⚡ Verdict rapide :
- Tarification : Pipedrive starts at $14/user/month. Close CRM À partir de 35 $/siège/mois.
- Idéal pour : Pipedrive suits visual pipeline management for petites entreprises. Close CRM suits high-volume phone teams.
- Différence principale : Close CRM has built in calling and SMS. Pipedrive needs other tools for phone work.
- Notre choix : Pipedrive, rated 4.3 against 3.0, wins on price, integrations, and daily ease of use.
Two sales teams can look at the same CRM and reach opposite conclusions.
One wants a clean board that shows every deal at a glance.
The other wants a dialer that keeps reps on the phone all day.
Pipedrive and Close CRM each built their system around one of those jobs.
Pick the wrong one and you fight your CRM every week.
Aperçu
This pipedrive vs close comparison covers pricing, features, and ease of use.
It also breaks down which sales process each CRM was designed to fit.
Our sources include published pricing pages, product documentation, and G2 reviews.
Our writers also spent hands-on time inside both systems.
Ces observations figurent dans les sections « Ce que notre équipe a remarqué » ci-dessous.
Qu'est-ce que Pipedrive ?
Pipedrive is a CRM built around a visual sales pipeline.
Every deal sits on a card you drag between stages.
That layout shows the value sitting at each stage of the pipeline.
Small businesses use it to track contacts, tasks, and follow ups in one place.
Custom fields and filters let you shape the system around your own sales process.
Here is a walkthrough of how the product works day to day.
🏆 Gagnant : Pipedrive
The cheapest way to run a clear sales pipeline. Drag-and-drop deal tracking, 400+ integrations, and a mobile app reps actually open.
Tarification de Pipedrive
Pipedrive charges per user. Four paid tiers are on offer, and there is no free plan.
| Plan | Prix | Idéal pour |
|---|---|---|
| Lite | 14 $/utilisateur/mois | Solo sellers tracking a simple pipeline |
| Croissance | 24 $/utilisateur/mois | Small teams adding automation caractéristiques |
| Prime | 49 $/utilisateur/mois | Teams needing advanced reporting and permissions |
| Ultime | 69 $/utilisateur/mois | Larger businesses with security and admin needs |
Pricing verified September 2026.
Essai gratuit : 14 days, no credit card needed at signup.
Garantie de remboursement : None advertised. Cancel any time and access runs to your paid date.
📌 Note: Email marketing, projects, and phone support sit on separate tiers or paid add-ons. Price the plan you actually need, not the entry one.
⚠️ Avertissement: Reviewers describe the pricing as a bait-and-switch, because the features they wanted sat behind an upgrade or an add-on. Check the tier feature list before you commit.
Principaux avantages de Pipedrive
Here is what makes Pipedrive worth a look:
- Gestion visuelle du pipeline : Drag-and-drop cards move deals between phases. You can spot a stalled order without opening a single record.
- Unlimited pipelines on higher plans: Run separate boards for new entreprise, renewals, and partners. Each one keeps its own stages.
- 400+ marketplace integrations: Slack, Zoom, Asana, Trello, QuickBooks, Intercom, Microsoft Teams, SendPulse, and Fireflies.ai all connect. Zapier covers most other apps.
- Rapports détaillés : Activities performance and email performance reports show where sales performance is slipping.
- Strong mobile app: Geolocation, offline access, and call logging make field visits easier to record.
- Marketing par e-mail intégré : Campaigns and templates run from inside the CRM instead of a separate site.
- Assistant commercial IA : Surfaces next-step suggestions so reps spend less time deciding what to do next.
