ManyChat Review: Best Chat Automation Tool in 2026?

Está com dificuldades para gerenciar conversas com clientes e otimizar o marketing em vários canais?

Responder manualmente a cada consulta consome muito tempo e é ineficiente.

O ManyChat permite automatizar interações com clientes, capturar leads e cultivar relacionamentos, tudo a partir de uma plataforma centralizada.

In this review, we’ll delve deep into ManyChat’s features, pricing, pros, & cons to help you fazer uma decisão informada.

ManyChat

Ready to save time & boost your marketing with live customer conversation? Millions of businesses use ManyChat to connect with customers. Explore it today!

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O que é ManyChat?

ManyChat é como um assistente superinteligente para o seu negócios.

Ele permite que você tenha conversas ao vivo com clientes e use um bot do ManyChat para conversar com pessoas em plataformas como o Facebook Messenger e o Instagram.

Considere isso como sua equipe de atendimento ao cliente 24 horas por dia, 7 dias por semana, pronta para responder perguntas, receber pedidos e até mesmo agendar consultas.

Além disso, ajuda você a construir um banco de dados de clientes para que possa conhecer melhor seu público.

E se as coisas ficarem complicadas, você sempre pode entrar em contato com nossos agentes de bate-papo ao vivo para que eles assumam a conversa.

It’s all about making it easy for you to talk to your customers and grow your negócios.

Quem criou o ManyChat?

O ManyChat foi iniciado por Mikael Yang e sua equipe em 2015.

Eles perceberam a crescente popularidade do Facebook Messenger e pensaram: "Não seria incrível se as empresas pudessem usar isso para se comunicar com seus clientes?"

Assim, eles criaram o ManyChat para ajudar empresas a se conectarem com pessoas em plataformas como o Facebook Messenger e o Instagram Direct Messages.

O objetivo deles era facilitar a comunicação entre empresas e clientes, além de coletar informações de assinantes. dados, e até mesmo usam coisas como etiquetas de clientes para controlar quem é quem.

Eles também queriam dar controle às empresas, então adicionaram recursos como a possibilidade de pausar. automação e deixe que uma pessoa real assuma a conversa.

Principais benefícios do ManyChat

• Geração de leads facilitada: O ManyChat facilita a coleta de informações de contato e a conversão de visitantes do site em leads.
• Poderoso Chatbot Plataforma: Crie chatbots interativos capazes de responder a perguntas frequentes, qualificar leads e até mesmo processar pagamentos.
• Engajamento automatizado do cliente: Use o ManyChat para enviar mensagens direcionadas, acompanhamentos e promoções ao seu público.
• Automação de comentários: Interaja com o seu mídias sociais seguidores, respondendo automaticamente a comentários e mensagens.
• Fluxo visual Construtor: Crie fluxos de chatbot complexos sem precisar programar, usando uma interface de arrastar e soltar.
• ManyChat AI: Utilize a IA para entender a intenção do cliente e fornecer respostas personalizadas.
• Conta gratuita com ferramentas básicas de crescimento: Comece a usar o ManyChat gratuitamente e acesse recursos essenciais para expandir seus negócios.
• Planos escaláveis ​​com ferramentas avançadas de crescimento: Faça upgrade para planos pagos para desbloquear recursos e integrações mais avançados.
• Sem limite para o número de contatos: Armazene contatos ilimitados em sua conta ManyChat, independentemente do seu plano.
• Suporte a múltiplos canais: Conecte-se com os clientes em diversas plataformas, incluindo Facebook Messenger, Instagram e SMS.
• Análises abrangentes: Monitore o desempenho do seu chatbot e obtenha informações valiosas sobre seu público.
• Comunidade ampla e recursos: Acesse uma vasta gama de tutoriais, guias e suporte da comunidade ManyChat.

Principais recursos

ManyChat is a powerful tool that helps businesses talk to their customers on mídias sociais.

Instead of waiting for a person to reply, it uses smart technology to talk back instantly.

It is a real game-changer for anyone who wants to sell things or grow their audience.

At first, you might think it is just for robots, but it actually helps make brands feel more human.

It is fairly easy for new users to sign up and get started.

ManyChat helps you turn a simple comment into a real conversation that can lead to a sale.

1. Mensagens Multicanal

ManyChat works where your customers already hang out.

You can talk to people on Instagram DM, Facebook Messenger, and WhatsApp all from one place.

Funciona até com TikTok and Telegram.

This means you don’t have to jump between five different apps to check your messages.

It helps you keep all your contact data organized.

Whether someone sends an Instagram handle or a pergunta on Facebook, you will see it in ManyChat.

2. Chatbots interativos

The platform uses a flow builder assistant to help you create automated chats.

You can set it up to automatically reply when someone mentions you in Instagram stories or comments on a post.

This keeps the conversation going 24/7.

It is great for sales leads because the bot can ask questions and find out what the customer needs.

You can use one-time notifications to send updates to people who want to hear from you again.

3. Assunção do controle do chat ao vivo

Even though robots are helpful, sometimes a real person needs to step in.

ManyChat lets team members take over a chat at any time.

If a customer has a hard question, a human can jump in and finish the talk.

This is perfect for closing a big deal or helping a frustrated fan.

You can pause the automation so the bot doesn’t get in the way.

It makes sure your users always get the best help possible.

