⚡ Verdict rapide :
- Tarification : Pipedrive starts at $14/user/month. Close CRM À partir de 35 $/siège/mois.
- Idéal pour : Pipedrive suits visual pipeline management for petites entreprises. Close CRM suits high-volume inside sales.
- Différence principale : Close CRM has built in calling, SMS, and a power dialer. Pipedrive needs other tools for phone work.
- Notre choix : Pipedrive for most sales teams. It costs less and covers more of the sales process.
Most sales teams pick a CRM for one of two reasons.
They want to see every deal clearly, or they want to make more calls.
Pipedrive was built for the first group.
Close CRM was built for the second.
That single split explains almost every difference between them.
Aperçu
This Pipedrive vs Close CRM comparison covers pricing, features, and daily functionality.
We also break down which sales teams each system fits best.
Nos sources comprennent les spécifications publiées, la documentation produit et les tests de G2.
Nos rédacteurs ont également passé du temps à tester concrètement les deux plateformes.
Ces observations figurent dans les sections « Ce que notre équipe a remarqué » ci-dessous.
Qu'est-ce que Pipedrive ?
Pipedrive is a sales focused CRM built around a visual sales pipeline.
You drag each deal from one stage to the next.
The board shows the value sitting at every stage of your sales process.
Small businesses use it to track leads, contacts, and follow ups in one place.
Higher plans unlock unlimited pipelines and deeper pipeline management.
Voici une brève présentation de la plateforme en action.
🏆 Gagnant : Pipedrive
A CRM that makes your sales pipeline easy to read. Good for teams that manage deals across many stages.
Tarification de Pipedrive
Here is what Pipedrive costs per user. Prices rise as you unlock more features.
| Plan | Prix | Idéal pour |
|---|---|---|
| Lite | 14 $/utilisateur/mois | Vendeurs indépendants et petites équipes |
| Croissance | 24 $/utilisateur/mois | Growing teams that need email sequences |
| Prime | 49 $/utilisateur/mois | Teams that want advanced reportage |
| Ultime | 69 $/utilisateur/mois | Des équipes plus importantes avec sécurité et les besoins administratifs |
Prix vérifiés en juillet 2026.
Essai gratuit : Yes. Pipedrive offers a 14-day trial with no credit card required.
Garantie de remboursement : No standard refund window. You cancel from the billing page before your renewal date.
📌 Note: There is no free plan here. Paid add-ons like lead capture and projects sit outside the base price, so users should check the pricing page on the Pipedrive website before they commit.
⚠️ Pricing conflict: Our research notes five annual plans for Pipedrive. Our verified data lists four: Lite, Growth, Premium, and Ultimate. We kept the four-plan figures above. Some customers also feel the add-on upsells act like a bait-and-switch.
Principaux avantages de Pipedrive
Here is what makes Pipedrive worth a look:
- Visual pipeline: Drag-and-drop cards move each deal between phases. You spot stalled sales activities in seconds.
- Interface conviviale : Navigation is simple enough for new reps. Scheduling follow ups takes very few clicks.
- Custom fields and filters: You shape the sales process to match your entreprise. Saved filters show only the data you want.
- Rapports détaillés : Activities performance and email performance reports track sales performance over time.
- Marketplace access: Over 400 integrations connect Pipedrive to other apps you already run.
- Strong mobile app: Geolocation, offline access, and call logging help field reps update records on the road.
Ce que notre équipe a remarqué
Notre écrivain signed up for Pipedrive and spent several days moving real deals through the system. Here is what stood out:
Avantages et inconvénients de Pipedrive
✅ Avantages
- Entry price starts lower than most sales CRM tools at $14/user/month
- Visual pipeline management makes deal stages easy to read
- Over 400 marketplace integrations plus Zapier for other tools
- Mobile app supports geolocation, offline access, and call logging
- Email marketing and AI Sales Assistant included on paid plans
❌ Inconvénients
- No built in calling, so phone work needs other tools
- Live chat with a human requires an upgrade to a higher plan
- The support chatbot gets weak marks in customer feedback
- Paid add-ons push the real monthly cost above the sticker price
Qu'est-ce que Close CRM ?
