Hướng dẫn nhanh
This guide covers every Quo feature:
- Bắt đầu — Create your account and claim a phone number
- How to Use Core Calling Features — Place and receive calls from mobile, web, or desktop
- How to Use Phone Menu & Routing — Send every caller to the right team member
- Cách sử dụng tính năng cộng tác nhóm — Share one inbox so colleagues never double-reply
- How to Use AI Call Transcriptions — Turn recorded audio into searchable text and summaries
- How to Use Analytics and Oversight — See response times, call volume, and team activity
- How to Use Mini CRM — Keep contacts, notes, and deal history beside each thread
- How to Use Auto-Attendant — Greet callers after hours without staffing a desk
- How to Use Call Routing — Ring the right device, person, or shift automatically
- How to Use Text Messaging — Send a text message and follow up from shared numbers
Thời gian cần thiết: 5 phút cho mỗi phim
Cũng trong hướng dẫn này: Mẹo chuyên nghiệp | Những lỗi thường gặp | Khắc phục sự cố | Chạy | Các lựa chọn thay thế
Tại sao nên tin tưởng hướng dẫn này?
I ran my own việc kinh doanh phone on Quo for eight months and tested every feature here.
These screenshots and steps come from daily use, not vendor marketing.
Quo is an AI-powered việc kinh doanh phone and communication platform for small teams.
Most people set up one phone number and never touch the rest.
This guide on how to use quo.com walks through every major feature.
Hướng dẫn từng bước, kèm ảnh chụp màn hình và mẹo chuyên nghiệp.
Quo Tutorial
This tutorial moves from simple setup to the advanced features that make you fast.
Quo
Set up a business number in minutes and share it with your whole team. Quo powers conversations for over 90,000 businesses, and its Sona AI agent answers calls 24/7. Plans start at $15 per user.
Getting Started with Quo
Finish this one-time setup before touching any feature below.
Quá trình này mất khoảng ba phút.
Here is what the first week looked like for me:
Bây giờ chúng ta hãy cùng phân tích từng bước.
Bước 1: Tạo tài khoản của bạn
Go to the Quo website and click “Get Started.”
Nhập địa chỉ email công việc của bạn và tạo mật khẩu.
✓ Điểm kiểm tra: Kiểm tra của bạn hộp thư đến cho email xác nhận.
Step 2: Install the Apps
Quo runs on mobile, web, and desktop apps.
Install the iOS or Android app, then the desktop app on your computer.
Đây là giao diện của bảng điều khiển:
✓ Điểm kiểm tra: The same conversations appear on every one of your thiết bị.
Step 3: Claim Your Number
Pick a new number with a local area code, or start the porting process.
Porting keeps your old business phone number active while the carrier transfers it.
Quo gives step-by-step guidance during phone system setup, so nothing is guesswork.
My own porting process felt reliable, and the old line never dropped a call.
✅ Hoàn thành: Account, apps, and number — all that in one sitting.
How to Use Quo Core Calling Features
Core Calling Features let you place and receive calls from any device you own.
Dưới đây là hướng dẫn sử dụng từng bước.
Step 1: Open the Dialer
Tap the keypad icon in the mobile app.
The mobile app offers three ways to make calls: keypad, contacts, and recent threads.
Step 2: Pick the Number You Call From
Tap the “From” field to switch between your active numbers.
Đây là hình ảnh minh họa:
✓ Điểm kiểm tra: Customers see your business number, never your personal one.
Step 3: Turn On Call Recording
Open Settings, then enable call recording for the numbers you want.
✅ Kết quả: You can place and receive calls with recorded audio on file.
💡 Mẹo hay: Call quality depends on your internet connection, so test on Wi-Fi first.
How to Use Quo Phone Menu & Routing
Phone Menu & Routing lets you send each caller to the right person automatically.
Dưới đây là hướng dẫn sử dụng từng bước.
Step 1: Open Phone Menu Settings
Go to Settings, pick a phone number, then choose Phone Menu.
Step 2: Map Each Key to a Destination
Assign key 1 to sales, key 2 to support, key 3 to billing.
Đây là hình ảnh minh họa:
✓ Điểm kiểm tra: A test call reaches the destination you mapped.
Step 3: Record Your Greeting
Record a short greeting, then save the menu.
✅ Kết quả: Callers reach the right desk without a receptionist.
💡 Mẹo hay: Custom hold music ships on all plans, so callers hear you, not silence.
