the pricing structure as the most common complaint.
Segunda-feira: Prós e contras do CRM
✅ Prós
- Paid plans start at $9 per user per month
- Clean interface that most teams adopt without training
- Kanban, gantt and calendar views on the same data
- Live chat support runs 24 hours a day
❌ Contras
- Seat-block pricing structure confuses buyers at checkout
- Customization options can overwhelm a first-time admin
- Time tracking and advanced features sit behind the Pro tier
Comparação de recursos
Ready for a closer look at SugarCRM vs Monday CRM? We compare the key features across eleven areas below, then finish with cost. Neither tool wins all the features outright.
| Recurso | SugarCRM | CRM de segunda-feira |
|---|---|---|
| Preço inicial | US$ 59 por usuário por mês | US$ 9 por usuário por mês |
| Teste grátis | ❌ | ✅ |
| Quadro Kanban | ❌ | ✅ |
| Gráficos de Gantt | ❌ | ✅ |
| Controle de tempo integrado | ❌ | ✅ (Profissional) |
| Automação de marketing | ✅ (Mercado de Açúcar) | ❌ |
| Automação de serviços | ✅ (Sugar Serve) | ❌ |
| On-Premises Hosting | ✅ | ❌ |
| Usuário mínimo | Ten users | 3 seats |
| Ideal para | Manufacturing and distribution | Small businesses and mixed sales or project teams |
1. Contact Management and Customer Data
SugarCRM: Records pull in email, calls, cases and orders across departments. That 360-degree view is the reason relationship-driven firms pick it. Account hierarchies handle parent companies and subsidiaries cleanly.
CRM de segunda-feira: Contacts live on a board you shape with custom fields. It is faster to set up but shallower on account structure. Deep hierarchy work needs manual linking.
2. Sales Automation and Guided Selling
SugarCRM: Sugar Sell adds guided selling prompts drawn from CRM and ERP data. SugarPredict scores which leads are likely to convert. Pipeline forecasts roll those numbers into revenue projections.
CRM de segunda-feira: Pipeline stages move by drag and drop, and each move can fire an action. Forecasting is simpler and based on deal value and stage. It reads sales performance well enough for a small sales team.
3. Marketing Automation and Landing Pages
SugarCRM: Sugar Market runs email campaigns, scoring and social posting from the same records. Marketing and service data feed straight back to sellers.
Campanha construtores also cover the pages those emails point to.
CRM de segunda-feira: There is no native marketing suite here. Campaigns run through connected tools like Mailchimp instead. This is the clearest gap in the platform’s feature set.
⚠️ Aviso: Sugar Market is licensed separately from Sugar Sell. Adding it changes your SugarCRM cost substantially.
4. Automação de fluxo de trabalho
SugarCRM: Automated sales workflows handle approvals, escalations and assignment rules. Advanced workflows can span sales, marketing and service teams. Setup usually involves an admin or a partner.
CRM de segunda-feira: Workflow automation uses plain-language recipes any team member can build. Basic workflows take under a minute. Complex branching logic is where it runs out of room.
5. Custom Workflows and Drag and Drop Builders
SugarCRM: Drag and drop workflows cover dashboards, layouts and record rules without code. New business modules still need software development skills. Many buyers hire a partner for this stage.
CRM de segunda-feira: Smart workflow automation suggests recipes based on how a board is used. Everything is visual, which suits software teams and non-technical staff alike.
6. Work Management and Project Views
CRM de segunda-feira: Deals and delivery work sit inside the same work management tools. Onboarding projects link straight to the closed deal. This is the strongest reason to pick it over a pure CRM.
The kanban board handles day-to-day task management for the same records.
SugarCRM: Project management tools are not part of the suite. Delivery work usually moves to a separate system after the deal closes.
7. Gantt Charts and Task Dependencies
CRM de segunda-feira: A gantt chart maps project timelines with task dependencies between items. Slipping one date shifts the rest of the chain automatically.
SugarCRM: No native gantt view exists. Calendar integration covers meetings and follow-ups, not project sequencing.
8. Dashboards, Reporting and Resource Planning
CRM de segunda-feira: Dashboard widgets track project progress, revenue and workload in one screen. An activity log records who changed what and when.
Workload views then show who has capacity for the next round of work.
SugarCRM: Reporting goes deeper on pipeline maths and territory analysis. Geo mapping plots accounts for field reps. Building a report takes more clicks than Monday needs.