Close CRM is a sales platform for high-volume inside sales.
Calling, SMS, and email all live inside the same window.
Reps work a list of leads without switching to other apps.
The interface strips out clutter so teams can focus on the next conversation.
Outbound teams pick it for the power dialer and the automation behind it.
This video walks through the platform screen by screen.
🥈 Runner Up: Close CRM
Built for reps who live on the phone. Calling, SMS, and email sequences run from one screen.
Tarification CRM fermée
Close CRM charges per seat. Each tier adds more automation and reporting depth.
| Plan | Prix | Idéal pour |
|---|---|---|
| Essentiel | 35 $/siège/mois | Small teams testing built in calling |
| Croissance | 99 $/siège/mois | Outbound teams using the power dialer |
| Échelle | 139 $/siège/mois | Larger teams that need the predictive dialer |
Prix vérifiés en juillet 2026.
Essai gratuit : Yes. Close CRM offers a 14-day trial with no credit card required.
Garantie de remboursement : No published refund window. Monthly plans can be cancelled before the next billing date.
📌 Note: Calling minutes, SMS, and phone numbers are billed on top of the seat price. There is no free plan, but the pricing page is clear about what each tier includes.
⚠️ Pricing conflict: Our research reports a $99 entry tier with a three-user minimum and $49 per extra user. Our verified data lists Essentials at $35/seat/month with three plans total. We kept the verified figures above.
Principaux avantages de Close CRM
Here is what pulls outbound teams toward Close CRM:
- Fonction d'appel intégrée : Calls, SMS, and email run inside the CRM. Call recording and logging happen without extra setup.
- Composeur automatique : It dials several numbers at once. A free rep is routed in the moment a human answers.
- Call Assistant: Every phone call is transcribed and summarised. Reps spend less time typing notes.
- Vues intelligentes : Saved filters group prospects by any rule you create. Finding the next call list takes one click.
- Email templates and sequences: Personalised templates send automated outreach across a whole list of contacts.
- Fast support: An in-house team across several time zones answers in under two hours on average.
Ce que notre équipe a remarqué
Our writer ran a week of outbound calls through Close CRM before writing this review. Here is what stood out:
Avantages et inconvénients de la gestion de la relation client (CRM)
✅ Avantages
- Native calling, SMS, and email in one window
- Composeur automatique et numéroteur prédictif pour les volumes d'appels élevés
- AI call transcription and summaries cut manual note taking
- In-house support answers in under two hours on average
❌ Inconvénients
- Entry seat price is more than double Pipedrive’s Lite plan
- The interface carries a learning curve for new reps
- Around 100 integrations against Pipedrive’s 400+ marketplace
- Mobile app is thinner than Pipedrive’s for field sales
Comparaison des fonctionnalités
Here is where Pipedrive vs Close gets practical. We compare eleven areas that shape daily work for sales teams.
| Fonctionnalité | Pipedrive | Fermer le CRM |
|---|---|---|
| Prix initial | 14 $/utilisateur/mois | 35 $/siège/mois |
| Plan gratuit | ❌ | ❌ |
| Pipeline de vente visuel | ✅ | ✅ |
| Appel intégré | ❌ | ✅ |
| Composeur automatique | ❌ | ✅ |
| Marketing par e-mail | ✅ | ❌ |
| Rapports avancés | ✅ | ✅ |
| Intégrations | 400+ | 100+ |
| Application mobile | ✅ (offline access) | ✅ (basique) |
| Idéal pour | Gestion visuelle du pipeline | Appels à volume élevé |
1. Gestion des pipelines
Pipedrive : The visual sales pipeline is the whole product. Each deal sits as a card you drag between stages, and the board totals the value waiting at every step. Higher plans allow unlimited pipelines for longer sales cycles.
