⚡ Verdict rapide :
- Tarification : Freshsales starts at $9/user/month. Copper CRM pricing also starts at $9/seat/month, but climbs to $99.
- Idéal pour : Freshsales for sales teams that want AI scoring and built-in calling. Copper for teams living inside Gmail and Google Calendar.
- Différence principale : Freddy AI scores leads and predicts deal risk. Copper has no AI layer, but its Google Workspace integration is deeper.
- Notre choix : Freshsales CRM for most businesses. It rates 4.0 against Copper’s 3.5 and does more at every price point.
Copper CRM was built for one thing: Google Workspace.
Freshsales CRM was built for sales teams of any stack.
That single split explains almost every difference between them.
One lives in your Gmail inbox. The other runs its own platform.
Here is how the two compare on price, features, and daily use.
Aperçu
This Freshsales vs Copper CRM comparison covers pricing, core features, and ease of use.
Notre écrivain spent hands-on time with Copper CRM directly.
Notes on Freshsales come from published specs, documentation, and G2 reviews.
We also flag where public pricing pages disagree with our données.
By the end you will know which sales CRM fits your entreprise.
Qu'est-ce que Freshsales CRM ?
Freshsales CRM is an AI-powered customer relationship management platform for sales teams.
Il a été lancé en 2016 comme le deuxième produit majeur de Freshworks.
The tool centralizes customer data and shows every touchpoint on one timeline.
Freddy AI scores leads, flags deal risk, and suggests the next best action.
Phone, email, chat, and SMS all sit in one unified inbox.
Freshworks says over 67,000 customers worldwide use its products.
🏆 Gagnant : Freshsales CRM
Freddy AI scores every new lead as it lands. A 21-day free trial covers all tiers, with no credit card required.
Tarification du CRM Freshsales
Three paid tiers cover solo sellers up to larger sales teams.
| Plan | Prix | Idéal pour |
|---|---|---|
| Croissance | 9 $/utilisateur/mois | petite entreprise équipes débutantes |
| Pro | 39 $/utilisateur/mois | Des équipes en pleine croissance qui ont besoin automation |
| Entreprise | 59 $/utilisateur/mois | Larger teams needing advanced capabilities |
Pricing verified September 2026.
Essai gratuit : 21 days across every tier, with no credit card required to create a new account.
Garantie de remboursement : Freshworks does not publish a blanket refund window. Annual billing is handled case by case through support.
📌 Note: Freshsales pricing has dropped 2 to 3 times over the years. That is a large part of why it reads as excellent value for small and medium sized businesses today.
⚠️ Pricing conflict: Some public sources list an entry plan at $11/user/month, an Enterprise tier at $71/user/month, and a free plan for up to 3 users. Our verified figures are $9, $39, and $59 with no free tier, so we use those in every table here. Confirm the live page before you buy.
Principaux avantages du CRM Freshsales
Here is what makes this CRM software worth a look:
- Freddy AI scoring: Ranks each new lead on behavior and profile. It also predicts deal risk and recommends the next move to close.
- Vue client à 360 degrés : Every call, email, and réunion sits on one timeline. Sales reps stop digging through inboxes for context.
- Kanban pipelines: Visual boards track deal progress and expose bottlenecks fast. You can create pipelines for different products or regions.
- Omnichannel messaging: Email, phone, WhatsApp Business, Facebook Messenger, and LINE run from one screen. Replies stay attached to the contact record.
- Freshworks suite fit: Freshdesk and Freshmarketer connect natively. Teams already on other Freshworks products get marketing and support in the same account.
- Reports that answer questions: Around a dozen predefined sales reports ship ready to use, and all of them are customizable for forecasting.
- Mobile app with offline access: Le iOS and Android app logs calls and works without a connection. Field sales reps can update records anywhere.
Ce que notre équipe a remarqué
Note: We have not had extended hands-on time with Freshsales CRM yet. The notes above come from published documentation, the Freshworks pricing page, and public G2 and Capterra reviews. On those platforms it holds an average score of 4.5 out of 5.