Ce que notre équipe a remarqué
Notre écrivain set up a real pipeline in Pipedrive and worked deals through it for several days. Here is what stood out from that hands-on time:
Avantages et inconvénients de Pipedrive
✅ Avantages
- Entry price of $14/user/month undercuts Close CRM by $21 per seat
- Drag-and-drop pipeline is easy to navigate on day one
- Mobile app adds geolocation, offline access, and call logging
- Marketplace carries over 400 integrations
❌ Inconvénients
- No built in calling, so phone work needs third-party integrations
- Soutien chatbot draws poor reviews, and live chat with a human needs a higher plan
- Features you expect often sit one upgrade away
Qu'est-ce que Close CRM ?
Close CRM is a sales focused system built for inside sales teams.
Calling, SMS, and email all live inside the CRM.
Reps work a queue of leads without switching to other apps.
Smart Views filter and group prospects so the next call is always ready.
The whole interface is arranged to cut distractions and keep reps closing.
This video shows the dialer and boîte de réception en action.
Fermer le CRM
The pick for teams that live on the phone. Power Dialer, call recording, SMS, and AI call summaries ship in the box.
Tarification CRM fermée
Close CRM charges per seat across three tiers. There is no free plan here either.
| Plan | Prix | Idéal pour |
|---|---|---|
| Essentiel | 35 $/siège/mois | Small teams testing built in calling |
| Croissance | 99 $/siège/mois | Outbound teams using the Power Dialer |
| Échelle | 139 $/siège/mois | Larger businesses needing predictive dialer and outils d'IA |
Pricing verified September 2026.
⚠️ Pricing conflict flagged: Some sources list Close CRM’s lowest tier at $99 with a three-user minimum, plus $49 per extra user. Our verified data shows Essentials at $35/seat/month. We have kept the verified figures in every table and card here. Confirm your seat count on the vendor’s site before you buy.
Essai gratuit : 14 days with full functionality, no credit card at signup.
Garantie de remboursement : None advertised. The trial is the safety net, so use it properly.
📌 Note: Calling minutes and phone numbers bill on top of the seat price. Budget for call volume, not just seats.
Principaux avantages de Close CRM
Here is where Close CRM earns its higher price:
- Every touchpoint in one system: Calling, SMS messaging, and email automation ship with the product. No stitching required.
- Composeur automatique : Dials several numbers at once and routes a free rep to the call when a human picks up.
- Call Assistant: Transcribes and summarises calls automatically, so reps focus on the conversation instead of notes.
- Sensibilisation automation: Workflows assign leads to a user or group, then fire email sequences, SMS, or calls.
- Support that answers: An in-house team spread across time zones replies in under two hours on average.
- Vues intelligentes : Saved filters group prospects by any rule you create, which keeps lists tidy.
- Reporting on movement: Tracks how leads move through the pipeline and compares one period against another.
Ce que notre équipe a remarqué
Our writer ran a batch of outbound calls through Close CRM and logged the results inside the platform. Here is what stood out:
Avantages et inconvénients de la gestion de la relation client (CRM)
✅ Avantages
- Calling, SMS, and email automation come built in
- Power Dialer and AI call transcription cut dead time between calls
- In-house support answers in under two hours on average
- Three plans with no hidden fees attached
❌ Inconvénients
- Entry seat costs $21 more than Pipedrive’s
- The interface carries a learning curve before it clicks
- Around 100 integrations against Pipedrive’s 400+
- Mobile app is weaker for field sales work
Comparaison des fonctionnalités
Both products manage contacts, deals, and follow ups. The difference shows up in what each one does natively versus what it asks you to bolt on.
| Fonctionnalité | Pipedrive | Fermer le CRM |
|---|---|---|
| Prix initial | 14 $/utilisateur/mois | 35 $/siège/mois |
| Plan gratuit | ❌ | ❌ |
| Appel intégré | ❌ | ✅ |
| Composeur automatique | ❌ | ✅ |
| Enregistrement d'appel | ❌ (via les intégrations) | ✅ |
| Pipeline de vente visuel | ✅ | ✅ |
| Marketing par e-mail | ✅ | ✅ |
| Intégrations | ✅ Plus de 400 | ✅ Plus de 100 |
| Application mobile | ✅ Offline access | ✅ Outils de base uniquement |
| Idéal pour | Gestion visuelle du pipeline | High-volume phone sales |
1. Gestion des prospects
Pipedrive : Leads sit in a separate inbox until you qualify them into deals. Custom fields let you capture whatever data your entreprise needs at intake.
