Быстрый старт
This guide covers every Quo feature:
- Начиная — Create your account and claim a phone number
- How to Use Core Calling Features — Place and receive calls from mobile, web, or desktop
- How to Use Phone Menu & Routing — Send every caller to the right team member
- Как использовать командное взаимодействие — Share one inbox so colleagues never double-reply
- How to Use AI Call Transcriptions — Turn recorded audio into searchable text and summaries
- How to Use Analytics and Oversight — See response times, call volume, and team activity
- How to Use Mini CRM — Keep contacts, notes, and deal history beside each thread
- How to Use Auto-Attendant — Greet callers after hours without staffing a desk
- How to Use Call Routing — Ring the right device, person, or shift automatically
- How to Use Text Messaging — Send a text message and follow up from shared numbers
Необходимое время: 5 минут на каждый фильм
Также в этом руководстве: Полезные советы | Распространенные ошибки | Поиск неисправностей | Цены | Альтернативы
Почему стоит доверять этому руководству?
I ran my own бизнес phone on Quo for eight months and tested every feature here.
These screenshots and steps come from daily use, not vendor marketing.
Quo is an AI-powered бизнес phone and communication platform for small teams.
Most people set up one phone number and never touch the rest.
This guide on how to use quo.com walks through every major feature.
Пошаговая инструкция со скриншотами и полезными советами.
Quo Tutorial
This tutorial moves from simple setup to the advanced features that make you fast.
Кво
Set up a business number in minutes and share it with your whole team. Quo powers conversations for over 90,000 businesses, and its Sona AI agent answers calls 24/7. Plans start at $15 per user.
Getting Started with Quo
Finish this one-time setup before touching any feature below.
Это займет около трех минут.
Here is what the first week looked like for me:
Теперь давайте разберем каждый шаг.
Шаг 1: Создайте свою учетную запись
Go to the Quo website and click “Get Started.”
Введите свой рабочий адрес электронной почты и создайте пароль.
✓ Контрольная точка: Проверьте свой входящие для подтверждающего письма.
Step 2: Install the Apps
Quo runs on mobile, web, and desktop apps.
Install the iOS or Android app, then the desktop app on your computer.
Вот как выглядит панель управления:
✓ Контрольная точка: The same conversations appear on every one of your устройства.
Step 3: Claim Your Number
Pick a new number with a local area code, or start the porting process.
Porting keeps your old business phone number active while the carrier transfers it.
Quo gives step-by-step guidance during phone system setup, so nothing is guesswork.
My own porting process felt reliable, and the old line never dropped a call.
✅ Готово: Account, apps, and number — all that in one sitting.
How to Use Quo Core Calling Features
Core Calling Features let you place and receive calls from any device you own.
Вот пошаговая инструкция по его использованию.
Step 1: Open the Dialer
Tap the keypad icon in the mobile app.
The mobile app offers three ways to make calls: keypad, contacts, and recent threads.
Step 2: Pick the Number You Call From
Tap the “From” field to switch between your active numbers.
Вот как это выглядит:
✓ Контрольная точка: Customers see your business number, never your personal one.
Step 3: Turn On Call Recording
Open Settings, then enable call recording for the numbers you want.
✅ Результат: You can place and receive calls with recorded audio on file.
💡 Полезный совет: Call quality depends on your internet connection, so test on Wi-Fi first.
How to Use Quo Phone Menu & Routing
Phone Menu & Routing lets you send each caller to the right person automatically.
Вот пошаговая инструкция по его использованию.
Step 1: Open Phone Menu Settings
Go to Settings, pick a phone number, then choose Phone Menu.
Step 2: Map Each Key to a Destination
Assign key 1 to sales, key 2 to support, key 3 to billing.
Вот как это выглядит:
✓ Контрольная точка: A test call reaches the destination you mapped.
Step 3: Record Your Greeting
Record a short greeting, then save the menu.
✅ Результат: Callers reach the right desk without a receptionist.
💡 Полезный совет: Custom hold music ships on all plans, so callers hear you, not silence.
How to Use Quo Team Collaborator
Командное сотрудничество lets colleagues work one shared inbox without stepping on each other.
Вот пошаговая инструкция по его использованию.
