Freshsales vs Copper CRM — Don’t Buy Until You Read This

Gagnant

4.0

• Freddy AI Lead Scoring
• Vue client à 360 degrés
• Plus de 385 intégrations disponibles
• Built-in Phone, Email, Chat
• Forfait gratuit pour un maximum de 3 utilisateurs
• 21-Day Free Trial, No Card
• Paid Plans from $9/user/mo

ESSAYEZ MAINTENANT

Finaliste

3.5

• Deep Google Workspace Sync
• Auto-fill Records from Gmail
• Gestion visuelle du pipeline
• Flux de travail Automation Outils
• Email Templates from Gmail
• Essai gratuit de 14 jours inclus
• Paid Plans from $9/seat/mo

ESSAYEZ MAINTENANT

Picking between Freshsales vs Copper CRM comes down to one question.

Do you live inside Gmail, or do you need a full sales suite?

Both promise to help you manage customer data and close more deals.

But they serve very different kinds of sales teams.

Freshsales is built for small to medium-sized businesses that want AI and omnichannel tools.

Copper CRM is built for teams already deep in Google’s product family.

Aperçu

This comparison covers pricing, features, and ease of use.

We also break down who each CRM software works best for.

Notre écrivain signed up for Copper CRM and spent hands-on time inside the platform.

Observations on Freshsales come from documentation and G2 reviews.

By the end, you’ll know which tool fits your sales process.

Qu'est-ce que Freshsales ?

Freshsales is an AI-powered customer relationship management platform built by Freshworks.

It helps sales teams manage leads, contacts, deals, and customer data in one place.

The CRM software was launched in 2016 as the second major product from Freshworks.

Freshworks affirme que plus de 67 000 clients dans le monde utilisent ses produits.

Freshsales is designed for small and medium-sized businesses (SMBs).

It includes Freddy AI, a sales assistant that scores leads and predicts deal risks.

CRM Freshsales

An AI-powered CRM for sales teams of all sizes. Includes Freddy AI, built-in phone, and a free plan for up to 3 users. Excellent value for petites entreprises.

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Tarification Freshsales

Voici le coût de Freshsales en 2026. Analysons cela plus en détail.

Pricing verified April 2026.

Essai gratuit : Yes — 21-day free trial with no credit card required for all paid plans.

Garantie de remboursement : Freshsales does not advertise a money-back guarantee. The free plan and 21-day trial let you test before paying.

Principaux avantages de Freshsales

Here’s what makes Freshsales worth considering:

What Our Team Noticed

Note: We haven’t had extensive hands-on time with Freshsales yet. The information above is based on Freshsales documentation, official Freshworks materials, and user reviews from G2 and Capterra. Users score Freshsales an average of 4.5/5 on those platforms.

According to G2 reviews, the intuitive interface is frequently praised, especially for ease of learning. G2 reviews also highlight the value Freshsales offers small businesses.

Some reviewers do flag a slow user experience with cluttered navigation in the Pro and Enterprise tiers.

Avantages et inconvénients de Freshsales

Qu'est-ce que Copper CRM ?

Copper CRM is the only customer relationship management tool built for Google Workspace.

It launched in 2012 as a Gmail extension to automate manual data entry.

Over time, it grew into a complete CRM for Google users.

Copper claims over 30,000 customers worldwide, including Google itself.

The Chrome extension lets you manage leads, contacts, and deals from your Gmail inbox.

It is built for small businesses that rely heavily on Google products.

CRM au cuivre

A CRM software made for Google Workspace. Lives inside Gmail and Google Calendar through a Chrome extension. Best for small businesses already on formerly G Suite.

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Tarification du CRM Copper

Here is what Copper CRM pricing looks like in 2026.

Pricing verified April 2026.

Essai gratuit : Yes — 14-day free trial for new users. No credit card required to start.

Garantie de remboursement : Copper does not offer a public money-back guarantee. Use the 14-day trial before you commit.