Fermer le CRM : Smart Views filter and categorise prospects into working lists. Reps open a view and start dialling instead of hunting for the next lead.
2. Pipeline Management and Deal Tracking
Pipedrive : The board shows pipeline value at every stage, so a stalled deal is obvious. Higher plans allow unlimited pipelines with their own custom stages, which fits longer sales cycles.
Fermer le CRM : The pipeline is present but secondary to the activity queue. Notes and logged call notes are categorised, so finding a detail inside a client record takes seconds.
3. Built In Calling and Communication
Pipedrive : There is no native phone system. Calling, SMS, and call recording arrive through third-party integrations, which means another vendor and another bill.
Fermer le CRM : Deep native call and SMS functionality is the headline difference in the CRM space. Every touchpoint with customers runs from one screen, and personalised email templates sit beside the dialer.
⚠️ Avertissement: Pipedrive’s Essential-tier equivalent has no integrated calling, SMS, or email automation. If your team lives on the phone, the add-on stack can erase the price gap.
4. Automatisation des ventes
Pipedrive : Triggers fire on deals, people, activities, leads, organisations, and projects. An AI Sales Assistant suggests the next move, and follow-up sequences run automatically for leads from a chosen source.
Fermer le CRM : Automation aims at outreach rather than admin. Workflows assign leads to a user or group, then start calls, SMS, or email sequences, with predictive dialing on higher tiers to double rep productivity.
5. Reporting and Detailed Reports
Pipedrive : Reviewers rate the analytics highly. Activities performance and email performance reports break down sales activities by rep, and advanced reporting unlocks on the Premium tier.
Fermer le CRM : Reporting tracks how leads move through the pipeline and compares one period against another. It is narrower than Pipedrive’s set, but tuned to call and outreach volume.
6. Integrations and Other Apps
Pipedrive : The marketplace carries over 400 integrations, including SendPulse, Quickbooks, Trello, Microsoft Teams, Asana, Slack, Intercom, Zoom, and Fireflies.ai.
Fermer le CRM : Over 100 integrations span communication, automation, finance, support, lead generation, marketing, and collaboration. Microsoft 365, HubSpot, Segment, Gong, JustCall, and Help Scout all integrate directly, and Zapier covers the rest.
7. Email Marketing and Sequences
Pipedrive : Campaigns, templates, and open tracking run inside the CRM. Email marketing is a paid add-on rather than a standard inclusion, so check your plan first.
Fermer le CRM : A shared inbox keeps calls, texts, and replies in one thread per contact. Email sequences pause automatically when a prospect answers.
8. Extras Beyond the Core CRM
Pipedrive : Projects turn a won deal into delivery tasks without a separate app. That matters for agencies where the work starts after the signature.
Fermer le CRM : An ROI calculator models what extra call volume is worth before you commit. It is a sales pas, but a useful one if you are interested in payback maths.
9. Templates, Documents, and AI Help
Pipedrive : Quotes, proposals, and e-signatures are generated from templates and tracked on the deal record. Reps spend less time rebuilding the same document.
Fermer le CRM : Call Assistant transcribes and summarises each phone conversation automatically. Reps get a written record without typing during the call.
10. Tarification et coût
Here are the plans side by side.
| Étage | Pipedrive | Fermer le CRM |
|---|---|---|
| Gratuit | ❌ | ❌ |
| Entrée | Version Lite — 14 $/utilisateur/mois | Formule de base — 35 $/place/mois |
| Milieu | Croissance — 24 $/utilisateur/mois | Croissance — 99 $/poste/mois |
| Supérieur | Premium — 49 $/utilisateur/mois | Scale — 139 $/place/mois |
| Haut | Version Ultimate — 69 $/utilisateur/mois | ❌ |
Pipedrive : Four tiers give you room to start cheap and upgrade later. The catch is that more features usually mean a higher plan or an add-on, which is why some reviewers feel misled.