Avantages et inconvénients du CRM Freshsales
✅ Avantages
- Freddy AI évalue les prospects, prédit les risques liés aux transactions et suggère les meilleures actions à entreprendre.
- Built-in phone, email, chat, and SMS in a single unified inbox
- Essai gratuit de 21 jours pour chaque formule, sans carte de crédit requise.
- Excellent value for small and medium sized businesses at $9/user/month
- Assistance 24h/24 et 5j/7 par téléphone, chat et e-mail pour tous les forfaits
❌ Inconvénients
- Navigation feels cluttered and pages can be slow to respond
- Environ 385 intégrations, c'est moins que HubSpot ou Salesforce offre
- Native connectors with third-party tools are thin outside the Freshworks suite
Qu'est-ce que Copper CRM ?
Copper CRM is a sales CRM built specifically for Google Workspace.
Lancée en 2012 sous forme d'extension Gmail, elle a mis fin à la saisie manuelle de données.
A Chrome extension puts the CRM inside your Gmail inbox.
You can create leads, companies, and tasks directly from Gmail or Google Calendar.
Records fill themselves from email, so reps type less.
Copper revendique plus de 30 000 clients CRM dans le monde entier, y compris Google lui-même.
The walkthrough below shows how the tool behaves day to day.
CRM au cuivre
The only CRM made for Google Workspace. Manage clients and deals without leaving Gmail. A 14-day free trial is available.
Tarification du CRM Copper
Four tiers run from a contacts-only entry plan to a full business tier.
| Plan | Prix | Idéal pour |
|---|---|---|
| Démarreur | 9 $/siège/mois | Organiser les contacts uniquement |
| Basique | 23 $/siège/mois | Petites équipes gérant jusqu'à 2 500 contacts |
| Professionnel | 59 $/siège/mois | Les équipes importent jusqu'à 15 000 contacts |
| Entreprise | 99 $/siège/mois | Email sequence and website tracking needs |
Pricing verified September 2026.
Essai gratuit : 14 days for new users, no purchase needed to test the platform.
Garantie de remboursement : No published refund window. Copper points buyers to the trial instead.
📌 Note: The Starter plan has limited features and no pipeline. It organizes contacts and nothing more, so most teams start on Basic.
⚠️ Pricing conflict: The figures above are annual rates. Public sources list higher numbers when paid monthly: $29 for Basic, $69 for Professional, and $134 for Business. We keep our verified annual figures in every table, but budget for the monthly premium if you skip the yearly commitment.
Principaux avantages du CRM Copper
Here is where this CRM earns its keep:
- Intégration de Google Workspace : Emails, meetings, and contact data sync on their own. Nothing else on the market matches Copper’s integration with Google products.
- Zero manual data entry: Records populate from Gmail automatically. New contacts appear without anyone typing them in.
- Familiar interface: The layout borrows from Google Docs and Google Sheets. Onboarding is quick for anyone who already uses Google Drive daily.
- Custom sales reporting: Build your own reports from Copper data rather than settling for fixed templates.
- Suivi et modèles d'e-mails : See who opened a message and what they clicked. Email templates keep replies consistent across the sales team.
- API conviviale : Developers rate the API easier to build against than HubSpot’s, which helps when you connect other tools.
- Sécurité basics covered: Data encryption, two-factor authentication, and compliance with Google’s security standards.
Ce que notre équipe a remarqué
Our writer created a new account and ran Copper CRM inside a working Gmail inbox for several days. Here is what stood out from that time:
Avantages et inconvénients de Copper CRM
✅ Avantages
- Google Workspace integration runs deeper here than in Freshsales or HubSpot
- Interface feels familiar to anyone who works in Google products
- Automatic syncing removes most manual data entry from the sales process
- Transparent pricing with no hidden customization or developer costs
❌ Inconvénients
- Cannot be used natively by companies on Microsoft 365
- Contact management has glitched for some users, with contact information disappearing
- Marketing tools run on an external tool, Outfunnel, and feel clunky
- Costs climb steeply per tier and lack the scale larger enterprises need
Comparaison des fonctionnalités
Both tools handle contacts, deals, and email. The gap shows up in how far each one goes past the basics.