How to Use Quo Team Collaborator
Hợp tác nhóm lets colleagues work one shared inbox without stepping on each other.
Dưới đây là hướng dẫn sử dụng từng bước.
Bước 1: Mời các thành viên trong nhóm của bạn
Open Members, then send invites by email.
Step 2: Share the Number
Add those members to a number so it becomes one of your shared numbers.
Đây là hình ảnh minh họa:
✓ Điểm kiểm tra: Multiple team members can access the same inbox to answer calls or reply to texts.
Step 3: Use Internal Threads
Tag a teammate inside a thread to hand off the follow up.
✅ Kết quả: Your team can collaborate on one phone number without duplicate replies.
💡 Mẹo hay: A shared inbox is a game changer for growing teams that hate voicemail tag.
How to Use Quo AI Call Transcriber
AI Call Transcriptions turn every recording into chữ you can search later.
Dưới đây là hướng dẫn sử dụng từng bước.
Step 1: Enable Transcriptions
Switch on transcripts in Settings under your number.
Quo transcribes voicemails and missed calls automatically.
Step 2: Open a Finished Call
Click any completed call to read the transcript beside the audio player.
Đây là hình ảnh minh họa:
✓ Điểm kiểm tra: You see a summary with key takeaways and action items.
Step 3: Review AI Call Tags
AI call tags label each call by topic or sentiment.
✅ Kết quả: Every conversation becomes searchable text instead of a lost memory.
💡 Mẹo hay: Researchers run user interviews here, since Quo records audio and writes the transcript.
How to Use Quo Analytics and Oversight
Analytics and Oversight shows you call volume, response times, and team activity.
Dưới đây là hướng dẫn sử dụng từng bước.
Bước 1: Mở tab Phân tích
Click Analytics in the left sidebar of the web or desktop app.
Step 2: Filter by Number and Date
Pick a phone number, then set the date range you care about.
Đây là hình ảnh minh họa:
✓ Điểm kiểm tra: You can see which hours bring the most calls.
Step 3: Compare Team Members
Switch the view to per-member stats to spot slow replies.
✅ Kết quả: You can manage staffing with real numbers, not guesses.
💡 Mẹo hay: Staff your busiest shift first, then fix the quiet hours later.
How to Use Quo Mini CRM
Mini CRM keeps contact details and notes right beside each conversation.
Dưới đây là hướng dẫn sử dụng từng bước.
Bước 1: Nhập danh bạ của bạn
Upload a CSV, or sync contacts from Google.
Step 2: Add Custom Properties
Create fields like company, deal stage, or renewal date.
Đây là hình ảnh minh họa:
✓ Điểm kiểm tra: Each thread shows who the customer is at a glance.
Step 3: Connect Your Real CRM
Quo connects with HubSpot and Salesforce, so call histories log themselves.
✅ Kết quả: Contacts, notes, and text threads live in one place.
💡 Mẹo hay: Spreadsheet syncing works too, which is handy for small companies on a budget.
How to Use Quo Auto-Attendant
Auto-Attendant greets callers when nobody on your team is free.
Dưới đây là hướng dẫn sử dụng từng bước.
Step 1: Set Business Hours
Define open hours per number, including weekends.
Step 2: Turn On the Sona AI Agent
Enable Sona, the ai agent that answers calls 24/7 to capture leads.
Đây là hình ảnh minh họa:
✓ Điểm kiểm tra: A test call after hours gets answered, not dropped.
Step 3: Review Captured Details
Sona captures caller details and summarizes each conversation for you.
You start each morning with confidence, without worrying about the calls you missed.
✅ Kết quả: You stay reachable overnight without hiring a night desk.
💡 Mẹo hay: Every plan includes the Sona ai agent, so test it before you upgrade.
How to Use Quo Call Routing Tool
Call Routing decides which device or person rings first.
Dưới đây là hướng dẫn sử dụng từng bước.
Step 1: Choose a Routing Style
Ring everyone at once, or ring people in order.
Step 2: Order Your Team
Drag colleagues into the order you want them called.
Đây là hình ảnh minh họa:
✓ Điểm kiểm tra: An unanswered ring moves to the next person on the list.
Step 3: Add a Fallback
Send unanswered calls to voicemail or to Sona.
✅ Kết quả: Nothing rings into an empty room.
💡 Mẹo hay: Sequential routing suits two-person shops; simultaneous suits busy support desks.
How to Use Quo Text Messenger
Text Messaging lets your whole team handle texting from one business number.
Dưới đây là hướng dẫn sử dụng từng bước.