Fermer le CRM : Pipelines exist, but they sit behind the boîte de réception and call queue. The layout pushes reps toward the next conversation rather than a board view of the sales process.
2. Lead Management and Custom Fields
Pipedrive : Leads land in a separate inbox before they become deals. Custom fields and saved filters let you view data the way your team works.
Fermer le CRM : Smart Views filter and group prospects into call-ready lists. Notes and logged call notes are categorised, so finding details inside a client record is quick.
3. Built In Calling and Power Dialer
Pipedrive : There is no native phone system. Calling, call recording, and SMS come from third-party integrations, which adds another vendor and another bill.
Fermer le CRM : Deep native call and SMS functionality is the main reason teams switch here. The Power Dialer rings several numbers at once and routes an available rep the moment a human picks up. A predictive dialer sits on the top tier.
⚠️ Avertissement: If your reps make fifty or more calls a day, this single category may outweigh everything else in this comparison.
4. Sales Automation and Follow Ups
Pipedrive : Automation features fire on triggers tied to a deal, person, activity, lead, organization, or project. For example, a lead from one source can trigger a follow-up task the same day it arrives.
Fermer le CRM : Sales automation points outward. Workflows assign leads to a user or user group, then start outbound communication by email, SMS, or calls. The company positions these tools as a way to double rep productivity.
5. Fonctionnalités de l'IA
Pipedrive : The AI Sales Assistant reads your pipeline and suggests which deal to touch next. It works best when your data is tidy and your stages are consistent.
Fermer le CRM : The Call Assistant transcribes and summarises every phone call automatically. Reps stay in the conversation instead of typing while a prospect talks.
6. Email Marketing and Email Sequences
Pipedrive : Campaigns handle real email marketing with templates, segments, and open tracking. That puts newsletters and drip mail in the same system as your deals.
Campaign building uses a drag-and-drop editor, so marketing tasks do not need a designer.
Fermer le CRM : The focus is one-to-one outreach, not bulk marketing. You create personalised email templates and email sequences that pause when a prospect replies, all managed from a shared inbox.
7. Reporting and Detailed Reports
Pipedrive : Reporting is broad. Activities performance and email performance reports sit next to deal forecasts, and advanced reporting on higher tiers adds custom dashboards for sales performance.
Fermer le CRM : Reports track how leads move through the pipeline and compare one period against another. Call and SMS metrics are the strongest part of the set.
8. Intégrations et autres applications
Pipedrive : The marketplace holds over 400 integrations. Popular picks include SendPulse, QuickBooks, Trello, Microsoft Teams, Asana, Slack, Intercom, Zoom, and Fireflies.ai.
Fermer le CRM : Over 100 integrations cover communication, automation, finance, support, lead generation, marketing, and collaboration. Microsoft 365, HubSpot, Segment, Gong, JustCall, and Help Scout are all supported.
💡 Conseil de pro : Both platforms integrate with Zapier. If your favourite app is missing from either marketplace, that is usually the fastest bridge.
9. Projects, Documents and Templates
Pipedrive : Projects turn a won deal into delivery work with boards and tasks. Documents and templates let you send quotes and contracts without leaving the record.
Signed documents log back against the deal, which keeps handover data in one place.
Fermer le CRM : Post-sale project work is not the goal here. Teams that need delivery tracking usually connect a separate tool for that stage.
10. Ease of Use and Mobile Access
Pipedrive : G2 reviews highlight the user friendly interface, and the user interface is rated easier to navigate than the alternative here. The mobile app adds geolocation, offline access, and call logging for reps in the field.
Fermer le CRM : There is a learning curve at first, though the layout gets easier once reps know where things live. The mobile app carries core communication tools but is thinner for field sales.
