You’re losing time and maybe even money because things aren’t organized.
Imagine having one place where everything’s easy to see.
No more messy spreadsheets. It’s frustrating when you miss important details.
You’re worried about falling behind. That’s where CRMs like Creatio vs Zoho come in.
They help businesses stay organized and keep you updated.
In 2025, we’ll compare Creatio vs Zoho to see which one might be best for your negócios.
Vamos começar.
Visão geral
To give you a real sense of which CRM works best, we didn’t just read about them.
Our team dove in, testing each platform’s key features. We explored their user interfaces, ran sample data, and even tried out their customer support.
This hands-on approach lets us see their strengths and weaknesses firsthand.
Ready to explore Creatio’s powerful features? Sign up and experience the platform firsthand.
Preços: It has a free trial. The premium plan starts at $25/month.
Principais características:
- Visual Workflow Builder
- Análise avançada
- No-Code Customization
Want a simple yet powerful CRM to organize your customer relationships? You can experience it risk-free!
Preços: It has a free trial. The premium plan starts at $14/month.
Principais características:
- Contact Management
- Sales Force Automation
- Analytics & Reporting
What is Zoho?
Zoho CRM is all about flexibility.
It has many features and works with many other apps.
It’s a solid choice for businesses that want a lot of tools without breaking the bank.
Explore também nossos favoritos Zoho CRM alternatives…
Nossa opinião
Elevate your mídia social strategy with Zoho Social. From smart scheduling and social listening to in-depth analytics, Discover the power of Zoho Social today!
Principais benefícios
- Customization is king: Tailor Zoho CRM to fit your exact workflow.
- Affordable for everyone: Starts with a free plan for up to 3 users.
- Mobile app access: Manage your CRM on the go, anytime, anywhere.
- Built-in analytics: Track critical metrics and gain valuable insights.
Preços
- Padrão: US$ 14/usuário/mês.
- Profissional: $23/user/month.
- Empresa:$40 /user/month.
- Final: $52/user/month.
Prós
Contras
What is Creatio?
Creatio is big on making things fit your business. Think of it as a low-code platform.
You can build and change things without needing to be a coding genius.
It’s designed for companies that want a lot of control.
Explore também nossos favoritos Creatio CRM alternatives…
Principais benefícios
Creatio has some strong points that make it stand out. It helps make your work faster and better.
- No-Code Freedom: Build apps fast. Change workflows easily. No coding needed!
- Boosts Efficiency: Automate tasks. This frees up your team.
- 360° Customer View: See all customer info in one spot. Understand them better.
- AI Smart Help: Uses AI for predictions. Helps make smart business choices.
- Integrated Modules: Combines sales, marketing, and service. All in one place.
Preços
All the plans will be billed annually.
- Crescimento: US$ 25/mês.
- Empresa: US$ 55/mês.
- Ilimitado: US$ 85/mês.
Prós
Contras
Comparação de recursos
It’s time to compare the features of Creatio CRM and Zoho CRM side-by-side.
We’ll break down nine key areas so you can see which platform best fits your business environment.
1. Business Process Management and No-Code
- It is built around a powerful no code platform to automate workflows, called Studio Creatio.
- This gives you a maximum degree of freedom to visually model and automate complex business process management.
- Zoho CRM: It offers workflow automação, but the platform’s core is not as focused on deep, visual no code tools for building entire applications.
2. Sales Processes and Workflow Automation
- Sales is designed to quickly accelerate sales processes with robust, customizable workflow automation.
- Its strong business process management engine makes it ideal for unique, complex sales processes.
- Zoho CRM: It provides excellent automation but might require more technical help than its no code approach for intricate sales processes.
3. Marketing Campaigns and Omnichannel
- Marketing is a full omnichannel marketing platform focused on designing and running complex marketing campaigns.
- It lets you visually orchestrate customer journey workflows with a maximum degree of control.
- Zoho CRM: It has its own strong marketing tools (like Zoho Campaigns) but is less integrated into one unified omnichannel marketing platform than .
4. Social Media Management
- Zoho CRM: This is a clear winner here, offering native mídia social management through Zoho Social.
- Zoho CRM: You can manage multiple social media accounts, schedule social media posts, and track social media performance all in one spot.
- It relies mostly on marketplace add ons or external integrations for deep social media features, as it focuses on core business process management.
5. Customization and Platform
- Its no code foundation, Studio , allows for deep, limitless customization to match specialized industry workflows.
- It offers a maximum degree of freedom to visually build and change the system without writing code.
- Zoho CRM: While highly customizable and extensible through other Zoho apps, it doesn’t offer the same level of drag-and-drop, visual application building as its no code platform.