| Fonctionnalité | CRM Freshsales | CRM au cuivre |
|---|---|---|
| Prix initial | 9 $/utilisateur/mois | 9 $/siège/mois |
| Essai gratuit | ✅ 21 jours | ✅ 14 jours |
| Notation des prospects par IA | ✅ IA Freddy | ❌ |
| Intégration de Google Workspace | ✅ Basique | ✅ Profond |
| Assistance Microsoft 365 | ✅ | ❌ |
| Built-in Phone and SMS | ✅ | ❌ |
| Automatisation des flux de travail | ✅ | ✅ Professional plan and up |
| Suivi du site Web | ✅ | ✅ Niveau Business uniquement |
| Intégrations | Around 385 | Limited, Google-first |
| Idéal pour | Sales teams on any stack | Small business teams on Gmail |
1. Lead Scoring and Prioritization
CRM Freshsales : Freddy AI ranks every new lead on behavior and profile data. It flags which deals are slipping and names the next best action. Documentation credits this scoring with better conversion rates.
CRM Cuivre : Lead scoring exists, but it runs on rules you define rather than AI. You easily track a new lead from first email to closed deal, though nothing ranks them for you.
2. Contact Management and Manual Data Entry
CRM Freshsales : Contact records pull in a full history of every touchpoint. That 360-degree view keeps customer data in one place, but you still enter more by hand than Copper users do.
CRM Cuivre : Contact management is the headline feature. Records build themselves from Gmail. G2 reviews do flag glitches here, including contact information that vanishes.
⚠️ Avertissement: Export your contacts monthly on either platform. Reported data loss in Copper makes a backup habit worth the five minutes.
3. Email Tracking and Email Templates
CRM Freshsales : Sends personalized bulk emails and monitors activity on each one. Tracking sits beside phone and chat in the same inbox, so nothing lives in a separate window.
CRM Cuivre : Tracks opens and clicks from inside Gmail. Email templates cut repeat typing for the whole sales team.
4. Sales Sequences and Automated Emails
CRM Freshsales : Sequences fire follow-ups on a schedule and stop when someone replies. Bulk emails go out with merge fields intact.
CRM Cuivre : Automated emails work one-off or as a full email sequence, but sequences are locked to the Business tier. Messages send from your own Gmail account, which means no unsubscribe link is attached.
5. Workflow Automation and Lead Capture
CRM Freshsales : Web forms push new contacts straight into the pipeline. Automation handles repetitive sales activities so reps spend the day selling.
CRM Cuivre : Workflow automation removes repeat admin and lets you automate tasks across the sales process. It arrives on the Professional plan, not the cheaper tiers.
6. Assistance par IA
CRM Freshsales : Smart AI agents handle routine follow-up and data cleanup. The Freddy AI co-pilot drafts replies and summarizes deals.
The co-pilot sits one layer above the agents and answers plain questions about your pipeline.
CRM Cuivre : No AI assistant ships with the platform. Automation here is rule-based, so you write the logic yourself.
7. Pipelines and Project Management
CRM Freshsales : Kanban boards make deal stages obvious at a glance. Bottlenecks surface without running a report.
CRM Cuivre : You create pipelines for sales and run multiple pipelines for delivery work in parallel. Project management sits in the same view, which is unusual at this price.
The same board structure also tracks post-sale projects for clients.
8. Reporting and Website Tracking
CRM Freshsales : Around a dozen predefined sales reports ship ready to edit. AI insights sit on top for forecasting revenue and tracking team performance.
CRM Cuivre : Custom reporting lets you build reports from scratch instead of editing presets. Website tracking is reserved for the top tier.
9. Integrations, Add Ons and Support
CRM Freshsales : The marketplace lists around 385 apps and add ons, covering Google, Microsoft 365, Slack, and Zoom. That is fewer than the largest platforms offer, and third-party connectors are thinner than links to other Freshworks products.