Шаг 1: Пригласите членов вашей команды.
Open Members, then send invites by email.
Step 2: Share the Number
Add those members to a number so it becomes one of your shared numbers.
Вот как это выглядит:
✓ Контрольная точка: Multiple team members can access the same inbox to answer calls or reply to texts.
Step 3: Use Internal Threads
Tag a teammate inside a thread to hand off the follow up.
✅ Результат: Your team can collaborate on one phone number without duplicate replies.
💡 Полезный совет: A shared inbox is a game changer for growing teams that hate voicemail tag.
How to Use Quo AI Call Transcriber
AI Call Transcriptions turn every recording into текст you can search later.
Вот пошаговая инструкция по его использованию.
Step 1: Enable Transcriptions
Switch on transcripts in Settings under your number.
Quo transcribes voicemails and missed calls automatically.
Step 2: Open a Finished Call
Click any completed call to read the transcript beside the audio player.
Вот как это выглядит:
✓ Контрольная точка: You see a summary with key takeaways and action items.
Step 3: Review AI Call Tags
AI call tags label each call by topic or sentiment.
✅ Результат: Every conversation becomes searchable text instead of a lost memory.
💡 Полезный совет: Researchers run user interviews here, since Quo records audio and writes the transcript.
How to Use Quo Analytics and Oversight
Analytics and Oversight shows you call volume, response times, and team activity.
Вот пошаговая инструкция по его использованию.
Шаг 1: Откройте вкладку «Аналитика».
Click Analytics in the left sidebar of the web or desktop app.
Step 2: Filter by Number and Date
Pick a phone number, then set the date range you care about.
Вот как это выглядит:
✓ Контрольная точка: You can see which hours bring the most calls.
Step 3: Compare Team Members
Switch the view to per-member stats to spot slow replies.
✅ Результат: You can manage staffing with real numbers, not guesses.
💡 Полезный совет: Staff your busiest shift first, then fix the quiet hours later.
How to Use Quo Mini CRM
Мини CRM keeps contact details and notes right beside each conversation.
Вот пошаговая инструкция по его использованию.
Шаг 1: Импортируйте свои контакты
Upload a CSV, or sync contacts from Google.
Step 2: Add Custom Properties
Create fields like company, deal stage, or renewal date.
Вот как это выглядит:
✓ Контрольная точка: Each thread shows who the customer is at a glance.
Step 3: Connect Your Real CRM
Quo connects with HubSpot and Salesforce, so call histories log themselves.
✅ Результат: Contacts, notes, and text threads live in one place.
💡 Полезный совет: Spreadsheet syncing works too, which is handy for small companies on a budget.
How to Use Quo Auto-Attendant
Auto-Attendant greets callers when nobody on your team is free.
Вот пошаговая инструкция по его использованию.
Step 1: Set Business Hours
Define open hours per number, including weekends.
Step 2: Turn On the Sona AI Agent
Enable Sona, the ai agent that answers calls 24/7 to capture leads.
Вот как это выглядит:
✓ Контрольная точка: A test call after hours gets answered, not dropped.
Step 3: Review Captured Details
Sona captures caller details and summarizes each conversation for you.
You start each morning with confidence, without worrying about the calls you missed.
✅ Результат: You stay reachable overnight without hiring a night desk.
💡 Полезный совет: Every plan includes the Sona ai agent, so test it before you upgrade.
How to Use Quo Call Routing Tool
Call Routing decides which device or person rings first.
Вот пошаговая инструкция по его использованию.
Step 1: Choose a Routing Style
Ring everyone at once, or ring people in order.
Step 2: Order Your Team
Drag colleagues into the order you want them called.
Вот как это выглядит:
✓ Контрольная точка: An unanswered ring moves to the next person on the list.
Step 3: Add a Fallback
Send unanswered calls to voicemail or to Sona.
✅ Результат: Nothing rings into an empty room.
💡 Полезный совет: Sequential routing suits two-person shops; simultaneous suits busy support desks.
How to Use Quo Text Messenger
Text Messaging lets your whole team handle texting from one business number.
Вот пошаговая инструкция по его использованию.
Step 1: Open a Thread
Click the pencil icon and type a contact name.
