Démarrage rapide
This guide covers every Quo feature:
- Commencer — Create your account and claim a phone number
- How to Use Core Calling Features — Place and receive calls from mobile, web, or desktop
- How to Use Phone Menu & Routing — Send every caller to the right team member
- Comment utiliser la collaboration d'équipe — Share one inbox so colleagues never double-reply
- How to Use AI Call Transcriptions — Turn recorded audio into searchable text and summaries
- How to Use Analytics and Oversight — See response times, call volume, and team activity
- How to Use Mini CRM — Keep contacts, notes, and deal history beside each thread
- How to Use Auto-Attendant — Greet callers after hours without staffing a desk
- How to Use Call Routing — Ring the right device, person, or shift automatically
- How to Use Text Messaging — Send a text message and follow up from shared numbers
Temps nécessaire : 5 minutes par fonctionnalité
Vous trouverez également dans ce guide : Conseils de pro | Erreurs courantes | Dépannage | Tarification | Alternatives
Pourquoi faire confiance à ce guide ?
I ran my own entreprise phone on Quo for eight months and tested every feature here.
These screenshots and steps come from daily use, not vendor marketing.
Quo is an AI-powered entreprise phone and communication platform for small teams.
Most people set up one phone number and never touch the rest.
This guide on how to use quo.com walks through every major feature.
Étape par étape, avec captures d'écran et conseils de pro.
Quo Tutorial
This tutorial moves from simple setup to the advanced features that make you fast.
Quo
Set up a business number in minutes and share it with your whole team. Quo powers conversations for over 90,000 businesses, and its Sona AI agent answers calls 24/7. Plans start at $15 per user.
Getting Started with Quo
Finish this one-time setup before touching any feature below.
Cela prend environ trois minutes.
Here is what the first week looked like for me:
Maintenant, décomposons chaque étape.
Étape 1 : Créez votre compte
Go to the Quo website and click “Get Started.”
Saisissez votre adresse courriel professionnelle et créez un mot de passe.
✓ Point de contrôle: Vérifiez votre boîte de réception pour l'e-mail de confirmation.
Step 2: Install the Apps
Quo runs on mobile, web, and desktop apps.
Install the iOS or Android app, then the desktop app on your computer.
Voici à quoi ressemble le tableau de bord :
✓ Point de contrôle: The same conversations appear on every one of your appareils.
Step 3: Claim Your Number
Pick a new number with a local area code, or start the porting process.
Porting keeps your old business phone number active while the carrier transfers it.
Quo gives step-by-step guidance during phone system setup, so nothing is guesswork.
My own porting process felt reliable, and the old line never dropped a call.
✅ Terminé : Account, apps, and number — all that in one sitting.
How to Use Quo Core Calling Features
Core Calling Features let you place and receive calls from any device you own.
Voici comment l'utiliser étape par étape.
Step 1: Open the Dialer
Tap the keypad icon in the mobile app.
The mobile app offers three ways to make calls: keypad, contacts, and recent threads.
Step 2: Pick the Number You Call From
Tap the “From” field to switch between your active numbers.
Voici à quoi cela ressemble :
✓ Point de contrôle: Customers see your business number, never your personal one.
Step 3: Turn On Call Recording
Open Settings, then enable call recording for the numbers you want.
✅ Résultat : You can place and receive calls with recorded audio on file.
💡 Conseil de pro : Call quality depends on your internet connection, so test on Wi-Fi first.
How to Use Quo Phone Menu & Routing
Phone Menu & Routing lets you send each caller to the right person automatically.
Voici comment l'utiliser étape par étape.
Step 1: Open Phone Menu Settings
Go to Settings, pick a phone number, then choose Phone Menu.
Step 2: Map Each Key to a Destination
Assign key 1 to sales, key 2 to support, key 3 to billing.
Voici à quoi cela ressemble :
✓ Point de contrôle: A test call reaches the destination you mapped.
Step 3: Record Your Greeting
Record a short greeting, then save the menu.
✅ Résultat : Callers reach the right desk without a receptionist.
💡 Conseil de pro : Custom hold music ships on all plans, so callers hear you, not silence.
How to Use Quo Team Collaborator
Collaboration d'équipe lets colleagues work one shared inbox without stepping on each other.