Support runs 24/5 by phone, chat, and email on every plan, and Freshdesk OMNI extends that to service teams.
CRM Cuivre : Integration depth is narrow but perfect where it counts. Gmail and Google Calendar sync natively, and the API is friendly enough for custom work.
10. Tarification et coût
Both start at $9. They part ways fast after that.
| Étage | CRM Freshsales | CRM au cuivre |
|---|---|---|
| Entrée | Croissance — 9 $/utilisateur/mois | Starter — $9/seat/month |
| Milieu | Pro — 39 $/utilisateur/mois | Basic — $23/seat/month |
| Supérieur | Entreprise — 59 $/utilisateur/mois | Professional — $59/seat/month |
| Haut | ❌ None above Enterprise | Business — $99/seat/month |
CRM Freshsales : The $9 Growth plan includes a working pipeline, not just contacts. Its ceiling is $59, which buys the whole feature set. Reviewers call it excellent value for money for small and medium sized businesses.
CRM Cuivre : The $9 Starter plan holds contacts and nothing else, so real use starts at $23. Reaching sequences and website tracking means $99. That makes it costly against other CRMs with similar functionality.
Différents scénarios
| Si vous avez besoin | Choisir | Pourquoi |
|---|---|---|
| AI that ranks leads | CRM Freshsales | Freddy AI scores and predicts |
| CRM inside Gmail | CRM au cuivre | Built as a Gmail extension |
| Appels et SMS intégrés | CRM Freshsales | One unified inbox |
| Microsoft 365 shop | CRM Freshsales | Copper est exclusivement disponible sur Google. |
| Client project tracking | CRM au cuivre | Pipelines double as projects |
| Lowest real cost | CRM Freshsales | Full pipeline at $9 |
💰 Votre budget
The $9 entry tiers are not equal. Freshsales gives you a working pipeline there, while Copper’s Starter plan only stores contacts.
🔌 Votre pile technologique
If your company runs on Google Workspace (formerly G Suite), Copper wins outright. On Microsoft 365, it is not an option at all.
📞 Votre processus de vente
Phone-heavy teams need the built-in dialer that only Freshsales offers. Email-only teams will not miss it.
🎓 Votre niveau d'expérience
Copper is easier on day one because it looks like Google. Freshsales asks more upfront and gives more back later.
🆓 Essais et démos gratuits
Freshsales gives 21 days with no card. Copper gives 14. Load real deals into both before you decide.
🛟 Options d'assistance
Freshsales covers phone, chat, and email 24/5 on every plan. Copper leans on documentation and email for petites entreprises.
Guide de changement
Already on one of them? Here is what changes.
🔄 Switching from Freshsales CRM to Copper CRM?
✅ Ce que vous y gagnerez :
- CRM records that live inside your Gmail inbox
- Automatic syncing of email, meetings, and contact data
- Pipelines that double as client project boards
❌ Ce que vous perdrez :
- Freddy AI scoring and deal risk prediction
- Built-in phone, SMS, and WhatsApp Business channels
- Around 385 marketplace integrations
📋 Comment changer :
- Export contacts, leads, and deals from Freshsales as CSV
- Start the 14-day Copper trial with your Google Workspace login
- Import the CSV, then install the Chrome extension for Gmail
🔄 Switching from Copper CRM to Freshsales CRM?
✅ Ce que vous y gagnerez :
- AI lead scoring and next-best-action prompts
- Phone, chat, and SMS without buying another tool
- Freedom from Google, including full Microsoft 365 support
❌ Ce que vous perdrez :
- The deepest Gmail and Google Calendar sync available
- Hands-off record creation from email threads
- Project boards attached to the same pipeline view
📋 Comment changer :
- Export people, companies, and opportunities from Copper
- Open the 21-day Freshsales trial, no credit card required
- Import the files, then connect Gmail and rebuild your pipeline stages
Ce que notre analyse n'a pas couvert
This comparison focused on small and mid-sized sales teams. We did not test bulk licensing, custom API builds, or migration for databases over 50,000 records. Freshsales notes come from documentation rather than extended hands-on use. Figures reflect September 2026 and both vendors change plans often.