Step 2: Send Your First Text Message
Write the message, add an image if needed, then send.
Вот как это выглядит:
✓ Контрольная точка: The thread appears for every colleague on that number.
Step 3: Save Snippets
Store your common replies as snippets to answer faster.
✅ Результат: You can follow up by text without touching your personal phone.
💡 Полезный совет: Register your business for A2P before mass texting, or carriers filter you.
Quo Pro Tips and Shortcuts
After eight months on this platform, here are the tips I actually use.
Клавиатурные сочетания
| Действие | Быстрый доступ |
|---|---|
| Поиск контактов | Ctrl / Cmd + K |
| Start a new message | Ctrl / Cmd + N |
| Open the dialer | Ctrl / Cmd + D |
| Mark thread as done | E |
Скрытые функции, которые большинство людей упускают из виду.
- Веб-хуки: Create webhooks in Settings for real-time updates in your own system.
- API keys: Generate an API key for custom work your apps need.
- Запьер автоматизация: Quo integrates with over 20 popular tools, so repeat tasks run themselves.
- Project numbers: Give a launch campaign, for example, its own dedicated phone number, then archive it later.
Quo Common Mistakes to Avoid
Mistake #1: Cancelling Your Old Service Too Рано
❌ Неправильно: You cancel the old carrier, then start the porting process.
✅ Справа: Keep the old line paid until the port completes, then cancel it.
Mistake #2: Giving Every Person a Private Line
❌ Неправильно: Each person gets a private number, so nobody can cover a sick day.
✅ Справа: Run one main line as a shared inbox, then add private numbers after.
Mistake #3: Ignoring Your Network Before a Big Call
❌ Неправильно: You take a client call on café Wi-Fi and the audio breaks up.
✅ Справа: Check your internet connection first, or dial over mobile data instead.
Quo Troubleshooting
Problem: Choppy Audio on Calls
Причина: Call quality depends on connection strength, and weak Wi-Fi makes calls break.
Исправить: Move closer to the router, or switch the call to mobile data.
Problem: Texts Are Not Delivering
Причина: US carriers filter unregistered numbers, and this can happen on brand new lines.
Исправить: Finish A2P registration in Settings and wait for carrier approval.
Problem: Calls Ring Nobody
Причина: Routing points to a member who is off duty or logged out.
Исправить: Edit the ring order, then add Sona as the fallback answer.
📌 Примечание: If none of these fix your issue, contact Quo support.
Что такое Quo?
Кво is a business phone service that runs over the internet instead of a desk line.
Quo formerly OpenPhone, so older reviews still use the previous name.
Think of it like a shared email inbox, except for calls and texts.
Посмотрите этот краткий обзор:
В его состав входят следующие ключевые особенности:
- Core Calling Features: Place and receive calls from mobile, web, or desktop apps.
- Phone Menu & Routing: Send every caller to the right team member automatically.
- Командное взаимодействие: Share one inbox so colleagues never double-reply to a customer.
- AI Call Transcriptions: Turn recorded audio into searchable text and structured summaries.
- Analytics and Oversight: See response times, call volume, and team activity by hour.
- Мини CRM: Keep contacts, notes, and deal history beside each thread.
- Auto-Attendant: Greet callers after hours without staffing a front desk.
- Маршрутизация вызовов: Ring the right device, person, or shift automatically.
- Text Messaging: Send a text message and follow up from shared numbers.
Quo powers conversations for over 90,000 businesses, from solo founders to growing teams.
Полный обзор смотрите в нашем разделе Quo review.
Ценообразование Quo
Here’s what Quo costs in 2026:
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Стартер | 15 долларов США / пользователь | Solo founders who need one business phone number |
| Бизнес | 23 доллара США / пользователь | Teams that want call recording and advanced features |
| Шкала | 35 долларов США / пользователь | Larger companies that need priority support |
Бесплатная пробная версия: Yes, seven days with no card required.
Гарантия возврата денег: No formal refund window, but you can cancel monthly.
Every plan includes the Sona ai agent and the core tools.
Starter also includes 1,000 автоматизация credits per user.
Annual billing cuts the cost further, and Scale plans add the deepest admin controls.
