⚡ Verdict rapide :
- Tarification : Bitrix24 starts at $49/organization/month vs Close CRM à 35 $/siège/mois.
- Idéal pour : Bitrix24 for petites entreprises that want CRM, projects, and chat together. Close for sales teams that make phone calls all day.
- Différence principale : Bitrix24 charges one flat fee per organization. Close bills per seat but adds power and predictive dialers.
- Notre choix : Bitrix24 for most users. Both score 3.0, but Bitrix24 covers more jobs for less money.
Close CRM has the lower sticker price in this matchup.
But that price covers only one seat.
Bitrix24 charges one flat monthly fee for your whole company.
That single detail flips the math for most teams.
Bitrix24 is an all in one platform for running your entreprise.
Close is a sales tool built for reps who talk to prospects all day.
Aperçu
This Bitrix24 vs Close CRM comparison covers pricing, key features, ease of use, and support.
We reviewed documentation, pricing pages, and G2 reviews for both tools.
Nos rédacteurs ont également passé du temps à manipuler chaque plante.
Ces observations figurent dans les sections « Ce que notre équipe a remarqué » ci-dessous.
By the end, you’ll know which CRM tool fits your sales process.
Qu'est-ce que Bitrix24 ?
Bitrix24 is cloud-based CRM software that also runs projects and team chat.
It mixes contact management, sales management, and internal communications in one unified platform.
Small businesses use it to manage customer relationships and track every deal.
It covers different aspects of work, from task management to online documents.
Because it works in any browser or phone, remote teams stay connected.
A clean home dashboard, a search bar, and custom themes help you settle in.
The trade-off is a steep learning curve.
Here’s a quick walkthrough of the platform in action.
🏆 Winner: Bitrix24
One flat fee covers your whole team. You get CRM, tasks, chat, and file sharing on a single platform.
Tarification de Bitrix24
Bitrix24 bills per organization, not on a per user basis. Here’s what each plan costs.
| Plan | Prix | Idéal pour |
|---|---|---|
| Basique | 49 $/organisation/mois | Petites équipes débutant avec le CRM |
| Standard | 99 $/organisation/mois | Growing teams that need more collaboration tools |
| Professionnel | 199 $/organisation/mois | Companies that want advanced features and automation |
| Entreprise | 399 $/organisation/mois | Large organizations with many departments |
Pricing verified September 2026.
Essai gratuit : Yes. You get a 30-day free trial of the Professional plan.
Garantie de remboursement : We found no published refund policy. Check the billing terms before you pay.
📌 Note: Bitrix24 also promotes a free plan with core CRM tools. Chat and video calls stay free for unlimited users. Reviewers praise it for small projects, but it skips invoicing and workflow automation. Research sources list 20% off annual billing and 31% off two-year billing.
⚠️ Pricing Check: Some third-party sources list an older Plus plan at $39/month for 24 users. Others cap the free plan at 12 users with 5 GB of storage. Those details don’t match our pricing database. So we use the table above. Confirm user and storage limits on Bitrix24’s site before buying.
Principaux avantages de Bitrix24
Here’s what makes Bitrix24 worth a look:
- Everything in one place: CRM, projects, chat, and documents share one login. You stop jumping between apps.
- Prix forfaitaire : Paid plans charge one fee for the whole company. New hires don’t raise your bill.
- Outils de gestion de projet : Assign tasks, set deadlines, and track progress. Visual timelines show the big picture.
- Collaboration en temps réel : Group chats, video calls, and voix calls keep teams talking. Documents support co-editing and version control.
- Nuage sécurité: Data sits on Amazon Web Services with SSL encryption. Extranet access lets outside partners join safely.
- IA du copilote : Ce Assistant IA helps you find features and finish tasks faster.
Ce que notre équipe a remarqué
Notre écrivain signed up for Bitrix24 and explored its CRM, tasks, and chat tools. Here’s what stood out from that hands-on time:
Avantages et inconvénients de Bitrix24
✅ Avantages
- Flat organization pricing instead of per-seat billing
- CRM, projects, chat, and online documents in one platform
- Free collaboration tools for unlimited users
- Customizable reports and shared dashboards for real-time visibility
- Applications mobiles pour iOS et Androïde
❌ Inconvénients
- Steep learning curve that often needs team training
- Busy user interface can overwhelm new users
- Users report slow customer support and occasional bugs
Qu'est-ce que Close CRM ?