9. Integrations and APIs
SugarCRM: REST and SOAP APIs connect legacy ERP and finance systems. Native connectors and third-party add-ons fill the rest. This is where it beats most rivals in manufacturing.
CRM de segunda-feira: The integrations centre lists over 50 apps, including Google Calendar, Google Sheets and Slack. Setup is point-and-click. Older on-premises systems are the weak spot.
10. Security, Deployment and Data Control
SugarCRM: Role-based permissions and field-level segurança are standard. The open-source heritage means you choose where records are stored.
Hosting choice is the part rivals rarely match.
CRM de segunda-feira: Cloud only, with rigorous security controls and guest access settings per board. Storage space starts at 5GB on Basic. There is no on-premises option.
11. Branding and AI Access
SugarCRM: Custom URLs let you serve the system under your own domain. Generative AI and sentiment analysis sit inside the record view.
CRM de segunda-feira: The Monday MCP server lets Assistentes de IA read boards and update items directly. It is newer, and access depends on your plan.
12. Preços e Custos
Here are the paid plans side by side, straight from each price list.
| Nível | SugarCRM | CRM de segunda-feira |
|---|---|---|
| Entrada | Standard: $59/user/month | Basic: $9/user/month |
| Meio | Advanced: $85/user/month | Standard: $12/user/month |
| Principal | Premier: $135/user/month | Pro: $19/user/month |
| Minimum Seats | Ten user minimum | 3 seats |
SugarCRM: The entry point is $590 per month once the ten user minimum applies. That buys sales, marketing and service depth you cannot get cheaply elsewhere. Rollout still costs about 42% less than Salesforce.
CRM de segunda-feira: Ten users on Pro costs $190 per month, under a third of SugarCRM’s entry tier. Rates drop again when billed annually. For most smaller teams, that gap decides the purchase.
Diferentes cenários
| Se você precisar | Escolher | Por que |
|---|---|---|
| Um orçamento apertado | CRM de segunda-feira | Six times cheaper per seat |
| Marketing and service in one suite | SugarCRM | Sugar Market and Sugar Serve included |
| Deals plus delivery projects | CRM de segunda-feira | Boards handle both |
| ERP and legacy integration | SugarCRM | REST and SOAP APIs |
| Data stored on your servers | SugarCRM | On-premises hosting option |
| Setup this week | CRM de segunda-feira | Templates, no partner needed |
💰 Seu orçamento
SugarCRM asks for roughly $590 per month before you log in. Monday CRM starts at $9 per seat, which suits businesses watching cash closely.
🔌 Seu conjunto de tecnologias
Running an ERP or an older order system pushes you toward SugarCRM. If your stack is Google Workspace and Slack, Monday CRM connects in minutes.
📝 Seu Processo de Vendas
Long manufacturing deals with quotes and approvals fit SugarCRM’s guided selling. Faster transactional pipelines rarely need that much structure.
🎓 Seu nível de experiência
SugarCRM rewards teams with an admin or a partner on hand. Monday CRM is the safer pick when nobody owns the system full time.
🆓 Testes e demonstrações grátis
Monday CRM lets you test the product before paying anything. SugarCRM runs guided demos instead, so budget a call with sales.
🛟 Opções de suporte
SugarCRM ranges from basic support on entry tiers up to 24/7 global cover, and it outranks Salesforce on customer experience ratings. Monday CRM gives every plan 24/7 live chat customer support.
Guia de Troca
Already running one of them? Here is what changes if you move.
🔄 Switching from SugarCRM to Monday CRM?
✅ O que você vai ganhar:
- A far lower bill and no ten-seat floor
- Kanban, gantt and calendar views for managing tasks
- Onboarding that most employees finish in a day
❌ O que você perderá:
- Sugar Market campaigns and Sugar Serve service features
- On-premises hosting and full data location control
- SugarPredict scoring and geo mapping for field reps
📋 Como mudar:
- Export accounts, contacts and open deals to CSV
- Start a Monday CRM trial and pick a pipeline template
- Import the files, then rebuild your key workflows
🔄 Switching from Monday CRM to SugarCRM?