6. User Interface and Experience
- Zoho CRM: Generally considered more immediately user friendly and easier to learn for new users.
- Zoho CRM: It has a clean design across all its Zoho apps.
- It has a modern user interface, but the sheer power of its business process and customization tools can mean a steeper initial learning curve, even with its no code features.
7. Scalability for Enterprise
- It is a strong performer and is often preferred by larger enterprises (like the société générale group or bnp paribas group) due to its robust handling of complex, large-scale sales processes and business process requirements.
- Zoho CRM: Highly scalable, but is often seen as being accessible to a broader range of businesses, from small teams up to large enterprises.
- Its architecture is specifically designed for a high efficiency and reliability for complex, large-scale operations.
8. Extensibility and Marketplace
- Zoho CRM: Its biggest strength is its seamless integration with the huge ecosystem of other Zoho apps for contabilidade, HR, and more.
- It offers a strong selection of marketplace add ons and connectors for various needs like order management.
- Zoho CRM: The unified suite of Zoho apps is often a key factor for businesses looking for an all-in-one platform.
9. AI and Intelligent Automation
- AI is built right into Sales and Marketing to automatically automate workflows, predict outcomes, and enhance customer service.
- Zoho CRM: It uses Zia, an AI assistant, to provide useful insights, predict revenue, and boost productivity.
- The platform’s AI capabilities are often included in base plans, making them highly accessible for boosting efficiency.
What to Look For When Choosing CRM Software?
Choosing the right platform is a defining part of your business growth. Consider these critical points to ensure you pick a great solution for your customers.
- Social Media Management: Look for a social media management tool that is a game-changer. It should allow you to imediatamente publish posts, schedule posts with powerful scheduling features, and track performance across multiple platforms and social media channels. The Zoho Social mobile app is key for your social media manager to work on the move. Monitor hashtags and monitor mentions to boost engagement on facebook and twitter. Get a clear picture of your audience metrics and trends.
- Platform and Technology: The CRM should run on a modern cloud technology. Look for a no code platform like Studio that allows citizen developers to build applications and easily customize workflows and crm. This ensures faster access and maximum efficiency.
- Relatórios e Análise: The system must offer pre built reports and custom reports to help you track performance, manage revenue, and give you a clear picture of your metrics. Robust scheduling is a must for automated reports.
- Customer and Employee Experience: The platform must enhance customer and employee experiences. Look for tools that simplify account management and promote communicating transparently to build long lasting relationships.
- Scalability and Local Presence: Check the vendor’s local presence (e.g., six offices) and ability to scale for large customers. This is vital for long lasting relationships and support.
- Pricing and Value: Review the pricing to ensure it is transparent. Focus on the overall value and access to key features, not just the starting price.
Veredicto final
After a deep dive into both platforms, Creatio stands out as the winner for 2025.
If your business thrives on complex workflows, Creatio is your powerhouse.
While Zoho CRM offers good integration and analytics.
Creatio’s ability to tailor every aspect of your CRM software to your specific business needs gives it the edge.
For those who prioritize deep customization and control, Creatio is a clear choice.
It’s built for those who want to fazer the exact system for their business.
More of Zoho CRM
Here’s a concise comparison of Zoho CRM with its alternatives:
- Zoho CRM vs Pipedrive: Zoho CRM is feature-rich and affordable; Pipedrive provides a simpler, visual sales pipeline.
- Zoho CRM vs Keap: Zoho CRM is a holistic CRM; Keap excels in integrated sales and marketing automation.
- Zoho vs GoHighLevel: Zoho CRM is a very flexible and feature-rich CRM. It’s great for businesses of all sizes, offering deep customization and robust reporting for sales. GoHighLevel is an all-in-one platform mainly for marketing agency businesses.
- Zoho CRM vs ActiveCampaign: Zoho CRM provides comprehensive CRM; ActiveCampaign leads in advanced marketing automation.
- Zoho CRM vs HubSpot: Zoho CRM is cost-effective and offers diverse features; HubSpot is user-friendly and offers an expansive platform, but it can be pricier.
- Zoho CRM vs ClickFunnels: Zoho CRM is a complete business management suite; ClickFunnels focuses on building conversion-optimized sales funnels.
- Zoho CRM vs Folk: Zoho CRM is a broad, customizable CRM; Folk is a simpler, collaborative contact management tool.
- Zoho CRM vs Instantly: Zoho CRM provides full-cycle CRM; Instantly specializes in cold email outreach at scale.
- Zoho CRM vs ClickUp: Zoho CRM is a dedicated CRM solution; ClickUp is primarily a versatile project management platform.
- Zoho CRM vs Monday CRM: Zoho CRM offers deep CRM functionality; Monday CRM emphasizes visual workflows within a broader work OS.
