⚡ Quick Verdict:
- Tarification : ActiveCampaign propose un abonnement à partir de 15 $/mois contre Close CRM at $35/seat/month
- Idéal pour : ActiveCampaign for marketing automation and email campaigns; Close CRM for outbound sales teams that rely on calling
- Différence principale : ActiveCampaign focuses on email marketing automation with 900+ templates; Close CRM includes built-in calling, power dialer, and call coaching
- Our pick: ActiveCampaign for most businesses — broader feature set at a lower starting price
ActiveCampaign vs Close CRM both promise to help you grow revenue.
But they take completely different roads to get there.
One is built for marketing teams that want to automate email campaigns.
The other is built for sales teams that live on the phone.
Picking the wrong one wastes both time and money.
Aperçu
This comparison covers pricing, core features, and ideal use cases.
Our sources include published documentation, G2 reviews, and each platform’s official pricing pages.
We also looked at how each tool handles contact management, automation, and sales pipeline tracking.
By the end, you’ll know exactly which platform fits your workflow.
Qu'est-ce qu'ActiveCampaign ?
ActiveCampaign est une plateforme d'automatisation de l'expérience client.
It helps small and mid-sized businesses automate their marketing and sales processes.
The platform combines email marketing, advanced automation, and a built-in CRM.
It’s known for its visual drag-and-drop automation builder.
Users can create multi-step workflows with conditional logic — no coding needed.
ActiveCampaign
ActiveCampaign brings email marketing, CRM, and automation into one platform. It offers over 900 automation templates to help you set up campaigns fast. The 14-day free trial requires no credit card.
Tarification d'ActiveCampaign
Here’s what ActiveCampaign costs in 2026. Prices scale based on the number of contacts in your account.
| Plan | Prix | Idéal pour |
|---|---|---|
| Démarreur | 15 $/mois | entrepreneurs individuels et nouvelles entreprises |
| Plus | 49 $/mois | Des équipes en pleine croissance ont besoin de CRM et d'automatisation |
| Pro | 79 $/mois | Marketers who need advanced automation |
| Entreprise | 145 $/mois | Large businesses with dedicated support needs |
Pricing verified May 2026.
Essai gratuit : Yes — 14 days, no credit card required. Includes access to most Professional-tier features.
Garantie de remboursement : ActiveCampaign does not advertise a standard refund window. Contact support within your billing cycle for assistance.
📌 Note: ActiveCampaign offers a 20% discount on yearly plans. The Starter plan limits you to 5 actions per automation — upgrade to Plus or above for unlimited automation steps.
⚠️ Avertissement: ActiveCampaign pricing is contact-based. As your list grows, your monthly cost increases. Check the pricing page for your specific contact tier before committing.
Principaux avantages d'ActiveCampaign
Here’s what makes ActiveCampaign worth considering:
- Plus de 900 modèles d'automatisation : ActiveCampaign includes over 900 pre-built automation templates. You can launch campaigns without starting from scratch.
- Générateur d'automatisation visuelle : The drag-and-drop builder lets you create complex workflows with conditional logic. No coding skills are required.
- CRM intégré : All plans include a CRM for tracking sales pipelines and scoring leads. This removes the need for a separate customer relationship management tool.
- Taux de délivrabilité des e-mails élevé : ActiveCampaign’s deliverability rates are consistently high across independent tests. Your campaigns are more likely to land in inboxes, not spam folders.
- Campagnes omnicanales : You can run campaigns across email, SMS, WhatsApp, and social ads from a single dashboard. This keeps your messaging consistent across channels.
- Envoi prédictif par IA : ActiveCampaign uses AI to improve delivery timing based on each subscriber’s behavior. This can improve open rates without manual testing.
- Plus de 950 intégrations : ActiveCampaign connects with over 950 tools, including Shopify, Salesforceet WordPress. Zapier support extends this even further.
What Our Team Noticed
Notre écrivain signed up for ActiveCampaign and explored the platform across its core marketing automation features. Here’s what stood out:
Avantages et inconvénients d'ActiveCampaign
✅ Avantages
- Deeply powerful automation builder with conditional logic and multi-step workflows
- Over 900 templates speed up campaign setup significantly
- Built-in CRM included on all plans — no add-on needed
- High deliverability rates keep emails out of spam folders
- Free migration service for users switching from other platforms
❌ Inconvénients
- Starter plan limits automations to 5 actions — very restrictive for serious workflows
- Pricing increases as your contact list grows, which can get expensive fast
- Not ideal for teams that primarily need phone-based sales tools
- Learning curve for beginners setting up complex automation paths
Qu'est-ce que Close CRM ?