Close CRM is customer relationship management software built for outbound sales teams.
It puts calls, emails, and texts with leads and clients inside a single inbox.
Sales reps can dial straight from the browser without a separate phone system.
It mainly serves small and medium sized businesses with high-velocity sales processes.
It isn’t a classic CRM, though.
Close blends CRM and sales engagement, so reviewers often compare it to sensibilisation outils.
This video shows how Close works day to day.
Fermer le CRM
Built for reps who live on the phone. Calls, emails, and texts log to each lead automatically.
Tarification CRM fermée
Close charges per seat, so your bill grows with your sales team.
| Plan | Prix | Idéal pour |
|---|---|---|
| Essentiel | 35 $/siège/mois | Solo reps and small teams starting outreach |
| Croissance | 99 $/siège/mois | Teams that need sequences and more automation |
| Échelle | 139 $/siège/mois | Larger teams that want coaching and deeper customization |
Pricing verified September 2026.
Essai gratuit : Yes. Close offers a 14-day free trial.
Garantie de remboursement : We found no published refund policy. Test everything during the trial instead.
📌 Note: Every plan includes calling, texting, and email tools. Higher tiers add advanced automation, collaboration tools, call coaching, and more customization options.
⚠️ Pricing Check: Older reviews list Startup, Professional, and Enterprise plans at $49 to $149 per user. Their “startup features” and “professional features” lists no longer match current plans. We use the plan names and prices from our pricing database. Several reviewers also call the entry price expensive, so small budgets need careful math.
Principaux avantages de Close CRM
Here’s what makes Close worth considering:
- Browser calling: Reps call leads without a separate phone line. G2 reviews describe the calling as best-in-class.
- One activity timeline: Chaque courriel, appel et texte lands on the lead’s profile. You always see the full outreach history.
- Vues intelligentes : Filter leads by any criteria you set. Reps always know who to call next.
- Automated follow ups: Workflows send reminders and emails on schedule. Response rates improve without extra manual work.
- Fast onboarding: A CSV import tool and free one-click migration get you running quickly. Many teams launch within the trial.
- Strong reviews: Close holds a 4.7/5 rating on G2. Reviewers praise its simplicity most.
Ce que notre équipe a remarqué
Our writer signed up for Close and tested its calling, inbox, and lead views. Here’s what stood out from that hands-on time:
Avantages et inconvénients de la gestion de la relation client (CRM)
✅ Avantages
- Power and predictive dialers built into the platform
- Email, calls, and SMS in one inbox
- Simple design that drives full team engagement
- Free migration help and proactive onboarding
❌ Inconvénients
- Reporting feels weak next to other CRMs
- Less flexible than rivals for custom setups
- Per-seat pricing adds up fast for bigger teams
Comparaison des fonctionnalités
Bitrix24 and Close CRM overlap on contacts and pipelines, then split sharply. Below, we break down 10 key features side by side.
| Fonctionnalité | Bitrix24 | Fermer le CRM |
|---|---|---|
| Prix initial | 49 $/organisation/mois | 35 $/siège/mois |
| Modèle de facturation | Flat per organization | Per seat |
| Plan gratuit | ✅ Limité | ❌ (essai de 14 jours) |
| Power & Predictive Dialers | ❌ | ✅ |
| Gestion de projet | ✅ | ❌ |
| Automatisation des flux de travail | ✅ | ✅ |
| Team Chat & Video Calls | ✅ | ❌ |
| Site web et boutique Constructeur | ✅ | ❌ |
| Applications mobiles | ✅ | ✅ |
| Idéal pour | Running a whole entreprise | Phone-heavy sales teams |
1. CRM et gestion des prospects
Bitrix24 : Bitrix24 CRM stores all customer details and interactions in one database. Lead management covers capturing, tracking, and nurturing leads through your sales funnel. Web forms send inbound inquiries straight into the CRM.
