Ever feel like you’re juggling too many balls at once trying to keep track of customers?
Tu n'es pas seul.
Imagine losing a big sale because you forgot to follow up.
Good news! There are tools to help.
Let’s break down Salesforce vs Thryv in simple terms.
Aperçu
We’ve rolled up our sleeves and put both Salesforce and Thryv through their paces.
Our team tested each platform’s core features.
From customer management to rapports, simulating real-world business scenarios gives you a clear, unbiased comparison.
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Caractéristiques principales :
- Lead management
- Sales forecasting
- Opportunity management
Explore its powerful features for managing contacts, scheduling appointments, and campaigns.
Tarifs : It has a free demo. The premium plan starts at $244/month.
Caractéristiques principales :
- Built-in calling
- Email sequences
- Advanced Reporting
Qu'est-ce que Salesforce ?
Think of Salesforce as a super-powered customer organizer.
It’s built for businesses that need serious customer management.
Big or small, it helps you keep track of everything.
It’s like having a digital assistant for your sales and customer service.
Découvrez également nos favoris Alternatives à Salesforce…
Notre avis
It’s incredibly powerful and flexible. The free plan is very generous, and it has many features for managing projects.
Principaux avantages
Salesforce helps businesses connect better with customers. It gives a full view of each customer.
This helps improve sales and service.
- 360-Degree Customer View: See all customer interactions in one place.
- Boosts Sales by 39%: Many users report higher sales and productivity.
- Automatisation puissante : Automate tasks like emails and lead tracking.
- Huge AppExchange: Connects with thousands of other apps.
- Scalable for Growth: Grows with your business, from small to large.
Tarifs
- Starter Suite: 25 $/utilisateur/mois.
- Pro Suite: $100/utilisateur/mois.
- Entreprise: $165/utilisateur/mois.
- Illimité: $330/utilisateur/mois.
- Einstein 1 Sales: $500/user/month.
Avantages
Inconvénients
Qu'est-ce que Thryv ?
Thryv is like a digital toolbox for petites entreprises.
It combines marketing, scheduling, and customer communication.
Think of it as an all-in-one platform.
It aims to simplify your daily tasks.
Découvrez également nos favoris Alternatives à Thryv…
Notre avis
Wanted to Thryv a try! Explore its powerful features for managing contacts, scheduling appointments, and launching marketing campaigns.
Principaux avantages
- Centre centralisé : Gérez tous vos besoins professionnels en un seul endroit.
- Marketing automatisé : Atteignez plus de clients avec moins d'efforts.
- Programmation en ligne : Permettre aux clients de prendre rendez-vous 24 heures sur 24 et 7 jours sur 7.
- Accepter les paiements en ligne : Soyez payé plus rapidement et plus facilement.
- Gestion de la réputation : Surveillez et améliorez vos commentaires en ligne.
Tarifs
- Centre de commandement:Ligne professionnelle dédiée gratuite.
- Centre d'affaires: $244/mois.
- Centre de marketing: $244/mois.
Avantages
Inconvénients
Comparaison des fonctionnalités
We have broken down the main components of each platform.
This section will highlight nine critical feature comparisons to help you decide where each CRM solution package delivers the most benefits.
1. Target Audience and Business Size
- Salesforce: This customer relationship management tool is the best bet for mid-to-large companies. The Salesforce team focuses on complex, high-volume needs, meaning it scales with you as your business grows.
- Thryv: This platform is designed specifically for smaller businesses. It is tailored to address the needs of most businesses that prioritize simplicity, integrated communication, and local service delivery.
2. Options de personnalisation
- Salesforce: It provides industry-leading customization options. Users can build entire applications, adjust fields, and create complex automations. This level of flexibility allows the customer company to tailor the system precisely.
- Thryv: Options de personnalisation are limited and focus on essential branding and basic settings. It works well as an out-of-the-box system, allowing users to quickly access the thryv business center.
3. Integrated AI and Innovation
- Salesforce: Salesforce takes advantage of a groundbreaking ai innovation strategy. Features like Einstein, which include an AI agent for predictive insights, are deeply integrated into the Sales Cloud and Service Cloud offerings.