Fermer le CRM : Pricing is transparent, with no hidden fees, and the phone system is included rather than sold separately. Even so, its top tier costs double Pipedrive’s, so the value depends on call volume.
Différents scénarios
| Si vous avez besoin | Choisir | Pourquoi |
|---|---|---|
| The lowest entry cost | Pipedrive | $21 cheaper per seat |
| Built in calling and SMS | Fermer le CRM | Native phone system |
| Long, structured sales cycles | Pipedrive | Multiple custom pipeline stages |
| High-volume outbound dialling | Fermer le CRM | Power Dialer and call routing |
| Field sales on mobile | Pipedrive | Geolocation and offline access |
| Fast human support | Fermer le CRM | Under two-hour replies |
| The widest app connections | Pipedrive | 400+ against 100+ |
💰 Votre budget
Pipedrive is more affordable at the entry level, while Close CRM sits as the premium, all-inclusive option. Add a calling tool for ten users on Pipedrive and the gap narrows fast.
🔌 Votre pile technologique
If your team already runs Slack, Asana, and Quickbooks, Pipedrive’s marketplace covers more of them out of the box. Close CRM connects to fewer apps but hits the big ones, and both integrate through Zapier.
📞 Votre processus de vente
Phone-heavy outbound work belongs in Close CRM, where the dialer and CRM are the same product. Consultative deals with long timelines fit Pipedrive’s staged board better.
🎓 Votre niveau d'expérience
Pipedrive’s user interface is easier to navigate for a first-time CRM buyer. Close CRM asks for a few days of patience before its layout feels natural.
🆓 Essais et démos gratuits
Both give you 14 days without a card, so run one real week of work through each. Import 50 contacts, for example, and see which one your reps open first.
🛟 Options d'assistance
Close CRM’s in-house team spans several time zones and its email support draws praise for speed. Pipedrive’s chatbot is available to everyone, but live chat with a person needs a higher plan.
Guide de changement
Already on one of them? Here is what changes if you move.
🔄 Vous passez de Pipedrive à Close CRM ?
✅ Ce que vous y gagnerez :
- Native calling, SMS, and call recording with no extra vendor
- Composeur automatique plus l'IA transcription of every call
- Support replies in under two hours on average
❌ Ce que vous perdrez :
- Roughly 300 marketplace integrations
- The mobile app’s geolocation and offline access
- A $14 entry seat and the Projects module
📋 Comment changer :
- Export contacts, deals, and activity history from Pipedrive as CSV
- Start the Close CRM trial and map your fields during import
- Rebuild Smart Views, connect numbers, then run one week in parallel
🔄 Vous passez de Close CRM à Pipedrive ?
✅ Ce que vous y gagnerez :
- A cheaper seat and four tiers to grow through
- Clearer visual tracking of pipeline value by stage
- A stronger mobile app and a much larger app marketplace
❌ Ce que vous perdrez :
- The dialer, SMS, and automatic call summaries
- Under two-hour support replies on every plan
- Smart Views and one-screen outreach
📋 Comment changer :
- Export leads, opportunities, and call logs from Close CRM
- Create your pipeline stages and custom fields in Pipedrive first
- Import, then connect a calling tool before you cancel the old system
Ce que notre analyse n'a pas couvert
This comparison looked at small businesses and mid-sized sales teams. We did not test call quality at scale, custom API builds, or enterprise contracts with negotiated pricing. Both products have limitations we could not measure in a short trial, including long-term data migration and admin overhead. If you manage 50 or more reps, weigh those points yourself before you decide.