Close CRM is a sales platform built for small to medium-sized businesses.
It focuses on converting leads into revenue through direct outreach.
The platform combines email, calling, and SMS into a single unified inbox.
It includes built-in calling tools — including a power dialer and predictive dialer.
Sales managers can also use live call coaching to assist reps during active calls.
Fermer le CRM
Close CRM is designed for high-velocity inside sales teams. It puts phone calls, email, and SMS in one place with no extra software needed. Try it free for 14 days to see if it fits your sales process.
Tarification CRM fermée
Close CRM charges per seat, which means costs add up quickly for larger teams.
| Plan | Prix | Idéal pour |
|---|---|---|
| Essentiel | 35 $/siège/mois | Les petites équipes commerciales se lancent |
| Croissance | 99 $/siège/mois | Teams needing automation and collaboration tools |
| Échelle | 139 $/siège/mois | High-volume teams needing advanced features and call coaching |
Pricing verified May 2026.
Essai gratuit : Yes — 14 days. Close CRM also offers a free one-click migration tool for teams switching from other CRMs.
Garantie de remboursement : Close CRM does not publicly advertise a money-back policy. Reach out to their support team before purchasing if refunds are a concern.
📌 Note: Annual billing reduces costs — the Startup equivalent runs $49/user/month annually. Advanced automation and call coaching features are only available on higher-tier plans.
⚠️ Avertissement: Close CRM’s per-seat pricing makes it expensive for teams beyond 3-4 people. A team of 5 on the Growth plan costs $495/month. Budget carefully before scaling.
Principaux avantages de Close CRM
Here’s what sets Close CRM apart from standard CRM platforms:
- Appel intégré : Close CRM lets you dial directly from the browser with no separate phone system. Both power dialer and predictive dialer options are included.
- Boîte de réception unifiée : Email, SMS, and phone calls all live in one inbox. Sales reps don’t need to switch between tools during the sales process.
- Coaching par appel en direct : Managers can listen in and coach reps during live calls. This is a key differentiator for teams focused on improving close rates.
- Vues intelligentes : Close CRM filters leads based on specific criteria automatically. This helps reps focus on the highest-priority prospects first.
- Intégration rapide : A motivated team can get set up within the 14-day free trial period. The CSV import and free migration tool speed up the process.
- Sales Activity Timeline: Close captures every email, call, and SMS on a contact’s profile timeline. This gives a clear picture of all outreach history at a glance.
What Our Team Noticed
Our writer signed up for Close CRM and tested it with a simulated outbound sales workflow. Here’s what stood out:
Avantages et inconvénients de la gestion de la relation client (CRM)
✅ Avantages
- Built-in calling eliminates the need for a separate phone system
- Unified inbox keeps email, SMS, and calls in one place
- Le coaching téléphonique en direct aide les responsables à former les représentants en temps réel.
- Quick setup — teams can be ready within the free trial period
❌ Inconvénients
- Per-seat pricing becomes expensive quickly for growing teams
- Signalement functionality is considered weak compared to other CRM platforms
- Only integrates with around 80 tools — far fewer than competitors
- Not designed for marketing automation or email campaign management
Comparaison des fonctionnalités
Let’s break down how ActiveCampaign and Close CRM handle the features that matter most.
| Fonctionnalité | ActiveCampaign | Fermer le CRM |
|---|---|---|
| Prix initial | 15 $/mois | 35 $/siège/mois |
| Essai gratuit | ✅ 14 jours | ✅ 14 jours |
| Marketing par e-mail | ✅ | ✅ (basique) |
| Automatisation du marketing | ✅ Avancé | ❌ |
| CRM intégré | ✅ | ✅ |
| Appel intégré | ❌ | ✅ |
| Composeur automatique | ❌ | ✅ |
| Score de plomb | ✅ | ❌ |
| Marketing par SMS | ✅ (option supplémentaire) | ✅ (intégré) |
| Intégrations | 950+ | ~80 |
| Idéal pour | Marketing teams and SMBs | équipes de vente sortantes |
1. Marketing par e-mail
Campagne active : ActiveCampaign’s email marketing tools are among its strongest features. You get an AI-assisted email builder, dynamic content blocks, conditional content, and RSS-triggered campaigns. Advanced segmentation lets you group contacts by website visits, location, or purchase history — making every campaign feel personal.
Fermer le CRM : Close CRM handles email as part of its sales outreach toolkit. You can send bulk emails and set up email sequences for follow-ups. But it lacks the newsletter builder, dynamic content, and marketing-focused email templates that dedicated email platforms offer.