11. Tarification et coût
Let us put the plans side by side.
| Étage | Pipedrive | Fermer le CRM |
|---|---|---|
| Gratuit | ❌ | ❌ |
| Entrée | Version Lite : 14 $/utilisateur/mois | Équipements de base : 35 $/place/mois |
| Milieu | Croissance : 24 $/utilisateur/mois | Croissance : 99 $/poste/mois |
| Supérieur | Premium : 49 $/utilisateur/mois | Tarif : 139 $/place/mois |
| Haut | Version Ultimate : 69 $/utilisateur/mois | — |
Pipedrive : Four plans give you room to start cheap and upgrade later. Even the Ultimate plan costs less per user than Close CRM’s mid tier, and higher tiers pack in more features than similarly priced rivals.
Fermer le CRM : This is a premium, all-inclusive product. The seat price covers the phone system, so the comparison is fairer once you add a dialer subscription to the Pipedrive column.
Différents scénarios
| Si vous avez besoin | Choisir | Pourquoi |
|---|---|---|
| budget serré | Pipedrive | $21 cheaper per seat at entry |
| Heavy phone work | Fermer le CRM | Built in calling and power dialer |
| Gestion visuelle du pipeline | Pipedrive | Drag-and-drop deal stages |
| campagnes de marketing par e-mail | Pipedrive | Native campaign constructeur |
| Automated outbound sequences | Fermer le CRM | Email, SMS, and call workflows |
| Field sales on mobile | Pipedrive | Offline access and geolocation |
💰 Votre budget
Pipedrive is the cheaper entry point at $14 per user. Close CRM asks $35 per seat, but that price already covers the phone system.
🔌 Votre pile technologique
Count the other apps you must integrate. A 400-strong marketplace favours Pipedrive, while teams already running Gong or JustCall may prefer the Close CRM side.
📞 Votre processus de vente
Long, multi-stage deals suit a visual board. High-volume outbound suits a dialer and a call queue.
🎓 Votre niveau d'expérience
New reps get productive faster on a drag-and-drop board. Expect a short learning curve before the Close CRM layout clicks.
🆓 Essais et démos gratuits
Neither product has a free plan, so use the free 14-day trials. If you are interested in both, import twenty real leads and run a normal week on each.
🛟 Options d'assistance
Close CRM keeps an in-house support team across time zones with replies under two hours on average. Pipedrive routes you to a chatbot first, and live chat with a person needs a higher plan.
Guide de changement
Already on one of these? Here is what changes when you move.
🔄 Vous passez de Pipedrive à Close CRM ?
✅ Ce que vous y gagnerez :
- Native calling, SMS, and call recording inside the CRM
- Power dialer and AI call transcription
- Support replies in under two hours on average
❌ Ce que vous perdrez :
- The drag-and-drop pipeline view your team knows
- Email marketing campaigns and project boards
- Roughly 300 marketplace integrations
📋 Comment changer :
- Export deals, contacts, and custom fields to CSV
- Start a Close CRM trial and map your fields during import
- Rebuild your Smart Views, then port phone numbers last
🔄 Vous passez de Close CRM à Pipedrive ?
✅ Ce que vous y gagnerez :
- A lower seat price and four plans to grow into
- Visual pipeline management with unlimited pipelines on higher tiers
- Email marketing, projects, and a stronger mobile app
❌ Ce que vous perdrez :
- Built in calling, SMS, and the predictive dialer
- Automatic call summaries from the Call Assistant
- Two-hour support replies on every plan
📋 Comment changer :
- Export leads, contacts, and call notes to CSV
- Create a Pipedrive account and build your stages first
- Import the data, then add a calling app from the marketplace
Ce que notre analyse n'a pas couvert
This comparison focused on small businesses and mid-sized sales teams. We did not test enterprise security reviews, custom API builds, or bulk seat licensing. Call quality also depends on your region and carrier, which we could not measure. If you manage fifty or more reps, your limitations and priorities will differ from what we describe here.