- Thryv: The Thryv software focuses on practical, automated functions like generating enhanced local listings and scheduling. It uses technology to streamline processes rather than providing deep, generative AI insights.
4. Core CRM Functionality (Contact Management)
- Salesforce: Offers powerful contact management and a complete view of all business données. Its customer relationship management is built around detailed records, activity timelines, and robust segmentation.
- Thryv: Provides essential contact management that helps users stay organized. It centers on centralizing customer communication, including sending sms marketing messages and managing a client portal estimates feature.
5. Sales and Service Modules
- Salesforce: It has separate, robust modules like Sales Cloud and Service Cloud. These allow the salesforce CRM to offer specialized tools for pipeline management and advanced customer support.
- Thryv: Functionality is bundled within the Thryv command center. It includes tools to get paid faster and easily schedule appointments, but lacks the module depth of Salesforce products.
6. Marketing and Commerce Tools
- Salesforce: Leads with specialized platforms like Marketing Cloud and Commerce Cloud. This allows companies to execute complex campaigns and manage e-commerce across various services.
- Thryv: Marketing tools are focused on local reach, réseaux sociaux management, and online reputation. The platform also includes basic features to manage online listings and client communications.
7. Ecosystem and Integrations
- Salesforce: Features a massive AppExchange for add-ons and apps. You can integrate it with thousands of other crm solutions and external tools, providing a huge advantage for any company.
- Thryv: Integrations are focused on core small business needs, such as QuickBooks and payment processors. It aims to be an all-in-one system, reducing the need for many add-ons.
8. Long-Term Growth and Scalability
- Salesforce: It is highly scalable, designed to support massive growth and enterprise-level operations. Many Fortune 500 companies use the platform, relying on Salesforce’s infrastructure.
- Thryv: While suitable as best crm for startups and small operations, its capabilities may become restrictive as a company moves into the mid-market or requires complex, unique workflows.
9. Pricing Structure
- Salesforce: Pricing is complex, often priced per user per month and billed annually. The cost can increase significantly with necessary add-ons and specialized Salesforce products.
- Thryv: Offers a simpler, bundled pricing details model. The cost is more predictable, though there is a one-time onboarding fee for setup, which helps smaller businesses budget more easily.
Que rechercher lors du choix d’un logiciel CRM ?
- Cost: Consider the total costs, including implementation and training.
- Business Size: Ensure the saas solution fits your current number of employees and projected growth.
- Mobile Access: Check the ability to access and manage the deal pipeline via a mobile device.
- Customer Support: Look for fast, human response to issues.
- Data Integrity: Verify sécurité protocols to protect your business data.
- Functionality: Can it manage invoices and help you get paid faster?
- Online Presence: Does it help you manage your professional website and online review score?
- Compliance: Verify that the connection and data handling procedures are successful.
- Implementation: How much training is needed for your team?
- Platform Age: Check the last successful update date.
- Constructeur De Site Web: Does it include a website builder?
- Digital Leadership: Does the company have a clear vision from the chief digital officer or co founder?
- Customer Focus: Does it prioritize customer success and better customer experiences?
- AI Strategy: Look for clear ai commitments and future innovation, not just a sneak peek.
- Revenue Generation: How does it help you measure and increase revenue?
- Document Management: Can you easily handle and share documents?
- Location Services: Does it leverage location data for marketing or service?
- Calls: Does it track and measure business calls?
- Integration: Does it integrate with quickbooks and other key apps?
- Data Tools: Are there tools like data cloud for advanced analytics?
Verdict final
So, which one wins?
This is for businesses needing deep customization and advanced analytics.
Salesforce is the clear choice. It’s powerful and scales well.
But, it can be complex and pricey.
If you’re a petite entreprise wanting an all-in-one platform that’s easier to use.
Thryv is a solid option.
It helps sales teams manage clients, book appointments, and handle basic marketing.
Your pick depends on your needs and budget.
We’ve used both, and this reflects our honest experience to boost your sales performance.