2. Automatisation du marketing
Campagne active : This is where ActiveCampaign truly separates itself. The visual automation builder supports multi-step workflows with conditional logic, A/B testing of entire automation paths, and over 900 pre-built templates. You can automate welcome series, cart abandonment emails, lead nurturing drips, and more — all without writing a line of code.
Fermer le CRM : Close CRM offers workflow automations focused on sales tasks — automated follow-up reminders, lead status updates, and activity logging. These are useful for sales reps, but they don’t compare to full marketing automation. Close is not designed to replace a marketing automation platform.
⚠️ Avertissement: If marketing automation is your primary need, Close CRM is not a substitute for ActiveCampaign. Close focuses on sales outreach workflows, not campaign nurturing.
3. Built-in Calling and Sales Dialing
Campagne active : ActiveCampaign does not include built-in calling. Sales teams that need phone outreach must connect a third-party calling tool through one of the platform’s 950+ integrations. This adds cost and complexity for call-heavy teams.
Fermer le CRM : Built-in calling is Close CRM’s biggest differentiator. You can dial directly from the browser with no separate phone system needed. Both a power dialer and a predictive dialer are available. Managers can also listen in and coach reps live during calls — a feature rarely found in CRMs at this price point.
4. Gestion de la relation client (CRM) et des contacts
Campagne active : ActiveCampaign includes a CRM on all plans. It supports lead scoring, custom fields, and sales pipeline tracking. The CRM is tightly integrated with the automation builder, so you can trigger actions based on a contact’s position in the sales process. This makes it well-suited for businesses that blend marketing and sales workflows.
Fermer le CRM : Close CRM’s contact management centers on its activity timeline. Every call, email, and SMS is logged automatically on each lead’s profile. Smart Views filter your lead list by specific criteria, helping reps prioritize without manual data entry. A visual pipeline view shows where deals stand and where bottlenecks exist.
5. Intégrations
Campagne active : ActiveCampaign connects with over 950 tools, including Shopify, Salesforce, WordPress, and Zapier. Premium integrations are available for CRM and ecommerce platforms. This breadth of connectivity makes it easier to fit ActiveCampaign into an existing tech stack.
Fermer le CRM : Close integrates with around 80 tools. Key integrations are available for popular productivity and communication apps, but the selection is narrower than most CRM competitors. If your workflow depends on many connected tools, this gap can be a problem.
⚠️ Note: Close CRM’s integration gap is one of its most common complaints on G2. If you rely on specific tools not listed in their directory, verify compatibility before signing up.
6. Lead Scoring and Segmentation
Campagne active : ActiveCampaign’s advanced segmentation lets you group contacts by website visits, location, interaction history, and custom fields. Lead scoring assigns points based on engagement, letting you automatically route hot leads to the right automation or sales rep. This is a core feature of the marketing and sales automation workflow.
Fermer le CRM : Close CRM uses Smart Views to prioritize leads based on set criteria. This is effective for sales reps who need a filtered list of who to call next. However, Close does not offer traditional lead scoring that assigns numeric values based on engagement behavior.
7. Rapports et analyses
Campagne active : ActiveCampaign offers campaign reporting, automation performance tracking, and custom reports on higher-tier plans. You can track open rates, click rates, revenue attribution, and conversion data. The reporting tools tie back to specific automations and email campaigns for clear performance insight.
Fermer le CRM : Close CRM provides reporting for sales KPIs — call volume, response rates, and deal progress. However, G2 reviews consistently note that reporting is one of Close CRM’s weaker areas. Custom graphs exist, but deep reporting requires manual export and analysis in separate tools.
8. Facilité d'utilisation
Campagne active : ActiveCampaign has a user-friendly design with easily navigable menus. It offers a personalized onboarding checklist and a mobile app for managing contacts on the go. That said, the sheer number of features means more advanced users spend time learning the platform before getting full value from it.
Fermer le CRM : Close CRM is praised for its simplicity. A motivated team can set up and be productive within the 14-day free trial. The unified inbox reduces the number of steps reps need to take to log activity. Its focused feature set means less to learn — though also less flexibility.
9. Tarification et coût
| Plan | ActiveCampaign | Fermer le CRM |
|---|---|---|
| Niveau d'entrée | 15 $/mois (Forfait de base) | 35 $/place/mois (Essentiels) |
| Niveau intermédiaire | 49 $/mois (Plus) | 99 $/siège/mois (Croissance) |
| Avancé | 79 $/mois (Pro) | 139 $/siège/mois (Échelle) |
| Entreprise | 145 $/mois (Entreprise) | — |
| Essai gratuit | 14 jours | 14 jours |
| Réduction annuelle | 20% | Available (varies by plan) |
Campagne active : ActiveCampaign’s $15/month Starter plan makes it accessible for solopreneurs and new businesses. The contact-based pricing model means costs grow with your list size, but for most small teams, it remains affordable well into the Plus and Pro tiers.