Voici comment l'utiliser étape par étape.
Étape 1 : Invitez les membres de votre équipe
Open Members, then send invites by email.
Step 2: Share the Number
Add those members to a number so it becomes one of your shared numbers.
Voici à quoi cela ressemble :
✓ Point de contrôle: Multiple team members can access the same inbox to answer calls or reply to texts.
Step 3: Use Internal Threads
Tag a teammate inside a thread to hand off the follow up.
✅ Résultat : Your team can collaborate on one phone number without duplicate replies.
💡 Conseil de pro : A shared inbox is a game changer for growing teams that hate voicemail tag.
How to Use Quo AI Call Transcriber
AI Call Transcriptions turn every recording into texte you can search later.
Voici comment l'utiliser étape par étape.
Step 1: Enable Transcriptions
Switch on transcripts in Settings under your number.
Quo transcribes voicemails and missed calls automatically.
Step 2: Open a Finished Call
Click any completed call to read the transcript beside the audio player.
Voici à quoi cela ressemble :
✓ Point de contrôle: You see a summary with key takeaways and action items.
Step 3: Review AI Call Tags
AI call tags label each call by topic or sentiment.
✅ Résultat : Every conversation becomes searchable text instead of a lost memory.
💡 Conseil de pro : Researchers run user interviews here, since Quo records audio and writes the transcript.
How to Use Quo Analytics and Oversight
Analytics and Oversight shows you call volume, response times, and team activity.
Voici comment l'utiliser étape par étape.
Étape 1 : Ouvrez l’onglet Analytics
Click Analytics in the left sidebar of the web or desktop app.
Step 2: Filter by Number and Date
Pick a phone number, then set the date range you care about.
Voici à quoi cela ressemble :
✓ Point de contrôle: You can see which hours bring the most calls.
Step 3: Compare Team Members
Switch the view to per-member stats to spot slow replies.
✅ Résultat : You can manage staffing with real numbers, not guesses.
💡 Conseil de pro : Staff your busiest shift first, then fix the quiet hours later.
How to Use Quo Mini CRM
Mini CRM keeps contact details and notes right beside each conversation.
Voici comment l'utiliser étape par étape.
Étape 1 : Importez vos contacts
Upload a CSV, or sync contacts from Google.
Step 2: Add Custom Properties
Create fields like company, deal stage, or renewal date.
Voici à quoi cela ressemble :
✓ Point de contrôle: Each thread shows who the customer is at a glance.
Step 3: Connect Your Real CRM
Quo connects with HubSpot and Salesforce, so call histories log themselves.
✅ Résultat : Contacts, notes, and text threads live in one place.
💡 Conseil de pro : Spreadsheet syncing works too, which is handy for small companies on a budget.
How to Use Quo Auto-Attendant
Auto-Attendant greets callers when nobody on your team is free.
Voici comment l'utiliser étape par étape.
Step 1: Set Business Hours
Define open hours per number, including weekends.
Step 2: Turn On the Sona AI Agent
Enable Sona, the ai agent that answers calls 24/7 to capture leads.
Voici à quoi cela ressemble :
✓ Point de contrôle: A test call after hours gets answered, not dropped.
Step 3: Review Captured Details
Sona captures caller details and summarizes each conversation for you.
You start each morning with confidence, without worrying about the calls you missed.
✅ Résultat : You stay reachable overnight without hiring a night desk.
💡 Conseil de pro : Every plan includes the Sona ai agent, so test it before you upgrade.
How to Use Quo Call Routing Tool
Call Routing decides which device or person rings first.
Voici comment l'utiliser étape par étape.
Step 1: Choose a Routing Style
Ring everyone at once, or ring people in order.
Step 2: Order Your Team
Drag colleagues into the order you want them called.
Voici à quoi cela ressemble :
✓ Point de contrôle: An unanswered ring moves to the next person on the list.
Step 3: Add a Fallback
Send unanswered calls to voicemail or to Sona.
✅ Résultat : Nothing rings into an empty room.
💡 Conseil de pro : Sequential routing suits two-person shops; simultaneous suits busy support desks.
How to Use Quo Text Messenger
Text Messaging lets your whole team handle texting from one business number.