Plus de Salesforce
Voici une brève comparaison de Salesforce avec ces solutions logicielles :
- Salesforce contre Pipedrive: Salesforce est un CRM complet et hautement personnalisable pour les ventes, le marketing et le service, tandis que Pipedrive se concentre sur la gestion intuitive du pipeline de vente visuel pour des processus de vente rationalisés.
- Salesforce contre GoHighLevel: GoHighLevel is an all-in-one platform for marketing agencies, offering white-label options and extensive automation.
- Salesforce contre Keap: Salesforce propose un vaste écosystème CRM personnalisable pour les entreprises de toutes tailles ; Keap fournit une automatisation intégrée des ventes et du marketing, particulièrement efficace pour les petites entreprises.
- Salesforce contre ActiveCampaign: Salesforce est un CRM d'entreprise complet doté d'une puissante automatisation des ventes, tandis qu'ActiveCampaign excelle dans l'automatisation du marketing, les campagnes par e-mail et la visualisation du parcours client.
- Salesforce contre HubSpot: Salesforce met l'accent sur une personnalisation approfondie et des rapports robustes pour les besoins commerciaux complexes, tandis que HubSpot propose une suite intégrée d'outils de marketing, de vente et de service avec une interface plus conviviale.
- Salesforce contre Clickfunnels: Salesforce est un CRM complet pour la gestion des relations clients et des ventes ; ClickFunnels est spécifiquement conçu comme un générateur d'entonnoir de vente pour guider les clients tout au long d'un chemin de conversion.
- Salesforce contre Folk: Salesforce est un CRM hautement évolutif et riche en fonctionnalités pour les opérations complexes et les grandes entreprises ; Folk fournit un outil de gestion des contacts et de création de relations plus simple et collaboratif.
- Salesforce vs Instantly: Salesforce is a broad CRM platform that covers various aspects of customer management; Instantly specializes in automated sensibilisation par courrier électronique à froid et la génération de leads pour des campagnes ciblées.
- Salesforce contre ClickUp: Salesforce est un CRM dédié et puissant pour la gestion des interactions clients et des processus de vente ; ClickUp est une plate-forme de gestion du travail polyvalente qui inclut des fonctionnalités CRM dans ses outils de gestion de projet plus larges.
- Salesforce contre lundi: Salesforce est un CRM robuste avec des modèles de données étendus pour des flux de travail complexes dans divers secteurs. Monday CRM propose des flux de travail visuels hautement personnalisables et est souvent utilisé par les entreprises déjà présentes sur Monday.com pour la gestion de projet.
- Salesforce contre Capsule: Salesforce est un CRM de niveau entreprise adapté aux grandes organisations ayant des besoins complexes ; Capsule CRM est un CRM plus simple et convivial, idéal pour les petites et moyennes entreprises axées sur le suivi des contacts et des ventes.
- Salesforce contre Insightly: Salesforce fournit un CRM complet et hautement personnalisable pour divers besoins commerciaux ; Insightly propose un CRM polyvalent avec gestion de projet intégrée, souvent privilégié par les petites et moyennes entreprises pour sa facilité d'utilisation.
- Salesforce vs Freshsales CRM: Salesforce est un CRM hautement personnalisable et évolutif doté de fonctionnalités avancées pour les grandes organisations ; Freshsales CRM se concentre sur les informations commerciales basées sur l'IA et l'automatisation pour une gestion des ventes rationalisée, souvent préférée par les petites équipes.
- Salesforce vs Zendesk: Salesforce is a comprehensive CRM that covers sales, marketing, and customer service; Zendesk is a specialized customer service platform designed for ticketing, support, and omnichannel customer interactions.
Plus de Thryv
Voici une brève comparaison de Thryv avec ces solutions logicielles :
- Thryv vs GoHighLevel: Thryv offers robust marketing automation and sales funnels. Thryv simplifies business management for service-based companies.
- Thryv vs Pipedrive: Thryv est un vaste outil de gestion d'entreprise avec CRM intégré ; Pipedrive est spécialisé dans la gestion visuelle du pipeline de vente, idéale pour les équipes de vente.