Fermer le CRM : Close CRM’s per-seat pricing is a significant cost consideration. Even on the entry-level Essentials plan, a team of three pays $105/month. The Growth and Scale plans push that to $297-$417/month for the same team size. Budget-conscious petites entreprises will feel this more than larger organizations.
Différents scénarios
| Si vous avez besoin | Choisir | Pourquoi |
|---|---|---|
| Marketing automation and drip campaigns | ActiveCampaign | 900+ templates, advanced workflows |
| Built-in phone dialing for sales teams | Fermer le CRM | Power dialer included, no add-on needed |
| prix de départ inférieur | ActiveCampaign | $15/month vs $35/seat/month |
| Email, SMS, and calls in one inbox | Fermer le CRM | Unified inbox built for sales reps |
| Deep integrations with existing tools | ActiveCampaign | 950+ integrations vs ~80 |
| Coaching téléphonique en direct pour les managers | Fermer le CRM | Feature not available in ActiveCampaign |
| Lead scoring and advanced segmentation | ActiveCampaign | Full scoring engine included in CRM |
💰 Votre budget
ActiveCampaign starts at $15/month for a single user. Close CRM starts at $35 per seat per month. For a team of even three people, Close CRM costs significantly more before you hit mid-tier features.
🔌 Votre pile technologique
ActiveCampaign connects with over 950 tools and supports Zapier for even broader connectivity. Close CRM integrates with around 80 tools. If your entreprise depends on niche software, ActiveCampaign is the safer choice for compatibility.
📞 Votre processus de vente
If your team makes high volumes of outbound calls, Close CRM is purpose-built for that workflow. If your sales process is more email-driven with automated nurturing, ActiveCampaign handles that better.
🎓 Votre niveau d'expérience
Close CRM is simpler to get started with — a motivated team can be up and running within the free trial. ActiveCampaign has a steeper learning curve, especially for users who want to use its advanced automation features.
🆓 Essais et démos gratuits
Both tools offer 14-day free trials. ActiveCampaign’s trial gives access to most Professional-tier features. Try running a real campaign or workflow in each to see which interface clicks for your team.
🛟 Options d'assistance
ActiveCampaign offers phone support and a dedicated account team on higher-tier plans, alongside a large knowledge base. Close CRM provides proactive onboarding support and API documentation for developers — helpful for technical teams.
Guide de changement
Vous utilisez déjà l'un de ces outils ? Voici à quoi vous attendre si vous décidez de changer.
🔄 Vous passez d'ActiveCampaign à Close CRM ?
✅ Ce que vous y gagnerez :
- Built-in calling with power dialer — no extra software cost
- Unified inbox for email, SMS, and phone calls in one place
- Live call coaching tools for sales managers
❌ Ce que vous perdrez :
- Automatisation marketing avancée avec plus de 900 modèles
- Lead scoring and advanced segmentation capabilities
- Access to 950+ integrations and omnichannel campaign management
📋 Comment changer :
- Exportez vos contacts depuis ActiveCampaign au format CSV.
- Sign up for a Close CRM free trial and use the CSV import tool
- Set up your Smart Views and initial email sequences before going live
🔄 Vous passez de Close CRM à ActiveCampaign ?
✅ Ce que vous y gagnerez :
- Full marketing automation with visual workflow builder and conditional logic
- Lead scoring, advanced segmentation, and dynamic email content
- Broader integration library — over 950 connected tools
❌ Ce que vous perdrez :
- Built-in calling and power dialer (need a third-party tool)
- Live call coaching for managers during active calls
- Unified inbox combining phone, SMS, and email in one view
📋 Comment changer :
- Exportez vos prospects et contacts depuis Close CRM au format CSV.
- Start an ActiveCampaign free trial — use their free migration service
- Import contacts and build your first automation using the 900+ templates
What Our Review Didn’t Cover
This comparison focused on small teams and individual business owners. We didn’t evaluate enterprise SSO, custom object configurations, or deeply technical API use cases. ActiveCampaign’s HIPAA support features and Close CRM’s advanced developer tools were outside the scope of this review. If you’re managing a large enterprise with compliance requirements or a complex technical stack, your experience with both tools may differ from what we’ve described here.