Fermer le CRM : Close turns your lead list into a daily call plan. Smart Views filter leads by status, last contact, or any custom rule. Sales reps spend less time searching and more time selling.
2. Contacts, Deals & Pipelines
Bitrix24 : Records split into leads, deals, contacts, and companies. The sales pipeline shows every deal stage at a glance. A product catalog lets you attach items and prices to deals.
Fermer le CRM : Close supports multiple pipelines, custom fields, and custom objects. A visual pipeline view helps you spot bottlenecks fast. Calls and emails log automatically, which cuts manual données entrée.
3. Communication & Collaboration
Bitrix24 : Bitrix24 works as a communications platform for your own team. It offers group chats, video conferencing, voix calls, and file sharing. A contact center also routes customer calls and messages into the CRM.
Fermer le CRM : Close aims its communications tools at prospects, not coworkers. Reps can call, send bulk email, and text from one screen. Email templates keep messages consistent, and Zoom meetings connect through an integration.
4. Gestion des tâches et des projets
Bitrix24 : This is where Bitrix24 pulls far ahead. You can assign tasks, set deadlines, and track time spent on each one. Gantt charts help managers plan timelines and check employee workloads.
Kanban boards make managing projects a simple drag-and-drop job.
Fermer le CRM : Close handles tasks only as sales reminders. Its inbox gathers tasks, missed calls, and replies in one list. There are no project boards, so it can’t replace project management tools.
⚠️ Avertissement: The Bitrix24 activity stream works like a réseaux sociaux feed. Updates can get buried if nobody checks it daily. Customize the left-hand menu to hide tools you don’t use.
5. Automatisation des flux de travail
Bitrix24 : Bitrix24 automation features send routine updates, reminders, and notifications for you. You can build automated workflows for approvals and deal stages. Projects keep moving without constant follow-up messages.
HR tools add an employee directory and a visual company structure.
Fermer le CRM : Close workflows run email sequences and trigger follow-up reminders on their own. Reps get nudged at the right moment without tracking anything by hand. The most advanced automation sits on higher plans.
6. Calling & Sales Outreach
Bitrix24 : Bitrix24 can log calls and run marketing campaigns by email. But it doesn’t advertise a power dialer for rapid-fire outbound work. It suits teams that handle calls as they come.
Fermer le CRM : Calling is Close’s core strength. The power dialer moves through lists fast. The predictive dialer can dial multiple numbers at once. Managers can join live calls through call coaching to guide reps.
7. Rapports et analyses
Bitrix24 : Bitrix24 lets you generate reports with customizable layouts. Shared dashboards give teams real-time project and sales visibility. Its sites can also connect to Google Analytics for traffic data.
Fermer le CRM : Close builds quick KPI reports for coaching and training. You can track calls, emails, and deals for each rep. Deeper analysis is harder, though.
⚠️ Avertissement: Users often call Close’s reporting weak. If data analysis matters to you, test the reports during your trial.
8. Integrations, Apps & AI
Bitrix24 : Bitrix24 packs many features natively, so it needs fewer add-ons. Mobile and desktop apps let you manage tasks and CRM data from any mobile device. Co-Pilot, its AI assistant, helps you navigate the platform.
Fermer le CRM : Close integrates with over 80 other tools. It also offers API documentation for any developer building custom connections. Still, some key integrations found in other CRMs are missing.
Close also adds Sales AI features on top of its core CRM.
9. Websites, Stores & Documents
Bitrix24 : Bitrix24 includes a builder for landing pages and online stores. That helps with lead generation, so you capture more leads without another tool. A built-in office suite creates documents, spreadsheets, and présentations.
Teams can also upload files and co-edit online documents in real time.
Fermer le CRM : Close has no website builder, store, or document editor. It stays focused on outreach and closing more deals. You’d need separate tools for those jobs.