💰 Лучшее соотношение цены и качества: The Business plan — call recording and analytics for a small jump in price.
«Ку-кво» против «Альтернатив»
How does Quo compare? Here’s the competitive landscape:
| Инструмент | Лучше всего подходит для | Цена | Рейтинг |
|---|---|---|---|
| Кво | Shared numbers for small teams | 15 долларов в месяц | ⭐ 3.4 |
| Клавиатура набора номера | AI-first sales calling | 15 долларов в месяц | ⭐ 4.4 |
| RingCentral | Full enterprise phone system | 30 долларов в месяц | ⭐ 4.2 |
| Google Голос | Cheap Workspace add-on | 10 долларов в месяц | ⭐ 4.0 |
| Нектива | Contact centre teams | 25 долларов в месяц | ⭐ 4.3 |
| Оома | Desk phone hardware | 20 долларов в месяц | ⭐ 4.1 |
| Zoom Phone | Zoom-heavy companies | 15 долларов в месяц | ⭐ 4.4 |
| Кузнечик | Solo operators | 18 долларов в месяц | ⭐ 3.9 |
Краткий выбор:
- Лучший вариант в целом: Quo — shared inbox, texting, and an ai agent in one platform.
- Оптимальный бюджет: Google Голос — the cheapest way to get a work number.
- Лучший вариант для начинающих: Grasshopper — simple setup with almost nothing to configure.
- Best for large support desks: Nextiva — queues and отчетность built for volume.
🎯 Альтернативы Quo
Ищете альтернативы Quo? Вот лучшие варианты:
- 🧠 Клавиатура: Live coaching and real-time transcription for sales teams that live on the phone.
- 🏢 RingCentral: A full communication suite with meetings, faxing, and deep admin controls.
- 💰 Google Голос: The budget pick if your team already pays for Workspace.
- 📊 Nextiva: Strong queues and reporting for support desks with heavy call volume.
- 🔧 Оома: Good pick when you still want physical desk phones on site.
- ⚡ Zoom Phone: Natural fit for companies already running Zoom meetings daily.
- 👶 Кузнечик: A simple second line for solo operators who only need calls forwarded.
Полный список смотрите в нашем Quo alternatives гид.
⚔️ Сравнение Quo
Вот как Quo выглядит на фоне каждого конкурента:
- Quo против Dialpad: Dialpad wins on sales AI, Quo wins on shared numbers and price.
- Quo против RingCentral: RingCentral suits big orgs; Quo suits teams under fifty people.
- Quo против Google Voice: Voice is cheaper, but Quo handles team texting far better.
- Quo против Nextiva: Nextiva wins on call centre depth, Quo wins on simple setup.
- Quo против Ooma: Ooma sells hardware, Quo keeps everything inside software apps.
- Quo против Zoom Phone: Zoom wins on meetings, Quo wins on customer conversations.
- Quo против Grasshopper: Grasshopper is a forwarding line, Quo is a real phone system.
Start Using Quo Now
You learned how to use every major Quo feature:
- ✅ Core Calling Features
- ✅ Phone Menu & Routing
- ✅ Командное взаимодействие
- ✅ AI Call Transcriptions
- ✅ Analytics and Oversight
- ✅ Mini CRM
- ✅ Auto-Attendant
- ✅ Call Routing
- ✅ Text Messaging
Следующий шаг: Выберите одну функцию и попробуйте прямо сейчас.
Most people start with a new number and the shared inbox.
Five minutes today saves future you a week of missed leads.
Часто задаваемые вопросы
How much does Quo cost a month?
Starter costs $15 per user, Business costs $23 per user, and Scale costs $35 per user. Annual billing lowers each price.
Is Quo the same as OpenPhone?
Yes. Quo formerly OpenPhone is the same service under a new name, with the same accounts, numbers, and apps.
Does Quo use AI?
Yes. The Sona ai agent answers calls 24/7, captures caller details, tags topics, and writes call summaries for your team.
Can Quo receive text messages?
Yes. Every number can send and receive a text message, and shared numbers let colleagues reply from the same thread.
How does the Quo app work?
The app runs on mobile, web, and your computer. Calls путешествовать over the internet, so quality follows your connection strength.
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