Verdict final
| Catégorie | Gagnant |
|---|---|
| 💰 Tarification | ActiveCampaign |
| 📧 Marketing par e-mail | ActiveCampaign |
| 🤖 Automatisation du marketing | ActiveCampaign |
| 📞 Calling and Sales Dialing | Fermer le CRM |
| 🔌 Intégrations | ActiveCampaign |
| 🎯 Lead Scoring and Segmentation | ActiveCampaign |
| 👶 Facilité d'utilisation | Fermer le CRM |
| 📊 Signalement | ActiveCampaign |
| 🏆 Vainqueur toutes catégories | ActiveCampaign |
🏆 GAGNANT : ActiveCampaign
ActiveCampaign wins 6 out of 8 categories.
Idéal pour : Marketing automation, email campaigns, lead nurturing, and businesses that want CRM and marketing in one affordable platform.
ActiveCampaign and Close CRM target very different users.
ActiveCampaign is built for marketing-led growth — email campaigns, automation workflows, and multi-channel nurturing.
Close CRM is built for sales-led growth — high-volume calling, unified outreach, and direct prospect engagement.
Close CRM is excellent for outbound sales teams that rely heavily on phone calls.
However, if your business needs email marketing, advanced automation, and CRM at a lower starting price, ActiveCampaign is the stronger pick for most users.
Comparaison d'ActiveCampaign
Here’s how ActiveCampaign stacks up against other popular marketing and CRM platforms:
ActiveCampaign remporte la victoire sur : More affordable starting price, deeper automation workflows for the cost, stronger email deliverability focus
HubSpot l'emporte sur : All-in-one marketing suite with ads management, larger free CRM tier, broader brand recognition
ActiveCampaign remporte la victoire sur : Established reputation and deliverability track record, broader third-party integrations, simpler pricing structure
GoHighLevel gagne sur : Marque blanche capacité for agencies, built-in funnel builder, flat per-account pricing model
ActiveCampaign vs Gardez
ActiveCampaign remporte la victoire sur : Lower entry price, more automation templates available, wider integration directory
Keap gagne sur : Built-in quotes and invoicing for service businesses, stronger pipeline management for small sales teams
ActiveCampaign remporte la victoire sur : Far simpler setup for small businesses, much lower cost at entry level, no-code automation builder
Salesforce l'emporte sur : Deep customization with custom objects, more advanced reporting capabilities, Microsoft Dynamics-level scalability
Comparaison de Close CRM
Here’s how Close CRM compares to other CRM and sales engagement tools:
Close CRM remporte des victoires sur : Built-in calling and power dialer without add-ons, faster setup for sales-focused teams, dedicated sales outreach inbox
HubSpot l'emporte sur : Larger free tier, broader marketing tools, more integrations at equivalent pricing
Close CRM remporte des victoires sur : Better native calling experience for inside sales, cleaner interface for sales reps, live call coaching built into the platform
GoHighLevel gagne sur : Agency white-labeling, built-in funnel and landing page tools, broader channel automation
Close CRM remporte des victoires sur : More intuitive calling workflow from the browser, activity timeline visibility, purpose-built for high-velocity outbound teams
Freshsales CRM remporte des succès sur : Lower per-seat cost at entry level, broader feature set including AI scoring, stronger built-in reporting
Foire aux questions
À quoi sert ActiveCampaign ?
ActiveCampaign is used for email marketing, marketing automation, and digital marketing across multiple channels. Its key features include an email builder, advanced segmentation, transactional email support, landing pages, and an ActiveCampaign CRM for tracking deals. It’s well-suited for small businesses, non-profits, and mid-sized companies that want to scale their marketing without an enterprise plan budget.
ActiveCampaign est-il un CRM ?
Yes — ActiveCampaign includes a built-in CRM on all plans. The ActiveCampaign CRM supports lead scoring, sales pipeline tracking, and custom fields. It is tightly integrated with the email marketing and automation tools, making it useful for teams that want marketing and sales in one place.
À quoi sert Close CRM ?
Close CRM is used for outbound sales — it combines email, SMS texte messages, and calling into a unified inbox. It’s built for sales reps who need full team engagement across multiple pipelines without manual data entry. The built-in calling tools and mobile device app make it practical for inside sales teams that need to close more deals on the go.
Is ActiveCampaign better than Close CRM for small businesses?
For most small businesses, ActiveCampaign offers more value at a lower starting price. Its $15/month entry point, new features added regularly, and 900+ automation templates make it accessible even for teams with limited budgets. Close CRM is the better fit specifically for outbound phone-heavy sales teams.
ActiveCampaign est-il conforme au RGPD ?
Yes — ActiveCampaign is GDPR compliant. It stores user data on servers in the US and supports compliance workflows for European contacts. Businesses operating under the EU-US data privacy framework can use ActiveCampaign with appropriate data processing agreements in place.
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