Verdict final
| Catégorie | Gagnant |
|---|---|
| 💰 Tarification | CRM Freshsales |
| 🤖 Fonctionnalités IA | CRM Freshsales |
| 📇 Gestion des contacts | CRM au cuivre |
| 🔌 Intégrations | CRM Freshsales |
| 👶 Facilité d'utilisation | CRM au cuivre |
| 📞 Communication Channels | CRM Freshsales |
| 📊 Signalement | CRM Freshsales |
| 🏆 Vainqueur toutes catégories | CRM Freshsales |
🏆 GAGNANT : FRESHSALES CRM
Freshsales CRM wins 5 of 7 categories.
Idéal pour : AI-assisted selling, phone-led sensibilisation, mixed tech stacks, growing sales teams
These are not two versions of the same product. Freshsales is a full sales platform with AI baked in. Copper is a CRM layer for Google Workspace.
Copper is the better daily experience if your whole team lives in Gmail. Nothing else syncs Google data that cleanly, and the learning curve barely exists.
But it costs more for less once you pass the entry tier, and it locks you to one vendor. Freshsales does more at every price, which is why it takes the win.
Comparaison de Freshsales CRM
Here is how it lands against other CRMs in the same bracket:
Freshsales remporte des victoires sur : Cheaper paid entry at $9, built-in telephony, AI scoring on lower tiers
HubSpot l'emporte sur : Far larger app marketplace, stronger free tier, deeper marketing tools
Freshsales remporte des victoires sur : Cleaner unified inbox, longer 21-day trial, tighter link to other Freshworks products
Zoho l'emporte sur : Broader module range, more customization depth, cheaper multi-product bundles
Freshsales remporte des victoires sur : Native AI assistant, phone and SMS included, 360-degree customer timeline
Pipedrive victoires sur : Faster interface, simpler setup, sharper focus on pipeline discipline
Freshsales remporte des victoires sur : Lower total cost, usable without a consultant, faster time to first deal
Salesforce l'emporte sur : Scale for large enterprises, partner network, depth of custom development
Comparaison de davantage de CRM au cuivre
And how Copper stacks up elsewhere:
Copper l'emporte sur : Native Gmail workflow, friendlier API to build against, no hidden setup costs
HubSpot l'emporte sur : Free starting tier, built-in marketing automation, works on any email host
Copper l'emporte sur : Automatic Google data capture, less setup work, purpose-built for sales
Lundi gagne sur : Flexible board customization, wider team use beyond sales, stronger reporting views
Copper l'emporte sur : Cleaner Gmail sidebar, faster onboarding, tidier contact records
Insightly remporte des victoires sur : Stronger project management, Microsoft support, more reporting controls
CRM en cuivre vs CRM en capsule
Copper l'emporte sur : Deeper Google Workspace integration, richer automation, better email tracking
Capsule gagne sur : Lower cost per seat, simpler tier structure, lighter feel for tiny teams
Foire aux questions
FreshSales est-il un CRM ?
Yes. It is a cloud-based customer relationship management platform from Freshworks, built for sales teams that need pipelines, contact records, and AI scoring in one place.
Quel est le nombre maximal d'utilisateurs autorisés dans le forfait gratuit de FreshSales ?
Public sources cite a free tier for up to 3 users. Our verified data shows paid tiers only, starting at $9. Check the live page before signing up.
À quoi sert Copper CRM ?
Managing contacts, deals, and client projects from inside Gmail. It suits small businesses that run on Google Workspace and want records built without typing.
Copper CRM est-il compatible avec Outlook ?
Not natively. The platform is built around Google, so Microsoft 365 teams cannot use it the way Gmail users do. Freshsales is the safer pick there.
Which CRM should most businesses pick here?
Freshsales CRM, rated 4.0 against 3.5. It costs less for real functionality and adds AI. Choose Copper only if your team never leaves Gmail.
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