Verdict final
| Catégorie | Gagnant |
|---|---|
| 💰 Tarification | Pipedrive |
| 📊 Gestion du pipeline | Pipedrive |
| 📞 Calling and Dialers | Fermer le CRM |
| 🤖 Automatisation des ventes | Fermer le CRM |
| 📈 Advanced Reporting | Pipedrive |
| 🔌 Intégrations | Pipedrive |
| 👶 Facilité d'utilisation | Pipedrive |
| 🛟 Soutien | Fermer le CRM |
| 🏆 Vainqueur toutes catégories | Pipedrive |
🏆 GAGNANT : PIPEDRIVE
Pipedrive wins 5 of 8 categories.
Idéal pour : visual pipeline management, small businesses, longer sales cycles, field sales teams
These two products chase different buyers. Pipedrive is a sales pipeline you can read at a glance, priced for teams that watch every dollar.
Close CRM is a phone-first system for reps who dial all day. Its calling, SMS, and outreach automation are hard to match at any price.
If your team lives on the phone, the runner-up here is still the right buy. For everyone else, Pipedrive covers more of the sales process for less money.
Comparaison de Pipedrive
Here is how Pipedrive measures up against other CRM tools:
Pipedrive l'emporte sur : cheaper paid entry, faster setup for small teams, cleaner deal board
HubSpot l'emporte sur : a genuine free plan, deeper marketing tools, wider content features
Pipedrive vs Salesforce
Pipedrive l'emporte sur : lower admin overhead, shorter onboarding, predictable per-user cost
Salesforce l'emporte sur : custom object depth, huge partner network, large-account governance
Pipedrive l'emporte sur : sales-first reporting, mature deal forecasting, stronger sales mobile app
Lundi, CRM remporte la victoire sur : flexible board building, cross-team work views, colourful task tracking
Pipedrive l'emporte sur : richer automation triggers, larger app marketplace, deeper campaign features
Capsule CRM victoires sur : a free starter tier, simpler contact records, lighter daily interface
Comparaison de Close CRM
This video lines Close CRM up against other options before we dig in:
CRM fermé vs Immédiatement
Close CRM remporte des victoires sur : voix plus SMS in one place, full deal records, live call routing
Victoires instantanées sur : inbox rotation at scale, cheaper courriel froid seats, deliverability warm-up
Close CRM remporte des victoires sur : dialer speed, call transcription, cleaner rep workspace
Gardez victoires sur : invoicing and payments, appointment booking, small-business marketing automation
Close CRM remporte des victoires sur : outbound calling, rep-level activity metrics, prospect Smart Views
ActiveCampaign victoires sur : broadcast email design, lifecycle nurture flows, lower cost per contact
Close CRM remporte des victoires sur : dialer depth, faster human support, tighter outbound workflows
Freshsales CRM remporte des succès sur : lower seat pricing, built-in chat widgets, tie-ins to a wider product suite
Foire aux questions
Quel CRM est meilleur que Pipedrive ?
It depends on the job. Close CRM is better for phone-heavy outbound teams. HubSpot suits marketing-led growth. For visual deal tracking on a small budget, Pipedrive still wins.
What is the difference between Pipedrive and Cloze?
They are separate products. Cloze is a relationship assistant that builds contact history automatically. Pipedrive is a sales pipeline CRM for teams that manage deals through stages.
À quoi sert Close IO ?
Close.io is the former name of Close CRM. Teams use it for inside sales: calling, SMS, email sequences, and tracking leads through the pipeline from one screen.
Pipedrive peut-il être utilisé comme CRM ?
Yes. It is a full CRM. You store contacts, log sales activities, manage deals across stages, and pull detailed reports on sales performance.
What is better, HubSpot or Pipedrive?
HubSpot offers a free plan and stronger marketing features. Pipedrive costs less on paid tiers and gives sales teams a simpler pipeline. Pick by which side matters more.
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