10. Tarification et coût
Here are the paid plans side by side.
| Étage | Bitrix24 | Fermer le CRM |
|---|---|---|
| Entrée | Basic: $49/organization/month | Équipements de base : 35 $/place/mois |
| Milieu | Standard: $99/organization/month | Croissance : 99 $/poste/mois |
| Supérieur | Professional: $199/organization/month | Tarif : 139 $/place/mois |
| Haut | Enterprise: $399/organization/month | ❌ Non répertorié |
| Essai gratuit | 30 days (Professional) | 14 jours |
Bitrix24 : Bitrix24 costs less for almost any team size. Adding people doesn’t change the monthly fee. That’s why many buyers pick it over per-user tools like Zendesk and Freshworks.
Fermer le CRM : Close gets pricey as you add seats. Five reps on Essentials already cost more than Bitrix24’s Standard plan. Its ROI calculator helps you check whether the calling tools pay off.
💡 Conseil de pro : Count your seats before comparing sticker prices. A cheap seat can become an expensive team.
Différents scénarios
| Si vous avez besoin | Choisir | Pourquoi |
|---|---|---|
| Low cost for a growing team | Bitrix24 | One flat fee covers everyone |
| Heavy cold calling | Fermer le CRM | Power and predictive dialers included |
| Project and task tracking | Bitrix24 | Timelines, boards, and workload tracking |
| Intégration rapide de l'équipe | Fermer le CRM | Simple layout plus free migration |
| A website or online shop | Bitrix24 | Built-in site and store builder |
| Configuration adaptée aux débutants | Fermer le CRM | Courbe d'apprentissage plus douce |
💰 Votre budget
Bitrix24 costs the same whether three or thirty people log in. Close’s per-seat model needs careful math for smaller businesses.
🔌 Votre pile technologique
Close connects to 80+ apps but misses a few key ones. Bitrix24 replaces several apps, so you may need fewer connections.
📞 Your Sales Style
Choose Close if reps make phone calls all day and chase fast replies. Pick Bitrix24 if sales is one part of a bigger operation.
🎓 Votre niveau d'expérience
Bitrix24’s core features click fast, but the full platform needs training. Close feels incredibly easy by comparison, like a simple CRM for dialing.
🆓 Essais et démos gratuits
Close offers a two-week trial, while Bitrix24 gives 30 days on its top tier. Run a real campaign in each before you commit.
🛟 Options d'assistance
Close provides a help center, product updates, and hands-on onboarding. Bitrix24 support can be slow. Still, its help button, tutorials, and webinars lead to support resources.
Guide de changement
Vous utilisez déjà l'un de ces outils ? Voici à quoi vous attendre si vous en changez.
🔄 Switching from Bitrix24 to Close CRM?
✅ Ce que vous y gagnerez :
- Power and predictive dialers for outbound calling
- A cleaner interface that reps learn quickly
- Coaching téléphonique en direct pour les managers
❌ Ce que vous perdrez :
- Project boards, timelines, and workload tracking
- Flat organization pricing
- Team chat, office suite, and website builder
📋 Comment changer :
- Export contacts, companies, and deals from Bitrix24 as a CSV file.
- Start a Close free trial.
- Use the CSV import tool or ask Close for free migration help.
🔄 Switching from Close CRM to Bitrix24?
✅ Ce que vous y gagnerez :
- Tasks, projects, and chat in the same place as your CRM
- One flat fee instead of per-seat billing
- Landing pages and an online store builder
❌ Ce que vous perdrez :
- Power and predictive dialing
- Vues intelligentes pour la priorisation des prospects
- A simpler, sales-only workspace
📋 Comment changer :
- Export leads, contacts, and opportunities from Close.
- Create a Bitrix24 account and set up your pipeline stages.
- Import the file and map fields to Bitrix24 CRM records.
Ce que notre analyse n'a pas couvert
This comparison focused on small teams and outbound sales use. We didn’t test either API as a developer would, or build custom graphs in Close. We also didn’t audit data residency rules for European Union customers. Plans and limits reflect September 2026 and change often. If you manage hundreds of seats, your experience may differ.