Voici comment l'utiliser étape par étape.
Step 1: Open a Thread
Click the pencil icon and type a contact name.
Step 2: Send Your First Text Message
Write the message, add an image if needed, then send.
Voici à quoi cela ressemble :
✓ Point de contrôle: The thread appears for every colleague on that number.
Step 3: Save Snippets
Store your common replies as snippets to answer faster.
✅ Résultat : You can follow up by text without touching your personal phone.
💡 Conseil de pro : Register your business for A2P before mass texting, or carriers filter you.
Quo Pro Tips and Shortcuts
After eight months on this platform, here are the tips I actually use.
Raccourcis clavier
| Action | Raccourci |
|---|---|
| Recherche de contacts | Ctrl/Cmd + K |
| Start a new message | Ctrl / Cmd + N |
| Open the dialer | Ctrl / Cmd + D |
| Mark thread as done | E |
Fonctionnalités cachées que la plupart des gens ignorent
- Webhooks : Create webhooks in Settings for real-time updates in your own system.
- API keys: Generate an API key for custom work your apps need.
- Zapier automation: Quo integrates with over 20 popular tools, so repeat tasks run themselves.
- Project numbers: Give a launch campaign, for example, its own dedicated phone number, then archive it later.
Quo Common Mistakes to Avoid
Mistake #1: Cancelling Your Old Service Too Tôt
❌ Faux : You cancel the old carrier, then start the porting process.
✅ À droite : Keep the old line paid until the port completes, then cancel it.
Mistake #2: Giving Every Person a Private Line
❌ Faux : Each person gets a private number, so nobody can cover a sick day.
✅ À droite : Run one main line as a shared inbox, then add private numbers after.
Mistake #3: Ignoring Your Network Before a Big Call
❌ Faux : You take a client call on café Wi-Fi and the audio breaks up.
✅ À droite : Check your internet connection first, or dial over mobile data instead.
Quo Troubleshooting
Problem: Choppy Audio on Calls
Cause: Call quality depends on connection strength, and weak Wi-Fi makes calls break.
Réparer: Move closer to the router, or switch the call to mobile data.
Problem: Texts Are Not Delivering
Cause: US carriers filter unregistered numbers, and this can happen on brand new lines.
Réparer: Finish A2P registration in Settings and wait for carrier approval.
Problem: Calls Ring Nobody
Cause: Routing points to a member who is off duty or logged out.
Réparer: Edit the ring order, then add Sona as the fallback answer.
📌 Note: If none of these fix your issue, contact Quo support.
Qu'est-ce que Quo ?
Quo is a business phone service that runs over the internet instead of a desk line.
Quo formerly OpenPhone, so older reviews still use the previous name.
Think of it like a shared email inbox, except for calls and texts.
Regardez ce bref aperçu :
Il comprend les fonctionnalités clés suivantes :
- Core Calling Features: Place and receive calls from mobile, web, or desktop apps.
- Phone Menu & Routing: Send every caller to the right team member automatically.
- Collaboration d'équipe : Share one inbox so colleagues never double-reply to a customer.
- AI Call Transcriptions: Turn recorded audio into searchable text and structured summaries.
- Analytics and Oversight: See response times, call volume, and team activity by hour.
- Mini CRM: Keep contacts, notes, and deal history beside each thread.
- Auto-Attendant: Greet callers after hours without staffing a front desk.
- Routage des appels : Ring the right device, person, or shift automatically.
- Text Messaging: Send a text message and follow up from shared numbers.
Quo powers conversations for over 90,000 businesses, from solo founders to growing teams.
Pour une analyse complète, consultez notre Quo review.
Tarification Quo
Here’s what Quo costs in 2026:
| Plan | Prix | Idéal pour |
|---|---|---|
| Démarreur | 15 $ par utilisateur | Solo founders who need one business phone number |
| Entreprise | 23 $ par utilisateur | Teams that want call recording and advanced features |
| Échelle | 35 $ par utilisateur | Larger companies that need priority support |
Essai gratuit : Yes, seven days with no card required.
Garantie de remboursement : No formal refund window, but you can cancel monthly.
Every plan includes the Sona ai agent and the core tools.