- Thryv vs Keap: Thryv offre une plateforme tout-en-un pour la gestion des petites entreprises ; Keap se concentre sur l'automatisation avancée du marketing et le CRM des ventes avec des flux de travail approfondis.
- Thryv vs ActiveCampaign: Thryv fournit une plateforme intégrée pour la gestion des entreprises locales et l'interaction avec les clients ; ActiveCampaign excelle dans l'automatisation sophistiquée du marketing, la segmentation et l'analyse détaillée.
- Thryv vs Hubspot: Thryv est conçu comme une plateforme complète pour les opérations des petites entreprises, y compris la gestion des clients et le marketing ; HubSpot offre une suite plus large d'outils de marketing, de vente et de service pour les entreprises de toutes tailles.
- Thryv vs Clickfunnels: Thryv is an all-in-one business management platform; ClickFunnels is specifically designed for building sales funnels, landing pages, and automating sales processes.
- Thryv vs Folk: Thryv est un système complet de gestion d'entreprise avec CRM intégré ; Folk est un outil de gestion des contacts plus ciblé et collaboratif qui met l'accent sur l'organisation.
- Thryv vs Instantanément: Thryv offre une large gamme de services pour la gestion des petites entreprises, y compris la présence et les paiements en ligne ; Instantly est spécialisé dans les campagnes automatisées d'envoi de courriels non sollicités pour la prospection commerciale.
- Thryv vs ClickUp: Thryv is an all-in-one platform for small business operations and client management; ClickUp is a versatile work OS that encompasses project management, task tracking, and customizable CRM features.
- Thryv vs Monday CRM: Thryv fournit une solution intégrée pour la gestion des petites entreprises et l'interaction avec les clients ; Monday CRM se concentre sur des flux de travail visuels hautement personnalisables et des capacités de gestion de la relation client centrées sur les projets.
- Thryv vs Capsule CRM: Thryv est une plateforme de gestion d'entreprise complète avec des fonctionnalités CRM ; Capsule CRM est un CRM plus simple et convivial qui se concentre sur la gestion des contacts et le suivi du pipeline de vente.
- Thryv vs Insightly: Thryv offre une plateforme tout-en-un pour les opérations des petites entreprises, y compris la planification et les paiements ; Insightly offre un CRM plus robuste avec un pipeline de vente avancé et des fonctionnalités de gestion de projet.
- Thryv vs Freshsales: Thryv est une plateforme de gestion commerciale tout-en-un pour les entreprises locales ; Freshsales CRM se spécialise dans l'automatisation des ventes, l'évaluation des prospects et la création de rapports de vente détaillés.
- Thryv vs Salesforce: Thryv est une plate-forme intégrée pour la gestion des petites entreprises ; Salesforce est un CRM d'entreprise hautement personnalisable et évolutif, doté de capacités étendues en matière de ventes, de marketing et de services.
Questions fréquemment posées
Is Salesforce better than Thryv for large enterprises?
Yes, Salesforce is generally better for large enterprises. Its robust customizability, advanced data analysis, and extensive integrations make it ideal. It helps users manage complex operations and avoid data silos. Salesforce provides a 360-degree view of customers across multiple platforms.
Can Thryv effectively replace a dedicated CRM like SugarCRM?
Thryv can replace basic CRM functions for small businesses but not the full power of SugarCRM. Thryv excels at integrated marketing and scheduling. While it helps users track customer interactions, it lacks the deep customizability and advanced reporting of dedicated CRMs.
Which platform is easier for small business owners to use?
Thryv is generally easier for petite entreprise owners to use. Its intuitive interface and integrated tools simplify daily tasks. The platform’s drag-and-drop features and centralized dashboard make it user-friendly. It also simplifies document management.
Does Salesforce offer better sales reporting and analytics?
Yes, Salesforce offers superior sales reporting and analytics. It provides detailed dashboards and customizable reports to monitor sales performance. Its advanced features allow for in-depth data analysis, which is crucial for optimizing sales strategies.
Can Thryv help with scheduling and appointment management?
Yes, Thryv excels at scheduling and appointment management. It allows businesses to schedule appointments, send reminders, and manage calendars efficiently. This feature is particularly useful for service-based businesses.
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