Verdict final
| Catégorie | Gagnant |
|---|---|
| 💰 Tarification | Bitrix24 |
| 🚀 Fonctionnalités tout-en-un | Bitrix24 |
| 📋 Gestion des tâches et des projets | Bitrix24 |
| 🤝 Collaboration d'équipe | Bitrix24 |
| 📊 Signalement | Bitrix24 |
| 📞 Calling & Outreach | Fermer le CRM |
| 👶 Facilité d'utilisation | Fermer le CRM |
| 🛟 Assistance et intégration | Fermer le CRM |
| 🏆 Vainqueur toutes catégories | Bitrix24 |
🏆 WINNER: BITRIX24
Bitrix24 wins 5 out of 8 categories.
Idéal pour : Small businesses, remote teams, and companies that want CRM plus project tools
⚖️ How We Broke the Tie: Both tools hold a 3.0 rating in our database. We gave the win to Bitrix24 on value and breadth. It costs less for most teams and handles more jobs.
Bitrix24 and Close CRM serve different buyers. Bitrix24 runs CRM, projects, and internal chat under one roof. Close is a focused sales engine for teams that dial all day.
Close is excellent for outbound reps who need speed on the phone. Its dialers, Smart Views, and coaching help reps close more deals. If calls drive your revenue, it’s the smarter buy.
For most small businesses, though, Bitrix24 is the better choice. One flat fee buys CRM, tasks, chat, and websites. Just budget time to learn it.
Comparaison de Bitrix24
Here’s how Bitrix24 stacks up against other popular crm options. This video covers the main alternatives first.
Bitrix24 gagne sur : Flat company-wide pricing, built-in task boards and timelines, and an included office suite.
HubSpot l'emporte sur : A more user friendly interface, deeper marketing automation, and a larger app marketplace.
Bitrix24 gagne sur : Native chat and video calls, project tools in one app, and no per-seat charges.
Zoho CRM l'emporte sur : Richer customization, stronger analytics, and more control over sales rules.
Bitrix24 vs Salesforce
Bitrix24 gagne sur : Much lower cost, faster setup for small teams, and collaboration tools out of the box.
Salesforce l'emporte sur : Advanced lead management, deep customization, and scale for large enterprises.
Bitrix24 vs ClickUp
Bitrix24 gagne sur : A full sales pipeline, a contact center, and a site and store builder.
ClickUp l'emporte sur : More task views, a project-first layout, and an easier start for task-only teams.
Comparaison de Close CRM
Here’s how Close measures up against other sales tools. Watch the quick rundown of alternatives below.
CRM fermé vs Pipedrive
Close CRM remporte des victoires sur : Native calling with dialers, SMS in the same inbox, and live coaching for managers.
Pipedrive l'emporte sur : A pipeline-first design, a lower entry price, and a bigger add-on marketplace.
Close CRM remporte des victoires sur : Faster dialing workflows, free one-click migration, and sequences tied closely to calls.
Freshsales CRM remporte des succès sur : AI lead scoring, website chat for visitors, and ties to the wider Freshworks suite.
Close CRM remporte des victoires sur : A true CRM with deal pipelines, phone and SMS outreach, and a full activity timeline.
Victoires instantanées sur : Cold email at high volume, inbox outils d'échauffement, and many sending accounts on one plan.
Foire aux questions
À quoi sert Bitrix24 ?
Bitrix24 is used to run CRM, project management, team chat, and documents in one place. Small businesses use it to track sales and manage projects without juggling apps.
Bitrix24 est-il gratuit ?
It promotes a free plan with limited features and free collaboration tools. Invoicing and workflow automation need paid plans, which start at $49/organization/month.
Bitrix24 est-il sûr à utiliser ?
Yes. Data is hosted on Amazon Web Services and protected with SSL encryption. Still, review privacy terms and user permissions before storing sensitive customer data.
Quel est le prix de Close par mois ?
Plans start at $35/seat/month on Essentials. Growth costs $99/seat/month, and Scale costs $139/seat/month. A 14-day free trial lets you test it first.
En quoi Close se distingue-t-il des autres CRM ?
Close blends CRM and sales engagement in one tool. Calling, SMS, and email live in a single inbox. Most other CRMs need add-ons for power dialing.
English 
Spanish 
Chinese 
German 
French 
Arabic 
Russian 
Portuguese 
Japanese 
Korean 
Italian 
Turkish 
Dutch 
Polish 
Indonesian 
Thai 
Vietnamese 