Freshsales vs Copper CRM — Don’t Buy Until You Read This

Người thắng

4.0

• Freddy AI Lead Scoring
• Góc nhìn khách hàng 360 độ
• Hơn 385 tích hợp có sẵn
• Built-in Phone, Email, Chat
• Gói miễn phí dành cho tối đa 3 người dùng
• 21-Day Free Trial, No Card
• Paid Plans from $9/user/mo

HÃY THỬ XEM

Chạy lên

3.5

• Deep Google Workspace Sync
• Auto-fill Records from Gmail
• Quản lý quy trình trực quan
• Quy trình làm việc Tự động hoá Công cụ
• Email Templates from Gmail
• Bao gồm bản dùng thử miễn phí 14 ngày.
• Paid Plans from $9/seat/mo

HÃY THỬ XEM

Picking between Freshsales vs Copper CRM comes down to one câu hỏi.

Do you live inside Gmail, or do you need a full sales suite?

Both promise to help you manage customer data and close more deals.

But they serve very different kinds of sales teams.

Freshsales is built for small to medium-sized businesses that want AI and omnichannel tools.

Copper CRM is built for teams already deep in Google’s product family.

Toàn cảnh

This comparison covers pricing, features, and ease of use.

We also break down who each CRM software works best for.

Của chúng tôi nhà văn signed up for Copper CRM and spent hands-on time inside the platform.

Observations on Freshsales come from documentation and G2 reviews.

By the end, you’ll know which tool fits your sales process.

Freshsales là gì?

Freshsales is an AI-powered customer relationship management platform built by Freshworks.

It helps sales teams manage leads, contacts, deals, and customer data in one place.

The CRM software was launched in 2016 as the second major product from Freshworks.

Freshworks tuyên bố có hơn 67.000 khách hàng trên toàn thế giới sử dụng sản phẩm của họ.

Freshsales is designed for small and medium-sized businesses (SMBs).

It includes Freddy AI, a sales trợ lý that scores leads and predicts deal risks.

Freshsales CRM

An AI-powered CRM for sales teams of all sizes. Includes Freddy AI, built-in phone, and a free plan for up to 3 users. Excellent value for doanh nghiệp nhỏ.

THỬ NGAY FRESHSALES →

ĐỌC TOÀN BỘ BÀI ĐÁNH GIÁ →

HƯỚNG DẪN SỬ DỤNG FRESHSALES →

Bảng giá Freshsales

Đây là chi phí của Freshsales vào năm 2026. Hãy cùng phân tích chi tiết.

Pricing verified April 2026.

Dùng thử miễn phí: Yes — 21-day free trial with no credit card required for all paid plans.

Đảm bảo hoàn tiền: Freshsales does not advertise a money-back guarantee. The free plan and 21-day trial let you test before paying.

Những lợi ích chính của Freshsales

Here’s what makes Freshsales worth considering:

What Our Team Noticed

Note: We haven’t had extensive hands-on time with Freshsales yet. The information above is based on Freshsales documentation, official Freshworks materials, and user reviews from G2 and Capterra. Users score Freshsales an average of 4.5/5 on those platforms.

According to G2 reviews, the intuitive interface is frequently praised, especially for ease of learning. G2 reviews also highlight the value Freshsales offers small businesses.

Some reviewers do flag a slow user experience with cluttered navigation in the Pro and Enterprise tiers.

Ưu điểm và nhược điểm của Freshsales

Copper CRM là gì?

Copper CRM is the only customer relationship management tool built for Google Workspace.

It launched in 2012 as a Gmail extension to automate manual data entry.

Over time, it grew into a complete CRM for Google users.

Copper claims over 30,000 customers worldwide, including Google itself.

The Chrome extension lets you manage leads, contacts, and deals from your Gmail inbox.

It is built for small businesses that rely heavily on Google products.

Đồng CRM

A CRM software made for Google Workspace. Lives inside Gmail and Google Calendar through a Chrome extension. Best for small businesses already on formerly G Suite.

TRY COPPER NOW →

ĐỌC TOÀN BỘ BÀI ĐÁNH GIÁ →

COPPER TUTORIAL →

Bảng giá CRM Copper

Here is what Copper CRM pricing looks like in 2026.

Pricing verified April 2026.

Dùng thử miễn phí: Yes — 14-day free trial for new users. No credit card required to start.