Step 1: Open a Thread
Click the pencil icon and type a contact name.
Step 2: Send Your First Text Message
Write the message, add an image if needed, then send.
Đây là hình ảnh minh họa:
✓ Điểm kiểm tra: The thread appears for every colleague on that number.
Step 3: Save Snippets
Store your common replies as snippets to answer faster.
✅ Kết quả: You can follow up by text without touching your personal phone.
💡 Mẹo hay: Register your business for A2P before mass texting, or carriers filter you.
Quo Pro Tips and Shortcuts
After eight months on this platform, here are the tips I actually use.
Phím tắt
| Hoạt động | Phím tắt |
|---|---|
| Tìm kiếm danh bạ | Ctrl / Cmd + K |
| Start a new message | Ctrl / Cmd + N |
| Open the dialer | Ctrl / Cmd + D |
| Mark thread as done | E |
Những tính năng ẩn mà hầu hết mọi người bỏ lỡ
- Webhooks: Create webhooks in Settings for real-time updates in your own system.
- API keys: Generate an API key for custom work your apps need.
- Zapier tự động hóa: Quo integrates with over 20 popular tools, so repeat tasks run themselves.
- Project numbers: Give a launch campaign, for example, its own dedicated phone number, then archive it later.
Quo Common Mistakes to Avoid
Mistake #1: Cancelling Your Old Service Too Sớm
❌ Sai: You cancel the old carrier, then start the porting process.
✅ Bên phải: Keep the old line paid until the port completes, then cancel it.
Mistake #2: Giving Every Person a Private Line
❌ Sai: Each person gets a private number, so nobody can cover a sick day.
✅ Bên phải: Run one main line as a shared inbox, then add private numbers after.
Mistake #3: Ignoring Your Network Before a Big Call
❌ Sai: You take a client call on café Wi-Fi and the audio breaks up.
✅ Bên phải: Check your internet connection first, or dial over mobile data instead.
Quo Troubleshooting
Problem: Choppy Audio on Calls
Gây ra: Call quality depends on connection strength, and weak Wi-Fi makes calls break.
Sửa chữa: Move closer to the router, or switch the call to mobile data.
Problem: Texts Are Not Delivering
Gây ra: US carriers filter unregistered numbers, and this can happen on brand new lines.
Sửa chữa: Finish A2P registration in Settings and wait for carrier approval.
Problem: Calls Ring Nobody
Gây ra: Routing points to a member who is off duty or logged out.
Sửa chữa: Edit the ring order, then add Sona as the fallback answer.
📌 Ghi chú: If none of these fix your issue, contact Quo support.
Quo là gì?
Quo is a business phone service that runs over the internet instead of a desk line.
Quo formerly OpenPhone, so older reviews still use the previous name.
Think of it like a shared email inbox, except for calls and texts.
Hãy xem đoạn video tổng quan ngắn này:
Nó bao gồm các tính năng chính sau:
- Core Calling Features: Place and receive calls from mobile, web, or desktop apps.
- Phone Menu & Routing: Send every caller to the right team member automatically.
- Hợp tác nhóm: Share one inbox so colleagues never double-reply to a customer.
- AI Call Transcriptions: Turn recorded audio into searchable text and structured summaries.
- Analytics and Oversight: See response times, call volume, and team activity by hour.
- Mini CRM: Keep contacts, notes, and deal history beside each thread.
- Auto-Attendant: Greet callers after hours without staffing a front desk.
- Định tuyến cuộc gọi: Ring the right device, person, or shift automatically.
- Text Messaging: Send a text message and follow up from shared numbers.
Quo powers conversations for over 90,000 businesses, from solo founders to growing teams.
Để xem đánh giá đầy đủ, hãy xem bài viết của chúng tôi. Quo review.
Giá Quo
Here’s what Quo costs in 2026:
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Người mới bắt đầu | 15 đô la/người dùng | Solo founders who need one business phone number |
| Việc kinh doanh | 23 đô la/người dùng | Teams that want call recording and advanced features |
| Tỉ lệ | 35 đô la/người dùng | Larger companies that need priority support |
Dùng thử miễn phí: Yes, seven days with no card required.
Đảm bảo hoàn tiền: No formal refund window, but you can cancel monthly.
Every plan includes the Sona ai agent and the core tools.
Starter also includes 1,000 tự động hóa credits per user.
Annual billing cuts the cost further, and Scale plans add the deepest admin controls.