Principaux avantages du CRM Copper

Here is what makes Copper CRM stand out:

What Our Team Noticed

Our writer signed up for Copper CRM and used it for several days inside Gmail. Here’s what stood out from that hands-on time:

Avantages et inconvénients de Copper CRM

Comparaison des fonctionnalités

Ready to see how Freshsales and Copper CRM stack up head to head? We’ll explore nine key features to help you decide which platform best fits your business.

1. AI and Lead Scoring

2. Intégration de Google Workspace

3. Contact Management and Customer Data

4. Visual Pipeline Management

5. Automatisation des flux de travail

6. Email Tools and Bulk Emails

7. Communication and Marketing Tools

8. Reporting and Customization

9. Integrations and Add Ons

Tarification et coût

Comparons les plans tarifaires côte à côte.

Ventes de produits frais : Excellent value for money for small businesses. The free plan covers up to 3 users, and pricing has dropped 2 to 3 times lower than it was years ago. Most paid plans include AI features and built-in communication tools.

CRM Cuivre : Copper CRM pricing is generally higher than CRMs with similar functionality. The Starter plan is cheap but lacks pipelines. To unlock the Business tier with email sequences, expect to pay $99/seat/month paid monthly.

Différents scénarios

Guide de changement

Already on one of these CRMs? Here’s what to expect if you switch.

What Our Review Didn’t Cover

This comparison focused on small to medium-sized businesses and individual sales teams. We didn’t test enterprise features like custom security configurations, SSO, or large-scale data migration. Our writer had hands-on time with Copper but relied on documentation and reviews for Freshsales. If you manage 100+ users or work in a regulated industry, your priorities and security checks may differ from what we’ve described here.

Verdict final

Freshsales and Copper CRM solve different problems for different sales teams. Freshsales is a full sales CRM with AI, communication tools, and a generous free plan. Copper CRM is a niche tool that turns Gmail into a sales hub.

Copper CRM is excellent if your business runs on Google Workspace. The Gmail extension and auto-fill features cut manual work in a way Freshsales can’t match for Google-first teams.

However, if you need a broader CRM software with built-in phone, Freddy AI, and 385+ integrations, Freshsales is the better choice for most businesses.

Comparaison de Freshsales

Here’s how Freshsales stacks up against other CRMs:

Comparaison de davantage de CRM au cuivre

Here’s how Copper CRM compares to other CRMs:

Foire aux questions

Is Freshsales a good CRM for small businesses?

Yes. Freshsales is designed for small and medium-sized businesses, with a free plan for up to 3 users and paid plans starting at $9/user/month. It includes Freddy AI, built-in phone, and around 385 integrations, making it a strong all-in-one CRM software for growing teams.

À quoi sert Copper CRM ?

Copper CRM is used for managing customer relationships directly inside Gmail and Google Calendar. It is the only CRM made specifically for Google Workspace, helping sales teams cut manual data entry, track deals in visual pipelines, and send automated emails from a Gmail inbox.

Freshsales est-il gratuit pour toujours ?

The free plan is available for up to 3 users with most core features, including contact management and basic pipelines. Paid tiers add Freddy AI, automation, and reporting. The 21-day free trial of paid plans does not require a credit card.

Does Copper CRM work with Outlook or Microsoft 365?

No. Copper is built specifically for Google Workspace, so it cannot be used natively by companies on Microsoft 365 or Outlook. If your team relies on Microsoft tools, Freshsales or another CRM is a better fit.

Lequel est le meilleurs logiciels CRM for AI features?

Between these two, Freshsales has the clear edge thanks to Freddy AI. The assistant scores leads, predicts deal risks, and recommends the next best action. Copper CRM does not include a built-in AI assistant of the same depth.

What if I see a verification screen when signing up for Freshsales or Copper CRM?

Both Freshsales and Copper CRM run security checks when you create a new account on their website. You may see a screen verifying your connection that says “verification successful waiting” or shows a Ray ID and asks you to confirm you are human. The site properly loads within a few seconds in most cases. If the page keeps verifying or your browser is still waiting after that, switch browsers or refresh once. If the site does not respond, contact support and share the Ray ID shown on screen.