Đảm bảo hoàn tiền: Copper does not offer a public money-back guarantee. Use the 14-day trial before you commit.

Những lợi ích chính của CRM đồng

Here is what makes Copper CRM stand out:

What Our Team Noticed

Our writer signed up for Copper CRM and used it for several days inside Gmail. Here’s what stood out from that hands-on time:

Ưu điểm và nhược điểm của Copper CRM

So sánh tính năng

Ready to see how Freshsales and Copper CRM stack up head to head? We’ll explore nine key features to help you decide which platform best fits your business.

1. AI and Lead Scoring

2. Tích hợp Google Workspace

3. Contact Management and Customer Data

4. Visual Pipeline Management

5. Tự động hóa quy trình làm việc

6. Email Tools and Bulk Emails

7. Communication and Marketing Tools

8. Reporting and Customization

9. Integrations and Add Ons

Giá cả & Chi phí

Hãy cùng so sánh các gói giá cạnh nhau.

Freshsales: Excellent value for money for small businesses. The free plan covers up to 3 users, and pricing has dropped 2 to 3 times lower than it was years ago. Most paid plans include AI features and built-in communication tools.

Copper CRM: Copper CRM pricing is generally higher than CRMs with similar functionality. The Starter plan is cheap but lacks pipelines. To unlock the Business tier with email sequences, expect to pay $99/seat/month paid monthly.

Các kịch bản khác nhau

Hướng dẫn chuyển đổi

Already on one of these CRMs? Here’s what to expect if you switch.

What Our Review Didn’t Cover

This comparison focused on small to medium-sized businesses and individual sales teams. We didn’t test enterprise features like custom security configurations, SSO, or large-scale data migration. Our writer had hands-on time with Copper but relied on documentation and reviews for Freshsales. If you manage 100+ users or work in a regulated industry, your priorities and security checks may differ from what we’ve described here.

Phán quyết cuối cùng

Freshsales and Copper CRM solve different problems for different sales teams. Freshsales is a full sales CRM with AI, communication tools, and a generous free plan. Copper CRM is a niche tool that turns Gmail into a sales hub.

Copper CRM is excellent if your business runs on Google Workspace. The Gmail extension and auto-fill features cut manual work in a way Freshsales can’t match for Google-first teams.

However, if you need a broader CRM software with built-in phone, Freddy AI, and 385+ integrations, Freshsales is the better choice for most businesses.

So sánh thêm về Freshsales

Here’s how Freshsales stacks up against other CRMs:

So sánh thêm về Copper CRM

Here’s how Copper CRM compares to other CRMs:

Câu hỏi thường gặp

Is Freshsales a good CRM for small businesses?

Yes. Freshsales is designed for small and medium-sized businesses, with a free plan for up to 3 users and paid plans starting at $9/user/month. It includes Freddy AI, built-in phone, and around 385 integrations, making it a strong all-in-one CRM software for growing teams.

Copper CRM được dùng để làm gì?

Copper CRM is used for managing customer relationships directly inside Gmail and Google Calendar. It is the only CRM made specifically for Google Workspace, helping sales teams cut manual data entry, track deals in visual pipelines, and send automated emails from a Gmail inbox.

Freshsales có miễn phí mãi mãi không?

The free plan is available for up to 3 users with most core features, including contact management and basic pipelines. Paid tiers add Freddy AI, automation, and reporting. The 21-day free trial of paid plans does not require a credit card.

Does Copper CRM work with Outlook or Microsoft 365?

No. Copper is built specifically for Google Workspace, so it cannot be used natively by companies on Microsoft 365 or Outlook. If your team relies on Microsoft tools, Freshsales or another CRM is a better fit.

Đó là phần mềm CRM tốt nhất for AI features?

Between these two, Freshsales has the clear edge thanks to Freddy AI. The assistant scores leads, predicts deal risks, and recommends the next best action. Copper CRM does not include a built-in AI assistant of the same depth.

What if I see a verification screen when signing up for Freshsales or Copper CRM?

Both Freshsales and Copper CRM run security checks when you create a new account on their website. You may see a screen verifying your connection that says “verification successful waiting” or shows a Ray ID and asks you to confirm you are human. The site properly loads within a few seconds in most cases. If the page keeps verifying or your browser is still waiting after that, switch browsers or refresh once. If the site does not respond, contact support and share the Ray ID shown on screen.