Verdict final
| Catégorie | Gagnant |
|---|---|
| 💰 Tarification | Pipedrive |
| 📊 Gestion du pipeline | Pipedrive |
| 📞 Calling and Communication | Fermer le CRM |
| ⚙️ Automatisation des ventes | Cravate |
| 📈 Signalement | Pipedrive |
| 🔌 Intégrations | Pipedrive |
| 👶 Facilité d'utilisation | Pipedrive |
| 🛟 Soutien | Fermer le CRM |
| 🏆 Vainqueur toutes catégories | Pipedrive |
🏆 GAGNANT : PIPEDRIVE
Pipedrive wins 5 of 8 categories, with a 4.3 rating against 3.0.
Idéal pour : visual pipeline management, small businesses, field sales, and teams that want a user friendly interface on day one.
These are not really the same product. Pipedrive organises a sales process visually and lets you plug in whatever else you need.
Close CRM builds the phone into the CRM and charges for that convenience. For a team making a hundred calls a day, that trade is worth it.
For everyone else, Pipedrive costs less, connects to more, and takes less time to learn. That is why it takes the win here.
Comparaison de Pipedrive
Here is how Pipedrive lines up against other tools in the same bracket:
Pipedrive l'emporte sur : a $14 starting seat, a lighter setup, and a board reps understand without training
HubSpot l'emporte sur : a genuine free plan, native marketing tools, and a service desk on the same record
Pipedrive l'emporte sur : setup measured in hours, no admin headcount, and pricing you can read in one screen
Salesforce victoires sur : deep customisation, territory and forecasting controls, and a far larger partner network
Pipedrive l'emporte sur : sales-first reporting, email tracking on the deal, and stages designed for selling rather than tasks
Lundi, CRM remporte la victoire sur : flexible boards for non-sales work, colourful project views, and one system for the whole company
Pipedrive contre Freshsales CRM
Pipedrive l'emporte sur : marketplace depth, mobile offline access, and a cleaner deal board
Freshsales CRM remporte des succès sur : a free tier, a built-in phone on paid plans, and bundled chat for inbound leads
Comparaison de Close CRM
And here is Close CRM against its closest rivals.
Close CRM remporte des victoires sur : the dialer being included, faster human support, and a queue built for calling all day
HubSpot l'emporte sur : free entry, content and marketing features, and reporting across the whole customer journey
Close CRM remporte des victoires sur : outbound call volume, call transcription, and a workflow constructeur aimed at reps
Keap gagne sur : invoicing and payments, appointment booking, and nurture campaigns for service businesses
Close CRM remporte des victoires sur : being a full CRM record, phone plus email in one thread, and pipeline reporting after the reply
Immédiatement victoires sur : inbox rotation at scale, warm-up tooling, and a lower cost per sending mailbox
Close CRM remporte des victoires sur : dialer depth, transcription quality, and outreach automation that starts calls, not just emails
Freshsales CRM remporte des succès sur : a free starting tier, cheaper seats, and lead scoring included lower down the range
Foire aux questions
Quel CRM est meilleur que Pipedrive ?
It depends on the job. Close CRM is better for phone-heavy outbound. HubSpot is better if you want marketing and a free tier in the same account.
What is the difference between Pipedrive and Cloze?
Pipedrive is a pipeline-first CRM you update deliberately. Cloze is a relationship assistant that builds contact history automatically from your email and calendar. Different jobs entirely.
À quoi sert Close IO ?
Close IO is the former name of Close CRM. Inside sales teams use it to call, texte, and email leads from one screen, then track the results.
Pipedrive peut-il être utilisé comme CRM ?
Yes. It is a full CRM, holding contacts, deals, activity history, and reports. The visual board is simply how it presents that data.
What is better, HubSpot or Pipedrive?
HubSpot suits teams wanting marketing, sales, and service on one website record. Pipedrive suits small sales teams who want a cheaper, simpler board. Check both trials.
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