💰 Giá trị tốt nhất: The Business plan — call recording and analytics for a small jump in price.
Hiện trạng so với các lựa chọn thay thế
How does Quo compare? Here’s the competitive landscape:
| Dụng cụ | Tốt nhất cho | Giá | Xếp hạng |
|---|---|---|---|
| Quo | Shared numbers for small teams | 15 đô la/tháng | ⭐ 3.4 |
| Bàn phím quay số | AI-first sales calling | 15 đô la/tháng | ⭐ 4.4 |
| RingCentral | Full enterprise phone system | 30 đô la/tháng | ⭐ 4.2 |
| Google Tiếng nói | Cheap Workspace add-on | 10 đô la/tháng | ⭐ 4.0 |
| Nextiva | Contact centre teams | 25 đô la/tháng | ⭐ 4.3 |
| Ooma | Desk phone hardware | 20 đô la/tháng | ⭐ 4.1 |
| Zoom Phone | Zoom-heavy companies | 15 đô la/tháng | ⭐ 4.4 |
| Châu chấu | Solo operators | 18 đô la/tháng | ⭐ 3.9 |
Lựa chọn nhanh:
- Tốt nhất tổng thể: Quo — shared inbox, texting, and an ai agent in one platform.
- Ngân sách tốt nhất: Google Tiếng nói — the cheapest way to get a work number.
- Phù hợp nhất cho người mới bắt đầu: Grasshopper — simple setup with almost nothing to configure.
- Best for large support desks: Nextiva — queues and báo cáo built for volume.
🎯 Các lựa chọn thay thế của Quo
Bạn đang tìm kiếm các lựa chọn thay thế cho Quo? Dưới đây là những lựa chọn hàng đầu:
- 🧠 Bàn phím quay số: Live coaching and real-time transcription for sales teams that live on the phone.
- 🏢 RingCentral: A full communication suite with meetings, faxing, and deep admin controls.
- 💰 Google Voice: The budget pick if your team already pays for Workspace.
- 📊 Nextiva: Strong queues and reporting for support desks with heavy call volume.
- 🔧 Ooma: Good pick when you still want physical desk phones on site.
- ⚡ Điện thoại Zoom: Natural fit for companies already running Zoom meetings daily.
- 👶 Châu chấu: A simple second line for solo operators who only need calls forwarded.
Để xem danh sách đầy đủ, vui lòng xem trang của chúng tôi. Quo alternatives hướng dẫn.
⚔️ So sánh Quo
Dưới đây là cách Quo so sánh với từng đối thủ cạnh tranh:
- So sánh Quo và Dialpad: Dialpad wins on sales AI, Quo wins on shared numbers and price.
- Quo so với RingCentral: RingCentral suits big orgs; Quo suits teams under fifty people.
- Quo so với Google Voice: Voice is cheaper, but Quo handles team texting far better.
- So sánh Quo và Nextiva: Nextiva wins on call centre depth, Quo wins on simple setup.
- Quo vs Ooma: Ooma sells hardware, Quo keeps everything inside software apps.
- So sánh Quo và Zoom Phone: Zoom wins on meetings, Quo wins on customer conversations.
- Quo đấu với châu chấu: Grasshopper is a forwarding line, Quo is a real phone system.
Start Using Quo Now
You learned how to use every major Quo feature:
- ✅ Core Calling Features
- ✅ Phone Menu & Routing
- ✅ Hợp tác nhóm
- ✅ AI Call Transcriptions
- ✅ Analytics and Oversight
- ✅ Mini CRM
- ✅ Auto-Attendant
- ✅ Call Routing
- ✅ Text Messaging
Bước tiếp theo: Hãy chọn một tính năng và thử ngay bây giờ.
Most people start with a new number and the shared inbox.
Five minutes today saves future you a week of missed leads.
Câu hỏi thường gặp
How much does Quo cost a month?
Starter costs $15 per user, Business costs $23 per user, and Scale costs $35 per user. Annual billing lowers each price.
Is Quo the same as OpenPhone?
Yes. Quo formerly OpenPhone is the same service under a new name, with the same accounts, numbers, and apps.
Does Quo use AI?
Yes. The Sona ai agent answers calls 24/7, captures caller details, tags topics, and writes call summaries for your team.
Can Quo receive text messages?
Yes. Every number can send and receive a text message, and shared numbers let colleagues reply from the same thread.
How does the Quo app work?
The app runs on mobile, web, and your computer. Calls du lịch over the internet, so quality follows your connection strength.
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