Starter also includes 1,000 automation credits per user.
Annual billing cuts the cost further, and Scale plans add the deepest admin controls.
💰 Meilleur rapport qualité-prix : The Business plan — call recording and analytics for a small jump in price.
Quo contre alternatives
How does Quo compare? Here’s the competitive landscape:
| Outil | Idéal pour | Prix | Notation |
|---|---|---|---|
| Quo | Shared numbers for small teams | 15 $/mois | ⭐ 3.4 |
| Clavier numérique | AI-first sales calling | 15 $/mois | ⭐ 4,4 |
| RingCentral | Full enterprise phone system | 30 $/mois | ⭐ 4.2 |
| Google Voix | Cheap Workspace add-on | 10 $/mois | ⭐ 4.0 |
| Nextiva | Contact centre teams | 25 $/mois | ⭐ 4,3 |
| Ooma | Desk phone hardware | 20 $/mois | ⭐ 4.1 |
| Zoom Phone | Zoom-heavy companies | 15 $/mois | ⭐ 4,4 |
| Sauterelle | Solo operators | 18 $/mois | ⭐ 3,9 |
Sélection rapide :
- Meilleur résultat global : Quo — shared inbox, texting, and an ai agent in one platform.
- Meilleur budget : Google Voix — the cheapest way to get a work number.
- Idéal pour les débutants : Grasshopper — simple setup with almost nothing to configure.
- Best for large support desks: Nextiva — queues and reportage built for volume.
🎯 Alternatives Quo
Vous cherchez des alternatives à Quo ? Voici les meilleures options :
- 🧠 Clavier numérique : Live coaching and real-time transcription for sales teams that live on the phone.
- 🏢 RingCentral : A full communication suite with meetings, faxing, and deep admin controls.
- 💰 Google Voice : The budget pick if your team already pays for Workspace.
- 📊 Nextiva : Strong queues and reporting for support desks with heavy call volume.
- 🔧 Ooma : Good pick when you still want physical desk phones on site.
- ⚡ Téléphone Zoom : Natural fit for companies already running Zoom meetings daily.
- 👶 Sauterelle: A simple second line for solo operators who only need calls forwarded.
Pour la liste complète, consultez notre Quo alternatives guide.
⚔️ Quo Comparé
Voici comment Quo se compare à chacun de ses concurrents :
- Quo contre Dialpad : Dialpad wins on sales AI, Quo wins on shared numbers and price.
- Quo contre RingCentral : RingCentral suits big orgs; Quo suits teams under fifty people.
- Quo contre Google Voice : Voice is cheaper, but Quo handles team texting far better.
- Quo contre Nextiva : Nextiva wins on call centre depth, Quo wins on simple setup.
- Quo contre Ooma : Ooma sells hardware, Quo keeps everything inside software apps.
- Quo contre Zoom Phone : Zoom wins on meetings, Quo wins on customer conversations.
- Quo contre Grasshopper : Grasshopper is a forwarding line, Quo is a real phone system.
Start Using Quo Now
You learned how to use every major Quo feature:
- ✅ Core Calling Features
- ✅ Phone Menu & Routing
- ✅ Collaboration d'équipe
- ✅ AI Call Transcriptions
- ✅ Analytics and Oversight
- ✅ Mini CRM
- ✅ Auto-Attendant
- ✅ Call Routing
- ✅ Text Messaging
Étape suivante : Choisissez une fonctionnalité et essayez-la dès maintenant.
Most people start with a new number and the shared inbox.
Five minutes today saves future you a week of missed leads.
Foire aux questions
How much does Quo cost a month?
Starter costs $15 per user, Business costs $23 per user, and Scale costs $35 per user. Annual billing lowers each price.
Is Quo the same as OpenPhone?
Yes. Quo formerly OpenPhone is the same service under a new name, with the same accounts, numbers, and apps.
Does Quo use AI?
Yes. The Sona ai agent answers calls 24/7, captures caller details, tags topics, and writes call summaries for your team.
Can Quo receive text messages?
Yes. Every number can send and receive a text message, and shared numbers let colleagues reply from the same thread.
How does the Quo app work?
The app runs on mobile, web, and your computer. Calls voyage over the internet, so quality follows your connection strength.
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