✅ O que você vai ganhar:
- Marketing, sales and service on a single platform
- Account hierarchies built for complex B2B structures
- API depth for ERP, finance and warehouse systems
❌ O que você perderá:
- Project views, resource planning and built-in time tracking
- Cheap seats for a research team or side department
- Same-week setup without outside help
📋 Como mudar:
- Export each board, including files and activity history
- Book a SugarCRM demo and scope your modules
- Run migration with the Sugar team or a certified partner
O que nossa avaliação não abordou
This comparison focused on sales teams at small and mid-sized companies. We did not price Sugar Market’s contact tiers past the 10,000-contact entry point, and we did not test file storage limits at scale. Enterprise procurement, custom SLAs and multi-region hosting sit outside what we could check. If you are buying for 500 employees, treat these figures as a starting map rather than a final quote.
Veredicto final
| Categoria | Ganhador |
|---|---|
| 💰 Preços | CRM de segunda-feira |
| 🚀 Principais funcionalidades | SugarCRM |
| 📊 Profundidade de reportagem | SugarCRM |
| ⚙️ Automation Setup | CRM de segunda-feira |
| 👶 Facilidade de uso | CRM de segunda-feira |
| 🔌 Integrações | Gravata |
| 📁 Gestão de Projetos | CRM de segunda-feira |
| 🏆 Vencedor Geral | CRM de segunda-feira |
🏆 VENCEDOR: MONDAY CRM
Monday CRM wins 4 of 7 categories.
Ideal para: Small businesses, mixed sales and project teams, and companies that want a working pipeline this week
These two products answer different questions. SugarCRM asks how deeply you need to model your business. Monday CRM asks how fast you need to start.
SugarCRM is the better fit for manufacturing, wholesale and distribution firms. Its marketing and service arms remove the need for two more subscriptions. The trade is cost, setup time and a real learning curve.
Monday CRM covers the standout features most teams actually use daily. It wins on price, speed and the fact that project work lives beside the pipeline. That combination is why it takes the top spot here.
Mais comparações do SugarCRM
Here is how SugarCRM measures up against other crm alternatives:
SugarCRM vence em: roughly 32% lower total cost of ownership, hosting you control, and code-light configuration for specific business needs
A Salesforce se destaca em: a far bigger app marketplace, a deeper partner bench, and more mature AI tooling
SugarCRM vence em: ERP-grade integration, account hierarchy modelling, and on-premises deployment
A HubSpot vence em: a usable free version, gentler onboarding, and stronger inbound marketing reporting
SugarCRM vence em: full sales pipeline coverage, campaign tools inside the same suite, and forecasting built for revenue teams
Zendesk vence em: sharper ticket routing, better agent workspaces, and a stronger help-centre builder
SugarCRM vence em: predictive lead scoring, multi-currency support across 30+ languages, and heavier customization
O Insightly vence em: no seat floor, lighter admin load, and project tracking bundled with the CRM
Mais comparações de CRM de segunda-feira
Monday CRM competes with several project management platforms that added sales features:
CRM de segunda-feira vs. Pipedrive
Vitórias do CRM na segunda-feira em: project boards beside the pipeline, richer dashboards, and broader use across departments
Pipedrive vence em: a tighter sales-only workflow, stronger email sync, and simpler seat maths
CRM de segunda-feira vs. ClickUp
Vitórias do CRM na segunda-feira em: a calmer interface, faster board setup, and cleaner mobile use
ClickUp vence em: more task management depth per dollar, docs built in, and a more generous entry tier
Vitórias do CRM na segunda-feira em: visual pipeline editing, quicker automation building, and better cross-team visibility
O Zoho CRM se destaca em: native email marketing, telephony features, and a cheaper path for pure sales use
Vitórias do CRM na segunda-feira em: price per seat at scale, project delivery views, and flexible board structures
A HubSpot vence em: content and email tooling, lead attribution, and a free tier that never expires
Neither product sells unlimited users on a flat fee, so model your seat count before comparing quotes.
Perguntas frequentes
Para que serve o SugarCRM?
It manages sales, marketing and service on one system. Mid-sized and large firms use it to track accounts, run campaigns and handle support cases.
O Monday é uma ferramenta de CRM?
Yes. Monday CRM is a dedicated sales product built on the same boards that power its project management tools, so pipelines and delivery work share one system.
Qual é o custo médio de um CRM?
Entry plans run from about $9 to $60 per seat monthly. Monday CRM starts at $9 and SugarCRM at $59, which spans most of that range.
Quais são as desvantagens do SugarCRM?
The ten-seat floor, higher cost and a steep learning curve. Deeper module changes need coding help, and service tooling trails dedicated helpdesk products.
O Monday.com é gratuito?
A limited free tier covers two seats and three boards on the work management product. CRM pipelines need a paid plan after the trial ends.
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