4. Integrações Poderosas

ManyChat plays well with other tools you already use.

It has direct integration with apps like Google Sheets, Mailchimp, and Shopify.

This allows you to send contact data directly to your email list or a spreadsheet.

You can even connect it to Zapier to link with thousands of other apps.

These connections help you segment your contacts based on what they do in the chat.

It makes your whole business run much smoother.

5. Modelos e Fluxos

You don’t have to be a designer to make a great chat.

ManyChat offers many ready-to-use templates for different businesses.

You can find templates for imobiliária, beauty shops, or online courses.

These pre-made “flows” tell the bot exactly what to say.

You can also use custom fields to remember special details about each person, like their favorite color or city.

It makes the chat feel like it was written just for them.

6. SMS Marketing

Sometimes a texto message is the best way to get attention.

You can collect phone numbers in a chat and then send a text mais tarde.

This is great for sending a coupon or a reminder about a sale.

Most people read their texts very quickly, so it is a fast way to get results.

You can even combine SMS with your Instagram DMs to create a complete marketing plan.

It helps you reach people even when they aren’t on social media.

7. Popular Agency Partners

If you don’t want to build the bots yourself, there are experts who can help.

ManyChat has a big network of agency partners.

These are professional team members from other companies who know exactly how to make ManyChat work for you.

They can build complex systems that find sales leads and grow your brand.

This is a great choice for larger businesses that want to go fast and don’t have time to learn the tech.

8. AI Assistant

The new AI features make ManyChat even smarter.

It includes a text improver that helps you write better messages.

The AI can also understand what a customer wants, even if they don’t use the exact keyword you set up.

It can answer questions using a Knowledge Base you create from your own website.

This means the bot can explain your products just like a real employee would.

It can even handle paid messages to help you find more customers.

9. Programa de afiliados

If you love ManyChat, you can get paid to tell others about it.

They have an affiliate program where you earn money for every person who signs up for ManyChat Pro through your link.

It is a great way for creators to make extra cash.

You get tools and banners to help you share the word.

It shows that ManyChat cares about its community and wants everyone to grow together.

Preços

Prós e contras

Compreender os pontos fortes e fracos de qualquer ferramenta é crucial antes de tomar uma decisão.

Let’s weigh the pros and cons of ManyChat to help you decide if it’s the right fit for your business.

Alternatives to Manychat

Experiência pessoal com o ManyChat

My team and I dove headfirst into ManyChat to tackle our customer service woes.

We were drowning in messages and struggling to keep up.

ManyChat was our lifeline.

Eis como o utilizamos para dar a volta por cima:

• Criei um chatbot para responder a perguntas frequentes: Isso permitiu que nossa equipe se concentrasse em questões mais complexas.
• Configure mensagens de boas-vindas automatizadas: Fez com que os novos assinantes se sentissem imediatamente valorizado.
• Utilizamos tags para segmentar nosso público: Enviei mensagens direcionadas às pessoas certas.
• Realizamos um concurso para aumentar o engajamento: Aumentamos nossa lista de assinantes e nos divertimos bastante!
• Integrado com o nosso CRM: Mantivemos todos os dados dos nossos clientes em um só lugar.

Os resultados foram impressionantes.

We saw a significant decrease in response times, happier customers, and even a boost in vendas.

ManyChat has made us more efficient and has helped us make stronger relationships with our audience.

Considerações finais

ManyChat é uma ferramenta poderosa que pode transformar a maneira como você interage com seus clientes.

It streamlines communication, automates tasks, and helps you grow your business.

While it has a learning curve and some limitations, the benefits outweigh the drawbacks.

Se você busca economizar tempo, aumentar o engajamento e oferecer um atendimento ao cliente de primeira linha, experimente o ManyChat.

O plano gratuito é um ótimo ponto de partida, e você sempre pode fazer um upgrade à medida que seu negócio crescer.

Não perca a oportunidade de se conectar com seu público de uma maneira totalmente nova.

Perguntas frequentes

More Facts about ManyChat

• Many ways to chat: You can build bots for Instagram, Facebook, WhatsApp, Telegram, and SMS all in one place.
• No coding needed: You don’t need to be a computer expert to use it. You just drag and drop blocks to create conversations.
• Free to start: There is a Free plan for up to 1,000 contacts, though it only comes with basic tools.
• Pro plan pricing: The paid plan starts at $15 a month. The price goes up as you get more followers, like $25 for 1,000 people or $45 for 5,000 people.
• High open rates: People read these messages much more often than emails. About 80% of people open these messages compared to only 20% for email.

• Works with other tools: It connects to apps you might already use, such as Shopify, Google Sheets, and MailChimp.
• Saves money: It can cut the cost of talking to customers by 80% because the bot answers common questions 24/7.
• Free trial and guarantee: You can try the Pro plan for free for seven days. If you buy it and don’t like it, there is a 30-day money-back guarantee.
• Smart selling: The software can automatically find new customers, answer their questions, and send them links to buy products.
• Extra costs: While some messages are free, you have to pay extra for SMS messages and some WhatsApp chats, depending on where you live.

• Big and small: Over one million businesses use it. It is perfect for small shops but strong enough for big brands.
• Safe and official: ManyChat is an official partner with Meta (the company that owns Facebook) and follows global segurança rules.