- Zoho CRM vs Capsule CRM: Zoho CRM is extensive and customizable; Capsule CRM is known for its simplicity and ease of use.
- Zoho CRM vs Insightly: Zoho CRM provides comprehensive CRM functions; Insightly combines CRM with project management.
- Zoho CRM vs Freshsales CRM: Zoho CRM offers robust automation and customization; Freshsales CRM features an intuitive sales pipeline.
- Zoho CRM vs Salesforce: Zoho CRM is an affordable, feature-packed alternative; Salesforce is a highly customizable, market-leading enterprise solution.
More of Creatio CRM
Here’s a brief comparison of Creatio CRM with these software solutions:
- Creatio CRM vs Pipedrive: Creatio CRM offers comprehensive process automation and no-code customization for diverse business workflows, whereas Pipedrive specializes in visual sales pipeline management, simplifying deal tracking.
- Creatio vs GoHighLevel: Creatio is a no-code platform for CRM and business process automation. It helps businesses speed up sales, marketing, and service tasks. GoHighLevel is an all-in-one sales platform and marketing tool. It’s built for marketing agencies and small business owners to grow their own business.
- Creatio CRM vs Keap: Creatio CRM provides extensive sales automation and AI-powered insights for complex processes, while Keap focuses on simplifying contact management, email marketing, and appointments for small businesses.
- Creatio CRM vs ActiveCampaign: Creatio CRM delivers a unified platform for automating sales, service, and marketing processes with deep customization; ActiveCampaign excels in intelligent marketing automation, segmentation, and email campaigns.
- Creatio CRM vs Hubspot: Creatio CRM emphasizes highly customizable workflows and robust process automation, while HubSpot offers a broader, more integrated suite for marketing, sales, and customer service, known for ease of use.
- Creatio CRM vs Clickfunnels: Creatio CRM is a comprehensive CRM focused on managing customer relationships and automating business processes; ClickFunnels is a specialized tool for building sales funnels and optimizing conversions.
- Creatio CRM vs Folk: Creatio CRM provides powerful marketing automation and detailed analytics for complex needs. Folk is a user-friendly, collaborative contact management system best suited for smaller teams.
- Creatio CRM vs Instantly: Creatio CRM offers broad CRM capabilities with robust workflow automation and marketing campaigns, while Instantly focuses specifically on automated cold email outreach and lead nurturing.
- Creatio CRM vs Clickup: Creatio CRM is a dedicated, process-driven CRM platform with strong automation; ClickUp is a versatile work management tool that includes CRM features alongside project and task management.
- Creatio CRM vs Monday CRM: Creatio CRM provides advanced sales and marketing automation with extensive customization, while Monday CRM emphasizes visual workflows and team collaboration, often used for project management.
- Creatio CRM vs Cápsula CRM: Creatio CRM offers a robust, scalable platform with comprehensive automation and no-code capabilities. Capsule CRM is a simpler contact management system focused on tracking sales opportunities.
- Creatio CRM vs Insightly: Creatio CRM provides a comprehensive, no-code platform for automating sales, service, and marketing processes; Insightly offers a feature-rich CRM with project management and relationship linking.
- Creatio CRM vs Freshsales CRM: Creatio CRM offers powerful workflow automation and in-depth customization for complex sales operations. At the same time, Freshsales CRM prioritizes an intuitive interface and visual sales pipeline management for sales teams.
- Creatio CRM vs Salesforce: Creatio CRM provides a flexible, process-driven platform with strong no-code customization; Salesforce is an industry-leading, highly scalable, and comprehensive enterprise CRM with a vast app ecosystem.
Perguntas frequentes
What CRM capabilities does Creatio offer that Zoho CRM doesn’t?
Creatio excels in process management and low-code customization. Its powerful workflow tools let you automate complex business processes. While Zoho is strong, Creatio allows deeper tailoring of the CRM solution to fit unique company needs.
How does Zoho CRM compare in terms of marketing automation?
Zoho CRM provides solid marketing automation and email marketing features. It integrates with Zoho Campaigns and offers tools to segment audiences and create targeted emails.
Can both CRM platforms help streamline and optimize?
Yes, both platforms aim to streamline and optimize the sales process. Creatio focuses on lead management and process management, while Zoho provides robust dashboard and reporting tools.
How does customer support differ between Creatio & Zoho CRM?
Zoho offers extensive support, including phone, email, and live chat, often within its Zoho One suite. Creatio provides support through various channels, but some user reviews indicate that Zoho’s support is generally more responsive.
Which platform is better for lead management?
Both platforms offer solid lead management tools. Creatio excels in complex lead-nurturing workflows, while Zoho provides a more straightforward approach. The choice depends on the complexity of your business processes.
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